Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Telephone number[protected] is dead for last six month I have registered complient morethan 10 times with local Telephone Exchange (karakkonam Trivandrum dist) it seems local BSNL support is very poor, they are not responding.bills coming time to time
I am paying monthly rent with out using phone. please do the needful at the earliest

Not working properly
Sir,
my landline phone is not working properly from10, APRIL, 2011.SDO,DTO,DGM,GM of this city not take any action on my landline phone([protected]) and ([protected]) parmanant not working before 6 months.I am pay full bill payment every months. I heartly request you pl take any action againest this department.

Your Surinder Kumar s/o guverdhan vpo- ferozeshah teh- ferozepur,Distt-Ferozepur(Punjab)
Mobile No[protected],[protected],[protected]

I am Dr Yaqoob Ali Khan (Yaqoob Yawar) and my Mobile Number is [protected]. Since several months I am receiving following messages from[protected] and losing a sum of Rs.25 every month for the services never demanded and never availed.

1. DEAR MOBILE RADIO SUBSCRIBER, YOUR SUBSCRIPTION WILL BE RENEWED ON 16.11.2011. TO UNSUBSCRIBE, CALL 1255533. THANK YOU FOR USING 12555 SERVICE.
And then I receive:
2. THANK YOU FOR CONTINUING THE MOBILE RADIO SUBSCRIPTION PACK. YOU WILL BE RENEWED AND CHARGED RS. 25. TO UNSUBSCRIBE, CALL 1255533

When I call the given number, I hear long taped voices about advertising, and there will ne option to unsubscribe this service. I tried it several times and further lost Rs. 20 or more each time as the rate of this call is Rs. 5 per minute.

I visited many times BSNL Local Office, they noted my number and assured me that this will not happen again, but it comes again and again and I am losing my money continiously.

Please help me.

Yaqoob Yawar

i b n oza a-302, shivchhtra residency, nr.nakshtra apt., nr.l p savani school, t p. 10, surat.
in this area no bsnl landline facilites .but there is anthor facilites is wwll i submitt the application form last fifth month at your rander divi.
thay told me that my connection started within 15 to 30 days but last three months thay told me that .the company now provied the wll instrument them so till today company not start the service .

Dear Sir,

I am the user of BSNL Prepaid Mobile Services. I have always recharge/topup my Prepaid mobile through online in your internet site "bsnl.co.in". And Lakhs of people are also recharge their prepaid mobile through online. This is for your kind information that BSNL has introduce recharge/topup in Rs. 10 to 6000. But sir when I gone this site for recharge/topup I found always only Rs.55/-,112,222,555 (OLD TOPUP DENOMINATION). When you started recharge/topup Rs.10 to 6000. Why should you did not upgrade your internet site. So I request you to please upgrade your Recharge/topup section in your internet site. Lakhs of people are using BSNL Prepaid mobile services and also want to recharge/topup their mobile through online but they sad when they see old denomination in your internet site. Again I request you Please Upgrade Your recharge/topup section in your internet site as soon as possible.


From
All Indian People

NARESH BATRA & ASSOCIATES
CHARTERED ACCOUNTANTS
14, BENI PRASAD ROAD, LALBAGH, LUCKNOW-226 001

Email : [protected]@yahoo.co.in Phone : [protected]


The SDO (Telephones), 11th November, 2011
BSNL,
Gomti Nagar,
LUCKNOW

Reg;Telephone No 2397588
Sub:Transfer of Connection and Charges Levied during this period

Dear Sir,

In connection with the above we submit as under:

01. The above telephone number was installed at 3/158, Vinay Khand, Gomti Nagar, Lucknow (1st Floor).
02. Vide our application dated 24.11.2009 it was requested to transfer the same to our new address at VIKALP KHAND, GOMTI NAGAR, LUCKNOW as mentioned in the said application. (Copy Enclosed)
03. The transfer has not yet been executed.
04. Till the date of transfer application all our dues are paid.
05. On 18.01.2010 a duplicate copy of bills was obtained showing following bills as outstanding Bill No.81170021 DT 07.12.2009 Rs.644/- & Bill No. 82705689 Dt 07.01.2010 Rs.3/- only. Obviously, the telephone was under transfer hence, no charges were levied in bill dated 07.01.2010. (Copy Enclosed).
06. But on enquiry on 11.09.2011 we were given bill dated 20.06.2011 showing outstanding of Rs.9346.36 and payment of Rs.2660/- which is not understandable.
07. It seems that charges have been levied for the in-operative period of transfer and dues created.

You are requested to please look into the matter and reverse the charges levied for the period under transfer and explain the details of payment made on 10.06.2011 Rs.2660/-, we have not made any payment on this date.

We look forward you prompt response in the matter and an early action to settle the issue.

FOR NARESH BATRA & ASSOCIATES
CHARTERED ACCOUNTANTS


(NARESH BATRA)
CHARTERED ACCOUNTANT

Hi,
I am living in Kalpataru estate, pimple gurav which apparently has a small office having BSNL franchise. I wanted to apply for a new landline number for which I initially visited the BSNL office and and was offered a 149 plan with 149 free calls and a few other features. But I was told that the society I am staying in will fall under the local franchise and I will have to approach them for any new connection and I also confirmed that the landline plans on offer should also be the same. After approaching the local dealer, I was told that the only plan they offer is the 149 rental plan with NO free calls, just incoming calls and I will be charged at 1 re / min for any outgoing calls which is not at all matching with the offer that BSNL office was offering.
Shouldnt there be a single plan for all consumers in Pune/PCMC area irrelevant to their societies?
I would like for some action to be taken and we should have the same offers that BSNL provides and not be treated any differently.

Thanks
Manish

I am fed up with frequent disruptions in the lines, wherein my telephone remains unserviceable most of the time. Whenever we register our complaint at the local Exchange, i.e. Ambad Telephone Exchange, only one line answer is given to us, lineman is not there, the cable needs to be changed, you speak to JTO mr. Pushatkar.
The state of affair is such that Mr. Pushatkar is not at all reachable, neither on his cell phone nor his landline. His mobile no. is [protected] & landline number is[protected], many times tried giving a call on both these number, mobile number rings and this gentleman never picks up the call. Today, when my mother tried calling him, the phone was picked up, earlier it was told that its her daughter on line who is speaking, then the person said, this is wrong number, when my mother further stressed, if the number was wrong, then why she earlier told that its Mr. Pushatkar's daughter speaking, she told that this is not his number and gave out his new number that is-[protected] which is coming constantly engaged.
I mean I am not paying BSNL monthly charges for charity, they are bound to give me the services they promise. I intend taking this up very strongly with the BSNL Higher Management in Nashik and also register a complaint against Mr. Pushatkar, who inspite being a public servant, refuses to take call on his mobile and whenever you call him on his landline number, he is not in office. There should be some accountability for him also. I am basically a retired Government employee from Indian Air Force and I have not seen such callous attitude anywhere.
Its high time officials like Mr. Pushatkar are held accountable to atleast listen to the complaints and redress them.

have not recieved any telephone bill for my tel. no:-2480321 till date, instead I was infomed through telephone to pay an amount of Rs. 4247/-, which I did .Now I want get duplicate bill through my e-mail for this [protected]@vidyalankar.org so that I can know the details for which I have paid this amount, thankyou.

Best regards,
Vidyalankar Classes @ Publication
Accounts Department
42321024

i used bsnl card since 5 years. but they are not given good service. i also activation the internet service since last 6 months but many time network problem and i cant satisfied. many times in our village network is off nobody take care of the mobile tower. i live in palsana and work at jolwa. same problem at jolwa also. my no. [protected]

It is unfortunate that there is no one responsible to attend the telephones for registering a complaint with BSNL Ernakulam
with regard to connection problems of Internet Broadband .
Even if somebody picks the phone, they will pass the buck to the next person and relieve himself!
The result is that we have to spend a lot of time and money on local calls without getting any results!
It will be useful if someone responsible can be available to atleast attend to the grievances of the customers
and take care of the complaints.
Regards,
Jacob Mathew
Ph:[protected]

Hi Sir/Mam,

My name is BABLU DAS and i submitted my pf Spaceman signature form in may15-2011 in silchar Place PF office and till today i haven't received my pf amount so please take it a urgent complaint and take a sufficient action regarding this complaint

My PF A/c no is AS/8400/10

Bablu Das.
Mob.:[protected]
EMAIL, bablu [protected]@rediffmail.com

I HAVE PREPAID MOBILE NO.[protected] AND SIM NO.[protected]. I HAVE SEND SO MANY MESSAGES TO 52765 BUT NO RETURN RESPONSE. I HAVE EVEN CONTACTED THE SERVICE NO(S) BUT EVERY TIME REPLY WAS THE SAME THAT SYSTEM IS NOT WORKING PROPERLY AND U PLEASE GET THE SAME THROUGH SMS.

PLEASE PROVIDE ME THE PUK NO. AND PUK2 NO.2

Sir,
I live in village - gurla dist. bhilwara rajasthan. a bsnl tower is allready installed our village gurla.
But the bsnl tower is not working properly from last 45 days. We had many complals to bsnl costmer care but we had no any responce.
Kindly look in the matter immediatly.
Thank You
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have been using the broad band connection of internet from last one year. from few days I am not able to use the internet. So I contacted bsnl office. Two staff members came to check and informed us that Modem is no more working. So We need to replace it. But they said they dont have stock of the type 2 modem. and we need to wait for 3-4 months. Or they know a dealer from whom they can get the Modem but it will charge 2000 rupees. Then I asked for type2 modem on rental basis but they said they dont have stock.

This kind of service BSNl office in Padmanabanager BSNL brank is carrying out.

Because of such a service people go for private sectors. Please consider the same as complaint against them,

Dear Sir/Madam,

I am using BSNL Haryana post paid connection with No. [protected] for last 4 months which I had purchased from Ambala .
As per BSNL, roaming is not applicable on BSNL Nos in Faridabad , Gurgaon , Punchkula & Chandigarh. Before purchasing post paid connection , I had used BSNL pre paid No. in Faridabad for 3 months & never faced roaming issue before. Roaming starts only when we cross Badarpur Border

Now with this post paid No. I observed that roaming charges are charged starting from Ballabhgarh and in complete Faridabad. In Month of Oct’11 Approx Rs.800/- were charged for roaming charges out of total bill of Rs.1161/-.

I had discussed with customer care over phone but not received any satisfactory answer. Also given written request in this regard in BSNL Exchange in Ambala city on 28th of Oct. with no update till Now.

Request you to pls have a look & do needful at the earliest

Looking forward for your quick & positive response soon.

Thanks & Regards,

Harish
[protected]

Dear Sir/Madam,
I am Mr. Amar Kumar Das, using BSNL mobile no.([protected]) of W.B Circle, fade up by the speed the BSNL SIM([protected]) giving me. Now I am in Vastrapur, Ahmedabad-15, Gujarat; and I am using Internet from here. I am using BSNL 2G but the speed I am getting is half or one third of BSNL 2G SIM of Ahmedabad. From the last 15 days I am facing this problem. I have also made complain against this to BSNL customer care many times but instead of my repeated request my problem is not solved. That's why I am getting problem in my work.

So, in this situation I am requesting you to take necessary action against BSNL W.B. as soon as possible.

Yours faithfully,
Amar Kumar Das
Mob No: [protected]
email id: [protected]@gmail.com
Date: 11.11.11

I had bought new gsm sim card by submitting my identity proof and photo copy although my sim card was blocked by saying that "your documents not received at bsnl office,so your outgoing had been blocked. I contacted the retailer and discuss the matter ,he said he has sent all the documents to bsnl office although i submitted all my identity proof 2nd time to bsnl office although my outgoing service has not been resumed,
its been more than 24 hours.

i am afraid someone may misusing my identity proof. my bsnl no. is [protected]

I am expecting to take strict action against the person found faulty in bsnl group.

for the past 8 months no bill has been sent to my mothers land line no. 2253280. as because we two brothers are not there at ranchi, posted elsewhere. my mother have to pose some grave difficulties in accessing the bills and to submit it on time. so please look into this matter seriously.
thanking you,

Amit Prasad
manitola, hinoo
ranchi - 834002.
Ph. No.[protected]

Sir several time i requested for MNP. but Bsnl rejected my request. This time i also applied for Mnp from Bsnl to Tata docomo my no [protected] and Upc no is BW774689 dated 5/11/2011. I have also sent mail to trai regarding all this mess. kindly look into this matter.