BSNL — unauthorised charging for monthly masti service 56505

BSNL — Unauthorised charging of add on services

Getting caller tunes on my mobile number [protected] without request. I had requested BSNL Customer Care Portal(All India) on 7 Feb 2011 to disconnect the service with immediate effect. I had further requested them to inform me how much amount has been charged on the service in the last one year as also refund the amount so charged. Further, I had asked to disconnect all add on services to the mobile immediately. Now, even after one month, the complaint status is 'PENDING'. Even after the request, I have been charged Rs 28/- on 11 Feb and another Rs 12/- on 3 March, 2011.
Their BSNL customer care mobile number [protected] is so badly managed, or call it mismanaged that the lady answering the call will never register your complaint, and that she will always misguide you to a wrong number.
Kindly help me get back my money that has been fraudulently taken away from my account by BSNL in the name of caller tunes without my request.
Shyam Sunder Goel

Brod band not working

right one...

56505 — Unauthorised charges

My mobile no. is [protected], five months ago I activated for government job alerts for one month only. I was charged for Rs 20 for a month. Then I sent message them (56505) to deactivate. Yet they continue charging Rs 20 every month. Every message for deactivation costs Rs 2 to me, but stil they charge every month, why? Please do needful.