Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir

Since 27th March 2009 I am facing a lot of problem due to unreilable connectivity on my BSNL broadband
connection. I am unable to use this service. A number of times I approached very senior officials of
Dehradun BSNL office directly and also through other sources but till date the problem has not been solved. Twice the engineer visited and checked all relavent things and finaly diagonosed that there is problem in my telephone line connection and suggested that it has to be changed with new pair of line. Mr Uniyal a key person of Dehradun BSNL office also confirmed me that there is problem
in my telephone line for internet usage and it has to be changed, only then the connectivity will be reliable. He assured me that he is forwarding his comments to the conserned SDO of my area for needful action.

Sir more than one and a half month has passed no action has benn taken till date. I am facing same problem, my internet connection gets disconnected after 5 minutes, 10 minutes, 15 minutes etc.
and the link LED glows continuously. Every time I have to switch off MODEM and again switch it ON.

The line man of my area told me that most of the pairs of this line(starting with 62 numbers) are not perfactly OK for broadband services.

yr connection has to be changed to Yamuna colony exchange (strating with 53 numbers) but this decesion has to be taken by higer authority. BSNL is one of the largest service provider. I do not know why the conserned person do not ask the costomer whether their problem has been solved or not.

I need solution immediately.

An early action is requested and if my mail is acknowledgrd I will appreciate.
Thanks and with regards
--
Arun Bhagatji

We have a landline connection of BSNL which is in the rural area of Karnataka and Kerala boarder. After a long time we got the connection from Karnataka although we are in Kerala. Now this line is always neglected by the BSNL Dakshina Kannada of Karnataka. Our landline will not be working every now and then, the cable and the line over the pole are very old and are not in a position to pass the signals. BSNL is not at all bothered to check this after giving complaints each time. We are paying the bill every two months without fail but we are able to use this only for 15 to 20 days in whole 2 months. Can any one help to resolve this.

We are the resident of Dhanbad, Jharkhand and a very old customer of BSNL Cellone Anant Sim.
Few days back I came to know that we can convert the existing plan of Anant to Saral Anant by doing
which we can reduce the talk time charges.I called up the customer care and came to know that by simply sending a message from my mailbox I can covert the plan.But ultimately till now the same Anant Plan exists in my mobile.After my repeted complaints to the customer care also no action has been taken yet.My number is [protected].My request for the change of plan was first send on 17th July 2009.
The connection is in my father's name.

Dear Sir,
I have all ready register complain in 198 service on 24/07/2009 (Complain ID[protected]and again registered today. My complain ID is 1635205.
I have a BSNL Broadband Service. It is not working properly.DSL link always break. and no one listens to the complaints. All give another to another to another numbers to call for complaints but no one answers my complaints.
I ask this complain Tagore Town Exchange, ALLAHABAD, Line Man Mr. Gobardhan and G.M. (Telecom) on this number [protected] Allahabad but my problem is not solve.

My Landline No. is[protected]

I am a consumer of bsnl mobile
My Sim No - [protected]

I am recharge my phone with voucher of 99/- for use of Internet for one month on 05.07.09 .
But from 23.07.09 when I use innternet Rs. - 17/- will deduct from my Main Balance .
Thats why I am book a complain No. - 3627590 in BSNL costumer care but thair will no responce from BSNL .

To,


Kind Attn. of Officer in Charge

Dear Sir,

The following point I have given written letter to the Dombivali office (MIDC), Kalyan (Kala Talav ) office and Ulhasnagar, also call up Pune office but last 3 month not yet solved my problem.

Mobile no. [protected]
Postpaid plan 725.
Deposit amount paid 5000.

1. While I make call I am having signal problem like crackling sound and suddenly disconnect the call. Some time I cannot make call anywhere. Also incoming call not coming, Massages coming let at mostly all Location- Dombivali (W), Thana (E), Ulhasnagar (No.4), Latur-Ninlaga and Warlinaka – Mumbai.
2. I am postpaid cell one customer international roaming; as per your postpaid plan 725 particular Free GPRS UNLIMITED.
I have activated BSNL GPRS on my Sony P990i. I am not able to view WebPages and read my mail, Hotmail/Yahoo/Gmail etc. Also I have been unable to configure my phone /laptop for surfing internet on my laptop through this GPRS. A setting downloaded from BSNL webpage via sms has not solved my problem.
3. Further I have configured my ActiveSync to read my official email hosted by www.utvi.com and www.Gmail.com can this push mail facility also be used for an html based email account?
In view of the above, I request you to kindly do the needful.

Thanking you,
Yours truly,
Narayan Khanderao Suryavanshi

FROM LAST 15 DAYS OUR BROADBAND LINK IS INTERMITTENTLY BROKEN CAUSES DISTURBANCE IN OFFICE SERVICES COMPLAINT FILED TO SDE MIDC BY SMS/ON PHONE BUT NO ONE TAKING IT SERIOUSELY PL.ARRANGE TO ATTEND URGENTLY

Sir,

I have been using Cellone post-paid mobile for the last 4 years (NO : [protected]) . Since 2008 I have been paying the bill through Internet by using SBTonline account of State Bank of Travancore through BSNL Site. All these payments were made well in time.

As usual i have paid the bill for the month of June 2009 on 22.07.2009 (Rs.720/-) through Internet. The last date for payment was 23.07.2009. My account...

I have confirm to receive a bsnl caller tune on mobile 30/7/09. mann film song is chaha hai tujko chaunga har dam (Code 103113) please inform to me when activate thids caller tunes on mobile ....

Dear sir,
i have a BSNL prepaid connection. I tried several times to recharge it. but it is neither recharged though easy charge or nor by RCV card. I can receive incoming calls but cant make any calls from my number.
i have also tried several time to the BSNL customer care no. every time the IVR is ony replays, The customer care oficers never talked with.

my details are

mobile nokia n 73,
BSNL prepaid no[protected]
registered on the name of
Mr. Gopal Ch. Sahoo,
Lane -1, Plot no 1180/A,
Aerodrum area,
Bhubaneswar, orissa - 751020

I am using mobile since long back. I am staying in Madhusudan Park, Bibvewadi, Nr. Bharat Jyoti Bus Stop. Pune 411037. I have given the information about the range problem to concerned Officers. They have visited to my home also and they have accepted the problem. I am paying my mobile phone bills regularly.
Now I am frustrated with this situation. Why should I pay mobile charges, if I am facing such problem and nobody from BSNL is taking this problem seriously.

I
Am a owner of BSNL mobile pre paid card.
I am receiving un wanted SMS every now & then and feel disturbed.
please stop such un wanted to my mobile.
the no: [protected]

Dear Sir,

I have informed BSNL for the past more than one year that I am not receiving any signal on my mobile and have given written complaints and also called their Customer Care. I spoke to their Divisional Engineer and the AE about the same. They inspected the place and checked that my complaint was valid and that the signal was not coming at all. This has been going on for many months now and I have been losing calls due to this. I am forced to go out of the building and on the road to even get a low level of signal. This is very unethical to talk private and personal matters or about professional matters using mobile phone on the street.

The BSNL authorities are informing that they dont have a location to place the tower in my area and so they cant do anything about it. Also they are asking to wait for another 3 - 4 months more for the new 3G services to resume after which they will attend to this. This is rediculous that one continues to pay bills without having service. This is broad daylight cheating without service.

I am a life member of TamilNadu Consumer Protection Organization (Life Member ID: 0383). I would like the Indian Consumer Forum to kindly get me a compensation for the loss in calls and no service at my area. I have been paying bills regularly each month close to Rs. 2000 but this problem is still continuing.

Kindly take up this matter and suggest a solution to this.

Kind Regards

Dr. Ravi Mylapore
TamilNadu Consumer Protection Organization Life Member ID: 0383

I have followed all the instruction to unsubscribed the add on service OSHO message (56300).from last 2 1/2 months I did not receive this service mesage but every month service charge is deduct from my account.I have met personaly at BSNLoffice about my complain .still they did not solve my problem.today again they deducted service charge from my balance.

CALLUOUS CUSTOMER CARE-GMTD GURGAON AND AGM ADMN

On my request Regn No 404804 dt 30th July; 2008 my Residential phone No 2219391 at Gurgaon (Haryana) was disconnected. By e mail on 9th December; 2008 I requested AGM ADMN Sh OM Prakash to arrange for refund of my Security Deposit. He was reminded on 6th Feb; 2009. Finding no respnseI approached by e mail Sh RC Hooda GMTD Gurgaon. As on date I have not heard from them. I herewith attach copy of my e mail to Sh R C Hooda whichakso has copy of my e mail dt 6th Feb; 2009 to Sh Om Prakash.
I now apptoach you for doing yhe needful.
Regards

Yours Truly

Maj S K Puri; Retd

My BSNL broadband was working on 28, 07.09:19.00. I called up 1504 and a operator came on line. He was extremely rude when he was helping me to diagnosis of the problem. He then disconnected midway. I called again at 1504. A different operator came this time. I told him I wanted to make a complaint. He said he will redirect the call to supervisor, but instead of doing that he kept me on hold and after some time disconnected. Later nobody came on line inspite of my repeated calls on 1504.

I then called 1500. The operator who came this time also disconnected the moment they came to know that I wanted to talk to the supervisor for filing a complaint.

I hope you forward this complaint to the right authorities.

Telephone no[protected]

Applied for the data one connection on 6th July and recieved modem on 13th July. Recieved userid and password on 21 July. The userid and password have still not become active and am not able to connect to the network due to error 676 and 678. Also the ADSL light on the modem has become off post getting the username and password.

Please rectify the same as soon as possible. Thanks

my name is aji kumar sajeev, am from pathanamthitta district kerala.my complaint is that BSNL is not having signals in our area.while vodafone, airtel, reliance, tata indicom are having sufficient in the same area.its shame for that BSNL not having signals while the others are having.i hope that it will b rectified soon.
AREA ADRESS
aji kumar sajeev,
sree sabari,
areekakavu, pezhumpara {p.o},
vadasserikara,
pathanamthitta{DIST}
kerala.
pincode -689662
with regards
aji kumar sajeev

I would like to bring to your kind attention that, my BSNL Landline No. [protected] of below address is not working since long time till date. I have complained many times at BSNL Office, Koottanad, Palakkad District, Kerala but no response. We all are working people in Kuwait
Note: This is not the first time this always happens once in a month but we are regularly paying the rent even though the landline is not working.

Kindly look in to the matter as soon as possible.

Thanking you.

P.G. SURESHKUMAR
PATHIRIKKATTU MADATHIL HOUSE
EMS NAGAR, POST KOOTTANAD
PALAKKAD DISTRICT
KERALA – 679533
TEL NO. [protected]

I got BSNL LAND LINE CONNECTION LAST YEAR MONSOON SEASON. AFTER GETTING THE CONNECTION, HTHE NEW INSTRUMENT GOT FAULTY, WE REGISTERED THE COMPLAINT REGARDING THE FAULTY INSTRUMENT, LINE MAN CAME AND CHANGED THE INSTRUMENT BY PLACING A VERY VERY OLD AND DIRTY INSTRUMENT BY SAYING THAT WITHIN A PERIOD OF WEEK, WE WILL REPAIR THE NEW INSTRUMENT TILL THAN WE HAVE TO USE LINE WITH THIS OLD INSTRUMENT.

ONE YEAR HAS BEEN LAPSED, NO OFFICER IS READY TO HEAR THE FACT BY SAYING YEH TO HOTA HI REHTA HAI, KYA KARE.

IN THIS REGARDS, WE RELLY FELT THAT IN COMPARISATION BSNL OTHER SERVICES, LIKE RELIANCE ARE VERY GOOD. WHERE EVEN COMPLAINTS ARE BEING RESPONSED PROPERLY