Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,

Sub: bill amount includes rent of rs.180 in ul750 plus plan

Ref: phone no[protected]
Consumer no - [protected]

I am using bsnl service from june 2008. I taken the connection only for internet purpose. My usage is more. So, i want to change my plan to unlimited from 500c plan. I made the request through online on 28/02/2009 at 7.30 a. M to change my plan to ul750. I did not any confirmation at that time and asked the customer care 1500 they told you must go to the bsnl office. So. I went to bsnl office at cipet road, guindy at 10 a. M their i approached a person who give a form for plan change. I am not using my landline for making calls. He told that to choose ul 750 plus to avoid rental. So, i choose that plan and i got an slip. Ref : request ref:[protected] prov an:92344251 dated[protected].

My plan is changed to ul 750 plus from[protected] and i started using the internet without using my landline for making calls.
I got the bill for rs.1077 [750 (Bb charge)+250 (Security deposit 750-500) +service tax] biil no :[protected] dt: 10/04/2009

But, the bill for april month rs.1577 (750+750+180)+st bill no[protected] dt:10/05/2009.. When i asked to accounts officer on april month they revised the bill and i paid rs.827 (750+st)

Again on the 10/06/2009 i got the bill for rs 1026 which includes rs750+ rs.180 for landline rental. Which is charged based on plan ul750. I went to bsnl office i inquired accounts officer she told that i made plan change on[protected] from ul750plus to ul750.

But, actually i did not made any request on that day. Then i went to it department. I got the an slip dt:[protected] an: 92200397
I asked their got the information because of web information delay they got the request on 07/03/2009 which is made on 28/02/2009 at 7.30 a. M through online by me. It is confirmed by concern department from web registration dept.

O, i would like to inform you that this is problem purely because of delay of information made in the web and my ignorance about the plan. As i mentioned earlier the request made by me directly at 10.00 am is confirmed but were the request made my be at morning 7.30 a. M in online is not confirmed.

According to accounts officer they told the plan change once made can not be reversed. They also raise the debit for rs.180 in my june month bill for april month because they reduced rs180 on april month bill.

So, i kindly request you to refund the rental of rs. 180 which is charged on the following bills in my future bill..

Bill no date payment made on amount paid excess paid bcoz of plan change problem

[protected]/06/2009 25/06/[protected]
[protected]/07/2009 30/07/[protected]

In june month i made the plan change from 750ul to 750ul plus to avoid th rent in july month and i got the bill correctly. But i suffered bcoz i am not aware about the plan change made by online dept. I came to know only on june month.

Once again i humbly request you to do the needful and necessary action.

Thanking you,

Regards,
S. Narayanasamy

i am existing costomer of bsnl broadband under home 250 plan (phone no[protected]. i initally take the plan home 250 wiht anual payment mode with modem purchased condition. in month of jan 2007. latter on after complition of one i convert the same plan in monthly mode. after that in monthly bill they stared charging monthly charge on modem.many time i contact with finace of bsnl at mirzapur,some time they correct my monthly bill . i also faxed the copy of recipt of moden purchase.they never corrected the data and still charging the exess bill of modem rental which is already purchase by me at the time of instalation.
phone no[protected]
address
c-82 nh-1 ntpc colony
rihand nagar
sonebhadra
231223

DEAR SIR,

I AM DEEPIKA ALAPATHI, (TEL: NO:[protected] FROM HYDERABAD. IN THE MONTH OF DECEMBER 2009, I HAVE TAKEN A NEW BROADBAND CONNECTION FOR MY RESIDENCE. I HAVE PAID RS 1600/- TOWARDS WIFI MODEM, NEW CONNECTION DEPOSIT, PLAN CHARGES ( RS.250/- + TAX). A PERSON NAMED KHADER WITH MOBILE NUMBER [protected] CAME TO SET UP THE BROADBAND CONNECTION ON MY LAPTOP, HE CONFIGURED AND THEN SAID INTERNET IS SET UP BUT THE ANTI VIRUS PROGRAM NEEDS TO BE UPDATED AND TILL THEN HE SAID THAT THE NET WOULDN'T WORK, AND AT THE END HE ASKED ME TO PAY HIM INSTALLATION CHARGES 150 RS/-, I TOLD HIM THAT CUSTOMER CARE DINT MENTION ABOUT THIS TO ME, HE SAID NO MADAM YOU NEED TO PAY, AND I INNOCENTLY PAID HIM THE MONEY, AND LATER ON I CHECKED ON FEW NETWORK SETTINGS AND TO MY SURPRISE I WAS ABLE TO CONNECT TO NET BUT I WAS NOT SUCCESFULLY ABLE TO ACCESS ANY SITES, BROADBAND CONN. IS TESTING MY PATIENCE DAY IN & DAYOUT. INNUMERABLE COMPLAINTS TO THE CUSTOMER CARE WENT FUTILE.THE MAIN COMPLAINT IS STILL THE WIFI DOSENT WORK SINCE THE DAY IT WAS SET. I'M ABSOLUTELY DISAPPOINTED WITH THE POOR & IRRESPONSIBLE SERVICES OF BSNL STAF[censored]
ULTIMATELY I FEEL BY THE GRACE OF GOD BSNL IS SURVIVING WHICH HAS NO COMPETENT STAFF/ENGINEERS TO SET RIGHT MY WIFI PROBLEM . THERE MUST BE MILLIONS OF SUCH COMPLAINTS ACROSS INDIA, BUT WHO CARES !!!

HERE IS THE COMPLAINT REGISTER NUMBER WHICH WAS GIVEN TO ME BY THE CUSTOMER CARE WHICH IS UNATTENDED TILL DATE .... NO: [protected]

I DONT WANT TO SURPRISED BY THE BILL FOR THE SERVICES WHICH I HAVE NEVER USED....

HELP ME...

I have been using a BSNL 3G Huawei E156G USB modem for last 2 months I found it better than any CDMA 1x connection in terms of throughput/speed and monthly recharge. But the main problem I find with this connection is that many sites like "www.wireclub.com" ban/block my IP address...do not allow me to log in. Also almost all file sharing sites like rapidshare, eazyshare, uploading.com, 95% of the time say that your IP is already downloading a file (these sites don't allow parallel download to free users)....which is wrong...This message appears many times although I am not downloading any file from the concerned website...Only 5% of the time I succeed in downloading a file....This is very annoying and time-wasting...
Regarding my settings, I cannot connect at "dynamic APN" setting, I can only connect when I configure "Static APN=bsnlnet"....rest settings: IP setting = dynamic , CHAP or PAP protocol.
One more problem is that in the evenings/nights either speed gets too much slow and/or connection is not reliable enough(disconnects in the middle, pages ). This problem exists in my home city Gorakhpur and also in Lucknow...(I have tried these two cities till date) Can anyone help me??

my mobile no is [protected]. To day I recieved a massage from 56700 [your bsnl tune is renewed for next 30 days] It is without my consern. In the month of Nov.2009 I had lodge a complain in Complain box for the same reasion but still no action taken by any authority and same act reepited by tune provider.Please arrange for deactivation of these tune services and credit the ammont to my mobile account

I Dinesh Bhatt is a BSNL Preapid 2G User of Rajasthan circle and usually recharge with 230 GPRS voucher through which Any one get unlimited GPRS facility.But today on 25 december 2009 Christmas,early in the morning as i started using GPRS,it start deducting of charges even the number([protected]) was charged with unlimited GPRS voucher.

My landline is not working for the past 15 days I almost register my complaint every alternate day online and almost followup with Keelkattalai exchange. None of the officials have ever called us to followup with the complaint.

I requested them saying I have two senior citizens at my home and phone is essential for me to keep them in touch. But totally a lethargic and casual approach so far.

I have received an SMS bill which says amount of Rs 1639/-.My monthly amount always is around Rs 820/-.I have also paid all bill every month and hence there is no backlog.I don't understand how a worn bill is being issued.

Dear Sir,
I have lost my Sim card which was having BSNL WOMEN's POWER . I request you to kindly block my SIM to avoid misuse of my number.
My number is [protected]. Please help me in this concern.
With thanks,

Tessy Jestine...

I have availed 3g postpaid facility for my mobile-Nokia N95 mainly for accessing Internet. But the speed which i am getting is only around 30kbps-65kbps, i have logged a complaint with your customer care-1503 under complaint number-ch[protected] dated 21.12.2009 which your officer confirmed that the same will be resolved within 24hours, But till today-24.12.2009, the problem is not resolved. When called up your executives (Ms. Swati/Ms. Mary/Mr. Sam) for status, they are not responding properly. Even though my mobile is in your 3g compatibility list, 3g display at top left corner of phone is coming occasionally which means that it is not getting regular 3g signal, The 3g advertisements are seriously misleading the customers and actually they are giving 2g services at 3g prices. Hence request you to take up the issue and resolve immediately.

Arun Subramanian
Postpaid no of BSNL-[protected]
Raja Annamalaipuram, Chennai

i have given application to bsnl office burdwan(W.B.) to change my broadband plan from plan home 250 to plan home 500 on 26th oct 2009.......but yet they didnt change my broadband plan...........is it take this much time to change the plan...........

reply..............

I am user of Bsnl's Broadband home 500combo i have a free usage o[censored]pto 1.5GB however consistently since the last three months i have been charged as it seems more than i am using

Dear Sir
1. I, Deepak Kumar Jain R/o H.NO:40, Lajpat Nagar Gurgaon, Haryana, Having BSNL land line connection/Telephone no[protected] since last 4-5 years.
2. My telephone line was "Defective in the month of Nov 2009 for about three weeks" due to some repair work of new railway road Gurgaon, Which I think every BSNL, Gurgaon Officer is aware of.
3. I would like to request you that My Rental Charges for the said period may please be reimburse to me, Also the 50 Free calls which I could not use due to this defect may be credited to me as soon as possible.
Thanking you in anticipation
Rdgs
Deepak Jain

Dear Sir,

My name is Peesapati Sairam. I am from hyderabad. I had disconnected the Myway IPTV connection and i request the people to collect the modem and give me my cheque(Rs. 1500/-) back. But that Buggers are playing the games with me like anything. I called the myway customer care so many times its there in Noida. That Bludy buggers are saying that we are sending our person with 2 days and he will collect the modem and give you the cheque rightaway. But no one is comming. I waiting from last 2 months.

My Cheque got realised and My Payment Details as Follows.
Chq No: 1069494 Chq Date: 28/06/2009.
Chq Amt: Rs1, 500/-(In words:One Thousand Five Hundred ONly)
Bank: SBI Branch: KPHB Colony, HYD.
BSNL IPTV Application Number: 007323

I am trying to put many complaints on them but there is no response till now. Plz do help me on this regards and Let me know the status. I want my Money Back.

Thanks and Regards
Sairam.

i have gprs connection on my mobile phone during the surfing i opted for the wapsubscription of indiatimes video clips from 58888 for one week with the charges of Rs.10/- it doesn't mentioned in their offer that this subscription is continued after one week. i opted the same for one week but this is continued, the amount of Rs.10/- deducted every week from my account i also opt for unsubscribe this offer through their link provided to me but from the last month it doesn't opened as the reply comes out web:page not available.i want to unsubscribe this service please do favour for me.

I am not provided the service of MISSED CALL ALERTS on my prepaid cellone mobile no.[protected], inspite of my repeated requests.Let the service provider attend to this immediately

Sir,
I have the honour to state I got a BSNL broadband connection (Home Plan 500C) through BSNL , Sector 20, Panchkula w.e.f. 09.12.2009 on telephone number[protected] and deposited all the payments in respect of Modum etc. in the BSNL office in Sector 20, Panchkula. Eversince its installation, the above telephone did not work for STD and consequently the I could not use the broadband facility as user ID and password provided after 11 days and when provided on my complaint it is wrong and I am unable to use STD facility and internet till date. I tried my level best for functioning of the above telephone and broadband to various numbers of customer complaint departments, Panchkula but neither they start functioning telephone (STD)nor broadband service was started. I, threfore, request you to please issue necessary directions to the department of BSNL else disconnect the above telephone as well as broadban connection and refund my sercurity deposited in connection with telephone number 2585549 and also amount of Modum deposited with BSNL, Sector 20, Panchkula and oblige.

Thanking you,

Yours faithfully,

Priyvrat
# 549 IInd floor
Sector 12A,
Panchkula (Harana)
[protected]

Messages without actual phone numbers are being flashed on my mobile no.[protected] requesting to chat with some un known person displaying a name (may be proxy).All attempts to speak with the so called person fail by100 %., even after following the recorded directions of the service provider.But billing is deducted from my balance immediately.This is nothing but pre intentional cheating for an improper gain.The concerned official mechanism has to take action for this offence.

I Live in coimbatore I ' ve just baught BSNL EVDO about 2 months a ago initially i got blazing speeds around 1.8 to 2.0 Mbps and downloads of 102 kbps ........ but for past 20 days the speeds are drastic I get only around 330 kbps and download speeds of 10 t0 20 kbps ......... Even though i am at a radius of 200 m from EVDO tower ...... I went to see the AE of Will Section he suggested a reprogram of my card with all that the problem still persist ....... In my point of view they dont have enough technical manuals to give a consistent performance they only have marketing views my advice is that no one buy the card and be fooled like me my final points are
BSNL EVDO
1. poor service to customer
2. Very Poor Technical engineers
3.Low network Coverage
4.Not fit to provide wireless services

I am a Sr. Citizen of India, implanted with Dual Chambers Pace-Makers, had recently undergone Angiogram followed by Angioplasty. It is therefore not possible for me to go BSNL-Angad, Mirzapur Circle, District Town Mirzapu for making ayments every months. Moreover No BSNL-Mirzapur bills are being sent to me. I had to go to Angad got issued Duplicate-Bills and make payments. At this age and in this health condition, it is not possible for me to go to Angad, Mirzapur for getting issued Duplicate Bills and make payments. I requested for allowing me to make payments ONLINE like in other cities.But all my requests gone futile. Will you please do some thing to remove hassles ? lease confirm.