Bharat Sanchar Nigam [BSNL] Complaints & Reviews

AS I am user of bsnl mobile services, but facing some serious problem due to unfair and irresponsible behaviour of the bsnl costumer care services. firstly how radio active get activated on my mobile I don't know that.which reduces my balance Rs 25/month ;last date of performing month(problem in advance instead of a good service).Not only this when I call costumer care of bsnl they ask me to call 1255533 which will give me options to get deactivate this, having charges Rs 5/min although I called it several time but no options are available there(a greedy service provider, only want to make fool there costumer to earn money)...
Till dated (feb 04)my radio active is not deactived..If it will not deactivate this month then disconnection will be the best way get ridoff of this helling service...and also I will file a case in consumer forum to compansate my financial & mental harassment...

our number is 24863580.(valasaravakkam)
customer care centre is in the next street.
Though we complained, nobody has come.
Also bill for january 2009 has not been sent

We had BSNL connection for the past 11 years. Recently we have shifted our house to new address where there was no BSNL connection. Hence we had surrendered our telephone connection by June 2008. But so far, we have not received our refund amount.
Initially BSNL staff said it will take 3 months. After 3 months when we enquired, they said there is some problem and it will take another month. Now, its six gone. this number[protected] has been allotted to new customer. Means that our connection was surrendered. Still we have not received any information/ refund amount.

Recently Ambattur staff said that, they lost the papers which we gave at the time of surrender. We have been wandering between ambattur office and anna nagar office for this purpose. Even I have raised umpty of compliants in BSNL site regarding this but no response.
As a last option, i am writing this grievance mail behalf of my parents as they are old and cannot come out frequently from home.
Thanks

I have lossed my sim on 3rd feb 2009 morning 6 o clock.
Please lock my sim as soon as possible.
and tell me the procedure to get back my same no.

I have been retired from BSNL o/o. The General Manager, BSNL Telecom District Chapra(Bihar). My PPO No is
TA/BR/CHP/105-P:- My pension is being drawn in SB A/c No [protected] in SBI Bazar Branch Chapra(Bihar).At present I am
getting Rs 7497/- as pension plus DA since 1.04.07. The complaint is that the dearness allowance on pension is not included or paid which were due on 01.07.07, 01.10.07,
01.01.08, 01.04.08 and 01.07.08 inspite of repeated request to the above branch. As reported, the above branch has
forwarded my complaint to your office in the month os Feb'08 and April'08.in between since August 2008 Rs. 1336 deducted from my pension amount without any intimation. Apart from that, my DA is yet to be pending since 1 April 2007. I have made several reqeusts to SBI regarding this issue through e-mails, letter, and verbal as well, but only assurance is given from their end. Now, I am facing a lot of fianancial problem. It is very tough for me to survive at this juncture. After having tired a lot, I am registering my complaint with you since this issue has been pending for last 5 months.

Hoping for a favorable action.

Maheshwar Prasad



Kindly take necessary action so that regular payment of DA is paid to me alongwith all arrears with
admissible interest.
Yours faithfully,
Maheshwar Prasad
Ex- Sr Supervisor,
Telecom Chapra(Bihar).

Hello Sir,

I have been facing issue with international sms. My number is[protected]

Initially, i could send international sms, but not receive any international sms.

After registering complaint and no satisfactory solution, now, i can neither send nor receive any international sms.

As per the bsnl, mere refreshing the message centre number in the message settings is the solution.

It's turing out to be a headache, getting a simple service function properly.

Kindly help me out in this.

Thanks,
Hima.

FOr bill of Nov 2008, whenI was trying to make payment online on 24th Nov, due to some technical error on internet, So for the same bill amount deducted twice from my bank account: Payment details are

A.
24/11/2008

ICONN/6691543/[protected]/241108/110

835.00


B.


24/11/2008

ICONN/6686343/[protected]/241108/110...

Sir,
I don't know why the BSNL exchange people simply took more than 20 days to solve the problem. My broadband is not working from evening 6 to morning 7. The DSL blinks through out night time. My complaint no. 622655. The BSNL people says that my modem is fault now, but I checked with 3 other modems with my line, the same problem occurs. But the BSNL modem works fine through out a day & night. Now they force me to buy...

I have tried to topup/rechatge my BSNL prepaid mobile[protected] from internet banking of ICICI bank. I wanted to top up my mobile as I have validity upto July 2009. I recharged with voucher of Rs.112 and the amount had been deducted from my account but I got only Rs. 30 in my account. The Detail of transaction is as follows:
1.Date: 30/01/09
2. Service: Euronet
3. Transaction No. [protected]
I received a SMS form BSNL " Your account has been credited with Rs. 30.00 voucher successfully from Euronet on 30/01/09 at 09:59 AM Ref: 9444012"
I wanted to know that whether recharge from ICICI is a validity recharge or top up recharge as when I contacted BSNL customer care, I was tod that I have selected the validity recharge and 30 days validity is added to my account but as I have allready validity up to July the validity is not extended.

Please help.

Sir,
I receive a SMS - " Your mobile has won you GBP 200, 000 in the 2009 Shell Int'L mobile Draw (PIN NO...) To claim, email your name and Pin No. to [protected]@live.com"

Please say what can I do ?

regards,
Anil

I am not able to check my usage even though i enter my portal id and password in the usage checking portal


i called the bsnl guys...they say its ok here...but i cant ...when i tell them to see my usage and tell me...they say they cant do it

thats it...its really irritating..when u wont get the service u were promised

I lost my cellphone with bsnl prepaid sim this morning. Please block the same immediately so that it may not be misused.

Thank you

M.Anantha lakshmi.

We Subscribe BSNL IP TV service on 24/01/2009 and we paid Rs 999/- for this.
On 28/01/2009 19:00 BSNL Installed IP TV setup at our home now this time we paid Rs 380/- for cable wire (Rs 20/- per meter for 18 meter cable) and connector (Rs 20/- two connector) and they don't give receipt this time.
After installing this IP TV its works fine only for 4 to 5 hrs that's it. Next day 29/01/2009 when we start our TV this was not working. We wait for 2 hrs but service not work then we complain this on Ph: 2771177 at 11:00 AM they said some problem is occurred this service and will be fixed soon and wait until 29/01/2009 17:00 PM. We do the same thing as instructed. But this was not fixed. We again Phone on same number and this time they said that we are sorry this service will be fixed by next day 30/01/2009 09:00 AM. We again for next day. but it not working again.
Now we again phone on same number[protected] now this time they said that "we are shifting our sever from Delhi to Jaipur" please wait until 30/01/2009 19:00 PM. Then we again wait for this but as usual to this service “no problem was fixed”.
Now we again complain on same number[protected] they didn't pick up the phone many times. But when they pick up the phone finally, they again said the same thing that we are shifting our server from Delhi to Jaipur please wait until next day 31/01/2009 11:00 AM. We have no other way so we wait until next day.
But same as previous, service not working next day and we now complained on BSNL ph: 1500 (Complain no: 5778992) at 11:00 AM and they said this will be fixed soon "please wait".
We wait until 31/01/2009 19:00 and we again phone on BSNL Ph 1500 and this time they said that please wait until 24 hrs after your complained so we wait until 01/02/2009 12:00 PM. More than 24 hrs.
But no result we again ph on BSNL Ph 1500 and this time they said that we marked you complained on high priority and we will try to resolve soon.
PLEASE HELP!!!

I have given application on dt 27.12.08 at Panigate office for permanently clouser of my tele, 2518448, but on dtd 31, 1.09 your office had not close my telephone. Your office said you have free WLL instrument surender but I have no any other WLL instrument. You are requested to close my telephone immediately. I am not liable any bill from 27.12.2008.

Sir/Ma'm
I have lost the portal ID for my BSNL broadband Acoount and so am unable to check my usage. Please help me.
Details:
Place- Ujjain
Username- bmvujnmp

Hi, I have lost my mobile and the sim also. Request you to kindly lock the mobile no: [protected].

Pls block ASAP .

Thanks and Regards,

Saurabh Bansal
[protected]

Dear Sir

I am use bsnl broadband from last four month.
First my plan 250, Next time i changed it and take 500c+ . For this i give a application to it .
But when my bill com, i check that my bill come with 750 plan (unlimited plan)

I pay extra 199 rs amout .
So Please tell me solution about this.
Thanks

To,
The Chief General Manager,
Bharat Sanchar Nigam Ltd.
MP circle, Bhopal.

Sub: - Non credit of EXTRA TALK TIME .

Ref :- Your advertisement published in Nai Dunia newspaper Jabalpur
edition dtd. 25-12-08.

Respected Sir,
In reference to above subject, I R. Kapilesh consumer of BSNL mobile services at Birsinghpur, Distt. Umaria M.P., looking to your attractive advertisement got recharged mobile nos. as per scheme prevailing 25th December to 1st January’09.
I recharge Mobile no.[protected] Name- Ritu Handa, date of recharge 27-12-08,[protected]Name- Ramesh Kapilesh date of recharge[protected] through voucher of Rs. 3371.00 only.in each mobile. After recharging received a talktime of Rs. 3000.00 in each mobile whereas no EXTRA TALK TIME has been credit to each mobile.
When contected to service provider from respective mobile numbers service providers unable to reply on above scheme of EXTRA TALK TIME of Rs. 750.00 on recharging through voucher of Rs. 3371.
So I am requesting you to immediately credit Rs. 750.00 EXTRA TALK TIME as per scheme published in the newspaper.(cutting enclosed) to mobile no.[protected] &[protected] & convey staff / officers regarding the scheme.

Enclosed: - Paper cutting.

Thanking you,

Yours faithfully,


Ramesh Kapilesh,
C-141, MPEB Coloney
Birsinghpur, Disst. Umaria.

i had my modem of bsnl installed 16 days back but till date they havent provided me my splitter because of that my phone is dead and the internet speed is negligible i had called several times but no action has been yet taken kindly do needfull regarding my complaint my ph no is [protected]

I am using bsnl prepaid connectin with this no.[protected]. for the
last two months my balance was cut by Rs. 60 monthly so complaint about this in customer care. compaint no. is RA2301563 & IA0517177. but problem continues till today no messages from company about this.

i want to stop this unauthorised cut of from my balance

Plz solve this