[Resolved] BSNL Excel Prepaid — deducting 256 rs. n then after complaining not resolving it.

[Resolved] BSNL Excel Prepaid — deducting 256 rs. n then after complaining not resolving it.

N neha gupta from Ahmedabad, Gujarat

i have activated gprs on 1 feb 2009 on my handset n tried to test it. i have surfed for 10 mins after that n have just opened yahoo mail site to see my account n also orkut site to see if i got any new scrap. when i have disconnected it i saw that my balance from 1270rs was reduced to 1014 rs just for 10 min browsing where i have not downloaded anything. the charges was 5paisa per 10 kb. when i called customer care they put my call on hold for 2-3 times n after that they registered my complaint at 1:17 pm...later i daily called them asking why they have deducted my money n they didn't resolve it. on 4th of feb at 9:21 pm i recieved a sms telling my docket no. 2852724 has been resolved. after that also i din't got my money back. askiing for reason they say its for gprs n when i talked saying that i haven't utilised that much kb's so charge me 256 rs approx. they didn't answer n now i m calling they put my call on hold saying we r transfering to our seniors...my complaint according to them is solved but they r neiither refunding my money nor answering on what bases they have deduced my 256 rs. for ten min simple surfing... pls help me neha gupta Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

arul.r

from Chennai, Tamil Nadu

Dear sir,

I am Long term user of excel general plan( From 2004 onwards) prepaid sim of your network,
Initially i was stayed in Saidapet (west) During this period no issue, After i shifted my resident from saidapet to Ullagaram the problem starts ie, When i entered to my home i am not able attend calls inside from home.

This only for BSNL network for other operator like Airtel & Vodafone It is clear and no problems for that network, This problem already complaint raised in Nanganallur Telephone Exchange before one year, But problem still continuing, For this problem myself try to switch over to another network, But all friends&others familiar this Number so i could't change all of sudden, Kindly look into this and do the needful,

Thanking You,

Arul.R

sachin naik

from Panaji, Goa

whether you are browsing for 10 mins or 5 mins but everything depends on the size of the page, like one page may have 500 kb, so that will take you to 5p*500kb

You recived a message from bsnl that your complain has been solved means, bsnl has detected that there is no wrong deduction of money and hence you did not get your money back

ANUPAM DAS

from Nashik, Maharashtra

Dear Sir,
On last 31st march I applied for one bsnl excell for getting free talk time of Rs 200/ but after activasion of my mobile no [protected] have got only talk time of Rs60/.
When I, ll get rest talk time of Rs140/, wating for your kind intimation,
Thanking you,
With regards,
NITAI SHARMA
TELIAMURA,
TRIPURA(W)
PIN-799205

VIKASH AGARWAL

from Siliguri, West Bengal

DEAR SIR,

THIS IS TO INFORM YOU THAT I HAVE RECHARGED WITH PREPAID CREDIT OF RS.50 FROM NO. 91632 ON 15.10.2009 AT 03.49.46 PM UNDER RE NO.[protected]. FOR FREE SMS

IN THIS CONNECTION I LIKE TO INFORM YOU THAT THE AMOUNT IS BEING DIDUCTED FOR THE SMS MADE OUTSIDE WEST BENGAL AS IS WAS SAID THAT NO AMOUNT WILL BE DUDCTED FOR THE SMS MADE ALL OVER INDIA...

KINDL;Y LOOKINTO THE MATTER AND MAKE NECESSRY ARRANGEMENTS FOR THE REVERSE OF TE AMOUNT DEDUCTED .. THE AMOUNT MAY BE ARROUND 60-70 .

HOPE THAT YOU WILL DO THE NEEDFULL,

AWATING FOR YOUR REPLY

UTTAM
[protected]