Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir,

My number[protected]
on 1 December 2008, I write an application to chage my bsnl broadband plan from 125 home to 500C plan. after 16 days that 17 dec 2008 I confirm by phone for that. BSNL Commercial Officer assured me that the plan had change to 500C. and they told me you can use night unlimited, after that i start my downloading after 4 am and close before 8 am.
But after one months i receive the bill of Rs 4942.00 . it's really huge for me.
I am really depressed,
Now bsnl say according to the rules plan will change from the next months for the application. but commercial officer can't tell me all about this and they misguide me,

on the other hand Reliance, Connect set a credit limit of bill for example reliance set a credit limit of Rs 2500 for Bill, Is there is no Limit for BSNL.

It's really impossible for me to pay that amount.

Someone plz see me the right way.
--
Thank You
Saheb Das
([protected])

how do I check my internet usage amount on the websit bbsrvice.bsnl.in?

Kindly reply ASAP.

Sir,
I had a problem in my broadband connection. Then I made a call to 1500 to lodge a complaint but answer is that we have noted down your complaint and will work on that. But of no use. No person has came to rectify the problem but the monthly rental bill had out in time. Is this the way of behaving.Even when i got connection since i not received any phone bill.
Now, i am planning to disconnect the bsnl broadband and shifting to some other company.
My mobile no. is 22742462. I had the following problem,
1. my INTERNET and DSL LED goes off regularly
2. some noises are in connection always while getting receiver
3. Now no sound coming from receiver to dial.
4. Not received even one bill till now even though i am very near to BSNL office in perungalathur, chennai.
Please take the immediate action.

i have also same problem

I availed 56505, 59595, 56789 SMS service on my mobile which is chargable. Now I want to deactivate this service. Service is still not deactivated even if I requetsed for by sending SMS in prescribed format...

dear sir/madam,
i have paid rs.100 through my icici bank account via internet for recharging my prepaid mobile on 13/1/2009. it was my mistake that recharge amount of 112 was needed. but payment has made successful and my amount of rs.100 is blocked without recharging my prepaid mobile([protected]).
pl guide me and resolve my problem.
regards-
ajeet mohan tari

Ref: Consumer No. [protected]
Telephone No. 22663170

Hi,
I am having connectivity issue for the past two weeks of time. Even I made a complaint thro' 198 but there is no response. There is no one to pick the call when we are calling the helpdesk No: 1500.
It is really poor service from the india's biggest network service provider (BSNL). I am really felling very bad to be a BSNL customer. Kindly requesting someone to address this issue and resolve it.

I have received the bill for the whole month but during the last month, I didn't use the connection because of this issue. I am not sure that how the BSNL is charging for the whole month.

I have got BSNL broadband connection through my phone no 27665167 and i am using broad band connction for my personal and official work through broadband. I can get the internet connection with the correct manner but i could not able to access my official VPN connection from BSNL broadband.

kindly check the setting in the broadband to access the VPN(Virtual Private Network).

thanking you,

s mohanasundaram

Dear sir,

I am not recieving my WLL BSNL bill from last 4 months.

Phone No.:[protected]
Exchange : Mahesh Park, Nalasopara ( Kalyan SSA)

Thanks & Regards,
Satish Dubey
[protected]

I am Gopal, my mobile no .[protected], and my complaint is about blocked my mobiles incoming calls.I made complaint on 13 jan 2009 at 1pm.And geneally it takes 24hours to solves the problem.but still after 50 hours completed it unsolved.
I made 4days late payments for december month, that time my outgoing is blocked.Then i gave all the details of payments and my outgoing is started afterword.But suddenly on 12th jan 2009 they blocked my incoming for the same reason(late payment in month of december).
Means my services is interputed twicely(at first outgoing, then incoming) in month for late payment.when i called in customer care they told that your requst is under process.But after 50 hours still its under process.

I have got a message to subscribe service of breaking news (free for 7 days) from 55888.
After 7 days it is automatically renewed and Rs. 15/- charged...
So plz tell me how to unsubscribe this service...

Sir, I am consumer of BSNL dataone broadband under the scheme 750 ul+ where for broadband usage bill value should not be greater than RS 750/-. In sept08 to oct 08 my bill was raised to Rs 906/- but my shoppe(shoppe codeBSSCT BKP007) assured that entire amount had to be paid but it will be adjusted in next bill .Instead of adjustement nov to dec bill was raised to the extent of Rs 5725/-

what should I do now.please response quick
bill copy attachted herewith.



Calcutta Telephones Online Bill Presentation
January, 2009 Bharat Sanchar Nigam Limited
(A Govt. of India Enterprise)

Customer ID [protected]
(Code)(Class)(Usg)(Cat) [protected]
Installation Date 10/09/2008
Telephone No. 25362260
Bill Period Nov to Dec
Bill Date 09/01/2009
Due Date 30/01/2009
Net amount payable 5725.00
PARTHA BANERJEE, SASTITALA, DUTTAPUKUR DUTTAPUK
UR



743248



Telephone No. Opening Meter
Reading Date Closing Meter
Reading Date Metered Units TKT
Units CR
Units Free
Units Chargeable Units
25362260 00001452
30/11/2008 00001455
31/12/2008 3 0 0 3 0
25362260 00001452
31/10/2008 00001452
30/11/2008 0 0 0 0 0

NET AMOUNT PAYABLE IN THIS BILL 5725.00
TOTAL CALL CHARGE 0.00
MONTHLY FIXED CHARGE 360.00
SERVICE TAX 403.20
OTHER CHARGES 4, 961.80





Last Payment :Rs 906.00 Bill Dt :10/11/2008 Recd. on :29/11/2008

Service Tax revised to 12.24%
Surchage of Rs.150 will be levied in next bill if not paid by 30/01/2009
The Telephone is liable for disconnection if not paid within due date
________________________________________

BSNL, Calcutta Telephones Please do not fold or put any mark on the Bar code below.




Tel No:25362260 Chk.dgt:0 Bill Date:09/01/2009 Bill Type:1 A/C Hd:1


Due Date Net Amount Payable
30/01/2009 5725.00

I have a BSNL student Sim [protected]. I purchased this SIM and got it activated on OCT 16 2008. The Sim worked fine just for a few days and then later I started having problems with sending messages. I was able to receive incoming messages but no outgoing messages. Sometimes during the day when I try to send a message the recepient receives the message after a delay of 6-12 hrs sometimes even 24 hrs.

When I called BSNL Customer Care I realised that this is the worst service someone can ever give. I realised that buying a product from BSNL was a big mistake. They have a careless atttitude towards the customers and do not care about the problems. They dont knw how to troubleshoot an issue.

Everytime I call them regarding the problem they say its a server issue which wil be rectified in 24-48 hrs .. but that never happens. I even spoke to some of the FLOOR SUPERVISORS who also do not know what to do regarding the problem.

My first complaint was registered and after a month of going back and forth and calling the customer care they told me that it was not a BSNL issue and its Airtel and other service providers problem. I could not believe the answer they gave me. After almost a month they point fingers at others.

I even contacted Airtel customer care and they confirmed that there is no problem from their side either. I had even given complaints on the BSNL customer website but of no use. The next one of the representative would just call the next day and the issue is resolved and there is no problem from their side.

On 12/1/2009 I registered my second complaint . Complaint No : 238369 and they informed that the issue will be resolved again in 48 hrs .. But nothing so far. I am still facing the same problem.

Can someone do something in this regard Or am I just wasting my time ???

I want to detail bill last 6 months mobile no. [protected]

[protected] This is my mobile number please cancell my caller tune permanantly.

BSNL SERVICES IS VERY POOR, PL IMPROVE.

Dear sir
Today at 05.00pm my BSNL MOBILE pre-paid card has been blocked .
the sim card no. is[protected] Plz send PUK no. on my e-mail [protected]@yahoo.co.in
as early as possible send me PUK no.