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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: May 21, 2026
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 782

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G
Gireesh. P
from Angamali, Kerala
Jun 16, 2008
Resolved
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Sir,
As per the unbilled usage of data transfer shown in BSNL broad band Account managment website usage table 32nd entry recorded that I had transferred 808592 KB data. I have not used or downloaded such a huge amount of data transfer within this specified time. I would request you to help me to solve the unexpected hike in data transfer and to get a relief from my miserables as soon as possible.
Thanking You,
Gireesh.P
Aug 14, 2020
Complaint marked as Resolved 
Sir,
As per the unbilled usage of data transfer shown in BSNL broad band account site usage table 32nd entry recorded that on[protected] I had transferred 808592 KB data within a short span of time. I have not used or downloaded such a huge amount of data transfer within this short period. I would request you to help me to solve the unexpected hike in data transfer and to get a relief from my miserables as soon as possible. I have Submitted a written complaint to the Account Officer, BSNL, Malappuram.
My phone number [protected]
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    A
    Abdulkadir maniar
    from Surat, Gujarat
    Jun 16, 2008
    Resolved
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    Resolved

    Respected sir

    Myself Abdulkadir A.Maniar from Valsad, Gujarat, having land line no :[protected].

    we got the land line bill for the month of may-2008 in which there was amount of around 1100Rs is included as an Debit one. by equiring our local exchange they did informed that it was due to the maximum usage of internet.

    But our usage is maximum 2 to 3 hrs and by taking the broad band connection not more than 3 months have been passed and till now we did download less than 2GB of the data from the net.

    So please tell me how this sum of money is included in our landline bill as we have paid the charge for broad band for one year in advance.

    Sir please inform about this matter as early as possible considering as serious one.

    Regards
    Abdulkadir A. Maniar
    [protected]
    Aug 14, 2020
    Complaint marked as Resolved 
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      S
      Sandeep Shivprasad Kala
      from Hyderabad, Telangana
      Jun 16, 2008
      Resolved
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      Resolved

      This is Sandeep Shivprasad Kala S/O of Mr. Shivprasad Mansaram Kala telephone no. 2705886 Add: 402, Sant Pahuram Apt, Nr Bewas Chowk, Ulhasnagar-421001. last month I received BSNL broadband connection from BSNL Broadband Office, Telephone Exchange, Gaol Maidan, Ulhasnagar that is after 8 month of submmiting my application form for the broadband connection whereas BSNL claim to provide the services within three month

      Issue:
      Since from my first day of getting broadband I am facing disconnection problem. Hardly my internet connection is working for 10 minutes after connecting to broadband services and from 13th June, 2008 after connecting to broadband I am not getting broadband connection as it is showing ERROR 691 (Showing comments verifying password and user name).

      Poor Services:
      I had provided two telephone numbers 2700922 J.T.O Shri R.S.Bhalerao and 2453030 S.D.E Shri J.B.Shindekar and whenever I am dialing these two numbers, no one is picking up the phone that is no response.

      On 16th June, 2008 I had personally visited to BSNL Braodband office of telephone exchange Goal Maidan Ulhaanagar, from where I got the connection to meet Shri R.S.Bhalerao. He told me that he is not responsible for such error, he had given me some other number, which are as follows 1501, 2203505, 2210626, and 2207020-concern persons name Mr. Patil and Mrs. Anapure.

      First I had dial 1501 from where they had given me the number to complaint for broadband was [protected] than I had tried this number. I spoke to Customer Excutive Mr. Moreshwar and he told me that they can’t solve my problem as I will have to contact my service center. Than from morning 12.30 p.m to 3.45 p.m I had tried the other given number of Kalyan service center after trying for more than 3 hours lucky I got connected to Mr. Patil and he told me that today itself he will solve my issue he had also given me his mobile no. [protected] but this is also of no use, as he had not given any response since then and still my problem persist I AM NOT HAVING BROADBAND CONNECTION FROM LAST FIVE DAYS.

      Conclusion
      In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

      KINDLY NOT THAT I AM NOT GOING TO PAY A SINGAL PAISA IN A RUPEE FOR MODERM BUT ONLY THE AMOUNT OF MY USES.
      Aug 14, 2020
      Complaint marked as Resolved 
      totally agreed
      I have Broadband connection in BSNL but there is no supply in my moderm i complain to Call center of BSNL they file a complaint last three months back and after month ago i call and ask but no respons from call center than i get line than they gave one Network eng contact no but no respons from that side also iam busy with my job so i cant able to go and cut the connection so i not saticfied with these BSNL services very very poor
      dear sir,
      I am coustmer of your bsnl.My complaint is that they have not provide services & not give me information about broadband account and not give me detail of our useges broadband account.My telephone has dead for last two month and not solve it problem.I have given many request but these are waste.so please solve my these problems.My telephone No.is[protected], consumer No. is HRFBD00017399.

      I shall be thankful to you.

      Yours
      Hari Ram Sharma
      This is Sandeep Shivprasad Kala S/O of Mr. Shivprasad Mansaram Kala telephone no. 2705886 Add: 402, Sant Pahuram Apt, Nr Bewas Chowk, Ulhasnagar-421001. last month I received BSNL broadband connection from BSNL Broadband Office, Telephone Exchange, Gaol Maidan, Ulhasnagar that is after 8 month of submmiting my application form for the broadband connection whereas BSNL claim to provide the services within three month

      Issue:
      Since from my first day of getting broadband I am facing disconnection problem. Hardly my internet connection is working for 10 minutes after connecting to broadband services and from 13th June, 2008 after connecting to broadband I am not getting broadband connection as it is showing ERROR 691 (Showing comments verifying password and user name).

      Poor Services:
      I had provided two telephone numbers 2700922 J.T.O Shri R.S.Bhalerao and 2453030 S.D.E Shri J.B.Shindekar and whenever I am dialing these two numbers, no one is picking up the phone that is no response.

      On 16th June, 2008 I had personally visited to BSNL Braodband office of telephone exchange Goal Maidan Ulhaanagar, from where I got the connection to meet Shri R.S.Bhalerao. He told me that he is not responsible for such error, he had given me some other number, which are as follows 1501, 2203505, 2210626, and 2207020-concern persons name Mr. Patil and Mrs. Anapure.

      First I had dial 1501 from where they had given me the number to complaint for broadband was [protected] than I had tried this number. I spoke to Customer Excutive Mr. Moreshwar and he told me that they can’t solve my problem as I will have to contact my service center. Than from morning 12.30 p.m to 3.45 p.m I had tried the other given number of Kalyan service center after trying for more than 3 hours lucky I got connected to Mr. Patil and he told me that today itself he will solve my issue he had also given me his mobile no. [protected] but this is also of no use, as he had not given any response since then and still my problem persist I AM NOT HAVING BROADBAND CONNECTION FROM LAST FIVE DAYS.

      Conclusion
      In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

      KINDLY NOT THAT I AM NOT GOING TO PAY A SINGAL PAISA IN A RUPEE FOR MODERM BUT ONLY THE AMOUNT OF MY USES.
      Sir,
      After connecting broadband after 2-3 minutes no a single page is opening, I have to disconnect it and again have to connect it and refresh the page to solve this problem, my telephone number is 24335927. Sometime even yahoo, rediff, gmail is not opening even, I ghave already log a written complain through calcutta telephone's website, the compalin number is QBBENW61104, before this several times i have made compalin to [protected] broadband helpline number, but didnot got any response, kindly look in to this matter seriously.
      DEAR SIR WE NEED UR INTERNET CONNECTION IN ULHASNAGAR 3 SO KINDLY E MAIL UR REQUIRMENT BECAUSE UR PERSON HAS ALREADY VISITED SO THE SIGNAL ALSO ( SO PLS DO N SEND UR REQUIRE DOCUMENT )
      Dear Sir/ Madam,

      I am using the bsnl broadband connection since past 2 months.But till now I have not received my land phone.I am even eligible for one free paid mobile (Sathi) CNX with 1 Year validity.Even after my several calls to customer service(1500) and visits to telephone exchange but no action is taken yet.I did not get any of them.

      Looking forward to a favorable decision from your end immediately.

      Regards
      Neeta Garg
      Here net disconnects every 1 minute or so. Cant browse and also cant download .

      I complained him . But he didnt make it proper .

      When i called him again and again. He scolded me with very bad words
      Is this the customer service BSNL provides ?

      So, kindly take a action.
      Hope u will get my details from my IP address.

      I wont post my email or phone number because email spiders store our email address and will spam :(

      BSNL Broadband — AFTER 12.30 PM NOT WORKING

      I HAVE BSNL LINE MINIMUM 350 SCHEME INTERNET IS WORKING PROPERLY N GOOD SPEED WITH OUT ANY BREAK R DISTURBING FROM AFTERNOON COMPLETELY ITS NOT WORKING MAY I KNOW THE REASON
      MOBILE:[protected]
      MAIL :[protected]@yahoo.com.sg
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        D
        DEEPANJALI JADAM
        from Noida, Uttar Pradesh
        Jun 15, 2008
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        SIR,
        I AM TRYING TO MAKE AN ACCOUNT IN BSNL PORTAL SO THAT I CAN RECIEVE MY PHONE BILL ONLINE AND CAN CHECK MY WHOLE CALL DETAILS, BUT THE PASSWORD WHICH I AM ENTERING WHILE MAKING THE ACCOUNT IS NOT BEING ACCEPTED TILL NOW.
        SIR I REALLY NEED AN E-MAIL ACCOUNT IN BSNL PORTAL AS SOON AS POSSIBLE..SIR PLEASE DO THE NEEDFUL, I WANT IT ANY HOW...IN FACT I WANT AN ACCOUNT TODAY...I REALLY WANT TO KNOW WHY THEY ARE NOT ACCEPTING MY PASSWORD

        BSNL — problem

        my bsnl prepaid number is [protected].this month Rs30/- has been deducted for cricket update without my knowldge.I contacted customer care no 1504 as well as [protected].Nothing has been achived.
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          J
          jitendra bhatt
          from Dehra Dun, Uttarakhand
          Jun 14, 2008
          Resolved
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          Resolved

          sir,
          i have got a bsnl broadband home500 plan in kashipur uttarakhand and according to that plan i can download 1500 mb in a month for free and between 0200 to 0800 hrs I can downlod unlimited . But sir, this month bsnl has charged me about 450 rs. extra for downloading over the limit. But sir in the online records of bsnl i have only downloaded 1300 mb i.e under my limit. I also filed a written complaint to rectify my bill to haldwani office.
          but no one helped me out there.
          Sir kindly see to this matter on the urgent basis so that my bill could be rectified.
          Thanks
          Jitendra Bhatt
          kashipur
          uttrakhand
          Aug 14, 2020
          Complaint marked as Resolved 
          We at our Foundation have faced same type problem. We are in Rs 250 per month 1 GB limit. on one day (June 3rd2008) they showed usage in one second 1.3 GB and next 97 minutes another 1.3 GB . Technically they bsnl people say it is a spurt and spill. We are fighting with sarkari babus. We have to make noice. one thing is truth will be established.The usage portal is full of bugs and we can challange them. we need tools to establish our browsing history. search in web an install in your sysetm.
          Good luck.
          Honorary Secretary
          Agrizone Foundation
          Iam in TIRUNELVELI JN 627001(Tamilnadu State) I got BB fixed during 2007 June.by remitting an advance of Rs 1200/- being the cost of modem etc Till now I didnot receive any bill detailing the sum of Rs1200/- Now during July (bill for 1-7-2008 to[protected]A SUM OF rS 48/- IS DEMANDED .No details is forthcoming despite my phone calls letters mails to the Chief accouts officer(TR)O/o GM, bsnl Tirunelveli-3 Pl arrange to get full details by me Thanking you S.Venkittanarayanan
          Iam in TIRUNELVELI JN 627001(Tamilnadu State) I got BB fixed during 2007 June.by remitting an advance of Rs 1200/- being the cost of modem etc Till now I didnot receive any bill detailing the sum of Rs1200/- Now during July (bill for 1-7-2008 to[protected]A SUM OF rS 48/- IS DEMANDED .No details is forthcoming despite my phone calls letters mails to the Chief accouts officer(TR)O/o GM, bsnl Tirunelveli-3 Pl arrange to get full details by me Thanking you Ph 2337580 S.Venkittanarayanan
          very high charges are ther on bsnl broadband
          Dear Sir,

          I have a Home 250 Broadband Internet Plan in my house. I have a limit of 1 gb per month. But i am getting more bill amount even i was not using the internet at all. When i complaint with the BSNL Pepole there is no proper response.I am sure that i have a doubt on my broadband billing system.Please Help me.

          BSNL — Charged for things i did not download

          I juust recd a message sayin " Thank you for downloading the java game you will be charged Rs 100 " I got this message 4 times I have not dwnld anything what do i do
          dear sir I am Using 250Plan Broad band connection, last month (July 09) I paid advance payment with One Year Rent also there was 10 days not activate my internet and tel connection becuase of some cable fault from your department I writern to them one letter du to this days dedect my rent from your usage invoice, then now currently I recive one more bill amount 870 Rs I cant Under stant How its, one thing I want to know are you correct or clear me this mistaks? My Tel exchange is Aluva tel 2622533 please give the suggetion regarding this matter

          BSNL Broadband — extra amount charged

          Hello Sir,

          I am using BSNL Broadband since last 2 years.
          I have been charged with an extra amount of Rs.164 since last 3 months for an feature called MOD which I have never subscribed.

          I had informed this issue to them, but still they still haven't taken action to resolve this issue.
          If things like this continue it could affect the popularity of BSNL
          If this issue is not resolved I would like to terminate the connection and go for another service provider.

          Thanks
          Naveen
          [protected]
          Sir I have a home 450 Broadband connection, you people said that the internet connection is free for every time.last month(01.09.12) they charged at Rs.750 something.This Month charged(01.10.12) Rs.1300.I dont know how it is.
          Please Give Some suggestion.
          Hello There i recently took BSNL (BHOOLE SE NA LE)Broadband Connection.
          when i went to purchase connection bsnl people told me that i will get 512KB/sec Speed till 6GB and after that i will get 256KB/sec.
          But i am getting very slow internet speed (20KB/sec-30KB/sec).
          i went to bsnl office in kashipur and registered my complaint, after 2 days they sent a guy @ my home who was a line-man. i asked him do you have any knowledge about this? the guy Replied no i came here to just complete the formalities.
          still i am suffering this problem.
          What should i do ???
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            R
            Ramanathan K
            Jun 14, 2008
            Resolved
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            Resolved

            Hi,

            I have surrendered my landline (Phone No :[protected] as well as broadband on 26th April 2008.In spite of that, I have received a bill for the month of May 2008. Please revert.

            Thanks,
            Ramanathan.K
            Aug 14, 2020
            Complaint marked as Resolved 
            Subject: DYNAMIC POWER SAVER


            IOTA INTERNATIONAL, 23.10.2007
            B-47, East Uttam Nagar,
            New Delhi-1100059, India
            Tel-fax: +[protected], 25634204

            ATTN. Mr.Mahesh Mahawer (CEO)

            DEAR SIR,

            I PURCHASED DYNAMIC POWER SAVER ON 30.06.2007 (BILL NO 053 DT 30.06.2007
            ELECTROAPP 34/36 GR FLOOR PAPATWADI, KALBADEVI ROAD MUMBAI 2) AT CHENNAI
            TRADE FARE, BUT DYNAMIC POWER SAVER IS NOT WORKING PROPRALY, POWER IS ALSO
            NOT SAVED.MOREOVER OUR ELECTRICAL BOARD IS GET HATED TOO MUCH. ON/OFF
            SWITCH ALSO BURNT.

            I MADE COMPLAINT REGARDING THIS TO MADRAS STAFF MR.KUMAR ([protected]) ON
            15.09.2007 BUT TILL DATE NO BODY ATTEND. I AM NOT SATISFIED WITH YOUR
            PRODUCT HENCE PLEASE REFUND MY MONEY BACK.

            THANKING YOU,

            YOURS FAITHFULLY


            S.PERIA KARUPPAN
            SRINIVASAN ILLAM
            9/26 RAMASWAMY RAJA STREET
            ARUMBAKKAM, CHENNAI 106
            Billing received for after change my No 25013987 to 29724311
            COnversion to landline with inetrnet connection pending
            my landline phone wire are crossing the main High way road. Always this line is breaking due to various reasons.Lot of time we complaint about the same to the concerned authorities.But till now nobody from your side attended these complaints.Hence I request you to urgently interfere on the matter and resolve the issue.

            my tel ph NO...[protected]

            Regards
            N.Siddick durai
            dubai
            [protected]
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              G
              Gopinath Avuku
              from Hyderabad, Telangana
              Jun 14, 2008
              Resolved
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              Resolved

              I am having BSNL broadband Connection on Ph No[protected]HOME PLAN 500) of which i have got the bill of Rs 1944.00 for the month feb 2008
              As per the Generated bill for Broadband given for us is

              Total usage 3832 MB
              Night usage(Free Usage) 517 MB (2:00 AM to 8:00 AM)
              Morning usage 3315 MB (8:00 AM to 2:00AM)
              Free Usage given
              By BSNL(excluding night) 2560 MB
              So, Actual ChargeableUsage 755 MB
              Net Amount(0.8 ps per MB) Rs 604.00

              Bill statement for the month Feb 2008(bill date 08-Mar-2008) given for us
              BBFMC 500.00
              BBMFMC 60.00
              Internet Bill 604.00
              Tel.Ph bill 306.00
              fixed monthly rent 260.00
              Service Tax 214.00
              Total Bill 1944.00

              But Actual bill that we used for the month of Feb 2008 is as follows

              Total usage 3923 MB
              Night usage(Free Usage) 2675 MB (2:00 AM to 8:00 AM)
              Morning usage 1248 MB (8:00 AM to 2:00AM)
              Free Usage given
              By BSNL(excluding night) 2560 MB

              By the above statement we have utilized 1248 MB only which is under 2560 MB.
              So, Correct amount that we have to pay only Rs 560.00

              So correct bill that we expected including Land line is

              BBFMC 500.00
              BBMFMC 60.00
              Tel.Ph bill 306.00
              fixed monthly rent 260.00
              Service tax 142.00
              Total Bill 1268.00

              So, extra amount that we paid was Rs 676.00

              In this regard, we complained by written complaint against this wrong billing to Accounts Officer, BSNL(charminar branch), Hyderabad on 05.04.2008 .
              But no action is taken in this regard till date.
              Aug 14, 2020
              Complaint marked as Resolved 
              Sir,
              i had a NIC card bearing account no.[protected] & phone no [protected] which was submitted for Permanent closure on 12/03/2010 vide Sl.No.28497 on customer service centre slip.i had also deposited Rs. 552/- vide postal receipt no 105 dated 23/02/2010.Furter, to my agony i received a bill on 25th of this month featuring an amount due for Rs 828/- to be paid by me.
              Please help me to get out of this harassment & mental agony.
              thanking you.

              BSNL — WRONG BILLING AND MENTAL HARASSMENT

              I have taken BSNL connection in the month of feb 2010 with plan o[censored]nlimited internet @ of Rs1000. In month of march I submitted an application to them to change the plan to minimum plan available at that time as I was going out of town for next 6 month. BSNL din't provided bill for next 3-4 month as they had some problem with their billing process. when I came back they had send me collective bill for 5 month without changing my plan ( i.e. they have charged me according to unlimited plan for Rs 1000 inspite of submitted application for change of plan). when I brought their mistake in notice. They said my application must have been misplaced somewhere and now have to pay whole bill according to 1st plan. I went to then for n number of time but they dint listen and throughout this process they were rude and un supportive. my bsnl phone number is[protected]

              BSNL — Mental Harrasment

              I submitted a request to BSNL to disconnect my home land line connection due to poor services they provided.
              I received a final bill of amount Rs 3718 for the settlement and I paid it through cheque on 30/07/11 .
              After few months, I am receiving again the notice to deposit the same amount , otherwise legal action will be taken.

              Please take some action as its nothing but just a mental harassment to us.

              How can we rely on these big companies in future?
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                P
                Prashant Jha
                from Gidam, Chhattisgarh
                Jun 14, 2008
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                mera mo no hai [protected]. maine friend and family offer me 2 no karvaya tha [protected] aur [protected]. en dono no. par mujhe 10 paise he lagte the par ab [protected] me 30 paisa lag raha hai maine costmer care se bat ki to unhone kaha ki aap ka f and f ke liye mo no [protected] hai jabki ye no kiska hai mujhe malum nahi hai.
                please mujhe [protected] no par 10 paise ki suvidha pradan karne ka kast karen
                please send the procedure to include the friends & familiy option in my BSNL Prepaid mobil
                please send the procedure to include the friends & familiy option in my BSNL Prepaid mobil
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                  A
                  Ajith
                  from Chennai, Tamil Nadu
                  Jun 13, 2008
                  Resolved
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                  Resolved

                  Accounts Officer
                  BSNL
                  Tarnaka
                  Hyderabad
                  Andhra Pradesh

                  Dear Sir/Madam,


                  Subject : Kindly adjust the excess amount (Rs 2946) paid using portal in the current and coming bills.

                  Due to technical difficulties while making payments using BSNL portal website http://portal.bsnl.in, I performed 3 payments transactions over the portal for the Bill No : T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473 till i got a transaction status as success for all the transactions made. (they were in status Initiated earlier).( Receipts Attached).

                  This resulted in an excess payment twice (Rs1473+Rs1473=Rs2946).

                  The Excess amount (Rs1473+Rs1473=Rs2946) has not been adjusted in the current bill cycle (Bill no : T[protected]dated 26-May-2008 with amount as Rs.1314).

                  I request you sir/madam, to kindly adjust this amount in the current and coming bill cycles.

                  Please find the Following documents attached with this mail.
                  - Receipts for the 3 transactions made for the same bill ( T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473)
                  - Portal Details.
                  - Phone Details

                  I had called up Accounts office Tarnaka and was asked to follow up the issue with Accounts Officer Musheerabad.

                  The Accounts officer Musheerabad told me not to make the payment for this Month and the rest of the amount would be deducted in the coming cycle.

                  I had even asked her if i had to submit any letter but she said its not necessary but, On June 13th my outgoing connection of the phone gets disconnected. The good part is at least the incoming service is working.

                  Kindly do the needful and oblige.

                  Thanks & Regards,


                  Ajith
                  (S/O K MONI)
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Dear sir/madam,

                  kindly avail STD Connection to our telephone no. 25440594,

                  regards,

                  mahmuda
                  [protected]
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                    D
                    Dr.Prabha Chougale
                    from Nagpur, Maharashtra
                    Jun 13, 2008
                    Resolved
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                    Resolved

                    we are facing of link error problem now a days(link gets disconnected during using of internate) so pl. depute your person asap.
                    My.telephone no:[protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Please Check
                    sir/Madam

                    The following Problems are.
                    The broadband poor connectivity.
                    BSNL is not able to get it rectified.
                    poor Service of complaint centre.
                    No officer Response

                    regards
                    Dinesh Verma
                    Nabha(Punjab)
                    Not getting connected to internet.In the Modem (provided by BSNL), the Link LED doesn't get come on
                    ( telephone is working)

                    My telephone no: [protected]
                    Dear sir,
                    I want to convay u that i m a customer of bnsl broadband.My plan name is home ul 750 plus.It is not giving me speed of 256 kbps as per my information.Its speed is always about 30-40 kbps.If this is ur sevice that i don't want this type of service.
                    Improve it or provide the speed u told.don't make people fool.
                    The broadband poor connectivity.

                    poor Service of complaint centre.

                    No officer Response

                    No body is taking action to rectify problame after 3-4 days of complaint.

                    Without solving problame complaint is closed, complaint no is 13044 before 3 days

                    New complaint is registered today no is 13235

                    still problame is unsolved.

                    no body is visited till date.

                    Can u do something???

                    if BSNL is attending their atlist 10% of all complaint, it will be best of all, but no body is willing to solve customers problame, never,
                    Dear Sir / Mam


                    My name is Ashwnai Kumar. I have Broadband Connection of BSNL at Nawanshar and Landline No[protected] almost 10 days ago I submited a comaplaint regarding INTERNET NOT WORKING in a PROPER manner. But they did not solve it yet. I am not getting any response from your side.

                    I will be greatful to you if you could take a solid step against this.


                    Regards
                    Ashwani Kumar
                    even me facing the problem of link..plz do help..thanks in advance
                    respected sir,
                    I have opted for the bsnl data one broadband . But since the of the installation it is not working properly.
                    and often gets disconnected alot number of times.
                    SIR I AM FEELING VERY SORRY TO SAY THAT IT IS POOREST RESPONSE WHICH I HAVE EVER GOT FROM THE BSNL, EVEN THE COMPLAINTS ARE NOT BEING LISTENED NOR ANY FEED BACK IS SEND .
                    TELEPNONE NO.-[protected]
                    DEAR SIR,
                    I, AMIT KUMAR SAMANTA, PHONE NO[protected], USING BROADBAND SERVICE TILL ONE YEAR, BUT FROM LAST MONTH I AM FACING A LOT OF PROBLEM AT NET SERFING. MY MODEM'S LINK (YELLOW) LIGHT BLINKING (UP-DOWN) VERY FREQUENTLY, AT THE SAME TIME LINE IS GETTING DISCONNECTED. THE MECHANIC WHO HAS COME 3 WEEKS AGO FROM YOUR OFFICE HAS ADVISED TO CHANGE THE OVER HEAD WEARING. SO I HAVE COMPLAINED REPEATEDLY TO AREA OFFICE[protected],[protected] TO CHANGE THE WEARING, BUT THEY ONLY DO EVERY TIME A CALL TO MY HOME AND THAT WAS AT THE OFFICE HOUR WHEN I AM NOT AT THE HOME. AND ALSO NO STEP HAS BEEN TAKEN YET.

                    I CORDIALLY REQUEST YOU TO PLEASE CHENGE THE WEARING AND HELP ME TO ACCESS THE INTERNET PEACEFULLY, NITHER I HAVE CUT MY PHONE CONNECTION AS I COULD NOT PAY BILL WITH THE COST OF DISSATISFACTION.
                    AMIT KUMAR SAMANTA
                    MOB-[protected]
                    [protected]
                    ADD-371/8, SONA MUKHI ROAD
                    4TH BI LANE, NASKARPARA,
                    SARSUNA,
                    KOLKATA-700061.
                    FcuK BSNL
                    Dear Sir / Mam


                    I have Broadband Connection of BSNL at Trichy and Landline No[protected] almost 20 days ago I submited a comaplaint (No. 018573) regarding INTERNET NOT WORKING in a PROPER manner. But they did not solve it yet. I am not getting any response from your side.

                    I will be greatful to you if you could take a solid step against this.


                    Regards
                    R. K Sharma
                    Dear Sir/Madam

                    I, Neeraj Garg phone number[protected], Bathinda, Punjab, having broadband service from approx. 10 months and i paid off full amount in advance for the Modem. Since i got your service i used to have approx 1400 Rs. unlimited Plan which i had to transfer to low speed which costs approx 700Rs Per month because of on going internet disconnectivity issue. Everytime we have to complain between your landline and internet broadband service complaint center. I was in india for 6 months when i made multiple complaints to your Center located at Gole Diggi Location, Peeli Kothi at Thandi Sadak and also at Main Exchange near Court at Bathinda City Punjab. If you can't trust please check out your complaint record I am sure you will have in your database because of complaints are being recorded on to IVR.

                    Most of the time they said we had to change the wiring which they did or had to say its not working due to some Maintenance or difficulties. And on top of that some of the engineers i dont know where they are getting knowldege told my wife to not to turn on the Modem when they don't use it otherwise it won't work properly. I dont understand the fact how the heck a datacenter can work 24x7x365 continuously turning on all of the Servers, Routers and swtiches. I am working also in a Datacenter in Canada, for me if i would be an illetrate or uneducated or non-technical person, i can take the crap whatever your engineers they told to a customer. Being a customer i dont expect we get this kind of service every day even you are not able to access internet 30 min in a day out of 24 hours. If thats the best service BSNL is providing then why would we have to pay full bills. Same story again and again Yellow light blinks on and does not stable, means you dont get internet connectivity at all.

                    Its a hassel to going back and forth between landline and Broadband service customer care.Because landline customer care says, phone is working fine nothing to do with the internet. and broadband customer care they say if there is no phone service internet wont work properly. We are not damn crazy, thats the way internet works atleast in india.

                    Would you please give me the specific reason beyond what technical staff stays " Internet wont work properly if you turn on Modem continuosly" Is there any Rules and Regulations which specifies Modem does not stay turned on for 24 hours. Now its third day i am not able to speak to my wife on internet!

                    Please get back to me if any one of the GM or Manager can, who is atleast technical in Punjab terrotairy or have time to discuss this matter or troubleshoot the root cause to provide the best solution.

                    Thanks & Regards
                    Neeraj Garg
                    [protected]@gmail.com
                    [protected]
                    [protected]
                    r/sir

                    i am from bhaguoran village in langroya exchange .my phone no is [protected], , there is problem while using internet connection.when i m using internet my phone is not working we have only one wire .when we use phone, we plug off phonewire from yours box and repeat it from ours phone,
                    it means that fron starting we dont have comlete product.plz
                    help us .
                    thanku

                    BSNL Broadband — no link and can't use broadband

                    broadband link does not come and i am unable to use the internet if the link comes
                    it comes for a very short time and goes away and returns after 2-3 hours
                    Yes,

                    BSNL is very expensive and they have very irresponsible staff.

                    Customer care service at BSNL is nothing as compared to other private operators.

                    They are getting good salaries from government without working hard so they are misusing their duties.
                    I HAVE PHONE NO- [protected], USING BROADBAND SERVICE TILL ONE YEAR, BUT FROM LAST MONTH I AM FACING A LOT OF PROBLEM AT NET SERFING. MY MODEM'S LINK (YELLOW) LIGHT BLINKING (UP-DOWN) VERY FREQUENTLY, AT THE SAME TIME LINE IS GETTING DISCONNECTED. THE MECHANIC WHO HAS COME 3 WEEKS AGO FROM YOUR OFFICE HAS ADVISED ME TO CHECK THE WIRING. THE LINE MAN CAME AND CHECKED DEEPLY HE FOUND THAT THERE IS NO ANY FALT IN LINE. PLEASE INSTRUCT TO THE SERVICE ARE INCHARGE TO CHECK THE MODEM EITHER THERE IS ANY FALT IN THE MODEM. I REALLY FEELS IN PROBLEM WHEN I WORKS ON INTERNAT. PLEASE DO NEEDFULL PERSONALLY SO THAT I MAY USE BROADBAND SATSIFACTORILY.
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                      A
                      Amit kumar
                      from Delhi, Delhi
                      Jun 13, 2008
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                      Incoming call not work
                      sir my mobile no is [protected] sir jab be mein apna mobile off karta hoon and jab again on karta hoon to usme se 2rs. cut jate hain. sir pls correct this
                      sir mera mobile no. is [protected] sir meri wife ka no [protected] meri wife ke no. par ek no se fone aa rahe hai wo fone karne wala gult bato ka istemal karta hai or kahta hai jo karna hai kar lo tum jo usko disturb karta hai wo no. hai [protected] kaya aap mujhe mere wife ke mobile no ki receve call or dilled call ki detail send kar sakte hai plz sir
                      hi

                      This is Rajender Kumar from bhiwani disst. haryana my BSNL Number is [protected]. I am using this connection in chandigarh .I am useing bsnl pre-paid connection last 1 years now i faceing many problems starts from 5 oct. 2010 my incomming and out going calls are barred unofficially by customer care executive (Mr vinod Sineor customer care executive ) I have to call in bsnl customer care many times but their software are always hang and down.


                      I am waiting for a hopefull responce from BSNL Prepaid customer care .
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                        E
                        Ekta Shukla
                        Jun 13, 2008
                        Resolved
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                        Resolved

                        Online Bill Payment

                        Hi,

                        When I login to BSNL portal (http://portal.bsnl.in/) and view outstanding bill for registered postpaid cellone connection and try to pay bill online, the site does not redirect me to a proper page. I think it should display list of banks with an option to make payment but it just does not display anything useful or displays an error sometime.

                        Regards,
                        Ekta Shukla
                        http://www.linkedin.com/in/ektashukla...
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                        P
                        prasad madhav mehendale
                        from Pune, Maharashtra
                        Jun 13, 2008
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                        dEAR SIRS

                        I HAVE LAUNCHED A COMPLAINT REGARDING MY BROAD BAND CONNECTION WITH BANGLORE PUBLIC GRAVIANCE BUT ALL IN VAIN

                        MY NO IS[protected] AURANGABAD MAHARASHTRA INDIA

                        AFTER EMAIL TO PUBLIC GRAVIANCE ALL OF A SUDDEN THE
                        AURANGABAD EXCHANGE PEOPLE CALLED ME AND TOLD ME THAT YOUR LOGIN ID CREATED. THE PERSON WHOM THEY EMPLYED FOR CONNECTION ARRIVED AT MY PLACE ON 09-6-08 AND INSTALLED THE NESSESARY HARWARE LIKE MODEM AND CABLING BUT DUE TO NON PORT AVAILABILITY AT SHIVAJINAGAR EXCHANGE THEY SAID THEY CAN NOT PROVIDE ME THE CONNECTION.

                        KINDLY NOTE THAT I HAVE APPLIED ON[protected].
                        AND HAVING COMPLAINING SEVERAL TIMES THEY HAVE NOT PROVIED ME CONNECTION

                        PRASAD M. MEHENDALE
                        AURANGABAD
                        SIR,
                        I am the user of telephone number[protected] and i am using internet with it of plan 750 plus...

                        from last month i am facing a problem of connectivity...i complaint about it and they repaired my parameters n cleared the line even then it didnt worked... ... then i was told to reset the password though didnt worked, i called up a private internet service provider did some work in router n it worked... When i asked him about it he said i used the old password n he charged me sum 200 rs, other ip address, which worked for sum 3 weeks
                        n know i am facing the same problem...
                        the reason of reaching you is that when ever i am complaining about this the bsnl person are telling me that ur system is not fine or my modem is not right...even there is no technical person available...
                        please do look in the matter...
                        thank you
                        regard
                        md.sayeed
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                          A
                          ash
                          from Bengaluru, Karnataka
                          Jun 12, 2008
                          Resolved
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                          Resolved

                          A suggestion to bsnl officials::
                          The logo bsnl hangs at all its centers that " constumers must be treated good" must be first taught to its own staff who interact with costumers. Yesterday i went to bsnl service center( mother dairy road, yelahanka) to pay my telephone bill. There was a problem with the DD and 3 of the Lady staff were utterly rude and unco-operative. If a person is not responsible for certain job they should guide us to person whom we should contact rather than shout at us as if we don't matter atall. Among the 3 lady the one named Reena was very impolite and high headed. Today bsnl higher autorites did help us through the problem and got it solved. But the incident has left a bad image of bsnl center in our minds.
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          BSNL — MY BRODBAND USAGE DETAILS

                          MY USER ID - jan[protected]

                          my telephone Number[protected]
                          place Hyderabad
                          pieas my brod band full detil or chargus
                          gtfewdbncuhij hyu34yr5hyueryuxqwiur4kdfshkeui ewrheuirtikdesfhuaewjk poerwjitkhuwjklewbhkaxewmj 3r2ehyu 32uyhe3whyujiofrgdklzshjadsudfsmkdfsdfsdfsdfsdfsdfsj edshjufio alskdakhjueruweruweruwgtfzaesjklASjnhsdh defjirefjk, erf/ewaaefhuaes
                          edsh;dsfknhrgfrjnzdsfcmkerfhkgfrnhjgvfradjksfnhaewZZZZZfrccczxm, hjoaeaeaeaenhxASDJK>
                          Please make bsnl caller tune free as loki jio and airtel.
                          Thank you
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                            M
                            Mathew MJ
                            from Pune, Maharashtra
                            Jun 12, 2008
                            Resolved
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                            Resolved

                            This message is regarding non proper service of BSNL land line phone number “[protected] “, which is being placed in Kannur district under Vaniyapara telephone exchange.
                            For last two years we are having cross line conversation while we use land line phone. Now days we have some issue with the connection cable and the telephone instrument. We are not getting a proper customer care from your local exchange. 3 of our family members are out of state for there studies and job. For last three months the service is very poor and telephone is dead for some days and some days non proper rings and so on. We are loosing the trust with the big company BSNL.

                            Our place is a rural village in Kerala, Kannur, Angadivadavu named URUPPUMKUTTY most of telephones in our place is having same issue. We are paying the regular payment to your bills. Please consider it as a public issue. Because most of the residents in our place is not aware of this type of complainant system.
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear sir
                            I have a lendline phone at my home[protected] and Broadband connection in Udaipur.
                            From Last two years its not working properly and after many complaints, concerned department tried to repair but with no result.
                            Presently I have three problems in phone, first cross connection, call distrubance and phone disconnect after one ring.
                            Please do the needful immidiately.
                            Ravi Dashora
                            I have a landline connection and my phone number is [protected].This number is not working
                            for the last one week.I have complained the same twice in bsnl payyanur office but still it is
                            not corrected.your immediate attention required to repair the above number.
                            Sir i want to broband connection with my lendline so help me my number is [protected]
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                              P
                              prabhakara honnalli
                              from Kamudi, Tamil Nadu
                              Jun 12, 2008
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                              Sir,
                              I applied for Broadband connection on 24th may08.
                              I asked to remove my STD/ISD facility and adjust the deposit amount to my broadband modem.
                              They have promptly removed std/isd facility but no broadband till now.
                              My phone number is[protected].
                              please provide the connection and modem at the earliest.

                              thanks,
                              Prabhakara
                              [protected]
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                                H
                                H. SRISABITHA
                                from Chennai, Tamil Nadu
                                Jun 12, 2008
                                Resolved
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                                Resolved

                                My Telephone No. 26687433

                                I got installed BSNL broad band for my home and it was installed around 20/04/08. Eversince, installed, it is not working and the person installed informed me that the cabling is not correct for which i need to contact my builder of the apartment.

                                However, my builder has proved that the cabling is perfect and shown me the connectivity test for the cable.

                                I have been calling and complaining about the issue to JTO Ms. Dakshyayini on[protected] and Mr. Nagaraj who installed the broad band in my home on 20128591 and[protected]

                                I am paying the broad band charges for the last 2 months without using the facility.

                                Can someone respond to me in this regards
                                H. Srisabitha
                                Aug 14, 2020
                                Complaint marked as Resolved 

                                BSNL / Broadband — deactivate my game account

                                i forget my game account and i want to deactivate this account and my phone no. is 243497 and my mob. no. is [protected] please deactivate this account and don't charge in my bill....???????????
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                                  A
                                  ankit sharma
                                  from Mumbai, Maharashtra
                                  Jun 11, 2008
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                                  respected person,

                                  2 days back i got a message from bsnl that on 9th of june ur service is going to be expired plz recharge quickly.

                                  now on 11th of june i recharged my phone but i m unable to make outgoing calls and i m only getting incomming calls.
                                  plz tell me why this is happening and how can i sort this problem out.
                                  plz sort this as soon as u can
                                  thanks...

                                  BSNL/SIM — eaxlpower iskeem

                                  is iskeem k dauran 1 lend line aur 1 mobile pr call rate 20paisa ho jati hai humne 3 bar likhvaya pr abhi tak hua nhi.
                                  dono no. is prakar hai.
                                  [protected]
                                  [protected]
                                  mera mobile no.[protected]
                                  so plz
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                                    J
                                    J.K.BATRA
                                    from Delhi, Delhi
                                    Jun 11, 2008
                                    Resolved
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                                    Resolved

                                    I HAD COMPLAINED ON 30.06.2008,
                                    FOR TEL NO. 2327206 BUT NOTHING HAD BEEN DONE TILL 11.06.2008. I ALSO TRIED THE TEL NOS. OF OFFICERS (PUBLIC GRIEVENCES) BUT NO BODY PICKS THE PHONE. I ALSO HAD TRIED THE HEAD QUARTER NUMBER BUT ALL IN VEIN.IF SOME ONE REALLY CARES BSNL CUSTOMERS THAN PLEASE PAY ATTENTION ON MY COMPLAINT FOR TEL 2327206.
                                    THANKS
                                    JKBATRA
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    BSNL — landline head

                                    res sir mere ghar me 3 landline hen or wo sabhi last 19days se dead hen. unme se 2 par broadband laga hua he bt abhi tak thek nahi hua he..me SDO,JE sab ko bol chuka hun bt koe sunta he nahi pls aap koe action le sir surjit lather [protected]
                                    HAD COMPLAINED ON 04.06.2013
                                    FOR TEL NO.[protected] BUT NOTHING HAD BEEN DONE TILL04.06.2013 I ALSO TRIED THE TEL NOS. OF OFFICERS (PUBLIC GRIEVENCES) BUT NO BODY PICKS THE PHONE. I ALSO HAD TRIED THE HEAD QUARTER NUMBER BUT ALL IN VEIN.IF SOME ONE REALLY CARES BSNL CUSTOMERS THAN PLEASE PAY ATTENTION ON MY COMPLAINT FOR TEL[protected]
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                                      M
                                      mrs neelu sinha
                                      from Barh, Bihar
                                      Jun 10, 2008
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                                      dar sir, my newly installed basic telephone [protected] in Nov. 2007 with broadband had been working with heavy noise since beginning about which complaint in writing with sdo bahadurpur, over phone 198 with no result. since 21st May08 it was complelely dead. on 5th june it was connected again on 10th june it became dead. the outsourced person installing the above phone was demanding 200 rupees for good servce from exchange. more interesting person at exchange are asking over phone how the said phone is working from time to time lately on 10th june 08 at 8 a.m since then again the phone became dead . please advise what to do for this tipe of mischief played by bsnl staff.
                                      Every three days or four my phone does not work. They would repair and again the problem would repeat. My instrument also does not work properly. When i call my bank or railways, if i am asked to dial next number that is not possible. TODAY I HAD PECULIAR PROBLEM - MY INSTRUMENT IS GOING ON RINGING NON STOP. i AM WORRIED IF SOMBODY IS ON NET OR USING MY PHONE. PLEASE ATTEND IMMEDIATELY. WHEN I CONNECT MY BROADBAND IT GETS CONNECTED . BUT MY INSTRUMENT IS GOING ON RINGING.

                                      PLEASE ATTEND I AM WORRIED. I WILL NOT BE ABLE TO PAY BILLS FOR OTHERS IF ANYTHING LIKE THAT IS HAPPENING.

                                      MY PHONE NO.[protected]
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