[Resolved]  Citibank Credit Card — ECS bounced & fine

Citibank Credit Card — charged heavy fine on the credit card due payments

Hello,

I am being harrassed on a regular basis by Citi bank on the issue of non payment of the dues. The only reason for non payment being i haven't recieved a singe statement from them. Earlier I used to call them to get the exact due amount. The customer service asked me to pay just the minimum amount by sending their own executive. They never informed me the exact amount. Whenever i enquired about the late fine and interest, got the answer "dont worry sir we'll wave off and we are sending your billing statment with owu excutive". Never recieved one yet!!
Now all of sudden they are asking me to pay Rs.14000/- for their fault. And the only due amount is approx Rs.2800/-. They are threatning for legal action. Due to their report I am not able to get personal loan, which i needurgently. Please suggest what can I do to cope up with this situation.

Thanks and regards.,
Nikhil R. Shrivastava

I am getting citi alerts on the mobile for payment due, where as I had made the payment of Rs 1354-00 on the 28th of august, 08. To ascertain why do I get the citi alerts when the payment is already being made, I called up customer care but they answered it was a bounce case. I cannot understand bouncing when their are sufficient funds available at any point of time with my HDFC a/c. Now when I checked with my HDFC statement, I noticed a debit of the said amount and then the credit of the same in my account.
I want to clear off by paying the amount and close the card but not paying even a single peny other the spent amount. I cannot be held liable for something which was not intentional. And before leaving the company and city, I had sent an email to citibank for the change of address and change of email.

It is not Justifiable . But If the EMI is bounced we are expected to pay these penalties.

Recently I have gone through the same issue. I had transferred the amount to maintain the balance on the same day as my ECS date. But ICICI says they check prevous day's balance before rejecting any ECS request and charged me Rs 276 as penalty. I am gonna find a better bank ASAP. Sick of the policies and penalities of Private banks.