Bharat Sanchar Nigam [BSNL] Complaints & Reviews

COMPLAINT : TELE NO.2427585 : CONSUMER NO.3573154
VENCODE EXCHANGE

Sir,

Tele No.2427585 (Consumer No.3573154) Vencode Exchange ) Trivandrum (Dist), installed in my Residence, Pallickal Veedu, Thonnakkal, Kalluvatiyil Road is out of order for the past two weeks. Inspite of repeated complaints to vencode Exchange, arrangement for rectification of complaint has not been made.

2. It is requested that the complaint may please be attended immediately.

3. Your immediate action in the matter is requested.

THANKING YOU

hallo,
I have applied for BSNL BB on May 20, 2008. On 3rd June I got modem but not username and password to configure the BB. They said I shall get it within 1 week. But it is 1 month not getting the username and password, therefore cant use the BB. When I contacted the regional office, they said me they sent all the details to Bangalore as it will be done from Bangalore and cant do anything or just tell me that how much time it will take. I am in total dark now.

but my problom is broad band charge paid is very extra

i am use very lower user but my bill amount is very extra

i use for 1, 00, 00, 000, 00 bytes data is use
my bill are very different plz support me
i have two broad band connection
my double connection r same type use
but connection 1 or 2 bill deiffrence are very extra
plz help consumer care

but connection provider is ambedkar nagar up
u tell me hard acdtion for u in broad band officer
plz help me

I had applied for BSNL dataone connection (HOME-250 PLAN) sometime in March 2007-June 2007. In February or so, someone from BSNL came & gave me the broadband connection. But it was not working properly. I had complained on the same to my Area manager. No action was taken. It was working On/Off. Works sometimes and not sometimes. Also I had asked for the portal usage id to check my usage which was not given as well. And finally i got one sometime in June.

Then I got a bill on June 20th for the whole Feb-May 2008 for 16, 165+. When i checked the usage it shows usage of 4 GB - 5 GB every month. But I never used that much. My Usage was always limited to browsing. When i checked the usage in detail, i see heavy usage after 10 PM to sometime around 12 AM and sometimes even upto 4 AM. But I used Broadband after 10 PM quite rarely. I have no idea why so much o[censored]sage was shown after 10 PM. Also I used to use broadband mostly during day time on weekends.

So please check my complaint & let me know how to proceed with this.

I've a BSNL landline connection in Kolkata. My parents in India use this line. Recently I wanted to enroll myself for online bill payment option of BSNL as currently I'm staying in UK. Howerver I was astonished to know that the online enrollment form doesn't have West Bengal as service circle in it's drop down menu. They have two entries for south east India but none of them contain any region of West Bengal. It's really surprising that inspite of being the larest telecom operator of India BSNL portal ignores a region where it has millions of subscribers. How should I pay my monthly bill as my parents at Kolkata are quite aged?

SIR,

THIS PHONE IS NOT WORKING SINCE LAST EIGHT DAYS. WE HAVE LANCHED THREE TIMES COMPLAINT ON 16/6 - 033166,
18/6 - 033342 &
20/6 - 033394.

EACH TIME PERSONS ARE COMING AND SAYING YOUR PHONE WILL START IN NEXT 2HRS BUT AFTER THAT THERE IS NO RESULT.

ALSO, I HAD CALLED TO YOUR SUPERVISOR ON[protected]DATE 21.06.08 @ 1520HRS) THAT TOMORROW SUNDAY PLEASE ATTEND THIS COMPLAINT ON PRIORITY AS PHONE IS NOT WORKING SINCE LAST EIGHT DAYS BUT THAT STAFF MEMBERS BEHAVIOR IS VERY WORST WHEN I ASKED THE NAME TO WHOM I GIVING COMLAINT. THEN HE SAID THAT WE WILL NOT DO ANYTHING IN YOUR COMPLAINT, WHAT WHERE POSSIBLE U WILL DO? FINALLY THIS PHONE IS HANDED OVER TO MR.PANCHOLI AND ANSWER IS ROUTINE PHONE WILL START BY TODAY EVENING.

PLEASE ADVICE THE OFFICERS THAT CUSTOMER CALLING WHENEVER THEIR PROBLEM IS NOT RESOLVING THROUGH NORMAL COMPLAINT SO PLEASE GIVE THEIR PERSONAL ATTENTION IN SUCH TYPE OF COMPLAINT.

WAITING FOR YOUR EARLY REPLY AND HOPING THAT THIS PHONE WILL NORMALISED ON MONDAY.

REGARDS,
CHIRAG MODI
[protected]

Dear Sir,

I got the Missed Call on my Mobile from my home landline which was not made from the connection at home.The number displayed on my mobile showed the number of my house landline.
We enquired in the BSNL office thet too agreed that there was no call made through out the day from our landline, but I dont know how come that My cell number of vodafone showed my house number.
Kindly help me as I think then BSNL is the most unsecured security provider for telecom service.

Ragita

Due to non availability of equipments still no broadband at karavalur, kollam district, kerala, authorities are not taking sufficient methods to solve the problem.

Sir,
Delivery of monthly Telephone bills is being in-ordinately delayed over 3 weeks.
In my case, the bill date is 8th of each month, but the same is delivered to me on 20th or 21st of the month, and I am required to clear the bill by 26th of the same month. This has been going on for the past several months.
Earlier, the bill was delivered within one week of the bill date.
Kindly, look into this BILL DELIVERY aspect.
With regards,
MV Rao

OUR PHONE NO.27579535 AS GETTING CROSS CONNECTION TO SALETAX OFFICE NO[protected]. COMPLANT IN LODGED BY THIOS OFFICE VIDE DOCKET NO.9619 DATE.19/06/2008 KINDLY VERIFY THE RECTIFY THE SAME AVOID FURTHER FINANCIAL COMPLICATIONAS.

THANKING YOU.

I had applied for BSNL Broadband connection in gurgaon on 30th March 08 & provided all my documents to BSNL executive who came to my house. I waited whole April month for anyone from BSNL office to come and install the required setup for Broadband i.e Land Line connection and Broadband setup but unfortuneltey nobody responded. Then one day I rang up the BSNL office and requested to make the setup, I also went to office but they told me that your phone no. have been generated but we can't do the setup as our line man is on leave for 1 month. Then I waited the 15 days again, and same result, no one appeared at my Home. Again the same story continued on May month. It continued till 15 May 08 when someone came from BSNL & give me the landline phone connection, and not Broadband, for which I have applied.

So the same loop started, Now I called have to call daily in the office for broadband staus and same reply "It will be done... !! ".On 15th June 08 somebody came to my house for configuring broadband but he said there is some issue with exchange & it will be done in another 2 more days after waiting 2 days I had give up & nobody replied me again.
Please Help.
My BSNL Number is[protected]

I am paying my bills through icici bank automatically. For the last two
months My phone is dead & is disconnected because of non payment.
I tried to reach the following number [protected] no one is picking up the
phone.
I have not used the phone for the last two months still I am getting the
phone bills.

Kindly do the needfull. I tried to send email to bangalore email contact;
mail returned back.



Payments Made.
17/04/2008 17/04/2008 BIL/[protected]/BSNL, BANGALORE/48187953
411.00
17/06/2008 17/06/2008 BIL/[protected]/BSNL/48187953 405.00



Thanks & Regards,
P.Karthikeyan



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Dear sir/madam REMINDER
i disconnected bsnl oyt connection no[protected] Last bill was pais, there is no any due pending and hand set deposit at sdo office phagwara on dated 28/04/2008, since so far yet i have not receivef reund cheque, Kindly your attention is requested pl
Thanks with regard
Lakhbir singh
B-15 THAPAR COLONY
PHAGWARA
144401
CELLNI O [protected]

A telephone booth is there in our locality named ‘NIVARANI TELECOM’ addressed 16, Dr.G.C. Goswami Street, Serampore, Hooghly, Pin – 712201, (Near Mitali Samsad Club and Serampore Railway Station, Platform no 1&2).

Three or four months before the shopkeeper named ‘Bappa’ announced a fabulous offer, that BSNL will issue a lifetime connection along with a black & white hand set for just Rs.25/-(Twenty five only). This offer from BSNL will be available from this shop only. And one, who will subscribe 20 or more connections, will get a Nokia6600 color camera handset. At that time BSNL was issuing lifetime connections for free, from its mobile shops in our locality. First we did not believe his words, but at the end, when he shown us an advertisement from BSNL in a Bengali newspaper we believed and deposited Rs.25/- and all the necessary documents to him.

After a week he had issued a lifetime SIM card of BSNL, containing Rs.65/- as Talk-Time. This is the only thing we have received from him but no hand set at all. When we asked about the handset, he replied that BSNL has changed the scheme, and now we have to give him Rs. 50/- for black & white handset and Rs. 75/- for color handset, as extra, and we will have another Lifetime SIM card. Many of our friends give the same money once again but the result was the same at last. They have got the SIM card only nothing else at all.

Now, from the last two or three weeks he is asking Rs. 337/-(Three hundred and thirty seven only) for the service charges of BSNL, we have to pay if we want to have the mobile hand sets. Many of the local people have given him the money again. He has assured them that they will definitely have their mobile handset on 15th of July, 08. But the rest who have given him Rs.25/- or Rs.50/- or Rs.75/- for the first time will not get the mobile handset at all.


For your kind information we had a talk to the customer care officer of BSNL regarding this matter, he has informed us that no such type of offer has been issued by BSNL, but he can do nothing to the shopkeeper until we make a complain in the local exchange, he also refused to give us any further contact to whom we can discuss in this matter. The local exchange put their hands up from this issue and said that those SIM cards were issued from the Kolkata exchange so they should look into this matter. We are undecided, how to take some legal steps on this issue to prevent this kind of cheating.

Sir, bsnl is providing very very poor service in assam. There is hardly remain mobile network at BOGINADI area lakhimpur district, assam. BSNL has set up a tower there but it is using for only national highway coverage and not for the vast population of the BOGINADI area. BSNL has simply harrasing the ppls of the area. Network strenght hardly remain 'single'. To cover the vast BOGINADI area atleast two towers are needed which other operator has been setup already. So i advice d BSNL autority to tune up mobile tower at greater boginadi area and improve the service. Thanx

I have a landline connection[protected] at A5/24A, sector-71,
Noida.The landline as well as the broadband connections were activated in Apr 08.Broadband has frequent failures as error 678 is displayed and the telephone also stops working. I wanted to lodge complaint on[protected] but there is no response.Even the no[protected] of sec-58 exchange remains busy all the time and if at all the bell rings it is unattended.Off late there has been frequent breakdowns of the broadband as well as landline service, for lodging complaints one has to go to the exchange personally.Whenever I want to start the internet it doesn't connect.BSNL is requested that the complaint registering nos should be properly attended to.If frequent breakdowns continue in the landline & broadband connections then I will be forced to surrender the connection.

I had submitted a form to tranfer my landline connection from jayanagar to kumaraswamy layout. Its already a month now. I still didnt get the phone connection transfered but i got a bill of about Rs500/- to be paid.

We went to the Jayanagar 5th block branch to get the information. They said the request has be sent to the Kumaraswamy layout branch. After meeeting the Kumaraswamy layout branch officials,
we were told to get in touch with a person named Narayana (PH:[protected]). Narayana has been postponing the things and he was on leave for somedays. After a week, when we went to the office, we were told to contact other persons by name Narsappa and Nalini (Ph:[protected] /[protected]. we have been meeting them personally for the past one month, but there is no progress. Suggest me how can get it done..

MY BASIC PHONE NO. 2407413 OF BSNL INSTALLED AT HAL TOWNSHIP GT ROAD KANPUR IS FREQUENTLY DEAD AND COMPLAINT ATTENDING IS VERY POOR.

PLEASE LOOK IN TO THE POOR

RKS

Sir,
As per the unbilled usage of data transfer shown in BSNL broad band Account managment website usage table 32nd entry recorded that I had transferred 808592 KB data. I have not used or downloaded such a huge amount of data transfer within this specified time. I would request you to help me to solve the unexpected hike in data transfer and to get a relief from my miserables as soon as possible.
Thanking You,
Gireesh.P

Respected sir

Myself Abdulkadir A.Maniar from Valsad, Gujarat, having land line no :[protected].

we got the land line bill for the month of may-2008 in which there was amount of around 1100Rs is included as an Debit one. by equiring our local exchange they did informed that it was due to the maximum usage of internet.

But our usage is maximum 2 to 3 hrs and by taking the broad band connection not more than 3 months have been passed and till now we did download less than 2GB of the data from the net.

So please tell me how this sum of money is included in our landline bill as we have paid the charge for broad band for one year in advance.

Sir please inform about this matter as early as possible considering as serious one.

Regards
Abdulkadir A. Maniar
[protected]