Bharat Sanchar Nigam [BSNL] Complaints & Reviews

In my Student Suvidha Connection 2000 sms is free per month. on 31.12.09 & 1.1.10 they are charging Ps. 80/- per SMS. Its first time I am charged for sms in a festival season.When I am equiring to the BSNL customer care (for getting Customer Care I want to suffer the BSNL boring advertisement for more than 12 minutes) they are replying that in all festival season they will charge in the same way. why I taken BSNL student is the non chargeble sms in festival season but now It is just against the adv & contract between the customer and BSNL.. I need a permanent solution for the same with immediate effect.

Regards: Arun.S

In my Student Suvidha Connection 2000 sms is free per month. on 31.12.09 & 1.1.10 they are charging Ps. 80/- per SMS. Its first time I am charged for sms in a festival season.When I am equiring to the BSNL customer care (for getting Customer Care I want to suffer the BSNL boring advertisement for more than 12 minutes) they are replying that in all festival season they will charge in the same way. why I taken BSNL student is the non chargeble sms in festival season but now It is just against the adv & contract between the customer and BSNL.. I need a permanent solution for the same with immediate effect.

Regards: Shinu.K

I agree with this. As far as i am aware BSNL has introduced the student suvidha scheme with an advertisement saying flat call rates throughout the day. The same thing was effective in case of sms at the time of introduction (no additional charges on festive days) till last day of previous year. I've been using this student suvidha plan since from the time of its introduction in 2008. Most likely thing I'd like to express here is that I've never been satisfied with their service ever from the very beginning.They were offering 2000 free sms each month; which was definitely an exclusive offer at the time of release!!! Soon after I got myself equipped with suvidha (94963 series), sager brought me aware of the hidden cheats that were accompanied with the sim.

As soon as I started sending sms, it came to my notice that there is "NO GUARANTEE" for the sms being delivered to the right person on time. Sometimes I cannot send sms even after a number of tries!! This used to happen often with my sim, for which I complained quite frequently to the customer care service. Usual guidance I've been getting from customer care is to switch off the phone and try later, refresh the service center no etc..however neither of the above solved my grievance. Somehow to ensure the delivery of the message being sent, I activated the delivery report service regardless of the loss of 10paise per sms. And i was happy to some extend. Next bad experience was regarding long sms. Even if when the delivery report was on, most long sms were not delivered to the recipients' inbox. I complained again to the customer service but still the problem persists. ""Sometimes even if its shown a successful delivery report, some part of it may be missing at the recipient side."" I could know the same only when the other party sends a reply regarding this missing message!!! I have experienced this quite a lot. ( Often I used to miscall my fellows after pressing the send button to make them aware than I've sent you an sms please ensure its delivered to your mobile or else ring me back to send it again.)

Another problem regarding sms is that if we send an sms with delivery report on, the sms will be sent for the time being and will take an hour or half an hour more to get a delivery report, that too an unsuccessful one saying that the sms was not delivered to the recipient and will deduct 10paise for the same along with a reduction in the number of free sms left for the month.

Also I don't know whether BSNL has a phase of enmity with BHARATI AIRTEL!!! No sms send to an AIRTEL no. has a timely delivery. Most times a single sms being send is ABSOLUTELY NOT DELIVERED to AIRTEL no's. I can guarantee the credibility of said statement. It is required to send multiple copies of messages simultaneously to ensure delivery to an AIRTEL no., even when the delivery report is ON. If you send three messages simultaneously, only one has a delivery guarantee and the other two will be lapsed with a service reply 'MESSAGE COULD NOT BE DELIVERED" along with a deduction of service charge for THREE delivery reports (see here two are not being delivered).

After complaining customer care frequently about all these disregards I found myself that keeping quiet is rather good as they will never adopt with my requirements.Anyhow I was quite able to adjust with them upto the time being, Since my contacts being large nowadays, I could not afford a change in this number that I am using.
I am required to register this complaint not only because of the above said things, the main intention was because they charged me 80paise for each sms on 31/12/2009 and 01/01/2010. Since december 2008 I've never been charged for sending LOCAL SMS, all days (INCLUDING FESTIVE DAYS) It was quite one of the main attraction of the scheme student suvidha. All other service providers in INDIA are not providing special tariffs on festive days. Now I'd give an exception to RELIANCE customers, I hope they have some offer now. Anyway on 31st decemder of 2008 and 1st january of 2009, I experienced FREE SMS as per the scheme and on all other festive days of the year 2009 I had FREE SMS!!! But on 31/12/2009 and 01/01/2010 they charged me 80 paise for each sms...why is this happening to customers like me?? Do the Govt run telecom giant considers customers as fools?? I need to clarify this situation. Every other network atleast will send sms or inform through website regarding the non availability of free sms before the upcoming festive days.

..NEITHER I SAW ANY UPDATE REGARDING CHARGEABLE SMS FOR "STUDENT SUVIDHA" IN BSNL/KERALATELECOM WEBSITE NOR DID I GET SMS UPDATION...

I realised it only after losing money from my account. I'm confused, totally confused!!! Why the hell did they do this to customers, despite having any information in advance????????????????
Please register this complaint to take necessary and immediate action against cheaters like this.Suggest me a solution..I'd wish if number portability to came into existence.
My no. is [protected]

Regards: jebin

Hi All,

My BSNL phone number is 2537 1278, I am from Madhyamgram, My landline is not working since last 1 months, I have also lodge a complain regarding this, but from the Sreepur Telephone exchange at Madhyamgram, they are delaying this matter from the last 3 week, as they are telling that they dont have sufficient man power to fix the issue, and day by day they are harassing us, I have my sick Mother at my home for her the landline is very important as there is mobile tower problem . Tell tell me where should I go and whome I tell my issue .

This kind of Attitude is at all exceptable from the persons who are doing Govt Jobs .

Regards,
Debashish Roy

Please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no. Is [protected]

My telephone No.[protected] is out of order for the last 15 days. Complent was lodged with Murad Nagar Exchange. We were told to purchase new connecting wire from market by the deputed lineman as the same is not being supplied to us. No remedial action was taken so far please arrage to make my telephone line energised immediatly. No. payment is out standing against me.

Yours faithfully,


(Randhir Singh)
20/1, Gali No-03,
Shankar Vihar, Murad Nagar
Mob. [protected]

please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no is [protected]

please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no is [protected]

please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no is [protected]

Please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no. Is [protected]

please unsubscribe http://203.199.70.160/site/t.jsp?i=835. My mobile no is [protected]

BSNL — Telephone line not clear-reg

Telephone no 22552540 I am a central govt employee and i had given complaint to the AEE IBRAHIM that the telephone line is not clear and too much sound is emitting from the instrument However no action taken to rectify the same Till date . Ever at the level of DGM south no proper response is found. Display instruments are to be supplied as per press release but the AEE says no phone supply and replacement is by old instrument .Needy action is to be taken.

Dear sir,
I wanted to take new line with BSNL Chennai tel phones line Request Ref No 91551960, I applied for new line on 12 Nov 2009, but till now i have not got any responce from your side. but two times line man have come to just survey and asked for money for installation.

For this i would like not to have BSNL telephone and i advice all of my friends not to have BSNL telephone line.

I further request you to rumbas my Rs 500/= which i paid at the time of application, Pls find attachment

G W Uday Kumar

bsnl complaint refernece no :KRK/CO/2010/162

consumer no : 52518410
workorder no : 65027196

PLS DO NEED FULL, I AM WAITING FOR INSTUMENT ND ACTIVATION

SUB : TELEPHONE NOT WORKING[protected]

Res Sir
I am residing at Kilimanoor at Tiruvanaanthapuram Dist, for long time our land phone connection at my home is working properly, I am working in abroad my mother is alone at home and she is also a patient, i can't contact her, we complaint too many times to the concerned dept and concern person, but there is no respondence, moreover at my home there is no range for Mobile Phone also, so this land line is the only source to contact with my home or please inform me what i have to do make it clear for this severe problem, waiting for your response.

So i requested you to take necessary action as soon as Possible

Thanks & Regards
Sabu AR

my telephone no [protected] dead from three days becouse my broad band also not working if can rectify my problem as soon as possible

Dear Sir,

I have applied for a Landline BSNL telephone connection on 7 April 2010. the Unique ID no is KERPTA[protected]. the BSNL office has informed me about installing connection and the workorder is with lineman. everyday the lineman tells me lots of excuse. till now i did not get the connection.
please help me to have a connection.

Fr. Philip K Mathew
[protected]
Tiruvalla, Kerala

we booked one landline connection wide unique ID no.- GJVAL[protected] paid wide D/N No.- N384972 on 08.10.2009 (Valsad Telecom District) to our surprise we recd refund order No.- 143498 dtd. 01.04.2010 without any reasons stated.

We regreat to state & fell painfull to express our fellings of astonishment that instead of giving the reasons for non instollation of Telephone connection but refund cheque. This is highly embarrassing and irresponsible behavier of BSNL for not extending courteous services to there customers and also in there business.

We have face humiliation in not getting land line connection since we could not get broad band connection and laos land line facilities such as FAX etc.

Let us know the reasons for not giving the connection.

Thank You,
For, Veena Industries Limited

I had done complaints about my telephone is not working tel.no.[protected], on 26/5 and 31/5/10. complaint ref.no.is [protected]. But not yet attended by any one from the department. Please look into the matter and arrange to get functional the phone at the erliest.

Regards

Shankaran Kutty
Mob [protected]

Our landline [protected] is not working since 28.06.2010.I complained on the 29th .No action taken as yet.It is very strange because problems were rectified in a day's time.Now it is close to 4 days.Please help

Thanks
Unni

Dear Sir,

I have applied for a Landline BSNL telephone connection on 28june 2010. the registration no is BNR/GG/2010/0147. the BSNL office has NOT informed me about installing connection and the workorder is with lineman. everyday I go telephone exchange tells me lots of excuse. till now i did not get the connection.
please help me to have a connection.

Respected sir,

My land phone number[protected].One month over reporting complaint in chavara(kollam).But they are bliming.They were told to me that Jalanidhi work broken the line, not attending the fault.If it is unable to rectify please cut my line and i will take connection after 6 months, especting your advice please


Yours faithfull,

RavindranNair,
Manager,
Indian Rare Earth(IRE)
Chavara, Kollam
Office no:[protected]
Office no:[protected]
email:ravindrannair.[protected]@gmail.com

(Residence)

Ravindran Nair,
SivaChelVihar(H)
Aakkal bhagam, Panmana
Edappallikotta:po,
Chavara(via),
Kollam(dst)
Pin:691583

Thursday, August 05, 2010

BIJU.P
“ ASHTAMI”,
PUNTHALATHAZHAM NAGAR
KILIKOLLOR (PO), Pint-691004,
KOLLAM, KERALA.
Tel : 2501 345 / Mob :[protected]

To,
The General Manager
Office of GMTD, BSNL Bhavan,
Vellyittambalam, Kollam, Pin. 691 012
Phone:[protected]

Dear Sir,

Reg : Non installation of Telephone against my application

I applied for a new telephone and broadband connection for installation at my above residential address on your prescribed application form under UDAAN project dated 22ND May 2010.I regret to inform you that so far no action has yet been taken for installation of the connection..

I would therefore, request you arrange immediate installation of telephone and broadband connection, as already applied for.

Thanking You,
Yours Faithfully
(BIJU)

Sir,

My broad band connection supplied by BSNL is not functioning since July 2010. A number of complaints have been raised to the concerned SDE (Vellayattambalam Exchange, Kollam) only to find no solution till date.

A complaint has been aslo registered online on 23.07.2010 (Reg No.[protected] and on 09.08.2010 (Reg No.[protected] but the problem is not till rectified.

My Phone No. is [protected]. Kindly arrange to solve the problem at the earlist.

Regards and Thanks

G Suresh Babu
Plant Manger
The Kerala Minerals and Metals Ltd
Chavara, Kollam, Kerala

my phone line has been dead to from the last 15 days and i had complained before as well but no one showed up to fix line. i am having serious troubles without my landline. please get it fixed as soon as possible.

phone number:[protected]

Sir

Last 11 days my land phone is not working[protected] on19th i inform the complaint to the bsnl moolavattam office by this No-[protected]/one lady register the complaint and nothing happen up to last tuesday again i inform the same lady gave the No. of lineman([protected]) I inform him on tuesday.

Nothing happen till date.
I stop to waist my energy to complaint in kottayam customer care office.

K M George
[protected]

I am a subscriber of BSNL Dehradun and my landline phone is[protected].The broadband service on my phone remains out of order for about 15 days in a month.Some times it remain faulty (frequently)due to server down for 10-15 or some times up to 24 hours.Some times due to landline (underground cable fault) for the period of 8-10 days.Some times due to sudden break of landline by the maintanance staff(Line man/cable jointer).Now it is faulty from 28th November till date due to underground cable fault and nobody bother from top to bottem inspite of several complaint.BSNL(Bad Service Not listen)

Dear Sir,


Since last 16 years I have a bsnl land line[protected] with broadband conection, 6 months before we shifted our house from Ernakulam to chavara, same time I went to Ernakulam telephone exchange for transfering the above conection, who is the officer Incharge he tell me better to close and apply new conection where ever you want, you can get it imeadiatly becouse of that I am closed our conection
and applied for a new Land line with broadband conection to my newly constructed house Chavara, Kollam ( Dist). I kindly request you to arrange land line and broadband

K. NAZAR,
VILAYIL KIZHAKKATHIL PUTHEN VEEDU,
MUKUNDAPURAM .PO, CHAVARA (VIA),
KOLLAM (DIST).

my landline phone no 2592745 complaint many time complainted

Dear sir/madam,

My land line number is[protected]. (Erode Dist, Perundurai) Bridge work is going opposite of my house. It may take 1 month or more ( Highways authority told) i gave complaint to respective department person (Kajikovil and Perundurai) they told " there is no person for work".
I gave net connection for project work. I am not in the situation to pay more than Rs. 800 for month.
I need temporary arrangement for one month.

BSNL — applied for new land line, but not installed since 10 days

TO WHOM SO IT MAY CONCERN

Dear Sir / Madam

I have applied for BSNL Land line 10 days back and as per the policy this needs to be installed within 2 working days, I got a call from bsnl office that every thing is good as far as application and formatlities are concerned, and enquired about my address. However even with repeated requests, I did not get the phone installed.

Please help!!!!

Thank you
Y.Swamy - [protected]

Sir,

My landline No.[protected]Chepra Exchange) is out of order since long time and rectify the problem at the earliest.

Regards,

Raju Daniel

Dear sir / Madam

In our company MEENAKSHI UDYOG [ I ] PVT. LTD land line Phone No. is[protected] is not working from last six months. This is our fourth complaint but no response from bsnl customer care. so kindly pls take immediate action.

Meenakshi Udyog [I] pvt. Ltd

S.D. Chaturvedi
General Manager

Dear sir/ Madam

Final Complaint to DE Telephone BSNl[protected] Internet not yet corrected. CPU Changed & Modem Changed but not corrected. In case you do not corrected the line problem within two days, we shall surrender the Broadband connection & claim last six months charges paid to BSNL.


Thanking You
Meenakshi Udyog [I] Pvt. ltd

Hosur

CDMA Data card — Not responding properly

We have purchase one internet data card from Ridhi Sidhi Super Bazar Lakadganj Nagpur. 440008. After 10days it stopped working, Representative of the above shop mr. rajnikant jain has collected the data card for replacement on 4th Jan-07. Till date they have not replaced the same and they are not answering properly.

My father G.Purushan applied for BSNL Broad Band Connection in April 2012 for the land line no.[protected].But it was in vain. When I approached BSNL Customer Care Centre at Haripad they informed me that his application is rejected on the ground that our residence is situated more than 5 km. away from the Thrikkunnapuzha Telephone Exchange. Then we approached the BSNL authorities to get Wi max connection.That plea also denied as we are outside the range of its tower.In the modern times of IT Revolution it is pathetic and we have been relying on BSNL for a decade and wish to remain with it on certain moral grounds.I am a State Govt. employee especially in Panchayath Department which often needs access to internet even on holidays, to collect data for framing various developmental activities.Moreover my wife is a Teacher.

So you are requested to to make necessary arrangements to make us obtain the internet connection whether it is possible to waive the technical obstacles, if any

Haridas.p
Haribhavanam
Valiyaparampu.P.O
Thrikkunnapuzha
Mob.No.[protected]
email- [protected]@gmail.com

My Land Line Telephone No[protected] was disconnected on[protected] with Broadband connection now I am waiting for REFUND of my Security Deposit with BSNL Meerut Telecom. District Meerut Cantt.
Rajendra Singh Tyagi
B-17, Damodar Colony
Garh Road
Meerut 250004
Dated 17/04/2015

this complain is done in misunderstanding.. it is true that.. little problem occurred due to usage meter of dataone but i done this complaint in misunderstanding...
hope internet service will improve in Haryana..

...

BSNL — Deactivate BT ONMOBL

I have activated CHRISTIAN DEVOTIONAL monthly SMS plan through BT - ONMOBILE

NOW I WANT TO DEACTIVATE THAT SERVICE

SO PLEASE DEACTIVATE THIS PLAN

MY NUMBER:[protected]

SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE

THANKS

I have been activated BT - ONMOBILE in my cell No [protected]. But Now I would like deactivate the service immediately. So please let me know how can the deactivation of the service.

Deactivate BT ASCALT - BSNL

I have activated BT ASCALT- ONMOBILE

NOW I WANT TO DEACTIVATE THAT SERVICE

SO PLEASE DEACTIVATE THIS PLAN

MY NUMBER:[protected]

SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE

THANKS

Deactivate BT ASCALT - BSNL

I have activated BT ASCALT- ONMOBILE

NOW I WANT TO DEACTIVATE THAT SERVICE

SO PLEASE DEACTIVATE THIS PLAN

MY NUMBER:[protected]

SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE

THANKS

I have activated BT ONMOBILE on my BSNL mobile
i would like to deactivate it now
i have called many times to BSNL customer care to deactivate the service
nothing happened
please do the needful

My Mobile No: [protected]

And send me a message after deactivation to my mobile

Thanks De-Activate-BT-ON-MOBILE

I have activated BT ONMOBILE on my BSNL mobile
i would like to deactivate it now
i have called many times to BSNL customer care to deactivate the service
nothing happened
please do the needful

My Mobile No: [protected]

And send me a message after deactivation to my mobile

Thanks De-Activate-BT-ON-MOBILE

Deactivate BT ASCALT - BSNL

I have activated BT ASCALT- ONMOBILE

NOW I WANT TO DEACTIVATE THAT SERVICE

SO PLEASE DEACTIVATE THIS PLAN

MY NUMBER:[protected]

SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE

THANKS

Bsnl
BT ASCALT - BSNL I have activated BT ASCALT- ONMOBILE NOW I WANT TO DEACTIVATE THAT SERVICE SO PLEASE DEACTIVATE THIS PLAN MY NUMBER:[protected] SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE THANKS

I deactivated value added service on[protected].But no use, they cheated many time by deducting Rs.5 every time from my account and sending message 'your pack news is renewed with Rs.5'.Actually I didnot subscribing any VAS from bsnl.Tell me how I legally complain to recover my loss...Balasubrahmanya V.S. My no is [protected].

I have activated BT ONMOBILE on my BSNL mobile
i would like to deactivate it now
i have called many times to BSNL customer care to deactivate the service
nothing happened
please do the needful

My Mobile No: [protected]
message after deactivation to my mobile

Im getting below message from BT-ONMOBL

Dear Subscriber WAUS vs TASM, Day 4, Lunch: TASM 514 and 184/6d, WAUS 219 and 114/3 (35 Ov), Green 17*, Marsh 7*, Lawrence 1/17. WAUS trail by 366 runs to win.

I haven't subsribed to any such service. I want to get it deactivated.

My Mobile Number: [protected]

Hello Sir,

Name: Rahul Vyas
Phone:[protected]
Location: Bapunagar - Ahmedabad - Gujarat

We given application for transfer phone to our new home at Ghatlodya, from bapunagar exchange to Naranpura exchange on 26th August 2009. And asked "DIR" service of BSNL, means when we shift there we need our phone line back.
Now problem is they disconnected our telephone on 27th August 2009 and generated transfer order as "VPN 106761". But they did not proceed same order and not took any action on my request. So i dont know what happen with this order. So can you please check out this problem and let us back our telephone number working at our new place.

Looking forward to your help.
Thanks,
Rahul Vyas

BSNL caller tune — Wrong code or something else

In the bsnl site, it says code for "Teri Ore" song is 112988, but when I try to change the caller tune, the voice says it does not exist. I don't understand the reason, also I want correct code for the song

BSNL — CALLER TUNE FORCEFULLY ACTIVATED BY BSNL

MY MOBILE NO. IS +91-[protected]. CALLER TUNE SERVICE WAS FORCEFULLY ACTIVATED BY BSNL IN MY MOBILE. NOW I WOULD LIKE TO DEACTIVATE THIS SERVICE IMMEDIATELY .

Sir, namastay. I want to say that i am a old coustomer of bsnl. now i have UP300RTU type brodband.I complan too many time.Lineman coming broadband is working, after that it is not working again.At this time i think it is very bad. I have proud on my country India is number one in elctronic telecom.My adress is [protected]@yahoo.com Reply me. Thank you..

sir; I am a unlimited Broad band customer of your service, Time and again while trying to connect Broadband I get message that your computer is not registered on this domain, error no 691, I cant understand why this happen I auotomaticaly it gets corrected after 1-2 hour without mine doing any thing, I suffers a lot due to this, whenever I complain to Mahilpur BSNL office they say that it will get automatically corrected.Kindly guide in this matter.

Sudhir Jha
Deputy Manager
State bank of Patiala
Mahilpur Tel.[protected]

i Want answer withun 24 hours or I will have to go to higher authority

I took BSNL Combo connection ( Land line + Broad Band) connection in two months back . Unfortunately it remaoined 70 % time out of order. Connection is still dead. I am regretting now, why I have opted BSNL. No one in BSNL is customer oriented. I think soon The private operator will capture the market of BSNL.
JPN Pandey
[protected]@yahoo.com

Hi,

In the connection profile (settings/connection profile) - add a new connection profile "bsnlnet" and configure as follows:

profile name: bsnlnet
dial number: *99#
username:
password:
APN: bsnlnet
Auth type: none

(please leave username and password fileds blank)
Now, click OK and make the bsnlnet connection as your default (select bsnlnet and click on set default).

This solved the issue.

Tx...KK

I tried the above but that didn't work..? Could you please provide any other alternate options.