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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 550

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V
vijaykhosa
from Delhi, Delhi
May 12, 2011
Resolved
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Resolved

Address: Ghaziabad, Uttar Pradesh

My Residential Telephone No. 2650955, is behaving erratic for the last one month.Despite a complaint was lodged on 1500 and was given a complaint No. which still stands.
Last week AGM of the respective area was approached and the fault was rectified on the same day. It would have hardly worked for two days there after same thing happened ( Click Click instead of Ring) and heavy distortion on line. Please Help.
Aug 13, 2020
Complaint marked as Resolved 
Dear Sir/Madam

My Ph. No.[protected] is not working from seven days, please check my phone & repair urgen bases.

1190,
Krishna Nagar,
Meerut Road,
Ghazaibad (U.P.)
Pin 201002

With Regards,
Neelam Nanda
Dear Sir/Madam

My connection was closed in january 2013 but refund has not been received till now i.e.September 2013

My land line number was[protected].

This is very bad.

Please refund at the earliest.

Thanx

Arti Bansal
Modinagar
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    S
    shesahara
    from Bengaluru, Karnataka
    May 12, 2011
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    Address: Bangalore, Karnataka

    Sir,

    Tel No:[protected]

    its been long time since i reported about my phone service which is dead for the past almost 20 days.
    No internet because of that, All my bills are cleared till now. Visited your office thrice regarding the same

    Plz help

    Regards
    Shekhar Sahara
    [protected]
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      K
      kasinadhuni
      from Hyderabad, Telangana
      May 11, 2011
      Resolved
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      Address: Andhra Pradesh

      mobile no [protected] inspite of several requests do not disturb service not activated.please activate dnd service and stop sending unwanted sms immediatly.
      Aug 13, 2020
      Complaint marked as Resolved 
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        M
        mallikarjunmanjula
        from Akkarampalle, Andhra Pradesh
        May 11, 2011
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        Address: Haveri, Karnataka

        Dear sir My preoaid mobile no is [protected]. cricket alert is activate on my mobile and we can't de activate that. also not connected to customer care . If we call to customer care it automatically disconnected. And try Maximum time. So plz de-activate this offer. It's my humble request sir plz... or plz send de-activation code. thanking you
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          B
          bivansu
          from Kharagpur, West Bengal
          May 11, 2011
          Resolved
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          Address: Howrah, West Bengal

          Dear Sir/Madam

          I am BSNL Prepaid Mobile Customer, My Mobile No.-[protected]. I would like to inform you that on 10th of May 2011 at 9:35:42 pm, I made a recharge of Rs.110/- through BSNL Portal Site (http://portal.bsnl.in/rc/aspxfiles/login.aspx) with Transaction ID – TXE[protected] and Bank Transfer ID - IB FUNDS TRANSFER-[protected] But neither the amount nor the validity has been credited to my number, were as the amount has been debited from my account. Kindly help me regarding the above matter as my validity will expire today (11.05.2011).

          Thanking You

          Regards,
          Bivansu Das
          [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear Sir/Madam,

          Thank you.

          Reference my complained Dated 11 May 2011 please note that I have got refund Rs. 110/- from BSNL .

          Thanking you,

          Bivansu Das
          [protected]
          Dear Sir/Madam

          I am RELIANCE Prepaid Mobile Customer, My Mobile No.-[protected]. I would like to inform you that on 24th of june 2013 at 03:30:00 pm, I made a recharge of Rs.220/- through RELIANCE Portal Site (www.rcom.co.in/‎) with Bank Transfer ID - IB FUNDS TRANSFER-[protected]. But the amount has not been credited to my number, were as the amount has been debited from my account. Kindly help me regarding the above matter.

          Thanking You
          sir i had transfer my 5000 ammount but i did not get it in my another account...my transaction details is showing the the fund is transfer in IB FUNDS TRANSFER-[protected] sir plz help me...my account no.is[protected], a/c holder name is mudit kumar gaur and the date of fund transfer is 14/04/2013 sir plz help me to refund my ammount..my no.is [protected] and [protected]
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            S
            srinivas p
            from Hyderabad, Telangana
            May 11, 2011
            Resolved
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            Address: Nalgonda, Andhra Pradesh

            when i put my prepaid sim into the mobile, not showing any thing, when i switch on my mobile not showing anything it's showing only mobole logo only.So
            i think this sim is out of order so please kindly assit me how to recover that sim.
            My Name:Mutyala Vishwa Prasad
            My No:[protected]
            My Address:H No:4-41
            Village:Janampally
            Mandal:Ramannapet
            Dist: Nalgonda
            State:Andhra Pradesh
            My Mail ID:[protected]@yahoo.co.in
            Aug 13, 2020
            Complaint marked as Resolved 
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              P
              prem_bw
              from Bankura, West Bengal
              May 11, 2011
              Resolved
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              Resolved

              The BSNL WLL mobile handset which I have got from BSNL after getting new connection is very old and bigger in size. The name of the set is YUNDAI CURITEL.

              Please suggest me some smaller and good brand handset like Nokia, LG, Samsung, Sony ericson, Panasonic etc. with powerful signal which I can purchase by my own from market and configure it from the BSNL office...
              I have few more question---
              1. What is the specification/type required in the handset which i can purchase from the market ??
              2. Is WLL and CDMA phone similar??
              3. Can i use any CDMA like tataincom etc. and get it configured from BSNL??
              3. How to get internet connection from WLL handset??
              4. Is the BSNL Tower (for Signal) of the WLL and GSM mobile phone (like cellone) same ??
              Aug 13, 2020
              Complaint marked as Resolved 
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                R
                rasiry
                from Hyderabad, Telangana
                May 11, 2011
                Resolved
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                Resolved

                Address: Hyderabad, Andhra Pradesh

                I APPLIED FOR MNP FROM BSNL (PREPAID) TO IDEA (PREPAID) FOR THE MOBILE NUMBER [protected] (UPC BA452789) IN THE MONTH OF APRIL 2011.

                ON 30TH APRIL 2011, I RECEIVED A MESSAGE CONTAINING "DEAR CUSTOMER, THE NO SERVICE PERIOD IS EXPECTED TO BE OF 2 HOURS. THE TENTATIVE TIME AND DATE FOR THE ACTIVATION OF YOUR NUMBER IS 30/04/2011".

                FROM 1ST MAY 2011 BSNL PEOPLE HAS DISCONTINUED THE MOBILE SERVICE FOR MY NUMBER [protected] AND IDEA PEOPLE ARE NOT ACTIVATED THE SAME NUMBER TILL TODAY.

                I CONTACTED THE IDEA PEOPLE MANY TIMES AND THEY ARE SAYING THAT YOUR PORTING REQUEST IS REJECTED AND THEY ARE TELLING WHY THE REQUEST IS REJECTED.

                AND I ALSO CONTACTED THE BSNL PEOPLE ABOUT THE REJECTION OF PORTING REQUEST AND THEY ARE SAYING THAT THE MOBILE NUMBER IS ALREADY TRANSFERRED TO IDEA NETWORK AND THE RECORDS ARE SHOWING THAT THE NUMBER [protected] BELONGS TO IDEA.

                NOW I AM NOT HAVING MOBILE SERVICE FOR THE LAST 11 DAYS. I REQUEST THE IDEA AND BSNL PEOPLE PLEASE RESOLVE MY PROBLEM AND GIVE ME THE MOBILE SERVICE EITHER IN BSNL OR IDEA WITH ANY FAILURE.

                WITH REGARDS
                K.RAMANJANEYA REDDY
                Mail ID: [protected]@gmail.com
                Aug 13, 2020
                Complaint marked as Resolved 

                Idea — Failed to provide Mobile service

                I switched to Post paid from Prepaid, now my outgoing and incoming is bared. They say that as Address is not matching or not finding they have disconnected. They asked me to resubmit Documents I have resubmitted my documents and still submitting my documents. Till now i have submitted my documents arround 5 to 6 times but the status is same no calls on my mobile neither incoming nor outgoing.

                It is big problem for me now.
                I am not satisfied with the above reply because i am not having bsnl service for my mobile number from[protected]. BSNL People has disconnected my number immediately on[protected] then how can re-generate the UPC Code. Even BSNL Simcard also showing as Invalid Sim. I already contacted with BSNL People in this regard, they told me that my mobile number is not existed in BSNL Network and is already migrated to IDEA Network.

                From that Day i am having cellular service for my number [protected]. No body is able to give proper directions to get my number active in either network.

                I need solution for my issue. Please take actions towards activation of my number [protected].
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                  T
                  tushar_6ft
                  from Mumbai, Maharashtra
                  May 10, 2011
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                  Address: Valsad, Gujarat

                  Dear sir,
                  I'm Tushar Patel and having BSNL prepaid card no- [protected]
                  Yesterday i've used Online Recharge sevice for topup my mobile of Rs. 110/-
                  The problem is:- From my Bank Account Rs. 110/- debited to bsnl but I haven't got recharge yet
                  my transection detail is
                  10/05/11 10/05/11 IPAY/ESHP/TECHPROCESS SOL/7725716/L501_BSNL Cellon DR INR 110.00

                  During Banks account page to retuning to bsnl there's some error occured due to lost of connectivity,, so may be due to it my recharge not done
                  please help me,,,
                  If recharge is not possible now then refund my Rs. 110 back to my account - [protected] (IDBI BANK, SURAT)
                  Thanking you,
                  Tushar Patel
                  [protected]
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                    A
                    AjayGhosh
                    from Chennai, Tamil Nadu
                    May 10, 2011
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                    Address: Tamil Nadu

                    Dear Sir

                    My complain request ID: 65706677 of[protected] for Telephone No.[protected] was attended on[protected] and it was very fine Broad band DSL link did not disconnect for more than two hours on[protected]. I informed the same to JTO /Aghatyer Nagar Exchange over phone and requested her to wait for one day and close my complain. But on[protected] Two field staff came to my residence and meddled with the line and waited for some prolonged time at my residence and gone with circustic smile I preferred not to entertain them and my problem started again. Unless you repair your field staff there is no point in repairing telephone line they make mockery of your administration. Kindly try to handle this matter in your way please.

                    Regards

                    Ajay Ghosh

                    Mobile no. [protected]

                    BSNL Broadband — availability of dsl link

                    dear sir i've bought ur bsnl broadband connection although it was connected but the dsl link is not there in it since a week complaints have been registered in the telephone exchange but no action has been taken yet kindly do me some favour connection is on[protected] saharanpur chilkana road exchange
                    My Dsl is never active.
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                      B
                      blackrose_199
                      from Delhi, Delhi
                      May 10, 2011
                      Resolved
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                      Resolved

                      Address: Murshidabad, West Bengal

                      kindly help me for deactivate the following services from bsnl
                      kindly deactivate the following swervices immediately and save us from illegall deduction
                      [protected] business stock from 56300
                      [protected] love tip for girls from 59595
                      [protected] hungama from 54646
                      [protected] hungama from 54646
                      [protected] sjoke from 52906
                      dnd immediately to the following numbers
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      BSNL — illegal deduction from vas and d&d

                      kindly help me to deactivate the following vas from bsnl which deducting monthly subscription after deactivation this service and also stop unsolicited call and message immediately to the following numbers

                      [protected] vastu tips from 54000

                      dnd
                      [protected]
                      [protected]
                      [protected]
                      [protected]
                      [protected]
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                        P
                        Praveenv6
                        from Angamali, Kerala
                        May 10, 2011
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                        Address: Thiruvananthapuram, Kerala

                        I am using BSNL 3G connection for last 5 months, but till now online recharge for the connection taken is not possible. My number is[protected]. While I am trying they are saying enter a valid BSNL number. I have called the customer care several times and they are also not responding to this problem, they are saying it might be network problem. If they say that online recharge won' t be possible i would prefer another connection in which easy recharge is possible. They had cheated me by saying you can charge this online.
                        I too agree with this complaint. I also faced the same situation while trying to recharge online. Recharging was possible half an hour before this happened. I don't know how my number became invalid in half an hour... None of the customer care people are responding to this complaint. There is not even a complaint forum available for this.
                        I too agree with the complaint posted. I too faced the same problem while trying to recharge my bsnl number online. I did first recharge successfully. while trying to do the second one they said enter a valid bsnl number. I don't know how my number became invalid in half an hour. It created lot of inconvenience as I was travelling. None of the customer care responded to this. Not even a complaint forum is available for bsnl to help with these.
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                          S
                          sarfraz ahmad
                          from Pune, Maharashtra
                          May 10, 2011
                          Resolved
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                          Resolved

                          Address: Bokaro, Jharkhand

                          Sir,
                          I Sarfraz ahmad from Chandrapura Jharkhand. I using WLL internet but i didn't receive net bill, I purchase BSNL WLL data card ( linktop CDMA 2000 1X) date 28/06/2010 telephone no=[protected], ESN=021C2C6B

                          I am not recieving my WLL BSNL bill from last 10 months. kindly provide my WLL BSNL bill details immediataly.

                          thanksfully
                          Sarfraz Ahmad Siddiquee
                          chandrapura
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Respected Sir,

                          On 4 feb 2011 , i submitted my bsnl broadband bill through this website:

                          portal.bsnl.in



                          Now even after payment , my broaband has not been started , moreover when i called bsnl representative , they told me that i have outstanding bills.That means they didnt recieved my payment , i pais 3323 INR, and cleared all balance , but they say i have outstanding bill of 3700 INR ! Please help me sir.



                          Here details of that transaction:
                          Consumer name: ramesh chandra kashyap

                          Circle: UE-UP(EAST)

                          SSA: KNP

                          Portal transaction ID : X[protected]

                          Phone Number : 2224029

                          Bill number : [protected]

                          Unique ID: [protected]

                          Bank Transaction ID : 23528920

                          Amount : 3323.00

                          Receipt no.[protected]

                          Transaction status : Successful

                          bill paid date 4 -2-2011


                          Receipt confirmation date: 4 feb 2011


                          SBI REF. NO :[protected] i paid through online banking through SBI) , i recieved this no. on my mobile.


                          AND NO RECEIPT IS GENERATED AS THEY CLAIM, SO I HAVE TO COPY DETAILS FROM WEBSITE.



                          Please help me sir, i think my money has been wasted.
                          Since no receipt is generated , i have attached the copy of webpage ! Please do help me sir.




                          Thank you,
                          chandan
                          [protected]

                          BILL NOT RECEIVED - Comment #1892849 - Image #0
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                            R
                            rahulnair203
                            from Pune, Maharashtra
                            May 10, 2011
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                            Address: Kerala

                            pls send my call history from 1st november, 2010 to my email address([protected]@gmail.com)


                            my mobile no. [protected](bsnl prepaid)

                            thanking you sir,
                            (call history required)
                            Pls send my call history from 12th April 2009 to 20th July 2009 to my email address which is [[protected]@ymail.com]. My home address is D-403, Vanita Park, Bhatar Road, Surat - 395017, Gujarat, India.

                            My mobile no. [protected] (bsnl prepaid mobile)

                            Regards,

                            Jayshri B. Pancholi
                            please send me the call history of my number to my mail id [protected]@gmail.com my mobile number is [protected], , , , , please send me soon...
                            please send me the call history of my number to my mail id [protected]@gmail.com my mobile number is [protected], , , , , please send me soon...
                            pls send my call history from 1st june, 2013 to my email address(umalu.[protected]@gmail.com)


                            my mobile no.[protected] & [protected] (bsnl prepaid)

                            thanking you sir,


                            Malu
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                              maheshmkulkarni
                              from Kolhapur, Maharashtra
                              May 10, 2011
                              Resolved
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                              Resolved

                              Address: Ratnagiri, Maharashtra

                              i have submitted a form for PYARI JODI OFFER on my land line. i got a new sim card on which 1000 SMS and 1 GB internet was free for first month. i send SMS to concerned number told by Customer care officer dapoli for starting net facility, even i have talked with district nodel officer, ratnagiri of BSNL. he tried to activate the same but not activated. i have proff of SMS send to BSNL. till my facility was not started. what i should do?
                              Mahesh
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                L
                                libbydsouza
                                from Mumbai, Maharashtra
                                May 10, 2011
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                                Address: North Goa, Goa

                                my bsnl mobile balance is being deducted for using service of wap.handygo.com/bsnlw/dfever. i have not subscribed to any services, please discontinue this service, since my balance is deducted unnecessarily.
                                Please discontinue the subscription. I have received a message on my BSNL Mobile -"thanks for using our service.To kow more please click @ rs8' This is received on my mobile. I have to discontinue this service immediately as my balance is deducted.
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                                  J
                                  justys
                                  May 9, 2011
                                  Resolved
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                                  Resolved

                                  Address: Kerala

                                  Dear sir

                                  I want to pay the telephone bill using federal bank netbanking system, but I am not able to open the gateway from bsnl site.Kindly rectify the problem.

                                  Thanking You
                                  Justy S
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir,

                                  TO WHOMSOVER IT MAY CONCERNED

                                  My land line no.2544119(Ernakulam-bsnl) is not working properly for the last one month. Complaint is the Caller can't hear our voice though we can hear caller's voice. Number of times I have registerd the complant but everything is in vein.
                                  Kindly rectify the complaint


                                  thanks,

                                  Radhakrishnan.A.N.
                                  online payment cannot be made.
                                  I cannot get the site ernakulamtelecom.gov.in
                                  padayattil,

                                  If ernakulamtelecom.gov.in is not working then use in http://210.212.232.34/index.html instead, it will work as long as the website is up and running.

                                  It is indeed a shame that officials do not pay attention to the running of online services like these that bring revenue to them !!
                                  My landline No is 2402992 I am not able to login your website
                                  when it will be working?

                                  dr k t george
                                  The ernakulamtelecom.gov.in is almost everytime not working and I am not able to pay the bill online using netbanking. Is there any alternative for paying online.Kindly advise.
                                  I ANT TO PAY THE BILL BY ONLINE HDFC CREDIT CARD.. IWAS REGISTERED FOR IT LONG BACK.BUT NOW I AM NOT ABLE TO GET IT

                                  FRANCIS K C
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                                    blackrose_199
                                    from Delhi, Delhi
                                    May 9, 2011
                                    Resolved
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                                    Resolved

                                    Address: Murshidabad, West Bengal

                                    please help me the following matter from bsnl
                                    kindly deactivate the following services immediately and and stop unwanted call permanently the following numbers aso
                                    [protected] love from 52906
                                    [protected] beauti tips from 51819
                                    [protected] pt from 52906
                                    [protected] handygo from 5678
                                    [protected] love compalibility from 51819
                                    [protected] love tips from 52906
                                    [protected] cri from 52906
                                    [protected] gita from 52906
                                    [protected] cri from 56505
                                    [protected] sbj from 52906
                                    [protected] vastu from 54000
                                    [protected]
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    BSNL — illegal deduction from vas

                                    i am raghunandan kundu .my mobile no: [protected]

                                    voice chat service from this operator[protected] has activated before 3 months .i have deactivate it by deactivation process and got feed back for deactivation.but still deducting from this service @rs30/- gradually. i have compliant but crocodyle tears. kindly help me to refund my money as soon as possibile
                                    kindly help me to deactivate the following services from bsnl and and stop unsolicited calls the all following numbers
                                    [protected] prbt from 56700
                                    dating from 558888
                                    [protected] ht from 52906
                                    [protected] prbt from 56700
                                    sh from 52906
                                    [protected] dush from 52906
                                    [protected] gm from 52906
                                    [protected] ht from 52906
                                    [protected] lbt from 52906
                                    dnd to the above numbers and following numbers also
                                    [protected]
                                    [protected]
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                                      R
                                      Ramraj K
                                      from Chennai, Tamil Nadu
                                      May 9, 2011
                                      Resolved
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                                      Resolved

                                      Hi Sir,

                                      I have recharged my bsnl 3g sim with 103 Rs in bsnl.portal.in.

                                      The transaction of status is showing as successful in transactions, they have deducted the amount from my bank account, but i didn't receive any message about the recharge.

                                      Transaction details

                                      TransactionID :TXE[protected]

                                      Receipt no: [protected]

                                      Mobile no:[protected]



                                      Please help me to retrun back the amount or get recharged for Rs.103
                                      +1 photos
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        S
                                        SudiptaKaul
                                        from Delhi, Delhi
                                        May 9, 2011
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                                        Address: Jamnagar, Gujarat

                                        Hi,

                                        My Father, N. B. Samanta (9 Patel Colony, Jamnagar) has lost his BSNL SIM Card.
                                        His mobile number was [protected]. He was travelling to Kolkata.
                                        Please BLOCK the number with immediate effect to prevent any misuse-mishap of the same.
                                        He is available currently on [protected](Bengal). Details can be confirmed if necessary.
                                        Please take this issue on priority to avoid undue nuisance.

                                        Thanks,
                                        Sudipta
                                        mobile theft
                                        my nokia made mobile along with sim card lost while traveling, please block the sim card to avoid misuse

                                        my lost mobile No. [protected]

                                        my present mobile No. [protected]

                                        RES. no. [protected]

                                        if this is not in your purview please forword it to bsnl complaint cell
                                        Dear sir,
                                        I (Naveen Makkar) Have lost my BSNL SIM Card which no is [protected] in Uklana mandi Dist Hisar
                                        Please block my sim my new no is [protected].I have lodge a complaint in uklana mandi Police station
                                        Thank you
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