[Resolved]  BSNL/ Ev-Do Card — very poor speed

Dear Sir,

Sub: Very Poor performance of EV-DO data card
Ref.: EV-DO card no 2004206 ESN no 0B243EFD
Sr.No.[protected]


With reference to the above I would like to put this matter in your kind consideration that I have purchased this EV-DO card vide receipt no 2264 dt[protected] from BSNL, Ashok Marg, Jaipur; in the name of Rajeev Mishra 74, Awadhpuri-I Mahesh Nagar, Jaipur (Rajasthan) – 302015 for Rs.4202/= (Four Thousand Two Hundred and Two only).

Since then I m very much disappointed because of following reasons:

1. The services is claimed as “High Speed Internet Service” (whole Jaipur/ Rajasthan), but at my place it has very poor speed i.e. 0 bytes/ sec to 10-15 KB/ sec while at some other places viz. Nehru Bazar, Ajmer Road, it works better. When I talked to Technical people of BSNL regarding this problem they admitted the “Weak WLL signal” problem at Mahesh Nagar because of non availability of BSL tower. I normally received no signal or 1-2 candle WLL signal over my EV-DO card at Mahesh Nagar. This causes poor performance of EV-DO Internet Card.

2. BSNL don’t have customer support services (call centre) for EV-DO card to sort out problems over telephone. Each time if any problem we face, we have to go to CSC (customer support centre) at Ashok Marg or Bajaj Nagar.

3. Billing is regularly done as I took this card on rent i.e. they r charging rent for this card while I have purchased the same. Each time I have to make correct this bill from BSNL office, Ashok Marg, Jaipur.

My question is when Mahesh Nagar don’t have BSL tower for required WLL signal for EV-DO card, then why BSNL sold me that card for the services that they can’t rendered me at Mahesh Nagar. They should black list those areas where required WLL signal is not available due to Technical reasons.

Secondly we have no option either to transfer this EV-DO card to other needy people or return to BSNL.

This is the clear case of negligence of services at the part of BSNL. They should either allow me to transfer to other person or take return of that.

I requested you to please see the matter as I m paying bills regularly without using of that EV-DO card.

Thanking You.

Regards,

Rajeev Mishra
74, Awadhpuri-I, Mahesh Nagar,
Jaipur - 302015