BSNL — Net is not connecting, modem problem

i m trying to connect internet from last four days and there is a prolem in the network

From
Prabhakaran pillai Date:[protected]

Bindu Bhavan

Chelikuzhi P.O 691556



To

The General Manager

BSNL Kollam

Vellayittambalam

Kollam-691012



Sub: SURRENDER OF TELEPHOINE AND BROADBAND CONNECTION TELEPHONE NO;[protected].





Sir,


My Telephone and Broadband connections were faulty from 25.06.09 and complained to the Exchange authorities and

Telephone fault booking system on 26.06.09.Since no action has been taken by the Pattazhi Telephone authorities I contacted them

They replied that the TM is on leave and nothing can be done till he arrives. Then I contacted your office and Office staff informed that I may Contact Phone No.[protected], then I contacted them many times and they informed me that they are unable to get the fault rectified by the pattazhi exchange authorities. They advised me to contact Phone No.2799990 for further action. Then I contacted the authorities at Telephone 2799990 and I was told that my Telephone and Broadband connection will be made serviceable immediately. Finally on 3rd July JTO came to my house and the telephone line was made serviceable. The JTO told me to bring the modem for checking at the Exchange and it will take some days to get the Broadband modem repaired. I should not make any phone call to my superiors as it will not help you. On 6th of July I took the modem to Exchange at 10.15 AM and the JTO made me wait there till 12.15 PM and gave me a modem. I took the modem and connected to my computer and found it is not working. Then I informed the JTO that the modem is not working. He told me to bring the modem to the exchange. On the next day I took the modem to the exchange. He gave me the same modem and told it is working properly and fault is in telephone line .After connecting to my computer I found that modem is not working and telephone line is working properly. I informed the JTO the same. He then came to my house and took the modem with him. On 09.07.09 I have given a written complaint to the JTO that Telephone and Broadband connection remains unserviceable for longer period and this type of service provided by BSNL is not suitable for me (copy of the letter attached). It is very unhealthy for the government department, that the staff of the organization not having team spirit and cooperation. Staffs are blaming each other, instead of solving the problems of customer. You may also kindly refer may letters dated 14.09.07 and 23.11.07.



I therefore, kindly request you to disconnect the above service, if your department cannot provide uninterrupted Broadband service. If you are not able to provide satisfactory service for my connections, you are requested to arrange payment of my deposit and other charges levied on me for installation of the broadband because I have availed the service for few days only.



Thanking you



With regards



K Prabhakaran pillai

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

On the modem the following lights will be on:
1.Power 2.Status 3.ADSL 4.Wireless 5.USB (this light stops blinking whenever connectivity fails)

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is 080.26604464

My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

Regards,

G K SADASHIVA

Mera Bharat Mahan's get rid of those unqualified schedules and get some good brains! Telephone and Internet will work. Curse on BHARATAM as long as these fellows are in government service

15/08/2009

Dear Sir,

I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

I request you to take up the matter with appropriate authorities and solve the problem.

My landline number is[protected]

sir,
I am not getting Broadband internet properly. i cant also view my usage because of bsnl portal is not working.my phone number [protected].
regards.
shajimathew

Dear sir,
Im Ajikumar working in saudi arabia.My telephone and broadband connection is not working form last 6 weeks at my house.my no#[protected] at sooranad exchange area.Several time i complaint to 198, officer in duty no#[protected], junior telecom officer (mobile no sooranad exchange), and also complaint to The area manager at karunagappally.but not any respond from your side.So kaindly take necessary action as soon as possible.

thanking you,
Ajikumar
11/06/2010
[protected]@yahoo.com
(pls reply me)

dear sir,
I'm nagendra staying in bangalore.i am trying to use a modem, which i previously used in andhra, when i am trying to use the modem it is not getting connected. when i try to install the software, an error message like "WFDE+utility programs+workflow harnessexe has stopped working" window has come and it is asking me to debug what should i do now... when i asked the bsnl people here they told me to get a new modem..can u please suggest me what i can do to get my modem work..
thanking you,
Nagendra
14/10/2010
[protected]@gmail.com

From,
Sarasamma.N
Karunalayam
Edakkad - P .O
Tel:[protected]
To,
General manager
BSNL Bhavan Vellayittambalam
Kollam - 691012
Respected Sir,
Sub: - Request for Broadband Modem
Clarification - Reg.
Ref: - 1) account No : [protected]
2) Our Application for Broadband 30 – 07 – 2011
We have applied a Broadband Connection in our Telephone (With No: 0476 – 2821795). The applied plan is Rural USO Combo 250, as per the plan the modem should be provided by BSNL free of Cost. But I came to know that now modem is not available in BSNL.
So you may please do the needful for the free supply of the Modem. Revert to us if you need any for their clarification on the above. Awaiting a favorable reply from your end.

Thanking You,

Yours Faithfully
Sd/-
Sarasamma.N