BSNL — Online recharge attempted, amount deducted but no recharge done

Sometimes online recharge is for only talk value and not data plan. You need to buy a voucher if you are recharging for a particular plan. But depends upon service providers and plan. You enquire from customer care that if online recharge is fine for this plan.
Moreover BSNL many times does not recharge when done online. The amount is automatically refunded to the account in few days.
Before recharging online always be doubly sure that you can do it.

Customer Id [protected]
Account No [protected]
Phone No [protected]

The uptodate bill for the current month is not received. How can payment
of the bill without any penalty is possible? For the last two months, bills are
not sent to the subscriber.
Please make sure that the bill ids sent.
Dr Ishnath Thakur- subscriber

Hello sir
My mobile number is [protected]...i have attempted online recharge through net banking worth Rs.220 on 7th October 2012 The amount has been deducted from my icici bank account . however, the recharge is successful. I have got a notification sms from service provider (BSNL) stating the same but i didn't get any information. The reference number is [protected]. i request you to look into the matter and sort out the issue. i want either recharge worth 220 or refund of the same amount.
My account number is[protected], icici bank, vizianagaram branch, Andhrapradesh