Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Attention: Cheif Telecom officer ( Tiruvalla, Kerala)

I m based in Abu Dhabi , for the past two years there is no phone line connection for my house in pullad ( tel no:[protected], Several complaints has been recorded in pullad exchange and still no response from authorities , I have given contact details of my brother Mr Babu ([protected]) since i am abroad , Please rectify this problem at the very earliest as it has taken a lot of time and inconvinience .

Looking forward to hear a possitive response from your side .

Regards

George Abraham
[protected]

I have broadband connection home plan 750.
The connection is frequently cut off. hundreds of times i was complaint to the telephone department through 198. Still now there is no revocery. Today also i was registered a complaint.

My broad band / Internet connection not functioning against my land line telephone number[protected] in last 03 month in spite of repeated followups and complain to the concerned Telephone Exchange but I have com pail to pay the broad band charges regularly to BSNL authority till date with out use of the internet connection. The BSNL authority is not leasining and not providing any discount on monthly band charges in telephone bill in spite of any fault in my part.

Hello

A BSNL no. has sent a vulgar sms to my friend on 19th Oct at 21:30 hrs & 21:58 hrs.

This no. is from Rajasthan State. ([protected])

I want to block this mobile no. and provide me detail about this no.

Please also tell me how to approach to police against this. I want legal action against this no. as it comes under women harrasment

I had taken bsnl connection on august 2010, with broadband facility and paid security on demand id 104534 request id [protected] rs 500 on 6/8/2010, and broadband security rs 500 on 13/08/2010 on demand id 111152 request id [protected] with reciept no. jld[protected], they asked again to pay security in the bill of january 2011, i contacted to correct the bill they told their system changed so unable to adjust but it will be deducted on termination of connection only i paid it again, but now they again added security rs 500 mentioned as not paid early in my bill of september 2011. secondly my broadband not work properly and whenever my phone out of service it does not start working before a week and it was dead for 20 days in the month of october 2010 and they didnt adjusted my bill even i twicely wrote letter to SDO Bhogpur but no rsponse from their side. i am depressed due their services, i want to disconnect my phone but want to fully adjustment and waive of my bill first.

Sir,

I have taken two nos. of BSNL Mobiles viz. [protected] & 68 in the name of VIRENDRA C. OZA. Then in the month of July-2011, I have paid all the dues (bills) of both the mobiles and with the xerox copies bills and statements with written application for closing my mobile connection from BSNL personally at BSNL, CG Road Office, Ahmedabad. At that time, the person on the table took my application and note down in the book that these two nos. are cancelled in the name of V C Oza. I asked receipt for it, but the person said that in your presence I have written in the book, its a receipt. Then last month I found mobile bill for the number [protected] and at that time I sent a complainit via e-mail to the company, but there is no reply from the company. Now, this month i.e. Oct-2011, the company had again sent me the bill for the same no. i.e. [protected].

Kindly help me to solve the problem.

Thanking you,

-VIRENDRA OZA
B/8, UNIVERSITY STAFF QUARTERS
GUJARAT UNIVERSITY
AHMEDABAD-9.
[protected]
OFF: 26300164
E-MAIL ID: [protected]@yahoo.co.in

My bsnl landline number is[protected]. I want to deactivate caller tune on my landline phone.
I called to bsnl custome care many times, but i did not get any good response.
I tried to deactivate my caller tune through bsnl automated system, but it do not works.

My landline Number:26580773

For the past 3 month my landline is not working properly(if someone called, when we attend the call we can't here the voice of the caller some extra pre recorded voice is hearing) and we are not doing out going calls from it but every month they are charging us Rs.3. for the unused landline they are charging us.Why the are doing like this and next is our modem , it often disconnecting itself and then it itself getting connected..
BSNL technicians should sole our problems as soon as possible

On Website of BSNL various Tarrif plans of Broadband given. We have selected BBG COMBO ULD 1000 plan, took pprintout of the plan, collected Blank application from BSNL Customer Service Centre at Karve Road Tel. Exchange, Pune 4. Form was completely filled, attached Cheque for Rs. 12000/- with Print of plan downloaded from the Website.

Features of the plan are : Monthly Rental Rs. 1000/-, if you pay in advance for Annual subscription, then annual charges will be Rs. 10,000/- & if this amount paid in advance then Modem sill be supplied Free & it will be customer's property after one year. If you need Static IP Address then you have to pay Rs. 2000/- extra. Accordingly Cheque of Rs. 12000/- attached to Application.

On submission of Application at same customer service centre, No acknowledgement of Application given, Cheque was returned with oral information that amounts / charges will be billed in bill.

On 16/09/2011 BSNL Technician installed Modem.Broadband service started w.e.f.17.09.2011. One Computer generated slip was handed over to us at the time of Modem Installation which indicates : BB User ID : se[protected], BB ID Crn Dt.: 17.09.2011.Portal ID ser[protected]. Modem by Dept., Modem Instl. by Dept.

We have recd. first bill dated 07.10.2011 from BSNL for Tel. No. 25458481 with following chagres for Broadband :
Other Debit Details From to date Amount
1) Fixed monthly /annl. charges:Broadband 17.09.11 30.09.11 466.67
2) Education Cess-Broadband 07.10.11 07.10.11 1.43
3)BB Sec & Higher Edu. Cess " " 0.72
4) Security Deposit Broadband 21.09.11 04.10.11 1000.00
5)Modem Installation Charges " " 250.00
6) One Time Charges (Modem) " " 1600.00
7) Sales Tax " " 64.00
8) Education Cess " " 0.93
9) Sec & Higher Sec. Edu. Cess " " 0.47
[protected][protected][protected]----
Total 3384.22
[protected][protected][protected]--
We were under impression that Rs. 12000/- (as per plan selected) will be billed but instead of that monthly charghes charged hence we enquired with BSNL Officers for following:
1) As per plan we have sent Cheque of Rs. 12000/- alongwith application but it was not accepted & no written reason given.
2) Scheme clearly indicates that if One years' charges paid in advance, Modem will be free & Annual Charges will be Rs. 10,000.00 & for Static IP Address Rs. 2000/- to be paid Extra then why Rs. 12000/- not billed & instead Rs.1600/- charged for Modem, Rs. 466.67 Broadband charges prorata as per monthly charges of Rs. 1000.00.
3) Is it that billing is done not as per Plan we have selected? If yes, then why that plan is not considered for billing?
4)What is the status of Static IP address demanded?
The concerned Officer replying from Tel. No. 25666971 stated as follows:
1)Scheme published on BSNL Website from Delhi & we do not have control over it.
2) Though Sceme describes Annual payment to be paid in advance, there is no provision in our software to accept Rs.12000/- payment or even Rs. 10,000/- payment as per plan hence Cheque was returned.
3) Modem Charges are charged as we have not taken your 12 months charges in advance as per scheme.
4) Modem is not free as there is some confussion between BSNL & Modem Supplier at Banglore, if customer pays Monthly Charges Rs. 1000/- for 12 months then Modem will be free.
5) You give us your complaint inwritting we will reply to it but one thing is sure you will not get benefits as per Plan you have sleceted.
We have raised following querries:
1) Modem charges charged Rs. 1600/- & as per reply of BSNL Officer if we pay Monthly Rs. 1000/- for 12 months i.e. Rs. 12000/- agaisnt schem,e of Rs. 10,000/- modem will be free. Insuch situation is BSNL quoting 2 different prices for Modem - one is Rs. 1600/- & second one is Rs.,. 2000/-
2) If we continue subscription for year then will BSNL refund Rs. 1600/- charged for Modem?
3) If software is not accepting advance payment as per scheme declared is it a fault of customer? Is it a reason for not acceptinmg advance? Can BSNL not get their software rectified accepting Advance as provisional payment?
4) Customer has asked Static IP Address but BSNLOfficer do not have info. whether it is provided or will be provided.
5) Is it customer's duty to see that BSNL Officers act as per plans declared on their own website & any hurdle BSNL Staff is facing is to be rectified by customer himself?

I have BSNL landline connection no.[protected]. I have submit compalint for phone dead on 29/09/2011 but there is no response by the exchange emplyees . i m suffered too much . no one is coming for resolve that complaint . myself go for many times to the bsnl office for complait but they said the workers gone for resolve your fault but there is no solution for my no. . today is tuesday dated 18/10/2011 till my number is dead

My land line nos[protected] and[protected] are dead since last 7 days. Please restore them as soon as possible. Myself and my husband are ailing senior citizens and need the phones 24 hrs a day.
Regards
Mrs Ranjita Banerjee
Customer ID :[protected]
Dt of complain : 18 October, 2011
E.Mail: [protected]@hotmail.com

DEAD LANDLINE
My landline No:[protected] is not working for the last 2 days, i already complained in the telephone exchange(pookottum padam , Malappuram (dt)), and also to 198 many times, but not yet take any action from their part. I am working in Eranamkulam, and i can't able to contact my family for the past two days.

Kindly takes action against my complaint Plz..............


saheen

[protected]

TO BLOCK THE SIM CARD
i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT ASSAM MY MOBILE NO.WAS [protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary mobile no [protected]

Dear Sir,

With due respect, I would like to state that I am the subscriber of BSNL Landline (Telephone no.[protected]under plan 500 C Home)).

I registered for the new telephone connection and the broadband on 29th of March 2010. But the connection was done on 22nd May 2010 after I twice paid visit to the exchange for the same.

At the time of registration I was being told that there would be:
i) No INSTALLATION CHARGE, i.e Rs. 250.
ii) No MODEM SECURITY DEPOSIT, i.e Rs 500.
iii) 50% OFF on the MODEM RENTAl. (i.e. I would be charged only Rs 25 per month).

But I was charged all the above in my first bill, i.e, Rs. 775 additional in the first bill (June 2010). In the rest of the bills till date (i.e from July 2010 till date), I have been charged Rs. 50 as modem rental charge instead of Rs. 25,i.e, a sum of Rs- 25 additional in every bill till date.

I have complained in written to “The Area Manager, BSNL, Satyabala, Howrah” regarding the same issue on 29th July 2010. I have also paid several visits to Mr. B.K. Soren, the concerned officer at Satyabala Exchange regarding the same issue but everything went in vain. I have been continuously paying all the bills on time and have been reminding for the same complaints since 15 MONTHS over e-mails and phone.

Initially they officers at the BSNL responded to my e-mails and calls, nowadays they even bother to give it a hearing.

I would humbly request you sir to take strict action against BSNL such that they don't dare to harass their customers and also ask them to solve this complaint within some proper deadline.

Thanks & Regards,
Aditya Gupta.
Phone No. - (Res[protected]
(M) [protected]

I am still waiting for the BSNL guys to install the internet connection. I got a almost 10-15 calls after making the request online for the new connection. Then a person from "Nidagal Marammadevi Prasanna" selling agent from BSNL came and collected the documents and installation fees. An there after i have not received a single call regarding this. I am not sure if i should wait or look for another option.

I

Order Number :45048440

Message from BSNL

Dear Customer,Your request For Newline Booking with Category N-OYT-GNL Has Been registered Vide Work Order Number 45048440.The New Connection Will Be Serviced Shortly,Thank You For Giving BSNL An Oppurtinity To Serve You

Sir,
I Anil kanta maharana , mobile no- [protected] due to state that the landlines phone of ours have been disconnected due to cable problems since a long period ( about 4-5 year). No action has yet been taken in spite of our personal approach and request.we the village membersare suffered this type of problem since 5 years ago. once again we request you to take steps for reconnection of phone line at an early date, lest we will take shelter under court of law.Anticipating a positive result from your office ,


contact- Anil Kanta maharana
email id- [protected]@gmail.com
mobile no- [protected]

On behalf of the District Disability Rehabilitation Centre, Dhalai undre Ministry of Social Justice & Empowerment, Govt of India, The complaint against BSNL Tripura.

Dear Sir,
Our land line connection No[protected] is out of Order from last two month and we complaint to them no-67 Dt.07/09/2011, 86 Dt-09/09/2011 and today also and we also complaint to Sr. Manager separate time by Mobile and Face to Face, they told us they will repair very soon. But practically we not get any response from their end up to till date but we are getting the bill in every month payment done including outstanding. In this regard we don’t work smoothly in favour of Rehabilitation purpose of Disabled Persons of Dhalai District. So how we will get repair this and why simply pay the bill during the period of Out of Order of Our Telephone.

And also our Data Card No- [protected] (Internet Card) not working due to pending of outstanding but we paid up to August, 2011 and our pending only one month bill which we received very shortly ( As per their information the credit limit is up to Rs.500/-) and official processing is going on. (The card is out of order from[protected] we discussed through telephone to them, they are telling due to pending bill the card is not working. So how we will get repair this and is it necessary to pay the bill from[protected].

Hi!
This is Asif and I applied New landline connection before 2 months ago from the BSNL, but nobody will come to fix the connection.
I already told so many times but still nothing heppen.
you can cont me [protected]@sify.com

I have applied for BSNL broadband with new telephone connection. I applied it over internet through BSNL official site.
The day i registered I got call from BSNL regarding documents and i submitted it to the concern executive. He took Rs 600 as security deposit and told the connection will be installed with 5 days. 3 days later I got a SMS from BSNL mentioning my workorder number. Then after I waited for 1 week but didnt get any response from BSNL. Then after along struggle I managed to contact BSNL exec at brookefield office. He told me your order has been assigned to whitefield exchange and you have to go indiranagar office to get to redirected to brookefield office. I went to indiranagar office and then redirected the workorder to brookefield office. Since then I called brookefield exchange to know the status and they are saying it will be installed in 2 day. Now its 45 days and still no response from BSNL brookefield.
I suggest everyone never apply for any BSNL product else who might face problem mentioned above.
No authority is there to manage BSNL properly.
Workorder number : 94008262

My bsnl mobile no is [protected] and i have sufficent balance and GPRS monthly pack,but from last month of 27 my GPRS is not working and i can't send sms also.I want to try to book a complaint but nobody ans me or mail me.I can't go to Orissa BSNL customer office b'coz i am on roaming .So plese help me out how can i solve this problem or give me a right mail id or tel nos .