Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello All,

Please find below the e-mails that has gone out to BSNL on my complaint that has been now outstanding for three months. Could you please help me in taking this up further with BSNL to arrive at a solution.

Thanks.
Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

Zi Abraham/db/dbcom
[protected]:26 PM
To
[protected]@sancharnet.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnldataone.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@sancharnet.in, [protected]@bsnl.in, [protected]@sancharnet.in, [protected]@sancharnet.in, [protected]@bsnl.co.in, k.[protected]@bsnl.co.in, [protected]@sancharnet.in
cc
[protected]@rediffmail.com, [protected]@gmail.com
Subject
Complaint on BSNL services, Billing, Customer Care and Broadband Services: absolute deficiency in services

Hello All,

It is a pity that experienced and qualified officers at BSNL is now not able to comprehend and look into the facts in my complaint which is now being formally raised the fourth time here.

Just restating from my previous mail:

To sum up the complaint still persists on account of following reasons:
1) The deposit interest on Rs. 3, 500/- for the period 18th April 2007 to 12 Sept 2008 (513 days) to be given as credit on my account
2) the broadband Dataone charges and modem charges are to be deducted for the period starting from 12th Sept. to 15th Nov. 2008 (for non-availablity of services)
3) my telephone connection was dead for 3 days (from 12th to 15th Nov 2008): rental rebate including Dataone charges and modem charges to be given
4) Pending the dispute on the bills, my telephone has been disconnected for non-payment from 19/Nov/2008. This was also informed to the investigating officer on two incoming calls that I had received from the phone number[protected]st call on 21/11/2008 at 10:24 AM & 2nd call on 22/11/2008 at 4:14 PM). Hence rental rebate including Dataone charges and modem charges to be given for the period starting from 19th Nov 2008 till the date on which BSNL plans to reinstate my connection.
5) Reactivate my connection after informing me on the exact amount that needs to be paid after all adjustments requested for in the points (1) to (4) raised above are accounted for.

Please let me know if you would want me to calculate the rebates that needs to granted pertaining to the issues stated above.

Attached below is the scanned copy of the three letters that I had received from yourselves.




Though partially the problem has been looked into and a rebate of Rs. 240/- granted; it is quite ironic that new bills also have been raised in the interim taking my total outstanding to Rs. 2, 119/- (Rs. 208 the revised amount for bill no. [protected], Rs. 754 for bill no. [protected], Rs. 584 for bill no. [protected], Rs. 573 for bill no. [protected] ) when the telephone and internet services have been disconnected by BSNL from the 19th Nov 2008.

It seems to quite unfortunate that a company like BSNL is unable to resolve my grievance completely even after about THREE months.


Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------
----- Forwarded by Zi Abraham/db/dbcom on[protected]:49 PM -----
Zi Abraham/db/dbcom
[protected]:54 PM
To
[protected]@sancharnet.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnldataone.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@sancharnet.in, [protected]@bsnl.in, [protected]@sancharnet.in, [protected]@sancharnet.in, [protected]@bsnl.co.in, k.[protected]@bsnl.co.in, [protected]@sancharnet.in
cc
[protected]@rediffmail.com, [protected]@gmail.com
Subject
Complaint on BSNL services, Billing, Customer Care and Broadband Services: absolute deficiency in services




Hello All,

Another huge disappointment. My complaint has been closed without addressing all the issues that I had raised via my e-mails below. The resolution is quite unsatisfactory and it makes the last sentence of your letter ("Thanking you and assuring you of our best attention always") fully meaningless.

From the letter that I had received yesterday as a response to my complaint (letter from BSNL given as .pdf attachment herein), the last part where it mentions to whom all the letter is marked, I quote " 2. SDE (PG)... for kind information and for closing the cases from the PGRMS site, pl."; serious doubts arise within as to whether the investigation was to address my concerns or was simply to find a solution to close the complaint on the PGRMS site.



The letter also states "drop wire replaced". From my understanding, the drop wire is the wire that connects my telephone to the post from where the connection is given. If that is correct, then the drop wire has not be replaced as no BSNL personnel had visited my premises to check on this complaint or for replacing the drop wire. Your letter stating broadband services has been restored by itself validates my complaint that the services were unavailable.

On my visit to the BSNL Indiranagar office on 15 Nov 2008, the external engineer had stated that there was problem with my login credentials and that was reassigned to make my broadband connection functional. So I do not really believe the rectification measures stated in your letter, which is rather given for the sake of a reason.

To sum up the complaint still persists on account of following reasons:
1) The deposit interest on Rs. 3, 500/- for the period 18th April 2007 to 12 Sept 2008 (513 days) to be given as credit on my account
2) the broadband Dataone charges and modem charges are to be deducted for the period starting from 12th Sept. to 15th Nov. 2008 (for non-availablity of services)
3) my telephone connection was dead for 3 days (from 12th to 15th Nov 2008): rental rebate including Dataone charges and modem charges to be given
4) Pending the dispute on the bills, my telephone has been disconnected for non-payment from 19/Nov/2008. This was also informed to the investigating officer on two incoming calls that I had received from the phone number[protected]st call on 21/11/2008 at 10:24 AM & 2nd call on 22/11/2008 at 4:14 PM). Hence rental rebate including Dataone charges and modem charges to be given for the period starting from 19th Nov 2008 till the date on which BSNL plans to reinstate my connection.
5) Reactivate my connection after informing me on the exact amount that needs to be paid after all adjustments requested for in points (1) to (4) raised above.

I also have a request that, at least the complaint should be addressed by an officer who has the powers to arrive at solutions rather than entrusting this grievance to somebody who is either not fully briefed on the complaint or who does not have enough authority to take decisions and acts being helpless.

Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

----- Forwarded by Zi Abraham/db/dbcom on[protected]:58 PM -----
Zi Abraham/db/dbcom
[protected]:54 AM
To
[protected]@sancharnet.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnldataone.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@sancharnet.in, [protected]@bsnl.in, [protected]@sancharnet.in
cc
[protected]@rediffmail.com, [protected]@gmail.com
Subject
Complaint on BSNL services, Billing, Customer Care and Broadband Services: absolute deficiency in services





Hello All,

This mail is an update on the current situation further to my previous mail.

Finally, I got to see my broadband connection working from the 15th Nov 2008. To my surprise my telephone connection was dead for 3 days (from 12th to 15th Nov 2008). It was caused by some technical glitch at the exchange (something related to ‘wedge’). Even for this I had visited the exchange again for a solution.

Further to earlier e-mail, my grievance is now being looked into. But the officer is not quite sure whether a rebate can be given to me for the time when my broadband connection has not been working. The possible suggestion would be to ask the relevant authorities to check my usage during the period and decide. To me the solution is quite clear; I will not pay a penny for services not rendered to me. I have been suffering from the deficiency in the different services rendered such as prolonged delay in local shift, no formal communication on delay, excess billing, incorrect billing, improper service on call center lines, closure of complaints without addressing the problem, delay in grievance resolution etc…

To make it clear, the broadband Dataone charges and modem charges are to be deducted for the period starting from 12th Sept. to 15th Nov. 2008. The relevant taxes should also go down by the same proportion.

Please be informed that the once the new outstanding bill after the requested rebates in full and the interest credit (for 513 days) is given, I would be settling the dues till date. Please make sure that Broadband services are charged only from 15th Nov 2008 in the next bill and not the entire period.

To add insult to injury, my telephone services has been suspended from today for non payment of bills which are under dispute. This will also mean that the rental and fixed charges for the period of non-service will again have to deducted in my future bills as the payment is pending because of the dispute on billing detailed in the mails herein.

This mail also being faxed to Fax Nos.[protected]Attn: Jayashimha Rao), 22860351 and 25571072
Thanks.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

----- Forwarded by Zi Abraham/db/dbcom on[protected]:46 AM -----
Zi Abraham/db/dbcom
[protected]:39 PM
To
[protected]@sancharnet.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnldataone.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@sancharnet.in, [protected]@bsnl.in, [protected]@sancharnet.in
cc
[protected]@rediffmail.com, [protected]@gmail.com
Subject
Complaint on BSNL services, Billing, Customer Care and Broadband Services





From
Zi Abraham
1944, 1st Floor,
4th ‘A’ Mian, 8th ‘B’ cross,
New Tippasandra,
Bangalore – 560075.
Ph. No. 25293033
Consumer No. 47685873

To whomsoever It May Concern

Dear Sir/Madam,

Sub: Complaint on BSNL services, Billing, Customer Care and Broadband Services

Brief History:
Local Shift was pending from 18 April 2007 (OB NO.[protected] from Koramangala Exchange to IndiraNagar Exchange. The connection was finally given on 12 Sept 2008 after personally following up many many times by visiting the BSNL office at IndiraNagar (80 ft. road).

Bill No. [protected] was raised 14/10/2008 for net amount of Rs. 5, 172/-. This was further revised when I had taken this up with the Customer Relations Officer and the Jr. Accounts Officer on the 21 Oct 2008. The revised amount is now Rs. 448/-.

I hope that looking at the history you would understand the reasons for my dissatisfaction and frustration that I have been undergoing for over one and half years on having a connection in my name with no telephone line at my residence. At least this time I need to tell everybody the reason due to which all this built up to an unsatisfied customer for BSNL. I still remember the numerous visits that I had made to the BSNL office for a solution and when I was asked to meet different people and even people were transferred in between the period and there was not end to my problem. Finally it was only on the interference of AM (East) that I got the present connection. I also know that even when my connection was pending for technical feasibility, there were other connections that were given from the same post/area during the interim period.

Current Problems:
There are two things which has to be rectified again:

1) My interest earnings on the deposits that I had with BSNL during the period from 18th April 2007 to 12 Sept 2008 where I did have a connection as the Local shift was pending for nearly one and a half years (513 days). Deposits of Rs. 3, 000/- (Paid on 28 Feb 2006) on the Landline connection with ISD facility and Rs. 500/- (Paid on 04/03/2006) Deposit on the Modem for the DataOne BroadBand connection.

2) After the new connection (Ph. No.[protected]was given at Tippasandra on 12 Sept 2008, I have made the following complaints regarding Dataone Broadband not working
a) 11 Sept 2008 – Complaint No. 11090106 logged on 1500 – The Engineer checked the status through the phone and said that the line was weak.
b) 12 Sept 2008 - Complaint No. 12090047 logged on 1500
c) 11 Oct 2008 - Complaint No. 11100155 logged on 1500 – The executive refused to re-open the previous complaint but instead gave me a new complaint number.
d) 25 Oct 2008 – The executive on 1500 banged the phone (time: 1:45 PM) showing refusal to lodge or re-open the earlier complaint.
e) 25 Oct 2008 - Interacted with four different engineers on Broadband complaints no. [protected] between 1:50 PM and 4:00 PM. Finally a complaint has been lodged with no. 1008/454 so that an Engineer would visit my place to check on the problem. Three times the line got disconnected when I was placed on hold by the BSNL executive. An escalation contact was not provided even on request except for the mail id: "[protected]@bsnldataone.in"
As my Broadband connection has not been working from 12 Sept 2008 till date, I see no reason for me to pay the Dataone plan charges and the Modem Charges on my bill No. [protected]

Solution expected:
1) The deposit interest on Rs. 3, 500/- for the period 18th April 2007 to 12 Sept 2008 (513 days) to be given as credit on my account
2) Reverse the Dataone plan charges and the Modem Charges on my bill No. [protected] as my Dataone Broadband connection has not been working and I have time and again raised it.
3) To immediately ask somebody who is responsible to look into my Broadband connection problem and rectify it to enable availability of services.
For any clarification, please reach me on my mobile[protected].

Your early response is much appreciated.

Thank you all for your time and effort in providing an appropriate solution.

Best Regards,
Zi
[protected][protected]------
Zi Abraham
Mob:[protected]
mail to: zi.[protected]@db.com
[protected][protected]------

I gets messages for job alert about 10 to 12 times in a day. I don't need such thing at all.
To the height, without any SMS or information 20 Rs. is deducted from my balance each month.
On asking Customer Care, they provide a simple solution of sending SMS to Unsubscribe and
see the beauty of looting those useless SMS also cost Rs.2. I need to get rid of this thing,
as I have circulated my cell no to my friends and relatives etc. I can't change my operator also.

iam residing at guntur my telephone number is 2224635, i gave a compliant to the bsnl authorities on January 19th when i found my broad band connection is not working. Since that day iam repeatedly requesting those bsnl officials but nobody came and rectified my problem. yesterday i rang to the general manager guntur telecom office but the person who received my telephone call informed me that they cant do any thing as union election is going on staff is very busy in that election.today i again requested concerned officials, they told that they come today and rectify the problem but nobody came.
iam surprising though my compliant was registered on January 19th itself why no bsnl official is bothered to attand my compliant i request concerned to rectify my broad band problem and i further request to take necessary action against the responsible persons who neglected duties

BSNL is a name that we trust. However, our trust and faith, as it seems, is going down the drains. I have applied for a broadband internet connection dated 19th November 2008. I was assured of installation within 15 days, an official protocol. However, I am writing this complaint on the 22nd January 2009, which is well beyond the given period of time and I have not received the connection as yet.

So do we really consider that BSNL is doing its best to break its official protocols and unnecessarily harassing its consumers or do we keep blaming the regular hartals that the management has to fight? It is disgraceful that Calcutta Telephones is doing so much to shoo its consumers off. Initially I used to suggest BSNL services to all my business partners and subordinates along with my friends and association, but today I realise I have made a mistake by not suggesting other service providers.

I am well aware that this complaint would go down the garbage dump (as it happens in most cases), yet I am trying my level best to voice my concern as I want to save future applicants from needless harassment.

My self Brham Prakash. I have got BSNL broadband connecion on my landline telephone No.[protected]. I am facing constant dropout in net connection for the last three month. Speed is good, but my time is consumed in connecting the net every two minute.

Hi,
My no is [protected]. I want to deactivate the caller tune service, has in the process iam trying the send message "UNSUB ALL" to 56700 as specified in the bsnl site. But i am unable to send the message and i am repeated getting the failure status fro the message i am trying to send.
So, Please look after the problem and take an appropriate action.

Thanks & Regards
Veeranarayana Reddy V

Dear Sir,

I have personally sent my application to the BSNL office in Ghaziabad (near delhi border) to cancel my broadband. It is more than days now. I got the stamped copy of the application. The connection is still active and we are wondering how long it will take.

We have called their office but haven't received a proper response.

My bsnl telephone number is[protected].

Please help me to cancel this connection. They are saying that I will have to pay the bill until they decide to cancel at their own sweet will.

Thanking you

Yours sincerely
Rajat Mishra

In spite of repeated complaints, my tel no 2431247, at D10 in SEc 44 has been out of order for last 20 days, not that it works continuously anyway, but still this is the longest duration that it has been dead & looking at some other complaints i wonder if they have disconnected, i am paying my dues regularly so there is no reason as such, but with bsnl noida you never know !...

Dear Sir,

I have taken a broad band connection in Bharuch ( Gujarat ) . It is frequently getting disconnected .
Pl. take care of my Complaint and solve the above problem as early as possiable.

Broad band phone connection Phone No[protected] location Bharuch ( Gujarat )

Thanks

Rajesh Gujarathi.
32, ShreejiKrupa Society,
Near Narmada Appt,
Behind Gayatri Nagar,
BHARUCH.

Sir,
My name's Abubaker my mobile no. is [protected] {Karnataka Customer}
Even after sufficient balance, am unable to send SMS and paying daily rental of Re.1...
So please kindly help me out... I had called to customer care, nobody is taking the call...
I am helpless...

Thanking You,
Yours Faithfully,
Mohammed Abubaker

Despite many request to close the massage of Bollywood daily and galloping of Rs.15/ every month to customer care i am not able to get rid of Problem.

sir,

I have not received Pan card till date. i got PAN no .AMOPK973A From UTI, Gadhinagar office jammu, J&K . How will i get it .please gives suggestion.


Lalit
mob. no. [protected]

I've TamilNadu BSNL SIM Card +[protected]. I used past two plus years. Actually last week my SIM card shows "Inactive SIM". I try to some other mobile (Sony to Motorola). It is getting same. So, I couldn't call any body and same that, I didn't get any call from others. So, Immediately I call the BSNL Customer Center (TamilNadu). They told that SIM is not locked it is activated. I reply, but I could not able to call from this SIM. They told that it is not my fault. You purchase another duplicate SIM card at customer care center. Actually that time I’m Chennai. So, I miss lot of calls. But there didn’t get care. They said that when come to native place and purchase the new duplicate card. I’m getting upset.

Dear Sir/Madam

This is to bring your attention that our phone (NAME-PRABIR DUTTA BISWAS, [protected]) is dead from 20th January'08.Please do needful as earliest as possible.

thanks & regards
Sarmistha Dutta Biswas
[protected]

6 months back i availed BSNL broadband with telephone connection of Rs 500 scheme.
I used to get charges around 560 to 650 rupees including call charges and Broadband charge.Total call was around 150 to 200.
But this month i got bills for 810 calls stating Rs 1275.
My connection is only home purpose.
We asked call list,
But BSNL is giving Mobile number list and 95 Number list only. Even the call list says i made only 57 calls of mobile and 95 numbers.
They are saying no land line number call list is readily available.
I am sure in my home we have not talked for 810 calls, because 2 Cell phones are existing and we always using cell phones.
(810 calls means atleast 10 hours talk minimum for a month, it is highly difficult in home environment to talk for 10 hours )We actually got the BSNL line for broadband purpose.
I talked to BSNL, there is no proper reply.
What can i do..
I am thinking of closing the BSNL connection.
Give the advise.
To whom we can appeal ?
Can we get early disposal?

I, Sounak Nandi have recently taken kolkata 249 sim.It was taken on my mother's name(Samita Nandi).It was said that 450 min bsnl to bsnl would be free.But when i call any bsnl mobile it charges as usual 20 paise.I registered a complain to the cust care.They gave me a complain No.3343369. they told that the money would be credited but after two days my phone still hasnot be credited.I only took this seem to enjoy this free calls from bsnl to bsnl.Please do the needful as quickly as possible otherwise i am facing a lot of problems.

Sir, I started home based medical transcription 1 yr ago for which I need very high speed net connection. So I have taken bsnl broadband connection unlimited solely for that purpose. Ever since I am facing frequent troubles in the net connection:
1. Many a times the DSL will be disconnected.
2. Though it displays 100 mbps that speed will not be there..even yahoo messenger cld not be connected.
3. Land line phone almost every 10th day will be dead...and so on...
with these many problems I lost my job also...now got a new one, but again the same problem. I request you to please consider this issue and rectify my landline and net problems once for all.
My landline no. is[protected]Badangpet exchange). Many times complaints were lodged there also...
Expecting your immediate action in this regard...

Sahithi Hela

Dear sir,
From last 7 days bbservice is not work properly. I am unable to see my usage details account.

Your Unsatisfied Customer
[protected]

I AM A RESIDENT OF PATRAN WHICH COMES UNDER PATIALA DISTRICT PUNJAB I HAVE A COMPLAINT AGAINST BSNL COMPANY . ACTUALY I BOUGHT A SIM FROM THEM UNDER THEIR STUDENT POWER SCHEME . BUT THEY SOLD ME ANOTHER SIM UNDER THIS PLAN BY ASSURING ME THAT IT WILL BE CONVERTED INTO STUDENT PLAN IN TWO DAYS . BUT IT IS NOT CONVERTED .I VISITED THEIR DEPARTMENT REGULARLY BUT THEY ARE DOING NOTHING ABOUT IT . I BOUGHT THAT SIM ON 12-12-08 ON MY NAME ANKUSH MITTAL OF 203 RUPEES . THEY PROMISE ME TO GIVE 3 MONTHS VALIDITY, 100 RUPEES BALANCE AND MESSAGES FREE ON ANY LOCAL NUMBER BUT NOTHING HAPPENED. SIM NUMBER IS [protected].AND MY CONTACT NUMBER IS [protected] . PLEASE HELP ME OUT OF THIS I WILL BE VERY THANKFUL TO UR CHANNEL

HAi

I am using "unlimited 750+" plan from 17.01.2009. But now i cant access the internet.Even complained about this issue there is no response till now... It was a worst reaponse from BSNL customer care...