Bharat Sanchar Nigam [BSNL] Complaints & Reviews

DEAD LANDLINE
My landline No:[protected] is not working for the last 2 days, i already complained in the telephone exchange(pookottum padam , Malappuram (dt)), and also to 198 many times, but not yet take any action from their part. I am working in Eranamkulam, and i can't able to contact my family for the past two days.

Kindly takes action against my complaint Plz..............


saheen

[protected]

TO BLOCK THE SIM CARD
i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT ASSAM MY MOBILE NO.WAS [protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary mobile no [protected]

Dear Sir,

With due respect, I would like to state that I am the subscriber of BSNL Landline (Telephone no.[protected]under plan 500 C Home)).

I registered for the new telephone connection and the broadband on 29th of March 2010. But the connection was done on 22nd May 2010 after I twice paid visit to the exchange for the same.

At the time of registration I was being told that there would be:
i) No INSTALLATION CHARGE, i.e Rs. 250.
ii) No MODEM SECURITY DEPOSIT, i.e Rs 500.
iii) 50% OFF on the MODEM RENTAl. (i.e. I would be charged only Rs 25 per month).

But I was charged all the above in my first bill, i.e, Rs. 775 additional in the first bill (June 2010). In the rest of the bills till date (i.e from July 2010 till date), I have been charged Rs. 50 as modem rental charge instead of Rs. 25,i.e, a sum of Rs- 25 additional in every bill till date.

I have complained in written to “The Area Manager, BSNL, Satyabala, Howrah” regarding the same issue on 29th July 2010. I have also paid several visits to Mr. B.K. Soren, the concerned officer at Satyabala Exchange regarding the same issue but everything went in vain. I have been continuously paying all the bills on time and have been reminding for the same complaints since 15 MONTHS over e-mails and phone.

Initially they officers at the BSNL responded to my e-mails and calls, nowadays they even bother to give it a hearing.

I would humbly request you sir to take strict action against BSNL such that they don't dare to harass their customers and also ask them to solve this complaint within some proper deadline.

Thanks & Regards,
Aditya Gupta.
Phone No. - (Res[protected]
(M) [protected]

I am still waiting for the BSNL guys to install the internet connection. I got a almost 10-15 calls after making the request online for the new connection. Then a person from "Nidagal Marammadevi Prasanna" selling agent from BSNL came and collected the documents and installation fees. An there after i have not received a single call regarding this. I am not sure if i should wait or look for another option.

I

Order Number :45048440

Message from BSNL

Dear Customer,Your request For Newline Booking with Category N-OYT-GNL Has Been registered Vide Work Order Number 45048440.The New Connection Will Be Serviced Shortly,Thank You For Giving BSNL An Oppurtinity To Serve You

Sir,
I Anil kanta maharana , mobile no- [protected] due to state that the landlines phone of ours have been disconnected due to cable problems since a long period ( about 4-5 year). No action has yet been taken in spite of our personal approach and request.we the village membersare suffered this type of problem since 5 years ago. once again we request you to take steps for reconnection of phone line at an early date, lest we will take shelter under court of law.Anticipating a positive result from your office ,


contact- Anil Kanta maharana
email id- [protected]@gmail.com
mobile no- [protected]

On behalf of the District Disability Rehabilitation Centre, Dhalai undre Ministry of Social Justice & Empowerment, Govt of India, The complaint against BSNL Tripura.

Dear Sir,
Our land line connection No[protected] is out of Order from last two month and we complaint to them no-67 Dt.07/09/2011, 86 Dt-09/09/2011 and today also and we also complaint to Sr. Manager separate time by Mobile and Face to Face, they told us they will repair very soon. But practically we not get any response from their end up to till date but we are getting the bill in every month payment done including outstanding. In this regard we don’t work smoothly in favour of Rehabilitation purpose of Disabled Persons of Dhalai District. So how we will get repair this and why simply pay the bill during the period of Out of Order of Our Telephone.

And also our Data Card No- [protected] (Internet Card) not working due to pending of outstanding but we paid up to August, 2011 and our pending only one month bill which we received very shortly ( As per their information the credit limit is up to Rs.500/-) and official processing is going on. (The card is out of order from[protected] we discussed through telephone to them, they are telling due to pending bill the card is not working. So how we will get repair this and is it necessary to pay the bill from[protected].

Hi!
This is Asif and I applied New landline connection before 2 months ago from the BSNL, but nobody will come to fix the connection.
I already told so many times but still nothing heppen.
you can cont me [protected]@sify.com

I have applied for BSNL broadband with new telephone connection. I applied it over internet through BSNL official site.
The day i registered I got call from BSNL regarding documents and i submitted it to the concern executive. He took Rs 600 as security deposit and told the connection will be installed with 5 days. 3 days later I got a SMS from BSNL mentioning my workorder number. Then after I waited for 1 week but didnt get any response from BSNL. Then after along struggle I managed to contact BSNL exec at brookefield office. He told me your order has been assigned to whitefield exchange and you have to go indiranagar office to get to redirected to brookefield office. I went to indiranagar office and then redirected the workorder to brookefield office. Since then I called brookefield exchange to know the status and they are saying it will be installed in 2 day. Now its 45 days and still no response from BSNL brookefield.
I suggest everyone never apply for any BSNL product else who might face problem mentioned above.
No authority is there to manage BSNL properly.
Workorder number : 94008262

My bsnl mobile no is [protected] and i have sufficent balance and GPRS monthly pack,but from last month of 27 my GPRS is not working and i can't send sms also.I want to try to book a complaint but nobody ans me or mail me.I can't go to Orissa BSNL customer office b'coz i am on roaming .So plese help me out how can i solve this problem or give me a right mail id or tel nos .

PLZ SEND MY BSNL PREPAID CALL HISTORY

MOBILE NUMBER : [protected]

CALL HISTORY : FROM 01.01.2011 TO 31.08.2011

SEND TO MY EMAIL : anjaneyulu.[protected]@gmail.com

very low speed upto 14 to 17kb/sec.... it dosen't seems it is broadband...... even my mobile gives speed of 20 kb/sec

Sir,

I have ported my Mobile Number [protected] from VODAPHONE to BSNL on 12/07/2011 in Saharsa but outgoing calls and SMS not going from my Mobile Number I visited Saharsa BSNL office and call to TDM Saharsa on [protected] so many times but No result later I visited Patna Head Office and Met Mr. Rajesh Verma (SDO Mobile) he provide Me a another contact Number of Mr Amit-[protected] after that I call to Mr Amit he told me please call to Mr Majid-[protected] after that I called to Mr Majid He told me Please call to Mr. Rajesh Verma (SDO Mobile)
Sir,
I call so many times to call centre from[protected] to till date and wasted so much time but no result
Kindly solve my problem or provide SMS facility for porting request.
My other contact Number is [protected]

Anurag Kumar Sinha

[protected],[protected]
[protected]@gmail.com

I have been fraudulently subscribed to Bollywood mirchi Tashan on my mobile No. [protected]. Please unsubscibe it and do the legal action against such frauds
Santosh Sinha

Sir

Reg: BSNL Land Line : 2685213

I am writing this from Ernakulam for my v Telephone at my Home at Punnavely( exchange) ,Dt Pathanamthitta not working from 27th Sept 2011.My 83 yr old Mother alone is staying in the house and the Fault is reported on 29th of Sept 2011 to the local exchange. A person from local exchange came on 30th and informed that tey could not locate the fault and it might be cable fault.
My mother with the help of neighbours calling the exchange on a daily basis and getting same answer every time.today I called to the local exchange and experienced the similar answer that it is a cable compliment.Today I have called to BSNL Thiruvella to No:[protected] and the officer attended promised to get it repaired with in 24 hrs
The Phone is not working for the last 14 days /after the compliments 12 days/the visit of the local official 11 days.In Our BSNL system,Do we really need such a long time to repair the BSNL rural lines in Kerala?. I understand all the exchanges under BSNT Thiruvella is equipped with most modern equipments and cable laid is of the best in the district. Any Technician can locate the fault with in 24 hrs.
The Media Reports says BSNL is going on Lose. No wonder, if this is the delay for fault repair, why not such a big public giant go on Lose.

Thomas Abraham
[protected]
I

i have recharged with 98 internet pack. i use it in the bsnl datacard.the memory usage reading that is showed in the datacard just erroneous.the data usage is just double of the memory usage in the datacard. i.e-if in datacard memory usage is 9mb then the actual data usage becomes 18 mb(its not used in that way).its just patheticand the customer care service is just disaster i.e 1503 service.

I AM HAVING A BROAD BAND CONNECTION SINCE 3 YEARS. I HAVE GOT MY REGULAR TELEPHONE BILL THOUGH POST / COURIER 6 TIMES ONLY DURING 3 YEARS. EVERY TIME I HAVE TO GO TO THE DEPARTMENT FOR DUPLICATE BILL ONCE AND ONCE AGAIN FOR THE PAYMENT. FOR PAYMENT OF TELEPHONE BILL ALSO A VERY DIFFICULT TASK IN NANDED. EVERY TIME I USED TO HEAR THE SAME DAILAUGE THAT SYSTEM IS NOT WORKING TODAY.

PRESENTLY I AM ABLE TO USE NET ONLY. BUT MY LAND LINE IS DEAD SINCE 28.08.2011. KINDLY ARRANGE TO DO THE NEEDFUL AT THE EARLIEST PLEASE. THANKS AND REGARDS.

VISHWESHWAR V GHANKOT
FLAT NO. 8, 2ND FLOOR, RADHIKA APARTMENT, VASANT NAGAR, NANDED.
PHONE NO.[protected]

"MODCHG" SERVICES charges claim by Bsnl Hungama...without thaking confirmation Bsnl Hungama start the Music on didmamd facility....and not responding on phone and mail...So unnecessarily harassed for claiming for "MODCHG" SERVICES rental every month.We already paid the "MODCHG" SERVICES rental form[protected] to[protected]/- rs) to you and Request your to plz help to arrange the refund for the same.

my mail id [protected]@yahoo.com

arpan thakkar

When I applied for a new broadband connection,the agent Madhu-([protected]) told me that I would receive the connection within 5 working days.(He called me on July 22,2011.)
The next day(July 23rd 2011) as per the appointment,another his agent(Basava Raj-Number-[protected]) came and collected the advance amount(INR 500/-) and the application form and tells me that I would get the connection in 5 working days and a message with the work order number by Monday(July 25th 2011)

I got the message with the work order number 89036411 on Tuesday(July 26th 2011) and the person informed me that I would get the landline first and then the internet connection after some time(no days mentioned because she doesn't know how many days it would be) and this is contrary to what the agent Madhu has informed.(5 working days internet connection would be setup)

Then on the 5th working day July 29th 2011,I again call the person Madhu,his number is switched off continuously,then I call BasavaRaj (who took my application form) and his number is switched off too.

I call Madhu's number again and someone else picks up the call stating that it would again take 5 working days.Why would not anyone have a clear idea about the actual process and how long it actually takes?


Today[protected] when I call the customer care:

1.When I call the customer care,they do not know which number I should contact to get the order status of my application.

2.They do not know which BSNL office would take care of my application even after I mentioned my area name.

3.They do not have a track of my order status.

4.The phone numbers they provide would either be not working,unreachable or switched off.

5.They do not have the latest contact numbers of any offices.

6.The BSNL offices to which I luckily get connected would not have a track of my application or the call would be disconnected in the middle of the conversation.


Why would they not keep the customers informed about the difficulties they are facing to improve their service or Why don't they take a step to offer better customer services or at least have more knowledgeable customer service personnel or at least train their existing staff for handling the customer calls better?

Please let me know the appropriate email address,phone number to put forward this complaint and also note that my connection is still not setup till date.


I even went up to the AGM level and still she was not able to help me out.I want my connection set up or want my money to be refunded.These are the details of the person (AGM) whom I have contacted:



GEETHA K MURTHY,
AGM (Broadband),
4th Floor, NIB
Ulsoor Telephone Exchange,
Bengaluru-8

[protected]
[protected]
Fax[protected]

Please help me.

On 23/09/2011, I tried to recharge my cell([protected]) via EasyMobileRecharge by Rs. 100/- through SBI Debit Card. The amount was deduced from my SBI account but recharge failed. Kindly make refund the deducted amount to my account at the earliest.

Ajay Jha

I had recently recharged my BSNL mobile account with Rs 98 for one month internet pack (3GB). After this recharge, at the same time I recharged my account with Rs50 top up. I received conformational messages that of both recharges. I started using net pack un-aware of the thing that internet usage charges were being charged from my main balance and net pack was not being used. Later when I checked my account balance it was Rs0.00 . When I called the customer care number they tried to mislead me by saying that I had downloaded priced content from bsnllive and they said the access point in my mobile was "bsnllive" which should have "bsnlnet". But I was using "bsnlnet". I had not used bsnllive site and did not download any priced content too. Later on another customer care told me different explanation. He assured me of getting my balance back but instead, I received a sms saying - "Dear customer, your complaint number johp2136011 has been closed and resolution status is usage charges." They also closed my phone number from having customer support complaint temporarily. This is height of their irresponsibility. They don't even want to talk about it.


I have also sent DND message many times but I'm still getting unwanted Advertisement messages.

I also asked for mobile number portability norms of BSNL for shifting my number but they refused saying that was not their (customer care) job.

Any help is welcome.