Bharat Sanchar Nigam [BSNL] Complaints & Reviews

There is a major problem in BSNL kolkata network.The major concern for the same is Dumdum.No authority is bothered to check out the problems.There is a major problem of network fluctuation in
station area.There is also call drop problem.Being a Government Telecom company the issues should
be checked and the problem should be resolved at the earliest.There are some local numbers where the call rates are being deducted as STD and the numbers like 9154 are airtel numbers in West Bengal.
Even call conferencing service and call divert facility is not available for all subscribers from BSNL.
Where BSNL has launched 3G technology the same is expected that current mobile service should be
improved. And last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service.

2 months ago i filed a request to mail my detailed bill (incoming and outgoing calls)on my e mail ID .but nothing happened.now i am again filing the same request.
My ph no is[protected] jodhpur (rajasthan)

I G.K.Goswami, , a resident of bhilai of district durg, , , chhattisgarh recharged my cell number [protected]
Rs. 55 top up through internet online through the site www.bsnl.co.in on the date 5th august 2009
09:00 a.m. approx...
I paid the amount of Rs.55 via my pnb netbanking online.. the amount got cut from my account but still my mobile is not recharged still ...

Dear Sir,

Please revert back to me whether I have to pay the bill again, waiting for your kind replay

Thanks and regards


[protected][protected][protected][protected]

From: George [mailto:[protected]@asianahotels.com]
Sent: 19 July 2009 17:13
To: '[protected]@ernakulamtelecom.gov.in'
Subject: bill amount paid twice



Dear Sir,

Please find below the bill amount was Rs 745 but by mistake I paid twice from my account through internet billing a total amount of 1490 which is shown below

Therefore I request you to adjust in the new bill which is due on 27th July.

Request you to kindly acknowledge



Thanking you

With kind regards

George K V



Exchange Code
KZYWL
Telephone Number
2280801

Consumer Number
3903461
Bill Number
45870843

Bill Date
07/05/2009
Pay By Date
27/05/2009




Rent From
01/03/2009
Rent To
01/05/2009

Meter Reading From
01/03/2009
Meter Reading To
01/05/2009

Opening Meter Rdg
3535
Closing Meter Rdg
4170

Debit Calls
0
Credit Calls
0

Free Calls
150
Net Chargable Calls
485




Rs. Ps

Rent
220.00

Accessory Rent
0.00

Local Calls
455.20

Trunk Calls
0.00

International Trunk Calls
0.00

Phonograms
0.00

Misc . Facility
2.03


Rs. Ps

Excise Duty
67.52

SurCharge
0.00

Amount Adjusted
0.00

Amount Cancelled
0.00

Amount Paid
1, 490.00

Payable on or before 27/05/2009
0.00

Payable after 27/05/2009
0.00






Name : George Varkey

Please pay Rs. 677.00


Telephone Number : 2280801






Select Your BankICICI BankHDFC BankFederal BankUTI BankCenturion Bank





LCC
TRUNK CALLS
PHONOGRAMS
ITX
ADJUSTMENTS
MISC




Exchange Code
KZYWL
Telephone Number
2280801

Consumer Number
3903461
Bill Number
52452677

Bill Date
07/07/2009
Pay By Date
29/07/2009




Rent From
01/05/2009
Rent To
01/07/2009

Meter Reading From
01/05/2009
Meter Reading To
01/07/2009

Opening Meter Rdg
4170
Closing Meter Rdg
4774

Debit Calls
0
Credit Calls
0

Free Calls
150
Net Chargable Calls
454




Rs. Ps

Rent
220.00

Accessory Rent
0.00

Local Calls
375.60

Trunk Calls
0.00

International Trunk Calls
0.00

Phonograms
0.00

Misc . Facility
1.79


Rs. Ps

Excise Duty
59.56

SurCharge
20.00

Amount Adjusted
0.00

Amount Cancelled
0.00

Amount Paid
0.00

Payable on or before 29/07/2009
657.00

Payable after 29/07/2009
677.00

BSNL LAND LINE PHONE NO.[protected] IN THE NAME OF THRILOK.H.S., NAME TRANSFER
TO THE NAME OF SRI.H.R. SRINIVASAN, APPLICATION SUBMITTED ON 5-7-09 TO BSNL HOSUR-635109 OFFICE, THE SAME IS SENT TO BSNL DHARMAPURI OFFICE, TILL DATE NAME TRANSFER
IS NOT DONE.
PLEASE FOLLOW UP AND DO THE NEEDFUL.

THANKING YOU SIR,
YOURS FAITHFULLY,
H.R.SRINIVASAN,
NO.2, 1ST CROSS, R.K. NAGAR, DENKANIKOTTA ROAD, HOSUR-635109.
OPP: RAILWAY STATION.

Respected Sir,

Please refer to my complaint mailed through this route on 23 07 09, reading as under:
" Disconnection of Broad Band connection
Respected Sir,
I am a senior citizen and after retirement, I decided to opt out of the broad band connectivity through my land line no 24167478. In this context, I submitted my application for surrendering the broad band connection to the Commercial Officer, Jadavpur on the 19th March 2009. This was followed by representations dated the 04th June and 14th July all addressed to the same office for disconnecting the service and returning the monthly fixed broad brand charges for the months of April & May 2009 respectively. While submitting the last two representation, it was reported from the complaint receiving section that my request for the disconnection has been accedded and the same has been complied with. But inspite of this, the fixed broad band charges of Rs 250/ continue to figure in the bills. I have in good gesture paid the bills and also requested the autorities to refund the same. Howevwe, it is seen from the bill for the month of June, that the the position is yet to be rectfied in as much as the charge of Rs 250/; has yet again been billed. While I have time till the 29th July to pay the current bill, through this platform, I seek your esteemed opinion on whether I should pay the full bill or the amount less the broad band charges. Moreover, I would also like to know when i can expect refund of Rs 500/- paid by me for the months of April & May. Kindly mail your guidance well before the 29th July, as i still want to reatain the land line connectivity otherwise I might think in terms of surrendering the land line connectivity too.
Regards,
Pinaki Sengupta."

In this context, i have, on the 29th July paid the full amount of the bill relating to the month of June. I would earnestly request for refund of the fixed broad band charges for the months April to June 07. Being a senior citizen, I am feeling the pinch of paying This extra amount. Kindly look into the matter.

Regards,
Pinaki Sengupta.

Dear Sir,
I have been using bsnl cellone service(Orissa, Sambalpur) for the last four years bering numer [protected].I had changed to postpaid on August 28 2008.Again I changed to prepaid on 31st July 2009.I got a new prepaid blank sim by paying Rs.110.00.They activated the sim on 31st July 2009.But due to Bsnl technical fault neither i got any blance nor any validity.After that i contact with Bsnl Customer support and they adviced me to recharge my account and i do so.I recharged a sum of rupees 386.00 for one year validity and Rs.300 of magic voucher.After that i able to make outgoing call .But sorry to say that there would be no incoming call facility on my number.After that i am contacting with Customer support many times but nothing is happenning.Only they assured me sortly we will solve this matter.It has been five days i'm suffering.Please help me out in this matter.

Dear Sir,

My self Sunil Lamba and my village is Khera Khurampur, Farrukhnagar(Haryana).
I need internet connection in my Home at above address but Exchange manager told me we are not able to provide Internet connection at your home, I dono why, As you know without Internet we are helpless
And my Sis dong so its must for me but who ????

Sir. plz consider my problem seriously and resolve.


Thanks & Regards
Sunil Lamba
[protected]

we h'v also brodband conn. with line .Now is dead.pl supply me the Complains whithin last 6 months for this phone.

Hi

I live in HSR Sector 2 Bangalore. The exchange goes down during power cut ( i.e Phone & broadband does not work during power cut). But it does not stop here. It does not work even after the power is back.

I spoken to exchange people and they said that there is problem with Power backup system thats why it does not work during power cut but since there is no body in the exchange to start it back after the power is back thats why the exchange remains dead for whole night.

Its happening every alternate day. AE promised me that it will be resolved in 2-3 days. BUT now the whole exchange is dead for 2 days. Since it went down on saturday afternoon and today is sunday. so nobody is there to take care of it.

Thats really disgusting. I have 15 complaints during 1 month. but permanent resolution.

my # is[protected]

Hope somebody take this issue further.

Thanks.
Amarjit Singh

I have brought two BSNL dosti sim cards on 24th July, 2009, and 4 hours after activation, I sent an service registration sms to the number 53733, in the required format, but recieved an invalid response, when I inquired the problem to the customer care service of the company the always came up with "INADEQUATE" and "UNSATISFACTORY" response. Till date I am not able to avail the stated service! The purchased numbers are [protected] & [protected]! I would be highly obliged if some necessary action is taken!

In my mobile no-[protected], got service message on June'09 for opting phone back up service if I require.But, I did not require that service and so not activated on this.But, the charge for that service had deducted and activated this service by BSNL.Then, I talked with customer care person who assured me for refunding the amount on my mobile.But, that was not done till now.Again, on 24th July'09, service message had come that if I don't deactivate this facility within 27th July'09 by SMS as UNSUB to58989 then again charge for this will be deducted.So, I send this message on 26 July'09 twice which was recorded in SENT ITEMS.But, BSNL deducted the charge again after 27th July'09.Again on talking with customer care person named some Mokter, did not hear me sympathically rather shouted which as misbehave with me and challenged me as telling what ever I can do, I may do, nothing will happen for him or BSNL.So, I need your help on this regard. Thanking you.

Dear Sir,
Iam very upset with the misbehaviour of JTO Mr S.K Sharma of Sector34 Branch Chandigarh and SDO Mr Puri.s my Wifi was not working from the last 7days.They are not installing the new modem at Home and also leaking the Password also and also not attending the Complaint of me.As Iam very upset with my Wifi and my work is not going on.Please take an action against the SK Sharma JTO as he is not attending the Compalints and I think we have to switch to other Company.As Iam losing my clients.Thanks
With Regards,
Puneet Pal Singh Bhogal
Tel-[protected]

I disconnected my land line Telephone No. 2789828 and surrended the telephone instrument at SDE (External). BSNL, Fatehganj, Vadodara on 9th March 2004.

I did not receive my efund amount till date.

I request BSNL Vadodara to kindly look into this matter and promtly arrange for issuing the refund cheque to me at the below correspondence address.
S. Senthilkumar
Flat No. G2, Sri Priya's Gangothri Apts.,
83/3, Indira Gandhi Street
Saligramam, Chennai - 600093

I have the telephone instrument surrender receipt with me.

Please do the needful.

with regards
S. Senthilkumar
Mob. No.: [protected]

I am the resident of Dwarakanagar . For the last few days i feel regret to tell that the network of BSNL in my area or entire Vizag is the worst of all networks . It is a shame to those people who call them as General Managers or Deputys who drag huge salaries from the exquachier but are care less towards their wirk may i aask them through this mail for what reasons are you here ? It is a shame that your network is the worst why are then resign & get lost ...

I have a cell one no. [protected]. On 1st august I saw that I have a balack of Rs. 6.something. Whereas on the 31st july night I had nearabout 100. I m using bsnl 300 powerplus card for bsnl to bsnl 24 hour free purpose. I didnt call to any other no from my no. Only bsnl to bsnl. But why my balance deducted I dont know. I called to cc but assual no result. Plz help. I want to get rid of this thief company bsnl.

IAM AKASH WADALKAR FROM BHILAI...

IAM USING 500COMBO+ BROADBAND PLAN..

I GET IT ON 1MONTHS BEFORE..

I WAS DOWNLOADED SOME SONGS IN MORNING I.E NIGHT TARIFF I WAS UTILISING...

BUT THE DOWNLOAD VOLUME IS SHOWING OVER...MENAS I USED ONLY 964 MB OF NET BUT I HAD DOWNLOADED 0.96 GB...WHICH IS ADDED TO MY TOTAL VOLUME..

PLS ISUUE MY COMPLAINT...AND SOLVE IT AS SOON AS POSSIBLE..

ALSO IAM GETTING VERY LESS SPEED NEAR ABOUT 130KBPS OUT OF 2MBPS...

PLS ISSUE THIS SO THAT I CAN ACCESS MY NET FASTLY AND CAN NJOY!!!...

THANKYOU...

I have been a using BSNL Broadband for last 3 years. But not even a single month I got proper service. Every 4-5 days the connection gets disruppted and it takes 10-15 days time to get it restored and that to after several reminders.
SHOULD I DISCONNECT BSNL BROADBAND CONNECTION.

Please let me know, how long the same thing will be repeating.

With a hope of sharp action.

Deepak Sinha,
Mani Bhai Park,
Ajwa Road, Sayajipura,
Vadodara (Gujrat)

Respected Sir,
My name is RINTU SHARMA Last 60 Minut I got sms from 'TA-AG Congrats, you have won 300, 000GBP in 2009 SHELL INTERNATIONAL Mobile draw in Nig. To claim contact mail: [protected]@hotmail.com So I want recieve my prize money . How I get prize money . So please give an urgent reply to my email I can do further action regarding the same.
MY ADDRESS:
Rintu Sharma
North East -II
Arunachal Pradesh

I have a complaint against BSNL Broadband services. BSNL account Management portal display the consumption of 988185 KB where BSNL charged me against around 1300 MB. I have broadband connection in plan of free limit by 1 GB. I use to checck my account for the consumption. I am sure that I have never have any additional usage and same is not reflecting on BSNL's portal.

When I sent email to BSNL, they replied me to come back with a reply in 15 days. but still I have not received any word since July 5th. I seek help from TRAI, but not received any feedback yet.

I can provide you all the evidences by email. I hope here I can get any help.
Mukesh Sharma