[Resolved] BSNL — Broadband Service Dispute - Bills getting generated after service withdrawal | |
We had a broadband service against BSNL telephone connection (Tel No.[protected] years back. As a satisfied BSNL broadband customer in the past that time we opted for a yearly BB scheme with modem purchase option. Surprisingly in the first two months of taking the BB service literally we could not be able to use the broadband due to its continuous connection problem through out the day. We have not been entertained or satisfied even after repeated complaints to the BB customer care. In the meantime the monthly bill came with all the future and past charges and that was too with a lump sum amount (approx. INR 5500). We requested BSNL through several letterers with proper history of the problem to settle down the account after sending a revised bill which should exclude all the future charges. But even after multiple requests (3 letters in 6 months with many meetings) no body has shown any interest to solve the matter except posting few letters informing regular general scheme to activate the disconnected lines but there is no mistake of sending regular usage bills in spite of no use of telephone service since temporarily withdrawn. Please help us to overcome the mental distress and anxiety of something unresolved with increasing usage bills. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
bbservice.bsnl.in not opening — Withdraw complaint
I made a complaint about bbservice.bsnl.in not opening. Later I found the solution also and wish to share with all concerned.First open BSNL site. Then select BSNL unit ( state/ territory)
Then search for BSNL Broad Band button and click.Then select check usage.DO NOT FILLUP DATAONE cols. Go down and select Usage Detail Portal.There fillup Portal ID and Password and submit.You will get your BB usage details.
I regret for registering a complaint without trying all options.
Thanks to all for reading and using this info.
K.Viswambharan
BSNL — Broadband Usage dispute/payments
I am resident of Lucknow. Bsnl Broad Band is on my Fathers Name : H U Hashmi, Phone Number[protected],o behalf of my father, I subscribe for the internet broad band Plan of 900+ unlimited usage. But by the mistake of BSNL staff i have been subscribed for limited usage plan .. and after 2 month when i recieved the bill of above 18000/-.
when asked for the form that i submited at the time of subscribtion and the plan, BSNL officials auable to present the actual form ... this dispute is about a year old now Land line has been diasconnected. officials are not cooperating and no proper responce from them.with out usage bill are piling up and addon intrest is also piling ...
please help me to resolve the problem.
BSNL Broadband — WITHDRAWAL OF CONNECTION
Dear Sir,This is to bring to your notice that despite of paying the bill amounts on time for using BROAD BAND of BSNL the connection for the same was withdrawn. Because of this carelessness on BSNL part I was not able to use the internet and some of my urgent work couldn't get accomplished on time. I therefore need a justification for the same and compensation (if any) so that this kind of mistakes should not be repeated for others.
I suggest the concerned department to confirm to the consumer on his fault (if any) before penalizing or withdrawing the connection
Anticipating a reply
Regards
Rajeev Mishra
My Land Phone No. 2803899 Duliajan is disconnected
since February 2010. Several times I have complained
in the local BSNL Office but yet not taken any steps.
I request you to check the matter and take action as you
deem fit.
Thanks.
since February 2010. Several times I have complained
in the local BSNL Office but yet not taken any steps.
I request you to check the matter and take action as you
deem fit.
Thanks.
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![Bharat Sanchar Nigam [BSNL] Website](/img/bn/www.svg "Bharat Sanchar Nigam [BSNL] Website"){kind=small}
![Bharat Sanchar Nigam [BSNL] Address](/img/bn/location.svg "Bharat Sanchar Nigam [BSNL] Address"){kind=small}
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — Temprorly Withdrawn
Sir/ Madam,My Telephone No is[protected], associated with Palladam Telephone Exchange. Some Government Agency has damaged our telephoneline while digging and my telephone is out of order for the past 45 days. Even after several personal visit to the Palladam Telephone Exchange and complaint through mail to BSNL, no action have been taken till date.
Kindly suggest me the suitable authority to whom should I complain for an immediate action.
So far, I use to clear the bills on date. I would like to know the reason for not taking any action in this regard. Because, when somebody rang to my number, it says "the connection to number is temporarily disconnected". When they call to my mobile they ask whether I paid my bills or not. It spoils my reputation.
Kindly reply.
With regards,
M. Hendry Richard.
Mobile: [protected].