Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,

My Landline is dead for around 2 months. This phone is under my name but maintained by my
Apartment society. My society manager is tired of giving complains. Even I have raised a
complain two weeks back on automated IVR (complain no. - [protected] and another one [protected]) , but there is no action taken.However, I am getting timely all the bills, which is the monthly rental for my broadband connection.

I request to at least waive off the bills from June 2012 onwards, as the phone/broadband is not at all being used
due to fault/carelessness. It is BSNL's duty to maintain it and I should not be compelled
to pay the bills without availaing the facility.

Landline[protected]
Account Number - [protected]
Customer ID: [protected]
Bill Plan Centrex Free Plan - Urban; BB Home Combo ULD 750

A301, # 70, ADARSH NIVAS, JARGANAHALLI, KANAKAPURA ROAD, JP NAGAR 6th PHASE, Bangalore - 560078

Transfer of existing connection
Dear Sir / Madam,

I have registered for transfer of my LANDLINE phone #+[protected] on 1st of Aug 2012 and and i was recd same date exception seal from that office and was informed that the connection should be transferred within 7 days. Till date, connection is not transferred and after calling 20 times to various helpline numbers, I finally got details that the order is not ready for transfer. Please help me to resolve the query.

Regards,
Hardik Bhow,
Current Land line Address :- 159, Lalano Khancho, Patasa Pole, Gandhi Road, Ahmedabad.
New Shifting Address :- H-201, Swaminarayan Park-1, B/h G.B.shah College, Near Vasna Telephone Exchange, Vasna.
Contact No.: [protected] / [protected]

My phone is out of order for the last 20 days. Complaint was lodged on 27/7/2012 with No. [protected] but no response despite 11 days period passed. It seems that the phone is installed by me only to make timely payments of their bills.Remains out of order not less than 10 days a month.Details as under:

Telephone No. 263949
Area code 01894
Locality Village Mandhol uneder SDO Baijnath distt.Kangra HP

Dear Sir/Madam
A service MIMOBITV was automatically activated three times ie. On 22/07/12, 29/07/12 & 05/08/12 in my BSNL Mobile number [protected] with out any confirmation from my side and Rs. 40 was deducted each time. Every time after receiving the massage of activation, i registered complain to customer care for deactivation and reimbursement of the amount. In spite of this, Service is being activated from last three Sundays. I have called customer care approx 10 times for not repetition of such things and refund of total sum of Rs. 120 deducted three times but till now neither service is being deactivated nor refund is provided. I request you to look into the matter and reimbursement of the amount.

Thanks,
Sandip Sachan
Dy. Mgr.
HAL

I have been using BSNL for past 5 yrs..
And i am suffering for a year now. For a few months i felt that the mobile connection problem was because of cloud cover which possibly reduced my signal strength but the problem continued even after the rainy season.
I really don't know y suddenly BSNL services have degraded.
I want to stay with BSNL but i think its forcing me to opt out.
I always have problems with the mobile connections. The quality of sound which was satisfactory few years back is really bad now. I always loose my connection with the other party because of low signal strength even though the person is just a km away. To add to the surprise is the fact that we are in the middle of the city.
The person in charge of fixing our telephone connection is never punctual.
In one of the cases he didn't repair our connection [Landline] for 10 days !!!
Also i should include the fact that BSNL has the least number of top-up/recharge/sms bundle recharge centers here. Another fact that annoyed me is that the previous 30 Rs a month [1k msg pack] was changed to 20 Rs for 15 days [1k msg pack].
Come on BSNL !!!

my mobile number is [protected]. my balance was Rs.23.51 on 30.07.2012 at 01.08 AM. Recharged with Rs.220 as Topup from [protected] on 30/07/2012 at 12:28:58 hours , net amount is Rs.195.8 and Balance Rs.219.31 with Ref.No.[protected].Without my request or any other message from my mobile a message from +[protected] is sent to my mobile stating "MIMOBITV : Thank you for Subscribing All Channels/Week Rs.40/Week, To unsubscribe send MYUNSUB to 5544799" and Rs,40 deducted from my balance. Then I contacted customer care on 30.07.2012 and complained about the matter. They have registered complaint and gave a docket number G30AP32040 and G30AP332001 at 6.10 PM on 30.07.2012. Immediately at 7.49 PM on 30.07.2012 a message from BT-APALYA stating "Your Request For Unsubscription is Done Successfully" flashed on my mobile. Again i my self contacted customer care personnel and they told that within 48 hours your balance will readjusted with Rs.40 which was deducted from my prepaid balance. But so far I didn't get my amount.
Please look into the matter and do justice to me.

Dear sir/Madam,
I recharged rs.220/-Recharge plan on my mobile no.[protected] through my axis bank net banking.Rs.220/-Deducted from my axis bank account but the balance of recharge plan rs.220/-Is not given through bharat sanchar nigam limited in my mobile no.[protected].My transaction ID is iconn/51930350/030812/Axis mobile rechar. This is a second time when I am cheated by bharat sanchar nigam limited through net banking recharge.I want to refund my rs.220/- Which is deducted by bharat sanchar nigam limited and not given balance of recharge amount of rs.220/-.My axis bank saving a/C no. Is [protected] in gandhinagar branch,gujarat..kindly refund my rs.220/- Amount from bsnl as early as possible.

From:
Devang Parmar,
Gandhinagar,Guajrat.

Dear Sir,
I am registered user of mobile number [protected]. From few days I am fade up with continuous receipt of messages, After any online transaction, I am getting 'n' number of the same message. Some times the message is received till the message box is full. The message alert is becoming nuisance for me. And deleting these messages becoming headache for me. Kindly do the needful in this regard, or I will have to switch over to another mobile service provider.
Dr. Z. Anil

Dear Sir,
I have registered online complain on dated 26.07.12 against the the BSNL GPRS service which has been not working after recharge (Complain No. G26HR303940) for Mobile No. [protected]. Also can't make call from the number as the call rejected every time. But no response has been shown for the same. Again second complain registered on dated 27.07.12; but still neither the problem has been resolved nor any progress has been shown for the complain registered.
Also not able to call the customer care no. shown in the site.

Still the complaints are showing open/pending. (snapshot attached)

So requested to look after the matter which is not satisfactory at all.

Thanks,
N J Deka
Panipat
Contact No. [protected]

To whom So ever it May concern

I have my Land line no[protected], and a broadband connection. Whenever there is a wind or rain my line gets dead, when i raise the complaint it is attended only after a week or two. The Broadband connection related person Mr.Laxmi Narayan of BSNL exchange, Bhoopasandra, Bangalore doesn't even attend the call. The worst customer service they provide, whenever they come to rectify we need bribe them for the work they do. I have already registered complaint from last two weeks no action has taken yet. Kindly anyone help me with this problem. These people are just minting money without doing there work

I have 4mbps BB line and the internet is very slow. It is not even opening properly. When contacted customer care, they are not attending and not responding properly. The only answer I get from the customer care representative is the modem is not provided by BSNL so we cannot support. If that is true why you do give BB connection to customers? I had asked for modem to be provided by BSNL while taking connection they told the modem is not available and we have to purchase out side. The line men who came the give connection told he will provide the BSNL modem for a high cost and un-authorized. If BSNL is not having modem how come the line men is getting the modem? How is giving the modem to the line men when the BSNL itself is not having the modem?

Sir,

My BSNL Landline Phone no is [protected]. I had applied for Broadband on 14th July and got a very delayed response after 15 days.
After that also, the internet is not working at all. We have checked all the other factors like Modem, Telephone and Computers. Everything is fine except that Broadband link is not working. We have filed complaint numerous times but the Customer Care executive always say that the complaint cannot be filed multiple times even if there is no action on the compliant.

We are fed up of the service and would like to switch from BSNL to another service provider. This is the last chance where we are writing on a consumer forum. Please help if you can.

Regards
Sarita Rawat

My bsnl no.[protected] received a massage of subscription of MIMOBITV service and balance of rupees 40 deducted for thaton 28th july,2012, but actually I have not requested for that .I called Immediately customer care (1503) for the matter and unsubscribed by sending a massage ,but care person refused to make complaint as the details were unavailable .After that my no. was made blocked to call care ,so that day my complaint cannot be registered .
Then It was registered next Day .I have also presented a written complaint in concerned office at AJMER . But till today no response is by their side.
Secondly my balance for rupees five was deducted without any massage .I tried to raise a complaint refused saying updates are not available and was asked to call after some time ,when after sometime I tried to call care no. I was blocked to call care no.
The above incident shows that care person are not interested in solving the customers problems.And the company is clearly cheating.

sir,
my mobile number [protected].cut my
balance(₹40/-) on[protected].30pm)
due to mobile TV(+[protected] activation
without my request.i am compliant to the
customer care on[protected]
received call
from customer care and tell check it refund
your balance but amount not refunded still
on date. please check the details and
bringback my amount into my mobile
number.
thanking you,
P.G.Vijayakumar

Sir,
I am subscriber of mobile number [protected], BSNL prepaid. On 18 July Rs 40/- was deducted my balance a/c as charge of Mobile TV that i never subscribed or opted rather the amount was forcefully deducted from my A/c and i got sms that Rs 40/ more will be deducted on July 26, 2012 & for unsubscribe - send UNSUB to a number. I tried many times to send the SMS to unsubscribe it but all the time failed. Then i called to Customer care and registered a complained regarding this issue, in reply i was given a Docket no.G23JH301264 ON 23rd July, 2012 and told that the problem would be sorted out within 24 hours. I called again Customer Care on 25th July and asked about status of my request, i was replied that my problem was sorted out and the deducted amount Rs 40/- would be deposited to my balance a/c. But unfortunately again Rs 40/- was deducted from my balance a/c for the same service i.e MOBTV on 26.07.2012. Again i called to Customer care and apprised them my grievances, in reply the customer care officer talked to me rudely and denied any support to my grievances and ultimately he again registered a complain in this regard with docket number G27JH301315 dated 28.07.2012. On 31.07.2012, i got an SMS regarding deduction of Rs 40/- again on 03.08.2012. In the meantime I tried to call Customer care but failed to connect.
I feel cheated by BSNL Mobile service and facing mental and monetary tension.
A stern action may be taken in regard of my grievances and my deducted money may please be returned back to my Balance A/C.

Thanking You
Your Sincerely
Subscriber of Mobile Number [protected]

I am A.G.Govindaraja Setty, residing in Bangalore - 560076. I am visiting faculty for Yoga in Indian Institute of Mangagement, Bangalore. I had BSNL landline connection bearing phone number[protected]. On 31st March 2012, I surrendered my landline to BSNL, IIMB telephone exchange, Bangalore - 560076. Till date, I have not been refunded with the deposit amount of Rs.2000/-. I humbly request the concerned to look into in this regard and...

Rs.20/- is being debited to my mobile [protected] on account of so called "Christian Devotional Service". The service provider is not giving renewal alert as prescribed by TRAI. The number given by the service provider for deactivation of the above service is not working. Even my attempt to lodge the complaint online through http://bsnl.sparshindia.com/complaintportal/LogComplaint.aspx also failed as the screen is asking for "Select a sub category" where as no subcategory is listed for selection in the screen.

Please deactivate the service and inform the complete address of the agency to whom the payment is made by BSNL so that I can initiate appropriate legal recourse against the company.

I am in bangalore. My mobile number is [protected]. I have a cellone connection postpaid in bangaloreMy bill due date was 23 aug 2012. I was not in station and completely forgot the pay the bill. But just within a week they disconnection my outgoing calls. I paid the bill of 30 aug 2012. And Even then my outgoing was not released. I complained the next day. they said within 24 hours it will be active. I waited but no improvement. Again I called , they said within 5 hours. Again i waited. Its very irritating people to do this. I am business women, without out going calls its very difficult to manage. So i am planning to migrate to some other private people.

My landline no is[protected] which is installed at my residence 1/120, vishesh khand, gomti nagar, Lucknow. 226010. i want to register my complain that my phone & broadband is not working since 15 days. Even we are trying to lodge the complain through phone but no body is picking up the phone. So it's my request kindly rectify my problem as soon as possible.

thanking you
Dr Ashish Pandey

My Landline device which bsnl provided is not working properly and has major problems. Now for the past one month its not working and we cant able to make calls too. I have made so many complaints regarding this device and to replace it. But the officials there saying to buy a new landline device and they cant provide it. Is BSNL wont provide laldline device or local officials r cheatig us not giving the device?...