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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 739

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A
Ajaysingh Rao
from Vapi, Gujarat
Feb 24, 2009
Resolved
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Dear sir,
respected say fully requst you that my bsnl landline ph. no. [protected] Vill-BORLY, Post-JHAB, Dist-JALORE (Rajsthan) is not working since one year but we are payeing the bill amount regularely since one year..
We will coplalaint so many time to the department but no mbody can lition or take the any action against the our complaints.
So please mind the our problums and take any action
Yours Faithfully
Ridmalsingh Bhoorsinghji Rao
Aug 14, 2020
Complaint marked as Resolved 

Bharat Sanchar Nigam Limited — landline phone not working

My landline phone no.[protected] not working form last 10 days. complain already registered in office. My phone was held-up within one & two month from last 2 years. service provider not providing permanent solution.the service provider also chargin rent for non uses phone.

Bharat Sanchar Nigam Limited — LANDLINE PHONE NOT WORKING

I Kanshi Rsam Sharma S/o Late Shre Laxman Dass R/O VPO Thural Teshil Palampur District Kangra (H.P), consumer of your BSNL Company since 8 years.

I lugubriously pronounce that I am consumer of BSNL Landline Phone vide telephone Account Number is [protected], Customer Number is [protected] & Phone Number[protected].
Customarily the Landline phone is not functioning from preceding One & Half Month.
I have enumerated the criticism so voluminous stints on 198 by 22 times (details attached) as well as vocally articulated at Thural Circle & Bhavarana Circle. And also make the microelectronic grumble number [protected] dated 25.08.2011.
Nonetheless the affirmative feat has not taken by any BSNL personnel.
Although I personally interconnect with JTO (Bhavarna) having interaction number[protected] on 25.08.2011, but the riposte was identical uncouth & in undesirable tactic.
Even though the Bill is coming in proper way as frequently derives on steady basis.


As per Diktat of TRAI if the Basic (Landline) Phone not functioning more than Three Days, the Bill can’t raise by the Telephone Company.
But in the bill has upstretched of one-to-one extent by your company on unvarying basis.
Consequently enlightening to you that, regulate Bill Amount as per Guidelines of TRAI.
Nevertheless confirming to disconnect the same connection & release the sanctuary as well as attentiveness on sanctuary on amassed center with instantaneous influence.
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    D
    DHARMENDRA KUMAR AGRAWAL
    from Chennai, Tamil Nadu
    Feb 24, 2009
    Resolved
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    SIR,
    Please acknowdge the receipt and confirm that this chat messenger services has been removed from my mobile nos. [protected] and no further deduction will be made in future for such services by any service provider.ThanksD.K.AGRAWAL
    --- On Sat, 7/2/09, dharmendra agrawal <[protected]@yahoo.com> wrote:

    From: dharmendra agrawal <[protected]@yahoo.com>
    Subject: Request for cancellation of all CHAT MESSENGER SERVICES ON [protected]
    To: sde.csc.[protected]@gmail.com, bsnlrj.[protected]@gmail.com
    Date: Saturday, 7 February, 2009, 7:28 PM

    Sir, Please confirm that the below said CHAT MESSENGER SERVICES HAS BEEN Cancelled and no further debits/deduction from my account will take place.ThanksD.AGRL On Fri, 30/1/09, bsnl jaipur <bsnlrj.[protected]@gmail.com> wrote:

    From: bsnl jaipur <bsnlrj.[protected]@gmail.com>
    Subject: Re: Fw: sub's complaint, Please help
    To: [protected]@yahoo.com
    Date: Friday, 30 January, 2009, 12:54 PM

    PL WRITE YOUR MOBILE NO

    On Thu, Jan 29, 2009 at 7:45 PM, dharmendra agrawal <[protected]@yahoo.com> wrote:


    Sir, It has passed three months with contineous deduction of rs.15.00 per month from my account, and i am lodging complaint regularly on mail as well on customer service nos, but no avail. I thank shri somaniji of your bsnl bajaj nagar for listening me and forwarding the request to you. Please disconnect/discontinue all CHAT MESSENGER SERVICES FROM MY MOBILE to ensure that no such deduction is made further as i didnot asked anyone to provide me such char service neither i subscribed any such service.Please discontinue for-ever the chat messenger. I HAVE BEEN CHARGED BY SENDER#[protected], Message centre no# [protected].ThanksD.AGRAWAL
    Aug 14, 2020
    Complaint marked as Resolved 
    dear sir,
    my bsnl landline ph. no.[protected] at- BORLY, Post-JHAB, Teh- SANCHORE, Dist- Jalore (Rajsthan) is not working since one year but we are regularly payeing the bill amount since one year we will complaint so many time but no body can lition or take any action against our comlaint
    so please mind the our problums and take any action

    your 's regards
    Ridmalsingh Bhoorsinghji Rao
    Dear Sir, kindly deactivate Chat messanger from my mobile number [protected] . I HAVE BEEN CHARGED BY SENDER#[protected], Message centre no# [protected].
    Please disconnect/discontinue all CHAT MESSENGER SERVICES FROM MY MOBILE to ensure that no such deduction is made further .Thanks Vishal Agarwal
    bsnl lend line phone se mobaile inqury no.1503 nahi milta hai udaipur ssa me deogarh sdca me kisi phone se
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      P
      pardyotkrads
      from Kolkata, West Bengal
      Feb 23, 2009
      Resolved
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      Sir,
      For the last four months I have not received a single copy of BILL.This has been causing me a great distress.Every month I have had to obtain a duplicate bill and make payment. I am a Senior Govt Officer.Pl look into it.Thanx,
      Pradyot Kr Das
      LANDLINE NO.[protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      Sir,

      Please send Land line along with Broadband Bill as i never receipt the Broadband Bill since my connection .only one Bill receipt from end which is not for Broadband as reported by your Official. I m So worried about my Bill. I have seen Duplicate searching the Internet but that is unbelievable . So please send the Bill in details . My Land Line No. is [protected]
      RESP SIR/MADAM

      I HAD LOST MY BILL AND RECEIPT OF THE MONTH OF JANUARY 09( payable in february)
      OF THE FOLLOWING NUMBERS.

      [protected] AND[protected]

      THE AMOUNT PAID BY ME WAS Rs. 1176 & Rs. 306

      due the lost of bills, i am not able to claim them from my employee
      had gone to ur near bill station but could not find it since i do not know the payment date.

      KINDLY HELP AND OBLIGE
      I would like to have the landline bill along with broadband bill. So far, i am getting the bills separately, which cause inconvenience for me . Atleast the bill which is going to be issued for the next month onwards should be combined. My landline no[protected].
      sir i have paid my landline bill on 261212 through internet "quick pay" option. my phone no is[protected]. i have not received the receipt on my email dalbir.[protected]@sbico.in till date. so i am unable to claim from my employeer. please send me the receipt at the earliest. thanks. dalbir singh
      i have lost my BSNL broadband ADSL2 bill receipt and now broadband not working.

      can you please suggest me how can i replace this broadband...

      NORE : i have lost my broadband bill receipt and its in warranty...
      Ref land line no.[protected], A/C no.[protected],
      Sir, on 18/03/2014, I have my land line bill through online, but receipt did not generated, pl. help me, by JEYABAL T
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        R
        rajat misra
        from Kolkata, West Bengal
        Feb 23, 2009
        Resolved
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        i recieved a SMS frm MD SPDC NG stating that my mobile no. [protected] had won $ 1 million in a mobile draw and that i needed to contact a Mr Alex Johnson with my details to claim the award.
        Aug 14, 2020
        Complaint marked as Resolved 
        FROM: SUMERMAL K.JAIN
        NO., 106-107, RAJALAKSHMI COMPLEX,
        MAMULPET, BANGALORE-560 053.
        PH: 22374952

        TO: THE DIVISIONAL ENGINEER,
        BANGALORE TELECOM OFFICE
        K.G.ROAD,
        BANGALORE

        DEAR SIR,
        SUB: COMPLAINT REGARDING THE NON DELIVERY OF THE NEW INSTRUMENT FOR THE NEW PHONE NO.22374952 AT THE TIME OF INSTALLING THE NEW CONNECTION AND ALSO THE PHONE IS DEAD FROM THE PAST 25 DAYS. COMPLAINT NO.5903.

        I AM THE BSNL CUSTOMER FROM THE PAST 20 YEARS AND I HAVE GOT MORE THAN 6 BSNL PHONES. BUT THESE DAYS I FIND LOT OF PROBLEMS WITH BSNL PHONE LINES AND IT SEEMS THAT THE BSNL PEOPLE ARE UNWILLING TO LISTEN OUR COMPLAINTS.

        REGARDING THE NEW PHONE INSTRUMENT: WHEN THE PERSON WHO HAD COME TO MAKE NEW CONNECTION, HE HAD COME WITH THE NEW INSTRUMENT, BUT TAKING THE UNDUE ADVANTAGE HE HAD TAKEN BACK THE PHONE AND UPON REQUEST WE WERE TOLD THAT IT WILL BE DELIVERED VERY SOON. SO I REQUEST YOU TO RETURN THE MONEY FOR THE NEW INSTRUMENT WHICH YOUR PERSON / ENGINEER HAD TAKEN BACK AND I REQUEST YOUR DEPARTMENT TO TAKE ACTION AGAINST THE PEOPLE WHO TAKE UNDUE ADVANTAGE.

        REGARDING THE PHONE IS DEAD FROM THE PAST 25 DAYS: I MUST HAVE MADE SEVERAL COMPLAINTS FOR THE PHONE WHICH IS DEAD FROM THE PAST 25 DAYS. WHEN WE CALLED UP, WE WERE TOLD THAT THERE IS CABLE FAULT. I WANT TO ASK YOUR DEPARTMENT THAT HOW LONG IT WILL TAKE FOR THE CABLE FAULT TO BE RECTIFIED? IF IT WAS ANY OTHER TELECOM COMPANY, THEY WOULD HAVE RECTIFIED WITH IN 24 HOURS. SO I REQUEST YOU TO TAKE THE IMMEDIATE, SO THAT OUR COMPLAINTS SHOULD NOT BE ON DEAF EARS. I ALSO REQUEST YOU TO WAIVE THE RENT FOR THE TIME BEING TILL THE PHONE LINE IS PUT TO NORMAL.


        AN EARLY ACTION IN THIS MATTER SHALL BE APPRECIATED.

        THANK YOU,
        REGARDS
        SUMERMAL K.JAIN
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          N
          niraj oza
          from Delhi, Delhi
          Feb 22, 2009
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          there is no specification about that how this plan is unlimited with downloading or charchable!!!
          then after you use bill is not proper & more big of amount!!!
          not any response from customer care center & not any specification about whole information of this plan cahrchable or not(unlimited!!!).
          and also i cannot know about my postpaid message counter to know about howmany messages i can use as free.
          please help me about all this things.
          Aug 14, 2020
          Complaint marked as Resolved 
          i have use bsnl prepaid card but inter net speed was very low so if you have any free gprs setting then plz call me my no. [protected]
          I want to know about GPRS Plan 199 - Under this plan customer call center people says only browsing is free and downloading charges are separate. So I want to know the downloading is free or it is chargable. Pleas let me tknow.

          Satish Pawar
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            P
            prashanth
            from Bengaluru, Karnataka
            Feb 22, 2009
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            bsnl broadband service(kamakshipalya vijaynagar exchane KHB colony magadi road)
            BSNL service is the dumbest service i evr seen in my life
            it has fatal server down evry time when i open my server
            i will face frequent server down msgs on my screen
            just imagine a service where my server went down for 6 times when i ended previous line...
            customer care executives are so rude they wont respond to any quiries (not all but most of)
            they will just say tht its not our issue visit office
            ahhh office its other hell to be seen you have to wait minimun 10 mins to hear a word from them
            most of time it will be "naaleno nadidho banni nodona..."
            hectic pls take action regarding this ...
            pls pls
            Aug 14, 2020
            Complaint marked as Resolved 
            Most of the BSNL employees are "KAMCHORS" ... bloody fools don't even attend us if we go to the office neither the customer care number answers ... is there anybody to take action against these "kamchors"..."THE WORST BROADBAND SERVICE EVER EXPERIENCED"...
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              K
              Karthikeyan P
              from Bengaluru, Karnataka
              Feb 22, 2009
              Resolved
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              Hi,

              The outgoing calls for my telephone[protected] has been stopped. The reason told that payment due. But, I did pay Rs. 1114 instead of Rs. 557 for Nov-2008 payment via Bangalore telecom district website. The extra amount which I paid is not given back to me. I thought that the same amount will be carry forward to next month bill payment. So, I didn't pay for dec-2008 bill as I already paid the same amount along with Nov-2008 bill payment.

              Please register a complaint on this.

              Regards,
              Karthik
              Aug 14, 2020
              Complaint marked as Resolved 
              The outgoing is disconnected for telephone no.[protected] for which payment is due / since its the first bill in this house which was recently shifted so still not recieved bill but telephone connection disconnected for non - payment..

              pls help out for bill or reconnect the line again..
              Since last two months I am not getting the Phone bill[protected] which I was getting regularly since last 1 year in the same address.For which the payment was late . Despite the payment was made on the basis of duplicate bill up to date the out going call has been barred in my phone.

              It may be mentioned here that the phone has been provided by my Organisation as my service is an essential service i.e Legal Deptt.and the payment is being made by my organisation as per my entitlement.

              It is requested to allow out going calls immediately and send my bill in my e-mail ID if possible simultaneously through postal regularly in order to avoid delay payments. For which I shall be thankful.

              Amiya Kumar Sahu
              Asst. Regional Manager (Law)
              Oriental bank of Commerce
              My land line Telephone No.[protected] having Broad Band facility, remained dead from 4/12/08 to 6/1/09 and again from 2/2/09 to 24/3/09 (Complaint docket No.0486 dtd 5/12/08 and 19 dtd 2/2/09 respectively). Written request/application for rental rebate & Broad Band charges for above periods was submitted to Commercial Officer, Yelahanka on 15/4/09, who in turn submitted case to O/O A.M.(North) during May, 09 for implementation. The rental rebate/Broad Band charges case is not yet implemented and reportedly pending with the AM(North), s office.
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                R
                Raghuveer
                from Mahbubnagar, Telangana
                Feb 21, 2009
                Resolved
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                Deactivation of Caller Tunes.

                I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated on January 22, 2009. Rs.37/39 was deducted from sim. I sent a message BT DACT to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 10th - 15th February. They used to say that server is down or call after 24hours. On 15th again I sent a message for De-activation BT DACT to 56700. After two days I found that Rs.12/- was deducted....
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                sanjeev kumar
                from Indore, Madhya Pradesh
                Feb 21, 2009
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                there is no connectivity of broadband since 19 feb 09.dial tone is there, but at taskbar it shows limited or no connectivity.

                BSNL DATAONE — no connectivity

                dear customer care executive i am regular user of our connection data one and my user id as follow bli_rita357 from yesterday it am unable to loge in with internet and i am in big problem with out internet connection so kindely immediately solve my problem thanking you.
                every time i connect throw internet it automaticaly disconncet after some time
                and the dsl yellow light of modem start dipping.
                plz solve this problem
                Dear Sir,
                Last two days not geting the incoming mails.not connecting to the incoming mail.
                Out going mail is ok, internet ok.

                BSNL — limited or no connectivity

                i use iti modem for bsnl broadband connetion. which is know showing limited or no conectivity at realteck lan of 100 mbps
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                  T
                  t.ginvanglian
                  from Panaji, Goa
                  Feb 20, 2009
                  Resolved
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                  Dear Sir
                  I have been complaining for not able to receive sms from Vancouver. But I am able to send. I am able to receive when I use AIRTEL, AIRCEL, or others except BSNL.Kindly help me.

                  Thanks
                  Lian
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  BSNL — no sms incoming from Vancouver

                  Dear Sir
                  I had complaint many times for not receiving sms from Vancouver. I can send from my BSNL number. [protected]. I can receive sms immediately from vancouver when I use other operator's SIM card.

                  Why the problem is not solved till date. Who ever I contact could not give me the right technical answer.

                  T.Ginvanglian
                  O/o CGMT, NE_II Circle, BSNL
                  Dimapur, Nagaland

                  [protected]
                  Dear Sir,

                  I have complaint to your considration. I have not received SMS from ICICI Bank on this BSNL Prepaid No [protected] so please consider & do the needfull.Its urgent requirement.

                  Thanks & Regards
                  Ramprakash sharma
                  Khilchipur
                  Sawai madhopur -322001
                  Rajasthan
                  [protected]
                  sir my sim is not sending sms to any of the no.
                  i hav complaint number of tym but there is no response ...
                  i hav also contacted customer care ...
                  they take it very lightly...
                  plz help me in this regard
                  sir my sim is not sending sms to any of the no.
                  i hav complaint number of tym but there is no response ...
                  i hav also contacted customer care ...
                  they take it very lightly...
                  plz help me in this regard
                  thankyou
                  your's truly
                  pooja
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                    A
                    abhishekcj
                    from Ahmedabad, Gujarat
                    Feb 20, 2009
                    Resolved
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                    Resolved

                    i cant check my broadband usage
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    hi,i have bsnl broadband connection.though i have my id and password,i cant check my usage.it shows Invalid 'Username or Password Please Try Again'.so plase help me.
                    For renewal/changing of package of BSNL Broadband online facility should be available.
                    i am not getting my usage .plz help me
                    i have typed my user name & password correctly but my usage is not displayed
                    while connecting to broadband it takes lots of time. an error message showing error number 815.what does this mean .plz explain.
                    have been using UT-300R2U. A week back, it suddenly stopped working. The LEDs are all flashing normally, but I am getting the msg" Error 678: Remote server not responding.the phone line is busy.". My old dial-up connection is working fine. The BSNL guys gave the same old excuse-" as long as the LEDs are flashing right, its not our problem. Your computer caught a cold"

                    Guys pls help me out. I have re-configured the router a thousand times, but still no response. Do you suggest re-installation of tht OS?Currently I am using XP and connect thru ethernet cebal

                    and I am using vista .getting the msg"error 815
                    want to know current useage
                    Want to know current useages
                    i canot find my portal id.so i cannot know my usage.my land line no. is 24341018.
                    sir
                    i have a bsnl broadbant connection user i want detail for usage ..but not available usage checking for bsnl broadband pls help me...


                    yours faithfully..
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                      DR.KL RONGMEI
                      from Pappinisseri, Kerala
                      Feb 20, 2009
                      Resolved
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                      Resolved

                      please refer to my previous account no.[protected] with the connection of mobile no.[protected] which I availed the service connection from Gangtok, Sikkim.Consequence upon my transfer to Siliguri, West Bengal I submitted application for closure w.e.f. 31.08.07 in a prescribed form on 30.08.07.Now it is my earnest request that the concerned authority may refund security deposited amount of Rs.2000.(Rupees two thousand only) as BSNL Siliguri Branch is denying to refund the security deposit till today on production of the reciept.
                      Aug 14, 2020
                      Complaint marked as Resolved 

                      BSNL - Cell Phone — refund of deposit Rs.2000

                      sir,

                      I am a prepaid cellphone customer of BSNL, Hyderabad no.is [protected].

                      Earlier it was postpaid, now I requested BSNL, migration to prepaid on 06/09/08. I was deposited Rs.2000/- at the time of postpaid connection & the same was informed me that, while disconnect of postpaid line it will be back to me within 40 days. Till now I have not yet received my deposite amount after contacting BSNL officers.

                      BSNL Cellular service — denial in making refund of security deposit

                      please refer to my bsnl post paid cellular phone account no.[protected] with the previous mobile no.[protected] which was closed since 31st. August 2007. Now the authority of BSNL, West Bengal refuse to refund my security deposit amount of Rs.2000.(Rupees Two thousand only). The concerned authority may please intimate the course of action taken at your best level to the complainee.

                      BSNL — poor signal quality

                      dear bsnl, we are facing a bad, poor quality signals from ur tower, and facing roaming charges in home network due to poor signals, at VPO BAROTIWALA DISTT.SOLAN:TEH.BADDI(HP)174103, plz take necc action and plz instal more towers to better the services

                      BSNL Cellular service — Poor Reception Quality

                      I am sure BSNL is not a network provider whole have inferior quality antennas and stations. But unfortunately they are having the least inferior broadcasting quality, or i should say, they are the ones who pretend to have least inferior quality broadcasting. I am not saying that they are doing it purposefully to demotivate the loyal customers to the govt cellular firm, so that once they got fed up they will move to other celluar operations provided by tata or reliance. But why?? that should be answered by BSNL "uncorrupted" management themselves. when ever i call my home bsnl mobile number the call will get disconnected in less than 2 minutes.. mostly after 60 seconds, so that they get the next pulse also. Brilliant idea. Kudos and Hats off BSNL... We indians are proud of you.
                      Here is a trick to get fast refund of security deposit from BSNL, if it was not made by them within the prescribed period of 60 days. I had the same problem. I sent a letter to BSNL Office under the RTI Act asking them (a) when the refund will be made and (b) the name of the official who is holding my application. Attach a postal order for Rs. 10 and send the letter to the APIO (Assistant Public Information Officer) of local BSNL office (Jaipur in my case) where you filed your request for refund. Visit BSNL website to get the address of the APIO. Under the RTI Act, they are supposed to respond to you within 30 days otherwise there is a fine of Rs. 250 per day of delay. I got my refund within 15 days.

                      BSNL Cellular Service — tariff balance cut without any notification

                      my bsnl cellular no. is [protected],I am very much disturbed with bsnl cellular connection,because they cut my main balance from my mobile no. without any information,recently they cut 120- rs. from my mob.without any notification,that is the heaviest amount, before this incident the have also cut money several a time,but the customer care would not reply me when so ever i used to called them,please help me.

                      BSNL — cut my main balance without any information.

                      My number is [protected]..i was charged Rs 50 on 09.04.2011 for doing nothing. i called the customer care but they did not respond properly. It has already happened before. i am customer of bsnl for past 18 month and i did not expect this type of service from bsnl....
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                        rakesh dubey
                        from Delhi, Delhi
                        Feb 20, 2009
                        Resolved
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                        Resolved

                        Sir,
                        For the past 10 days, all the telephone lines are out of order in my office, i.e. Indian Agricultural Research Institute, Regional Station, Indore. We are facing lot of difficulties in absence of telephone facilities at our office. kindly look into the matter urgently, otherwise i will knock the door of state consumer redressal forum tomorrow. Numbers are:[protected];[protected];[protected] and one line on internet connection.
                        Thanks
                        Rakesh Dubey
                        Administrator
                        Indian Agricultural Research Institute,
                        Regional Station, Indore
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Sir,

                        The phone line at my home for the number[protected] is not working from last 7 days. I have logged my complaint at the BSNL call center with the complaint number 6993, but still no action has been taken on my complaint.

                        I request you to do the needful things to reactivate my phone connection at the earliest, otherwise I am going to log a complaint in the national consumer forum and that time I wil be seeking for all the compensations from BSNL.

                        Puneet Bhatt

                        IARI — Complaint

                        I tried to book the four tickets from Bangalore to Nizamuddin travelling on 07th September 2009. But, I have not received the tickets, but money has been deducted from my syndicate bank A/C. Please reimburse the money as soon as possible.

                        IRCTC ID : ssuthakar
                        Dear Sir,

                        my mob number is[protected] i not send any sms on 53733 from last 17 days. I have logged my complaint at the BSNL call center with the [protected] complaint number 3357505, but still no action has been taken on my complaint. then i have logged again my complaint at the BSNL call center with the [protected] complaint number 3384940

                        I request you to do the needful things to reactivate my mobile sms service, otherwise I am going to log a complaint in the national consumer forum and that time I wil be seeking for all the compensations from BSNL.
                        my telephone no[protected] is not working for 4 days
                        Dear Sir
                        Please I think you are wasting time, change telephone company due to very poor services of BSNL.
                        In my opinion, services of BSNL are worst in the country, even during the times of competition. On 18/3/10 my tel and net went dead. Early in the morning at computerised centre I lodged a complaint. During the time of nonfunctioning of my tel. I had followed up on mobile with officers. Every officer was giving peculiar and irritating replies and giving the excuse of road digging. For 4 days I had to go to cybercafe and spend on an av of Rs. 75/- per day. On 22/3/10 I had a talk with the SDO. I found him also to be equally non responsible, saying they donot have any control on the road digging and we will have to bear with it every now and then. He also said I should take an additional wireless connection by paying reuired amount. It is very easy for these people to give suggestions for what we should do, but what they should do they donot know. Ultimately after hearing so many other nonsense bunch of excuse, I had to loose my temper & I told him in plain terms that my tel and net should start working by 23/3/10. So it started working on 23/3/10 at 2 pm. But you know where was the problem? It was on the pole. And the officers and linemen simply assumed that, the problem was of digging. And Airtel cable is running parrallel to their cable and there tel were made working on the same day, i.e 18/3/10

                        This is only a recent incidence. I have experience with BSNL for the last 9 yrs and the total journey is awesome and irritating. Just because of lack of time people and me have not complained.

                        If I go on writing here it will not be less than 4 pages.
                        MY PHONE NO. 2562950 IS FOUND DEAD ON OUR RETURN AFTER VACATION ON 7TH JUNE 2010. IMMEDIATELY COMPLAINT WAS REGISTERED VIDE NO. 484801. TODAY IS 15TH JUNE. STILL INSPITE OF DAILY ASSURANCE NOTHING HAS BEEN DONE AND NOBODY IS CARING FOR MY PROBLEM.

                        SHOULD I TAKE THE EXTREME STEP OF DISCONTINUING MY RELATIONSHIP WITH B.S.N.L. ? I HAVE NO OTHER OPTION. PRIVATE OPERATORS ARE THERE TO WELCOME PEOPLE LIKE ME.

                        GM, TELEPHONES MAY TAKE UP THE MATTER PERSONALLY AND ENSURE THAT THE RENT IS NOT CHARGED IN THE NEXT BILLS FOR THE PERIOD/DAYS WHEN MY PHONE IS DEAD.

                        RADHAKRISHNAN
                        304, CHHAYASHREE APPARTMENT
                        137, SRINAGAR EXTENSION
                        INDORE - 452018
                        Mobile: [protected]
                        Dear Shree M I Kulmi,

                        My telephone No.[protected] is not working since 27/03/2011.

                        Complaint registration No. --[protected] dated 27/03/2011 --à Complaint attended by but fault was not rectified.

                        Complaint registration No. –[protected] dated 03/04/2011 --à Complaint not attended (Set dead some time very noisy can’t use for incoming /outgoing calls)

                        Repeated follow up on every alternate day.

                        Also contacted JTO – [protected], STO – [protected]

                        After 23 days both the officials suggested to disconnect existing no. and apply for fresh WLL connection.


                        This clearly reflect non professional attitude of your officials and BSNL is not competent to provide good services to it’s client. It would not be wrong if I say BSNL don’t care about the grievances of it’s customer.
                        Dear Shree M I Kulmi,

                        My telephone No.[protected] is not working since 27/03/2011.

                        Complaint registration No. --[protected] dated 27/03/2011 -- Complaint attended by but fault was not rectified.

                        Complaint registration No. –[protected] dated 03/04/2011 -- Complaint not attended (Set dead some time very noisy can’t use for incoming /outgoing calls)

                        Repeated follow up on every alternate day.

                        Also contacted JTO – [protected], STO – [protected]

                        After 23 days both the officials suggested to disconnect existing no. and apply for fresh WLL connection.

                        This clearly reflect non professional attitude of your officials and BSNL is not competent to provide good services to it’s client. It would not be wrong if I say BSNL don’t care about the grievances of it’s customer.

                        We are using BSNL Land line connections since 1993. Despite all competitions and attractive offer we still continue with BSNL.

                        Presently having 06 no. of mobile connections in my house we are maintaining landline connection because this no. was circulated to most of our near and dear from long time.

                        We have also paid yearly charge for this connection and at this stage your officials suggest to surrender the number seems very redicules.

                        Pl. note that if complaint will not be resolved within three working day we will be forced to go to appellant authority and subsequently consumer forum /Judiciary authority.

                        BSNL not deserve to charge rents for the period of faulty services.

                        Hope you will take up the matter on top priority and resolve the issue at the earliest.

                        Thanks & Regard
                        ___________________________

                        Prakash M. Neema
                        Branch Manager
                        Cotecna Inspection India Pvt Ltd.
                        Branch Office :
                        99, Adarsh Meghdoot Nagar,
                        Beside BSNL Office(Vijay Nagar)
                        Indore-452010, M.P., India.

                        Tel: +[protected]
                        Mob.: +91-[protected]

                        Tele Fax.:+[protected]

                        E Mail : prakash.[protected]@cotecna.co.in

                         Web side : www.cotecna.com
                        I have a BSNL landline phone (Indore - 0731). It goes dead frequently, I do not know how to lodge a complaint, everytime I have to go to BSNL office. Can you advise me a contact number that I can access from my non BSNL cell phone.
                        My tel. no. is [protected] is not working since29/06/12
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                          Yash K. Thakkar
                          from Cuncolim, Goa
                          Feb 20, 2009
                          Resolved
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                          Hi,
                          I am Yash Thakkar from Ahmedabad and my no. is[protected]. My connection in 99/- Rs. monthly rental plan along with 171/- Rs. (LO KAR LO BAAT) facility. I applied for the Boradband connection on my no. with 750 PLUS plan. I got the user it and password on[protected] but my internet was started on[protected]. They are charging rent of one month in advance and in this 750 PLUS plan my monthly rent would be included according to BSNL 's terms and condition.So my billing amount (of[protected] to[protected] should be 171(Faclility amount) + 750 (Advance 1 month rent for 750 plus plan) + 100/- (for rent of the internet for 4 days) + 99/-(monthly rent) = 1120/- Rs (without tax).

                          But i got the bill and my amount is 750/- (rent) +750/-(advance rent) + 89 (monthly rent) + 171/- (facility charge) +125/- (tax) =1885/- Rs total.
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          BSNL Broadband plan 500C+ — Overbilling

                          Respected sir,
                          iam from kerala i have a bsnl broadband connection with 500c+ plan.iam using this service since 2007.last month at night 09:37pm i connected my modem and countinously used to next day 8:18am.at this time i downloaded about 700mb contents before 2am (2am-8am unlimited hours) and downloaded 3gb of contents after 2am.but the whole contents i downloaded is calculated as chargeble units.and my last months bill is Rs.4233.
                          it's not your fault but you have to pay for your own doing. bsnl just doesn't have the scripts smart enough to separate the login slots before and after 2am. since you have logged before 2am and continued till the morning, bsnl considers that to be part of the "limited" use period.

                          i recommend you cease the connection right away to avoid paying the bills or try to fight this with the accounts officer. do let us know what the outcome is.

                          rgds
                          santosh
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                            Poorna Kiran Kumar
                            from Mumbai, Maharashtra
                            Feb 20, 2009
                            Resolved
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                            I have taken the BSNL landline # 27700565 during the month of September 2008 . I keep getting wrong calls on my landline, all the people enquire only for Regional Passport office . When i have checked the Google i found that the fax # of Regional Passport office is updated as[protected] which is my voice call landline # ) . At times the callers use abusive language when we reply it is a wrong # .

                            Seeking your immediate attention in this regard .
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            this is geniuine problem i am also facing this problem if anyone know the procedure of changing the ph no then plz mail me on my id [protected]@yahoo.co.in
                            some one calling to my landline number and talking badly i need the number of that person so plz take action my number is [protected]
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                              B
                              Biman Baral
                              from Aurangabad, Maharashtra
                              Feb 19, 2009
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                              B R E A C H OF C O N T R A C T ( "Cellone Manik Jod" B S N L )

                              I am Biman Baral. On[protected], BSNL advertised on National dailies that "If you have BSNL landline connection, get a rent free Cellonne ( postpaid) connection now and cut down your mobile phone expense drastically" . For this post paid connection, yuo need not pay .Which is totally rent free. I had
                              also taken and registered under that scheme when it first came into effect but now after almost one year.

                              However, BSNL has suddenly informed the customers on 8th January 2009, by an SMS that they will be liable to pay a fixed charge of Rs. 40 per month effective from 7th January 2009. This is in contrary to and against the spirit of the offer. Which according to me is a total " BREACH OF CONTRACT" between the BSNL customer on BSNL. They just have taken .the customer as a rat
                              whom they want to catch by giving a free cheese. This totally disgusting and by this customer has started lossing their faith and trust on this company. The SMS also keeps provision of future enhancements of the fixed charge.

                              TRAI being watching Telecom Companies, would kindly see the logic
                              of charging something which has already been declared rent free. Is it not unethical ???

                              I would, therefore, request T R A I to kindly prevail up on B S N L, and make them
                              stick to their orginal offer.
                              B R E A C H OF C O N T R A C T

                              I am Nirmal Mukherjee. On[protected], BSNL advertised on National dailies that "If you have BSNL landline connection, get a rent free Cellonne ( postpaid) connection now and cut down your mobile phone expense drastically" . For this post paid connection, yuo need not pay .Which is totally rent free. I had also taken and registered under that scheme when it first came into effect but now after almost one year.

                              However, BSNL has suddenly informed the customers on 8th January 2009, by an SMS that they will be liable to pay a fixed charge of Rs. 40 per month effective from 7th January 2009. This is in contrary to and against the spirit of the offer. Which according to me is a total " BREACH OF CONTRACT" between the BSNL customer on BSNL. They just have taken .the customer as a rat whom they want to catch by giving a free cheese. This totally disgusting and by this customer has started lossing their faith and trust on this company. The SMS also keeps provision of future enhancements of the fixed charge.

                              TRAI being watching Telecom Companies, would kindly see the logic
                              of charging something which has already been declared rent free. Is it not unethical ???

                              I would, therefore, request T R A I to kindly prevail up on B S N L, and make them
                              stick to their orginal offer.
                              I agree with Mr Nirmal Mukherjee. T R A I should look into it. At the same time BSNL also think from the angle of loosing business, as lot of customer including me are thinking to surrender the Manik Jode mobile connection.
                              agree with Mr Nirmal Mukherjee. T R A I should look into it. At the same time BSNL also think from the angle of loosing business, as lot of customer including me are thinking to surrender the Manik Jode mobile connection.
                              The same thing has happend in my case also towards Manikjode connection. In support of the above complaints, I am also requesting TRAI to take necessary actions against BSNL as they are fraud by cheating the customers.

                              Regards
                              S. N. Malakar
                              same thing with me .BSNL also not offering any free call against the rental charge
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                                jitesh shekharajka
                                from Jaipur, Rajasthan
                                Feb 19, 2009
                                Resolved
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                                Resolved

                                sir,
                                I am an BSNL, ajmer customer.My landline no . is[protected]. I have BSNL Broadband since nov, 2008.BSNL provided me an Modem (type 2) (manufactured by ITI, Banglore).It has MRP 1391/- as per its box.But now BSNL charged me Rs.1872(=1800+4%ST).
                                i want to fire an case in consumer court and jaago grahak jaago that how can BSNL overcharge a customer more than MRP of any product.please help me.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                PLEASE CHECK MY USAGE... I NOT USED THIS MONTH INTERNET BUT USAGE IS VERY MUCH...SO WHY PLEASE CLEAR...
                                My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?
                                My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?
                                My telephone No.[protected] Beawar-Ajmer.Since Aug, 8th.2009 my phone is not working and unable to use broadband facility.( Complain No . 1008360 ) Now what to do? No one is interested to repair/take any action to solve to problem..Is it worth to file a case in consumer court?

                                BSNL Broadband — overcharged

                                I am using your BB 750 home plan from last 2 yrs, I am central gov. employee so i applied for 20% discount under your BB scheme. I got discounted bill first in July 2009 after a long battle but again You sent me full bill in AUG & Oct, what about my discount?. Bsnl is a reputed organisation how could these kind of error happens. Inform me about the action taken against the responsible person within a week.Please refund my over paid money in next bill also please send me proper bill this month otherwise I have to consumer forum or telephone Adalat.
                                sir I am the BSNL LL user with no[protected], My complaint is that I was using BB FN 500 C home upto 12 Jan 11 then I changed the plan to 499 UL and same was provisioned on 12 Jan 11, but the in the last bill it is mentioned that the plan from 22 Jan 11 and accordingly the charge is made. For the chage of plan the request ID was [protected] and the created date is 12 jan 11. pl clarify and accordingly change the bill ampunt. thanks
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                                  GAUTAM SADHUKHAN
                                  from Paravur, Kerala
                                  Feb 18, 2009
                                  Resolved
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                                  I have paid the bill amount Rs;. 244/- through portal service of BSNl on 17th Feb 2008 via my axis bank account. The transaction detail is as foolow :ICONN/7922615/[protected]/170209/110. The same has been debited but the portal could not redirect me to the portal after successful transfer of the payment. After that I could not take any transaction receipt. Portal is still showing the transaction initiated. What can I do now ? It is really an embarrassing situation everytime I pay via portal.

                                  Gautam Sadhukhan
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  sir,
                                  i want a boadband coneection in orissa i my home can u tell me what to do for that
                                  Dear Sir;
                                  I am unable to know my bsnl broadband usage since 21st. August, 2009 as the bsnl accounts management site is not opening due to internal serveror error for which I am facing troubles to use the broadband as per my plan and budget.Please do the needful immediately for openning of the bsnl broadband accounts management site.
                                  Mr.Hariballabha Mishra, Advocate, Nimapara.
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                                    H
                                    harsh jaichandani
                                    from Jammu, Jammu and Kashmir
                                    Feb 18, 2009
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                                    sir
                                    i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected], myaddress is 1-na-22 jawahar nagar, jaipur
                                    sir
                                    i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected], myaddress Vayalilputhenveedu, kappileast, krishnapuram P.O, Alapuzha
                                    am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is [protected] my address vikramjeet singh bhaika v.p.o theri faqarsar, tehsil malout, punjab
                                    Sir,
                                    we cant get our usage details of broad band
                                    am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is[protected] my address is Head master. TSS VAdakkangara, malappuram(DT) pin 679 324
                                    sir
                                    i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it.
                                    My landline phone number on which the broadband is provided is [protected], my address is Vill & Post Manella, Khamano, Tell. Exchane Samrala dist. Ludhiana, Punjab.
                                    whenever i try to check my dataone usage detail i always fill portal id and password correctly but rply comes that invalid password or id
                                    sir
                                    i am not able to get my broadband usage details on the site "www.dataone.in". whenever i enter my Portal id and password it says invalid portal id or password but that is only given to me by the bsnl so everymonth i am not able to get my usage details and i have to pay more so please take an quick action on it. My landline phone number on which the broadband is provided is[protected]. And whenever i try to connect my connection, it takes 10-20 minutes to connect. please look after it, otherwise there will be no option but to surrender my modem.

                                    Address- Prasad, sadguru nagar, near fernandis wadi, nashik road. pin 422101
                                    sir
                                    i am not able to get my broadband usage details on the site "www.dataone.in". wen i log on to usage detail portal actualy the window s not opening... so please consider this & take quick action...
                                    My landline phone number on which the broadband is provided is [protected]
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                                      Tirumala Vardhan
                                      from Mumbai, Maharashtra
                                      Feb 18, 2009
                                      Resolved
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                                      Resolved

                                      From,

                                      M. Tirumala Vardhan
                                      Telephone no. 23735851
                                      Plot No. 28,
                                      Srinivas nagar colony (west)
                                      Hyderabad - 38

                                      To,

                                      The Accounts Officer (TR-II) AR
                                      Ameerpet, BSNL, Hyderabad

                                      Dear Sir,

                                      Sub: Complaint regarding change of address without me giving any requisition the same

                                      I am facing lot of inconvenience as my telephone number: 23735851 address has been changed without me giving any change of address requisition to your department.

                                      The current bill states that the numer has an address of 1st floor, street no. 1, IVRCL tower, AVENUE - 1, Banjara hills, Hyderabad-34. My actual address is M.Tirumala Vardhan, Plot no. 28, Srnivas nagar colony(west), Hyderabad - 38. And I have never given any change of address.

                                      When we have inquired in the Ameerpet, Hyderabad's customer care center, they told us that the telephone 's address has been changed with effect from[protected]. But I have never given any change of address requisition at customer care center.

                                      Hence I request you to kindly look into this matter and resolve the issue and do the needful as soon as possible

                                      Thanking you sir,

                                      yours truly,

                                      Tirumala Vardhan
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      from:
                                      vs.giri prasad,
                                      banjarahills,
                                      srivenkateshwara nagar,
                                      road no:14.
                                      hyd-34.

                                      to:

                                      The Accounts Officer (TR-II) AR
                                      Ameerpet, BSNL, Hyderabad

                                      dear sir,

                                      from 4 days i dont have ur service...i made complaint on this matter but repons is too bad...because of lack of communication me facing lot problems...please look after my problem and resolve as posible as ...


                                      thanking you
                                      Dear Sir,

                                      Our Telephone is not working form 3days.It is completly dead.
                                      Our Telephone No.23740293.
                                      Please need to action as early as possible.

                                      Thanking you
                                      Sri Sailakshmi Constructions& Co.,
                                      23740293, 66468849.
                                      Dear sir,

                                      with reference to previous personal discussion with Mr.Satyanaryana (JE) Gachibowli telephone exchange to convert wire less to land line, before we have landline but due to cable problem it was converted in to wire less connection, now new cable already put in our area so please convert our line in to land line, we need this to go for broadband, my wireless BSNL no: [protected], early action in this connection will be highly appreciated.

                                      thanks,

                                      best regards,

                                      nabikhan(met engg).
                                      The Accounts Officer (TR-II) AR
                                      Ameerpet, BSNL, Hyderabad

                                      Dear Sir,

                                      SUB: My Telephone No. 23747879

                                      Since 15 days my telephone number is not working. Every month i am facing this problem, when I lodge the complaint, through 198 but there is no response. Kindly look into the matter and do the needful at the earliest.

                                      Your early action in this matter is highly appreciated.

                                      Thanks & Regards

                                      Shridevi
                                      Dear sir/ mam,

                                      we are providing demat & online trading a/c with very low brokerage.

                                      thankyou
                                      --

                                      --
                                      regards
                                      kamalakar reddy
                                      [protected]
                                      To, dated: 07th November 2012
                                      The account officer
                                      BSNL, Ameerpet

                                      sir,

                                      Sub: Keeping the Phone under Safe Custody:
                                      Ref: Phone No: 23754488: komati lakshmi devi

                                      I submit with reference to the subject cited, I want to keep my Telephone Number 23754488 under safe custody for a period of Six (6) months with immediate effect, which is held on my name i.e., Komati Lakshmi Devi, Flat No. 201, Nathsai Apartment, SBH Colony, Srinagar Colony, Hyderabad 500 073.

                                      I would be submitting my request as to when the telephone may be activated till then it may be kept under safe custody preferably for a period of Six months.

                                      Thanking you sir,

                                      yours sincerely,


                                      (Komati Lakshmi Devi)
                                      from
                                      G.Vijayakumar
                                      P.No. 64, D.No. 8-41
                                      LIC Colony, Papayyaraju Palam
                                      Sujatanagar Post
                                      Visakkhpatnam -530051

                                      To
                                      The Accounts Officer (TR-II) AR
                                      Ameerpet, BSNL, Hyderabad

                                      Sir,
                                      I have been transferred from Hyderabad to Visakhpatnam . So I have surrendered my land line No.[protected] at Jeedemetla Hyderabad BSNL office on 14.5.13 duly paying all my dues and surrendering the instrument. I got new BSNL land line at Visakkhpatnam. Till date my account has not been settled and the amount due to me has not been paid. Kindly look into and the amount due to me may please be paid at an early date. My contact No.[protected]. Mobile No. [protected].

                                      Thanking you sir,

                                      yours sincerely

                                      G.Vijayakumar
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