Club Mahindra Holidays Complaints & Reviews

The accommodation at Club Mahindra is one of the best. I can definitely rate it above any five star hotel, national or international with all the best amenities provided. It was a very special holiday with Club Mahindra,

Mr.Yogesh Kumar member family
Club Mahindra member family

Club Mahindra Resort has world-class quality.

Mr. Muralidhar Motwani & family
Club Mahindra member family

I'm became a member of Club Mahindra Holidays under the following promises made by one of their sales person (SUTIRTHA BASU) at their Salt Lake City Centre Branch (Kolkata):

1. Free 2nights/ 3 days complimentary Holidays at Radison Raichak Resort (Kolkata)
- But actually it turned out to be a free holiday in only selected Club Mahindra resorts and not in Radison Raichak Resort
2. A special 4nights/ 5 days package on pre-determined dates for 5 Adults and 2 children in Toshila Resorts (Puri). The sales person kept on assuring me that everything is booked and I would get a confirmation 1 week before the journey date. But when the time came, I got NOTHING and the sales person absconded. I contacted his manager (SHAIZAD), but he denied to offer any help. When I tried to book it on my own, they said that I have to shell out additional Rs.20, 000 for the same.

While SUTIRTHA has been a cheat; sales managers like SHAIZAD have only helped them in the process and have paid no heed to customers' plight.

I've complained to them so many times, but has never received any call or updates so far. It's really disgusting and never expected from a brand like Madindra.

hello Sir
Raj umpire branch, surat-gujrat, club mahindra holiday has said that this membership is a investment also. You can enjoy holiday and If you will need money in future you can sell this membership.But the did not give any written commitment. they have told me all information will come latar, this is very big MAHINDRA & MAHINDRA COMPANY.I had paid 18000rs at that time.just next day they had come to my office to collect EMI chechqe .I have come to know after receiving membership document in one month that this membership is not sellable, your whole amount is lost in membership fee and I have to pay 7500rs per years for annual subcribtion fee .then I had told them I am not able to continue this membership. they told me you can cot cancel this membership, If you cancel you have lost your money.
Now I have paid 90, 000rs .
But This time me and my wife both are faceing unemployment and My 3 years son has a mental disorder call ADHD with AUTISM.So I am not able to pay futher EMI. My membership is on hold.I need money.I want my max amount on cancelation of this membership.
If you can do any things, please do.
phone no-[protected]

"A fabulous family holiday, we loved every bit of it"

"We became members of Club Mahindra recently. Our first holiday was at Kodagu Valley, Coorg. It was a wonderful experience. We had heard lots about Club Mahindra, but never expected it to be so wonderful. A fabulous family holiday, we loved every bit of it. From the ambience to the cuisine to the service and the facilities. Now we are looking forward to the other places as well. We wish Club Mahindra success in the future and hope they keep up their excellence."

- Mr.Nilesh Shah & family.
Club Mahindra member

Last year in Oct. 2008 an excutive call me & says me sir you are a winner of a lucky gift voucher . When i meet in 3 nov. 2008 he persue me to join resort membership, after some discustion i was paid 30000.00 cash & approx.3300.00 INR by debit card . the excutive says me all documnt & your membership no. we send within 7 days in your address . But 2 -3 we not recived any document .
So i called the resort custmer care no. & they give me my complint no. 1338271 & says me your all problem solved within 2 days .After a week I was called again same answer again .

Ms. Bharti Gitay de-stressed at the Spa and also tried her hand at making decorative pots. Her son, on the other hand, had a blast trying out jet skiing and parasailing.

Ms. Bharti Gitay's experience in her words:
Becoming a Club Mahindra member was the best decision we made. We have holidayed at many places in India & abroad and consider ourselves very lucky to be Club Mahindra members.

Ms. Bharti Gitay & family,
Club Mahindra member family.

I hope this will go to the write person in right context .
As said earlier in some complaints they fool people with lucrative offers and then sell there useless membership . I too got fooled by them and bought one membership in february 2009 .
Initially i gave some 26000 rs and they gave me some promotional offers against that amount .
My membership was suppose to start after two months from this, based on if i like there resorts and all.
I couldnt avail any of these offer and when i called them back to refund my money they simply said its not possible and u should have intimated the same within 10 days . They havent told me this before selling the membership .
I mean this is a case of plain robbery in a more sophisticated way .
I wrote to there senior people also but no one replied they all are so waste and useless .
This is really frustrating and these people should pay for robbing hard earned money of people like us.

I would like to bring this to the atention of our esteemed courts that there are organisations like Club Mahindra that are actually cheating its members are offering memberships by luring the common people and after the membership is confirmed they don't even inforrm you about the holiday bookings, availability and the season nchart that they prepare is another eye wash.You can't book abd redeem any holiday as almost every time you call up on their sick call centre (where they can't tell you any thing properly}there is one obstacle or the other.Very sadly i can say that since nov 2007 I have been paying them hoards of monbey but I have not availed a single holiday.But if the monthly Emi is not credited one monthe of the 16 months they immediately get back nto you and force you to pay or warn you of no fututre bookings.Sad

My membership no is 622895
Complaint filed against the club mahindra marketting executive-Mr Lalit(Nariman PointOffice)

I have holidayed in Coorg, Goa, Munnar & Binsar. All the resorts are excellent! Luxurious rooms, kids meal options, super rates on dining and holiday activities make this membership great value for money. I look forward to many more happy holidays in India and abroad.

Mr. Hetav Panwala & family
Club Mahindra member family

My membership no. Is 1432886
Point no. 8 of my complaint may be read as
In letter dated 20.02.2009 of club mahindra it is mentioned that holiday start date is 18 months after admission as a member. I become member after making down payment of 15 % i. E rs 23782 on 17.01.2009. But during presentation session i was informed that i can avail holidays right after making above down payment. Now i am being asked not only to wait for 18 months but to make payment of all emis and annual subsription fee of rs 7408 till next 18 months if i have to avail this holidays package.
Because they have mentioned that this s precondition before booking of holidays that no emi or asf amount is due.

1. My membership no. Is 1432886. House no. 2253 sector 44-c, chandigarh mobile [protected]
2. I made cash payment of rs 23782 on 17.01.2009 towards down payment for above membership
3. On 20.02.2009, i received detailed letter informing me my membership number.
4.in this letter my mobile number was wrong
5. This was mentioned that i am referred by mrs gurcharan kaur of mohali, whereas i do not know who she is and have never met he
6. It was mentioned in this letter that this membership covers 3 adults - 2 children below the age of 12 yrs age are considered one adult. Whereas during presentation session in their office in sector 35, chd, myself, my wife and my both daugters aged 14 yrs and 18 yrs were present there. And the presentation officer was informed their age and qualification and he told both daughters, my wife and me are covered under this membership benefits.
7.in this letter i am informed that and additional subscription fee of rs 7408 is to be paid per annum, whereas during presentation no one informed me reagarding this. Further payment of this is precondition for availing holidays facilty. Further more this is to be paid each year whehter or not i avail holidaying facility.
8.in this letter it is mentioned that holiday start date starts from the end of the month after admission as a member. Whereas during presentation session, i was informed that i can avail this facility any time after making down payment.
9. Mode of payment for balance instalment is mentioned ecs, whereas i have not given any such conscent.
10. I am following up with them since february right after receiving this letter but now i feel i must approach you with request that i want refund of rs 23782 from club mahindra. Their address is
Mahindra holidays and resorts india ltd mahindra towers, 2nd floor, 17/18 pattullous road chennai 600 002 and e-mail is - [protected]@clubmahindra.com

Reference: Club Mahindra Membership No. 994518

Subject: Refund of Membership Fees of Rs. 41, 880.00 paid by me through
Cheque + Installment Payment collected by you through ECS.

Dear Sir,

With reference to above cited reference and subject I may write you that franchisee of your Club Mahindra at Udaipur (Rajasthan) and its sales executive Mrs.Shabana have created a fraud and cheated me. This is the second time I have been cheated by club mahindra holidays.

Mrs. Shabana sold me membership with a commitment to recover the old loss by forwarding new references in my account and she gave a wrong plan.

I came to know about this after I received a confirmation call from your Jaipur office, when I told to tele caller that it is wrong. She advised me to contact immediately on phone no. [protected] and an email id, as the membership was to be cancelled within 15 days. I followed and was informed by both the sources i.e. phone and email that I will be contacted with 48 hours. I also followed Mrs. Shabana and Mr. Pradeep Paneri but Mrs. Shabana never picked up the phone and Mr. Pradeep Paneri assured to send Mrs. Shabana to my place and thus lingering on passed out 15 days time. After that I visited their office and they took an application for cancellation of membership and on copy gave a receipt that the membership will be transferred to other person within a month and my money will be refunded in full after handing over the free gift of SONY LCD TV. Which I have not received till date. When I objected for transfer of membership and demanded my money he said that you have surrendered the membership and your money is fore fitted. This is clear fraud and forgery.

Even after my follow up and reminders they have collected payment through ECS.

I therefore request you to look in that matter and refund my money Paid by cheque and ECS in full along with interest.

Further your Mr. Ankit Sachdeva from Jaipur visited me at my office on December 5th and tried to grab more money by fooling me and when I refused to pay any more amount and showed the receipt given by Mr. Pradeep Paneri o[censored]daipur Franchisee, first he said “If you don’t pay the installments your money paid will be forfeited by the company”. Then he said that he would discuss with the matter with higher authorities and try to manage for refund.

He also asked to send an email to him mentioning the facts of the case to support him to discuss the matter in my favor.

After that I phoned him several times and he always assured that the “Rajasthan head is trying to resolve the problem and soon revert back and contact you.”

I feel that this is the policy of your company to fool the public and then linger on and pass the time so that the person is tired and sit calmly.

I request you to refund my money immediately failing which I will have to proceed legally and you company and concerned persons will be responsible for a;; legal expenses and concequences.

Thanking you,
Yours truly,

Sunil Agrawal
Gagan Share Broker Pvt. Ltd.,
1st Floor, Tilok Bhawan,
6 – A, Nehru Bazar,
UDAIPUR – 303001.

CC.
Corporate Office
Address: Mahindra Holidays & Resorts India Limited
Mahindra Towers, 2nd Floor,
17/18 Patullos Road
Mount Road
600 002.

Branch office
Contact Person : Mr. Rahul Pandey (Branch Incharge)
Address: 24, 25, 26 Mahindra Tower
Ground Floor, Durga Vihar Colony
Near Durgapura Bus Stand
Tonk Road
Jaipur - 302 018

Channel Partner
Contact Person : Mr. Arun Pandey
Address: Sakshi Marketing
Near Udaipur Hotel, Pandey Estate
City Station Road : Outside : Surajpole
Udaipur
Enclosed : Photocopy of Receipt given by Mr. Pradeep Paneri Partner of your

The company is silent and did not replied till date.

Dear all
I would like to inform all sensible readers that Club Mahindra is a total cheat and nothing but bundle of false commitment. I am one of the many sufferer and the whole story is like this….
I received the call from Club Mahindra tele marketing girl and was called for the presentation Metro Junction branch at Kalyan. As any other marketing presentation, this presentation was impressive, got lured and I decided to join Club Mahindra based on information given by them. Though at back of mind, I was thinking of verifying the details given by them are true or not and then join. But their branch manager Sanjay Kode said this offer is only for today and they will give Samsung Camera free, etc, etc if joined today. Also, he promised that if you decide to cancel your membership within 10 days, then we will refund the 100 % amount within 35 -45 days. So I took the membership, on that day itself. After verifying the details I found that the details given by them are not true and plus they have not given 100% details like annual membership renewal fee which is to be paid every year. About this when I discussed with Sachin Kode over phone, then he gave that details and said he thought all details were given to me. Also, the feedback of some existing member of club mahindra was also very negative. In fact, they seriously told me that if I have surplus money than better donate it to some needy person or throw in dust bin but do not join Club Mahindra to spoil your peace, joy, comfort. So I decided, to cancel and informed Sachin verbally and by e-mail within 10 days. I waited for 35 days but no cheque / call from club Mahindra. Then I spoke to customer service exec. to enquire about the same. They told me that I will receive a call from CM (club Mahindra) within 48 hrs. But no call from CM. Again I spoke to customer service exec., he replied same ( a call fm CM in 48 hrs.) But no call. This happened 4 times. Then I enquired with Sachin, he gave me their Vashi office number and told me to speak Sudeep. When I did that, he said the same thing ( a call fm CM within 48hrs) I was losing my patience and asked what is this a call fm CM and told him I never get a call fm CM but each time only promise of call. He said this time I will definitely get to inform about the cheque details. But …. No call. Now, I started doing follow up with Sudeep and each time he gave new date for my cheque release. (7 times). Simultenously, I was in touch with Sachin and my tone was becoming harder and harder day by day. But no results…. Then I spoke to their Vashi branch Manager Manish Bhagwe. He promised my cheque will be released on 2nd Feb. But …. Same results … no cheque. I wrote a strong mail to Manish which he bothered to reply. He replied my 3th mail in which he gave me new date. But .. same result…. Finally with further shouting, I got my cheque on 15 feb. i.e after 127 days, ( promise was of 35-45 days).

Looking at my experience, I suggest as my friends suggested; if you have surplus money than better donate it to some needy person or throw in dust bin but do not join Club Mahindra to spoil your peace, joy, comfort.

So forget about your hard earned money putting in CM and screwing your life.

Dear sir,
Club mahindra is probably another organisation duping innocent people. I am member of club mahindra since last one and half year and was promised Handy cam camera sony at the time of registration alng with one week domestic holiday at one of there resorts, but they never delivered the camera since today even after several requests and always making excuses regarding one week holiday like if you are asking for rajasthan they will say you go to Auli and if you ask for Goa they will say go to mussorie, just making mockery of there members in sweet tongue .Although I am paying there payments regularly.I will like to go to consumer court and media against them
Capt. Sukhjit Hara

Dear Sir,

I have a membership from Club Mahindra in my husband's name. We got this membership in 2007 and instead of the free handycam, we availed of some 15 days of free holidays and food vouchers worth Rs. 3000.

We were paying the regular emis for the same but after trying 4-5 times for the booking, there was no availability. Sowe stopped our monthly deductions and told them to book a holiday first before paying further. Everytime, we were promised of a holiday but nothing was done and only the collection guys called for payment. Out of frustration, we asked them to cancell our membership.

After a few months we came to know that the membership is terminated and there was no communication from them regarding this. Now, if we want to continue or want a refund, they are asking us to buy a new membership.

The Guest Relation team is pathetic. They accepted that there was no communication whatsoever between the collection and guest relation team.

Request you to take stringent action against them on the same.

My membership No.is 1417596.I was told in writing that entire application money(without any deductions ) shall be refunded within 45 days if I cancel the application within 10 day from the date of applying.I have cancelled my application in writing within 10 days of applying.Its more tha 60 days since then but Mahindra people are making me run from pillar to post and it seems they are not in a mood to do so.

They are only extending dates to make me so tired that I foget about my hard earned money.

This company — club mahindra must be taken to task. They are cheating the customers.

1. They advertise that they offer free international holiday — if you take their membership. — you ask them which 4654 resorts are included in the free holiday.
They say go to rci.com site then to resort directory — all the listed are included.
You join — when you call rci for the dubai resort — which is listed — they say it has been cancelled.
We took the membership because we were planning to go to dubai — so we thought the deal of free holiday was good.

We called them that rci says dubai is not included — they say we have to deal with rci.
Money was paid to clubmahindra — is this not cheating..

Next when we took the membership we told them we want the validity of the free holiday for two years — they agreed — but did not do it.

Please spread the word to one and all not to join this fake company.

Respected sir/madam

I took club mahindra membership on 17th june 2008 through Ranjan Shukla (Take over manager), Club mahindra ansal plaza, khel gaon, Delhi. Ranjan Shukla (Take over manager) told me if i will cancel the membership then i will get my amount within a month.
So i gave cancellation application and submitted at ansal plaza, khel gaon, Delhi on 25th June 2008, . But i got the cancellation processing mail on 29th july 2008 from club mahindra.
I have not recieved my refund till now & club mahindra officers assured me to refund the amount within a month, but its long time now. Even after my cancellation request, i recieved membership card, and rci card and booklet, but not recieved the refund amount.
i had words with gulvendra, and he gave me isha adhikari's no for further details.from past seven months i'm in regular contact with isha, and she use to tell me " u'll get ur money by mid of the month". I am listening these words from past seven months.
I mailed many times to Ranjan Shukla, Isha Adhikari and once to Sanjeev kumar regarding my refund.
Yesterday also i got the same reply from herside that definetly u'll recieve the amount till February 15th.
i tried to cooperate with all officers, but this is all very dramatic now. I am very disappointing from club mahindra services. so please help us on this matter.
We are having all the copies of communication through mail and even of cancellation request.


regards

Amit Gupta
+91 [protected]
+91 [protected]

Dear Sir,

I would like to bring to your attention that absolutely horrifying way in which the Mahindra Resorts is being managed and how there is lack of transperancy and customer empathy in dealing with customers. I had booked a holiday package (White - Studio) because of the glib talk of your expective Mr. Divyesh Jain and is manager (sic) Mr. Sidesh Anwekar, who operate out of some office space in Worli. I also had to pay around INR 38, 000 /- (using my credit card) as the offer I was promised was valid only for THAT DAY. During the course of the welcome call, which was conducted later, I realized that what was told to me duirng the initial meeting was a series of lies and important and critical information that would have influenced my decision making was deliberately withheld from me. I then decided to cancel the membership for which I was asked to submit a cancellation letter which was also duly done. I have since been trying to reach Mr. Diveyesh since (he either does not respond to my calls or switches off his phone) to know when I would get my money back. I was then given a number 40006465 where I had the misfortune of talking to one Mz. Ujwal Khot and explained my predicament to her and she has the audacity to tell me "Go and catch Divyesh's neck ya..". Is this a way a customer is spoken to ? Her interaction reveals the quality of your HR department and is a telling comment on your recruitment, training and customer management strategies.


Today, on speaking to Mr. Sidesh (God bless, I am able to get in touch with Mr. Busy and he the mighty one has consented to speak to me !!), I am told that it would take 30 to 45 days for the money to be refunded as it involves some "process". He also gave me the same number to talk to somebody by name Madhu. I am at a loss to understand why I should be running behind people, making calls, to get my money back. I would request you to a) make sure my money is returned immediately.. If I can make a payment within 30 minutes of request from your end, I fail to understand why I need to wait for 30 to 45 days.In any case, I have no intention of paying the outstanding to my card issuer from my pocket, blocking my funds AND at the same time allow Mahindra Club to enjoy the fruits of a 45 day float on my funds. All it takes is to issue a cheque. I have also been given no documentation that states that it would take 45 days to get my money back. b)spend some time introspecting the canards that are being floated to run this business. The selling pitch is a pack of lies and nothing else. c) Invest in people who can atleast talk decently. d)Train people so that they take responsiblity for their actions (or inactions, which abound in this place) . I would also like to place on record that this would be my last interaction of any kind with any brand of Mahindra (I had plans of buying a Mahindra Renault...) . All the best...

Regards, Sri Ram Kumar

Membership Number 1424670