Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir,
1.i am a post paid customer plan 325/= of BSNL, Nagpur, Maharastra with mobile No [protected] GPRS plan of Rs 199/=. From the date of activation my GPRS on mobile is not working properly, Regular connectivity is not there and when connectivity is there it is not with the prescribed bandwith prescribed by BSNL the same is happening when i connect to My PC.

2. When i complain in Customer care No 24365 the attendend is either not aware of the GPRS or they keep on transfering the call to their seniors or they say presently they are unable to check my status because of some technically fault which they are not supposed to disclose to me. While they transfer my call to their senior it take 15 - to 20 minutes and after that the call is disconnected One name i would mention is of Mr Vishal Patil whome i spoke on 28 Jun 09..

3. I request that my GPRS connectivity be made regular with the prescribed band with and BSNL customer care be made more educated on GPRS and they should not play "LONG TENNIS" game with customers by transfering call to their seniors.


regards
GPRS is not func

sir, i change mobile then auto send message and message charge is 1.20 paise plz soleve this probleme

Dear Sir,
I use BSNL postpaid connection since last one month. I am residing in the area Samlong Ranchi Jharkhand( Chutia Exchange). My phone no is [protected]. I am suffering from the poor connectivity of this phone. i could not talk at one time, every time i have to made three to four call for a coversation which can be completed within a minute. it cause a lot of mental harassment & monetary loss too. Kindly look in to the matter as early as possible.

Thanking you
M K Saini
Mob- [protected]
Samlong Ranchi Jharkhand.

RESPECTED SIR,
I want my phone's all recent call due to some internal causes. so please give me all recent call list with

phone no., date and call duration quickly.

my phone no.[protected]

RENT OF TYPE II MODEM IS BEING BILLED INSTEAD OF TYPE I MODEM SINCE SEP 2008 @ MY CONNECTION 28457955 EVEN AFTER SUBMITTING WRITTEN COMPLAIN ABOUT THE SAME IN THE MONTH OF SEPTEMBER 2008

At present I’ve Type I modem in my broadband connection on telephone number 28457955. But I'm receiving the bill where Type II modem rent has been billed instead of Type I modem rent since the bill dated 14 September 2008.

Additionally I applied for Type II modem in July 2008 to change my present rental Type I modem. But I still didn’t receive the same yet.

I already complained in writing about the same in the month of September 2008 itself. But still I'm receiving the bills with Type II modem rent where as I didn't receive the Type II modem at all and BSNL record is updated with Type II modem in my account. Again I complained to rectify my record with Type I modem instead of Type II. But all in vain. Also I'm complaining about this inconvenience since September only without any result.

I would like to get all the extra amount paid, adjusted in next bill and get the issue solved either by receiving the Type II modem or getting correct bill.

I'll be very grateful to you if you can see the matter with your kind attention and solve the issue earliest.

SINCE LAST 10 DAYS DATAONE.IN SITE IS NOT OPENING, THE BSNL BROAD BAND OFFICERS ARE DEAF & BLIND, NOT LISTENING THE COMPLAINT AND NOT WATCHING THE WRITTEN COMPLAINT ON NET. BROAD BAND USAGE IS ALSO NOT AVAILABLE THROUGH SMS. I HAVE SEND SMS FOURS hours before STILL NOT RECEIVED REPLY.

R/sir
I had applied for the grant of 20 % concession for my bsnl broadband bill in the month of february 2009 with all the necessary credentials as told by the officials at nari exchange nagpur. I enquire for the same twice/ thrice every month, but they say that "work will be done soon plz wait". I request u to know the proper addresee (superior officer) where i can get justice. Plz inform me about the email addresses of the relative officers at ur earliest.Thank u.

I host a number of websites on Midphase, a reputable hosting company, in all the years i have been hosting with them I have had no problems that they have not fixed quickly. Recently I have been unable to view my sites and all my clients using BSNL are also unable to do so. I have discovered that this is because there is something drastically wrong with BSNL's DNS settings and can be avoided by changing the DNS settings on a computer...

sir,

mobile no : [protected]
name : k.r.rajan

on 24.06.09 i booked online for prepaid top- up of Rs.110/- from City Union Bank to bsnl.
the details follows.


Transaction ID: TXT[protected]
Time : 6/24/2009 6:47:55 PM
Receipt no : [protected]

though the amount is cleared from my bank account, the amount is not been top-up in my phone.
when called, they make me wait for hours and days together.on 25th they have logded the complaint
at 9 AM the complaint no:ch[protected].they told me to wait 24hrs to get the top-up.after waiting so, all my efforts are in vain.i am sick and unable to go outdoor.i am not able to make any emergency calls even to my doctor.i called them more than 15 times .i want the top-up immediately and compensation for making a patient wait this way.

In spite of repeated reminders, no action is taken by BSNL Bangalore Telecom to my written complaint dated 17/2/09 on excess bill on broadband connection (Tel.No.[protected] till date.

The bill for the month of Jan09 is made based on previous plan viz. Start up 250, where as my plan changed to Home 500C+ from 3rd Jan. with usage limit of 2.5GB with Night Unlimited though the rent was charged for the new plan. Please do the needful at the earliest.

i am complaining of my broadband service BSNL BROADBAND BHILAI CITY @HOME500 PLAN, it is saying that you will get 2mbps download speed it means that it give me 2048 kilo "bits" per second or 256 kilo 'bytes' per second, but some time it gives me only 35 k Bytes p s, how to complain it I don't know help me to solve this problem which happeing from march of the 2009.

Hi
I am from Noida Sector 58. I believe I live within 2 Km range from BSNL exchange and tower.
I got BSNL -EVDO last month.

Firstly I never get speed more than 500 KBps(Max).

Second for last two days there is no network for last two days. Calling on bsnl office they say its a problem from backend and people are working. but there is no improvement from two days.

Can any one help me getting both things resolved ASAP. I think I am not paying Rs 800 for two/three days without internet a month.

Dear Sirs,

We have taken one prepaid BSNL mobile sim bearing no cell no. [protected] from SSA Jamshedpur Bistupur main BSNL office of your Ranchi circle and was in use for last one year. On Saturday dated 20/06/2009 the SIM was taken out from the mobile SET and one airtell SIM was inserted in the same mobile set. After one call when the BSNL SIM was reinserted, it is reported by mobile set as rejected, This was done at many earlier occasions also in the past. On consultation with the help line nos [protected] &[protected] at your goood ofices/call centres, it is told that G3 spectrum configaration is in progress and the same will be completed by Monday(22/06/2009). After tuesday(23/06/2009) the tower connection in all such cases will be automated as usual.

This is to regret to mention that till date and time the connection have not been regularised and now your officials at Jamshedpur office is asking for Rs. 110 .00 for issuing duplicate SIM. Please look into the matter and do the needful to restore my above cell no [protected] as well as our confidence in BSNL services. A prompt reply by return mail over my E- mail ID: ashok.[protected]@tatasteel.com will be highly appreciated.

Regards,

Ashok
Sr. Supply Executive
Project Procurement, RMP
Tata Steel Limited
CPED, Purchase Office, Noamundi
Phones:[protected](Walky), [protected](M), [protected](R)
E-mail:ashok.[protected]@tatasteel.com

Residential Address: 182, Swarnrekha Flat, Sakchi,
Near Gandak Road Steel House
Jamshedpur, Jharkhand
India-831001

On January 12th 2009 I made a decision of getting a BSNL connection with unlimited broadband, I was very happy to see the attractive plans from bsnl. I guess that was one of the worst decisions I made going for a BSNL, after calling and hovering around the officers desk I finally got a connection on february (exactly 1.5 months) although I was promised that I would get the connection in 1 week time. Anyways I was happy to have a telephone connection the guy who came to install it at my place said that the broadband will take 2 more days ( to be appropriate BSNL TWO DAYS ) finally I got the broadband after 15 days, but I must say BSNL billing is amazing no matter I use the broadband for only a week I got the bill for the whole month + a heavy installation charge ( 2500/- )*

Well I didnt mind paying the money as the broadband was working fine until one fine weekend (on February 2009 ) my phone was dead suddenly, I called up 1500 from my cell and register a complain I was said that it will be rectified in 3 hours after 12 hours the phone was still dead, I called up 1500 again they said its pending at outdoor (dono wat they meant by that) and gave me a number, I called that number 100 times but either it was busy or no reply (which clearly shows that BSNL people are not interested at all). Well after 3 days I got the phone working thats when I came to know BSNL 3 hours is actually 3 days.

From then onwards every fortnight my phone goes dead, or my broadband stops working, I registered numerous complains but all in vain all they know is the word 3 hours, and if you call in 1500 they will ask to call 1504 which I guess routes to place where no one is there to receive a call, once I had a great luck to get through and the service guy said that in 24 hours I will get it resolved (atleast something other than 3 ) but then he said its actually BSNL 24 hours which is actually 3 working days (so it again came back to 3 :) ) still the broadband doesn't work for me already 2 weeks over :).

Well now let me compare BSNL with other products in Airtel there is no installation fees*, moreover I used an Airtel connection for more than 1.5 years but not even a single minute the service was down. Well If I am not wrong BSNL is telecom sector since 50 years which in comparision to Airtel is quite high, which is in market for only 10 years still BSNL is not matured in this area. Moreover if you dont have capability to provide a connection properly you should not take the connection requistion itself.And the installation is done the very same day in Airtel, for which BSNL took 2 months.

Well I guess this pathetic state of BSNL is in Karnataka only I have been to many places and have used BSNL many times but this kind of "DONT CARE attitude of BSNL" lies only in here. Its so funny when I see BSNL talks about so many service when it cannot provide a simple services like a Basic Phone.

Well as of now I just want one favor "Please get my line disconnected as I dont want BSNL PLEASE".

I have bsnl landline and broadband connection since last month. Broadband modem was installed at my home after one month of payment date. I have paid for 1 year cost. But installation done after one month. So i can use only 11 month. Now in 15 days. Three times my broadband not working. At now landline is dead since last three days. However nobody attend my complane. My landline number is[protected] at bharuch gujarat, i am tring more times to contact Mr. Vasava at bholav exchange but nobody replay. I want to benefit again this harasment.

Sir,

My BSNL Telephone[protected] has not been working since 1st May 2009 and in spit of my several oral and written complains I have not getting any response from local BSNL Officials. They are regular only in sending BSNL Telephone bills.There attitude and behavior is also rude during complains.


R J Trivedi
Mahuva(Dist Bhavnagar)
Gujarat State

I had done prepaid recharge of bsnl top up for rs 56 two times but till no recharge done
my referance nos. 1 Payment details for Payment Id [protected]
2 Payment details for Payment Id [protected]


1)
: PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051

Customer Reference :[protected]

Payment Information
Payment Amount : INR 56.00
Date of Payment : 22/06/2009
Debit Account :[protected]
Payment Status : Success
Payment Remarks : 0801

and 2)
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference :[protected]


Payment Information
Payment Amount : INR 56.00
Date of Payment : 22/06/2009
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0801

my sim card was not working last 4 days, my sim when inserted in my phone i got message in my phone that is `SIM CRASHED` & sim error please tell the proble of my sim that no one idetifi please tell me as soon as possible i have the importence in my sim card please. thanking you

In my street (2nd street, Rajagopalapuram, moulivakkam, Chennai-116), BSNL land line post is within 15metres reachable place. Yet I didn't get a land line connection to my house, though 1st street and 3rd street have Land line. The reason given to me is there is a scarcity of cables to deploy connection. So the "Moulivakkam BSNL telephone Exchange" and "Porur BSNL Telephone exchange" provided me a WLL phone- no:[protected]Hyundai - White colour model). Since the quality is very poor, I'm forced to surrender it, and requested Land line with Broad band connection for studies which was rejected instantly. So I raised multiple petitions and requisition letters to AE of Moulivakkam Exchange, JE of Porur Exchange and then finally to Kodambakkam Exchange.

Even though Moulivakkam AE accepts the request, the Line man is not willing to provide connection only to our street. I was literally fed up with the Line men intentions.

I don't know to whom I can raise this issue, because every time I request a new Land line connection, the line man of Moulivakkam Telephone exchange gives a reply that it is infeasible area. And the higher officials simply rejects our application.
For more than 10 years only our street housing about 8 families didn't get Land line connection.

The Moulivakkam telephone exchange is just 300 metres away from my house.

I'm sure no one will take action for this, yet I want to convey my grievances to the public.

Thanks for your service,
Y. Charlouis.

I am using broadband / internet connection provided by bsnl sonepat. Since last fifteen days connectivity is frequently non avialble. Light at inet points frequently goes off and at those moments connectivity is non avilable and we are deprived of braodband service / connectivity frequently.

To solve this problem i am regularly contacting at phone number
1957, 2211999 & 2256300. But from these telephone number i never got satisfactory reply and or service or removal of problem of non availability of connectivity. In the process when i tried to contact GM BSNL SONEPAT ON PHONE NUMBER 2253000 I WAS NOT ALLOWED TO CONTACT HIM NEITHER HIS MOBILE NUMBER WAS PROVIDED TO ME AS REQUESTED BY ME TO THE RECEPTIONIST.

In addition to non availability of connectivity my telephone number 2200561 becomes dead when i contact at above numbers to solve the problem of connectivity, i apprehend it is done intentionally to teach me a lesson. Today when i contacted at phone number 2253000 instead of providing me solution / mobile number of GM, BSNL, SONEPAT, MY TELEPHONE LINE WAS TURNED DEAD BY THE OFFICIAL / EMPLOYEE OF BSNL SONEPAT AS IT IS SATURDAY AND I CAN NOT GET ANY HELP AS BSNL AT SONEPAT HAS NOT MADE ANY PROVISIONS TO SOLVE A PROBLEM ON SATURDAY OR SUNDAY.

Now i have been deprived of from both the service i.e. broad band connection and landline telephone facility.


Dharmender Sharma

[protected]