Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
The Land line Connection at my residence (0091-[protected]) was not working for last one month.I have also taken a broad band internet connection with this line.In this regards I have complained many times at BSNL customer care (198 and 12678) and nearest BSNL exchange(Mambaram Exchange).But no action has been taken till date. I recieved a bill 3 days before which includes the rental charges of Broad band in the disconnected period.Please do the needful to take action to reinstate my connection and to get adequate discount of non service period.

Phone No[protected] is out of service many of the days in month.After lodge complain it's work one or two days with disturbance like noise call disconnected then it will dead up to next complain. I'm an old person harassing with that.Please try to solve.My detail address-Prafulla kumar Debta,Vil-Subhasnagar,P.O.+P.S.-Kakdwip,Dist-South 24 Parganas, West Bengal

Dear Sir

My phone number is[protected] Address D- 56, Nehru Nagar Bhopal)

Complaint About: poor response from BSNL Customer Service and ignorance of verbal [198] /written complaints at your office

Ref:- 30the Sep 2011 Receipt # 7083 at BSNL New Market Bhopal

I would like to bring to your kind notice my bsnl land-line no[protected] is not working from[protected] till date. we have complained many times from morning till evening to BSNL New Market Bhopal till now it is not working. The people who work theere does not responding to our complaints.

We are already suffered a lot from BSNL customer service Dept ,Kindly Address our problem ASAP to avoid furtheer complications


Thank You
Pradyumn
Mob : [protected]

Sir/men i am MIHIR JANAKKUMAR TRIVEDI . and i am a prepaid customer of BSNL and i am complaining about wrong information from your customer care executive(cce) about SMS scheme. I have a 13 rs per month and 5 paisa per SMS valid 1 month scheme activate. and from your cce gave me information that on my scheme there would be not any extra charge regarding for SMS on fastival days on this diwali and for new year. sso pls take so action on it and for my charges i wish and hope that will be refunded me.

another complain about Mr Mahendra Prajapati was talk with me at around 5.30 to 5.45 pm on[protected] very rudely. so please take so sound action on it please request from my side again and again.

MY DOC ATE No :- IJ[protected].

Hi,

I have applied for a new Connection (Land line & Broad Band connection) 17, September 2011, with the work order number 47060990.

This as not been served till date. We have tried to follow up almost every day, but no resolution yet. And the only response we get is, if you are so urgent cancel the request, and go for other operator.

we are fed up of this behavior. And In our area no other operators serve.

Please help us to get this done soon.

Place: Thrissur, Kattoor
Date: [protected]


From,
K.N.Balakrishnan
Kattoor Vadakumury House
Ponjanam .P.O
Dubai moola
Consumer No: 81981126
Phone No:[protected]

To,
The chief Engineer
Kattoor telephone exchange
Kattoor, Thrissur-DT Kerala


Subject: More than last one year my telephone is working not properly


Respected Sir,

I kindly inform you that, more than last one year our land phone is working not properly. I used to complaint in your office last one year, but I am very disappointed to inform you that your response was very poor, now these days I can’t use my land line because of very noise. So I kindly request you, please do the needful.


Thanking you,



K.N.Balakrishnan

Sir,

My home land line phone No. is[protected]. The bill of this telephone no. upto the month of September 2011 is Rs. 257/- (Two hundred and fifty seven)only. This payment was paid by me from my SBI net banking System. After 02 days my father paid same amount. Please take a good decision for this action. My Mob No. is [protected] and I am working in Central Reserve Police Force, Jammu & Kashmir.


Regards

AJILAL MG

phone no[protected]
Dear sir/madam,
we have made compalint regarding our landline with broadband not working by visiting the office persanally last 15 days back itself,but there was no response.hence we registered our complaint in bsnl with no-[protected]
but so far there no response.kindly consider this matter and do the needful.This connection belongs to
K.V venugopal[Ex-MLA,AICC] .If action not taken the complaint will be forwaded to minister of telecommunication.
with regards
from-v.venkatesh
s/o k.v venugopal

My mobile Number is [protected]. Unwanted, worthless healthtips are continuously coming from Monthly Masti Service of BT-ONMOBL to my mobile. For this unauthorized subscription they are repeatedly charging Rs.5/- without my knowledge. In this way my chaged amount decreasing soon. I never like these kind of commercial SMS, Songs etc. I have reported the same many times. I have also sent SMS START DND on 22-09-11 and 17-10-11. But it is still pending before Hon: TRAI. In the circumstances, I request that necessary steps may urgently be taken to stop the unauthorized subscription of SMS to my mobile and also to prevent deduction of subscription charges without the knowledge of subscriber.
Thanking you.
Yours faithfully,
Guruvayoorappan.M

Hi,
I have been trying to send SMS for Porting my BSNL number to some other mobile service provider, but I am not able to send the SMS. Whereas I am able to send SMS to all other numbers but not to 1900(Porting number).
I have complained many times to BSNL customer care, but they are misbehaving and ignoring the complaint. Can anybody help me, how can I send SMS to 1900 for Porting my number? I really need help. Whom can I escalate my problem? How can I get it done?

Sourav,
[protected]
sourav.[protected]@techmahindra.com

Respected Sir,
I am Nebit DCosta, resident of St Jose De Areal, My telephone number is [protected] . I am subscribed to 750 unlimited plan. I am facing this problem from last 10 days. There are frequent disconnects and the speed is low compared to the original speed. I am getting 43 kbps instead of 60 kbps which is a lot of a difference. They will be charging full monthly amount inspite of their disconnected service. Money doent grow on trees.

I hope this problem will be solved and waiting for positive reply
Please take neccessary steps as soon as possible.

Thanking you,

Yours Sincerely,

Nebit DCosta

Attention: Cheif Telecom officer ( Tiruvalla, Kerala)

I m based in Abu Dhabi , for the past two years there is no phone line connection for my house in pullad ( tel no:[protected], Several complaints has been recorded in pullad exchange and still no response from authorities , I have given contact details of my brother Mr Babu ([protected]) since i am abroad , Please rectify this problem at the very earliest as it has taken a lot of time and inconvinience .

Looking forward to hear a possitive response from your side .

Regards

George Abraham
[protected]

I have broadband connection home plan 750.
The connection is frequently cut off. hundreds of times i was complaint to the telephone department through 198. Still now there is no revocery. Today also i was registered a complaint.

My broad band / Internet connection not functioning against my land line telephone number[protected] in last 03 month in spite of repeated followups and complain to the concerned Telephone Exchange but I have com pail to pay the broad band charges regularly to BSNL authority till date with out use of the internet connection. The BSNL authority is not leasining and not providing any discount on monthly band charges in telephone bill in spite of any fault in my part.

Hello

A BSNL no. has sent a vulgar sms to my friend on 19th Oct at 21:30 hrs & 21:58 hrs.

This no. is from Rajasthan State. ([protected])

I want to block this mobile no. and provide me detail about this no.

Please also tell me how to approach to police against this. I want legal action against this no. as it comes under women harrasment

I had taken bsnl connection on august 2010, with broadband facility and paid security on demand id 104534 request id [protected] rs 500 on 6/8/2010, and broadband security rs 500 on 13/08/2010 on demand id 111152 request id [protected] with reciept no. jld[protected], they asked again to pay security in the bill of january 2011, i contacted to correct the bill they told their system changed so unable to adjust but it will be deducted on termination of connection only i paid it again, but now they again added security rs 500 mentioned as not paid early in my bill of september 2011. secondly my broadband not work properly and whenever my phone out of service it does not start working before a week and it was dead for 20 days in the month of october 2010 and they didnt adjusted my bill even i twicely wrote letter to SDO Bhogpur but no rsponse from their side. i am depressed due their services, i want to disconnect my phone but want to fully adjustment and waive of my bill first.

Sir,

I have taken two nos. of BSNL Mobiles viz. [protected] & 68 in the name of VIRENDRA C. OZA. Then in the month of July-2011, I have paid all the dues (bills) of both the mobiles and with the xerox copies bills and statements with written application for closing my mobile connection from BSNL personally at BSNL, CG Road Office, Ahmedabad. At that time, the person on the table took my application and note down in the book that these two nos. are cancelled in the name of V C Oza. I asked receipt for it, but the person said that in your presence I have written in the book, its a receipt. Then last month I found mobile bill for the number [protected] and at that time I sent a complainit via e-mail to the company, but there is no reply from the company. Now, this month i.e. Oct-2011, the company had again sent me the bill for the same no. i.e. [protected].

Kindly help me to solve the problem.

Thanking you,

-VIRENDRA OZA
B/8, UNIVERSITY STAFF QUARTERS
GUJARAT UNIVERSITY
AHMEDABAD-9.
[protected]
OFF: 26300164
E-MAIL ID: [protected]@yahoo.co.in

My bsnl landline number is[protected]. I want to deactivate caller tune on my landline phone.
I called to bsnl custome care many times, but i did not get any good response.
I tried to deactivate my caller tune through bsnl automated system, but it do not works.

My landline Number:26580773

For the past 3 month my landline is not working properly(if someone called, when we attend the call we can't here the voice of the caller some extra pre recorded voice is hearing) and we are not doing out going calls from it but every month they are charging us Rs.3. for the unused landline they are charging us.Why the are doing like this and next is our modem , it often disconnecting itself and then it itself getting connected..
BSNL technicians should sole our problems as soon as possible

On Website of BSNL various Tarrif plans of Broadband given. We have selected BBG COMBO ULD 1000 plan, took pprintout of the plan, collected Blank application from BSNL Customer Service Centre at Karve Road Tel. Exchange, Pune 4. Form was completely filled, attached Cheque for Rs. 12000/- with Print of plan downloaded from the Website.

Features of the plan are : Monthly Rental Rs. 1000/-, if you pay in advance for Annual subscription, then annual charges will be Rs. 10,000/- & if this amount paid in advance then Modem sill be supplied Free & it will be customer's property after one year. If you need Static IP Address then you have to pay Rs. 2000/- extra. Accordingly Cheque of Rs. 12000/- attached to Application.

On submission of Application at same customer service centre, No acknowledgement of Application given, Cheque was returned with oral information that amounts / charges will be billed in bill.

On 16/09/2011 BSNL Technician installed Modem.Broadband service started w.e.f.17.09.2011. One Computer generated slip was handed over to us at the time of Modem Installation which indicates : BB User ID : se[protected], BB ID Crn Dt.: 17.09.2011.Portal ID ser[protected]. Modem by Dept., Modem Instl. by Dept.

We have recd. first bill dated 07.10.2011 from BSNL for Tel. No. 25458481 with following chagres for Broadband :
Other Debit Details From to date Amount
1) Fixed monthly /annl. charges:Broadband 17.09.11 30.09.11 466.67
2) Education Cess-Broadband 07.10.11 07.10.11 1.43
3)BB Sec & Higher Edu. Cess " " 0.72
4) Security Deposit Broadband 21.09.11 04.10.11 1000.00
5)Modem Installation Charges " " 250.00
6) One Time Charges (Modem) " " 1600.00
7) Sales Tax " " 64.00
8) Education Cess " " 0.93
9) Sec & Higher Sec. Edu. Cess " " 0.47
[protected][protected][protected]----
Total 3384.22
[protected][protected][protected]--
We were under impression that Rs. 12000/- (as per plan selected) will be billed but instead of that monthly charghes charged hence we enquired with BSNL Officers for following:
1) As per plan we have sent Cheque of Rs. 12000/- alongwith application but it was not accepted & no written reason given.
2) Scheme clearly indicates that if One years' charges paid in advance, Modem will be free & Annual Charges will be Rs. 10,000.00 & for Static IP Address Rs. 2000/- to be paid Extra then why Rs. 12000/- not billed & instead Rs.1600/- charged for Modem, Rs. 466.67 Broadband charges prorata as per monthly charges of Rs. 1000.00.
3) Is it that billing is done not as per Plan we have selected? If yes, then why that plan is not considered for billing?
4)What is the status of Static IP address demanded?
The concerned Officer replying from Tel. No. 25666971 stated as follows:
1)Scheme published on BSNL Website from Delhi & we do not have control over it.
2) Though Sceme describes Annual payment to be paid in advance, there is no provision in our software to accept Rs.12000/- payment or even Rs. 10,000/- payment as per plan hence Cheque was returned.
3) Modem Charges are charged as we have not taken your 12 months charges in advance as per scheme.
4) Modem is not free as there is some confussion between BSNL & Modem Supplier at Banglore, if customer pays Monthly Charges Rs. 1000/- for 12 months then Modem will be free.
5) You give us your complaint inwritting we will reply to it but one thing is sure you will not get benefits as per Plan you have sleceted.
We have raised following querries:
1) Modem charges charged Rs. 1600/- & as per reply of BSNL Officer if we pay Monthly Rs. 1000/- for 12 months i.e. Rs. 12000/- agaisnt schem,e of Rs. 10,000/- modem will be free. Insuch situation is BSNL quoting 2 different prices for Modem - one is Rs. 1600/- & second one is Rs.,. 2000/-
2) If we continue subscription for year then will BSNL refund Rs. 1600/- charged for Modem?
3) If software is not accepting advance payment as per scheme declared is it a fault of customer? Is it a reason for not acceptinmg advance? Can BSNL not get their software rectified accepting Advance as provisional payment?
4) Customer has asked Static IP Address but BSNLOfficer do not have info. whether it is provided or will be provided.
5) Is it customer's duty to see that BSNL Officers act as per plans declared on their own website & any hurdle BSNL Staff is facing is to be rectified by customer himself?