Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Mar 29, 2026
Complaints 15979
Resolved
6091
Unresolved
9888
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Bharat Sanchar Nigam [BSNL] reviews & complaints page 779

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
DALBIR SINGH BISHT
from Mumbai, Maharashtra
Jul 4, 2008
Resolved
Report
Copy
Resolved

Dear Sir,

From the date of 21st June, 2008 (Saturday) my telphone number 2387376 is dead. It is due to reason that HUDA is laying pipe lines on sector road near to Belvedere Appartments. All the cable lines are cut /destroyed miserably. BSNL, DLF Phase II authorities are not sure how much time will it take to restore the connection.

I would request BSNL, DLF II, Gurgaon not to charge any kind of rental/service charges towards phones and dial up Internet connection from the customers of DLF Phase III from the date of 21st June, 2008 till the lines are restored.

The issue rest in the court of BSNL and HUDA and public/customers should not suffer any financial burden.

Pl expedite restoration of cable connections.
Aug 14, 2020
Complaint marked as Resolved 
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    P Harshavardhan Reddy
    from Bengaluru, Karnataka
    Jul 3, 2008
    Report
    Copy

    Hi sir, this is harsha vardhan reddy, I lost my sim 3 days ago, what should I do now?

    cellone prepaid sim — sim is not working properlly

    My cell no is [protected] whi is not working properlly, when iam calling it is suddenlly it is telling insert sim, frequentlly it is happening
    My cell no [protected] is not working properlly, from last Monday date :- [protected] .It does not indicate Tower " No Tower" & Emmergency Service of BSNL Tower location at (02622) KADODARA CHARRASTA 13 Km. from Surat ( Taluka Palsana District : Surat State :- Gujarat) at my work place area & also at my Home BARDOLI (02622) same problem is from last two days. BSNL service give such problem frecuently.
    Dear Sir,

    My mobile having cell no. [protected] has stolen just today from railway station Surat. Therefore your are requested to close my cell no. immediately to avoid every types of misuses.
    Thanking you.

    CellOne Prepaid SIM — SIM lost

    Hi
    I have lost Moblie & SIM card of number [protected] & [protected].Pls deactivate it immediatly.




    Regards
    Dinesh Bhardav
    53DA slice-5, Schme no.78
    Indore(MP)
    Dear sir,
    I am cellone prepaid custumer no.[protected]. I have lost my prepaid SIM card on 24/04/10 near by Burhanpur (MP).The FIR is lodgged at NIMBOLA Thana district Burhanpur (MP).on 27/04/10.
    Here I request you pl.stop all the services of this number with immideate effect.and confirm my mail ID as below-
    [protected]@yahoo.com

    Hoping for best services.
    your real custumer-
    shailendra katiyar
    Dy manager
    Bajaj hindustan sugar and allied Ind, .Ltd.
    Kundarki
    Gonda.
    Helpful
    Found this helpful?
    5 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Srinivasa Balaji L
      from Mumbai, Maharashtra
      Jul 3, 2008
      Resolved
      Report
      Copy
      Resolved

      Hi I am Balaji living in Ambattur, Chennai.

      I have a BSNL Landline 26252548, this number is been dead for the last 2 weeks. I have filed more than 3 complaints for the same and yet to receive a proper answer from BSNL.

      Except for the number of Ad'S BSNL is not doing anything for these kind of problems.

      Being a technical person i understand the difficulties faced in keeping a service up forever. But a customer paying ~1000Rs/Month requires an answer like when this line would be rectified and what the problem was.
      Aug 14, 2020
      Complaint marked as Resolved 
      Hello sir

      my self shekhar trivedi want 2 inform u that my bsnl nu. [protected] which is also having dsl connection is being dead from more than 10 days..
      I am a student and having part time share market bussiness, so internet is muust for me, i had made complents more than four times but not got any solution..
      so thikning that u will take care for this,
      thanks
      Sir, my telephone no is[protected] i want details calls of incoming and outgoing of march month so send me to calling details of outgoing and incoming with my regular telephone bill
      Hello Sir

      My BSNL Landline Phone Set Is Not Properly Work So I Request To Change My Phone Set

      Urgently My Landline Phone No[protected]

      My Address
      Vijay Kumar Agrawal
      1/27 Chaturvadi Compound
      Kotala Road
      Firozabad
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        kiran manohar
        from Bengaluru, Karnataka
        Jul 2, 2008
        Resolved
        Report
        Copy
        Resolved

        I have a bsnl prepaid connection in kerala.my number is [protected]. i had deactivated bsnl tunes 1 month ago.But even after the deactivation they have been taking the money from my account for the renewal of the bsnl tunes.i called the customer care and they are always saying excuses.i already lost more than Rs. 40/-.I don't know what to do now.They are robbing my money.
        Aug 14, 2020
        Complaint marked as Resolved 
        hi, this is raj kanth from vijayawada and m number is [protected]. i have a caller tune but iwant to canclle it i said the request to customer care but there is no resond
        from the past one month i have been just trying to deactivate my caller tune or to change the caller tune neither of them is done n the customer care is not responding well plz solve the problem

        CellOne — caller tune not working

        my cell no.[protected], caller tune not working already debited Rs.20/- from my account.

        reply please by mail only
        I fixed my callertune from another bsnl mobile no by pressing " * " .my callertune is not fixed as song what i had listen but they gave me a message to my mobile what i had listen, after cuting the fixed caller tune charges they are not playing that song.They are playing there own song(I THING THIS IS THEIR BUSINESS SONG)...So I advaise to the bsnl team dont play the wrong callertunes and please respond to your costumers promptly

        CellOne — deactivation problem

        sir, i had requested for deaction of bsnl tunes two months ago. but it still on action. so what i should done.kindly replay.. a life long customer
        i had deactivated bsnl tunes but i didn't received any reply yet.
        I have to deactivate the callertune of My mobile. My no. is
        [protected]
        bbgfgfgfh fdgfgsfgsgfgf fgfg gfg
        I have to deactivate the callertune of My mobile. My no. is
        [protected].B'coz i m unable to change the tune i want new one.
        i just want to deactivate my bsnl caller tunes. i was trying the service centre for several times but no response. My number is [protected]. pls find me a solution. Thanks in anticipation.
        My number is [protected]. BSNL deactivate my caller tune since May 2008. But they deduct Rs.20 every Month. There is no response from the customer care.
        me also having the same problem wid my bsnl mobile in AP..they r unneccesarily playing their own business song and i deactivated bt they dint cancel it and they r charging money 4 dat...i tried 2 talk wid d cust care bt its nt getting connecting...the worst cust care in world..i hope..
        I also want ot deactivate my caller tune. When trying to send message BT DEACT TO 56700, I GET THE UNABLE TO SEND. My No. is [protected]. Please help me to get rid of this problem. Mine is prepaid excel anant connection. I don't even have callers to listen to it and I got trapped in this by pressing the *. Messages for the charges are regularly coming from 56700 but i am not able to send messages to it. So please BEWARE OF PRESSING THE * FOR CALLER TUNES.
        i would like to deactivate my bsnl caller tunes. my no. is [protected]. pls help.
        I HAD REQUESTED THE MESSAGE FOR DEACTIVATION OF BSNL TUNES CUSTOMER CARE IS NOT RESPONDING WELL FOR THE DEACTIVATION OF BSNL TUNES
        messages are not getting delivered properly..
        i would like to deactivate my bsnl caller tunes. my no. is [protected]. pls help me its urgent.
        i just want to deactivate my bsnl caller tunes.mymobile no is [protected].plz help me its urgent
        type BT DCT to 56700. in 24 hours they will deactivte it.
        i am a bsnl servant. trust me.thanking you.
        BSNL
        BSNL Customer service personels / employees are totally waste . they are not properly listening and very bad feedbacks/ answers to the customers. i have a problem to deactivate jokes from 56505. for this i was called almost 50 times with customercare, still the problem is not solved. they have given someny complaint no, even one is not given correctly. Realy i am very pity to the bsnl customercare. first give them proper training, othervise they are looting somuch public momey for nothing in their work results.
        same complaint is repeatedly reaching to our (BSNL)customer service centre-Customer care Thalasserry, Kannur, Kerala
        It is observed that almost all complaints were geninue..please note the telephone numbers which i got with me now..urgent attention needed if loosing customers is to be prevented from BSNL
        [protected]
        [protected]
        plz help me to deactivate bsnl caller tune.
        i just want to deactivate my bsnl caller tunes.mymobile no is [protected].plz help me its urgent.
        Chutye hai BSNL wale
        Cust Care people say they will fix problem in 24 hrs n we will call u back. but that never happens even after 120 hrs.(I have experinced it.). Nowadays I dont believe them.
        They bully customers.
        I hate talking to them.
        They are always in hurry to disconnect call without hearing full complaint.
        Cust Care people say they will fix problem in 24 hrs n we will call u back. but that never happens even after 120 hrs.(I have experinced it.). Nowadays I dont believe them.
        They bully customers.
        I hate talking to them.
        They are always in hurry to disconnect call without hearing full complaint.
        BSNL caller tunes deactivation -Service deactivation ? SMS ?BT<space>DACT? (or) SMS ?BT<space>DCT? to 56700 (for eg. Sms ?BT DACT? to 56700 to deactivate service
        how to deactivate caller tune from my bsnl mobile.
        regards
        gokul
        Dear Sir

        I m using BSNL Postpaid Since 2004

        but from last 3 month i not receiving my bills by post

        pls do the needfull


        Thanking you

        VAKIL AHAMD
        mob [protected]
        plz no information activate & deactivated bsnl
        caller tunes .any problem the mobile bills sms no alerts
        I am unable to deactivate bsnl tune .Kindly deactivate my BSNL tune AsAp.Number is [protected]
        I have also two bsnl connection no. ie [protected] & [protected] in both connection caller tunes atometically install.
        I do not want this facality due to expensive.
        Please de-activate the same
        I fixed my callertune from another bsnl mobile no by pressing " * " .But now i do not want the caller tune plz deactivate the caller tune my mobile no is [protected]
        hi I am ashish from haridwar my no is [protected] please cancel my bsnl tunes subscription
        to deactivate the caller tune follow these procedure

        type "BT <space>dact" and send this to "56700"
        My number is [protected].Even after repeated complaints there has been no response. I want the caller tune to be deactivated with immediate effect. They take away the amount even before getting the confirmation from the customer. Please help in deactivating the caller tune. Suggest what I should do.Thank you.
        I would like to deactivate my NATIONAL NEWS Pack. My no. is [protected]. pls help me its urgent
        u usa sa sa has a
        Please help me to deactivate caller tune and get back the amount the BSNL People deducted as charges for caller tune activation and renewal. (P.S. I did not activate it at all)
        i want to stop all the message send by cellone about ringtones, jokes, caller tunes, etc.
        mu no. [protected]
        i would like to deactivate the monthly news updates...How can this be done??
        pls help
        Hi,
        how can i find incomming and outgoing messages to a cellone number ...in andhrapradesh
        i would like to deactivate my bsnl caller tunes. my no. is [protected], [protected]. pls help.

        thanks
        Sir my mobile no is [protected](haryana)
        i had deactivated bsnl tunes. so pls deactivated my tunes
        Thank you
        have a bsnl prepaid connection in lucknow.my number is [protected]. i had deactivated bsnl tunes 1 month ago.But even after the deactivation they have been taking the money from my account for the renewal of the bsnl tunes..i already lost more than Rs. 40/-.I don't know what to do now.They are robbing my money.i just want to deactivate my bsnl caller tunes.mymobile no is [protected].plz help me its urgent
        Im Facing problem reg change my caller tune i m unable to register and also unable to create new log in id i got only pasword without login id on sms on my mobile when im trying to create new id
        [protected]
        my cell no.[protected]. from 5 years .suddenly barred my incoming & outgoing service on 20.06.09.due non payment of outstanding amt. rs.3800/- i am not in position to pay rs.3800/- at a time .i will pay 1000/pm as a instalment.pl.start my service.
        plz help me to deactivate bsnl caller tune.my no. is [protected]
        hi
        i want to know how activate and deactivate family and friends numbers..
        please help me
        I want to totally deactivate my bsnl tunes and unsubscribe from the caller tunes so that no further amount is deducted from my balance. urgent advise required
        I have prepaid mobile no [protected]. Today i.e. On 12.09.09 at 7.21.10 a.m. I received a message from 56700 "Dear user your BSNL tunes will be renewed tomarrow. You will be charged Rs. 25/= as monthly subscription. ..."
        May I know from you

        Why you have started this caller tunes to my mobile when I have neither applied for the same nor have requested for the same with you?.

        You are requested to
        kindly unsubsribe me from you list of Caller tunes and do not deduct any monthly subsription as I have no interest in this and I have not requested for the same.

        If you still deduct the charge from my account and do not unsubscribe me from your caller tunes list, you are likely to face consumer forum?

        You are requested to confirm the status immediately.

        Thanking you

        Yours sincerely

        Dr. R. L. Prasad, Mobile No. [protected].
        Reader in Chemistry
        Banaras Hindu University
        Varanasi-221005.
        U. P.
        i am trying to get my callertune since 6 months but its not coming i had tried it so many times
        i called 56700 and also had send some msgs of subscription
        but i think its horrible to even hope for callertunes
        my mobile no.is [protected].please deactivate my caller tune
        Bsnl tunes deactivation problem
        I have a bsnl prepaid connection in Ahmedabad (Gujarat).my number is [protected]. i had deactivated bsnl tunes 1 month ago.But even after the deactivation they have been taking the money from my account for the renewal of the bsnl tunes.i called the customer care and they are always saying excuses.i already lost more than Rs. 40/-.I don't know what to do now.They are robbing my money.
        Iam from narasa raopet, A.P. The response to Deactivate Bsnl tunes on my Mobile [protected] is not encoraging insoite of my repeated sms to 56700.They hve benn chargin Rs 30 .forcibly since three months.
        I am having cellone connection with phone no.[protected]. I got one message from 12630019 stating that Rs.19/- charged for subscription to songs. and also Rs.1/- will be charged for getting songs per minute. But when I contacted I was advised to call 12630033 to get deactivation of the same. Though I have called to this number every time Rs.1/- is being deducted to the call with out any information. I was also not guided properly by your customer care centre. Deduction of Rs.19/- every month without even renewed the service is not good. Your department is simply grabing money from the customers. If this is not deactivated or guiding me property to deactivate, I have to think to shift from your cellone service.
        please hello tune code send in my number [protected]movie-Jodhaa Akbar
        song --Khwaja Mere Khawaja
        [protected] plz deactivate caller tune
        lucknow
        My number is [protected] and i m receving daily Rahu kal message and charging Rs5 per week. I have called customer care to deactivate the same last week and they have given a code. But even now I am receiving messages. Again I have called custoer care and they told that it will be deactivated only after 48 hours. I have again sent the message to deactivate this. (CAN RAHU5 to 56505). Please look into and deactivate these type of messages.
        I have to deactivate the callertune of My mobile. My no. is
        [protected]
        i just want to deactivate my bsnl caller tunes.
        [protected]
        My mobile No. is [protected]. You have set caller tune on my mobile without my permission. It has repeated several time.Now I never tolerate this. If you set the caller tune on my mobile again. Now, I will take a strict action against you if you are set caller tune wthout my permission.
        My mobile no is [protected].i also send a MSG for deactivation for caller tunes but even after deactivation they have been deducted money from my account for renewal of tunes.solve such types of problems otherwise bsnl will loose their customers...
        My corporate Cell phone NO [protected].
        ON 16.06.2011 onwards my SIM card is deactivated without any reason.
        Kindly activate my SIM immediately and do the need full regarding at the time
        of bill.
        I have to deactivate the callertune of My mobile. My no. is
        [protected]

        CELLONE (BSNL) — Deactivation of caller tune not working

        I have tried to deactivate my caller tune for more than 20 times by sending sms to 56700. The reply I get is that the code is invalid. My balance is getting reduced unnecessarily. PLEASE HELP.
        :(
        my mobile number is [protected]. Please deact. my caller tune.
        Hiiiii, I am from up east n am facing a problem in bsnl caller tune i dont wanna any caller tune in my number am trying to deactivate dis but am suffering so plz help me [protected]
        i want to deactivate caller tunes from my mob no [protected] which is automatically activated .pl help me.
        Aurobinda
        my number is [protected] prepaid connection close the account please
        Helpful
        Found this helpful?
        71 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          shajkumar
          from Kayankulam, Kerala
          Jul 2, 2008
          Resolved
          Report
          Copy
          Resolved

          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          Aug 14, 2020
          Complaint marked as Resolved 
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          i have not been able to view my broadband usage details for the past 2 weeks since the window:bbservices.bsnl.in. is not opening..
          please do the needful to solve our inconvinience...
          dfdf
          since last 5 days i cant open www.bbservices.bsnl.in window open.even i cant see my usage what should i do?
          please send my usage and other bills regarding my potalid.
          I want to know my portal ID to know about the downloads and uploads. my Phone no. 23522041
          fully cheating these bsnl broadband service, even though i havent used i got moret than limit, even unable to open bbservice portal id page usage details.
          being a largest communication provider doing this is a shame.
          hey nonsense portal id page is nit opening
          Till yesterday I was getting the BroadBand usage detail
          in http://bbservice.bsnl.in/
          by inputting the Portal Id and Passwd
          But form today while logging in the same bbservice.bsnl.in
          it is going to http://bbservice.bsnl.in/wps/portal
          where it is asking for userid and passwd which was not there
          before

          So kindly help me
          This is to complain for the extremely poor customer service I am experiencing for the last 10 days from BSNL.I want to change my internet password but I am unable to do so and when I am calling the customer service on 2787890 they gave me several other numbers to call and even after calling those numbers I am not getting any help but only several other numbers to call!
          The connectivity speed displayed on the status bar icon is 10 Mbps while actual speed is hardly 128 kbps and downloading even a 10MB application takes a lot of time which further leads to dissatisfaction.
          i am not getting usage details in the address bbservices.bsnl.in
          not getting usage details
          i cannot view my broadband usage since last two weeks.
          i am not getting usage details in the address bbservices.bsnl.in
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          I have not been able to do broadband surfing through my bsnl broadband connection because there is linking problem. please take suitable action against it.service facility is very poor and the service providers not behaves in good manner.
          Could you please help me out in getting my portal ID to know the usage details. my Phone no.[protected].
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          I cant get my user details. I am even unable to open the window. Please do send me the details. My bb telephone number is[protected].
          i cannot view my broadband usage since last two weeks
          i don't check my bsnl broadband usage past 6 or 7 days.The bbservice.bsnl.in doesn't open properly as before.
          it has been more than 20 days i am not able to check my usage of internet. i am using BSNL broadband since last 2.5 yrs. There was never such a complaint. As soon as I click on check ur usage account a blank page appears. There are so many complaints i have come across regarding this from other people also. A proper action should be taken for improvement.
          I am not getting usage details. I could view only a blank page under the head of Bharat Sanchar Nigam Ltd
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          i want to know about my usage of internet but when i open the site www.dataone .in it goes upto 'view usage ' and then site stops further i could not know till now about my usage
          I have registered for broadband services since 5 months, but i never get my usage details on the BSNL portal; although i can login myself but can not get the details.
          i can't usage of my broadband and there no option to see so pls do something
          have not been able to view my broadband usage details for the past 2 weeks since the window:bbservices.bsnl.in. is not opening..
          I am getting wrong usage details for previous month!...I was able 2 see usage of 21st July from 18th july...its huge...bsnl sucks
          I am facing the same problem that i am not able to check my broad band usage record. Its is impossible to open the bbservice. dont know why they have crated it. its really very disgusting that such a big communication provider has such a worst services.. why dont they improve it and make it more convient for users.
          wht the service do u ppl u provide from last 2 months i am unable to see my account usage of my broad band will u rectify it or shall i move to higher official bye...!
          i am not getting usage details in the address bbservices.bsnl.in
          I couldn't check my broad band usage details
          Though i typed my portal id and password correctly, i'm getting as an invalid id and password.
          I am facing this problem since 7 months.
          please take suitable action against it.service facility is very poor and the service providers not behaves in good manner.
          I got broadband connection on 17 april 2008.That time bsnl
          offered free unlimited use for 15 days.But today means on
          21 augast they send me the bill of that 15 days uses .When i comlain it to officers they asked me that bsnl didn't not offer
          this type of plan for You. now i feel cheat.does anyone can help me about this problem.
          I tried to check detail on dataone.in but after clicking on usage detail portal i am even not getting the window asking for portal id and pasword earlier before 10 days it was running well but now a days i am hurry to check my usage nedd urgently.
          I will be thankful for your better answer
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.our id no.nir[protected]
          not getting usage details
          in the address dataone.co.in or bbservices.bsnl.in or data.bsnl.in Iam not getting my user details, even I cant open the window for 1 months
          not getting usage details
          in the address dataone.co.in or bbservices.bsnl.in or data.bsnl.in Iam not getting my user details/dataone broadband usage detail, even I cant open the window for 1 months
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          username and password always apearing invalid.why and how?
          Cannot login into bsnl broadband site to chk the usage, how to get the portal id, trying to login using my user id, it says its invalid
          i have not been able to view my broadband usage details for the past 3 weeks since the window:bbservices.bsnl.in. is not opening..
          please do the needful to solve our problem..
          pls help us informing how to get broadband usage detail...
          i has been using bsnl broadband internet connaction but i don't know how to view the usages of this services so please give me suggestion everybody. how to see and what its requerments.

          thank you
          rajan
          I am not getting the usage detail. i type the User name/password correctly but i am getting the message 'Invalid user name/password'. i own tel. no.[protected] &broadband connection in the same no. plz see through the complaint.
          Unable to check the usage of my a/c for last so many days, inspite of complainting so many times there is no response from the Authorities.This is not done at all.
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          Hi
          Sub: Internet & Phone No. 2263350
          have not been able to view my broadband usage details for the past 8 weeks since the disconnection & window:bbservices.bsnl.in. is not opening.
          please do the needful to solve our inconvinience
          fully cheating these bsnl broadband service, even though i havent used i got moret than limit, even unable to open bbservice portal id page usage details.
          being a largest communication provider doing this is a shame.
          This is to complain for the extremely poor customer service I am experiencing for the last 2 months days from BSNL.I want to change my internet password but I am unable to do so and when I am calling the customer service on 2787890 they gave me several other numbers to call and even after calling those numbers I am not getting any help but only several other numbers to call!
          All these above mention complain lodged to DE, commercial officer and PGM at Patliputra and R, block and my matter not resolved and I am without phone and internet since Jully 14.08
          Please resolve my bill and give order to start my phone as soon as posible
          For 2263350
          This is to complain for the extremely poor customer service I am experiencing for the last 10 days from BSNL.I want to change my internet password but I am unable to do so and when I am calling the customer service on 2787890 they gave me several other numbers to call and even after calling those numbers I am not getting any help but only several other numbers to call!
          i m not able to check my usage detail plz mail my usage detail...i cant open window o[censored]sage detail...
          sir im not able to check my usage of broadband and im not able to open my account.tell me how could i check my usage
          i forgot my user name and password .i need now plz mail me if there is any way to get my username and password
          im not getting the usage details in the address bbservices.bsnl.in and i want to change my homeplan from 500 and i want 350 homeplan from next month. please reply me as early as possible
          i cant open www.bbservices.bsnl.in window at all from the day we got the broad band.i cant see my usage what should i do?
          hello sir/madem

          This is harish ponnam.my land line no:[protected].my i forgot my portal number.can u send the portal no. to my mail id.my mail-id is [protected]@gmail.com.

          Here the problem which iam facing is every time we should connect the net more than ten times other wise it wont connect.and some times it shows error 961 or 981 lne is bzy like that iam facing problems
          Sorry but BSNL broadband usage detail page was give you problem if there are cookies enabled in your service. If you really want to get rid of this problem just Open FIREFOX-->on menu select TOOLS--->Options---->open Privacy Tab----->Show Cookies and click on clear all cookies option. Also choose 'I closed Firefox' on 'Keep Until' Tab. Thats done. You can visit my website at http://online-income.freehostia.com/
          i am accesing my usage so iwant to know my account
          not able to open the bbservice.bsnl.in .cant able to check usage details.
          Dear All,

          For getting the details of BSNL Broadband internet usage, login to the following working URL

          http://10.240.89.199/webLogin.jsp

          Type your user name & password given by BSNL.

          If you need any clarification contact BSNL Help desk on 12678.

          We are monitoring our daily usage using the above mentioned URL.
          not getting usage details
          in the address bbservices.bsnl.in Iam not getting my user details, even I cant open the window.
          not able ti view my usage details
          i am not getting my portal usage... this my phone number 26590164
          i am not getting usage details. on the site http://bbservice.bsnl.in/index.jsp
          i am getting error user name/password as invalid.
          my javascript and cookies r enabel
          please send me the usage details of the current(sep.) month till date
          Till 10 days ago I was getting the BroadBand usage detail
          in http://bbservice.bsnl.in/
          by inputting the Portal Id and Passwd
          But form today while logging in the same bbservice.bsnl.in
          it is going to http://bbservice.bsnl.in/wps/portal
          where it is asking for userid and passwd which was not there
          before
          plz send my usge of broadband ...b'coz i cant see my usage...
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          I am getting my user id/password as invalid although i have typed them correctly.my usage is not being displayed.
          usage details not displayed please mail to my user name and password my ph no [protected] mob [protected]
          my user name/password is told invalid although i have typed it correctly. I'm unable to see my usage.

          Bbservices.bsnl.in — Broadband user details

          I tried to open your website bbservices.bsnl.in to find out my broad band usage details several times but in vain. Inavailability of customer services is not appreciated from such a well renowned service provider like you. Please look into the matter urgently.
          i am getting my user name/password as invalid although i have typed it correctly.my usage is not being displayed
          from last 3 days my bsnl bb is not connected today it's connect
          but the problem is when i want 2 see my current/monthly usage on www.bbservice.bsnl.in is not opening login page it open http://bbservice.bsnl.in/wps/portal which is not having usage page so plz help me & my freinds & speed r 2 slow i check on culcuttaspeedtest it shows me 536kb of speed.
          is there any solution on excess biling?
          i'm getting excess bill in feb, march, may & june in june i get 1124 rs in my bsnl bill but when i research in bsnl main office i found my bill is only 192 rs.so i'm not compaining in consumer forum but if i complaining on c.f. can they refund me?
          my second q.is if we r pay bsnl & they r not providing good service
          what should we do for that ?my bsnl bb plan is 500c & from 3 days it disconnected. plz help us.
          i m not proper links...your services i snot good
          Full fledged cheating these BSNL guys, when I got my first bill it came as 13, 3000/- for the BSNL proposed 12GB upload/download, on enquiring it came down to only 300MB only and 500 monthly rental.

          this time, the bill comes up to 6000+ RS, now they say i downloaded 9GB of data which is not true.

          No control on issuing bill these guys, must be published in paper like times
          dear bsnl company am using the bsnl broad band from last4 months...my problum is i anable to check my details in the bbservice site.so plz give us a proper servies. one more thing is the company providing the more facelitys to some other plans only like a low tarif plans but you are the company not providing to 500c+ plan...like after using the 1.5gb not providing to shift to un limited plan.why dont u offer like wise...
          i m not geeting bsnl link plz send me the particular link details
          i am using broadband since 10 months ago and i was satisfied from the bill i got every month.
          all of a sudden it crosses the limit and it is unbelievable . on this i am unable to see my usage so that it is possible for me to keep a watch on my usage.
          Could you please help me out in getting my portal ID to know the usage details. my Phone no.[protected]
          i m unable to open my usage details . pls help
          From a dew days iam unable to check my broad band usage status.The site bbservice.bsnl.in, is opening bsnl portal and not bband portal.
          BSNL portal for Broadband Account Management. <www.bbservice.bsnl.in> is not opening.
          I changed my broadband plan to 500c. Pl. give me my new ID and password to view my usage details
          i am unable to open the page to view usage in BSNL broad band.now u have given me http://bbservice.bsnl.in/wps/portal., its not working.earlier through BSNL broad band, check usage, portal Id i use to open
          the page very easily.I am ur costemer since last 1year, in these
          days you have changed ur procedure for opening the page for
          viewing usage 3 times which has caused inconvience to many
          of your costemer. it is my request to you to stick to one procedure and not to change frequently.

          bb service — not getting usage details

          i m trying from last 4 to 5 days the website http://bbservice.bsnl.in, but this website opens bsnl portal instead of bsnl nii iib portal.so due to this i cannot understand my usage.so kindly help me for this problem
          From a dew days iam unable to check my broad band usage status.The site bbservice.bsnl.in, is opening bsnl portal and not bband portal.
          i am not getting the broadband usage even i am not getting the page
          Please try the following link to check your broadband usage http://bbservice.bsnl.in/wps/portal/!ut/p/kcxml/04_Sj9SPykssy0xPLMnMz0vM0Q_wyU9P... and enter ur id and password in the left column...
          Sir.
          Please Inform me to the Broad band usage details report view site is not open please the other way usage detail see
          i mnot recived my brodband useg
          Through which website i has to see broad band usage i am using WWW.data.in but it is not opening so how i has to see
          I CANNOT CHECK MY USAGE DETAILS. THE WINDOW IS NOT OPENING. SO PLEASE HELP ME OUT...
          iam not getting my usage details for the past 1 month.plz check it.it is very problametic for me
          i'm not getting what is the account number mandatory field it always displays select and usage details show no records found pleeeeeeeeeeeeeeezzzzzzzeeeeeeeee someone help me im in crises
          not getting usage details.plz check it
          I have not yet received my 14 digit portal ID and password from the exchange. Pl expidite
          Helpful
          Found this helpful?
          555 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            ankush jain
            from Chandigarh, Chandigarh
            Jul 2, 2008
            Resolved
            Report
            Copy
            Resolved

            i am a bsnl subscriber from last 2years but i am totally unsatisfied with this company because of the poor network. i never get any messages from this company about any new schemes from the purchase of my sim and the calls are also being disconnected everytime. when ever i try to call somebody it shows connection error. i request you to please concentrate on my problem as soon as possible.
            Aug 14, 2020
            Complaint marked as Resolved 
            plz help me about network...
            i am using bsnl last three years. but now days my connection is not working properly. it has many problem regarding the networks. here is many network problems in the all bsnl connection. no any officer suggest this problem. so plz you solve the problems. i shall be very thanful to you for this action..

            you will call me at this number [protected]
            ya same case .do u have any idea to lodge a complaint against it .. n nobody is responding from call center
            i am also a bsnl subscriber and facing network problem.most of the bsnl subscriber facing this problem. it will be better if bsnl looking seriously into the same.my mobile no is [protected]
            We are having 15 nos under group along with jodi card.
            For the past 6 months we are unable to continue our conversation on moble after 20/30 seconds as the net work becomes missing and caller is still waiting and unable to hear.
            The no of complaints given to toll free no 1500 evokes no response and this is the last attempt to respond and will switch over to other service providers soon.

            M.S.ENGINEERS
            [protected]
            My no. [protected]. I am totaly disatisfied about service.
            low range at Agar nangur, paithan, Aurangabad(mh)
            solve this problem please
            dear sir,

            i am using bsnl last three years. but now days my connection is not working properly. it has many problem regarding the networks. here is many network problems in the all bsnl connection. no any officer suggest this problem. so plz you solve the problems. i shall be very thanful to you for this action..
            and i am go to the exchane the officer work properly and that genrator not on when the light not there nobody take actoin here 2or4 days no network on every one month and when we have calling every day one problem the cennection error so pls i request u you have take action and sovel the problem

            tankyou
            Sir, I am a user of BSNL mobile since 3 years. My no. is [protected] and I reside in 153, Samta Colony, Raipur.But since few months I am receiving very poor network signal in my home. I am loosing business as I miss many important calls. Earlier the network was not so poor but now a days its worse. Even most of the calls made or received on Bsnl mobile is cross connected.
            Please solve my problem.
            Regards,
            Nikhil Jain.
            Hi
            I am living in Pune in Model Colony
            Until a few months back my BSNL mobile was working pretty OK,
            but from the past few months friends using other service providers [Airtel, Idea & Vodafone] are unable
            to reach me. Same problem when I try to call them. Worst is the calls gets connected & then they cant hear me. I'm billed for the call.
            But from same location if I try a BSNL number the call goes through.

            Is there some transaction going on between BSNL & other service providers have not paid-up & thats why BSNL is restricting access?

            If yes, BSNL is making a BIG mistake because if inter-portability does not come soon,
            I plan to change from my plan of 550 Rs a month to 99Rs plan for old incoming & buy a Reliance CDMA hand set & take a prepaid plan with per sec billing
            [billing has increased to 1000 Rs b'cos of dropped calls from average of 600 per month]
            My number is[protected]
            Helpful
            Found this helpful?
            10 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Srinivas Uppuluri
              from Pune, Maharashtra
              Jul 2, 2008
              Resolved
              Report
              Copy
              Resolved

              Hello,

              I have requested a shifting for phone line with the number 23655117 from Kavalbyrasandra, RT Nagar, Bangalore to Gururaj Layout, Marathahalli, Bangalore on 28th April 2008. Its as of now 02 July 2008 there is no clue on the status. I went to Indiranagar Exchange and gave a complaint to Babi Maran (Area Manager) 3 weeks back, he wrote the details on his dairy as if he is going to do some help to me... but there were no proceedings from his side. If the Area Manager of such a huge exchange (in Indiranagar) feels so responsible just think how can people trust these government services. I would feel all these government services should be privatized and throw such people like Babi Maran from such organizations.
              Only GOD knows when our country INDIA is again going to be in SAFE hands. Pray to GOD for our country friends.

              Regards,
              Srinivas
              Aug 14, 2020
              Complaint marked as Resolved 
              I strongly agree with you dear friends Srinivas, if praying can help to change our country INDIA I would be there in front of GOD 24/7/365. I think some miracle should happen for these government organizations.
              That was a nice posting Srinivas, changing INDIA govt is too far. But if the superior of Babi Maran at least feels himself responsible he should at least warn him and say not to repeat these type of mistakes. If his superior is also of the same type... as you said only GOD can help...

              Guys you demand your requirements from the GOVT AUTHORITIES, they are the public servants... Its you who are paying them from your taxes... Please feel responsible and demand your requirements from them.

              But please... please you guys be sure of what you do.

              :-( PITY
              too much noice in phone
              Today i spoke to babi's manager, he is alsio the same kind of guy !! let us see, resolution time given by him is almost 2 days . already 1 month i have been waiting for it .. paying my own money for this
              Helpful
              Found this helpful?
              4 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Samarjit Majumder
                from Mumbai, Maharashtra
                Jul 1, 2008
                Resolved
                Report
                Copy
                Resolved

                Sir,

                I am, Samarjit Majumder, residing in Kolkata. I have a BSNL Lifetime prepaid connection. I wanted to convert it into general prepaid due to heavy call charges in Lifetime connection. I called BSNL Customer Care to know all the details and needs of plan conversion. They informed that a simple sms will do the same immediately after sending it. So, i sent the sms on 21st May'08. Unfortunately till today(1st jul'08) my plan hs not been converted. I send 2 more similar sms on 22nd May'08. But all were of no use. I called customer care many times. Everytime they request me to wait for sometime but ultimately no result comes out. I raised a complain for this on 28th May'08. Customer care people told me that within 24 hour my problen will be solved. But that too passed 3 days and my connection is still not converted. Everytime i call customer care people, they tell me various problems like server down, network failure, request under process etc etc.
                Can you please help me out in this matter because I am unable to call anyone due to high call charge of lifetime connection.Please help me.

                rgds,
                Samarjit
                Aug 14, 2020
                Complaint marked as Resolved 

                life time prepaid — LOCAL CHARGES TOO HIGH

                MY PHONE NO. IS [protected] ( LIFE TIME PREPAID) . MY LOCAL CALL CHARGES ARE VERY HIGH i.e. Rs.3 PER MIN WHEN SPOKE TO CUSTOMER CARE EXECUTIVE HE INFORMED THAT IN MY PLAN 5 PAISE / SECOND, IT IS NOT ACCEPTABLE, 50 P. OR Rs.1 PER MIN. FOR LOCAL CALLS ARE OK. LIKE ANY OTHER NETWORK .

                PLEASE LOOK IN TO THE MATTER, WE ARE OLD CUSTOMERS AND NEW CUSTOMERS ARE ENJOYING 50 P / MIN.

                CHANGE OUR TARIFF TO THE PREVAILING THE LOCAL CHARGES IMMEDIEATLY AND DO THE NEEDFUL.

                CONFIRM BY SMS / CALL .

                HAPPY CHOWDARY ([protected])
                i am also facing same problem

                life time prepaid — ABOUT YOUR SERVICE

                DEAR SIR
                MY NO IS [protected]
                I AM FROM BHOPAL
                YOUR CUSTOMER CARE SERVICE IS VERY POOR.
                SPECIALLY INDORE(MADHYA PRADESH), THEIE CUSTOMER EXECUTIVE ARE NOT FRIENDLY.
                THEIR BEHAVE IS VERY POOR.
                MY COMPLAIN IS ABOUT ACTIVATION OF SIM IS NOT COMPLETED IN 36 HOUR.
                I REQUEST TO YOU PLZ MAINTAIN YOUR COMPANY REPUTATION AND CONSUMER SATISFACTION
                I WAIT YOUR RESPONSE ON MY ACTIVATION OF MY NUMBER.
                THANK YOU
                Plan Conversion from Lifetime to General Prepaid is not done.
                kindly do it for me
                mobile no. :[protected]
                plz help me
                dear bsnl officer,
                plsease conform to me that why are you close 50/-Rs Validity Voucher which use in lifetime prepaid sim . and replace to 221/-Rs. voucher .this voucher rate is very high. its a cheating to custmers . and please tale me that why are use bsnl lifetime sim. always bsnl for low price and best servise. so please please do any proper decision for me and other lifetime sim users.
                i kindly request to you please talk to me on [protected]
                this no. validity end in augest last. so please do action .


                Aditya

                BSNL — lifetime tariff

                my mobile no [protected] mai pahlay se life time tarrif tha , lekin BSNL nay apne aap hi khatam kar diya mushe dwara tarrief lena pada
                BSNL does not care customers. I had problem with my general connection. BSNL metering do not follow the normal clock. They always deduct at least 1P more on each call. Once they deducted Rs.30/-. I did not know what the reason was. I called up Customer Care but they could not tell me the reason. In one and half month I complained three times. Every time they gave me fresh complaint no. Finally I threatened them to switch over to other service provider. But, they did not bother. Finally, when balance amount became NIL. I applied for MNP. After that BSNL called me up and asked me for the reason. I told caller that they neither informed me the reason for deducting Rs.30/- nor refund the amount after three complaints. On hearing that caller asked me whether I will be with BSNL if the amount was returned. I replied that I have already spent Rs.19/- for MNP and do not want to remain with BSNL for NO CARE for customers.
                Helpful
                Found this helpful?
                8 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  reddy pardhiv
                  from Mumbai, Maharashtra
                  Jul 1, 2008
                  Report
                  Copy

                  My Complaint regarding Customer Service / Feed-back of BSNL on broadband connection problem has not been rectified inspite of my repeated reminders over phone. Expecting that this will be settled speedily.
                  i m trying to connect internet from last four days and there is a prolem in the network
                  From
                  Prabhakaran pillai Date:[protected]

                  Bindu Bhavan

                  Chelikuzhi P.O 691556



                  To

                  The General Manager

                  BSNL Kollam

                  Vellayittambalam

                  Kollam-691012



                  Sub: SURRENDER OF TELEPHOINE AND BROADBAND CONNECTION TELEPHONE NO;[protected].





                  Sir,


                  My Telephone and Broadband connections were faulty from 25.06.09 and complained to the Exchange authorities and

                  Telephone fault booking system on 26.06.09.Since no action has been taken by the Pattazhi Telephone authorities I contacted them

                  They replied that the TM is on leave and nothing can be done till he arrives. Then I contacted your office and Office staff informed that I may Contact Phone No.[protected], then I contacted them many times and they informed me that they are unable to get the fault rectified by the pattazhi exchange authorities. They advised me to contact Phone No.2799990 for further action. Then I contacted the authorities at Telephone 2799990 and I was told that my Telephone and Broadband connection will be made serviceable immediately. Finally on 3rd July JTO came to my house and the telephone line was made serviceable. The JTO told me to bring the modem for checking at the Exchange and it will take some days to get the Broadband modem repaired. I should not make any phone call to my superiors as it will not help you. On 6th of July I took the modem to Exchange at 10.15 AM and the JTO made me wait there till 12.15 PM and gave me a modem. I took the modem and connected to my computer and found it is not working. Then I informed the JTO that the modem is not working. He told me to bring the modem to the exchange. On the next day I took the modem to the exchange. He gave me the same modem and told it is working properly and fault is in telephone line .After connecting to my computer I found that modem is not working and telephone line is working properly. I informed the JTO the same. He then came to my house and took the modem with him. On 09.07.09 I have given a written complaint to the JTO that Telephone and Broadband connection remains unserviceable for longer period and this type of service provided by BSNL is not suitable for me (copy of the letter attached). It is very unhealthy for the government department, that the staff of the organization not having team spirit and cooperation. Staffs are blaming each other, instead of solving the problems of customer. You may also kindly refer may letters dated 14.09.07 and 23.11.07.



                  I therefore, kindly request you to disconnect the above service, if your department cannot provide uninterrupted Broadband service. If you are not able to provide satisfactory service for my connections, you are requested to arrange payment of my deposit and other charges levied on me for installation of the broadband because I have availed the service for few days only.



                  Thanking you



                  With regards



                  K Prabhakaran pillai
                  15/08/2009

                  Dear Sir,

                  I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
                  The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

                  I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

                  I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

                  On the modem the following lights will be on:
                  1.Power 2.Status 3.ADSL 4.Wireless 5.USB (this light stops blinking whenever connectivity fails)

                  I request you to take up the matter with appropriate authorities and solve the problem.

                  My landline number is 080.26604464

                  My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

                  Regards,

                  G K SADASHIVA
                  15/08/2009

                  Dear Sir,

                  I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
                  The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

                  I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

                  I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

                  I request you to take up the matter with appropriate authorities and solve the problem.

                  My landline number is 080.26604464

                  My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

                  Regards,

                  G K SADASHIVA
                  15/08/2009

                  Dear Sir,

                  I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
                  The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

                  I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

                  I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

                  I request you to take up the matter with appropriate authorities and solve the problem.

                  My landline number is 080.26604464

                  My mobile no: [protected] (Morning 6 to 9.00 and Evening after 7.00pm)

                  Regards,

                  G K SADASHIVA
                  Mera Bharat Mahan's get rid of those unqualified schedules and get some good brains! Telephone and Internet will work. Curse on BHARATAM as long as these fellows are in government service
                  15/08/2009

                  Dear Sir,

                  I have BSNL Broadband internet connection (with phone line). I have Huawei Quidway WA1003A Modem.
                  The problem is whenever I tried to connect to the internet the connection will be on 5 min. or so, then the connection stops. Refreshing does not help. Sometimes I switch off the Modem and switch on. Sometimes I get the connection. But again the problem persists. Thus, if I want to listen to a song online, it will take an HOUR or so.

                  I complained to BSNL, Banglore. They responded and the connectivity was OK then. But again after 2 days the same problem continues.

                  I do not know whether the same type of problem is faced by other BSNL Broadbank users and what is the real problem. Whether it is line fault or failure at BSNL server.

                  I request you to take up the matter with appropriate authorities and solve the problem.

                  My landline number is[protected]
                  sir,
                  I am not getting Broadband internet properly. i cant also view my usage because of bsnl portal is not working.my phone number [protected].
                  regards.
                  shajimathew
                  Dear sir,
                  Im Ajikumar working in saudi arabia.My telephone and broadband connection is not working form last 6 weeks at my house.my no#[protected] at sooranad exchange area.Several time i complaint to 198, officer in duty no#[protected], junior telecom officer (mobile no sooranad exchange), and also complaint to The area manager at karunagappally.but not any respond from your side.So kaindly take necessary action as soon as possible.

                  thanking you,
                  Ajikumar
                  11/06/2010
                  [protected]@yahoo.com
                  (pls reply me)
                  dear sir,
                  I'm nagendra staying in bangalore.i am trying to use a modem, which i previously used in andhra, when i am trying to use the modem it is not getting connected. when i try to install the software, an error message like "WFDE+utility programs+workflow harnessexe has stopped working" window has come and it is asking me to debug what should i do now... when i asked the bsnl people here they told me to get a new modem..can u please suggest me what i can do to get my modem work..
                  thanking you,
                  Nagendra
                  14/10/2010
                  [protected]@gmail.com
                  From,
                  Sarasamma.N
                  Karunalayam
                  Edakkad - P .O
                  Tel:[protected]
                  To,
                  General manager
                  BSNL Bhavan Vellayittambalam
                  Kollam - 691012
                  Respected Sir,
                  Sub: - Request for Broadband Modem
                  Clarification - Reg.
                  Ref: - 1) account No : [protected]
                  2) Our Application for Broadband 30 – 07 – 2011
                  We have applied a Broadband Connection in our Telephone (With No: 0476 – 2821795). The applied plan is Rural USO Combo 250, as per the plan the modem should be provided by BSNL free of Cost. But I came to know that now modem is not available in BSNL.
                  So you may please do the needful for the free supply of the Modem. Revert to us if you need any for their clarification on the above. Awaiting a favorable reply from your end.

                  Thanking You,

                  Yours Faithfully
                  Sd/-
                  Sarasamma.N
                  Helpful
                  Found this helpful?
                  11 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    love gupta
                    from Jammu, Jammu and Kashmir
                    Jul 1, 2008
                    Resolved
                    Report
                    Copy
                    Resolved

                    very bad company i think.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    DEAR SIR,
                    I am santimoy gorai[protected] we have bsnl broadband connection now in this time
                    we suffaring lots of problem about bsnl net running slowly, we are complained many time
                    to our nearest bsnl office, but they are no action about that.

                    so plz do needful about that.
                    Dear Sir,
                    I have BSNL Broadband connection.(750 unlimited plan). I got connection on January 26th.
                    In March 10th I got a bill two month bill.
                    1. 1703
                    2. 728
                    But, i used one month only.
                    What is the solution.
                    Thanks.
                    SIr i have been making complaints since the month of Feb that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. Apart of that i was told to call some private macanique to solve the problem..
                    Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
                    What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!!
                    the broadband connetion for which i'm writing is on tel.no. 2711889
                    Sir 2 days before also i have registered a complaint that since last week of Feb., 09 my broad band connection on phone no .2711889 is not working, i have talked many many times to 1957 and also to local office regarding this comnplain. but no action has been taken yet.
                    People sitting in office use to given us suggestion to repair it ourselves, whereas nobody from dptt. has been send to sortout the problem..!!
                    now the thing is if da connection is not working for whole month (as you can see in your account) why should i pay the rent of BB.
                    Plz suggest me what to do from my side... shall i go to consumer court for this matter or you will suggest me something...!!
                    I request you to repair/sortout the problem of BB and charge my rent for the days my BB coneection worked for in a month.
                    hellow sir... i want some information... That how can i cheak that how much i surfing n download... from this month... i have 500+c sceem... so how can i refer it's statement...
                    gunnerlly refer your this site..10.240.43.216 but i can't understand the statement...
                    i have 250 broadband connection but it;s bill come 1178 in march 2009 now i want it cut
                    my connection is not working properly...some times the link disappears...which is creating hindrances in my work
                    sir,
                    Till now i have received good services from BSNL but since last month i am unable to see my usage on www.dataone.in because of which i am unable to judge my limit and last month it exceeds and i had to pay for that extra limit.
                    so please give me the solution .
                    my connection is not working properly...some times the link disappears...which is creating hindrances in my work.i have 500 plan.we are complained many time to our nearest bsnl office, but they are no action about that.
                    y time.so plz tell me solution.i am from lehragaga from sangrur district(punjab)
                    Unsatisfactory BSNL broadband signal. While doing some work with internet, the signal goes off.
                    and there are repeatations of such incidents
                    sir i will conform my plan of bsnl broadband because i am changing my plan
                    SIr i have been making complaints since the month of may that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. Apart of that i was told to call some private macanique to solve the problem..
                    Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
                    What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!! it is showing 979 error with window vista.
                    the broadband connetion for which i'm writing is on tel.no. 230356 (pinjore )
                    Sir
                    I am Martin Marthw, I gave an application for BSNL broadband Connection on 4th July 2009.still now I didn’t get the connection, if I go through any private connection it will get with in one hour, but I paid Rs/500 for that .what I will do?
                    Please make it fast, Second time I am giving this complaint


                    My consumer No:52017665
                    Obc No:45023262

                    Thanks
                    Martin Mathew
                    MY IP ADD : 192.168.1.2
                    PACK : 750PLIUS UNLIMIT
                    FAULT : DATA CONTINOUSLY NOT FLOW, SO MOST OF TIMES PAGE ERROR DISPLAYED . SO MANY TIMES REFRESH THEN PAGE LOADS SLOWLY
                    bsnl is not sucess to broadband feilds bsnl customer paid very high rent & broad band service is very very cheap and third class so bsnl close all broadband connection .
                    SIr i have been making complaints since the month of may that my broad band connection is not working. many time i have talked to you executives and engg. but no satisfactory reply was given to me. ..
                    Sir, i have a complaint that if we customers pay rent for whole month, than our connection should be properly work for whole month as well. At every call to your call center i request them to send some engg. to solve the problem but i didn't gt any engg. just a call from your side is thr and they ask some question regarding connection and tell me to wait until some one come to repair it...
                    What shall i do... shall i deduct the internet rent for the time it doesn't work... coz even you can see the usage how ong it has not been working...!! it is showing 678 error with window xp
                    the broadband connetion for which i'm writing is on tel.no. [protected]
                    i currently have bsnl 750 + unlimited plan at my home.according to the plan i should get 256 kbps speed but getting just 28kbps speed
                    Its really worst in connection. Always there will be fluctuation. It will not connect easily, even though its connected there will be fluctuation. Please repair these problems for my broadband connection.
                    BROADBAND IS NOT WORKING SINCE A WEEK. PLEASE LOOK INTO IT AT THE EARLIEST...MY CONTACT NUMBER...[protected]
                    I have home 500 plan since 4 months now. For the last 2-3 months, the link has been very bad. Broadband allways-on connection has become allway-off !! Every other day, the link is down for 1/2 to 2 hours, and sometimes whole day. I have a telephone fault and it seems nobody at BSNL seem to care about complaints lodged 198 number.
                    Broadband connection not working previous 3 week please check broadband connection
                    connection Details
                    Gyanendra kumar singh
                    mobile No - [protected]
                    phone no[protected]
                    Yadav clinic Gali no -2, Naya Bans, sector- 15, noida, uttar paradesh
                    dear sir/mam,
                    i am ankur jain from anti corruption departmant.my ph.no.is [protected].this connection is name of ankur jain.my address is below:-
                    ankur jain s/o sh.pramod kumar jain
                    bus stand, gangoh road
                    nanauta[saharanpur].
                    my postpaid bill is paid up to july 2010.and i have not recieve the bill of july 2010.i have get it from taar ghar saharanpur.after the 2 days of last date of the bill.the billing officer took from me extra charges due to late bill.i ask him that what is the my fault i[censored] donot send me the bill by post.the officer says that submit this case to consumer coart.and now my problem is given below:-
                    my outgoing calls is barred before 2 days.either i have paid all of the bills.plz.solve this problem.and give some good suugision to the officer of taar ghar.my contact no.is-[protected]/[protected]
                    I am having problem with Broadband from the beginning of year 2010. After 5 to 10 minutes the Broadband link disappears. Every month i have to call 5-6 times to register a complaint n still broadband works just for 2-3 days properly.

                    BSNL really SUCKS.. x(
                    NAME:ASIS BANDYOPADHYAY
                    MY IP ADD : 192.168.1.2
                    PACK : 500 COMBO
                    FAULT : DATA CONTINOUSLY NOT FLOW, SO MOST OF TIMES PAGE ERROR DISPLAYED . SO MANY TIMES REFRESH THEN PAGE LOADS SLOWLY
                    my phone no is[protected]
                    i have complained so many times. but there is no impact on my bsnl exchange. my phone is every time disturbed and loud noise. there is every time disturbance and loud noise in my telephone line. i use bsnl broadband also so my internet connection speed is very slow and link off due to this fault in my line. i m suffering from this problem from 2 months. my connection provide from salam DP which is located in 56 set kumhar toli p.o dorand ranchi jharkhand . plz help me and suggest the bsnl exchange to solve my problem as soon as possible.

                    Thanks. -md. tarique saghir
                    Helpful
                    Found this helpful?
                    25 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prakash M Hegde
                      Jul 1, 2008
                      Resolved
                      Report
                      Copy
                      Resolved

                      I could not make any outgoing calls from my mobile No [protected] from Gurgaon, haryana i.e. in Dolhin network from 18/06/2008. My sim is BSNL Maharashtra. I have made complaint to the custemor service centre but no use. My registered complaint docet Nos are 2426195 and 2438308. Incomming as well as SMS fecility is available. Connection is of postpaid and balance available is Rs 2714/- and validity up to 4th Sept 2008.
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      dolphin — outgoing calls not operative

                      my mobile phone no [protected] is not being allowed outgoing call facility since monday 16.2.2009 despite the fact that bill was cleared by me. pl. look into and allow outgoing calls immediately and oblige.
                      I could not make any outgoing calls from my mobile No [protected] from mahabaleshwar (pratapgad) i.e. in cell one network from 24/12/2011. My sim is BSNL Maharashtra. Incomming & outgoing as well as SMS fecility is not available. Connection is of prepaid and balance available is Rs- 200/- and validity up to life time my email id is [protected]@gmail.com...pls do it needful
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Soumen Malick
                        from Mumbai, Maharashtra
                        Jun 30, 2008
                        Resolved
                        Report
                        Copy
                        Resolved

                        Sir,
                        I have recharged a msg card of Rs.24 which covers 200 local sms free to any local mobile in West Bengal circle.But from starting it cut down Rs.1 for any RELIANCE network number and some BSNL mobile number from main balance.I have already complaind about this matter two times 1-12th june 2-18th june 2008 but till now no feedback I have received.
                        Complain no.[protected]
                        Complain no.[protected]
                        So what I do now.
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        I had tried to top up my mobile using online recharge for denomination of Rs.110 through bsnl online recharge service through transaction ID-TXT[protected], and i transfer the amount through ICICI bank service, every thing goes fine.at last there was an error in the page after entering the Grid value.when i check the ICICI bank account Rs.100 was debited where as the Top up has had not happened.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sainath
                          from Hyderabad, Telangana
                          Jun 30, 2008
                          Resolved
                          Report
                          Copy
                          Resolved

                          IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          I had several times complained to No[protected] . I have spoken several times. No action taken. Yethadka tower when it was opened I was getting full coverage. but now when more and more private towers are commissioned there is no coverage. Sometimes not all getting the coverage. After around 6.30 pm to 10.30 pm daily out going calls are not going. This was reported several times. No action taken. Now not at all getting coverage several times at Gosada near temple ( temples temples south west corner about 400 mts away. Range is fluctuating from high to low always. noe it has become very serious. I doubt the interferance of Private Towers. Please take action
                          mazha mo. no:: [protected] Aahe. 2 varsh me he sim card vaprat Aahe hya Agothar mala kadhihi mala networkcha problam Aala nahi parantu aata ha problam khup yeto... jast karun parvati paytha Aani shstriroad, Dandekar pul ya thikani reng cha problam yeto... please mazhi hi complet lavkar soall karavi



                          Regards,

                          Shivshankar Dombe...
                          Hi

                          This is Bhaskar, iam a prepaid cellone user and now iam staying at srinivasapuram, ramanthapur, hyderabd. There is a cellone network problem, i have give compliants against this problem but customer care supporters not taken any action. Please raise the complaints against this problem and take deciplanary action on customer care supporters.

                          Regards,
                          Bhaskar
                          [protected].
                          IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME.
                          I am a regular user of BSNL Land line (No.[protected] since 1989. We have Broad Band Connection in this line. There is no any bill remains pending. I used to deposit the Net Amount payable of the bill which is approx (Rs. 1200 to Rs. 1400) were paid within due date. In May, 08 I received a bill for Rs. 22884/- (Rs. Twenty Two Thousand Eight hundred Eighty four). I was very surprised to see it. This bill contains the Broad Band Charges from sept, 06 that have already been paid. I have each paid bill. How can they raise this type of bills. They have send me the legal notice. But I am not in position to pay the bogus bill. They are not honestly behave with me. I want they should apologies me & reverse this bill as earliest. Otherwise I will have to shift to another Network.

                          Mahesh Kr. Agarwal
                          i am from andhra pradesh, now a days in order to improve the sales, probably, bsnl has come up with variety of plans. but there is no improvement in connectivity. the phone automatically disconnects generating loss of monies. is this a type of business or where do we really want to go for a complaint. is it a consumer court or the trai or the customer care which always says that our call is important and keeps us in wait and terminates the call automatically. This actually is not happening with any other network like vodaphone, airtel or reliance. is it that the BSNL really wants its customers to shift from bsnl to other networks.

                          We are supposed to get good service for what we are paying. this should happen
                          i got my post paid to pre paid connection 2 days ago but till now there is no out going and incomig facilities despite my several complaints to local and regional bsnl offices i think the bsnl takes every thing granted from its customers, we are paying money no free offer by them this makes me to think to switch to some other network
                          IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME.
                          IM NOT ABLE TO MAKE AND RECEIVE ANY CALLS . IT IS HAPPENEING ALMOST EVERY ALTERNATE DAY. I ALSO LOGGED A COMPLAINT, BUT IT CLEARED TEMPORARILY. IT IS REALY TROUBLESOME AND DIFFICULT FOR ME TO HANDLE SUCH KIND OF NETWORK. I REUEST YOU TO PLEASE RECTIFY THE PROBLEM AS SOON AS POSSIBLE. MY MOBILE IS VERY IMPORTANT FOR ME. My Mobile No. [protected].
                          I m not able to make/receive calls when i m at home. I observed that as soon as i go out the network is fine. Please resolve the problem I m not able to use my cell phone at home

                          Padma
                          Sri Krishna nagar,
                          Yousufgua
                          Andhra Pradesh
                          Helpful
                          Found this helpful?
                          10 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sanjay barde
                            from Udagamandalam, Tamil Nadu
                            Jun 30, 2008
                            Resolved
                            Report
                            Copy
                            Resolved

                            I am having the bsnl new anant connection. As bsnl recently introduced one new plan for cell user i.e. saral anant. I would like to know, how to change from existing new anant to saral anant?
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              manohar
                              Jun 30, 2008
                              Resolved
                              Report
                              Copy
                              Resolved

                              Hi,
                              i am using BSNL Broadband startup plan 250, for may2008 i have got too much bill that is Rs4000/- By this month(june 2008) i have observed in the data usage records, one day i have used my internet up to midnight 12.30, later i shutdown my computer. Next day i saw the usage record. It is showing as I stopped internet by12.30a.m and again started by 12.32am and used up to 2.00am. and also it is showing as I have used nearly 200mb in this time. Same thing is happened many times. I thought somebody is misusing my connection without my knowledge. So to avoid this I have changed my login password. After changing password my account had been not opening. I made a call to BSNL executive and informed this problem. I got a reply as we can’t change password without their knowledge. They should have to know my password details to re-activate my account. If this is the case how can we protect my internet against this kind of excess consumption?
                              After receiving Rs4000/- bill I have gone to BSNL office. There I felt very bad with the response of BSNL employee. They talked to me very rashly. On 23rd April 2008 I have submitted application for changing my plan to Unlimited Home plan at BSNL office. But simply they are saying as they have not received any applications from me. And also they were saying it might be missed because of staff change in the office. Even if staff changed also how can they through out my application? Because of BSNL staff negligence for the June month also I have to pay huge amount.
                              BSNL is charging more and providing very poor quality net service. Many times net has been disconnecting. And it was not worked completely for some days.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              I Agree completely... I gave letter to change my plan to Unlimited ... but they have not updated it... and this months bill has come to Rs.13000 ... my average bill is Rs. 800 to Rs. 1000... How can they do this... Very Bad... I'm not going to pay... Let them disconnect...
                              my broadband chargesisvery high
                              My bsnl broadbnd is not working from last 6 days, when i called in the exchange they said all broadband in our city is not working, so they will fix that soon, i waited for 2 days n went to telephone exchange, THe SDO said to me you you need to write a complain, i wrote that n give it to them, .now its been a 3 days after complain but no one came to me to fix my problem .. is there anyone who can help me out i would really appreciate his/her help..
                              and if some can give me the number of any head department who can help me in this situation
                              thnx


                              Regards
                              Preet .
                              Helpful
                              Found this helpful?
                              3 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Srikrishna Chakravarthi
                                from Bengaluru, Karnataka
                                Jun 30, 2008
                                Resolved
                                Report
                                Copy
                                Resolved

                                Dear Sir
                                We are really frustrated following with BSNL for the new landline and Broadband connection, their advertisement claim so many things but in reality nothing happens

                                I stay in Bangalore, On Nagarabhavi Main road, Saraswathi Nagar, Vijayanagar, Bangalore 560040

                                I applied for a new Landline telephone and Broadband connection in the month of Dec2007 on line in their website, it was a combo offer. After a week i contacted them, they told me that they got all the details and Work order is already raised and a connection will be provided within a week...i was following with them many times and even after 2 months they did not provide me the new connection, finally they have written me saying that they cannot provide the same due to non availability of the new pair of cable( as the port is full) for expanding they are not getting permission from BBMP for digging the road. i contacted them last week same answer and they are estimatiing one more year for providing the same...this is the MONOPOLY BSNL is having
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                me too facing the same type of problem.last two weeks there is no link for the internet and my complaining for that on daily basis but always get a new contact no where i can complaint.i daily dial 10 different contact no to launch my complaint and till not not able to register that.
                                this is really frustrating and pathetic.
                                pls help
                                Dear Sir/ Madam,
                                I have a combo connection of Landline & broadband router from BSNL Indore. I took this service seven months back. The nature of my query is at the time of Installation i asked the engineer to provide me with User ID & Password to secure my WLAN but on the contrary of the answer I expected he has given me a condition that I need to pay Rs.700/-for getting the line secured. I just want to know whether is this a regulation of BSNL. I have taken a plan where i get unlimited downloads all the time 24/7.
                                Isn't it wrong on everybody sake when we hear every now and then about emails from unknown persons giving threat to people including goverment establishments. There is a possibilty is this case that my privacy has been compromised. I even purchased the router from BSNL people only. Do suggest me for the necessary step to sort out the matter at earliest.

                                Thank You
                                Saikat Sinha
                                Landline No.[protected]
                                SnehNagar
                                Indore-452001
                                BSNL, Broad Band, Indore

                                Trying to resolve my problem(since last 6 months )of frequent dis-connection of Broad Band .But nothing fruit ful has been done so for.

                                Tel.#[protected]
                                i have got broadband connection on my telephone number 2491604 at 312 sewa sardar nagar indore (mp)
                                everyday i have to click connect on my network connections and after 30 to 40minutes are wasted in getting connection to broadband please try to rectify my problem

                                sanjay mehta
                                sir
                                I hav a shop rabaj computers, inter net cafe my name is sirajudeen, 122, edakadmban house, 679339(pin) tell no:[protected] broadband conaction plan is 3300 my problam is this month i didint land phon but my bill is 3923 what is this i want details
                                wat is this i am not able to check my account
                                Helpful
                                Found this helpful?
                                7 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  CHURAMANI CHETTRI
                                  from Siliguri, West Bengal
                                  Jun 29, 2008
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  SIR,
                                  WHILE HAVING BSNL LANDLINE CONNECTION WITH BROADBAND FACILITIES, THE COMPANY SAYS YOU HAVE TO PAY RS.250/-FOR BROADBAND ALONGWITH LANDLINE RENT AND USAGE CHARGE.BUT IRONICALLY, WHILE RECEIVING BILL I WAS SURPRISED TO SEE RS.166.67/-AS ARDR INSTALMENT CHARGE BESIDE OTHER CHARGE AND RENT.I WENT TO GANGTOK BSNL OFFICE BUT COULDNOT GET CLEAR ANSWER.I EVEN SENT EMAIL TO CONCERN OFFFICER BUT NO REPLY.PLEASE LET ME BE CLEAR REGARDING THIS ARDR INSTALMENT.AND WHY BSNL DOESNOT MENTION ABOUT IT?THEY ARE MAKING CUSTOMER FOOLISH AND CHARGING HIDDEN COST.
                                  CHURAMANI CHETTRI,
                                  GANGTOK, SIKKIM.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  SIR,
                                  WHILE HAVING BSNL LANDLINE CONNECTION WITH BROADBAND FACILITIES, THE COMPANY SAYS YOU HAVE TO PAY RS.750/-FOR BROADBAND ALONGWITH LANDLINE RENT AND USAGE CHARGE.BUT IRONICALLY, WHILE RECEIVING BILL I WAS SURPRISED TO SEE RS.83.33/-AS ARDR INSTALMENT CHARGE BESIDE OTHER CHARGE AND RENT.I WENT TO GANGTOK BSNL OFFICE BUT COULDNOT GET CLEAR ANSWER.I EVEN SENT EMAIL TO CONCERN OFFFICER BUT NO REPLY.PLEASE LET ME BE CLEAR REGARDING THIS ARDR INSTALMENT.AND WHY BSNL DOESNOT MENTION ABOUT IT?THEY ARE MAKING CUSTOMER FOOLISH AND CHARGING HIDDEN COST.
                                  SIR,
                                  WHILE HAVING BSNL LANDLINE CONNECTION WITH BROADBAND FACILITIES, THE COMPANY SAYS YOU HAVE TO PAY RS.750/-FOR BROADBAND ALONGWITH LANDLINE RENT AND USAGE CHARGE.BUT IRONICALLY, WHILE RECEIVING BILL I WAS SURPRISED TO SEE RS.166.67/-AS ARDR INSTALMENT CHARGE BESIDE OTHER CHARGE AND RENT.I WENT TO GANGTOK BSNL OFFICE BUT COULDNOT GET CLEAR ANSWER.PLEASE LET ME BE CLEAR REGARDING THIS ARDR INSTALMENT.AND WHY BSNL DOESNOT MENTION ABOUT IT?THEY ARE MAKING CUSTOMER FOOLISH AND CHARGING HIDDEN COST.

                                  Post your Comment
                                  i have a broadband connection since last 3 months. in every bill i get charged with 100 rs ARDR charges.
                                  I am not satisfied with these bills. kindly explain ardr
                                  stronglly against these cgarges
                                  sir my mobile no [protected] active in gangtok used by my wife i send sms fm south africa by free sms service via internet sms not landing in my mobile no [protected] please trace out why not landing sms in my mobile thankyou
                                  I have broadband Home 500COf Rs.1981.My No BTP 266235 I have a connection since last 6 months. In every bill I get charged with Rs.166.67 in ARDR instalment. I am not satisfied with these bills. Kindly see my case. Consumer No 2635544. 1. Bill NO[protected]. Bill No[protected]. Bill No 94751528 With Thanks.
                                  BSNL authority should clarify "ARDR Installment" charge.
                                  Helpful
                                  Found this helpful?
                                  7 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sweta Prasad
                                    from Patna, Bihar
                                    Jun 29, 2008
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I have broadband connection of BSNL.My telephone number is [protected]. My problem is that without using the broadband connection much, I was sent abnormal amount of bills in two cnsecutive months by the BSNL office, Samastipur, Bihar. I was shocked to see that. So I decided to change the password of my userID keeping in mind any possibility of leakage of password. But when I tried to login using my old password, I got the message that it is the incorrect username/password. I tried again and again but failed. Before this I also tried to lock my phone dynamically but I failed to do so that also by the suggested procedure. When I contacted the local BSNL office, I did not get satisfactory results. My userID is sweta_prasad and my password is "password" as per record issued by the local BSNL Office.
                                    My registered email ID is [protected]@yahoo.co.in.
                                    I, therefore request you to kindly pay attention regarding my problems as soon as possible as I have already suffered a lot. I will be very thankful to you for this.

                                    Address for correspondance:
                                    Sweta Prasad,
                                    C/o: R.P. Shrivastava,
                                    west of T.Academy, Kashipur,
                                    Samastipur-848101, Bihar.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    we have bsnl telephone which is connected to broad band

                                    - FIrst of all i would like to say, when we gave password for bsnl telephone, broadband connection was not their. now we have broad connection on bsnl telephone. Now i have to change the password but i am not able to change the password.

                                    - Is there any diferent procedure for changing password on BSNL telephone when it is connected to broadband. If so please intimate me procedure or steps to be done for changing password on my email ID s.[protected]@gomassystems.com

                                    Please help me out to solve the problem.

                                    Awaiting for your early reply.

                                    regards
                                    sumitha
                                    [protected]
                                    user name and password mismatch Error 691;
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Amandeep Singh
                                      from Mumbai, Maharashtra
                                      Jun 29, 2008
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      My landine no.[protected] &[protected] is DeaD from manY dayz...

                                      i registered complaint on 168...but no response is YET there ...

                                      so PLZ...response us as soon as possible...
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      i have a landline no...[protected]...dead...from last 18 days...tried 198 several times...it hang up and finishes wid giving docket number..last docket no is..u4923...then i tried to talk to sdo..on no..2451546..and 2451511..several times..he is never there in office...and do not pick..this..number 2052215(mr.chaturvedi).. ...when i talked 1500..and asked..when it will be all right..then they say...bsnl me call karne ke liye dhanyavad.. now please, , tell what to do...
                                      it is a national service...but customer care is extremly annoying...perhaps they are government servent.. so there is no fear of bosses..or inquiries...and.. sometimes theyv are not trained enough about the solutions..

                                      shriram sharma
                                      Respected Sir,

                                      My phone no. is[protected]. It is dead for 10 days. i had complained in BSNL office, but i have not got response yet. whenever i go in BSNL office, they tell me that the problem will be solved . whatever the problem but it is not solved yet. I request you to solve my problem as early as possible.

                                      Rishabh Shah
                                      Dear Sir,

                                      Our Landline No.[protected] is not working and it is dead. Please rectify the same immedaitely as all our company works are getting affected.

                                      Regards

                                      Sandhya
                                      Secretary
                                      Kirby Building Systems India Ltd.,
                                      New No.2, Old No.25, Cenotaph Road,
                                      2nd Lane, Alwarpet,
                                      Chennai 600 018
                                      dear sir,
                                      My landline o[protected] is dead from last 4 days.already complaint was given to local bsnl office.but me not got any responses yet from there..so please take an some action sir.our kindly request u to solve our problem as early as possible...
                                      land line dead for more than 6 months, since the coplaint has been registered no action so far taken
                                      Helpful
                                      Found this helpful?
                                      5 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Asisbaran Bandyopadhyay
                                        from Darwha, Maharashtra
                                        Jun 29, 2008
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I lodge a complain to bsnl on 29.05.08 about my lower broadband speed.On 03.06.08 at 01.44 pm they replied the following---- <[protected]@mailcal.bsnl.co.in> wrote:

                                        From: BSNL-Calcutta Telephones, Dataone Team <[protected]@mailcal.bsnl.co.in>
                                        Subject: Reply to your queryid QBBENW44503 dated 29/05/2008
                                        To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
                                        Date: Tuesday, 3 June, 2008, 1:44 PM

                                        Calcutta Telephones


                                        Dear Asisbaran Bandyopadhyay

                                        Your query : My average download speed is found only 24kbps instead of 2 Mbps.I have lodged written complaint in local bsnl office and talk to everybody except honourable minister in charge over telephone to solve the problem, but nothing is done at bsnl end..
                                        Answer to your query : your complaint number 03326373 is not correct. please complain again with correct number.

                                        With best wishes,

                                        Datone Team
                                        Calcutta Telephones

                                        Again on the same date ie03.06.08 at 01.45 pm they replied the following- Reply to your queryid QBBENW44506 dated 29/05/2008
                                        Tuesday, 3 June, 2008 1:45 PM
                                        From:
                                        "BSNL-Calcutta Telephones, Dataone Team" <[protected]@mailcal.bsnl.co.in>
                                        View contact details
                                        To:
                                        "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
                                        Calcutta Telephones


                                        Dear Asisbaran Bandyopadhyay

                                        Your query : To day at 5-37 pm my broadband speed is found 7.80 kbpsinstead of2Mbps.Though several complaints have been lodged in last one month but no action has been taken by BSNL, which is not desirable.I am requesting again to solve my problem..
                                        Answer to your query : Your complaint is docketed.Docket No:- Q9176 and forwarded it proper section. We take care of your complain. If any problem contact us via [protected] or dial ****2198 or 198. ****(four digit exchange code i.e first four digit of your no)

                                        With best wishes,

                                        Datone Team
                                        Calcutta Telephones
                                        It appears that the fact of complain lodged on 29.05.08 was denied on03.06.08at01.44pm and accepted onthe same day at 01.45pm.My question is as 29.05.08 was earlier date than03.06.08 at01.44 pm, then for which purpose they send the said e.mail that the complain was not properly lodged?
                                        I think that it is an example for their non efficiency in every sphere and non caring attitude to the customer.
                                        [protected]@yahoo.co.in
                                        Aug 14, 2020
                                        Complaint marked as Resolved 

                                        BSNL Landline — BSNL landline is dead for last 5 months!

                                        dear sir/medam

                                        i m working in infinium india ltd. ahmedabad,
                                        my phone no. is 26928639
                                        it is dead since 2week.
                                        so pls sir try to solve problem.
                                        my mob no. is [protected].
                                        i have already registered my complin on computerised complain.
                                        yet it did no get ok
                                        so pls do as soon as possible.
                                        regards
                                        chirag patel
                                        infinium india ltd., ahmedabad
                                        My phone is dead since last 5 days. My phone NO. is[protected] Hyderabad
                                        my phone number is[protected] &[protected] has dead last 2-3 months.I have complaint so many times but i haven't get any response from you.This number is important for all other people because its a nursing home number.So I request you to repair the line as soon as possible.
                                        Sir,
                                        I am at uluberia, Howrah-711316, I want a new connection with broadband.I had gone at ulberia office 5 times, they unable to give me that cnnection
                                        our company has dataone connection in 22810461 phone number

                                        dataone speed always goes ups & down

                                        we really face serious problem.

                                        Even we have made complain though phone & internet but nothing done from their end.

                                        Please do your needful at your soonest.
                                        My phone no. 24021630. The set has become faulty and inspite of repeated complaints the same is not rectified. Where should I go.
                                        Please advice.
                                        Who is In-Charge of my telephone exchange. I shall be grateful to have his name and contact number so that I can get in touch in case of problem with my phone
                                        i had same kind of problem with my b.b[protected]of calcutta telephone and their reply is pathetic

                                        regards

                                        s k basu
                                        my phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.
                                        My case Mark No TBH/LP/SOI/08-09/1150 dates 16.09.2008 for applied for Shifting of telephone for tel. no. 22436400. You are r4equested to Plz tell me the status of my application.
                                        Thanking you
                                        Mahesh Chandra Mantri
                                        I want to know the rates of tariff of ISD calls from BSNL Fixed Landline telephone connection of Behala Telephone Exchange, Kolkata. The same is not mentioned in the Tariff Rates of B-phone in the website of The Calcutta Telephones.
                                        dear sir/medam

                                        i m residency of dharwad. karnatak state,
                                        my phone no. is 2790226
                                        it is dead since 3months.
                                        so pls sir try to solve problem.
                                        my mob no. is [protected].
                                        i have already registered my complin on computerised complain.
                                        yet it did no get ok
                                        so pls do as soon as possible.
                                        regards
                                        M.A.CHOUDHARI.Dharwad Karnatak
                                        dear sir/medam

                                        i m residency of dharwad. karnatak state,
                                        my phone no. is[protected]
                                        it is dead since 3months.
                                        so pls sir try to solve problem.
                                        my mob no. is [protected].
                                        i have already registered my complin on computerised complain.
                                        yet it did no get ok
                                        so pls do as soon as possible.
                                        regards
                                        M.A.CHOUDHARI.Dharwad Karnatak
                                        dear sir,
                                        maine bsnl landline ka new connection broadband ke liye liya tha but jab mera connection lag gaya to mujhse kaha gaya ki abhi modem nahi hai broadband lagne mai 2 month lagege tab se mai bsnl office ke chakar hi kat raha ho.

                                        my mobile no is [protected].
                                        RE:MY TELEPHONE NO.[protected] I HAVE ASKED THE A.O.T.R. CITY AND COSTOMER SERVICE IN MY LETTER ABOUT ONE MONTH AGO TO CHANGE FROM MONTHLY RENT PLAN RS.180/- PER MONTH TO YOUR NEW PLAN FOR 2 YEARS ONE TIME PAYMENT TO CONTINUE THIS PHONE.BUT NO RESPONCE AS YET AND I HAVE AGAIN CHARGED RS.180. FOR THIS CURRENT MONTH. KINDLY LOOK IN TO THE MATTER FAILING TO SURRENDER THIS OLD PHONE.
                                        WHEN SOMEONE GIVE A CALL TO OUR LAND PHONE HE/SHE GET A SOUND OF RINGING BUT WE DONOT HEARD AND SOUND FROM OUR RECEIVER. WHEN WE TRY TO CALL ON A MOBILE OF SOMEONE WE HEARD ONLY BIP SOUND NOT RINGING SOUND BUT IN CASE OF LAND PHONE IT IS OK. OUR TEL.NO. IS 24833362. PLEASE KINDLY TAKE CARE OF IT AS SOON AS POSSIBLE.
                                        I have bought Modem from BSNL. I have faced lot of problem to my Modem. When I power on my modem, It takes too much time to steady the lights of modem.
                                        So, What Can I Do, Please advice.
                                        My Ph. no 24186273

                                        With Regards,
                                        Manash
                                        My phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.My telephone #22357419.

                                        pallab — noisy voice

                                        daer sir,
                                        At the time of talking some noisy voice occer.This is for your information and nassery action..My telephone no. is 25434752.
                                        Dear sir,
                                        I want to disconnect my mobile radio service connection.I have alredy complained for this.

                                        rerards,
                                        ashutosh mazumder
                                        mobile no.[protected]
                                        Dear sir,

                                        I the subscriber of bsnl land line having No.[protected] not getting telephone bill from the month of Dec.08' . we are facing very much trouble .
                                        kindly take necessary action at your earliest.

                                        Regards,

                                        Dwijendra nath Kanrar
                                        Dear Sir,



                                        Myself Ananda Chandra Samal residing in village-Kantipur, post office-Kantipur, distt- Jajpur, tehsil-Binjhar pur. Orissa, I am an existing consumer of BSNL landline connection since 10yrs, having the no[protected], but my telephone not working from 30/09/2008. So that I have facing so many problems due to not working my phone and very unsatisfied against this departmental service. In this session, my Father was expired. I was not able to contact my relatives for information. I had many time complaints in telephone exchange but they are presented themselves in indecency manner.I had already visit (Anglo and Jajpur Town with Mr.H.K.Mohanty).Till date they have no respond and never came my premises and my area. Please take a needful action.



                                        I wait for your positive response.



                                        Thanks & Regards



                                        Ananda Chandra samal



                                        [protected]
                                        I WAS COMPLAINING FOR MY BSNL (NEW ALIPORE BRANCH) LANDLINE FOR LAST 2 YEARS ABOUT THE JOINT BOX WHICH IS PLACED IN EVERY HOUSE OF OUR LOCALITY EXCEPT MINE. THE WIRE OF MY LANDLINE CONNECTION IS JOINT MANUALLY WITH HANDS WHICH CAUSES THE WIRE CUTS DOWN FROM WIND, RAIN ETC...THE MATTER IS THAT THE WORKERS WHO COMES TO WORK FOR ANY OTHER COMPLAINTS NEAR BY IF I OR MY MOTHER SAY ABOUT THE BOX ..THEY APPEAR WITH A VERY RUDE BEHAIVEOR AND ALSO USE SLANGS...
                                        THEY TAKES MONEY FROM EVERYONE IF THEY COME TO WORK FOR ANY COMPLAINS..

                                        I EXPECT THEY SHOULD BE PUNISHED AND MY WORK TO BE DONE NOW...
                                        Telephone no. 22598211, is out of order since 20.02.2009, customer ID[protected]
                                        my telephone no [protected] is dead since last 10days I already two times complaint to local exchange and over telephone.
                                        I hope you will service my telephone as early as possaible.
                                        thanking you,
                                        My number is 24176221and my residence is at Lake Gardens, Kol- 45.My telephone is completely dead since two weeks. In spite of repeated complains the phone is not put back in order.
                                        Will you kindly take up the matter at the earliest?

                                        Thanking you

                                        Anindita Chakraborty
                                        My uncle, aging almost 77 plus, leaves alone at Bhowanipur. His greatest link to us all, as well for other important civic requirements essential for an old man, is through a telephone having No[protected]. Since more than two weeks this phone is giving a one way function depriving my uncle to hear what the other side is saying to him.
                                        Three complaints have already been lodged with no result worth mentioning except a call against the first complaint when someone from the telephone department took notice of the exact nature of the complaint.
                                        Today a fresh complaint is again lodged having Docket No. B 9076.
                                        I am quite aware of the load BSNL so successfully carries inspite o[censored]mpteen infrastructural limitations and, hence, humbly request not to construe this as a complaint to any one wosoever deals with such matters. My only request is to do whatever you kindly can to help a man in his twilight years.
                                        With regards,
                                        Somenath Mukherjee
                                        I am a customer of bsnl my no. is [protected] .I have deposited my last postpaid bill of Rs.1015 by cash dated 4th march '09 but unfortunately my outgoing is not working from 5th march '09 . I have complained several times in the customer care but there was no response from your side . My outgoing is not still now workink.
                                        My phone is out of order. Please repair it as early as possible.
                                        tTHE LANDLINE NO MY MOTHER[protected] IS LYING DEAD FOR MORE THAN 6 DAYS. COMPLAIN DOCKETED MORE 5 DAYS BACK. A EMAIL COMPLAIN ADDRSSED TO THEIR MAIL ID : [protected]@mailcal.bsnl.co.in MENTIONING SAME WAS ALSO LODGED FOR KIND ATTN TO BSNL - KOLKATA TELEPHONES PERSONNELS .

                                        SINCE MY MOTHER AGED & HEALTH CONDITION NOT GOOD MY EARNEST TO CAL TELEPHONE PL DO SOMETHING IMMEDIATELY.

                                        REGARDS,


                                        DEB KUMAR KAR
                                        MOD: [protected]
                                        Dear All,

                                        The nature of all the complaints and the responses received by each leads to one bottom line...

                                        "Fate of poor customers are in the hands of the all mighty BSNL, and they refuse to be customer-friendly, come what may..."

                                        When it comes to service, I have faced similar problems with my broadband connection, lodged complaints only to receive new phone numbers each time to correctly solve my problem, and the last one I received "24352200" is "out-of-order". And quite inevitably my problem remains unsolved...

                                        Ironically when BSNL themselves have their exchange telephones "out-of-order", its useless for us to depend on them to resolve our problems. Its better to surrender your lines and opt for some other customer-friendly service provider, but beware of atleast one big name who carries almost similar attitude as of its elder brother when it comes to customer service.

                                        regards...Sukanta Basu
                                        hi...
                                        My landline no is 25913594, in krishnapur, kol-101.It become noise after few day repeatedly. Somedays ago it was repaired after complaing 3times.Again it become noise.I lodge the complant 3 times by dialing 198.But no action taken by authority till now. please take kind attention if this.
                                        This is my second letter following another complaint today under docket No. B331 against the mis-functioning phone[protected]. It is surprising that how the Telephone authorities overlooked my previous letter for so long in this webpage. It has crossed more than a month with a persinting one way conversation in the given number, and I have, almost, lost track of all the complaints that I had lodged with the Calcutta Telephone during this last month.
                                        I repeat my problem in BOLD LETTERS as under for your doing the needful :

                                        WHILE TALKING WITH SOMEONE OVER MY PHONE[protected] EITHER IN INCOMONG OR IN OUTGOING CALLS - I SELDOM HEAR WHAT THE OTHER PERSON FROM THE OPPOSITE SIDE OF THE LINE SAYS.

                                        Somenath Mukherjee
                                        (On behalf of Benoy Kumar Goswami, aged 77 years who lives alone)
                                        Our phone number is[protected] &[protected] has dead from last months.We have complaint dated 21/02/2009 vide Complaint No.18503 & 18504 but we haven't get any response from you side.we again complaint today over telephone and your docket No.K2508, K2511 can we know how many time to take repair the line.

                                        Regards
                                        Apurba Chakraborty
                                        I have my BSNL connection in bundle scheem and in that scheem I should have receive Rs 150 credit in my account, but in March I have not receive any. I have made several complaints against it but all are in vain.
                                        Please help.

                                        Saugata Chatterjee
                                        [protected]
                                        I hire a data one card from hiitake electroni pvt ltd on 21st of march and it activated on 29th of march, customer support suggest me its speed will be 144 kbps now when I am using it working with 8 kbps only and I logged a complain and complain no is 16915
                                        I hope you can understand my problem.
                                        Thank you
                                        your faithfully
                                        Syed QuaimRizvi
                                        DEAR AUTHORITY,

                                        THANK YOU FOR YOUR SERVICE.MY PHONE RESTORE NORMAL FUNCTIONING FROM YESTEDAY AFTERNOON.PLEASE DO NOT REPEAT IN FUTURE.
                                        To

                                        Customer care manager,
                                        BSNL, Calcutta telephone,

                                        Dear Sir,

                                        This is to inform you that I made a miss call to my relatives no[protected] at 23:02:18 &[protected] at 22:59:49 but the call charge deducted Rs.9.60 two times.
                                        Please justify the matter why these charges made without any call receive from other side.

                                        regards.
                                        monojit kar
                                        To

                                        Customer care manager,
                                        BSNL, Calcutta telephone,

                                        Dear Sir,

                                        This is to inform you that I made a miss call to my relatives no[protected] at 23:02:18 &[protected] at 22:59:49 but the call charge deducted Rs.9.60 two times.
                                        Please justify the matter why these charges made without any call receive from other side.

                                        regards.
                                        monojit kar
                                        My Telephone No. is 24369502. I have been trying to ascertain the amount of my current bill for the month of March'09 since I have not yet received the same by post as yet. However, I could not get the same through 1502/1503. The instructions do not cover land lines. I did not get the Bill also via E-mail though I registered long back and had been getting the same till Jan'09.
                                        Please do the needful.
                                        Thanks.
                                        TO
                                        The BSNL ACCOUNTS OFFICER
                                        KOLKATA.
                                        Dear Sir,
                                        I HAVE ONE BSNL LAND LINE CONNECTION, NO[protected]; DURING FEW MONTHS I AM FEELING LOT OF PROBLEM IN MY LAND LINE.
                                        1. I HAVE PAID BILL ON DECEMBER, 2008, I HAVE GOT A MESSAGE IN MY MAIL FOE BILL PAYMENT AND ALSO CONFIRM BY CHECK CLEARATION FROM BANK AGAINST MY BILL. BUT BSNL OUT GOING LINE IS DISCONNECTING IN MY LAND LINE. AGAIN I HAVE COMPLAIN IN 1500, AFTER 24 HRS I HAVE GOT OUT GOING CALL, THIS IS THE
                                        NEGLIGENCY DUTY OF BSNL OFFICE.
                                        2. AGAIN I HAVE PAID BILL ON 26TH FEB 2009 RS-774/-. AHTER 2MONTH (21/04/09) MY TELEPHONE IS DEATH.I HAVE ENQUIRED IN ACCOUNTS OFFICER HE TOLD TO ME, YOU DO NOT PAY THE BILL ON FEB 2009, HOW, ALREADY I HAVE PAID BILL ON 26TH FEB 2009, THIS IS PROVE BY BANKING STATEMENT.IN THIS MOMENT THIS STATEMENT IS NOT AVAILABLE TO ME.IF I GO TO BANK THEYWILL GIVE THE STATEMENT. I AM HARRAESMENT FROM NEGLIGENCY DUTY OF BSNL ACCOUNTS OFFICER[protected], 0661/ 0638).
                                        3. I HAVE GOT BILL ON 23/04/09 BY POST RS-635/- FOR FEBRUARY 2009 AND MARCH 2009, BUT I AM NOT GOT MESSAGE BY MAIL, IF I DO NOT PAY THE BILL OF DEC 2008 AND JAN 2009 I THINK TOAL BILL SHOULD BE RS-774/+RS-635/-=RS-1409/- BUT I HAVE GOT BILL ONLY-RS-635/- .
                                        I WANT PROPER SOLUTION OF THIS LAND LINE.
                                        THANKING YOU
                                        REGARDS
                                        SUSHANTA MAITI
                                        [protected]
                                        My telephone no. is 22874060. I am not received my telephone bill of last month. So generally my telephone is death. So kindly send my telephone bill and repair my telephone no.

                                        Thanking you,
                                        I had deposited Rs. 2041.00 towards my telephone bill for March 2009 (Bill Period Jan09-Feb09) to your Agent, Mr. Sanjoy Kr. Gope at HB Town, Sodepur (code no. BKP/2845/0070) vide his Bill Payment Receipt dated 21/03/2009, which has not been reflected in Telephone Bill of May, 2009 in the column "LAST PAYMENT DETAIL". Please confirm by e-mail address/by Post that my Telephone Number 25656842 is not being disconnected because I had paid the bill before due date (24/3/09) to your authorised agent mentioned above. An early reply is awaited. Thanks

                                        BSNL Landline — phone dead since last 5 months despite regular payment and sending shamelessly bill for period of no service provided

                                        land line phone no[protected] not workin and dead since last 5 months . no hearing of complaint even written complaint failed...bsnl has no shame in sending bills for the said period..and we are paying them under protest with a hope they will restoreour services...i/net service is also terminated onthe same no
                                        dear sir,
                                        I have been facing tremendous problem with my broadband connection from the day one.My telephone [protected] is also malfunctioning since last six to seven months.After several dockets my broadband connection is restored for a short tenure but again problem with the connection.Moreover for my telephone, if an incoming or outgoing call is made, while the broadband is on, the modem is hanged for several minutes.
                                        I was assured by your office that my broadband and telephone connection is restored but the problem arises from the very next day.
                                        I am really befuddled.
                                        Please look into the matter to restore my broadband as well as telephone line in no time.

                                        Regards


                                        Pallab Banerjee
                                        Dear Sir/Madam,


                                        I like to draw your kind attention that the payments against my two telephone landline bills for 26680560 and 26687239 have been made twice (1) by Bill junction payment from my ICICI Savings bank account[protected] The amount for above two bills were once again deducted from my ICICI savings bank account[protected]by Autodebit fecilities to BSNL- CALCUTTA TELEPNONES.

                                        So payment have been made twice to CALCUTTA TELEPHONES against bills for 26680560 and 26687239.

                                        My request please revert my additional to my ICICI BANK SAVINGS account & reply per return.


                                        With Best Regards,


                                        Deb Kumar Kar

                                        14/2, Naskarpara Lane,

                                        Block - D, 2ND Floor, Howrah-711103,
                                        WB, INDIA

                                        EMAIL: [protected]@gmail.com, debkumar.[protected]@dasturco.in

                                        MOBILE NO: [protected]/ [protected]
                                        I want to know the new land line no against he old no:[protected]. I am not getting any help from customer care or telephone exchange.Kindly look into the matter as it is very important.
                                        Earlier complaint No. U2692 dated 23.5.2009 lodged in Taratolla Telephone Exchange in connection with the telephone no 2401 2399 has not yet been attended till date. The original complain was about severe disturbance in the telephone line which makes it impossible to hear the voices of either side and some times the inward calls are not available.
                                        Dear Sir

                                        Our telephone connection is out of order from yesterday evening . Its a very urgent request to connect becoz this is a commercial connection.
                                        Pls treat the matter as very urgently...

                                        Thanks & regards
                                        Next Jessore Rd.
                                        [protected]
                                        Dear Sir,
                                        While doing an important job, my broadband connection as well as telephone line is snagged by your service men inadvertantly.

                                        Please try to restore it immediately.

                                        With regards.


                                        Pallab Banerjee
                                        I haven't received my telephone bill for the landline no : [protected].Please provide me the customer id so that I can pay my bill online.
                                        My landline No. is 24816877. Last three weeks the line has been lying dead and whenever I complained I was simply advised that "thre is underground fault and it is under rpairing". My last complained docket No.is C5812 dt 27/07/2009. When I visited concern officer I was given the same reply yesterday around 3 pm. Around 4-30 PM I saw one lineman was working on the telephone joint box just in front of my flat. I got down and asked him to check my line. He told me that your line has no fault and he showed me some open cables hanging in the telephon post down my flat. I saw wires of two cables are joined due to wind and when he detached the joint my telephone started working. He explained that in our area concerned lineman never paid a visit and whenevr any complain lodged he simply advised his hireups that it was underground fault. Such happened twice in my case. The matter was brught to the notice of concerned officer Mr. Pandey (at Ranikuthi BSNL Office) yesterday and I had requested him to take appropriate action against the line man in our area. What happend, from today morning my telephone started warning me "You are in default and your line has been temporarily disconnected". I have not committed any default and I have paid all my bills timely which could be viewed in internet. My two Bills of Internet and landline were paid on the 27.07.09 when I lodged my complaint personally.

                                        Under this circumstances I would rather request BSNL to ask us to surrender our line and ask us why are we paying loyality to our Public Sector Company instead of going to companies under Private Sector.
                                        my phone line is dead since 9 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.
                                        my phone line is dead since 15 days.I already complain two time in BSNL office but till my phone is dead. I hope you will soon work in my complain.my phone no.[protected]
                                        Dear
                                        sir/madam

                                        I would like to draw your kind attention that the payments against my telephone landline bill for 25883546 has been made twice (1) by Bill junction payment from my ICICI Savings bank accoun(TPSL Transaction ID : 4479326 )on 26 th august (2) The amount for above bill was once again deducted from my ICICI savings bank account[protected] by Autodebit fecilities to BSNL- CALCUTTA TELEPNONES(.Bill/[protected]/bsnl-kolkata/[protected]on 25 th of august

                                        So payment have been made twice to CALCUTTA TELEPHONES against bill of 25883546.

                                        My request please revert my additional to my ICICI BANK SAVINGS account & reply per return.


                                        With Best Regards,
                                        Sandip Bhattacharjee
                                        [protected]
                                        my tel no.[protected] i am applying broad band connections and get modem from your department on 23.07.09 but till date no body came at my home for instalations of modem and not get my user i d and password so how will i get my id & password and install modem
                                        my telephone no.is[protected], i want to know the amount of my current bill for the month of september 2009, and also the useage charge of my broad band connection for the month of september 2009.
                                        My residence telephone no is 24169365.For the last 3 months my telephone is lying dead!!

                                        a)When it first got dead I complain and the same was rectified within 15 days.
                                        b)Again it got dead and it took 1 and half months to rectify.
                                        c)Now when it finally got rectified an auto messege is displaying "we have to pay rs 70".

                                        where will I pay and why will I pay?????

                                        Its a festive season in Kolkata and your so called ad "connecting people" is not supporting.

                                        Urge you to look into and restore the line on an urgent basis.

                                        Thanks,
                                        Sandeep Banerjee
                                        Reach me at:[protected]
                                        I am also feeling cheated by the callous attitude of BSNL, kolkata authorites regarding complaints
                                        duly docketed vide no.I-6781 dt.03.10.09.My complain is remaining unattended as a result i am unable to use my landline[protected].
                                        I have nt received my telephone bill .
                                        Customer ID : [protected]
                                        Sir.
                                        My telephone number is 25135686. On receiving my Sept'09 telephone bill, I noted with my utter surprise that an amount of Rs.107.45 has been charged as the late fine. The due date of Aug'09 bill was 1.9.09 but I deposited the bill on 5th October'09. As such, a sum of Rs.20.52 should have been charged (as I learnt from Aug'09 bill). I also failed to understand as to how the system showed the Aug'09 as "unpaid" even after making the payment.
                                        I hope you will correct your record and send me a fresh bill so that I can make payment of September'09 bill. I also request your kind attention to this matter and inform me accordingly.
                                        Thanking you
                                        Dear Sir,
                                        I have paid my telephone bill for Rs.408.00 dated 09/08/09 by cheque drawn on Allahabad Bank, Garia branch vide no 483733 dated 27/10/09 pn 28/10/09 to your authorised collection centre.
                                        Now I cann't do my outgoing calls.
                                        Please do the needful at the earliest for this problem.

                                        Regards.

                                        pallab kumar banerjee
                                        Phone no.24305316

                                        BSNL — LANDLINE NOT WORKING SINCE 5 MONTHS

                                        My telephone landline No.27757906 is not working since last five months. I have no dues. The complaint number recently they gave is [protected]. Kindly rectify at the earliest.
                                        Dear sir,
                                        I have submitted an application for changing my land line receiver set on 18/11/09 at Behala Exchange and later recorded the claim at New Alipore telephone office on 19.1.09. The set becomes unserviceble during rainy season and at present ring is not audible, sometimes few dialing rids do not work at all. 4-5 years back I repeteadly complained but I was asked to procure personal set. I was using my personal set till 18/1/09. Now I request either a good receiver with caller ID facility should be supplied to me or take back the old set and monthly rent should be deducted in the monthly bill.

                                        S.K.Ghosh dated.22/11/09
                                        Telephone No: 24009793
                                        I am from kolkata i am new user but there is no 230 Rs gprs voucher and when i am doing easy recharge then shon not success. Whats the solution
                                        I cannot log on to my mail account
                                        For the past 2 days my LANDLINE DIAL TONE is not ringing in its original tone i.e., a noisy & disturbing sound.Due to this my internet connection is also not working properly.it starts blinking(i.e., the yellow light:the link portion) every 5 minutes & sometimes there is no connection only.LANDLINE No.:[protected]

                                        I HOPE YOU WILL TAKE NECESSARY STEPS AS SOON AS POSSIBLE.
                                        sir/madam,

                                        This is to inform you that for the past few months we are not geting our landline bill at our residential address. But previously we used to get it.So, most of the time we are collecting the duplicate bills from your office and then we are paying the bill amount. Some times the late fee is being charged by you also.

                                        I also requested to get the bill through email and i got the bills of first two months bill through email (i.e, bills after requesting for email bill).

                                        Please look into this matter.

                                        Thanks & Regards,
                                        Amritava Basu, dated 20.04.10.
                                        TELEPHONE NO>24321889
                                        To
                                        The Sr. AOTR/GEN
                                        Kolkata Telephones (BSNL)
                                        8 here Street
                                        Kolkata-700 001

                                        Dear Sir, Sub: Application for refund of security deposit under telephone no.[protected]
                                        which has submitted on 21.04.2010 vide receipts no. 75225 in the name
                                        Usha Sharma.

                                        This is for kind information that, I have submitted surrender form for my above land line and it is very pathetic that yet I did not received any refund as my security deposit amount but yet your department has been sending me monthly bill and that I received on 20.05.2010

                                        You are therefore requested to follow up the matter and arrange my refund of security amount under above related land line phone.

                                        Kindly acknowledge it.

                                        Thanking you,

                                        Yours faithfully,

                                        USHA SHARMA
                                        My phone number is 25428846. I have a broadband connection from 7/09/2009 till today. From yesterday my modem is not working properly, in every 5 or 10 minutes link led is blinking and the connection stopped. To connect again I have to need to type the password in many number of times. please help me.
                                        Nilima choudhury
                                        25428846
                                        barasat
                                        nabapally
                                        Dear Sir,

                                        Please ignore the earlier mail

                                        my telephone no[protected] is dead since last 07days.

                                        I hope you will service my telephone as early as possible.

                                        thanking you,

                                        Jawahar Lal Kamboj

                                        8, Commercial Road, Kolkata-700022
                                        OUR PHONE NO. IS[protected], OWNER IS AMAL LAL DUTTA, ADRESS- 56/2, SODEPUR 1ST LANE, KOL-700082, BEHALA

                                        FOR PAST 14 DAYS, INCOMING CALLS CAN NOT BEEN RECEIVED. WE HAVE MADE MANY COMPLAINS, BUT NO RESULT.

                                        BSNL — response to consumer queries

                                        It appers that BSNL, a previous Government Dept is sure to face the fate of dinosauers, that is extinction.The Company is not accustomed to treat the consumer with respect and has not come out of the mind set of the government. They are habituated with ordinery citizens queing up for services doled out by a government with scarse resources. Rampant corruption prevails at all levels-its lower level personnel do the most routine service only for some bakshish in return. I had th eexperience of paying bakshish too return an instrument after surrender of land line.

                                        The management of BSNL should introspect whether they can do any thing equal or better than what the private telcos are already doing.They have gone down in the rankings and survive on governmental and PSU customes. Infact for a country like India and its common people a government telecom company is very much essential. But BSNL with its culture and attitude is not the agency for the same.Its personnel were goverment employees.who have no respect for the consumer. Its web sites and response mechanisms are the most ordinery,in fact they are unresponsive.Better dismantle the entire out fit and create some thing new would be the solution.
                                        Rahabar Ali Shah
                                        Most respectfully I beg state that my bsnl no [protected] is not supported out going call .so if kindly supported my said number for out going call. I shall ever remain grate ful
                                        to you.
                                        MY ADDRESS IS 99A THAKURPUKUR ROAD.KOLKATA- 700063.NEAR CHECK POST BURIAL GROUND.
                                        WE HAVE RECEIVED WORK ORDER FOR NEW CONNECTION OF BSNL LAND LINE DATED 28/03/2012
                                        ORDER NO.[protected] BUT TILL DATE 08.06.12 WE HAVE NOT RECEIVE ANY CONNECTION FROM BSNL.
                                        MY MOBILE NUMBER IS [protected]-PREPAID. FOR THE LAST THREE DAYS EVERY DAY MY NUMBER BALANCE IS DEBITED BY RS 5 MENTIONING IT HAS BEEN CHARGED FOR VALUE ADDED SERVICES WHERE I HAVE APPLIED FOR NOTHING AND SURPRISINGLY I DO NOT KNOW EVEN WHAT I AM GETTING. I AM TRYING TO COMPLAINT IT TO CUSTOMER CARE EXECUTIVE BUT NO ONE IS PICKING UP THE CALL. KINDLY STOP THIS.
                                        Helpful
                                        Found this helpful?
                                        76 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit