Club Mahindra Holidays Complaints & Reviews

While giving the presentation at my office on 8th August 2008 I was informed by Senior Executive of Club Mahindra (Mr. Mohit) that the initial booking amount of Rs.33, 725/= (15% amount of the membership fee) would only be blocked against my Credit Card (and not charged) as I had 10 days time to think over and if I wanted I can cancel my booking within this period. However, since I had a change of mind and wanted to cancel my booking I immediately sent an e-mail for my cancellation and also subsequently spoke to Mr.Mohit who also advised me to send an e-mail with regards to the same, which I did.

Inspite of cancelling my membership, on 13th August I receive a confirmation of my membership from Club Mahindra, Chennai Office that my membership has been confirmed (whereas I had sent an e-mail for cancellation on 9th August 2008 and subsequent fax on 13th August 2008 - before receiving the membership confirmation from Club Mahindra, Chennai). On receipt of this letter I spoke to Mohit and he informed that this is sent directly from Chennai office as per the data bank in their records and its just their normal procedure and not to worry the refund will be done in 20 to 25 days.

Subesquently on following up with Club Mahindra recovery office I was informed that it will be processed within 45 days instead of 20 to 25 days as informed by Mr. Mohit. However, after sending several e-mails and telephone calls I receive an e-mail from Ms. Jeevitha - Member Relations of Club Mahindra on 23/8/08 that my refund wil be processed within 45 days and this is the date that they were taking as the cancellation request date.

After almost 45 days when I again contacted Club Mahindra I was informed by Ms. Mangal (Recovery Department) that my refund cheque would be released on 7/10/08 (but it did not happen). Then again when I spoke to Mr.Sudeep Bokhliya (Recovery Department), I was first told by him that the cheque would be released on 14/10/08 (which did not happen) and again given a positive date of 23/10/08 (which again didnt happen), then 21st or 22nd November (which again didnt happen). When contacted on 22nd November I am informed by Mr. Sudeep that my cheque will be positively released on 24th November and today (24/11/08) when I am contacting Club Mahindra Holidays he has not reported to work and they are still to get back to me about my refund cheque.

Its been 3 months now and I still havent even received the cheque details of the refund amount. I feel Club Mahindra is just using people's money and by giving reasons just delaying the refund process which they might not be actually interested in giving.

All I want is my refund amount from Club Mahindra which may not be a big amount for them but it is quite a big amount for me. Can someone help me in this????

Club Mahindra is Complete Fraud,

This is just for general information of the readers for this site, if any of you got any call from clucb mahindra then please avoid them.
They will call by offering free holidays, don't ever go to them, what sales person claims is completely different from what club mahindra give.
also they give you cnacellation time to get your refund, but you have to wait for your life to get the refund, and also the vacations and hotels will not be available when you planned for.

This is for the reader a warning, never go to club mahindra. you will get cheated after some time.

Dear sir

I am a highly harassed customer of your company. Lured by the false commitment of your marketing people we were trapped into buying a membership (Membership no. 557059). Your people at sec 18, noida promised us a holiday at mauritius (Amber hotel) in jan 2007. We bought the air tickets and later on mr. Ashutosh jha said that your association with the mauritius hotel has been broken. We were forced to make hotel arrangements on our own by paying hefty amount.

Later we thought of availing holidays in summers of 2008 and correspondingly we contacted your people for a 1 week holiday at manali and then we were told that we can not use this voucher in the red season whereas we had booked the red studio apartment and were told at the time of booking that thru this option we will be able to get the booking done within 24 hrs. But we have not been able to get any booking at any time for the last 1 year. We are dissatisfied to the highest degree with your services.

We have already paid rs. 38, 922 as an initial installment (On 22/12/2007) and rest of the installments thru ecs facility. We were told that our cheques are getting bounced which is not possible at all as the account in question always has funds which are more than sufficient. It is very clear that your representatives have used false promises to make us enter a membership and subsequently have representatives lying in order to get collection.

I would like to bring to your notice that your own tagline says "the happiest family holidays". It is really ironic that we have had no holidays so far with you. And about the happiest part, it really has been the saddest and most frustrating experience any service sector company could offer in today's competitive world.

Due to all the above problems that we have endured we want an immediate refund within 1 month of this communication. Failing which, we are sorry to say, we will have to file a case in the consumer court.

Jlj

A highly dissatisfied customer

This is with regard to the member ship at Club Mahindra. I had taken a membership with them (Membership no.A[protected]) and paid Rs. 53195. Since, I could not continue, asked them to cancel and refund the same, as I have not used any of their resorts or services so far. Till now have nt got a proper response from them regarding the refund. Got to hear that this has happened with many of the members. This is real cheating by the club. But, I am not going to leave this, its after all my hard earned money and I have all the right to ask for it. If, the club wants to earn money in this route by cheating its members, then its going to lose its business and reputation very soon.

I would appreciate if we can all get together in getting our money from this unprofessional organisation.

Hello,

I own a Scorpio M2Di vehicle bearing registration number AP 28AY 9448. My vehicle has met with a major accident in mid-week of May and so far the vehicle is lying in the workshop (accident cell in Medchal road, Hyderabad, AP). The incharge of workshop claims that the spare parts are not available and he wouldn't be able to give me an appropriate date for vehicle delivery.

Not having the vehicle in running condition for almost two months that too with out having any information about the spare parts availability makes me concerned on getting back my vehicle soon.

I just wanted to bring it to your attention and also disclose that this is the only unpleasant 'experience' I have had so far after owning Scorpio.

I have a deep respect for Mahindra company and always used to appreciated the great 'scorpio experience'. Its a natural phenomenon that one unpleasent experience like this would wash away the feel good factor and all the value of services that you offer in an attempt for their brand positioning.

I am also a victim of Club Mahindra. First of all their Sale office at Palm Beach Galleria, Vashi, Navi Mumbai chased me over telephone to visit their office. How can they call a person over phone without any appointment and how they should take the personal details of a person illegally and distrurb him repeatedly. However, a common person is lured of offer by Club Mahindra.
So, One fine day I visited them along with my family just to have a look of the adjacent shoppong Mall and CM was just a secodnary objective.
But their Sale executives are very good at convincing the person and twist the person's brain also they are very good at gauging the persons state of mind and weakness. Within a hour of talk and without any written conditions they motivated me to sign the form and got my Credit card to pay for the intial amount of around Rs. Thiry Thousand. They did not disclose the terms and conditions like canellation rules etc.

However, after coming home and giving a cool thought I realised that this membership is not suitalbe for me financially. I got back to executive of Palm beach office for the cancellation within a week but he kept suggesting to keep the membership.

After that I have been sending nubmer of email for refund. Their call centre executive kept telling that i should wait for 45 days for the canellation and even promised that full refund will be done unconditinally. They also promised that some executive of Club Mahindra will contact me within 48 hours regarding the canellation. But it has been more than three months and none of the CM fellow has contacted me.

After few more days one sale executive said staight way in a polished with prefabricated sentence after contacting by me that I am simply not eligible for refund.

This was frusrating for us. This one sentence they said me after three months inspite of regular email complain from me and talk to CM executice. They deliberately delayed the final word to drain me mentally. This is their strategy.

So, first of all they invited me to visit their sales office and then they could manage to extact Rs. 30, 000 (Thirty Thousand) from me. How can a person take on the spot decision to invest LAkhs of Rupees within a hour. Secondly, CM never disclose the key points of the membership so that his client will not be distracted. They just keep feeding posiive things to your brain.


CM is really doing unfair business by engaging its sales executive to trap the simple people in unethical way. It is just a Fraud and Cheating.

I request Club Mahindra to take actin against his executive and return the money of all the CM members who has has been trapped.

I am ready to chase CM to get back the money of all the concerned people.

Let us get together and ask for compesnation for mentally harrassing the people.

I request Consumer Forum Authority to do justice and avoid future cheating by Club Mahindra

Dinesh Chandraker/ Santwana Chandraker
[protected]@barc.gov.in
[protected] and [protected]
Club Mahindra Membership No. 921490

Sub: cancellation of membership.
I joined club mahindra on 7th may 2008 and the reason is of their very attractive offers and trust on their long term membership. I have already paid rs.29, 978.00 as joining fees on 07th may’2008 and emi of rs.4858.00 for 48 months starting from july’2008 to till date through sbi credit card.
Please find below my membership details:
Name: sanjib roy.
Id no:776609.
Date of membership:07th may'2008.
I was entitled for the following offer: rs 20000 samsung voucher.
My membership already five months over but after four months of membership i've received invalid rs.20000 samsung gift voucher which is not valid as informed by samsung, kolkata office. The same was informed to them several time by phone/mail but no resolution received from their end.
Even though i've paid so much membership cost... I’ve neglected by them and like to withdraw my membership and want all refund with interest of my entire paid amount.
Please help.

Dear Sir,
I became a member of Club Mahindra in the yr 2007 and my membership No is 283292. In jun 2008 I came to know that my One Week Complimentary Holidays Abroad have been availed by someone else without my consent. Kindly look into the matter and justify my entitlement.
Satbir Singh
Major
Indian Army

Last week on 26th September I received a telephone call at my home informing that my Coupon had emerged to be Lucky in the Draw which provides me Two Nights Holiday at selected few Mahindra Properties. The person who called me up requested me to meet at your office at Highland Park at 15:00 hrs, the very next day to complete the formalities and avail the prize. I informed him that I shall try my best to keep the appointment though the same cannot be confirmed in view of my other prior commitments.

When I failed to keep the appointment the next day, your representative (Mrs. Tanisha and her Husband Mr. Bapa ) through telephone number[protected] again called on my wife’s Cell Phone and started using Unparliamentary Language, he did not spare even a lady and continued with his/her derogatory, unparliamentary, rough, abusive language. When I called back on the number to talk to them regarding their abusive behaviour, I could not speak to them as it was said to me that they have gone out for lunch. The person who attended the call introduced himself as the manager but never disclosed the name. Even he was in no mood to spare us, he blasted on me as if we have done some grave mistake by not attending the so called meeting at 15:00 hrs at Highland Park. I told him that this is not the way you must talk to the people whom you invite for any event, in return to that he said that “ You are not man of your words, you in unethical, you can never succeed and the saga continued”. He said that it is right that they are shouting on us as because the company has suffered a loss of Rs. 20, 000/- because o[censored]s. The heated argument continued for a while and then he banged the phone on my face.

Such experience of facing repeated provocating language from the authorized representative belittles the image of Club Mahindra. If such is the experience on becoming Lucky in a Draw, I really wonder what will be the experience like in spending Two Days Holidays in your Resort. Less said the better because imaginations can always go wild.

Your this conduct have definitely lost me as being part of your group, nor would I suggest any one to do that. Its time that your organization puts your house in order, take corrective measures and soothen the frayed tempers of the so-called Representatives.

I had applied for club membership of club mahindra on 30/06/2008 on date I was promised for a Sony Handy Cam + 3 bonus weeks of RCI holidays international . I have already made a payment of (Rs 29978/- (30 june 2008 + Rs 4800/- 29/09/08) total Rs 34778/- but till today I have not recd any correspondence from the company nor i have recd any gifts offered by the representative Mr ISMAIL KHAN Mobile no [protected] . I want to discontinue so please return the money i have paid

I find the Club Mahindra Timeshare memberships in India are all very deceptive and sheer profiteering without creating any value for members. I purchased a club Mahindra Red membership two years ago. Other than availing the initial free gift certificate, i have not been able to avail any holidays. This is when, I purchased the best membership available (Red) (BTW they have created a concept called Purple which is nothing but best days when you can holiday and they sell it outside). I find it a complete waste of my money as whenever I call them and want to fix a holiday, they say it is not available. The system is so opaque, that you don't know if they are telling you full truth. There have been a recent instance where I have caught them lie
as in half hour the entire inventory position (availability) changed. They are always trying palm off days or resort inventory to its members which they cannot sell directly or through RCI (as this is an incremental profit).

I have personally found it to be a complete waste of money. I find that given the overall cost of ownership, Club Mahindra holidays are not for those folks who want to take instant vacations or vacations at times when school kids are home or at best seasons. The overall cost of ownership is quite high compared to what season and holidays you get (You can compute overall cost of ownership by assuming an EMI on the upfront option and add inflation adjusted ASF(annual fees) to it. (It comes upwards of Rs 50 -55 K for stay only for seven days at a single location) The system has been designed in such a way that Club Mahindra has no incentive beyond enrolling new members. At times you think by taking club mahindra, it will create a discipline of taking
vacations. Before you fall into this trap and justification, HOLD YOURSELF – The flexible vacation plans are not similar to getting
locked into a holiday scheme where you have no choice. You cannot take vacations at time when you want and at place where you want. Thus overall, you end up paying much higher for vacations that are anyways useless.

The only options that you are left with are to exchange this for RCI. Understand RCI comes at an additional cost of membership and exchange charges. Many of the RCI resorts in India are useless and junk. It is good if you are planning international vacations. If you want to take vacations in Europe or US, RCI exchange at India comes out as good option. However many times you can buy this inventory on Internet at cheaper rates, without need to lock in for life in useless holidays. I did not mind paying money to Club Mahindra initially. But I feel that I have bound myself into an option on which I have no control and visibility. I am a slave to their whims, I am slave to the initial 2.10 Lacs that I have paid two years back and I am a slave to that desire that I will use it somehow someday. The system is so useless that after sometime you feel like not paying the ASF (annual service
fees) which keep increasing.

Another problem with them is that they don't have their owned properties. So you end up in some makeshift properties which are
useless or management is very weak (and junk). Of the total properties listed on their site, they own only 4 resorts. They are the Marketing Gurus of Time Share Holidays (i.e. only a marketing shell company with no deep commitment and investments to keep you going for 25 years). I seriously doubt that this model of tie-ups is sustainable in Indian market. As the vacation resort quality is very suspect beyond few. Either they should do a management takeover and own the full property or construct their own properties. This partial sharing results in a very bad experience and low quality resort, food etc for customers. BTW the four resorts that they own have not been constructed to serve the members. They are primarily constructed to attract and catch new members. This is where they will bring you with your gift voucher, show you the excellent service, hospitality and trap you.

Instead of increasing inventory for the members, currently they have found that they have milked this market segment enough, so they are constructing new properties under different name or brand (like luxury brand or Zest). This is crazy because even their current members do not have enough options at right time.

My suggestion is a no to Club Mahindra. However, if you are still feeling compelled to buy, and if you are fine going at odd times in
year to odd places, it is a fine option for you. Just to give you an example - you may have options to take vacation on beach during rains, or you may get a hill station option in November, December (not in peak Dec). If you still feel compelled to buy, all you need is to take basic membership (the minimum cost - because in any case you will not be able to avail better days.)

I also came across this. It is a real good analysis of the situation. Look at http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html

I have submitted my cancellation request on 29th July'08. I was committed that the same would be processed within 45 days with full refund. I have been sending repeated emails asking for status but no personnel responds to the communication sent.

My details:
Name: Rajan Silvanathan DC
Age:13/11/74
Member ID: 1183893
Address:
1905 - B wing, Dheeraj Solitaire,
21st Floor, Malad Link Road,
Malad West, Mumbai - 400064
Payment/registration Date: 28/07/08
Payment by credit card: SBI - Rs:11880 & AXIS Bank: Rs:30000/-
Cancellation date: 29/07/08

Regards,
Rajan.

i was issued a club mahindra gift voucher against which i had made reservation for 28th sept and 29 th sept was confirmed that too after of request mail but due to unavoidable circumstances we had to be back on 29th so after confirming from hotel lal mahal palace jaipur about availability of huts on 27th sept we requested club mahindra to prepone the reservation by one day .then some lady from club mahindra named sandhya called up and told us that that due to club laws they are not able to entertain my request.on asking for phone nos of one of member relation numbers wrong no was intimated to us .with repeated calls to there delhi office no one is ready to speak or give no of either there member relation or directors numbers to whom i can make complaint or can give our feedback .such rigidity in hospitality business is rarely seen

I was called upon on 31st August 2008 for your promotional offer for the membership for clubmahinrda. Your officer told me to pay 15% on that day on the condition that if I decide to cancel it without giving any reasons, can do it within 5 days. I got an SMS coveying my membership no.as1366970 on 2nd Sept. Accordingly, yesterday at 3.28pm I spoke to Mr.Iqbal & told him about my decision.My request no. is 934292.
Today Ms. Sheetal spoke to me saying you need an email confirmation for this, so hereby, I am conveying my same decision to cancal the mebership, so expecting the return of my fee paid to you .Hope to get the refund as earlier as possible.
ashokkumar patil

Dear Sir,

I had subcribed for membership of Club Mahindra (Membership No. 556652 & 858688) and paid Rs. 92, 650/- and remaining was to be paid in EMI for 36 months.

As I was not happy with functiioning of the organization, I have cancelled above mentioned memberships on Aug 23, 08 and requested refund of above mentined amount. I have not used any their facility.

I request your help in getting...

dear sir,
i have got many free va masseges from club mahindra on mobile. on 28june we went there they show us their holidays progrram finaly thay were give us a offer of a sony dvd handycam 2king fi air tic 3000 food vaucher n 3 nights n 4days stay in any their resorts.thay said that give me yours ATM card we have to comform that u r eligible 4 our membership or not than thay use my atm card with out my permition in other room we became very angry whan we saw that thay gave us a offer of cass.. handycam not a dvd handycam n whan we said that we want to cancil it thay said we cat'n give urs money back after lot of calls thay changed offer n aggre to give dvd handy but till that time we never get any handy cam, food va, kf air tic or any thing what evre thay offered me n now from 7 september thay will take EMI from my accout also from ecs form n now thay r not picking my phone calls n whan thay pickup thay alwas says give us 2 days 5 days its happing from 3 months i am very upseat i lose my 30000 n my big tension is EMI whitch will be take from 7 sep please help me for stop my EMI.thay r not giving me NOC to stop my EMI.

Dear Sirs,

I had subscribed for membeership of Club Mahindra Holidays and resorts on Dec 31, 07.

I intially I had subscibed for 'White Sudio' membership and I had paid Rs. 32, 109/- and was to pay remaining in EMI of Rs. 2887/- for 36 months.

In June 08, they offered me to upgrade to 'White 1BR' memebership. For which I paid Rs. 60, 541/-. and remaining in 11 EMI of Rs. 19, 419.

With new membership, I requested them to adjust fees paid for earlier membership against EMI for new mebebership. I had sent email to sales person, brach manager, zonal manager, client relationship manager, etc. No one in this orgnisation thinks it is worth reposnding to clients emails. No body bothers to reply to mail. Only way to communicate to them was go to their office and meet their sales person. He will only give some false execuses and do nothing.

I this whole exercise, I realised that this organization totally lacks professionalism.

With this bad experince I decided to cancel the my membership on August 23, 08.

This organization has very bad reputation. You can see complaints from number of disgruntled clients on the blog
http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html.

I would appreciate your help in getting my back from this unprofessional organisation.

Thanks & Regards

Sunil Mandrawadkar
Cell Phone:[protected]

I have taken Club Mahindra Holiday membership on 9th Jun 2008, that time only Kolkata Club mahindra Banch has swapped my credit card ( for Rs . 29, 978 ) in terms of collecting a initial deposit money for Membership, before this they had already confimred me that if i don't want to continue this mebership just i need to make a request by '[protected]@clubmahindra.com", finding it was not a good offer to me i have opted to walk out from Membership . so on 10th Jun2008 i have launch my cancellation request .
On 30th Jun i have got a confirmation mail that my cancellation request has been registered & processed further to assure me get my refund cheque by 45 days from 30th Jun 2008 ..
During this period also i have tried to contact them lot of time, they told me that i will be getting refund cheque by the mention date only, but after 15th Aug 2008 also i did not get this i have re-raised this issue with them again & this time they have sussred me to wait further for another 10 days so i was waiting since 15th Aug2008 to time time but this time also they are not responding ...
Can we do something for this ...

What should i do ..this is simply a cheeting ..these people use to see accross saveral public places like big bazar, City Centre & they are trying to take contact information by some free gift offer & after filling these try to wash out mind & forcing us to be a member ...

Regards
Ashok

Iam club mahindra member of there red season card, I have introduced my friend Mr jitendra to club mahindra because there sales executive Mr Dineh sharma promised to give us 8000/- cash discount, and now we have paid all moneny to the company, but now neither he is paying the amount nor he is replying

Club Mahindra is making people fool. It's executive by making false statement and very efficiently snatch the money fom your credit card on the spot. Before starting the presentation they make sure that you are carring credit card.
And they push you to make the payment on the spot as they know, if person goes out from there will never come back

Pls be aware of this fraud