This is Vijayakumar, resident of Madhava Nagar, Miyapur (500081), Hyderabad, Andharapradesh. I am a BSNL customer since November 2007 (both landline - One India Plan as well as broadband - Home 500C Plan). I received a SMS from BSNL portal on 10th June 2008 stating that my bill amount for the month of May 2008 for the connection number 23041261 as Rs. 12722/-. The above bill amount was surprising to me, because my monthly bill amount for the past 6 months i.e. from the date of intallation ranges between Rs. 263/- to Rs. 1637/-. Since I was not in station for the past 20 days, I could not follow it up with the customer care. After returning back on 26th June 2008, when I checked with the customer care (Phone Number[protected], I have been informed to write a letter to the Area Manager, Lingampally, Hyderabad to investigate the matter.
When I registered a complaint on 27th June 2008 with the Area Manager, I have been informed to make the payment first because the investigation will take 2 - 3 months of time. If I wont make the payment, connection will be disconnected. If the difference is Rs. 1000/- to 2000/-, I can make the payment and wait for BSNL investigation result. But in this case it is 20 times of my normal bill. I kindly request the respective authorities to take necessary action to help me out of this problem.
Aug 13, 2020
Complaint marked as Resolved
Dear Sir/Madam,
I am Jayesh Prakash Joshi having above telephone number in the name of Prakash Waman Joshi who is my father.
I am using BSNL landline telephone from so many years.
Since some months I am facing problems in instrument. I have already communicated to BSNL people regarding replacement of Telephone Instrument. They are only telling that you are in que and soon your telephone will be replaced. But it is not happened yet.
Due to old instrument we are facing so much problems. We cannot communicate properly with this instrument.
So I am requesting you to please change our instrment as early as possible.
Thanks & regards,
Jayesh P Joshi
Nashik.