Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,

With due regard I want to bring this to your kind notice that since the BSNL department of Jodhpur is causing lot of harassment to me and members of my family in matter of raising bills, recoveries, over billing, demanding money (bribe) to settle the claims, missbehavior on telephone etc.
The following are some of the examples :
1. I applied for telephone connection in my name Vipin Bihari Goyal, after installation I was informed that my telephone number is 2716634 about four months back and now today on dt. 3.5.2008 the department again informs me that my phone number is 2716095. In the past also such changes were made and huge claims were raised against me. There is some manipulation or trick by which the outstanding claims of one person are made the liabilities of other person. One such case of Paliwal STD Booth at Deonagar Road, Jodhpur was published in News Papers and I suppose that some similar type of trick is being played with me also. Kindly conduct a detail inquiry in this matter, so that action can be taken against them.
2. Since I am working as FA & CAO in Rajasthan State Government Department, I am frequently transferred from one department to another. On such occasions my resident telephone also needs to be shifted . Every time the authorities of BSNL delay the matter and cause lot of harassment. They remove the telephone of the old department the very day but do not install another telephone of new department where I have been posted for many months.
3. For example when I was posted in Rajasthan Aayurved University, Jodhpur the official telephone at my residence was 2711442 and during my posting in that department from July, 05 to July, 06 bills of very high amount were raised since government permits only 200 calls per month. I have to deposit that entire amount personally from my own pocket. When the authorities of BSNL were contacted they said that there is some technical default that we are trying to remove but no correction were made and I deposited amount worth 50, 000 to 60, 000.
4. One telephone in the name of my wife Smt. Pushpa Goyal was install at my residence 11/634 Chopasni Housing Board, Jodhpur and its number was 2701485 for quite a long time we were regularly making payment of the bills. Ultimately for the month of August, 2005 to Nov., 2005 BSNL raise the bills of Rs. 10516/-. We were so fad up that we requested the department to adjust security amount with interest against the above pending bill and can take balance amount from us. But the authorities of the department demanded bribe specially Senior AO Shri Paliwal was adamant that either I pay bribe to him or he will lodge an FIR in the police station. Since we wanted to discontinue the phone, which was our legal right, so we continue to request to adjust the outstanding amount. He even sent two persons to our house that threatened my family members and misbehaved with them. Ultimately Shri Paliwal made a complained to Police and we being law-abiding citizens deposited the amount on 30.4.2008.
5. We have also received a notice for outstanding recoveries for Rs. 1140/- for a telephone No. 2704873 in the name of Smt. Pushpa Goyal. This telephone was never install at our house.
6. I informed to General Manager BSNL Jodhpur Shri Anupam Sriwastava vide letter No. 2660 dt. 29.6.06 about some of the discrepancies in the capacity of Registrar, Rajasthan Aayurved University, Jodhpur but no attention was paid to it.


Kindly take action on all the above points of my complaint filling which I will have to a go in the shelter of law. Meanwhile I request that all the following connection of BSNL in my name and also in the name of my wife must immediately be disconnected and I am ready to pay any outstanding till today. If you continue after this day we will not be responsible to pay the outstanding bills.
(1) V.B. Goyal 2716095
(2) V.B. Goyal 2711933
(3) Pushpa Goyal 2700410
An early action in this matter will be highly appreciated.

Yours faithfully,

(V.B. Goyal ) (Pushpa Goyal)
11/634, Chopasni Housing Board,
JODHPUR (RAJASTHAN).

Roaming facility is getting affected in my mobile since last two months. I have prepaid BSNL service and two times I visited delhi in last 2 months and both time I was not able to call anybody from there. When I contacted at [protected], they replied that everything is OK. many times I made complaint but of no use. This time again I am visiting delhi and I am hoping that BSNL will take notice of this compalint.

Hello sir,

There is no provision to Check the BSNL landline usage, All you have is 1679 Number which is again Charged, is there any Toll free numbers to check the Landline usage please let me know ??
also if there is any way to know this pls ilet me know like thru internet, ??

Respected Sir,
In April 2008, I had booked a broadband connection with Rs 500/- plan (limited usage). I got the connection April-15th. After one week the connection was deactivated. When I asked them, I was told that it is free trail plan so that it was de activated and they asked us to give an application for re activation. When we ready to give an application, they are telling that still there is time. We went more than 10 times to the BSNL office at Golkonda Cross Roads, Hyderabad, and there is no proper response from the staff.
Our Phone no is[protected]

I request you to investigate this matter and help me in this regard.
It'll be highly appreciated if my request is fulfilled

Hi,

This is Saurabh. I have land line with broadband connection at my home(Paharia-Varanasi). I have been using BSNL broad band services since 2 years. I want take all of your attention towards problem with broadband service. My internet is not working since 3 weeks. I have spoke to complain deptt at least 4-5 times and also personally visited your local bsnl office for the same and also logged a complain. After all those tries also my internet services not yet resolved. I don't know to whom should I contact. In local BSNL office there is nobody who can take care of my broadband service problem and get it rectified. Please let me know what to do?

I think there is some problem with modem configuration or local BSNL server because my land line and desktop is working fine.

Please do the needful.

Details:
My Landline no:[protected]

Dear Sir,
We are regular users of broadband connection in HOME 250 PLAN. As per COMBOPLAN brochure, early hours from 02 00 hrs to 08 00 hrs down loading is free and not to be accounted in service records. Please note that the quantum of down loaded bytes between 06 00 hrs to 08 00hrs is taken in account in service records on[protected] ie 0.082 GB). Please check and conform that the down loaded quantity is free or chargeable. please clarify. My BSNL LAND LINE PHONE NO IS[protected].
Best regards.
LINGAM RAJA SEKHAR
SEETHAMMADHARA
DOOR NO: 55-41-12/1
AMBEDKAR NAGAR
VISAKHAPATNAM.

I have been using BSNL Broadband connection home 500 plan for the past three months. I was not able to open many websites using this connection. I got fed up after launching so many complaints to customer service and they does not seem to revert back on the complaint.

Being the largest broadband connection provider, the least people could except from BSNL is the faster and reliable service, but in my case besides acting slow on the complaint they did not revert on the complaint.

Would be grateful if I can get any solution through this forum.

Pls reply me on my mail ID

DEAR SIR

I SUBMITTED APPLICATION AT RAMACHANDRAPURAM EXCHANGE
UNDER BSNL RAJAHMUNDRY DIVISION FOR CONVERSION OF MY
CELL CONNECTION FROM POST PAID TO PREPAID ON 28/3/2008.
I PAID CONVERSION CHARGES RS 112/- ALSO. BUT TO MY
SURPRISE MY CELL PHONE[protected] HAS NOT BEEN
CONVERTED TILL THIS DATE. I DONT UNDERSTAND WHY THIS
ABNORMAL DELAY HAS OCCURED.PL TAKE IMMEDIATE STEPS
TO CONVERT NY PHONE.

THATAVARTHY SRINIVAS
CELL NO[protected]
[protected]

In some of the BSNL Prepaid sim cards, account balance and last call charge are coming as a message alert just after the call. In my mobile this does not happen. Since it is a useful feature I would like to enable the same in my mobile. One of the customer support employee at BSNL said that this facility will available only for few series of mobile numbers. I don't think this is not genuine answer. Please advice how I can make available this feature in my mobile.

Thanks

Dear sir, I have two mobile numbers namely:[protected](A/C NO:[protected] and [protected](A/C NO:[protected].I have cleared my payments in cash at state bank of india, NRL complex branch, Assam on 31/10/2007.The billing amount were Rs.433/- against mobile NO: [protected] & Rs.91/- against mobile NO:[protected].The billing amount were for the billing period:01-Sept-2007 TO 30-Sept-2007.But.the paid amounts were not updated in billing period: 01/10/2007 TO 31/10/2007 at the above mentioned two mobile numbers.I did not pay the bill on that months just thinking it will be updated on next bill. But that not happened.Both the amounts again added as previous balance on the bills for the billing period :1/11/2007 To 30/11/2007.That time I personally paid the bills at the OFFICE OF SDE, BSNL;BOKAKHAT, ASSAM showing & explaing the matters and cleared the bills deducting the non-updated added amounts on 4/1/2008.The BIll/D.N. Nos.are:[protected]against mobile no.[protected]; amount: Rs.417/-) &[protected]mobile No.[protected]; amount:Rs.1049/-). But, no correct bills found on next bills i.e. at the billing period:1/12/07 To 31/12/2007.The amounts Rs.433/- & Rs.91/- which were paid on 31/10/07 for the billing period 01/09/07 To 30/09/07 against [protected] & [protected].Again I cleared the bills at the Office of SDE BSNL.BOKAKHAT on 29/2/2008 for the billing period 01/01/2008 To 31/01?2008 for the both nos.the Bill/D.N.Nos. are[protected] &[protected].Amounts were ;Rs.1391/- & Rs.450/- after dedunting non-updating amount Rs.433 7 Rs.91/-.But no update/correction found in next months bills & still upto Feb.08 & March.08 no correction made by your OFFICE.So, I have the request to give a look into the matter and give a immediate solution at your end. Thanks.

I am Sancharan Roy having BSNL postpaid number [protected]... I contacted one of the BSNL's customer care executive named Mr. Manibhusan karmakar on 28th april.. He is having very poor communication skill and very bad attitude also. He acted so busy like he is some MD of some big company. He used bad words and he didnot listen properly my problem also. He should understand the customer's problem properly.

This is sancharan roy having BSNL postpaid number [protected]..Last month I paid my bill through online payment mode. But this month I am trying to pay my bill through online but ststus is showing that I do not have any outstanding bill.. Also i did not receive the hard copy of my bill. But I called the customer care executive, and they told that I have to pay Rs 310/ before 28th april otherwise I have to pay fine..

I have taken a BSNL Broadband (500C+) plan in B-126, Kendriya Vihar, Noida Sector-82. Though BSNL person came and installed the ASDL Modem, but he has not given password to operate internet. It's become almost one month since he came and installed the MODEM. I don't have any contact no of anyone to contact and get the installation done. I urged BSNL to look into the matter and get the Installation done.
Thanks & Regards,
Subho Das
Mobile #[protected]

applecation submited to south city telephone exchange for transfer of land line no[protected] in feb 2007 repeted followup with athority but nothing has been done requested to do the needfull

sir, i m dr. m s khan, (+91 [protected]) plz get my dial tone removed as i m unable to contact your customer care officer & i m not getting my dial tone removed despite several efforts.

thanks

dr. m s khan,
pilibhit, UP 262001
mobile no.(+91 [protected]) bsnl cellone prepaid

I AM MUTHU RAMESH I WORKING IN NEW DELHI MY HOME IN TAMIL NADU MADURAI-625 214(SHOLAVANDAN) I GIVEN ONE LAND LINE IN BSNL (17.04.2008) TILL TO NOT GIVEN CONNECTION. PLS GIVE TO QUIKLY CONNECTION

Sir,
My phone bill always exceeds Rs.1200 per month.Seeing that Ihave checked the usage of my BSNL landline phone.But the bill amount has not changed a bit yet.
I am quite eager to know the bill details of my telephone number[protected].For a long time I have been trying to find the correct helpline number and make an application regarding the foresaid problem.Unforetunately I have failed to get such helpline number or...

Hi all,
Beware of Customer Care of Broadband Internet services of BSNL . I am a customer of dataone broadband. The answering by the customer care is so RUDE AND RASH that you will fear whether to call or not the next time. These Govt people work in these manner only. The present customer care person first asked me in a rash...What is your problem? ( as if i am burden to her and as i have done something harm to her) . Then i asked what is bill amount, she said...wait ( in a rude manner)...then she took 15 full minutes and was bussy discussing personal ### and fantasies with her colleague. And after 15 mts, I had to keep off the call...I amgiving the complaint now and also thinking of disconnecting the connection since other private players doesnt have so much of EGO problems in answering thecall in a pleasant manner. Great Going BSNL BROADBAND...MERRI BADDUA LAGGEY TUMM SAB LOGON KO.