Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

I C. Narsing Rao resident of Bela Colony, Shalibanda, Hyderabad using BSNL, Excel prepaid Power Pack Service i.e.[protected].

I would like to bring to you that, from last two weeks while giving a complaint to the customer care i.e. on [protected] again & again after 24 hours. B'se whenever I give a complaint they are asking me to wait for 24hous. If not solved please call us. My complaints are i.e. AP[protected], AP[protected] & AP[protected].


My Complaint is :

BSNL has launched a new scheme i.e. per second/1 paisa plan. Once we recharge the STV45 according to there add given on "http://bsnl.co.in/service/attractive_tariff/ attractive_tariff1.htm"

National Roaming/home LSA
- Local and STD on own network @ 1p/sec
- Local and STD on other network @ 1.2p/sec
1 p/sec for incoming calls on roaming
Tariff validity 1 year

Right now I am in Bangalore :

But the same was not happening while I am in roaming. After e-recharging a STV45 on 20.12.09 from Hyderabad by my brother in law & after 10 or 15 minutes when I received a call i.e. [protected] by 15.39. My call duration was 1.26 minute but deduction was Rs.2/- & after that I made a call to [protected] call duration is 1.56 minutes but deducted 1.66 paisa, complaint No. AP[protected] asked me to wait for 24hours.

I made a call from Bangalore to AP No.[protected] by 21.04 & my call duration was 55 seconds but deducted 68 paisa. My complaint No. AP[protected].

I received a call from [protected] by 14.10 & my call duration was 29 seconds but deducted 91 paisa. My complaint No. AP[protected].

Hello Sir..
Dataone is not tracking download upload usage well..
I have 500-c plan of dataone.
the site data.bsnl.co.in..showed me the usage of the internet.. i haven't downloaded anything in the particular time but now my internet usage limit exceeded without downloading... .. I have downloaded in the free download time but it has been added my free usage download in the payable download... really amazing service it is...

this is the site information ..of the usage which is not correct at all.. First Image have details from the usage details from the dataone portal service site... showing last 2 or 3 days details


i have not downloaded anything between 8 am to 9 am.. .. i have checked my download meter report which proves these are wrong...... the second snapshot.. have my DUMeter software usage report.. which is correct..

...
give me any solution of this problem.. why should i pay for that download which i haven't done..
...

I have activated BT ONMOBILE on my BSNL mobile
i would like to deactivate it now
i have called many times to BSNL customer care to deactivate the service
nothing happened
please do the needful

My Mobile No: [protected]

And send me a message after deactivation to my mobile

Thanks De-Activate-BT-ON-MOBILE

Respected Sir/Madam,

We are our customer from last 8 to 10
months the no's are[protected], 2702368 on the name of Indo Arya.
last week we are Shifting our office to the New Site and we will made a
complaint to your bsnl office for shifting our Phones Cooection the
Complaint no's are 50161 & 50162 bt dated 22-dec-2009 bt till date our
phones are not shifted to the new site, In our office we must have the
phoneline that why our all the work suffer all about your phone connection .
So plz take a necessary action to this and Shift our Phones as soon as
possible . Because if you are not elligble to provied Satisfied Service then
tell us we are removed Your BSNL phone lines and made up a connection of
Another Company.

Regards,
Atul Sharma,
[protected]

Dear sir

I don't know when I am subscribed the FOM video downloading fascility from my mobile phone. One day suddenly I received a message from the number[protected] " thank you for the subcrition" as a matter.
I wondered , after some time five rupees deducted from my account. After that I received a service message from BSNL as Call charges deducted five rupees to the number [protected]. Which number is my same. Sir how can I call from this number to the same number. So it is totally cheating. So I wanted to unsubscribed from this fascilty. For that I very much tried to unsubscription of this fascility from my mobile. But there isn't any option or wapsite for that. So kindly take appropriate action in this regards.
I allready given the complaint to BSNL which is numbered by KL[protected]
Thanking you
yours sincerely
Mohamed sirajudin

Hi,

I have not activated the caller tune on my BSNL prepaid mobile no. [protected], but it is forcefully activated automatically. Even i send a request for the deactication but still it is not deactivated. Now every time Rs 20 is deducted from my mobile. Please help to prevent this automatic activation of the caller tune service so that no extra charges can be applied as a monthly fee for the service.

Thanks
Ashish

hi sir/madam

kindly look into my matter my broadband is not working since last 3 months+

i m paying without using even a kilobyte kindly suggest me the required action

can i go for consumer court

We have purchased BSNL MMX 300G 3G USB Modem. While we connect net through the modem, it does not connect and give below massage
" Dial Failed and do you want to retry"
We create setup as per insteuction given in manual.

Please suggest the possible remidies immediately.

stop wap service provide by u on my BSNL cell no.[protected] Dear Sir
Sarvesh kumar, said to that on my BSNL cell no [protected] i recived a message from[protected] with metter thank 4 using Wap subscriptionservice at[protected]:59.your total cost is Rs.30 .Sir i reqested u hummbely that Plz.stop the service provided by you.Sir may u send a messege imediatley to stop the said service. I will be think full to u.
from:-
Sarvesh kumar

Hi Sir
I want to get the Incoming Call details to know the identity of a number from which i recieved a call in a landline number.on December 25 2009..
Please let me know how to do that
My phone number is [protected]
email [protected]@gmail.com
Thank you

Dear sir,

Sub: bill amount includes rent of rs.180 in ul750 plus plan

Ref: phone no[protected]
Consumer no - [protected]

I am using bsnl service from june 2008. I taken the connection only for internet purpose. My usage is more. So, i want to change my plan to unlimited from 500c plan. I made the request through online on 28/02/2009 at 7.30 a. M to change my plan to ul750. I did not any confirmation at that time and asked the customer care 1500 they told you must go to the bsnl office. So. I went to bsnl office at cipet road, guindy at 10 a. M their i approached a person who give a form for plan change. I am not using my landline for making calls. He told that to choose ul 750 plus to avoid rental. So, i choose that plan and i got an slip. Ref : request ref:[protected] prov an:92344251 dated[protected].

My plan is changed to ul 750 plus from[protected] and i started using the internet without using my landline for making calls.
I got the bill for rs.1077 [750 (Bb charge)+250 (Security deposit 750-500) +service tax] biil no :[protected] dt: 10/04/2009

But, the bill for april month rs.1577 (750+750+180)+st bill no[protected] dt:10/05/2009.. When i asked to accounts officer on april month they revised the bill and i paid rs.827 (750+st)

Again on the 10/06/2009 i got the bill for rs 1026 which includes rs750+ rs.180 for landline rental. Which is charged based on plan ul750. I went to bsnl office i inquired accounts officer she told that i made plan change on[protected] from ul750plus to ul750.

But, actually i did not made any request on that day. Then i went to it department. I got the an slip dt:[protected] an: 92200397
I asked their got the information because of web information delay they got the request on 07/03/2009 which is made on 28/02/2009 at 7.30 a. M through online by me. It is confirmed by concern department from web registration dept.

O, i would like to inform you that this is problem purely because of delay of information made in the web and my ignorance about the plan. As i mentioned earlier the request made by me directly at 10.00 am is confirmed but were the request made my be at morning 7.30 a. M in online is not confirmed.

According to accounts officer they told the plan change once made can not be reversed. They also raise the debit for rs.180 in my june month bill for april month because they reduced rs180 on april month bill.

So, i kindly request you to refund the rental of rs. 180 which is charged on the following bills in my future bill..

Bill no date payment made on amount paid excess paid bcoz of plan change problem

[protected]/06/2009 25/06/[protected]
[protected]/07/2009 30/07/[protected]

In june month i made the plan change from 750ul to 750ul plus to avoid th rent in july month and i got the bill correctly. But i suffered bcoz i am not aware about the plan change made by online dept. I came to know only on june month.

Once again i humbly request you to do the needful and necessary action.

Thanking you,

Regards,
S. Narayanasamy

i am existing costomer of bsnl broadband under home 250 plan (phone no[protected]. i initally take the plan home 250 wiht anual payment mode with modem purchased condition. in month of jan 2007. latter on after complition of one i convert the same plan in monthly mode. after that in monthly bill they stared charging monthly charge on modem.many time i contact with finace of bsnl at mirzapur,some time they correct my monthly bill . i also faxed the copy of recipt of moden purchase.they never corrected the data and still charging the exess bill of modem rental which is already purchase by me at the time of instalation.
phone no[protected]
address
c-82 nh-1 ntpc colony
rihand nagar
sonebhadra
231223

DEAR SIR,

I AM DEEPIKA ALAPATHI, (TEL: NO:[protected] FROM HYDERABAD. IN THE MONTH OF DECEMBER 2009, I HAVE TAKEN A NEW BROADBAND CONNECTION FOR MY RESIDENCE. I HAVE PAID RS 1600/- TOWARDS WIFI MODEM, NEW CONNECTION DEPOSIT, PLAN CHARGES ( RS.250/- + TAX). A PERSON NAMED KHADER WITH MOBILE NUMBER [protected] CAME TO SET UP THE BROADBAND CONNECTION ON MY LAPTOP, HE CONFIGURED AND THEN SAID INTERNET IS SET UP BUT THE ANTI VIRUS PROGRAM NEEDS TO BE UPDATED AND TILL THEN HE SAID THAT THE NET WOULDN'T WORK, AND AT THE END HE ASKED ME TO PAY HIM INSTALLATION CHARGES 150 RS/-, I TOLD HIM THAT CUSTOMER CARE DINT MENTION ABOUT THIS TO ME, HE SAID NO MADAM YOU NEED TO PAY, AND I INNOCENTLY PAID HIM THE MONEY, AND LATER ON I CHECKED ON FEW NETWORK SETTINGS AND TO MY SURPRISE I WAS ABLE TO CONNECT TO NET BUT I WAS NOT SUCCESFULLY ABLE TO ACCESS ANY SITES, BROADBAND CONN. IS TESTING MY PATIENCE DAY IN & DAYOUT. INNUMERABLE COMPLAINTS TO THE CUSTOMER CARE WENT FUTILE.THE MAIN COMPLAINT IS STILL THE WIFI DOSENT WORK SINCE THE DAY IT WAS SET. I'M ABSOLUTELY DISAPPOINTED WITH THE POOR & IRRESPONSIBLE SERVICES OF BSNL STAF[censored]
ULTIMATELY I FEEL BY THE GRACE OF GOD BSNL IS SURVIVING WHICH HAS NO COMPETENT STAFF/ENGINEERS TO SET RIGHT MY WIFI PROBLEM . THERE MUST BE MILLIONS OF SUCH COMPLAINTS ACROSS INDIA, BUT WHO CARES !!!

HERE IS THE COMPLAINT REGISTER NUMBER WHICH WAS GIVEN TO ME BY THE CUSTOMER CARE WHICH IS UNATTENDED TILL DATE .... NO: [protected]

I DONT WANT TO SURPRISED BY THE BILL FOR THE SERVICES WHICH I HAVE NEVER USED....

HELP ME...

I have been using a BSNL 3G Huawei E156G USB modem for last 2 months I found it better than any CDMA 1x connection in terms of throughput/speed and monthly recharge. But the main problem I find with this connection is that many sites like "www.wireclub.com" ban/block my IP address...do not allow me to log in. Also almost all file sharing sites like rapidshare, eazyshare, uploading.com, 95% of the time say that your IP is already downloading a file (these sites don't allow parallel download to free users)....which is wrong...This message appears many times although I am not downloading any file from the concerned website...Only 5% of the time I succeed in downloading a file....This is very annoying and time-wasting...
Regarding my settings, I cannot connect at "dynamic APN" setting, I can only connect when I configure "Static APN=bsnlnet"....rest settings: IP setting = dynamic , CHAP or PAP protocol.
One more problem is that in the evenings/nights either speed gets too much slow and/or connection is not reliable enough(disconnects in the middle, pages ). This problem exists in my home city Gorakhpur and also in Lucknow...(I have tried these two cities till date) Can anyone help me??

my mobile no is [protected]. To day I recieved a massage from 56700 [your bsnl tune is renewed for next 30 days] It is without my consern. In the month of Nov.2009 I had lodge a complain in Complain box for the same reasion but still no action taken by any authority and same act reepited by tune provider.Please arrange for deactivation of these tune services and credit the ammont to my mobile account

I Dinesh Bhatt is a BSNL Preapid 2G User of Rajasthan circle and usually recharge with 230 GPRS voucher through which Any one get unlimited GPRS facility.But today on 25 december 2009 Christmas,early in the morning as i started using GPRS,it start deducting of charges even the number([protected]) was charged with unlimited GPRS voucher.

My landline is not working for the past 15 days I almost register my complaint every alternate day online and almost followup with Keelkattalai exchange. None of the officials have ever called us to followup with the complaint.

I requested them saying I have two senior citizens at my home and phone is essential for me to keep them in touch. But totally a lethargic and casual approach so far.

I have received an SMS bill which says amount of Rs 1639/-.My monthly amount always is around Rs 820/-.I have also paid all bill every month and hence there is no backlog.I don't understand how a worn bill is being issued.

Dear Sir,
I have lost my Sim card which was having BSNL WOMEN's POWER . I request you to kindly block my SIM to avoid misuse of my number.
My number is [protected]. Please help me in this concern.
With thanks,

Tessy Jestine...

I have availed 3g postpaid facility for my mobile-Nokia N95 mainly for accessing Internet. But the speed which i am getting is only around 30kbps-65kbps, i have logged a complaint with your customer care-1503 under complaint number-ch[protected] dated 21.12.2009 which your officer confirmed that the same will be resolved within 24hours, But till today-24.12.2009, the problem is not resolved. When called up your executives (Ms. Swati/Ms. Mary/Mr. Sam) for status, they are not responding properly. Even though my mobile is in your 3g compatibility list, 3g display at top left corner of phone is coming occasionally which means that it is not getting regular 3g signal, The 3g advertisements are seriously misleading the customers and actually they are giving 2g services at 3g prices. Hence request you to take up the issue and resolve immediately.

Arun Subramanian
Postpaid no of BSNL-[protected]
Raja Annamalaipuram, Chennai