Bharat Sanchar Nigam [BSNL] Complaints & Reviews

respected sir

i m bsnl broadband user in kanpur (govind nagar). my complaint is delay to change my modam type-1 to
type-2 eproxmetley 2 month go down my no is[protected] pament is clear but in 2 month no action tacken to chang my modam.


plz help me

BSNL

Sub Tel No2500276 is dead since last 15 days

Dear Sir

This is to inform you that after sevral complaint No ( 5628, 5119, 6101, 1d696) there is no response from BSNL local office. WE surprised that after complaint no body is bother about services. If we dely in making payment then immly line get disconected. Our complaint is pending since last 15 days about dead telephone line.

The MTNL services are better that BSNL at least next day the complaint get attended. Here no body lineman has even show his face. Please see how you will improve your best services to your customer.
and get the above telepohone alive.

Rather I thought to take Brod Band on above line but such poor services from your department I turn my thought.

Thanks and Regards
Shivaji Vilkar
[protected]
Virar West

my parents are received a wrong call on yesterday(07/08/2009) at around 1 PM. Could you please help me to trace that number for avoiding this type of calls in future.

hi
myself lakhi prava hazarika...
i have bsnl ev-do data card internet service i have purchased this product before last 4 month..
this internet server is too slow since last 2 weeks. i have lot of official, bussiness n others works but i can not do it. i get hurmful problem 4m the server, i will not do any work properly when the server is same problem... i paid every month the monthly rental worth RS: 827.00 but will not get fast server why ?
you should be give us fast server. the monthly rental is too costly so server will get faster...
so
i request u to kindly solve the problem too earlier by hook or by crook...
hope you will give us too faster sevrer then i will do my every work completly

THANS !!!

DEMAND NOTE - WLMGH-1601
D/N NO - N203913
new gauhati bamunimaidan railway colony...

Sir,
Our House had been constructed from April'08 & complete in sept.08 during the period our Phone has been disconected & by mistak we have not inform to Telephone Dept.so pl.confirm me my outstanding bill amt as on dt. .if my Telephone security has been adjusted or not pl.confirm.Now I have requried new Telephone connection in New Scheme Rs.1/- .
Kindly confirm immediately.

Reghards
UPMA THAKKAR
Mobile no. [protected]

I had applied for a landline and broadband connectin which finally materiased after waiting for and chasing up for more than a year.After the landline connection the broaband application had to be chased and finally one Mr Sanjay came to instal the modem which did not work even then. He said that since the line fom the mains is coming to the ground floor socket and the modem was with the computer on the first floor the line connection needs to be reworked.The lineman came in a day or two and redid the connection in a way that the line is now first coming into the modem on the first floor. The modem is still not working and my repeated attempts to get mr sanjay to rectify it have failed. Everytime he gives some story or the other starting from the port in patel nagar being defective. All this time he has not taken trouble to come and see for himself and made no attempt to rectify the problem. Out of sheer disgust today i have asked him to take the instruement away as i dont want it to sit as a decorative piece.I am writing this complaint in the hope that some senior functionary of the co will intervene and have the problem rectified .My tel no is 2608167

in vennela plus there is an offer i.e we can add any 5(bsnl mobile or landline no's)atleast one landline number.for that i trying send a msg from last 2dys but i am getting like unable to send.

Dear Sir/Madam,
i am working with a Well Known IT Company, previously i used to connect to office and conference calls from my Airtel Broadband connection. i came to know about the offers by BSNL shoppe ( 10003-Vasantha Communications Pvt. Ltd.[VCPL], T.Nagar I, Opposite Kamaraj Arangam, (DMS)229, Anna Salai, Chennai-6. Ph:[protected] camp.

I booked the connection on 13-July-2009 from a representive (Nickson Raj(BSNL) : [protected]). i tried reaching him and the above mentioned BSNL Shoppe to know abt the status. since during booking as per plan, they told that it will take 3 days to install Telephone connection and after that within 3 days you will get a broadband connection.

But so far, i tried with them and found that only on 29-July-2009 only they registered my request in their account. so because of this finally from saligrammam BSNL exchange they fixed telephone connection on 5-Aug-2009, but the line is not up/active. they told by today evening you will get a call from BSNL to activate ur line and they will give u the telephone no alloted for you.

But so far, nothign is happened, i checked with saligramam BSNL branch for the same, they keep on telling the same story today the line will get up and after that within 3 days you will get a broadband connection.

Based on their advice, i have surrended my Airtel connection before 21-July itself and i dont have any access to internet to work from home.

because of this i am totally affected in stress and returning from office not in regular time. personally i am affected mental disturbance and lost my working ability..

Please do me the favour to get it done at the earliest and they should pay amount for my stress and mental strain caused by them.

sir i have recharge my cell no.[protected] on 04/08/09 at 11:30 am by online banking with my icici bank @Rs.110/- but never get it yet, i do talk to the customer service, they just gave me complaint no. H[protected] and time for 48hrs, sir i m working for Marketing Division Doordarshan, i just want to know if the problem is at department's end why do customer suffer, it is good that BSNL launch these services to facilitate the customer, but if customer do suffer for such a small amount then why do customer trust on BSNL and transact big amounts. sir do consider on my complaint.

thanking you



neeraj nayyar

Repected Sir,

This is Vipin Kumar Rai S/O Sh. Hare Ram Rai. I m using the Postpaid plan of BSNL(PLAN-99) since last 4 years.But now i want to change it into the Prepaid plan with same number. But they(BSNL MEERUT) r not ready to convert it into Prepaid .According to TRAI it is possible to convert the no. from postpaid to prepaid.

So, Please suggested me what should i do for changing it. I m giving some related information about the Cell No.

Customer Name Vipin Kumar Rai

MOB. NO. [protected]

Address Modi Rubber Colony
Nc-13/2 Modipuram Meerut(U.P.)

My internet connection is frequently getting disconnected. the dsl light on the modem is almost always blinking due to which i cannot connect online. and in case it ever stabilises the download speed is excruciatingly slow.. on an average 5-6kbps.. takes me hours to download sth.. i had called the customer care innumerable times and the lineman came n said theres nothing wrong. i reside in kottapuram under thrissur exchange

Sir,
With due respect this is to inform you that I, Subhasish Mondal, have purchesed two DOST related BSNL SIM card (Ph no: [protected] & [protected]). I have sent DOSTI message on 22/07/09 but still now(06/08/2009) it is not activated. I have called customer care several time but they did not take a single action. In fact last time (06/08/2009 10.50 pm) customer care executive roughly threat me that my number would not be activated anyhow and also funning me for taking legal steps. I really not excepted this kind of behaviour from BSNL team.

Please take strict action for this kind of lazy, careless and bad behaviour's employees.

my 1st no: [protected]
my 2nd no: [protected]
call cust care : 06/08/09 at 22.50(threat me)
sim activated : 20/07/09
sent DOSTI sms : 22/07/09

Thanks and regards,
Subhasish Mondal
(Kolkata, WB)

Hi

Please someone look into the matter. I am really worried to think that this is how a company can do its business without even providing 10% of the product which is being promised. Is there anything in this country which will help the consumers?


--- On Tue, 28/7/09, Debasish Sen <[protected]@ymail.com> wrote:


From: Debasish Sen <[protected]@ymail.com>
Subject: Fw: Consumer ID:[protected] Telephone Number:[protected] Complaint: Intermittent BB connection along with slow speed
To: [protected]@sancharika.com, [protected]@sancharika.com, [protected]@sancharika.com, [protected]@starnews.co.in
Cc: "Debasish Sen" <debasish.[protected]@wipro.com>
Date: Tuesday, 28 July, 2009, 7:17 AM

Hi

I am forwarding this email to you as i still havent got any reply on my problem. Nobody took the pain of calling me or emailing me back. Not even after i keep booking through the toll free[protected] system. When i tried to log my grievances by dialling 1095 as suggested by http://www.bsnl.co.in/pg/pg1.htm, it registered me for BSNL 3G services. What the hell?? When i dial 12727, it doesnt even ring. Why have you created these websites with so much of wrong information conveyed to the customers?

What is happening? Please someone look into it. Is this what we customers expect from such a huge telecom company?


--- On Wed, 17/6/09, Debasish Sen <[protected]@ymail.com> wrote:


From: Debasish Sen <[protected]@ymail.com>
Subject: Consumer ID:[protected] Telephone Number:[protected] Complaint: Intermittent BB connection along with slow speed
To: [protected]@dataone.in
Cc: [protected]@bsnl.co.in, [protected]@dataone.in, [protected]@dataone.in, debasish.[protected]@wipro.com
Date: Wednesday, 17 June, 2009, 10:36 AM


Hi

My name is Debasish Sen. I am writing you this email on behalf of my father, Mr. Bholanath Sen. We are using your BSNL telephony service for more than 9 years now. We had the PSTN installed at our place at[protected]. Then, i subscribed for the Broadband Unlimited package (Home user) on the year of 2005. My account number for the DataOne Broadband Service is KLK[protected]. I should say that i am still with you people for my Broadband because i had this idea that your are the best in this business. However, i can feel now that my thoughts & reality has a huge difference. The kind of customer service
you people have is extremely downgraded. I myself work for British Telecom, who themselves is the backbone o[censored]K telephony service. SO, i know it very well where we lack & where we are better. Obviously, i am not comparing both the companies. Anyway, let's come straight to the point why i am writing this letter.

I have a Black Sterlite Wireless Router provided to me by BSNL. The router works fine, no doubt about it(although, i never
came to find the way to go in it's firmware to open few ports for my PS2). But, this is not my problem. My problem is every
now & then, i lose the ADSL light on my Router i.e. the broadband signals are intermittent or dropping. I have complained on
the[protected] number many a times & on every occasion they handed me with a docket number. Rarely, i get a call
from someone who asks whether its working or not. It works after that, it definitely does. BUT, ONLY FOR ANOTHER
FEW HOURS!! Then, once again it goes off, comes back & goes off again. Is this what is always expected from BSNL?
Lousy service?? I strongly believe that there is something wrong at the local exchange & it is not being dealt accordingly.
I want someone to sort this problem for me. i want my broadband to be working all the time instead of the flashing/Off ADSL
light.
Also, i am also attaching a screenshot of my broadband speed tested by YOUR so called Broadband Speed Tester. i cant
imagine that i am paying for a 2 MBPS BB connection & i am getting a 57.90 kbps speed & i can download files at an
amazing speed of 7.24 kbps. Dont you think, you should just stop providing Broadband to customers & concentrate on Dail
Up services??
Your service is rubbish! I will be waiting for a better provider to come into market.
Customer Details
[protected]-
Name: Mr. Bholanath Sen
Telephone Number:[protected]
Consumer ID:[protected]
DataOne Broadband Account Number: KLK[protected]
Regards
Debasish Sen
(on behalf of Bholanath Sen)

Dear Sir,

I had logged in to bangaloretelecom.com with my old user id and password. It prompted me to change my password. It took me through the password change portal. I tried changing the password but it said password change failed. Then I tried re-logging with my old password it throw me an error invalid username/password. I tried calling customer care but the they were not able to help me. All I want is to reset my password for user_id:Prateek_wap and send it to my email account registered with www.bangaloretelecom.com

Please help me out.

Thanks with regards,
Prateek

Hi its been more than 2 weeks and still I am waiting for my new connection and later on I've to apply separately for broadband as they don't take application for phone and broadband connection at same time and for providing the connection itself they are taking so much of time and again I've to wait for broadband connection.i request you to please do the needful as soon as possible my registration number is [protected] and the phone number alloted to me is[protected]
Thanks
Ashish

Dear sir,
I have been using BSNL broadband internet connection from march'08 and since then my internet connection was working perfectly.After viewing BSNL's internet connection speed and service, many of my friends had switched to BSNL from other Internet Service Providers.
But from the last 3~4 months i am facing internet diconnection problem and very often i am not able to connect to the internet.This has become a daily problem and very frustating for me as i am a working professional and generally surf on internet in the evening time only.I have had done many complaints to my local telephone exchange and Mr.SDO as well but everytime i get the response as " We will see"...can't get help of this sentence.

With the downfall in communication through landline (telephone) calls and communication market taking over by private cellular service provider, these type of ignorance by BSNL personnel is never expected. If somebody is sincerely reading my complaint then please help me out and get this problem sorted out ASAP.My telephone number is[protected]

Dear Sir,
I am from Vadodara, Gujarat and i have complain against telephone nos[protected], 2634579. I would like to tell you that i have registered complain against the above telephone nos since last one month or more. They are registered in name of Hamax Pharmaceuticals, 703, GIDC Makarpura, Vadodara - 10. I am the partner of this company. Actually I have given complain in the BSNL Vadodara more than 1 month ago Then i have contact the supervisior incharge and he has informed us that there is cable fault so it will take some time to get corrected. Thenafter the supervisior has not attended our call and also was not available in person. So we have given the complain in writing for which i have a copy with the stamp of receipt from BSNL Vadodara Then they had informed us that the complain will be taken care of within 5 - 6 days. Then we waited for about 10 days but nothing was done and then we gave another letter mentioning the above matter and also threating them to go to the higher authority if the complain is not solved within 5 days but still the complain remains unsolved and every our one man goes there and spends 4 - 5 hours and gets no reply or receives message that due to cable fault many lines are not working in Makarpura GIDC area and it is not only your line that is not working. The reply itself suggests how careless the BSNL officials are regarding complain against non working telephone lines.
I am facing lots of problems as only 1 out of our four lines of BSNL is working and that is having heavy impact on our turnover as we do business through Telephone.

You are requested to look into the matter and do something so the matter is taken care of as soon as possibe

Sir Please help us

Thanking You

For Hamax Pharmaceuticals

Sunil Patel
Partner

we have taken bsnl broadband since 15 days .The bsnl official from gopalapatnam, visakhapatnam area came, and not installed any drivers and said there is problem in modem and never responded after calling sooo many times also. we are irritated by calling to the customer care.no one is responsible for customers.plz make the problem solveble

sir, i nave a Bsnl board band connection on phone no. [protected] last nine months internet is not properly working but i hane been submitted a large numbsrs of complints to the relevant person's and g.m. udaipur on phone or on net but not listen my complints . every 2 or 3 days internet connection disconnected and working after open the phone, plz listen to my payer - rajendra rathore

I applied for IPTV at my Chandigarh residence through Akash agencies, who declared that IPTV service is being provided by BSNL. IPTV was installed at my residence after repeated followup with M/s Akash. After installation, I discovered that my either I can watch TV or surf internet. Akash personnel said BSNL will replace existing single port modem to multiport modem. This was confirmed by BSNL's public dealing personnel also. They reffered me to the Technical dept. for replacing the modem. When I met Technical services dept. of BSNL, to my surprise, they said they have nothing to do with M/s Akash (I purchased IPTV connection in the name of BSNL) and the modem will not be replaced and nothing can be done. On my repeated requests, they asked me to give an application regarding the same, which I did and nothing has happened till date. Today the situation is, whenever I switch ON my TV, the screen either reads BUSY or THE NETWORK IS BUSY. Despite paying for the facillity, I am not able to watch TV. I think BSNL should own the responsibility of harassing the customers, as M/s Akash are getting the connections in the name of BSNL. It is in the name of BSNL only that I opted for IPTV otherwise there are better private service providers for the same.

Please help.

Pawan Kanda
[protected]
[protected]