[Resolved]  Citibank Credit Card — Failure to provide redressal

HI,





This is to inform you, Rs.11700 has been deducted from my Corporate Suvidha account (A/C # [protected]) on 5th of Aug’08 for no reason and its showing a SUSPENSE deduction. I went to Gurgoan CITI BANK branch office (DLF SQUARE) on Aug 9th to inquire about my deduction. There I spoke with Mr.Dheeraj, the service manager (Suvidha account) in CITI BANK, he checked and found that the amount has been debited because their was some outstanding balance on some Citi Credit Card, I told him that I never used that card so how come the deduction was made from my account without informing me first, Dheeraj was unable to answer any of my questions, he then, called his HOD Ravi Shankar (Mobile number-[protected] and Direct line –[protected] he also tried to contact his collections team but was unable to do so. He finally asked me to leave as he assured that he will enquire and resolve it. I was called again with all the details on Monday (11th Aug’08), I went to CITI BANK again on Monday but he did not attend me instead. Dheeraj came out in reception of Citi bank and asked me to call their collection team because he would not be able to assist me anymore; he gave their collection Team manager number (Amit – [protected]) who later asked me to see him at (A-25 Mathura Road). I went to their office on the same day and he stated that he is trying to get the details of the person whom the Citi Cradit Card was delivered to when issued, he ensured that he will revert my money in two-three days. Now eight days are over and he is not picking up my call, in fact I tried calling Ravi’s mobile but he is also not answering.





Pradeep ([protected]) Corporate Citi bank executive, was unable to give me the positive reply and he also stated that he is not sure as to when the money will be reverted in my account. He then called Amit and asked him as to why he was not answering Sumit’s phone. Amit told him that he was busy in response to that.



Pradeep told me, as per Amit some body has misused my card and he has no information who it was. He is in the process of getting information on that person to whom the Citi Credit Card was delivered when issued. Pradeep told me that Amit will call me by tomarrow and in case he doesn’t, then we can email [protected]@citicorp.com, If we still don’t get the assistance then we need to log-in to Citi webcite and file our complaint in BANKING OMBUDSBAND.



This is a highly un-expected thing from CITI BANK, as I am in need of money at this point of time since I wouldn’t be able to pay my Home loan installment...



Please do the needful, otherwise I have to close my Corporate Suvidha account.

As per Pradeep’s commitment no body called me up for the status of reverting of money. Even no one is answering my phone…..



Please do the needful and revert my money, so that I would be able to pay my Home installment...





Corporate Suvidha account (A/C # [protected])



Thanks

Sumit Talwar

[protected].

[protected]

Hi,
i am dilraj singh mann from chandigarh.i am your existing customer having citibank reliance visa credit card no. [protected] . This is gold card having credit limit of 194000.I have recieved a phone call on 04112008 at about 5.00 pm .The caller says that his name is mr Alok and he is speaking on the behalf of citibank. He further says that he wants to meet me .When i checked out the reason why he wants to meet me he inform me that some fraud organistionman misuse my credit card by making its duplicate copy.He further says that fraud man use the complete credit limit of my card.He further says that man purchase jewelary from pavitra jewelars manimajra chd by using this card.Mr alok says that the videos recording was available of that man and we bank was chasing that man.One of my friend in sec 34 confirms me that the same thing is also happens with him and also with other 2 card holders. I have given the copy of the complaint to the local citi bank .Kindly check the matter immediadly.thanks.dilraj singh mann-[protected]

I was trying to book the railway e-ticket but unable to book the ticket, so please if any transaction has been made to indian railway department of Rs.5494/- cancel that payment. thanks...

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