Club Mahindra Holidays Complaints & Reviews

2008 and 2009 both years got happiness and excitement in our life as we booked our holidays with Club Mahindra and took the luxuries of the heaven in these resorts. Amazingly beautiful Munnar resort in between tea gardens with the essence of fresh leaves that fill our heart with new shine and new excitement. 2009 year started on with our holidays in Goa with out standing spa, numerous activities, and wonderful hospitality made us feel on the top of the world.

I can’t forget the starting of New Year with this type of hospitality.

- SURINDER BATRA

On 20th Jan of this year I visited the Club Mahindra holiday resort in Munnar and 1st Dec in Goa. Both the resorts are excellent and entirely different. The Munnar resort gives the feeling of heaven whereas the Goa resort gives a very adventurous feeling. It is one of the most beautiful places I had ever been to. Services, cleanliness and hospitality in both resorts are excellent. We were going to see different places of both the cities but after entering the resort and with the excellent activities of resort we cancelled our program and decided to enjoy our time in the resort!. Truly Memorable!

SHILPI AWASTHI/ AMIT AWASTHI

Dear sir, i had already lodged a complait earlier on your website regarding club mahindras membership which i had already cancelled, after which i recieved a assurance to get back my refund by 15 th dec 09. By "indira" at club mahindra. But then again the same problem, i just cant understand if these people cant afford to refund 25000 rs in 11 months, what kind of financial capabilities do they have, what kind of service will they give,... I had applied to the membership because of the "mahindra"tag it has, but i m so sorry to see that mahindra"s r so bad as far as refunds matter.. (To the staff of club mahindra... Please dont spoil the name of the group which they have taken to build upon since last so many years... It takes very hadr work to build a name and just little silly things to spoil it... Thanks... Mahendra sukhija. Mumbai...[protected]

We regularly visit to the resorts at Goa & Kumbhalgarh, but Goa every year. Again we will go to Goa from 12-02-10 to 27-02-10. We’ve also been visiting Kumbhalgarh over the last 2 years as we go every year to Nathdwara. The service at Kumbhalgarh is excellent. Staff at every level is very polite. Rooms are very spacious & comfortable we wish Club Mahindra all the best.

- PRAVINCHANDRA M. NANAVOLI

Sir
I didn't get my money back it is almost one year
for ref mail attached below
Regards
Ravi Chaudhary
Ph no-[protected]


As per my several discussions with your customer care executives & with your concern executives in Head Office ref no-1686256.
I am not getting any reply from your side. I'll be thankful if you give me the date(for my cancellation refund).Please refund it as soon as possible; Otherwise I have to take he help of consumer forum or some other strong steps.
It is almost one year now how much time will you required. I had no time to waste for such things & hope you too also.


On Fri, 25 Dec 2009 18:58:30 +0530 wrote
>hiiiiiii mam,
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marry christmas, plz refund my money ,i would receive it as my christmas gift.
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thanks & regards
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Ravi chaudhary
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[protected]

Dear Nandini B
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As per telle communication of club mahindra executive ,first,I came to know that u'll get my money back on 25th of oct 09 ,but till date I didn't get any message from your side then after next conversation u said u'll get money back on 10th of dec 09 ,but till date I didn't get any message from your side pls update me for the current status
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.I'll be thankfull to u.
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regards
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ravi chaudhary
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[protected]
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Note: Forwarded message attached
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-- Original Message --
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From: "ravi panghal"[protected]@rediffmail.com
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To: [protected]@Clubmahindra.com
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Subject: Re: RE:'MHRIL=[protected]' Fw: : CANCELLATION OF MEMBERSHIP

Dear Nandini B
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As per telle communication of club mahindra executive I came to know that I'll get my money back on 25th of oct 09 ,but till date I didn't get any message from your side pls update me for the current status
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On Fri, 11 Sep 2009 11:12:20 +0530 wrote
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Dear
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Mr.Chaudhary,
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Greetings from
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Club Mahindra!
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Thank you for
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writing to us.
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With regard to your
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email, we have marked it to our branch specialist atDelhi -
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Bikajibranch who would get back to you within 2 working days. Please
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be rest assured that this is only because it is our endeavour to assist you with
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a correct and deserving redressal. Please bear with us till then.
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Thank you for giving us the opportunity to be of service to
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you.
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Please do write
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back to us for further assistance.
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Warm
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regards,
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Nandini.B
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Member relations | Club Mahindra Holidays
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Feedback: [protected]@clubmahindra.com |
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Reservations: [protected]@clubmahindra.com
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Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore |
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Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow |
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Mumbai | Pune | Jaipur.
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Other Cities: Add the STD code of the city that is closest to you from the
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list given above. For example [022] 39880000 from Nagpur.
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Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM
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to 5.30 PM on Sunday
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Visit us at www.clubmahindra.com to
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check real time resort availability and to pay your annual subscription fee
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instantly and safely.

I am a very old member of Club Mahindra and I myself and my family are glad to be so; even enjoying it a lot. I have visited almost all the Club Mahindra resorts in India with my family and the services are awesome. I had a trip to Coorg Kodagu valley on 23rd of nov-28th Nov with my family & friends i.e. myself Nihir Chandrakant Shah, Honey Nihir shah, Rushan Nihir shah, Saurabh Kanakia, Sonal Kanakia, Maulik Doshi, Pari Doshi, Himanshu Gandhi, Ami Gandhi & Dhruvin Gandhi they are also members of Club Mahindra. This was my 2nd trip to the same resort. I have some photos of the same. I want you to print them in the club Mahindra magazine.
Looking forward for the same service from club Mahindra for many more years

- Nihir Chandrakant Shah

We enjoyed here a lot The whole facilities you have provided were good. Your staffs were all dedicated. All your services were good. The Activity centre as the one which make us all enjoy and play a lot and also help us to develop friendship between the other members of club Mahindra .we are very happy to be member of the great.

-M.M Mujeeb Rahman.

Aashish D. Rane
Jacobs Engineering India Pvt. Ltd.
H&G House, Sector 11, Plot no 12,
CBD Beapur, Navi Mumbai - 400614
Club Mahindra Member ID 1545838




September 16, 2009




My Club Mahindra Membership has been activated vide Welcome Letter dtd. 05.Sept.2009. Due to some personal reasons I wanted to cancel my Club Mahindra membership. Even at End December 2009 I am going abroad. On same day (i.e. 05.09.2009) I called on Tel No. 39880000 to cancel the membership. The request no. given to me was[protected].



There are certain negative points I would like mention here:

1. There is a discrepancy in the allotment of membership (transparency is not maintained).

2. It has not been clarified to me that I can avail the Club Mahindra holiday only after 6 months from activation of the membership by sales Person.

3. It has not been clarified to me that the Annual Subscription Fee (ASF) has to be paid every year.by sales Person.

4. No documentation regarding the Terms & Conditions of the membership has been given to me before taking the Cheque from me.by sales Person.

5. After taking the Cheque no receipt has been given.by sales Person.

6. I have also noted that my remaining installments have been deducted from some unknow credit card no. It's a very serious matter and it may involve legal matter.



I have given the Cheque on Saturday 08.08.2009 at 10:00pm and next morning on Sunday 09.08.2009 at 09:00am I called up Club Mahindra Sales Person regarding the cancellation, but the did not entertained my cancellation request giving absurd reasons.



As I have not signed any Club Mahindra Agreement papers, Club Mahindra Holiday Should be refund my full amount of Rs 15,564/-.



Waiting for a quick positive action and full refund.


On Address Mention above .



Regards,

Aashish D. Rane
Mob : [protected]

Club Mahindra Resorts staff is very co-operative in terms of services and food is very delicious. Restaurant is located at a good place with good view. Activity center is very live and children wants to come and enjoy every time. Rooms are very nice with lots of facilities in it.


- Shahin Talik Vakil, Ahmedabad

Dear sir,
I was offered a membership on 02/08/2009 after paying token amount of rs 6800/- vide receipt no 111824 and after that rs 30000/- paid vide dena bank cheque. I was alloted membership no1529327. On 08/08/2009 i requested for cancellation of membership vide my letter dt 08/08/2009 to your office at sahara ganj lucknow. Letter was received and acknowledged by mr. Vishal kanaujia and assurace was given for payback within one month. After many visits and reminders over telephone i got only assurance with different excuses as in september, half yearly closing became the reason. To my surprise in the month of oct 2009 esc mandate was also presented to my bank i. E dena bank for emi and again rs 5700/- was recovered from my account which indicates that my request was not yet lodged and only blank assurances were given. For november 2009 i received sms regarding failure of my emi as i was forced to withdraw the money from my account.

Thus i am requesting your kind office to

(1) stop sending ecs to my banker and process my cancellation application.

(2) please refund my amount immediately


Please check the attachment (Application for cancellation and duly acknowledged and received by mr. Vishal)

i have buyed mahindra scorpio 1 year ago and i m facing problms after buying the car in service centrs service advisor not talk properly nd use abuse language with castomer no one is listening my complaint even gm is not listening my car ac is not working properly from past 1year, clutch is noisy i m not satisfied with mahindra tel m what to do pls help. branch add is shri durga automobiles rama road delhi

dear sir,my wife recieved a call from club mahindra holidays,kandivali(raghuleela mall branch)MUMBAI.they offered us a free holiday,so we went there,then (yashwant) convinced us very hard to become their member,and said dont think too much,if you still feel,you can cancel the membership and youy will get the refund money.so we paid them the initial amount of 25,700 .and came home,after 2/3 days we realised that it was very expensive,and we may not be able to afford it(the full package was for 3 lacs rupees)so we called back yashwant and told him that now we are not interested,so you please refund us our money,but he told there is no system of canceellation in our company.any how after 2/3 days he made us talk to his senior who told us to talk at their call centre number,since then we have asked for hundreds of times at thier call centre,who gave us their andheri branchs telephone no.with whom we have got tired of calling them,but they all are shameless people...so sir please help us..

Not many companies in India have the reputation that Mahindra has and its good to see them

translate that into their holiday company, Club Mahindra Holidays. I have been a member for

7 years now and I see them get better with every year. Sure there are hiccups but then even

Toyota known for its quality and reliability has not been without problem.

Puneet Ahuja, Delhi

club mahindra has come up with the great idea by Issuing Gift Voucher which are nothing but a
Fraud ,

So i would like to inform every one about the Sorry state of affairs of club Mahindra

Regards
Hanish Arora

Dear Mr Roshan,

It is like making a fraud to the people , i have inquired from ur Manali resort the date 7th &
8 th Dec09 are available , where as u are saying the dates are not available .
What is the need of giving these gift vouchers when u dont want to promote ur brand ,
It is like wasting every ones time by giving these fraud gift vouchers and then by refusing them by taking an ex cuse that dates are not available

The fact is that i can stay in any of the Club Mahindra resorts by Paying out in cash

To cut short ,Club Mahindra should Hounour its Gift Voucher if it really has any Brand Image .

Regards
Hanish Arora



Dear Mr. Arora,

Greetings from Club Mahindra!


Thank you for writing to us.

With reference to your mail, we would like to inform you that the gift certificate is a goodwill gesture for having attended the presentation, and the certificate is handed over to you at the time the presentation gets over. The Gift Vouchers are issued to the prospects with a genuine intention to experience a holiday at Club Mahindra Resorts subject to availability. The terms and conditions o[censored]se of the gift certificate are behind the certificate itself when it is handed over. We are not concealing any fact. If we did do so, we would not have explicitly mentioned the terms o[censored]sage on the certificate. I am sure you appreciate that.

We would also like to inform you that we have certain quota of rooms applicable for the reservation through gift certificate. All the rooms have been reserved till the end March.

Hence we request you to provide us with alternate destinations which would enable us to process your booking.
Thank you very much for giving us the opportunity to be of service to you.


Please do mail us for further assistance.


Warm regards,


Sagar
Member relations | Club Mahindra Holidays

Leave your worries behind and go an a Club Mahindra holiday. My kids can't wait to vacation after the fun they had last year at Munnar, the boat ride and the great atmosphere there. Fortunately the Ashtamudi resort was also complete and I was lucky to get a booking there. Best of both worlds, Munnar and Ashtamudi and thanks for making it memorable thanks to Club Mahindra.

Vivek S,
Chennai

Coorg, Coorg, Coorg ...no matter how many times I praise it, its not enough. A heavenly

destination just a few hours from Bangalore but just the place to unwind and relax. And when

it comes to hospitality, Club Mahindra is unmatched. I'm not a member, but I've come here

through a package and I can't wait to go back there. Thumbs up to the service too!

Ashish Sethna, Bangalore

Hi Club Mahindra Team,

Dealing / Interacting with Club Mahindra Team was never been a pleasant experience but even beyond that now I am realizing that Joining the Club Mahindra Membership is one of the biggest mistake one can make in his life.

Club Mahindra Team, is always ready to Cheat the Customers and have 1000s of reasons ready for not giving you any service. The team has been trained to such an extent that the Customer Care executive doesn’t allow the members to speak to the Supervisors / Managers.. Very Surprising..

I am a member and was planning my holidays in next month as per my season’s calendar. While booking the accommodation, I was told by the Club Mahindra Team that all the Resorts Falling in my Season are booked six months in advance hence no Availability. Trust, when the membership was sold to me it was communicated very clearly by your sales team that Non Availability is one of the rarest chance in our Resorts in off season..

I suggest you guys must change your Positioning Statement which is “Fun-Family-Forever” because it is not depicted by your teams behavior rather in the Members opinion the Club Mahindra Positioning Statement Should be “Harassment – Pain – Forever”.

Looking at my Past Experience, I am not at all happy being a member of Club Mahindra. Please suggest me the way-out for cancellation of my membership. I am ready pay the exit Penalty Amount.

The Head Member Relation
MHRIL.
Mahendra Tower 2 nd Floor
17/18,Pattullous Road,Chennai 600002

Sub:- Stop payment through ECS and refund my money.

Sir,
1-As per instruction of Reserve Bank of India letter No NCC(JPR) No.1128/02-08-24/2007-08 dated 11-2-08 The Bank have revoked my ECS mandate in my account number [protected].And You have also informed me vide your E-mail(MHRIL=562-725 dated 14 Jan 2008 that necessary measure have been taken to cancel my club mahindra membership.

2-My other complaint with MHRIL is that your Business Partner Head at Jaipur Mr.S.Arya vide their letter dated 9 Feb 2009 on your copany letter pad demanded me to deposit amount equal to 4 EMIs for transfer the membership 339340 whith in 50 days of realizing the amount and said that Rs 26000 cost of Samsung cam corder will be deducted from the total amount paid by me..

Again I showed my faith on your Business Partner-Dream vacation office at Jaipur.I have deposited amount to Rs 30376 by cheque on dated 18 Feb.2009. But even after lapes of 9 month there is no satisfactory reply from them.

I again request you to look into my case seriously otherwise,I will left with no other option but to exercise legal action of consumer law.

I hope to consider my application favorable.

Rukmani Meena
Member ID-339340
Jaipur-302021 (Rajasthan)
Email:[protected]@yahoo.co.in

Me and my wife were asked to visit through a phone call that we got one day. we were promised that there will only be a 45 minutes presentation and we will get some gifts for attending that like - movies tickets, and a holiday voucher for which we need not pay for the stay (not a single rupee for the stay it seemed!)

This center is located in near Kandivli west at the Raghuleela Mall. We were asked to fill in a form that had a checkbox saying that "we understand that we do not have the buy the product after the presentation". the talks started and we asked them to let us know about the cost so that we can take a decision. they delayed and the manager came to tell us that cost will be told to you for a special offer "only for the people who have come for that day's presentation" only IF we DECIDE Yes/No.

I told him that this kind of an investment or in any buy decision, I will want to take my time to convince myself and then pay up. I told him that you didnt even ask me to get my cheque, in which case maybe I can come in thinking that there is some decision making involved. This manager was so pushy that when ultimately he told the prices, he pushed us asking - "do you have financial problems?" Bugger! even if I have or dont have who the bloody fool are you to ask that? Is that what Club Mahindra is training their managers for? I was then asked to make a payment of 15K on that same day and in case I dont like it then I can take a refund. I told him that I have to play by his rules - and thats not what I want. I want to take 2/3 days to decide, speak to others who are members, and then come to some conclusion. But they were adament about - take it today else be penalised to make a decision after 2 days. Some idiotic idea of marketing spend was given to me. being a marketing professional myself, I found that hard to digest.

the worst part was this - I told the manager that I will decide and let him know in 2 days time. he just got off his seat and left. what bloody "club mahindra" manners man.we were told that tickets will be couriered to you and nothing till date has come. I did nt even expect that. it seemed that tickets were "out of stock". Hillarious!!!!

Now are all the monkeys at Club Mahindra like this? Do you guys feel we are some dynasty of monkeys who will dance when you dance? we have our choices and we will want our freedom to decide and purchase when we want. Please give out correct information and complete information so that people do not waste their time anymore.

Respected Sir,

There are many hawkers in Dahisar Railway premises (East side).
They are sitting exactly in front of Boking office.
Not only this they use constuction material of railways (or of Govt) to seat.
There are may hawkers like PANWALA, BHURJIWALA, BHAJIWALI, NARIYALWALA. etc.
This not only the case of Dahisar stn but also many stations.
Railway bridges, subways are fullof hawkers.
Plese do in this regard.


Dipa J Sawant