Club Mahindra Holidays Complaints & Reviews

Club Mahindra Holiday Resort is a big Brand Name ,but there Customer Service is Pathetic . I had a worst experience with them. I actually Filled a Club Mahindra Free Gift Voucher From and later on got a call from of the sales executive who invited me to visit there Center,which i would call a Hypnotizing Centre,wherein they will show you the Dreams and would try and steal your Money with your Authorization.After paying 25-30k you will Realize that you have made a big mistake ,even if you will call them after 24 hours they would not return your money and the best thing they do no return the calls .In this Hypnotizing centre they will offer you a Lucrative Package for your Family and would convice you to pay the Intial Booking amount and rest in Easy EMI's and they would also tell you that you can rent out there Properties and can Recover what you are Paying .

When i wanted to avail the coupons i got to know that you cannot avail the free vouchers because of the no availability and these are only valid in specific months.Then i called there Call Cantre and was just transferred from 1 Department to other as if i was Shuttle Cock,there Customer Service Department had only one thing in mind to pass on the buck and not to resolve the issue .I had actaully the escalated this issue to the Seniors Authorities of this company and requested them to process my Refund as i was not interested to become there member any more ,but nobody actually responded back to me .

My suggestion to the viewer here is that they are not transparent and consistent in their delivery so please be aware.


BEWARE OF THEM ,DO NOT LET THEM STEAL YOUR HARD EARN MONEY .ITS BEEN 1 YEAR AND I HAVE NOT RECEIVED ANY CALL OR REFUND .

Dear Sir,


With reference to above given subject, I Rohit Ghag, Membership No 458070. is been contacted for the payment of Annual Subscription Fees of the Club Mahindra, and if not paid membership will be cancelled is been told by tele-calling person of Club Mahindra.

I will bring to your notice that,

1. When I had a meeting with Mr. Nishant Singh at the time of taking membership, nothing is been told to me about the Annual Subscription Fees. He just told me to pay only Rs. 1,65,000/-one time charges to be paid, and I can enjoy the Services offered by Club Mahindra Resorts. After a constant follow-up with Club Mahindra through Email, I received only one mail from Mr. Nishant Singh after almost 2-3 weeks with no proper clear picture. I have attached my Email for your records.

2. I had asked for the Number of Installment details paid by me, but even that mail is
also not received. No one is giving me the amount collected from me till date.
through direct debit to my Credit Card.

3. After a long follow-up, I received my Membership Kit, with Membership card on 24th Sep 2008, & the same was dispatch by your end on 19th Sep 2008. I confirmed the dispatched details from your office. Membership Kit I received was almost after one year.

4. I am writing emails to Mr. Nishant Singh & Mr. Nitin Padiyar , But till date both had not even replied to my mail.

Looking at the above points, I don’t think I will be able to continue the membership, I will be thankful to you to return the total amount Collected through Direct debit to my Credit Cards, towards my membership till date.

I will be happy that this is listed company and Sebi should put them heavy charges.

Dear sir/madam
I have to say that my self cheated by companies agent Miraj hussain mob.no [protected]. He had told me it is 1 year offer plan for some selective person .
You have to pay to pay only 50,000(aprox)rs. Then 35,000 cash back or gift voucher of about >40,000rs.+food voucher.
7days holidays in any resort of club mahindra within 1 year.
If you are satisfied then you ask for membership of club mahindra.
This form(appliacation at time of signature) is formal you get a letter from clubmahindra in which all term & condition will be there.then upto 15 days you can ask for cancellation if you are not happy with this. So we take the registration & pay my payment 34,534 rs. But after getting acknowledgement letter it was totally different. I have to pay 7,724 rs. everymonth as I became a life membership which was not told earlier by agent Miraj hussain. Where is
fault I don,t uderstand. Please help me and stop this type of fraudness. Because 34,534 rs. mean a lot for me.please stop my ECS first. My member ID 1509153.
Thanking you

Your,s
Deepak kumar
Rajeev kumar ph.no. [protected]

They used to have four season codes: Purple, Red, Blue, White. But now there are only three. So you cannot buy a Purple season membership.

For all dates that overlap with usual school vacations fall in the "Purple" season category. Only purple season members can book well in advance for these days. So as a "Red" member you cannot do anything.

Here is where the problem begins. They say you can "try" 15 days in advance to see if you can get accomodation. Now tell me, given the "exotic" locations of these resorts, travel has to be planned well in advance. The result, you will never go, since the flight tickets will be WAY more than what you get by advanced purchase.

The "RED" season dates are USELESS since they do not overlap with any school breaks.

This is a complete scam. Beware. DO NOT FALL FOR THIS.

Stay away from these guys. I have made the mistake of wasting my money. You don't have to!!

Stay away...stay far far away.

I am professional in a mnc and today i had received a call from one mr. parag of club mahindra, who mentioned that i need to come to r mall for a presentation of their package. he also mentioned that, by attending 45 min presnetion i would be eligible for 2 night stay at a 5 star resort of club mahindra free of cost and also 2 movie tickets. as discussed in the call, i did ask him if there were any riders or any hidden agenda to it, to which he mentioned that there wasn't anything.

As i work at vt, i had to leave office early (around 6.30 p. m.) to meet the commitment of attending the presentation at 8.00 p. m at r mall (lbs road, mulund). after beating the heavy traffic, i managed to reach r mall at 8.15. after walking into the shop on 2nd floor of r mall, i was asked to wait for 10 mins after which i was told that, i needed to come with my wife... to my utter surprise, this was never told to me during the call and i being a professional, had to cancel all appointments to come to this venue for having a peak at the club mahindra holiday offers. also, the guy had offered me the membership no. as well, while i was driving my car, to which i said, he can give it to me at the venue itself, once am there.

To my utter surprise, when i vented out my anger to the staff, there was another gentleman as well, who was not informed that he had to come with his wife and he too vented his anger on to the staff. this compliant is not about the false promises made, but to sense club mahindra that each and every persons time is as valuable as theirs. atleast for me, am least interested in the 2n 3d holiday package and the movie ticket, i would have anyways donated it... but by this gesture, club mahindra has lost a valued customer i. e. me... and yes my contact/friends will also follow suit, as my next email is this complaint with an email to all my professional friends, who want to or are in the process of taking a club mahindra membership. from now on, yes, i would not entertain any club mahindra calls and also would not buy any mahindra products, as i don't want to be a part of this group at all... yes, this one instance has left a bad mark on me, and i request all the general public (who ever is reading this complaint) to pls. be careful, while making any commitments... don't get buoyed down by the goodies they given... they make money in some way or the other, which are know as hidden costs... so pls. pls. be careful... and avoid club mahindra for good... the complaint box itself shows how bad light they are in...

My husband and I were invited to a Club Mahindra "free holiday" offer. When we went there, after much pursuation we agreed to take the membership ON ONE CONDITION that we will confirm it in three days after reviewing the offer and doing research. They asked us to deposit a token amount of INR 35,000/- for the same as gaurantee money, to which we agreed.

We issued letters, emails, faxes and phone calls within 12 hours of this meeting requesting cancellation. It's been over ONE year now and no one is there to help us at all

Can someone please help get our refund back?

Thank you

Best Regards

Priyanka Gupta

Horrible Stay at Club Mahindra, Munnar on 21.09.2009 - 23.09.2009

It is informed that i have booked a standard room at Club Mahindra, Munnar through Liztravels Solutions, Kochi. I checked in on 21.09.2009 and after entering into the room no.2101, it was found that the room, is designed for "physically challenged persons". The toilet seat was specially designed for physically challenged people which cannot be used by my wife and my daughter who is 4 years old. There were hand-railings also. The bathroom was very small and it reminded me to be in "Hospital". After repeated requests made at the reception of Club Mahindra, Munnar, they have agreed for giving the better/upgraded room. I have also requested them to change the room only, but on pretext of non-availability, they have forced me to opt for upgraded category. After paying Rs.4000/-, they have allotted me room number/suite No.1163 which was checked in at around 2 o'clock on 22nd September, 2009 in the afternoon.
Thereafter, for site seeing, I and my family was away from the hotel. After returning from the site seeing, I entered in room No.1163 and it was "Horrible" that a dead rat was smelling like anything in bathroom. Immediately, I called up "House-keeping" that there is a dead rat in the bathroom, and its smelling like anything. They have tried a lot to locate the dead rat but it was not found by them. At around, 10.30 pm, house-keeping persons came and they sprayed "room freshener" in the bathroom and also promised me that they will locate at adjacent room for dead rat, but no-body turned up even up to 12.30 at night. Thus we went to bed and could not use the toilet at all. We used the toilet which is much away from my cottage no. 1163 and same is located below the restaurant and that too in another block. I have also called up the reception but they shown their in-ability as no room was vacant and I was to check-out the hotel. This matter
was also reported to your sales department located at Munnar, but they have also shown their inability. The above experience o[censored]ndersigned can be imagined for a family who is at vacations. Thus I am very sorry to state that your affairs at Munnar are totally irresponsible and also not managing properly. The room No.2101 is for physically challenged people, should not be allotted to the normal people and house-keeping should tackle the situation for keeping house clean. It is very amazing that the house-keeping could not found the dead rat despite of repeated complaints and also they could not allot us alternative accommodation to a family which is accompanied by 4 years old child . The worst horrible experience at Club Mahindra and I will never visit the Club Mahindra again in my life and will also share these views with my friends & others.

N. Devendra

5th October 2009.

Dear Sir / Madam,
On my mail dated 1st October 2009. your reply which is given below is not satisfactory, as you have not read my mail carefully. Now let me put back the mail once again in order and in brief along with your PART ANSWERS to make you understand the entire mail.

1. For my worst experience at Manali resort i had written a email dated 22nd April 2009 AND 1st October 2009 to Club Mahindra & to which not even looking at my greviances you have replied on 2nd October 2009 as (We are deeply apologetic that you see cause for believing that your Manali holiday has been less than an entirely fun-filled and joyful experience.It is our earnest request to you to treat it as an isolated and rare occurrence.) ----- PLEASE REFER TO MY E-MAIL DATED 22nd APRIL 2009 AND THAN ANSWER AND THAN SEND YOUR APOLOGIES.

2. For the referral benefits of my mail dated 1st October 2009 you have answered as (Concerning your referral benefit, we request you to provide with two working days to check on the same. Do rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal.) ------ I CAN ONLY REQUEST YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL ASAP.

3. For greviances on the bookings of holiday stated in my e-mail dated 1st October 2009 i had requested you to read it very carefully which you have not and have casually answered as (While we would have loved to confirm your reservation, at the moment the dates you have requested are not available at Ashtamudi resort. We have anyway gone ahead and placed your request on priority. Should there be any cancellation we will get back to you.) ------ FOR THIS I WILL ONCE AGAIN PUT IT DOWN IN THE FOLLOWING POINTS TO CLARIFY YOU THE TROUBLES AND THE CONSEQUENCES I HAVE FACED :

a. I had placed the bookings for my holiday in the month of August 2009 for the month of October 2009 at Thekkady and Astamudhi Resorts. For which i got confirmations of Thekkady from 10th October 2009 To 15 October 2009 (CV No 187446) AND Munnar from 15th October 2009 To 20th October 2009 (CV No 198185).

b. Since i wanted to go to Astamudhi Resort i was repeatedly calling the Club Mahindra Call Centers (You can check this) till the cut off date of 30th September as after that if i cancell my bookings at Munnar Resort than my free holiday shall stand cancelled. Hence i had shortened my stay at Munnar Resort to 3 nights on the 30th September 2009 vide (CV No 198185).

c. On the 1st of August 2009 (the very next day of the cutoff date) at 11:00 am i received a call from Club Mahindra Office confirming my stay at Astamudhi Resort from my desired dates of 15th October 2009 To 20th October 2009 by CV No 170684 provided i sacrifice 1 1/2 night of my stipulated free nights allotted to me at Munnar Resort (as mentioned in point b)

Sir, that means from the above that there were rooms available at the Astamudhi Resort on my dates i.e. from 15th October 2009 To 20th October 2009 and were not given to me on the 30th September 2009 but the very next day of the cutoff date was allotted to me by sacrifising 1 1/2 night from my allotted 7 yearly free nights.

How do you justify this ? Any way i have incurred a loss on my return flights of Coimbatore To Mumbai (Jet Airways Konnect Flight no 9W-2764) dated 18th October 2009 + I had to sacrifise the 1 1/2 night from my free nights given to me from Club Mahindra. Is this a professional way to treat a customer ?

I know that there will be just a sorry letter from you and nothing else ! If you feel that there is really wrong deed performed from your end from the above all 3 (Three) POINTS i have put forward than please give JUSTIFIED ANSWERS & ALSO I WOULD LIKE TO KNOW THAT HOW DO YOU INTEND TO RECTIFY IT ?

Awaiting for your early reply !


--
Sagar R Mehta
Mehta Estate Consultants.
[protected] / [protected]


- Show quoted text -
On Fri, Oct 2, 2009 at 3:46 PM, Feedback <[protected]@clubmahindra.com> wrote:


Dear Mr.Mehta,

Greetings from Club Mahindra!

Thank you for writing to us.

We are deeply apologetic that you see cause for believing that your Manali holiday has been less than an entirely fun-filled and joyful experience.It is our earnest request to you to treat it as an isolated and rare occurrence.

While we would have loved to confirm your reservation, at the moment the dates you have requested are not available at Ashtamudi resort. We have anyway gone ahead and placed your request on priority. Should there be any cancellation we will get back to you.

Concerning your referral benefit, we request you to provide with two working days to check on the same. Do rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal.

Thank you for giving us an opportunity to be of service to you.

Please do write back to us for further assistance.

Warm regards,

Rubini Dev
Member relations | Club Mahindra Holidays

Feedback: [protected]@clubmahindra.com | Reservations: [protected]@clubmahindra.com
Call : 39880000*. Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Mumbai | Pune| Jaipur .
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Business timings: 8.00 AM to 10.00 PM Monday through Saturday and 9.30 AM to 5.30 PM on Sunday.

Visit us at www.clubmahindra.com to check real time resort availability and to pay your annual subscription fee instantly and safely.



1st October 2009.
Dear Sir,
For the below matter i would like to inform you that as for now no compensations has been offered from club mahindra to me in what so ever nature on the various difficulties faced by me at the Manali resort in month of April 2009 (email dated 22nd Apr 09) other than a concerened letter from Club Mahindra.

Further i would like to state that i had booked my holidays in the month of August 2009 for October 2009 (10th Oct 09 To 15 Oct 09 at Thekkady Resort & from 15 Oct 09 To 20 Oct 09 To Munnar) with pending bookings at Astamudhi for 15 Oct 09 To 20 Oct 09. Till yesterday i had made continous & numerous calls for confirming the bookings for Astamudhi which the call centers did not confirm and at last had shortened the visit at Munnar resort to 3 nights by CV No198185. Immeadiately the very next day ie on 1st October 09 in the morning at 11:00 am i had received a call from Club Mahindra office confirming my bookings at Astamudhi for 15 Oct 09 To 20 Oct 09 with an option to sacrifice 1 1/2 days from my free holiday of 3 days, in cancellations my bookings with Munnar Resort. Sir i was desperately trying to get the booking at Astamudhi till 30 Oct 09 (which was the last cut off date) with the call centers wich was denied at all times.

Sir, at Manali i had faced a hell lot of problems (with no compensations) & now from the above i can derrive that despite of pending application for Astamudhi from 2 months & after scarifising 1 1/2 day of the allotted holiday, i get confirmations immd after 16 hours.

Sir, Is this a professional way to treat a member in the service industry after introducing 2 members to the Club Mahindra Family (referal benefits of which have not been received)? i am definitely going to both the places but with the worst experience for reservation from booking staff of club mahindra. Awaiting an early and positive response after receipt of this mail.

My Complain Dated 22nd April 2009.

Dear Sir,
Hello Sir ! My name is Sagar Mehta with Member Id No : 276034 (Red Studio Member) ! I am right now in CM property at MANALI !

Let me brief you from the start. I had booked my this holiday with CM through the employee of CM Mr. Shashank Naik in the month of January 2009, as I did not know the regular booking procedure & also he had arranged my earlier booking with CM in COORG in October - November 2008 for 7 nights.

Well Sir, this time I am travelling in north from 12th of April 09 TO 27th April 09. My trip schedule was from Bombay - Jammu - Amritsar - Dalhousie - Dharmashala - Manali - Shimla - Chandigarh - Mumbai. While travelling from Amritsar to Dalhousie, accidently my 2 year old son got ill with loose motions & vomiting, may be due to change in weather & food. I had reached Dharmashala property on the 17th April 2009 & had requested them for a Microwave & a Refrigerator in the room, but the staff there had well in advance at the time of check-in had informed that there are no such facility available in the resort. After that we arrived at CM property MANALI on the 19th April 2009. On arrival we informed at the reception that we are facing problems of our child's health and as advised by the doctors we would like to have Microwave & a Refrigerator, as would like to heat skimmed milk and other various specific food for my child. From the time we checked in we requested the staff to provide us with all the facilities that of members. They (staff) had shifted us in the room no 204 & had informed that this is a studio room with a good view. Incidentally there was no Microwave & a Refrigerator in the room, and we again requested for it. The room provided to us was a regular hotel room with a tea & coffee maker AND NOT the studio room which we are entitled to, though the bookings were made from January 2009. What should we do now?

Sir, after booking the allotted nights well in advance as a member, this type of behaviour is not done and accepted. You are well aware the price of the membership of red studio. After paying such a huge amount you CM do not take care of your guest? Forget that, a 2 (Two) year old sick child requires help and the staff are not co-operative? Is this the corporate service you provide it to your guests? Is the amount paid by us insufficient, as the current prices are raised?

Since my membership I have introduced 3 members seeing your great services at MUNNAR & GOA where we had visited as non members, and had taken up the membership of Club Mahindra. We now express our regret being a member of Club Mahindra, as the staff does not bother to help a ailing child.

Waiting for your reply for the above ! And also would like to know how you make it up to improve your services to your guests.


Sagar R Mehta
Mehta Estate Consultants.
[protected] / [protected]

Sanjiv Kumar is the bluddy culprit of club mahindra holidays. he doesn't pick the phone once u r through the membership. He asks his employees to make lot of fake commitments. Even i missed my honeymoon because of that . He is not a human being actuually he is a devil... I have taken red-1-bedroom membership on the commitment of goa booking and the branch manager of bhikaji cama place, new delhi Sanjiv Kumar himself confirmed the booking but at the end they were not ready to fulfil their commitment. This all happened beacuse of one Sanjiv Kumar, he is a bludy greedy person who can [censored] his mother to achieve his targets. Hey mother [censored]er Bluddy Shame on man!!!!!!!!!1...

Dear sir.

On 5th April 2009, in response to Club Mahindra's representative's telephonic invitation, wherein they told us that they will explain about their Club Mahindra Holiday membership and we will get gift voucher (certificate) which will give us free stay at on of their hotels for 2 nights/3 dyas, we (me and my wife Sheela) went to their Baner Office and met Mr. Kunal Kelkar (Takeover Manager). After their presentation Club Mahindra gave us free hotel stay voucher no. 73972960. THE DATE WRITTEN IN PEN was 05/04/09. Also they had communiacted in writing that we will get free shopping vouchers worth Rs. 8000.

Complaint No. 1:

On 21st April 2009 I wrote them the following, for booking against my free stay certificate.

"I would like to book for stay at Mahabaleshwar or Panchgani for 2 nights.

We will Reach the hotel at 11 am or 12 noon on the 1st May 2009.
We will Stay on the 1st night and 2nd night".

They did not give the booking and replied that:

"While we would have loved to confirm your special offer, the same is valid only in White and blue seasons, while the dates you have requested fall in Red season".

This Red Season excuse was not told in advance nor is it written anywhere on the certificate. Thus this amounts to misguiding.
________________________

Complaint No. 2:

I had not received the promised free shopping vouchers of Rs. 8000. Also we had not been allowed to book in, busy season (Red Season according to them), a stay at Panchgani against our free stay certificate. So On 2nd September I e-mailed to them:

"Hi Ajay.

I still cudnt utilize my free stay coupons.
I need to extend the date beyond 30/9/09.

I also hvnt recd some shopping vouchers.

Pl advise."

I still haven't received the promised free shopping vouchers of Rs. 8000.
This is tantamount to cheating!
__________________________________________________________________________

Complaint No. 3:

On abround 10th Septemebr we called their Ms. Divya to give us a booking. They did not give telephonic booking. They told us to send an e-mail with request with the dates and destination. On 15th Septenebr I sent the request as follows:

"I am Deepak Phadnis.
our gift cert no. is[protected]. 2 nights and 3 days.
we want to redeem the gft cert.
we want to book panchgani on the 19th, 20th and 21st.
we'll reach on 19th sept at 11 am and chk out at 4 pm on 21st sept.
pl confirm our booking.

also pl note that we havent recd gift vouchers worth rsrs 8000. pl send. enquiry no. for this is 1694044 dtd 15/9/09. ms phadnis has talked to divya.

also inform your phone no. so that we can talk."
They replied something which was totally untrue, shocking and unfair.

They wrote:

"While we would have loved to confirm your reservation, at the moment we are unable to do so as the validity of the Gift Certificate has expired as the same is valid for 6 months from the date of issue.

Kindly note that the revalidation of the Gift Certificate is not possible."

In reality the date of issue was the 5th April 2009 and the certificate was indeed vaild.
This shows that they delayed the booking by giving wrong replies and gave us a tremendous amount of trouble. Also we have been spending so much time to take u the cause and get justice because they should learn a lesson, improve and NOT TREAT ANY CUSTOMERS LIKE THIS IN FUTURE.

They did not even believe that the coupon date of issue was 5th April 2009 and asked us to send a scanned pdf file of the certificate. This amounts to "Adding insult to injury".

I sent them a scanned pdf and wrote:

"HELLO BINDU.

BY ASKING FOR A PDF ARE YOU NOT ADDING INSULT TO INJURY?
WE HAVE GIVEN THE COUPON NO, ON PHONE DAY EOFRE YESTERDAY. IT IS 73972960. THE DATE WRITTEN IN PEN IS 05/04/09.

DO YOU NOT BELIVE IN YOUR CUSTOMERS?

THE RIGHT THING FOR YOU TO DO RIGHT AWAY IS TO CONFIRM MY BOOKING BY MAKING A TELEPHONE CALL AND TALK TO ME TO PREVENT FURTHER DAMAGE.

IF YOU WISH I CAN TALK TO THE PRESIDENT OF CLUB MAHINDRA. BUT PLEASE PLEASE LET IT NOT COME TO THAT!

THIS MY EARNEST REQUEST.

REGARDS.

DEEPAK."

They simply ignored my complaint and gave a further treatment by saying that the certificate could not be renewed.
___________________________

Complaint No. 4:

Their Chief of Pune Office at Dhole Patil Road had once called me (his name was Shrikant, as far I remember) and told me that he will be giving me service in case I had any requests or problems. I had told him that I could not get booking against the free certificates. He had told me that the certificates will be renewed if we are not able to utilize and get the benefit before the last date.

My later experience shows that they are not honoring their own commitment. Eve after telling them about this telephonic talk, they kept on avoiding calling and simply wrote a mail stating that renewal cannot be done.

This shows that they "Go back on their words".
_________________________________________

Complaint No. 5:

When we tried to get reservation in May 2009 they said stay against the free stay certficates cannot be converted into a different season whereas such a provision exists for stay against their normal membership. This was not told earlier. Also it has prevented us from using this "free stay" for 2 -3 months out of the total vailidity of 6 months.

This amounts to promising a benefit aaawithout telling the consitions at the time of the promise and denying the benefit under some pretext/rule later.
__________________________________________

Complaint No. 6:

We had telephone repeatedly to complain that the free shopping vouchers had not been sent. They told on phone that we should write an e-mail. We wrote the mail and then called them. They told that the vouchers are being sent by courier.

We did not receive any vouchers. Now they are saying that the vouchers will ne given becuase they are linked to "Availing the free stay"!
_____________________________________________

Complaint No. 7:

I wrote to them "May I suggest that you call me up on my tel no. 39806334 or[protected] immediately and confirm my booking as there is no time left and I have to do my part of the planning?" They did not call and went on sending irelevant automated mails instdea of admitting their mistake which resulted in my missing the trip during that weekend.

This proves "Complete ignorance of customer requests resulting in losses and inconvenience to customers".
_____________________________________________

Complaint No. 8:

I had sent the following request to them to take a quick action because we were running out on time to organize for our trip.

"I need a quick response because I have to prepare for my weekend trip.
Pl confirm reservation immeditely."

However they used their Compuetrised automated responses system and every time a new person was simply advising to do something else but not giving us the hotal reservation. This happened even after they were satisfied that the free stay certficafcte was indeed valid. It had not expired. This shows total Callousness.
__________________________________________________________________

Complaint No. 9:

I had asked them to clarify the following points. They did not even reply to any of these. Every reminder was simply ignored and on top of it they went on sending "illogical "Computerised Automated Mail" saying that you must be happy!

"1.When you say first come first served basis, subject to yourn season avaialability, what does this mean? Pl. clarify.
2. Holidays in one higher season can be confirmed only 1 5 days prior to the date of travel. Pl clarify. How are we to make bookings if we dont get confirmation 2 months in advance? We were not told this condition at the time of joining. The booking confirmation for even higher season should be immediate. I hope you appreciate and agree.
3. you may defer rci enrolment till as late as yr holiday start date. What is the advantage?
Bonus Exch.: What is this? It says "......an additional week for which your inventory is not utilized". Pl explain."

And no effort was taken to resolve them. This exhibits a complete ignorance of customer complaints. Consumer Guidance Society should make them implement a proper Complaints Redressal Facility.
_______________________________________________________________


Sir. We are taking up the cause so that they cannot do such injustice to other customers. Also to spread awareness that this company is misleading people, luring them into coming for such explanatory sessions and giving them false promises.

If required I can send all earlier e-correspondence on this complaint to you. Pl advise your e-mail address.

Sir, they have wasted so much of my time that I request you to re4commene to them that they pay a compenstaion by

1. Renewing the certificates without attaching strings which were not informed at the time of the original issue and
2. Paying me a compensation of Rs. 50,000 as damages and compenasation for the agony caused to our family.

In addition you should take effective steps to stop them from such cheating.

Regards.

Deepak Phadnis.
Tel no.[protected].
___________________________________

My membership id is 1474539. i have been told that i have to pay one time payment of rs. 36, 800.00 only and i will get following binifts.

1. 7 n / 8 days free accomodation in their resort in india/abroad.
2. 26 inch sony bravia s series tv within 45 days.
3. rs. 4000.00 food voucher.
4. surprise gift is not given to me as committed.

1. i got 7 n and 8 days confirmation but while maing the reservation for abroad they told that bankok and pattya is closed for maintainence.

2. i got tv after 90 days but t series not s series as committed.
I have informed over phone and on email several times to replace the same but till date no action taken.
3. an emi of rs. 5687.00 deducted from my credit card on 7th of aug and on 7th of sept 2009. i have paid one time amount of rs 36800.00. so there is no question to deduct any emi from my credit card. on complain after deduction of first emi they said the amount is deduction by mistake and that will be refunded soon but again they have deduted the emi on 7th of sept 2009.

4. surprise gift was not given to me.

5. i introduced two new member but that reward as commited was not given to me till date.

I request you to please advise us waht to do in this regard.

Dear Sirs

While taking the membership, It was never communicated that membership fee doesnt cover Annual Maintance Fee and that I need to pay it extra than what I pay as membership fee.

Is there some way for me to take back the money that I have paid towards membership

Membership No. 1502680, I was sold membership by Vashi Branch of club Mahindra hiding annual subscription charges, I received welcome kit on 28 June and sent request for cancellation by email as well as through call center, I received a call from branch confirming cancellation and i was told that refund will be sent within 30 days, after repeated reminders and calls Club Mahindra has not made refund. I have decided to file FIR against Club Mahindra for cheating and fraud making Branch Manager, Sales executive and directors of Club Mahindra a party.

Hi

This is Pradeep Raj Arusia from Noida.

I have signed up for Club Mahindra membership on 30th March 2009 at Center Stage Mall, Sector – 18, Noida center by paying 10% advance through my credit card for Rs 34534.

They pushed me for joining their scheme stating that this is the last day and I have an option of 100% refund of the advance paid within 10 days of joining. They have it written in their form which I signed.

I filed the request for cancellation of my membership on 6th April 2009 through email as suggest by their customer care. I got a cancellation request ID – 1355684 from through email.

Since then I have been following up with them and they have been driving me nuts with newer dates. It is always under process and all I get is a new date which is never achieved. Instead of 30 days, now it is more than 120 days and the status is not moving.

Please help me getting my hard-earned money back from them. I would also request you to put some penalty and interest on them so that they take such promises seriously instead of playing around with people’s money.

Pradeep Raj Arusia
Club Mahindra Membership ID: 1461377
Cancellation Request ID: 1355684

club mahindra datings club is very big froud club. This is fake club.

One camplain given to mahindra customer care on[protected], till now no one contact from mahindra customer care. I call 6 to 7 times and always the response is "our sineiour officer will contact soon" my ref no is IF28/0086 AND IF12/0023.I think mahindra customer care is useless because they did not call back and the camplain have no solution. I requst give very strong panishment because if customer will not get any satisfaction then what is the use of customer care.
thanking you.

As usual the executive came at my place, seen the presentation which claim many sweet things and i paid the down payment on 03 July 2009. But soon i realise this i made a wrong decision and i applied for termination on 08 July 2009, that is well within 10 days.
On the next day same sales executive called me informed me that i do not have termination option. But same thing was not told in presentation.
Even in the form which signed it is mention that termination is allowed if applied within 10 days.
Even in page of Terms And Condition which i recd through courier it is mention that 10 days clause is applicable.
But the executive are not ready to accept this.
They don't follow their own policy, what they will serve in future 25 years.
Pls Help me to get my hard earned money back.
I even have telephonic conversation recorded as a proof.

I Mrs Reshma KAae- memership ID 1452839 became the member of company on 13th March 2009 from Mumbai Vashi branch. It was oneday offer and we were told that we can enroll, discuss among ourself and if not satisfied can cancel the membership with in 10 days and can get our complete refund for amt INR- 25450 against my HSBC card. After 3 days we applied for cancellation through the sales person whom we became member. We received the confirmation call and said that the refulnd will be made soon. As per the terms and condition refund shoulnd be done with in 30 days from cancellation. Its been 4 and half months past and i have not received any refund.
I have made several calls and emails to address the issue to all possible members but no body bother and always extended the date. Several times they even did not receive the call and told that the executives are busy and will call later. I have all emails with me of correspondence.
Now they have told that it will be in August 2nd week. But doubt they will refund. Please guide me as i am paying the interest to HSBC and also under gone harrassment and mental tortuer. Please help as i want to get rid of this andi want to take leagal action to teach a lifetime lesson for their frauds.
contact [protected]

I had applied for Mahindra Club membership on 10th May 09 based on the 1 hour presentation they gave to me at their Palm Beach Galleria Mall at Vashi, Navi Mumbai. I have paid an amount of Rs.15564/- through my ICICI Credit Card.

As part of the agreement signed by me with Club Mahindra, if i did like to cancel the membership within a stipulated time period i would get a complete refund without any dedcution. The amount shall be refunded to me in a matter of 30-45 days from the date of giving the cancellation request
(Club Mahindra Membership# 1481341).

I have submitted a hand written application on 12th May and also put an email for the same for immediatlely cancellation of my application. Mahindra call center acknowledges the receipt and as well as promised me to refund my amount within 45 days. But its almost more than 2 months now i have yet to receive my amount. My wife had a personal visit to their local (BSEL park, vashi station) office twice but they have not handedover the cheque and just giving false promises.

Please help me get back my money and see that no body else is harassed by mahindra club.

manish

I am red season member of CM. I have been calling Club mahindra for a vacation for 25th-31st december 2009(six months in advance). The response I get is:
1. This time slot is marked for purple members only.
2. You will get a chance to book only 15 days in advance.
3. You cannot upgrade to purple membership, because that is sold out.
4. For resorts where the red season is till 28th, it is completely booked and we cannot offer booking, although we can try...
5. We can offer you booking in one of the resorts up north(where it would be cold, but it gives you a different feel..)

I requested to be connected with the supervisor, after 3 unsuccessful attempts, each time providing my member id, and authentication details. I was connected. He was better spoken, but he admitted that CM is infact running short of rooms and they'd fix the problem in near future.

SO, PLEASE BEWARE OF ALL THESE POINTS BEFORE BUYING HOLIDAYS IN CM.
1. THEY DO NOT HAVE ENOUGH ROOMS
2. THEY ARE NOT DOING ENOUGH DUE DILIGENCE TO SEE WHICH RESORTS ARE IN MOST DEMAND AND HOW THEY SHOULD INCREASE CAPACITY.
3. THEY HAVE A INSENSITIVE CUSTOMER SERVICE(I WAS TOLD THAT FOR THE PURPLE SEASON, I WOULD NOT EVEN BE TOLD THE AVAILABILITY, SINCE I WAS NOT PRIVILEGED ENOUGH..)