[Resolved] Club Mahindra Resorts — Poor rooms availability,indiscriminate charges and services
I am holding a Club Mahindra membership since 2004. Initially at time of joining they had given big promises like HASSLE free holidays of 7 days /year for 25 years.
Each member has to pay membership cost + ASF Annual maintainence fees, which grows along with inflation.
The membership cost of white studio is around Rs2.25 lacs. At time of joining and annnual subscription (ASF) is Rs. 4000/- Now its is around Rs.10, 000/-
This is a complete cheating by Club Mahindra.
Non availability of rooms: Earlier members were around 25000 and now in 2009 the members are 90, 000.
So the member have increased by more than 300 %, however the rooms have just increased by 70 %.
This leads to serious non-availability of holidays.
LONAVALA RESORT:--- IN 2004, THEY HAD TOLD LONAVALA RESORT WILL BY READY BY 2006, BUT STILL AFTER 3 YEARS OF THEIR "DEADLINE" THEY HAVENT BUILD THE RESORT.
Increase in ASF fees per year: ASF is calculated based on inflations including food inflation costs.
However the Club Mahindra fees and ASF dont include any kind of lunch, dinner or breakfast, so on what basis they charge this indiscriminately?
Also at time of joining I was told holidays get accumulated, however now I am told holidays can be accumulated at most for 3 years(i.e 21 days), so in case your holidays balance exceeds 21 days, holidays get cancelled.
Cost factor: Cost of white studio :Rs. 2.25 lacs.
ASF for 2009: around Rs.10, 000/
So total cost of 7 days holiday:
Rs.10, 000 + 36, 000/-(Rs 36, 000 for interest @ 8% p.a and proportion of membership fees)
Total: Rs 46, 000 for 7 days holiday (Which doesn't include any other charges except accomodation.
Food, entertainment, sightseeing all is extra)
If you buy the same package through an agent its cheaper for same package in CLUB MAHINDRA RESORT( IN THEIR NON-MEMBER QUOTA !!!)
Now CLUB MAHINDRA resorts also have non-member quota.Why is this indiscrimination done? If CLUB MAHINDRA is building resorts by members money why they are not allocating 100% rooms to members? Why they are selling some additional rooms to nonmembers on premium charges?
So dont get fooled by CLUB MAHINDRA.
I want someone to highlight this facts and initiate action against Club Mahindra.
Complaint marked as Resolved Aug 20, 2016
Verified SupportClub Mahindra Holidays Customer Care's response, Mar 01, 2010
Thank you for writing in and voicing your concerns through this forum.
Iam certainly concerned on the experience that has left much to be desired hence would like to thank you for being patient.
May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure to revert to you as soon as possible.
Verified SupportClub Mahindra Holidays Customer Care's response, Dec 09, 2013
We apologize for the inconvenience caused and are keen on discussing the matters you've highlighted. Thank you for sharing your membership id and it'd be heplful if you could also share your contact details at http://is.gd/CMListening for our team to get in touch with you.
Club Mahindra Team
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