Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We are aged senior citizens, user of BSNL Landline telephone for the past 15 years our subscriber no. is 24893088 is located in chennai area in K.K.Nagar exchange. The phone is not working since 15/5/2008 and inspite of giving several complaints over net and calling up the exchange, no action has been taken. We inform so many time but till date it is dead... and we are paying also BSNL bill promptly every month. We are aged senior citizens who are put to lot of hardship due to this.

hello
i am not abel to know accout usage..i don know wheather i am excceedin my limit..

i have taken new bsnl broad band connection ON tel no.[protected] after installing modem about 10 day back till today I can't login. give error 691 after repeated complaints in local broad band office on[protected] but no response .
then they say to complain on 1957, on complaining on this number they give a complaint no.-190395 &say to wait
my mob no.[protected]

RAJEEV KUMAR RANJAN
N13 professor colony kankar bagh patna 800020

Sir/Mam,
Me Tanushree Saha an user of BSNL BROADBAND(Home 250) for 2yrs .
My modem type is:- SmartAX MT841.
No light of Link is blinking for more than one month, so i'm unable to surf the net.
But still BSNL is sending the bill.Pls do something.
Tanushree Saha
Tel No:[protected]

The evdo scheme is a total fraud scheme atleast within the kerala circle. I purchased an evdo card on[protected], less than 10days, there is no sign of speed right within 1 kms radius.

I have tried complaining to all officers upto the GM of tiruvalla Mr. Sasidharan, the Gm has refused to entertain the complaint saying its the company which is at fault and not bsnl.
that we should file a case against the bsnl instead of complaining to him.
this is the respect he has for the company that is paying him his salary.

the investment made was 4820 as we need urgent backup.
this type people are sitting to entertain private companys

I had very bad experience with the customer care department EXECUTIVE for the fourth time in the past 3 months i called in to complaint the problem with our land line connection.

The representative spoke with me very rudely, when i was online she was not listening to what i was saying instead she was speaking with others and once she made note of the phone number which is not working she hung up the call without informing me what was her next step to resolve the problem indeed a very bad attitude

And when i wanted to speak with the higher official she gave an incorrect number[protected] saying that it is managers number. she dint provide her name saying they are not supposed to tell there name . so i cant point out who it is but the complaints department number that i dialled and spoke with is[protected] and i had a very bad experience.

I request the concerned official to look into the matter and make the necessary arrangement to listen to the customers problem with the phone line and to provide a proper resolution .

BSNL websites are vnot opening. I don't have time to go their counters to pay the bill. Now cannot pay them online as well as cannot access their portal. Please can anybody suggest any alternative.

My phone Is Dead Since Last 11 Day(No.[protected]. Phone is totally dead and i am lodged complaints on 13/5/08 No. 52904 also I reminded again & again on[protected]BSNL Area Manager) and call center No. 1500 (Complaint no. 4261258), but no responce from bsnl.

Consumer No. 48703314
Telephone No. 26729884
Plan : DataOne Home 500

With the current broadband plan, unlimited download facility is available from 2AM to 8AM. But even downloads done during this time is ALSO billed & hence it has crossed the usage limits.

Worst part is that if you call up Bill Enquiry nos., either its always busy or its always unattended[protected], [protected] Though this is changed to 26941458, bills don't have the changed no.!!). When finally at some point of the day, somebody attended the call, there was another no. that I need to call for such complaint & thats always unattended no., finally landing up nowhere on my complaint, I'm filing it here.

Thanks & Regards
Mithun GN

I got BSNL net connection on 29th febraury this year. i'm using Home500c plan, according to which i get my night usages (2to8am) for free. however, each month i'm getting my bill for the full usage. on my opening month itself, they send me a whooping monthly bill of Rs.11400/- !
When i went there, i was asked to take print of the usage, though it was already available with them. "if you want to adjust the current bill, then come back with a printed report!". this was their reply. think about this - adjustment? adjustment? i was only asking for my bill to be corrected. because of thier fault, i had to waste a day and money, to get my bill corrected.
Yet again, i was not sent the corrected bill. i went back again, and got a cheek reply - "oh, your bill was corrected day before yesterday itself ! why didn't you drop by?" As if i got any info ! they think they are running a charity show, and that the customers are mere beggars crying for alms !
And, this same story happened all over again, in the second month also. i've been sent a bill for rs.5230/- However, i didn't bother to make payment. i've asked for a corrected bill immediately. but, i'm yet to recieve any reply.
BSNL is technically sound, but they have very VERY poor staff service to run the show. i hope it goes to dust, if it can't be improved. Atleast customers won't suffer.

sir,
i have registered to 500c pack of broadband connection. but since then i have got this pack, i m not receiving proper speed.it takes about 15min to open a single page. this is so much irritating.n to the utmost surprise, downloading speed is just 15 or 20kbps..we have complained so many times in Samrala n Ludhiana exchange but nobody responded... one cant expect such a poor service from BSNL... please pay attention to it..

Subject : Landline Telephone Bill Reimbursement Request.

Dear Sir/Madam,

Reference to above mentioned subject I am subscriber of BSNL landline allotted no[protected] at Sabla that landline was dead (not Working) from 05 may 2007 to 07 Sept. 2007, in between several time we complained to responsible staff but till long period no response from them also BSNL Charge me for further period and it’s also paid to BSNL in same time. About this cause we submitted application for reimbursement amount to BSNL but till date their is no feedback form BSNL for same. Hence your kindly requested to reimburse paid amount in further period.

Regarding to bed service many subscribers suffering for same subject in our village.

At present I am out of India, notable to present’s you previous submitted application.

Consumer Details as following:

Ganesh S/o N.L. Panchal
Village Munged, Teh. Aspur, Dist. Dungerpur


Please take necessary action and do needful.

BSNL (complaint)
Posted:[protected] by ganesh panchal [send email]
Telephone is not working!
I am one o[censored]ser of BSNL Landline telephone past 5 years as subscribe no. is 236138 is allocate in banswara area in sabla exchange but its alternately month disconnect problem and nobody from services. We inform so many time but till date it is dead... and we are paying also BSNL bill without

sir,

mai bsnl mobile ka coustumer hu.mere ghar mai 4 cell one connection hai.humare mobile par jis tower se net work aata hai wo gali ganga singh dhauli pyau mathura mai laga hai.jab light chali jati hai tu tower bhi band ho jata hai.generetor nahi chalaya jata hai.kai kai hrs tak mob band ho jate hai.kai bar sikayat ki hai koi nahi sunta hai.plz dekhen

sir, my broadband usages shows that in april (1066mb) yahoo answer .but my bill is shows that 4.51 GB. so pls check my usages .

I apply for Bsnl broadband home 150 plan
Few officers want money from me. I refused to give

they angrily made my broadband plan combo 500

I found it when i saw the broadband letter it shows home 500 (combo)
now i apply for home 150 plan again...

but can any please help me to punish this officer's

my phone no.[protected] is out of order from yesterday.bsnl had made a mess of it. in this month my phone is out of order for nearly 15 days. i have got fade up with it. plz.. take up immediate action.

We have a 250 rupee plan from BSNL dataone since Apr01, 2008. However, we have received an unpropotionately high bill of Rs. 10, 470 for the month of April. On checking the usage it was found that the total downloads have been around 10.5 GB during the 87 hours !! The calculation in the bill was correct but we are not able to prove to BSNL that we have not downloaded 10.5 GB of contents ... The only supporting argument being that 'had we intended to download such huge amount of data, we would have opted for a 750 rupee unlimited download plan', Why would we go for cheaper plan a making a fool of ourselves. The 250 plan should automatically step into 750 rupee plan when the down load linit exceeds that mark ... It is like simply befooling the innocent consumers by showing ambiguous plans & schemes.

I am totally confused how to get out of this situation?

Hello,
Iam Ramakrishnan, my Mobile no [protected], postpaid (525 )plan.
The problem is iam able to send Sms to south africa but iam unable to receive sms from south africa, complaint already lodged with Bsnl chennai, they say that there is no problem at their end.

I wrote to vodacom the cellular service provider in south africa and told the same, they have given me a reply which is as follows

Thank you for your query to Vodacom.



Please be advised that SMS messages to your number from Vodacom cannot be delivered because there is no inter-network agreement between BSNL India and Vodacom South Africa for SMS messages and the message delivery is being blocked by your Network.



Kindly contact your networks customer care and advise them that you wish to receive messages from Vodacom.



Alternatively we do have inter-network agreements with the below listed networks in India, should you wish to use one of them for your messages to and from South Africa.







BHARTI CELLULAR AIRTEL - RAJASTHAN



BHARTI CELLULAR AIRTEL - TAMILNADU



BHARTI CELLULAR AIRTEL - UTTAR PRADESH WEST

BHARTI CELLULAR AIRTEL-CHENNAI

BHARTI HEXACOM(OASIS)

BPL MOBILE

HUTCHISON ESSAR LIMITED - MAHARASHTRA

HUTCHISON ESSAR MOBILE SERVICES LIMITED

IDEA CELLULAR - MAHARASHTRA

IDEA CELLULAR - RAJASTHAN

IDEA CELLULAR LTD - ANDHRA PRADESH

RELIANCE TELECOM

SPICE COMMUNICATIONS

SPICE COMMUNICATIONS

VODAFONE ESSAR GUJARAT LTD

VODAFONE ESSAR LIMITED

VODAFONE ESSAR CELLULAR LIMITED - TAMIL NADU

VODAFONE ESSAR CELLULAR LIMITED.

VODAFONE ESSAR EAST LTD



Requesting you to do the needful and solve this problem at the earliest so that iam able to receive sms from South africa.

I would appreciate if you could give me a call or mail me once the problem is rectified.

With Warm Regards
B.Ramakrishnan