[Resolved]  BSNL PREPAID MOBILE EXCEL — SIM CARD REJECTED FOR NO FAULT OF CONSUMER,APPLICATION GIVEN COPY REPRODUCED

Dear Sirs,

We have taken one prepaid BSNL mobile sim bearing no cell no. [protected] from SSA Jamshedpur Bistupur main BSNL office of your Ranchi circle and was in use for last one year. On Saturday dated 20/06/2009 the SIM was taken out from the mobile SET and one airtell SIM was inserted in the same mobile set. After one call when the BSNL SIM was reinserted, it is reported by mobile set as rejected, This was done at many earlier occasions also in the past. On consultation with the help line nos [protected] &[protected] at your goood ofices/call centres, it is told that G3 spectrum configaration is in progress and the same will be completed by Monday(22/06/2009). After tuesday(23/06/2009) the tower connection in all such cases will be automated as usual.

This is to regret to mention that till date and time the connection have not been regularised and now your officials at Jamshedpur office is asking for Rs. 110 .00 for issuing duplicate SIM. Please look into the matter and do the needful to restore my above cell no [protected] as well as our confidence in BSNL services. A prompt reply by return mail over my E- mail ID: ashok.[protected]@tatasteel.com will be highly appreciated.

Regards,

Ashok
Sr. Supply Executive
Project Procurement, RMP
Tata Steel Limited
CPED, Purchase Office, Noamundi
Phones:[protected](Walky), [protected](M), [protected](R)
E-mail:ashok.[protected]@tatasteel.com

Residential Address: 182, Swarnrekha Flat, Sakchi,
Near Gandak Road Steel House
Jamshedpur, Jharkhand
India-831001