Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Due to non availability of equipments still no broadband at karavalur, kollam district, kerala, authorities are not taking sufficient methods to solve the problem.

Sir,
Delivery of monthly Telephone bills is being in-ordinately delayed over 3 weeks.
In my case, the bill date is 8th of each month, but the same is delivered to me on 20th or 21st of the month, and I am required to clear the bill by 26th of the same month. This has been going on for the past several months.
Earlier, the bill was delivered within one week of the bill date.
Kindly, look into this BILL DELIVERY aspect.
With regards,
MV Rao

OUR PHONE NO.27579535 AS GETTING CROSS CONNECTION TO SALETAX OFFICE NO[protected]. COMPLANT IN LODGED BY THIOS OFFICE VIDE DOCKET NO.9619 DATE.19/06/2008 KINDLY VERIFY THE RECTIFY THE SAME AVOID FURTHER FINANCIAL COMPLICATIONAS.

THANKING YOU.

I had applied for BSNL Broadband connection in gurgaon on 30th March 08 & provided all my documents to BSNL executive who came to my house. I waited whole April month for anyone from BSNL office to come and install the required setup for Broadband i.e Land Line connection and Broadband setup but unfortuneltey nobody responded. Then one day I rang up the BSNL office and requested to make the setup, I also went to office but they told me that your phone no. have been generated but we can't do the setup as our line man is on leave for 1 month. Then I waited the 15 days again, and same result, no one appeared at my Home. Again the same story continued on May month. It continued till 15 May 08 when someone came from BSNL & give me the landline phone connection, and not Broadband, for which I have applied.

So the same loop started, Now I called have to call daily in the office for broadband staus and same reply "It will be done... !! ".On 15th June 08 somebody came to my house for configuring broadband but he said there is some issue with exchange & it will be done in another 2 more days after waiting 2 days I had give up & nobody replied me again.
Please Help.
My BSNL Number is[protected]

I am paying my bills through icici bank automatically. For the last two
months My phone is dead & is disconnected because of non payment.
I tried to reach the following number [protected] no one is picking up the
phone.
I have not used the phone for the last two months still I am getting the
phone bills.

Kindly do the needfull. I tried to send email to bangalore email contact;
mail returned back.



Payments Made.
17/04/2008 17/04/2008 BIL/[protected]/BSNL, BANGALORE/48187953
411.00
17/06/2008 17/06/2008 BIL/[protected]/BSNL/48187953 405.00



Thanks & Regards,
P.Karthikeyan



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Dear sir/madam REMINDER
i disconnected bsnl oyt connection no[protected] Last bill was pais, there is no any due pending and hand set deposit at sdo office phagwara on dated 28/04/2008, since so far yet i have not receivef reund cheque, Kindly your attention is requested pl
Thanks with regard
Lakhbir singh
B-15 THAPAR COLONY
PHAGWARA
144401
CELLNI O [protected]

A telephone booth is there in our locality named ‘NIVARANI TELECOM’ addressed 16, Dr.G.C. Goswami Street, Serampore, Hooghly, Pin – 712201, (Near Mitali Samsad Club and Serampore Railway Station, Platform no 1&2).

Three or four months before the shopkeeper named ‘Bappa’ announced a fabulous offer, that BSNL will issue a lifetime connection along with a black & white hand set for just Rs.25/-(Twenty five only). This offer from BSNL will be available from this shop only. And one, who will subscribe 20 or more connections, will get a Nokia6600 color camera handset. At that time BSNL was issuing lifetime connections for free, from its mobile shops in our locality. First we did not believe his words, but at the end, when he shown us an advertisement from BSNL in a Bengali newspaper we believed and deposited Rs.25/- and all the necessary documents to him.

After a week he had issued a lifetime SIM card of BSNL, containing Rs.65/- as Talk-Time. This is the only thing we have received from him but no hand set at all. When we asked about the handset, he replied that BSNL has changed the scheme, and now we have to give him Rs. 50/- for black & white handset and Rs. 75/- for color handset, as extra, and we will have another Lifetime SIM card. Many of our friends give the same money once again but the result was the same at last. They have got the SIM card only nothing else at all.

Now, from the last two or three weeks he is asking Rs. 337/-(Three hundred and thirty seven only) for the service charges of BSNL, we have to pay if we want to have the mobile hand sets. Many of the local people have given him the money again. He has assured them that they will definitely have their mobile handset on 15th of July, 08. But the rest who have given him Rs.25/- or Rs.50/- or Rs.75/- for the first time will not get the mobile handset at all.


For your kind information we had a talk to the customer care officer of BSNL regarding this matter, he has informed us that no such type of offer has been issued by BSNL, but he can do nothing to the shopkeeper until we make a complain in the local exchange, he also refused to give us any further contact to whom we can discuss in this matter. The local exchange put their hands up from this issue and said that those SIM cards were issued from the Kolkata exchange so they should look into this matter. We are undecided, how to take some legal steps on this issue to prevent this kind of cheating.

Sir, bsnl is providing very very poor service in assam. There is hardly remain mobile network at BOGINADI area lakhimpur district, assam. BSNL has set up a tower there but it is using for only national highway coverage and not for the vast population of the BOGINADI area. BSNL has simply harrasing the ppls of the area. Network strenght hardly remain 'single'. To cover the vast BOGINADI area atleast two towers are needed which other operator has been setup already. So i advice d BSNL autority to tune up mobile tower at greater boginadi area and improve the service. Thanx

I have a landline connection[protected] at A5/24A, sector-71,
Noida.The landline as well as the broadband connections were activated in Apr 08.Broadband has frequent failures as error 678 is displayed and the telephone also stops working. I wanted to lodge complaint on[protected] but there is no response.Even the no[protected] of sec-58 exchange remains busy all the time and if at all the bell rings it is unattended.Off late there has been frequent breakdowns of the broadband as well as landline service, for lodging complaints one has to go to the exchange personally.Whenever I want to start the internet it doesn't connect.BSNL is requested that the complaint registering nos should be properly attended to.If frequent breakdowns continue in the landline & broadband connections then I will be forced to surrender the connection.

I had submitted a form to tranfer my landline connection from jayanagar to kumaraswamy layout. Its already a month now. I still didnt get the phone connection transfered but i got a bill of about Rs500/- to be paid.

We went to the Jayanagar 5th block branch to get the information. They said the request has be sent to the Kumaraswamy layout branch. After meeeting the Kumaraswamy layout branch officials,
we were told to get in touch with a person named Narayana (PH:[protected]). Narayana has been postponing the things and he was on leave for somedays. After a week, when we went to the office, we were told to contact other persons by name Narsappa and Nalini (Ph:[protected] /[protected]. we have been meeting them personally for the past one month, but there is no progress. Suggest me how can get it done..

MY BASIC PHONE NO. 2407413 OF BSNL INSTALLED AT HAL TOWNSHIP GT ROAD KANPUR IS FREQUENTLY DEAD AND COMPLAINT ATTENDING IS VERY POOR.

PLEASE LOOK IN TO THE POOR

RKS

Sir,
As per the unbilled usage of data transfer shown in BSNL broad band Account managment website usage table 32nd entry recorded that I had transferred 808592 KB data. I have not used or downloaded such a huge amount of data transfer within this specified time. I would request you to help me to solve the unexpected hike in data transfer and to get a relief from my miserables as soon as possible.
Thanking You,
Gireesh.P

Respected sir

Myself Abdulkadir A.Maniar from Valsad, Gujarat, having land line no :[protected].

we got the land line bill for the month of may-2008 in which there was amount of around 1100Rs is included as an Debit one. by equiring our local exchange they did informed that it was due to the maximum usage of internet.

But our usage is maximum 2 to 3 hrs and by taking the broad band connection not more than 3 months have been passed and till now we did download less than 2GB of the data from the net.

So please tell me how this sum of money is included in our landline bill as we have paid the charge for broad band for one year in advance.

Sir please inform about this matter as early as possible considering as serious one.

Regards
Abdulkadir A. Maniar
[protected]

This is Sandeep Shivprasad Kala S/O of Mr. Shivprasad Mansaram Kala telephone no. 2705886 Add: 402, Sant Pahuram Apt, Nr Bewas Chowk, Ulhasnagar-421001. last month I received BSNL broadband connection from BSNL Broadband Office, Telephone Exchange, Gaol Maidan, Ulhasnagar that is after 8 month of submmiting my application form for the broadband connection whereas BSNL claim to provide the services within three month

Issue:
Since from my first day of getting broadband I am facing disconnection problem. Hardly my internet connection is working for 10 minutes after connecting to broadband services and from 13th June, 2008 after connecting to broadband I am not getting broadband connection as it is showing ERROR 691 (Showing comments verifying password and user name).

Poor Services:
I had provided two telephone numbers 2700922 J.T.O Shri R.S.Bhalerao and 2453030 S.D.E Shri J.B.Shindekar and whenever I am dialing these two numbers, no one is picking up the phone that is no response.

On 16th June, 2008 I had personally visited to BSNL Braodband office of telephone exchange Goal Maidan Ulhaanagar, from where I got the connection to meet Shri R.S.Bhalerao. He told me that he is not responsible for such error, he had given me some other number, which are as follows 1501, 2203505, 2210626, and 2207020-concern persons name Mr. Patil and Mrs. Anapure.

First I had dial 1501 from where they had given me the number to complaint for broadband was [protected] than I had tried this number. I spoke to Customer Excutive Mr. Moreshwar and he told me that they can’t solve my problem as I will have to contact my service center. Than from morning 12.30 p.m to 3.45 p.m I had tried the other given number of Kalyan service center after trying for more than 3 hours lucky I got connected to Mr. Patil and he told me that today itself he will solve my issue he had also given me his mobile no. [protected] but this is also of no use, as he had not given any response since then and still my problem persist I AM NOT HAVING BROADBAND CONNECTION FROM LAST FIVE DAYS.

Conclusion
In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

KINDLY NOT THAT I AM NOT GOING TO PAY A SINGAL PAISA IN A RUPEE FOR MODERM BUT ONLY THE AMOUNT OF MY USES.

SIR,
I AM TRYING TO MAKE AN ACCOUNT IN BSNL PORTAL SO THAT I CAN RECIEVE MY PHONE BILL ONLINE AND CAN CHECK MY WHOLE CALL DETAILS, BUT THE PASSWORD WHICH I AM ENTERING WHILE MAKING THE ACCOUNT IS NOT BEING ACCEPTED TILL NOW.
SIR I REALLY NEED AN E-MAIL ACCOUNT IN BSNL PORTAL AS SOON AS POSSIBLE..SIR PLEASE DO THE NEEDFUL, I WANT IT ANY HOW...IN FACT I WANT AN ACCOUNT TODAY...I REALLY WANT TO KNOW WHY THEY ARE NOT ACCEPTING MY PASSWORD

sir,
i have got a bsnl broadband home500 plan in kashipur uttarakhand and according to that plan i can download 1500 mb in a month for free and between 0200 to 0800 hrs I can downlod unlimited . But sir, this month bsnl has charged me about 450 rs. extra for downloading over the limit. But sir in the online records of bsnl i have only downloaded 1300 mb i.e under my limit. I also filed a written complaint to rectify my bill to haldwani office.
but no one helped me out there.
Sir kindly see to this matter on the urgent basis so that my bill could be rectified.
Thanks
Jitendra Bhatt
kashipur
uttrakhand

Hi,

I have surrendered my landline (Phone No :[protected] as well as broadband on 26th April 2008.In spite of that, I have received a bill for the month of May 2008. Please revert.

Thanks,
Ramanathan.K

I am having BSNL broadband Connection on Ph No[protected]HOME PLAN 500) of which i have got the bill of Rs 1944.00 for the month feb 2008
As per the Generated bill for Broadband given for us is

Total usage 3832 MB
Night usage(Free Usage) 517 MB (2:00 AM to 8:00 AM)
Morning usage 3315 MB (8:00 AM to 2:00AM)
Free Usage given
By BSNL(excluding night) 2560 MB
So, Actual ChargeableUsage 755 MB
Net Amount(0.8 ps per MB) Rs 604.00

Bill statement for the month Feb 2008(bill date 08-Mar-2008) given for us
BBFMC 500.00
BBMFMC 60.00
Internet Bill 604.00
Tel.Ph bill 306.00
fixed monthly rent 260.00
Service Tax 214.00
Total Bill 1944.00

But Actual bill that we used for the month of Feb 2008 is as follows

Total usage 3923 MB
Night usage(Free Usage) 2675 MB (2:00 AM to 8:00 AM)
Morning usage 1248 MB (8:00 AM to 2:00AM)
Free Usage given
By BSNL(excluding night) 2560 MB

By the above statement we have utilized 1248 MB only which is under 2560 MB.
So, Correct amount that we have to pay only Rs 560.00

So correct bill that we expected including Land line is

BBFMC 500.00
BBMFMC 60.00
Tel.Ph bill 306.00
fixed monthly rent 260.00
Service tax 142.00
Total Bill 1268.00

So, extra amount that we paid was Rs 676.00

In this regard, we complained by written complaint against this wrong billing to Accounts Officer, BSNL(charminar branch), Hyderabad on 05.04.2008 .
But no action is taken in this regard till date.

mera mo no hai [protected]. maine friend and family offer me 2 no karvaya tha [protected] aur [protected]. en dono no. par mujhe 10 paise he lagte the par ab [protected] me 30 paisa lag raha hai maine costmer care se bat ki to unhone kaha ki aap ka f and f ke liye mo no [protected] hai jabki ye no kiska hai mujhe malum nahi hai.
please mujhe [protected] no par 10 paise ki suvidha pradan karne ka kast karen

Accounts Officer
BSNL
Tarnaka
Hyderabad
Andhra Pradesh

Dear Sir/Madam,


Subject : Kindly adjust the excess amount (Rs 2946) paid using portal in the current and coming bills.

Due to technical difficulties while making payments using BSNL portal website http://portal.bsnl.in, I performed 3 payments transactions over the portal for the Bill No : T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473 till i got a transaction status as success for all the transactions made. (they were in status Initiated earlier).( Receipts Attached).

This resulted in an excess payment twice (Rs1473+Rs1473=Rs2946).

The Excess amount (Rs1473+Rs1473=Rs2946) has not been adjusted in the current bill cycle (Bill no : T[protected]dated 26-May-2008 with amount as Rs.1314).

I request you sir/madam, to kindly adjust this amount in the current and coming bill cycles.

Please find the Following documents attached with this mail.
- Receipts for the 3 transactions made for the same bill ( T[protected] dated 8th-mar-08 with Bill Amount as Rs 1473)
- Portal Details.
- Phone Details

I had called up Accounts office Tarnaka and was asked to follow up the issue with Accounts Officer Musheerabad.

The Accounts officer Musheerabad told me not to make the payment for this Month and the rest of the amount would be deducted in the coming cycle.

I had even asked her if i had to submit any letter but she said its not necessary but, On June 13th my outgoing connection of the phone gets disconnected. The good part is at least the incoming service is working.

Kindly do the needful and oblige.

Thanks & Regards,


Ajith
(S/O K MONI)