Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i m also having the same problem for the past few weeks. Someone plz help, i can not view my bb a/c usage. By the way, how to contact the System Administrator.

Sir,

For the past 3 days, I have been trying to pay our BSNL mobile bill through web portal.Out of my bad luck I never could do that. It always gives some 'Server Busy' or 'Session timed out errors' and I could atleast never reach to view my existing bill details. today again I tried entering and it gave following error before even entering into my account. " Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached". Finally I got very frustrated with this and wanted to raise complaint on the portal. But I could hardly find any link for complaints even. Finally I searched in Google and found following blog to express my concern. I don't really know whether I could reach them by logging a complaint in this. But there is no other choice.

First of all I am really conecrned about these errors. BSNL, as a huge organization they would know how many customers are existing for BSNL. and definately they would know how many would access the portal within the given point of time. So definately they should build up the capability to process those many requsts.

Second thing is the error description. As a software engineer I may understand what these errors stand for but Thinking about normal users, howmany users can really understand what is the error being displayed? How many users would know what is the next step they need to do if they encounter some error?

Third one is What's the use of launching a portal without even helping the basic customer needs? In my case I couldn't pay my bill since past 3 days. So what's the use of this site if basic bugs are not resolved.

I think I am clear on what I want to convey. I hope my complaint would be considered and some thing would be done against this.

Thanks
Bhaskar

Sir,
whenever i open the bsnl portal to view my usage, it took very long time to open the site. but at time it open quickly.

this is to take notice that service provider web site itself open very slow

thank you

Someone plz help i can not open usages details for the past few weeks in bsnl portal.

Dear sir,
i am saleem basha from chennai my broad band speed is very slow.please can you increase the speed of the broad band service.most of my friends advise me take AIRTEL but i belive BSNL (Desh ke Dharkan) i hope i will get good result from you.
Tks/Brgds-saleem

dear sir
i have been using bsnl broadband 4d last 2years.. am not at all satisfied.. in the last 2years i must hav registerd 10000complaints regarding link problems.. wenever i make a complaint someone calls nd sends sumone. d the time being it works for 2-3mnths properly aftr dat back 2the same problem.. am fed up by dis... hw can i solve dis problem???

I took a broad band connection from 12/01/2009 and I have been finding that, the band width speed was very slow (15kbps to 49 kbps only, against the claim 256 kbps-2.0 mbps). When I enquired Sangamam 1500 a call service centre, they have said that it is a system problem. Many of my friends also have said that, it could be a problem of my system which is very old (Had Intel Celeron 435 MHz with 128 RD ram). Hence, I had invested Rs. 21, 000/- and went for a brand new system with latest configuration.

Later I come to know, that even after putting in to new system, the speed was very slow. Once again, I enquired BSNL service 1500, they had guided me to change the settings and no improvement was seen. They had given me a Complaint No.88361042 and they had said that, service engineer would attend the same with in 24 hrs. Waited for 2 days and there was no response. Hence, I had contacted 1500 again. This time, they had given me another Complaint No. 88362055. No response for the same.

Third time, I had called 1504 and briefed him whole story. He also had given me another Complaint No. 88363889. Every time, I call the service centre, they keep giving me different number. But, none of the BSNL persons attend to it and solve the customer problem. When I had called Jawahar Nagar exchange they said to contact Madhavaram exchange. Madhavaram service centre person told me to contact Periyar Nagar and it goes on and on and on………………But problem exists.

Finally, I could catch SDE of Peravallore exchange personally and the line man and BB service engineer thro their personnel mobile number. They have promised me that problem could be investigated and solved at the earliest.

I have suffered mental agony during all these days and I am very upset with the whole incident, I request to waive the broad band charges and monthly rental charges from the date of installation till the date of correction and help me to resolve the speed problem too.

Dear sir,
I am a user of bsnl's Dataone Home 500 monthly plan in General Home Plans. Now I want to change my
password tell me how can i change my password.

slow speed of broad band
I am a user of bsnl broadband service known as Dataone. I am having commercial Plan ul 3300 in which the company provide 2mbps surfing/ downloading speed. I am only able to get around 300 as surfing speed an 10 KBPS download speed.

sir, my bsnl broadband plan is UL750. I have download speed is between 15-20 kbps only but i want 30-40 kbps please help me to improve speed.

BSNL Broadband — huge telephone bills.

please tell me how to access my usage details? pl. tell me if you have any schemes to access unlimited internet. ? thank you

Dear Sir/Madam,

I have applied Telephone and Broadband connection on 29/Dec/08.

My Request reference no: 81538451

Could you please let me know the status for the same.

Thanks and Regards
F.Subashini Filbert

Dear Sir,

We are totally upset with your service for the past 1 month Landline No.26150566 Old No. 26262666, the broadband line is taking huge time to get connect and there is line got disconnected automatically, Pl. resolve the problem immediately.

Your action is highlyappreciated.

Expecting your service all the times.

Thanks
S.Vijay

I have broadband connection in my home. But I am not able to connect the net easily. Whenever I connect the net I have to configure the network then only i can connect the net. I already registered the complaint so many times to customer care and I gave my mobile number for contact. But there is no proper response from BSNL. If you want to contact me, please contact to my mobile.

Yusuf.
My Landline[protected]
Mobile - [protected]

REF:1 Right to know Information ACT 2005
2. BB COMPLAINT No. WEB / BB/88325326


We regret to inform you that BSNL services are very poor in metro city of CHENNAI, The telephone distribution networks are very bad at Ayanavaram Area . We made complaint for BB out of service since 10 days ago . The complaint number is WEB/BB/88325326 . No one from BSNL has approached at my House, this shows that BSNL is not doing their works properly and they are doing mistakes on their works, planning etc .

REF:1 Right to know Information ACT 2005
2. BB COMPLAINT No. WEB / BB/88325326


We regret to inform you that BSNL services are very poor in metro city of CHENNAI, The telephone distribution networks are very bad at Ayanavaram Area . We made complaint for BB out of service since 10 days ago . The complaint number is WEB/BB/88325326 . No one from BSNL has approached at my House, this shows that BSNL is not doing their works properly and they are doing mistakes on their works, planning etc .

My Name is Manoharan. R. Iam an Land line & Broad Band customer of BSNL.. I thought BSNL has improved their customer service due to competion. But off late their staff behavier and the customer service has become very bad.

My telephone Number, 22292746. & my Broad Band is not working since last one week. Even after my complaint to local exchange it has not been set right.

Please help me out to setright the problem

sir,
my phone no is[protected]. I don't no what is my consumer no. Please give some information how to get it.Because i want to pay my bill through online.

I had booked for a broadband connection on 29/07/2009 at CSC Anna Road under HOME UL 750 PLAN and got the connection after nearly a fortnight. I had my own modem which was under the 250 PLAN.
To get my broadband activation I had to represent to the CGM which I had done on 04/8/09. But the broadband since the day of activation is not working properly and my son who is studying his 3rd year engineering is finding difficult to present his papers on various subjects the very purpose for which I have applied for the broadband. Being an employee of BSNL I would like to be loyal to the company even though AIRTEL have already offered better packages to my son for broadband. In case this trend of difficulty in getting connected continues I will be left with no other choice but to surrender the connection .

BSNL-BROADBAND WITH TELEPHONE — JULY-2009- SERVICES WERE DE-LINED HOWEVER BILL IS RAISED

IT IS ON RECORD THAT NO FACILITY COULD BE MADE AVAILABLE AS CAN BE PROVED FROM THE BILL ALSO WHICH SPEAKS ABOUT NON-USE DUE TO SOME FAULT, EVENTHOUGH THE BILL- FOR JULY-2009 HAS BEEN SENT. NO SERVICE NO CHARGES ARE PAYABLE. DO THE NEEDFUL AND CANCLE THE BILL FOR GRANTING REBATE/REFUND AS ASSURED VIDE CGRM-2OO7 WITHIN FOUR WEEKS.

Dear Sir,
I have shifted my residence on 20/08/2009 from SF 20, Pallavan nagar, Vandavasi Road, Kanchipuram - 631501 to "Sri Ambal Houses" 1st floor -'C', Opposite to S.K.Apartments, GemNagar, Kanchipuram - 631501.
The next day I have applied for shifting of my telephone liine to the above (New) address, till date it was not shifted.
There is no cables / wires stock available for shifting the telephone, this is the simple reply your concern officials.
We request you to arrange to shift my telephone from the exisitng address and delete the broad band chrges in the bill until shifting the telephone to my new address.

Dear Sir,

I recieved a masage on 4th September 2009 informing me that I have won 700, 000 pounds in IRISH IN T, L mobile. My mobile no. is [protected]. Please inform me about the masege.



Thanking You
Mr. Pradip Patangia

Dear Sir

I herewith lodging a complaint on BSNL service through agents

One of your employee namely Soundar Rajan whose GSM is [protected] came to my house whom i contacted in your BSNL (near Air port branch ) and collected IRS 500/- along with filled in form with all supporting documents 10 days back.

So far there is no sign of him as his mobile line is switched off.

Kindly investigate the same and reply me - what i need is internet connection right away than money.

Pls take appropriate action on this employee.

Regards

F7, FIRST FLOOR, BLOCK - B, KEYGYES, 16
PUDUVAINAGAR RLY ROAD, MADRAS-44

I have changed my address from west velacherry to adambakkam and shifted my telephone also. BSNL allotted new no. from 22531768 to 22601766. After getting connection my broadband is working well. But for the past 2 weeks i couldn't able to browse. The browser page ask password.
Even if i enterpassword and apply the page cannot open. Please enable the same

I am presently out of station and so do not know my consumer number( Combo plan of Rs 500 per month)
My chennai phone number is[protected]. I had given standing instruction to my Sbi card to arrange for credit. I had this month received mail that my phone bill is Rs 1510. This is very much high considering that normallyu it is very less and Last month most of the period, I was out of station and I expect only the minimum amount. Kindly verify and send the bill and also the usage by email to the above emIL ID at the earliest

G.Govindan

I have received excess billing during last month and I would like to know thedetails of billing. Please let me know how I know the details of billing through on line.

BSNL — Unused service counts in Billing.

I have been using BSNL postpaid connection since a year. I have just activated my BSNL TUNES service at the montly rental of 25/month and renew at 12/month. My service is still not activated and they have charged me. I don't know were I can file my complaint against them. Please Help.

Dear sir,

Consumer Number [protected]

Bill No.[protected]

My Phone no is 29085250

I am customer of NIC DATA card, so far I am paying monthly Rs.437 as fixed charges(including the card rent). But this month(bill date 10/01/2010) the bill amount is exceed to Rs.654.

Since it is the unlimited download scheme with fixed charge, let me know the reason why the bill amount has increased.

In the above mentioned bill the following additional charges are added,

Installation of bb modem 250.00

FWT on NIC - D Charges

But I got NIC internet connection on March'2009 itself.

My question is why the installation charges are added now?

Please clarify..

Mobile No. [protected]

I have noticed from the last 2 months billing was too high and I had complaint twice to the BSNL and gave me the password to check the usage but it is not working.

Consumer Number [protected]

Bill No.[protected]
My Phone no is 23642321

I am customer of BROADBAND DATA card, so far I am paying monthly Rs.600 as fixed charges(including the card rent). But this month(bill date 10/03/2010) the bill amount is exceed to Rs.2123. Last month also the bill was too high and i had given the complaint on the same but no action has been taken.

My webmail ID is [protected]@dataone.in and hence kindly send me the password to check the broadband usage.

My Mobile NO.[protected]

internet broadband home — shifted broadband connection not connected

Sir/Madam,

I had shifted my phone on november 2009 from chromepet New colony chennai to Urapakkam (coming under Guduvanchery). My phone number is 22384822. Still the bill alone coming but not shifted and not connected for past 5 months. When i am asking the officers they are asking me to wait but still no solution. Kindly take necessary action to get my broad band connection as soon.

Thanks & regards,
Karthik.S
No.3, Guruvayurappan avenue,
Urapakkam - 603202
Kanchipuram district
chennai

Dear sir/ Madam,

Last month 5th of june 2010 I complaint in ayanavaram telephone exchange regards that my land line instrument not working properly, till today(17.07.10) morning 10am there is no proper response from them, after long very time convocation to them I got a old instrument.

Note: They not treating as good manner.

Terrible
Thanks & Regards

Praveen Kumar TR
Mobile: [protected]
Phone :[protected]

Dear Sir,

My name is VNV SIVA RAMA KRISHNA (BSNL Consumer # [protected]) I have applied for intenet connection in May ending (scheme Rs. 500 per month unlimited usuage), landline has been installed in June first week. After calling sevaral times to BSNL on 29th June I got inetnet connection . From 29th June to 25th July internet was not working during night time (7pm to 6am). Somany times I gave online complient and met your department people about this problem, finally they found problem with the phone line given by department. later they changed theline.now internet is working perfectly..

June Intent bill amount 2, 199.00 I have paid through online, details are below.

Phone No TransID Bill Number Bank TransID Bill Amount Status
[protected][protected][protected][protected][protected][protected]
26502268 BDC1676940 [protected] MCIT[protected] 2199.0 Success

The reason behind writing this mail is, today I saw July internet bill in BSNL site, the amount is 3, 612.00, I'm just wondering after seeing this huge amount.. I don't know why the bill amount is this much.. Would request you to please clarify this and rectify the bill. my bill amount should be around Rs. 600.00 only. {Rs. 500 for internet change + 85 excess telephone calls + Tax.}.

Really I'm so vexed with BSNL service and response.. If you can't clarify this high bill amount, I'll give a complient in consumers form on this.

Regards

VNV SIVA RAMA KRISHNA
Phone: 26502268
#16, 1st Lane, Teachers Guild colony
VILLIVAKKAM
CHENNAI - 600 049
e-mail: [protected]@yahoo.com

Dear sir,

I have go the broadband connection through the tel.No. 24485242.

I am not getting the internet connection properly. Even afetr trying for it for a long time, sat for about one hour, I get the connection, but it is getting disconnected on its own with in a very sgort time say about 4 to 5 minutes.

I have been making complaint to various persons in your BSNL, but so far no result. ( getteing connection to 1500 or 1504 is very very difficult )

I am really suffering without the internet serives. I am upset with your level of service so far.

I request you once again to look into the mattaer on top priority and solve the probelm permanently.

Thanks & regards,

S. Durai manikkam.

Mobile No. [protected]

Broadband Tel. No. 24485242

E-Mail: [protected]@yahoo.com

BB Home Combo ULF 900.. Wired BB connection to[protected]K.Ganesan. BB connection was given on 22.7.2010. Though it has been clearly stated that the speed upto 512 for first 8 GB, 256 kb/s thereafterfor. The average transfer rate available between 00 kb/s to 25 kb/s. I made complaint for three times. But I have not received bb service not even for 100 kb/s. I am rarely downloading a software. To get BSNL web page it took 8 minutes. Just immagine the speed!.

No Eco-Frindly phone is supplied to me

Unfortunately I forget to put the sign in Cheque. But this billing process people never verify any thing else. simply they are processing. if they verify while billing processes, then i can save my penalty.Unnecessary, I have paid penalty for Cheque dishonour.This is happened in Kanchipuram

Broadband — No service in certain area in Chennai

There is no broadband coverage in my area which is situated just 2 KM away from BSNL exchange office and it is also a main area in chennai.Please provide some broadband service in this area.

Good Morning Sir
We want to disconnect the STD calls for Our Phone numbers 26650278/79 & give us the item wise billing with full details.


Please do the needfull at the earliest.


Regards
Lakshmi
SVM Motors Pvt Ltd

Dear Sir,

My telephone number is 24403272 in Kottur, Adayar and having a broad band connection. The broad band connection is giving problem continuosly for more than two months now.It does not get connected or if connected it gets disconnected in a short time.We have been complaining many times.The technicialns and engineers visited more than once and assured everything will be fine. But the problem continues.

I am away from home and not able to connect by skype or communicate over email. My daughter is appearing different entrance exams after 12th where internet connections is very essential for applying, seeing results, counselling etc.The broad band connection problem is putting us in deep trouble.

I will be grateful if you can arrange to solve the problem immediately.

C.M.Muralidharan
Flat 13, Asian Bharati Apartments,
Bharati Avenue
Kottur, Chennai 600085

A/c No[protected]- V Ramachandran Landline No[protected] : mail id [protected]@rediffmail.com
I have taken your BBG FN COMBO 600 on 31.10.2012 and have paid the triyearly subscription for the period from
31.10.2012 to 30.10.2015. As per the plan, I am entitled for 250 calls and you were allowing the discount accordingly
during the period from Nov 2012 to April 2013. I however find that you allowed discount only 145 calls during May 2013
(vide your bill dated 6.6.2013) I also find that you have now split the calls made into offnet and onnet and you allowed
discount only the on net calls. When I entered into contract with you, it was agreed that you will allowed 250 calls
free every month . You said that triennial broadband charges have been revised from April 2013 and that this will be
applicable to me only after the expiry of current plan period and this means you will have to bill me only at the old rates
and according to the plan terms and conditions as at the date of my payment of triennial broad band charges i.e
31.10.2012. If you are changing the plan and its terms now it is highly illegal and unethical. Please therefore allow me
the rebate for the balance 105 calls in my next bill and also ensure that your bills are made strictly in accordance with
the rates as applicable on 31.10.2012 until 30.10.2015. In the meanwhile I am paying the bill to avoid disconnection
and under protest RAMACHANDRAN V. M51/2 (14) I ST MAIN ROAD, BESANTNAGAR CHENNAI 600090

MY land line number is[protected].

My contact number is [protected].


Sir

I was using bsnl broadband plan for last couple 6 years. I was using bsnl broadband combo 630 for the last couple of months. Last month night unlimited download has been withdrawn suddenly without prior notification. I got message in my mobile only on 04/07/2014. So I didn aware of that for the first three days.So i used as usual in the free night timings. So the bill was very high for this month which am not able to pay.. Could you please look in to that and give some discount in my bill.. Hoping for the best reply..

My mobile number.[protected] activate urgently

i register 2 no for excel power plan on 5th feb 2009. I got the registry msg.
But the problem is this that the excel power plan is not activate till 23rd feb 2009.
When i call to customer care, they didn't give proper response and they cut the phone.
Then suggest me to what to do?
Thank u.

BSNL Excel Prepaid — Signal problem

BSNL Excel General Pre Paid User For More than 5 years

Tower problem While enter into house, This problem Escalated to Local Nanganallur Telephone exchange

Till now No response, Please look into this matter and do the needful.

Prepaid - cell no - [protected], since 2 days, not receiving incoming calls say error to the caller.

dear sir i have a no jharkhand([protected]) location is tatanagar, adityapur-1, tower shown on screen is AIADA.last 7 days there r too much call drops.balance is deducted but unable to talk.so pleasee needful work for this.

Life Time Prepaid Excel — Validity and Balance of Recharge of Life Time Prepaid

I have one Life time Excel Prepaid connection in Mobile No.[protected]. The life time service was to expire on 24th March'2008. Due to inadequate of fund I could not recharge in time. However, I have used voucher of Rs.225/- on 5th April'2008. Recharge was done through dialing 123. But it is regretted that no validity of the SIM or balance shown even after the recharge. In this context, I have lodged a complaint bearing No.2594705 on 5th April'2008 through Customer Care Services in [protected]. All the time I contact the Customer Care Service Agents they assure me to wait to get the validity and active of the SIM. Now the SIM shows the registration failed. Although more than two months have been elapsed the Service Providers have harassed me unnecessarily assuring me even for 02 months.

Thus, necessary steps to this effect may kindly be taken urgently on top priority basis and make the SIM active so that I will be able to utilise the BSNL - EXcel Service otherwise I am facing a lot of inconvenience and financial loss. Further, the result of my complain lodged through Customer Care Service has not been intimated to me although 2 months have been passed meanwhile. Thus any convenience / inconvenience may be intimated to my contact No.[protected].

Yours faithfully.
Sunil Kumar Padhan
Thanapatipara,
Sonepur
Dist: Subarnapur
Orissa - 767017.

Excel prepaid card — to stop service

Dear Sir,

I am user BSNL prepaid moblie with Excel anant. my mobile no is [protected] i started the BSNL Radio services & BSNL caller tunes. but now i want to stop this facility, many times i tried through cutomer care but they were not stop this faclity.

Kindly stop this facility.

Regards

NM PATEL

BSNL Anant Excel — Unregistered sim

Sir,
[protected]Panaji - Goa)
I have a sim (Anant Excel) bought in Panaji - Goa.
Now I am in Roorkee on a tour.
My Motorola is showing as "Unregistered Sim"
Please guide me how to activate and roaming activation

BSNL — BSNL Recharge problem

Sir

I have rechaged two BSNL recharge voucher of Rs 562 on 20th Nov 08 and at that time my mobile balance is RS 1196/- but after eight days i have checked that my balance is only 117 RS so complained to BSNL customer care and they damanded for serial no of recharge voucher which is as below.

1) [protected]
2) [protected]

but at that time its is not available so i collect it and then i had called them once again but that time they replied that they dident want these details and furhter they cant help out for how can diduct the balance.

So please help me out ASAP.

Rgds

Shailesh Rathi
M - [protected]
E - shailesgrathi.[protected]@gmail.com

bsnl/excel — recharge

i bought a voucher of 56rs top up i tried to recharge but it is telling tha this card is already been recharged now what to do?

PRE PAID SIM CARD — PRE PAID EXCEL ANANT SIM CARD LOST.

HELLO SIR,
I HAD PURCHASED EXCEL ANANT PRE PAID CARD FROM VASAI(W) BRANCH IN 2006.MY MOBILE HAD LOST IN TRAIN WHILE RETURNING HOME.NOW I COULD NOT FIND IT.HENCE PLEASE STOP OR CANCEL THAT CARD.

ph no [protected] on name of pradip kr singh
i rcg with rs50 on 5th but it didn't transfered . on enquiry i was told something (gprs) has been activated mistakenly . since my grandparent own the set so i request you to immedietly deactivate it and transfer the balanceor do the needed.

Hi! Have You contacted the shopkeeper from whom you purchased it?

Sir, I (Satyanarayanamurty Gollapalli) having bsnl ananth A.P. No. is [protected] but it was grace period upto 23rd July, 2009. As per rules of ananth I have to recharge Rs.225 with in the date of grace period. I have rechargd of Rs. 225 on 10th July, 2009 but this amount was recharged and added to the old amount but grace period six months was not extended. I have made complaint against this reason in customercare, they told that you have to activate the Anant Re-activation of Rs.225/- This was also done by me. But this is not done recharge and my grace period not extended and outgoing calls are not going. kindly to do the needful action at the earliest. Thanking you sir, with regards., Murty. GSN

Sir,
My mobile no. is [protected]. I have recharged throuh net banking for rs. 555/- I am being charged for every call @ Rs. 1.40 per minute Kindly recitify my problem. thanking you

BSNL (Prepaid Anant) — Charges of SMS

Sir,
With ref. to above subject I sent 20 SMS to Friend on dated 28/9/2009 the company charged me Rs.3/- per SMS how it is possible. I am asking to the service center about 1 to 2 hours the supervisor can not replied me about this. This is not satisfied service from service Center.
Pl.send the rate of SMS & why he deduct Rs.60/- for 20 SMS in my account balance.


Kishore Patil
Aurangabad.

My mobile no is [protected]. I am EXcel anant life time validity card. My card had expired. The balance is lost. But no is still there. I had recharged 110 rs on 13/10/09, I had got validity only up to 13/10/09. On 14/10/09, the message says your card has been expired but balance is there till 28/10/09.

What will I do ?

Rajiv Babre

BSNL EXCEL ANANTH — LOST SIM

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid New excel ananth. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,

SUNESH.V.S

bsnl, excel anant prepaid — sim lost

dear sir,

unfortunately i have lost my Sim card having no - [protected] & i want to issue a duplicate Sim card .
so, kindly inform me what do for this ?
my Sim serial no. is[protected]

excel anant — Sim lost

SIM LOST BSNL
Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid New excel ananth. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,
G>Bhanu prakash
[protected]

bsnl excel prepaid voucher not requesting — excel prepaid voucher not accepting

i have bought voucher of bsnl excel prepaid service.but voucher is not accepted.The msg displayed there that voucher is invalid.now i dont know wht to do?
only 16 digits activation code is accepted but 18 digits code does not accepted .y?

bsnl, excel anant prepaid — activate my services

sir,
please activate my services bsnl-prepaid on my mobile no.-[protected]
which is being deactivted for 3 months.............




thanks
Arabinda Lenka
mob[protected]

Respected Sir,


My mobile no. is [protected] in the scheme of EXcel anant life time validity. I purchased a top up card on 17/09/2010 for Rs.110/- bearing registration no.[protected]. During scratching the secret number of the card has been sketchy, for which I can not recharged by the card.

Kindly recharge for Rs.110/- in the above mentioned mobile.

Thanking you,
Dulal Majumdar
Siddhi Ashram, Agartala
Mobile No.[protected]

I have [protected] recharge by top up 50/- on 3-10-10 recd sms for credit but neither amount was added to prev one nor period exxtended by 6 months. pl solve

BSNL Prepaid Services — Recharge

Hi,
I am using my BSNL prepaid card for last one year, my no is +91 [protected].
Yesterday on 14.02.2011 I made a recharge top up of Rs 200 with my usual shop. The shop owner got sms immediately about successful recharge. But I have not got any amount credited to my account. The shop owner said that it will be credited after some time. So i left the shop. But still today 15.02.2011 there is not credit to my account. Shop owner is declining because he debited for the amount. I tried to BSNL Cust. care no but there is o response to call.
This not the first time, previously 25.01.11 when I was moving to Tirupati, I asked my sister to make recharge to my mobile for Rs200. When she made first recharge of Rs 100 the amount was credited to my account but for second time when she made recharge of Rs 100 I have not credited that amount to my account. And as usual there is no way to escape from the situation.
Shop owners always decline to give money back because they show the SMS from bsnl confirming successful rechrge done to mobile no.
What should i do with the issue? Where to lodge the complaint?
Can anybody help me to come out of the issue?
Sachin S Kulkarni
+91 [protected]

I am shailesh purohit. my BSNL mobile number is [protected].it belongs to excel Anant Prepaid service of BSNL.i recharged last time with 110 top up voucher on 3.5.11. o 19 may my balance was 39 rs. i havent used any more calls after that.today on 21 may my balance is negative 15 rs.this negative balance i have got first time.please let me explain my current balance status and scheme etc.if anything changed out.my email [protected]@yahoo.com

Reagrds
Gira Mehta

I had a prepaid kolkata99 mobileno-[protected]] of recharge value rs124/pm -my last date of recharge was 29th of march 2012 so i gone to bsnl dealer shop for recharge[it has no rachard card -available] the shop took rs 39 from me and recharge it-told u have to recharge it after 6 months--asking what plan u inserted
telling come in april middle----comming home by calling in my bsnl land phone
seeing comming 50p/mint. where as kolkata99 gives 5p/mint---contacting local
customercare oficer they told my sim have changed --in general plan but pressing 123 telling it is excel prepaid service--pl. inform me what plan it is
and can i change again to kolkata99 again ?

Sir
I saw after long time that you pasted my complain [my phone no [protected]]
but you have not took any action or not adviced me how I can change my Sim
to previous kolkatta99
if you like to advice me pl. send a mail to my mail [protected]@yahoo.com

Yesterday (24/04/2013) my bsnl number [protected] expired and that i know the grace period upto 15 days and we can recharge within that period. and today (25/04/2013) i went to shop i told the current status, they recharged 42 and topup 30... But no tower and not got any message...

Please activate it ...

thanks

Please help me to activate my BSNL NO : [protected] ...inform how to solve [protected]

Yesterday (24/04/2013) my bsnl number [protected] expired and that i know the grace period upto 15 days and we can recharge within that period. and today (25/04/2013) i went to shop i told the current status, they recharged 42 and topup 30... But no tower and not got any message...

Please activate it ... or inform me how to activate, how much to pay, why no signal... inform me at [protected]

thanks

Land line — 4 month bill not received

dear Sir

we are using your land line phone no. is[protected]
this Phone is disnonected due to not paid bill, we are unable to pay due bill because we have not received 4 months bill yet

please send us call details and bill by mail id - [protected]@asianlak.com

i want to complanit of moga punjab staff very bad
bad and miss communicate with customer
not proper duty
behaviour also very wrong

plz solve my problem

ph no.[protected] bill not received phone disconnected please reply give the detial if any outstanding

dear sir / madam,
we have not recieved the phone bill of the month january for the telephone num[protected] . So, please send the ph bill as early as possible for not paying the late fee.

Sir,

We need caller details for the no:[protected](coimbatore).For this we had a word with superior authority regarding to send the caller details with phone bills, he told that send your issues directly to mettupalayam branch its not possible to report to mettupalayam branch directly .From here to mettupalayam near about 4 hrs journey.Please consider this and do the needful for us.

I got installed a new telephone connection on 9 Apr 2009. Still I have not received telephone bill of my landline tele No.[protected] for the month of Apr 2009. Though I have made the payment on seeing amount to be paid on BSNL portal. I tried to contact the Account Officer(Bill) on 5 June 09, but there was a response that we have not such detail. Please do needful and send bill by post regularly. The telecome circle is Jammu(J&K).

not yet received the bill of january 09-march 09, so we need duplicate

Dear Sir / Mam,

We have not received the BSNL landline bill of no 26873241 and 22867117. Request you to kindly arrange to send us the bills


Thanking you

Dear sir,
My no. is[protected].I want to my last two months(May, June) incoming & outgoing calls details.

Dear Sir/Madam,

We have not yet received the Bill for our Landline - [protected] for this Month.

Kindly send accross the bill to AVOID us to pay LATE PAYMENT FEE.

Regards

Shankar Bangera

Land line — Abstract bills sent

In my Bill No.T[protected]Y dtd.04-09-09 for Land Line, metered calls shown 321, but in
another way Gross calls shown 14413, accordingly bill amount Rs.18150/- sent, which is not under stood. Not only that for my EV-DO, bill amount sent for Rs.2175/- vide BillNo.T[protected]
dtd 04-09-09, wherein if EV-DO purchased from BSNL, then monthly bill will be imposed for Rs.550/- & taxes will be extra.

Bill Not yet Received — Bill Not yet Received for this Month

Bill Not yet Received for this Month
Dear Sir/Madam,

We have not yet received the Bill for our Landline - [protected] for this Month.

Kindly send accross the bill to AVOID us to pay LATE PAYMENT FEE.

Regards
s.ravisankar

Sir,
The monthly bills of my landline Phone no. 2503732 are not being delivered. The necessary instructions to the concerned staff may please be given.

Dear Sir,

I didn't pay last month bill for my landline 24580635 in time.

Kindly advise how to pay my bill through online.

Regards,

Ashok

BSNL Landline — BSNL LandLine not yet received

Dear sir,

I applied for new telephone connection for Broadband internet connection.I applied on[protected]. They said within 10 days i would receive. Not yet received. I asked them they gave Lineman number.but it s always switched off. Please take notice of it.
My landline number is : 441138
Area P.N.Pudur.
Coimbatore

i want my landline phone previouse bills

it was about six months after applying BSNL Broadband connection, till date i have not got the connection. Kindly look in to the matter and solve it. My telephone no. is [protected]. The connection applied at Numaligarh Refinery Township Office at Golaghat District Assam.

Dear Sir/Madam
I had taken a new BSNL EXCEL PREPAID CONNECTION from BSNL OFFICE JHALLAHALI BRANCH BANGALORE on 20th dec 2008. My mobile no is [protected]. From that day i am unable to receive any STD INCOMMING CAll from BSNL, TATA INDICOM, VODAPHONE network. For that i had complaint to bsnl customer care on 20th dec, 21 dec, 22dec then he told that this is new series number so it has problem from my site so it will rectify within 24 hours . Your complaint id is 181380. Now after 72 hour my problem is still as usauall unable to receive STD incomming call. message display in BSNL mobile is ERROR IN CONNECTION and in TATA INDICOM it says that PLEASE CHECK THE NUMBER and in vodaphone it is silent.
So plz. look it as early as possible
Thanking You
Kaushal Kishor
[protected]

bill is not comingon home

ihave also not getting telephon bill at my residrnce since longnd 20%rebate also stopped since jan.2010. my land line no [protected] mob no. [protected] address MMD1/410 LDA KP RD LKO AREAR IS ALSO NOT GIVEN TILL NOW.since may2009 to july 2010. R P Saxena

I was getting 20% discount as rtd govt.employ up dec 2009 but since Jan 2010 this facilitiy stoped till now in new bills.After repeated request in Alambagh office nd tranport nagar office but no action has been taken till now.Nection correction made in new bills.Ihave taken broadband on ll phone no.[protected] TPNR LKO.Pl look into the matter correct the bill.nd solve my problem.

BSNL — worst service and worst call center service

I am using BSNL from last 6 yeras.I am still using it just as my number is noted to all my frnds and relatives.BSNL cuts amount for call back tunes even with out changing it or activating it.When we call customer care, here comes worst service I have faced ever.They tell something and do something.They even cut our call and again if we call them some others takes that call.Please take necessary action against BSNL.

yes, it is correct that BSNL is the worst telecommunication company in india. There call centers are also worst. There is no response whenever consumer calls to costomer center number, they cuts the call directly.
and my complain is about the Jodi sim plan of BSNL, I purchase the sim worth Rs. 300 from BSNL agra office, for makin jodi with my uttaranchal friend but when i tried to register myself for the particular number they reject my number for the reason of " your jodi number is not from valid range". It is a blade of BSNL towards there customer. From Up(west) my friends number is local but whenever i try to register as per jodi scheme it rejects.
BSNL doesn't know that how the customer puts money to there relaxation but that fraud company cheats the customer.
so is there anyone who tells me that what i do next??????????????/

Our internet connection is not working till last week. Pls do the needful at the earliest. Phone no is 2691636

Dear Friend.

Book all your Broadband related complaints on 198.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Regards to All

Dear Friend.

Book all your Broadband related complaints on 198.
Broadband problem always comes with some error number no body will/can help unless you know what type of problem u r facing.90 % of broadband complaints are related our computer only.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Regards to All

Dear sir,

I am not recieving my WLL bill at my home from last 4 months.

Phone No.:[protected]
Exchange : Mahesh Park, Nalasopara ( Kalyan SSA)

Kindly do the needfl on urgent basis.

Thanks & regards,
Satish Dubey
[protected]

Request ID[protected]

Reg : Correction in address

i want to state that my telephone bill is of rs-4232. I m having the homeplan of bsnl broadband of rent 250 rs.would u plz able to tell me why it come so much though i m not using it so frequently.i have completed my 1 gb on 24/1/10.
if there is any mistake plz let me know. can i get the whole information? my telephone number is [protected] on the name of smt.babaiben rasiklal shah.
thanking u.

many times i m unable to open internet usage details

Hi good afternoon,

How can I check my internet usage periodically to enable me to control within Rs-500/= what I can afford.

hope dept will guide me proper way to check usage.

regards

Ph:2246820
Thukarm Suvarna
"Sri Matha Kripa" D.No.4-93/11, Malemar road
Derebail, mangalore - 575006

I am unable to check account usage and open even bbservice.bsnl.in/. How shall i proceed. kindly guide me in a proper way.

i cant check my internet usuage for this month... i m gettin an error msg

i want know my last month detail of bill telephone number 24987327 and bill number[protected]

how can i check my internet usage in a month to come uder slab of 500/-

how, i want full information about the charge of current usages of bsnl broadband, and the plane type name is "500c".

how can access the charge of current usages of internet(including downloading & suffering)
pls get me reply imidiatly.
i shall be highly oblized to you.


Thank you
BSNL

I want a unsubsribe from BSNL radio
M.no. [protected]

Just again call 12630033. there will be one option to unsubscribe.

Excel prepaid — balance

I have BSNL Excel prepaid (jharkhand circle) with mobile no. [protected], with a schem sim (of Rs 499) every month Rs100 will add to talk time for first 15 month, but after some day of activation it was blocked for unknown reason, and after long followup of months it was started,but this time my balance was nil,nor i am geting rs 100 every month,

regards,

sunil mohanty.

i want to stop my hello tune. my bsnl no is [protected]

BSNL — Net is not coming

net is not coming,its coming for 2 mins then it cuts again.so we are not able to use it bcoz of frequintly net cut.

BSNL Broadband — Broadband account not activated

I received a BSNL connection and modem one week ago but the account is not activated yet. Everytime I call someone I am tild that the account will be activated in a few hours and this has been going on for 5 days.

TURBOPOWER — BSNL Broadband

I am using the B.B. BSNL Modem Connecting with the Telephone No: 2592 7743 from last one and half years. From last six months suddenly my B.B. Telephone bill amount increased gradually up to Rs.2500/- per month. I informed the trouble to my exchange instantly but still the day they don’t had the time to solve the problem but over telephone instructed me to clean the computer virus as their expert comments. I am sure my commuter is always out of virus effects. Naturally due to the existing error the Bill of Dec-Jan became Rs.3740/-, which is unbelievable, and I am not capable to pay the error amount from this month. Your suggestion please.
Regards
Pradip Ray

after applying for a broadband connection from my phone [protected] , i got the modem & other accessories on 4th feb, 2008. i am also supplied the necessary user id and password through my telephone two weeks back. i have also completed the necessary installation work few days ago, but since then i could not connect the broadband for a single time.every time it was shown complain no. 678. i have already docketed a complain but i was told by tel authority that it is a problem of a server of bangalore and i shall get the connection as soon as it will start it's normal function. so i am forced to use the slow bsnl dial up till now. i am confused. please help.

dear sir,
i have complained many times but no any person has come here.

naresh

I have applied for BSNL broadband 6 months back and still yet to recieve a connection . I already have a landline connection with modem. After so many queries with officers at bsnl the reesponse is "they do not have enough capacity"!!! So now iam stuck and wondering what to do new next...

bsnl datdone broadband — broadband trouble

My broadband from past 15 days [half a month] is showin problem regardin connectivity, link fluctuation and once connected gets disconnected evenly after few minutes and to make it work again i have to switch modem on and off again and agin after every 2-5 mins.
I called SDO but even after a week callin him regulary daily my net is not working properly.MR SDO adviced me to change the modem and i did it but then also my problem remains as it is.Its not that the SDO is not taking pain for the complaint correction but so far he not able to identify the problem only i mean thats is something very strange !!
I hope the problem gets solved as soon a possible

I have been alloted broad band connection, but till i have't recieved any modem or connection from bsnl, whereas they charged the modem charges. Kindly arrange to solve the problem.

i m using home 250 plan .since the last 2 months i m not able to check my dataone usage on the dataone website as it does not open .also i m unable to open wbsites like yahoo, orkut, and a many others .i have logged 6 complaints at the bsnl office, not one has been answered. i got my pc checked by an engineer and he confirmed it to be ok and that the problem lies with the service provider

I have applied for broadband on 31st April, 2008. Today is the 12th of May. I have received all necessary accessories bot haven't yet received the password. The local staff tells us that we will get it after sometime, however he isn't able to tell us about the exact time period. This is very shameful for BSNL. I hope stern actions are taken.

Ph. no. :[protected]

Sir,
i have complained many times but no person has come here. I have broad band 6000ul+ connection. And it never works proper from the date i have purchased it. No proper respose given by the BSNL office they have given one small modem Siemens C2110 it not gives the link properly. The link of the modem is not in continuty. After every 5 minute i have to restart the modem. Our Branch is online we do all work on the internet. So, we have taken this connection. But it is useless because it is not working properly. So our money is going use less.

Take the proper action.

Detail Is given Below-

Shriram Transport Finance Co. Ltd.
Yash Complex, Indra Nagar Colony
Bheera Road, Paliakalan. Lakhimpur - Kheri (U.p)
Phone Number :[protected]
Mob. No. [protected]

Respected Sir,
I had registered for BSNL broadband connection and subsequently got the connection. But suddenly since the past 60 days internet is not accessible.
Kindly consider and do the needful.
We would be very grateful if it is rectified at the earliest.


Thanking you

Yours faithfully,
Ganesh

Dear Sir/madam
I am Jafar Ali My phone no. is 2822576. I give the application to change the plane Home 250 to Home UL 750 PLUS on dated 22/05/2008. but right now no any action taken by BSNL Head Office, Unnao. I am suffering lot of problem related to bill. Please sir, Kindly request to change my plane as soon as possible.

Thanks
Jafar Ali

Bsnl Broadband Connection — NOT GETTING GOOD SERVICE AFTER TAKING BROAD BAND CONNECTION

I HAD TAKEN THE CONNECTION IN MY OFFICE FROM 1 AND HALF MONTH THE FIRST BILL OF RS 6098 ALSO HAD BEEN PAID BY ME FOR THIS CONNECTION. I HAD NOT USE THE CONNETION FOR 2 DAYS TILL DATE JUST BECAUSE OF THE BSNL PERSON SERVICES. I HAD VISITED YOUR GUJARAT-VADODARA-MAKARPURAROAD OFFICE AT LEAST FOR 10 TIMES FOR MAKING COMLAIN REGARDING THIS BUT NOT EVEN A SINGLE PERSON IS COMING FOR HELPING ME. WHENEVER I HAD VISITED YOUR MAKARPURAROAD OFFICE NOT EVEN A SINGLE PERSON IS AVAILABLE IN THE OFFICE AND THE PERSON WHO ARE OVER THERE ARE NOT GIVING GOOD ANSWER AND SENDING ME FROM ONE PERSON TO ANOTER PERSON FOR MAKING THE COMPLAIN

MY LAND LINE NUMBER IS[protected] FOR WHIICH I HAD APPLICED FOR BROAD BAND CONNECTION

I HAD TAKEN THE BUSINESS 3300 PLAN FOR THE OFFICE USE AND REQUESTED FOR THE PPPOE SETTING IN MY COMPUTER

AFTER TAKING THIS MUCH BIG PLAN AND I AM NOT ABEL TO GET THE GOOD SERVICE

WHEN ONE TIME ONE PERSON IS COMING FOR REPAIRING HE TOLD ME THAT YOUR PASSWORD AND USE ID EXPIRED SO YOU HAVE TO REVALIDATE THIS WHEN I AM GOING TO YOUR ALKAPURI OFFICE FOR REVALIDATING THE PERSON OVER THERE TOLD ME THAT NO NEED TO CHANGE YOUR PASSWORD AND USER ID BECAUSE YOUR PASSWORD AND USER ID IS NOT CHANGES SO THE SERVICING PERSON IN YOUR MAKARPURAROAD BRANCH UNNECESSARY SENDING ME FROM HERE AND THERE AND NOT GIVING ME THE CORRECT REPLY

SO KINDLLY GIVE ME THE SATISFACTORY REPLY FROM YOUR END BECAUSE NO SINGLE PERSON OVER HERE ARE GIVING ME THE CORRECT ANSWER WHAT I HAVE TO DO IN SUCH KIND OF SITUATION IF I AM NOT GETTING THE ANSWER I WIL LCANCLE THE BSNL BROAD BAND CONNECTION THIS IS THE LAST CHANCE I AM GIVING TO BSNL PERSON TO IMPROVE THEIR SERVICE LEVEL

dataone broadband connection — landline disconnection procedure for get back net connection

hyderabad
I had a dataone broad band coneection on land line[protected] due to not paying bill it was disconnected and our land line number was alloted to other customer can you kindly mail me the procedure to
1.get back my broad band net connection
3.can i access with out landline connection
2. can i access net via wireless connection and contact people
kindly guide me in this issue

trinad
road no 7, house no 9-47
new gayatri nagar colony, kharmanghat
hyederabad, 500079

The broadband 750 unlimited connection plan is WORST in ahmedabad...not getting proper connectivity instead of paying Rs. 750/-...

It's a WORST service of BSNL broadband...Instead of calling so many time to the BSNL concerns..not a single step taken by the BSNL people..

Lots of complains are pending...do not go for BSNL broadband...anymore...be aware...

i m using the bsnl broadband service since 2 months..and i use the "http://bbservice.bsnl.in/" site to check my usage but my complaint is that i can never know my total monthly usage because the last 2 days of the month ..this site is kept for maintance and i cant able to see my total usage..
in the last month on the date of 28 may my usage was near abt 2000 mb but then when the bill come it show me that i have used 3500mb ..which i have not used and i have no proof that i have not used that because last 2 days of the moth "http://bbservice.bsnl.in/" alwats stay in maintance...
soo please consider this issue.
i hope u will resoulve it.

The Concern Aunthority
Broadband Section
BSNL
Chennai.

27.06.2008.

Sir,

I regret to state here that my Connection No. 28442456 is equipped recently with Broadband line and even after almost 72 hrs and even after the assurance given by your DE it is yet and as on time to get activated. Not only the new connection of your Broadband but also my Landline which got rectified after 3 days it was dead last week. This is really a possr method of functioning by a Public Sector larger Unit.

Atleast one should be there to get the thing done after the 2nd attempt of complaint if not get it done at the first attmept. Now I am in a different mind whether to go for this Braodband which is yet to get activated if it not done so by today evening or by tomorrow in the first hour so that to switch over to other key players in the market who are rendering excellent services when comparing to BSNL i.e. before and after installation and activation.

The responsibility is left at your discretion about my compalint and I am sure that not only me but no subsriber will have reply from this Larger Unit of BSNL as I too one among the suffere earlier for different causes.

Thanking you and hope to receive your reply.

R.Anand Kumar

i'm using bsnl broadband for nearly 7 months now the speed of the connection is very slow and is disconnecting at regular intervals of time at the same time i'm unable to use the net during the hapyhours i.e., from 02:00am-08:00am net is connecting and is disconnected after some is not connecting showing some errors tcp/ip.plz rectify the problems soon

BSNL Broadband — Not getting New connection

I was looking for a new Broad band connection.
I tried Airtel since i was satisfied with their service...But no luck No free ports available in Electronic City...

i approached Tataindicom...they only provide Wilreless B.band...i paid 4496 (4 months advance)...they provided new connection...but i am not at all satisfied with their service (it takes time to connect initially...after long wait it connect...but very poor download...

i am tring to approach BSNL ([protected]) <----why did they put ad. on most of the places (Bus, posters, bills, hoarding, cinema stars...it is of no use)...No one is picking up the phone as i could see others also facing same problem...when BSNL will become like other private companies...i really shame of our Gov. Organitations...they should wake up after seeing these kind of feedback...

Can anyone suggest me non-Wireless Broad band service providers in E.city

Prabu

I HAVE ALSO APPLIED FOR BRODBAND CONNECTION FOR MY LANDLINE NO.22684033 BEFORE 15 DAYS BUT IT IS NOT ANY NEWS FROM THERE & WHEN I TRY TO TALK ON HELPDESK 1500 OF BSNL IT IS NOT BEING ANSWER PROPERLY THEY DO NOT HEAR PROPER & DISCONNECT THE LINE THIS IS NOT PROPER, PLEASE DO SOMETHING FOR THIS KIND OF MANNER & MY BROADBAND CONNECTION HOME PLAN-125 QUERRY.

THANKING YOU
YOURS FAITHFULLY

CHANDRASHEKHAR J KAVI

RESPECTED SIR,
I HAVE OPENED AN DEMATE ACCOUNT WITH KOTAK SECURITIES IN DECEMBER-2007. AS THEIR AGENT TOLD ME THAT RS. 2000/- ADVANCE BROKERAGE WILL BE REVERSED AFTER SIX MONTHS & YOU WILL PAY ONLY 45 PAISE BROKERAGE PER RS. 100/- TRANSACTION DURING THIS 6 MONTHS.BUT I HAVE GENERATED RS. 1700/- BROKERAGE DURING THIS 6 MONTHS & NOW THEY ARE ESCAPING TO PAY ME MY BROKERAGE, THUS IT IS LIKE CHEATING THAT I HAVE PAID RS.3700/- (2000+1700). IT IS NOT FARE. I HAVE DONE TOO MUCH COMMUNICATION THROUGH EMAIL & PHONE BUT THEY ANSWER TO GENERATE 2000/- BROKERAGE WITH IN 6 MONTHS, SO IT IS TOO MUCH LOSE TO ME.PLEASE DO SOME NEEDFULL FOR ME.

MY CLIENT ID=CCKQ6

THANKING YOU,

CHANDRASHEKHAR J KAVI

Sir,
I an using Business plan -4000 on my telephone No. 2338300 at Month of April 2008. Due to not deposited Deposit Money My broadband connection disconnected at 25th jun, 2008. I have deposited deposit money at 27th jun, 2008. But I didn't use broadband yet. I gave daily complain concern department and 12678 customer care, I receive your connection does not activate from bangalore.
Sir I have a manufacture unit My total Work depend on internet so I use a big plan. you can understand what are my situation when I does not connected to broadband.

pls give the urgent and activate my connection

I
my additional details are

Plan - Business plan 4000
]Telephone No[protected]
Address - Alpha Pharma Daman Pvt. Ltd.
1, Jush Market
Ring Road Surat
Gujarat

BSNL BROAD BAND LINE — Not able to get the Broadband connection!

Not able to get the Broadband connection!


It is a shame that I have not received the broadband connection @ my house even before 10
Days of our registration in BSNL. Went to the Telephone office again and again. No proper response.
My Lan-Line No.[protected]
Complain no. 76136 and 9919
Please Take Action.

Regards,
S.V. CHRISTIAN

Dear Sir/Madam,

I am Raj kumar Agarwal from siliguri my telephone no. is[protected] since friday evening my data one home plan 500 is not working. i have registered a complain on friday 4th/july/2008evening, and continusiouly complaining till today day monday 10/july/2008.

But action has not been taken till today 10/july/2008.

Mr. Uttam degination clerk, recive the complain he say many thing regading the dis conection of my broad band conection.

First, He said on phone your bil is out standing, i took my billing file show him all my paid bills, after seeing my paid bills, he made new statement saying, some techincal fault in siliguri broad band office, he assure me that within 24 hrs every think will be ok.
On my second complain mr. uttam said, me some technical fault in your colony feild fault (name of my colony is millan pally neetajee sarani).
On my third complain Mr. Uttam said me some fault in your pc. i called my personal tecnician to have a close check up of my pc. my technical found no fault in my pc. i have requested them to visit my home and have a clear check up by them self but til today thay have not visited.
On my fouh complain Mr. Uttam said me its from kolkatta. so we have mailed to kol kolkata office after that only your broad band connection wil be ok. I do not think my dis connection is from kolkatta if it was from kolkatta whole siliguti braioad band should be disconnected.
On my fifth complain Mr.Uttam has asked me to talk to Mr. Goswami on his personal celln no. (mr. Goswami is incharger of broad band connection Siliguri office)so i talk to him, he also did not show much interest in this matter, he aske me many ? and last he said me we wil try our best to give your our service as early as possible.

So i like to inform you one more thing i am a share invester, you may be knowing share markets total work depend on internet so you can understand what are my situation when I does not connected to broadband.

pls give the urgent and activate my connection

Your kind co-operation n the above matter wil be highly appreiated.

With Regards,
RajKumar Agarwal.

BSNL — BSNL Broadband Complaints - not getting broadband connection

BSNL Broadband Complaints - not getting broadband connection
Applied and paid full amount for combo-500plan about more than 15days ago on my land line phone[protected]. No action, no information, not standing on committment. Serious regret.
Guide& help

I am from Kerala, at Ernakulam Dist
under varapuzha Bsnl Exchange. I am applied for bsnl broadband connection . even it is 6 mohts later. i have not getting the connection. here lots of people want to get brbnd connection, all of them are on waiting list. pls do any thing fast . this is a long period..
we are contacted many times about this matter, , but no use...

plssssssssssss do any thing fast, atherwise we want to get asianet or tata brbnd connection. not this is a big issue not only in varapuzha exchange, , parapvur exchnge..and all in Cochin...;looooooong waiting period...

do any thing fast in favour of customers

Bsnl Broadband Connection — Broadband connection not activated after the deposit was made.

Dear Sir/Madam,

I subscribed a BSNL Broadband connection through one of their franchisee-Vasantha Communications (P) Ltd., on 23/08/08. They have given me the acknowledgement receipt with serial no.514 and promised me that the connection would be made in 10 days maximum time but to my astonishment it is not made till now.

I have received only the phone connection that too the phone's display is blank. Numerous calls to the execution department has fallen in deaf ears.

The franchisee pushes the ball to BSNL saying that their work is just to collect money and assure connection, the execution is vested with BSNL.

Now please tell me should i make a complaint on BSNL or the Franchisee? Pleasae help me. Tell me where to file the complaint?

Dear Sir,
After applying for a broadband connection from my phone [protected], i got the modem & other accessories on 4th feb, 2008. i am also supplied the necessary user id and password through my telephone two weeks back. i have also completed the necessary installation work few days ago, but since then i could not connect the broadband for a single time.every time it was shown complain no. 678. i have already docketed a complain but i was told by tel authority that it is a problem of a server of bangalore and i shall get the connection as soon as it will start it's normal function. so i am forced to use the slow bsnl dial up till now. i am confused. please help.
With Regards,
Koustav kr Choudhury

BSNL Broadband — connection not activated

sir
with due respect i want to say that some of the terms of connecting broad band services are not fullflling on time
i have made a request of providing broadband at my home
address 121 pl sharma road opp gopal market meerut on phone no 2657023(suman sharma), on 8th of augest but till now they have not connected the broadband at my home
they r giving fake excuses to me
m facing problem in my work
so please look into the matter n rectify the problem

yours trustworthy
bhawit sharma
+91-[protected]

hello
dear sir
i am new connection with bsnl my phone number is [protected]
i taken connection only for bord-band internet, i payed yearly payment also, but last one month my password not active from banglore, what can i do please help me

BSNL — Broadband Services

Dear Sir,

I have emailed my first complaint on 3rd of June 2008 which as under:

________________________________________________________________________________...⇄

O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006





Dear Sir,



The above broadband connection is erratic since last three weeks and I have put up complaints several times but no one is able to guide me properly.



Can you direct me to the correct person please?



Best,

Rajeiv.

________________________________________________________________________________...⇄

On 14th of September 2008, I sent following email:

O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006



Dear Sir,



I am penning this note after being convinced that your department does not have competitive staff which can handle complaint to customer’s satisfaction.



I have given up all the hope and therefore passing on all my communication to the local newspapers.



Thanks and regards.

Rajeiv

________________________________________________________________________________...⇄

I am still dissatisfied with the performance of the braodband services.



The problem:

The internet gets connected and disconnected. For your information I am submitting the ping report:

This is the ping report of today morning at 8:16 am – the first 10 minutes after switching on the internet.



Reply from 209.131.36.158: bytes=32 time=665ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=350ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=343ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Request timed out.

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=308ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=55

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Reply from 209.131.36.158: bytes=32 time=309ms TTL=55

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=546ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=306ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Request timed out.

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=305ms TTL=55

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.



I am sure I will receive proper service to resolve the issue.



Thanks and regards.

Rajeiv

BSNL — Broadband Services

Dear Sir,

I have emailed my first complaint on 3rd of June 2008 which as under:

________________________________________________________________________________...⇄

O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006





Dear Sir,

Sub:[protected]

The above broadband connection is erratic since last three weeks and I have put up complaints several times but no one is able to guide me properly.



Can you direct me to the correct person please?



Best,

Rajeiv.

________________________________________________________________________________...⇄

On 14th of September 2008, I sent following email:

O/o CGMT,

Telephone Bhavan,

Near Navrangpura Telephone Exchange,

C.G. Road,

Ahmedabad-380006



Dear Sir,

Subject:[protected]

I am penning this note after being convinced that your department does not have competitive staff which can handle complaint to customer’s satisfaction.



I have given up all the hope and therefore passing on all my communication to the local newspapers.



Thanks and regards.

Rajeiv

________________________________________________________________________________...⇄

I am still dissatisfied with the performance of the braodband services.



The problem:

The internet gets connected and disconnected. For your information I am submitting the ping report:

This is the ping report of today morning at 8:16 am – the first 10 minutes after switching on the internet.



Reply from 209.131.36.158: bytes=32 time=665ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=305ms TTL=54

Reply from 209.131.36.158: bytes=32 time=304ms TTL=54

Reply from 209.131.36.158: bytes=32 time=303ms TTL=54

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=50

Reply from 209.131.36.158: bytes=32 time=340ms TTL=49

Reply from 209.131.36.158: bytes=32 time=339ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=350ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=343ms TTL=49

Reply from 209.131.36.158: bytes=32 time=343ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=48

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=48

Reply from 209.131.36.158: bytes=32 time=341ms TTL=49

Reply from 209.131.36.158: bytes=32 time=342ms TTL=49

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=310ms TTL=54

Reply from 209.131.36.158: bytes=32 time=308ms TTL=54

Reply from 209.131.36.158: bytes=32 time=309ms TTL=54

Reply from 209.131.36.158: bytes=32 time=311ms TTL=54

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I am sure I will receive proper service to resolve the issue. I have also put up the complaint to public grievance cell Government of India, Department of telecommunication and the complaint Registration No. DOTEL/E/2008/01937.



Thanks and regards.

Rajeiv
[protected]

BSNL Broadband — so late for new connection

I applied for a new connection on date 06 september 2008.after 10 days i ask to mr. V.K KATARIYA for connection then he convene me for phone connection and after that broadband connection.but till now broadband connection not established.approx 20 times i call to mr. RAM NIWAS but he never attend me on phone.

I'm paying for the broadband connection since 6 months and this is what happened:

First there was a link problem ad there was noone to resolve it after so many complaints, lineman came 3-4 times but went back in a typical sarkari manner leaving it to be the problem from office end

After all frustations i stopped paying them and thought something can happen now, but alas the number became out of service and there was none to follow up as to why it has been done

after a month when i was left with no option as airtel and reliance did not have line in the location, i had no choice but to go back to BSNL and deposit all bills for no usage even a sum of around 3000 Rs. even for the period when the phone was dead for 1 month and there was no dialtone as the complaint could not be booked for out of service numbers

finally after 4 rounds to the office and continous follow ups with line man and a bit a bribery line got up and after some days the ADSL link but now ...the username and password is told to be invalid and there is noone who can resolve this...please suggest what to do here, , , , , , , , mail e on [protected]@gmail.com if i have some way out...need to be on internet on an urgent basis...is some BSNL employee is listening ...i can pay you to bring me out of this black hole

Dear Sir

I got landline connection bill more than 10days the broad band conccection is not given there is no proper resbons from the exetension .due to poor service people are moving to private line . if the bsnl does the samekind of service it will never imporve . not happy with the bsnl service

Dear Sir

I got landline connection bill more than 10days the broad band conccection is not given there is no proper resbons from the exetension .due to poor service people are moving to private line . if the bsnl does the samekind of service it will never imporve . not happy with the bsnl service

Immanuel
[protected]
ambattur O.T
chennai -53

dataone — After 5 weeks of my application, I still await my Username and Password for my broadband connection.

I am a resident of 2165 Sector 46 Gurgaon, Haryana. ( Ph No.[protected]
I had appled for a BSNL Broadband Connection + New Phone line in the first week of July, 2008.

I have got the modem and other accesories required to access internet.
But I haven't recieved my Username and password for my telephone no:[protected]

I have called the exchange on this number:[protected] numerous number of times.
Either no one picks up the call or the number is simply busy for hours.
Once or twice I get to talk to them, I have been kept on hold for half-an hour without any outcome.

After 5 weeks of my application, I still await my Username and Password for my broadband connection.

My phone number is [protected].I am from cochin, kerala. I gave a complaint regarding bsnl broadband billing and usage .But not actions are taken from BSNL to check it. Kindly solve my problem

how to check my account of bsnl broadband?

I have made an complaint regarding my ADSL light is not working and i am unable to browse . and asked the customer care peoples to call and comfirm me when they will be coming since i am at work i have to move down and wait, so confirm me as soon as possible in this no [protected]

I have following complaints against BSNL- Karnataka Broadband. Please tell me how I will take actions against the BSNL-Karnataka Broadband services because this is hugely effecting my business. One more thing is to put this complaint on your website, because its very helpful & those who think of subscribing for BSNL Karnata Broadband services, better watch out...

Internet is not working till date. I pay advance every month but still my internet service is not working. This is very worst service from BSNL-Karnataka. This worst service is effecting me & my business vey badly. Who is responsible for this?

Every month I face these problems.

There is nothing called Customercare in Govt organisations like BSNL. They only issue you with complaint No’s. But the complaint just remain status quo, they are never resolved... Customercare No is on hold continually. If the phone is connect after waiting 6 minits the customercare executives disconnect the phones. If write a email no there is no response of email. If any one registers complaint online customer executive mark the problem solved.

Their people are the worst. Though there are huge remarks about improvement in customer service from BSNL, the truth is what I'm experiencing.
The Most disgusting service provider.

I farhaz feroz khan applyed for broadband(home combo plan)but till now i have not get connection.

bsnl broadband service(home combo) — no account details receiving

sir, my bbservice user id is chan_415227. I have been using this bbservice since 9th nov 2008 but my I have not been getting my usuage details from the BSNL BROADBAND ACCOUNT MANAGEMENT. This site showing "no usuage record found" under my portal id (cha[protected]). If I dont find my usuage details regularly I may run out my usuage limit under the plan opted which may suffer me economically.
I therefore request you to kindly resolve my problem immediately so that I am able to know my usuage regularly.
Thanking you,

sir...



i am mohammedhusian shaikh from jamalpur ahmedabad using ur broadband since 6 months...and i have complain regulary...connection is not working or speed is slow and disconnection again and again is regular...in a week 2 days broadband is not working in a week...



my contact no is[protected] and mobile no is [protected], [protected]



before that many times i send u complains and i think jamaplur exchange is not working properly all staff...of broadband i think u need one big inspection here at jamaplur exchange...server is not working and connection is not there is regular complain of mine..i[censored] want u dial and talk to jamalpur staff no one will pick ur phone between 12-30 to 3-30 in the afternoon...so where we complain for boradband...



i need ur help and immidiate attention on jamalpur exchange in ahmedabad...



hope u rectify my problem of broadband...



bye

m a shaikh

after applying for a broadband connection from my phone *******, i got the modem & other accessories on ******** i am also supplied the necessary user id and password through my telephone two weeks back. i have also completed the necessary installation work few days ago, but since then i could not connect the broadband for a single time.every time it was shown complain no. 678. i have already docketed a complain but i was told by tel authority that it is a problem of a server of bangalore and i shall get the connection as soon as it will start it's normal function. so i am forced to use the slow bsnl dial up till now. i am confused. please help.

My Telelphone No. is [protected] is currently not working, when i call to this no. i can hear the ringing but the there is no sound and we can't call from this No. plase take the necessary action to currect this telephne.

thanking you...

Sulaiman

OUR BSNL BROADBAND IS NOT GETTING CONNECTED SINCE LAST 1 MONTH AND WHENEVER WE CALL TO[protected], THEY NEITHER DO PAY PROPER RESPONSE TO US NOR REMEDISE OUR INTERNENT CONNECTION. KINDLY HEAL THIS PROBLEM AND TAKE INTO YOURS KIND CONSIDERATION.

Dear Sir,

i am broad band user since you started your service of broad band. I regrett to inform that i am getting repeated disconnection of broad band. some time i get server is not reachable some time i get page can not be displayed. i never used get such problem. this proble started during the month of dec and jan 09. plz rectifie the defect. i am fed up calling 198, 12678, 1500.
thanks
warm regards, mfs. my phone no. is 23350441