[Resolved]  BSNL Mobile — Bad services of Network and Customer Care

BSNL — Bad network problem

We have very serious problem with landline & also moblie network .

actually our location is

chandroudy charitable turst Hastagiri Mahatirth
at- jaliya
taluko- palitana
Dist bhavnager
PH[protected]-104

in month there are dad our phone due to this network problem 6-7 time in a month
so plz seee our problem and give solution to us

pls inprove your network in annai salai (600002). this is 1 of the worst network even seen on this earth. tho they have power, knowledge and money then also they are not capable to inprove the network. service like this get a bad name to the govt dept. pls dont call yourself central network, you are not fit for village network also.

mobile no: [protected]

my m. no 91+[protected] exlupdate service not updata since one last week.

This problems are going to stay. This is due to the Political parties and Worker's Union backing the BSNL employees. If you take action against the BSNL, nothing happens. Thrash an employee or a department by any means (by force or by law), you will be nabbed and cornered. The whole Goverment working policy is a and law is a play thing on their hand.
These employees are more or less like thieves, the blame is on the organization, which is not itself bad. Every telcomm operators work on the backbone of BSNL, and also the technology incorporated by BSNL is farmore the best in India (maybe World). They have all the provisions and implementations to lay down the most sophisticated facilities there is and I have been there and seen is, although I am a subscriber. I have studied the most of it, their implementation, secrity, network ...blah, blah blah!!!

But the problem here is their Employees. If the Goverment does not change their policies, imposing strict working guidelines on theie employees and reduce interfernces from the Worker parties, the exchange could turn out to be the best in the world. I have seen peoples, I would rather call suckers who work for BSNL and doesn't even know how the system work or what they need, and they work at BSNL. They would look blindly at your face i[censored] ask a little tricky question or would say something like, "This is internal information and cannot be disclosed"... Ask them about the VPI/VCI number and VC mode for BSNL DataOne broadband, u would c!!!

Till this suckers get nailed, or somehow the firm gets liquidated or some random disaster strikes the houses of these backstabbing employees... we will suffer... all of Indian laws like IPC 420 or otherwise would kiss their mother ... so be a lawyer or nyone...u would be helpless...

There are also some employees who would like to work, I knew some who helped me with the phone lines... but they are threatened by the sucker types and would fear their life, so that he does not work or overwork...

So, unless u are someone from the R&AW or CID or IPS, IAS, ICS or some powerful person of this country, u or better say WE are no less than their ...

I am subscriber of BSNL since last 6 Months, but I am totaly unsatisfied with the service. Now I am thinking to swich over to some other services. These days BSNL netwoks is like Hell, its impossible to make or recieve calls
BSNL customercare has registered my complaint but till date no nothing has been done in my favour my new compalint No. G[protected]. My number is [protected] State J&K, Division Jammu, Distt. Samba, Village Kelhi Mandi

Hi All,

I registered for a Broad, There was no response for it for 15 days, i wasted my time to reach a BSNL telephone Xchg to know that there was NO Feasibility in my area,
Later i was told Refunding is not elegible and instead re directed me to a WLL fone with Heigh speed internet, After 21 days, i got a call from[protected] who did not tell his name even after asked. I was told to collect my WLL set from BSNL Xchg at Avadi, There was no User id, Password or Proper instruction or even a Customer Care Number.. Now after all this i ma not able to connect.. BSNL IS ONE PLACE WHERE PEOPLE NEGOTIATE TO TAKE UP RESPONSIBILITIES...

Regards,
Jegan.L- Chennai, Ph[protected], Equibment No-[protected]

DUE TO INSTALATION OF OTHER COMPANY TOWER AT VILLAGE MOULI BAIDWAN (SECTOR 80 MOHALI) NEAR SOHANA (140308) PUNJAB, RANGE OF BSNL TOWER IS VERY VERY POOR.
NOW IN MY AREA BSNL RANGE IS ZERO AS COMPAIRED TO OTHER COMPANIES MOBILE RANGE. SO, SETTLE THE RANGE PROBLEM IMMEDIATELY, IN MY AREA BSNL MOBILE CONNECTIONS ARE ABOVE 1000. SO PROVIDE THE TOWER FOR MY AREA IN VILLAGE MOULI BAIDWAN.

LIAQUAT ALI
[protected]

Dear sir


I USE BSNAL NO-[protected] LAST ONE MONTH BUT TWO DAYS I FACING PROBLAM (NO SERVICE) IN MY NUMBER PLS SOLVE MY PROBLAM AS SOON AS POSSIBLE



THANK S & REGARDS
SUNIL KUMAR

I Have five connections of BSNL mobile, but from last few months I am facing the problem of network on all five connections & I also visited BSNL Exchange Sector-34, Chandigarh almost 6 to 7 times every time they told me that within one or two days we will solve your problem. But till now I am facing the same problem they didn't able to solve my problem. The Staff members also do rude behave they don't want to do their duties.
Thank You
Regards,
Anoop
[protected]

My BSNL Mobile no is [protected]. I am using the pre-paid service. Today I got an SMS from 55888020 which states "`Thank you for using our Astrology Service. Your service has been renewed for next 30 days. Rs 20 charged." I have not used the astrology service on payment basis so far. I have not understood from where they got this information. I am not interested in paying Rs 20 per month for a service in which I have no faith.I contacted their customercare service through my mobile today itself and explained to them that I am not interested in this service. They told me that I should send an SMS UNSUB ALL to 55888020 which I did . To my utter disbelief, the SMS is not passing through at all in spite of my repeated efforts.

I do not know what I should now and whom to complain. Will the concerned authorities read this comment and treat this as a complaint in the true spirit of customercare and take necessary action . I also request that I should be informed thorough e mail regarding the action taken.

BSNL — VERY VERY BAD SERVES CUSTOMER CARE

hi iam subscriber fo BSNL last Two years but my problem is i am not satisfied with this network because i am all ways face problem that ''check network service'' because of this i lost many important calls. till now i am not facing the same problem and iam activation FFE in[protected] not activation till today maney times contet call custmer care.. no reply seeing all those things i am prefering to swich over to another network i[censored] r not able to slove my problem and also if it repeat again..
AND MY MOBILE NUMBER IS [protected], NELLORE, AP. COMPLENT NO.AP[protected]

I am using nokia e71 mobile but i have a problem with net work massage every 10 seconds i am getting a massage like balance, validy and last call charges automatically.
And i called number of time to customer care people still they not cleared the problem.so i am really fed up with this customer care.

My BSNL Mobile no is [protected]. I am using the pre-paid service. Every month I am getting an SMS from 55888020 which states "`Thanks for using our Cricket Service. Your service has been renewed for next 30 days. Rs 20 charged." I am not interested in paying Rs 20 per month for a service in which is of no use. We get the updates which are atleast 2 hours old. I tried to send an SMS UNSUB ALL to 55888020 to unsubscribe and the message is not at all going in spite of my repeated efforts.

I do not know what I should now and whom to complain. Will the concerned authorities read this comment and treat this as a complaint in the true spirit of customercare and take necessary action . I also request that I should be informed thorough e mail regarding the action taken.

BSNL Mobile — worst service of cust, care

i complaint last year 5 jan.09. complain no. was 3410323. i talked to cust. care supervisor many time. they told i will inform u. but after one year they cant reply about my complain. again in other matter i complaint on jan 09. comp no. was 3435499. but after one year not a single complaint was solved.
again. i have complain, i talked cus.care. but i m very sorry to say that cust care service is very very poor, wastage of public money.
comp is. on 4th jan 10 i talked to cust care supervisor and closed my caller tune. 5th jan i got message your song has been renewed. again i talked cust care sup. they told that your prob will solved. but 0n 7th jan 10 i got your caller tune extended for 10 das charged rs 10. but cant added my prv.money.
now i m going to file a case against bsnl, and sply against cust care. i have all the proof of bsnl employee ignorance. and my harcement.
ranjan kumar
[protected]

cust. care service is really very very worst. staffs behavior are also not tolarable. maximum staffs cutt the call. they cant try to solve the cust prob.

BSNL Mobile — Network Service

Hi
I took a connection of BSNL Mobile 2 yeras ago. I stay in Sonarpur, Kolkata, WB - 700150. Continuously facing network problem. Service is so poor. Network Bar on the handset screen continuously fluctuate, many times disappears. Neither the caller nor me can hear the voice properly. Frequent call drop occurs.

Just frustated callig the customer-care, bcoz evrything is in vain. Forced to write here in hope of some good reply. And solvation of the issue.

Thanks,
Amit ([protected]@sify.com)

I am subscriber of BSNL since last 2 years, but I am totaly unsatisfied with the service. Now I am thinking to swich over to some other services. These days BSNL netwoks is like Hell, its impossible to make or recive calls and allways face problem that ''check network service'', "network busy" & "error network connection. BSNL customercare is registering complains but not try to solve the problems. I have already got near about 90 complain nos. (Lastly 3992084) from last 1 year. So, I am really fed up with this customer care. I do not know what I should now and whom to complain. Will the concerned authorities read this comment and treat this as a complaint in the true spirit of customercare and take necessary action . I also request that I should be informed thorough e mail regarding the action taken. My number is [protected], Binoy, Park Circus, Kolkata. Pls. call me [protected].

Bsnl Is the worst bad service.
Bcoz it is of government.

BSNL — poor network problem and no response from customer care

Every time i complaint to customer care, there is no respose regarding my complaint...

poor network problem in the main area of tambaram itself...

Such a poor response from BSNL and poor network of India..

I HAVE RECEIVED THIS SIM CARD RECENTLY FROM BSNL EXCHANGE UNDER THE FREE CONECTION WITH LANDLINE NUMBER DEEPAWALI OFFER AFTER RECHARGING MY NUMBER I HAVE NOT GOT ANY TALKTIME OR THE FERR CALLING FACILITY ON YHE LANDLINE AND WHEN I CALL TO CUSTMERCARE EMPLOYEE ABOUT THIS PROBLEM THE HE TALK WITH ME VERY RUDLY. WILL YOU PLEASE TELL ME WHERE I REGISTER COMPLAINT ABOUT THAT PERSON.