Club Mahindra Holidays Complaints & Reviews

I had applied for membership in Feb on a condition if not interested and applied for cancellation in 10 days than i would get 100% money back within 30 working days as mentioned in their letterhead.

I had mailed them within stipulated period but no response.

I got 4 promises on letterhead about postponed dates of my refund but even after 2 & 1/2 months no response.

i have all the mail copies postponed refund promises on letterheads in original with me.

Kindly assist me in getting my refind as i am paying 30% annual interest on my credit card for this.

Chintan Pandya

i was called by one of its sales person named Amit Paul in saharaganj mall, hazratganj Lucknow.he leucrated, compelled us to take membership by paying rs.29161.00 in cash immidiately. he promised in return folowing.
1-free air ticket toand fro to any of its resorts in india OR a branded Air Conditinor.
2-6/7 day free stay in any of its resorts in india
3- free food voucher worth rs 2000.00
4-rs.15000.00 cashback
5- Free Tata Sky connection.
and after several months i had got only food voucher worth Rs.2000.00 nothing else. my repeated efforts yielded no results, execept very rough treatment by their staff at its corporate office in Hazrat ganj. head of CMHRIL HAS EVEN REFUSE TO ENTERTAIN MY WOES.and we got humiliated mentally, physically, economicaly. now i hav fied a case against CMHRIL, AND THEY STARTED SEEKING AN OUT OF COURT SETTLEMENT TO SAVE THEIR FACE. BUT I WOULD LIKE TO KNOW ALL OUR FELLOW CITIZENS TO PROTECT FROM THIS FRAUD, AND CHEATING FROM A REPUTED COMPANY.ANY ONE WANT TOI GET ANY KIND OF HELP FROM ME. HE/SHE CAN CONTACT ME ON THESE TEL NO [protected], [protected]. RAKESH VERMA 531/4 BADA CHAND GANJ LUCKNOW.

“Time spent at Club Mahindra resort was extremely invigorating for me and my wife. Extremely good service at resort will be remembered by us for long”


Mr. Adarsh Hegde and family
Club Mahindra member family

These people do big big favours at the time of booking of the member ship and never fulfil the same. I m from lucknow city & these guys had promised me to give lcd screen tv & 15, 000.00 cash back. I had done the booking around 15 jan for the studio slab and they had told me that i will recieve the tv & cash with in 45 days. But i have still not recieved the same. I m tired of calling this company representative & whenever i ask for theiir senior person no. They make excuses. This is wat we dont expect from company like mahindra.!!! These people are making fun of the membership and not fulfiling the membership promises. I m very upset with the services which are very unprofessional. I would definitely not recommend this comapny and would advice that no one should their membership scheme and get trapped as they have done with me.

I warn these people as i will be filing complaint against them. Thy have also stopped operation in small cities & and are winding up their franchisees. So, please be aware of as nobody other should suffer as i have done. My name is ravi jaiswal stay in lucknow & my no is [protected].

Hello,

I am Rajesh Nagle, Membership Number 224135 member since November 2006.

I have been trying to book my holidays at the resort of my choice within my Red Season 3-4 months ahead of time but every time my request was declined. One should accept the fact that in today's dynamic global situation one does not have visibility beyond 3-4 months. The experience is getting worsen day by day. Further, I am surprised to see the Club Mahindra marketing division's aggressive sales drive and I fail to understand if they can't keep their existing customers happy why are they selling more memberships?

Considering the above fact I would never be able to enjoy the holiday at my preferred location on my preferred dates. Hence I requested Club Mahindra in person to cancel my membership from
Club Mahindra with immediate effect and refund the membership fees after deducting the charges for the holidays I have consumed. In response to my request I received the following working of my refund amount form the customer service department:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Mr Nagle

Greetings from Club Mahindra!

With further to your personal visit to our office regarding cancellation of your Club Mahindra membership.

The cancellation charges are as under

Amount paid till date Rs.199200/-

Deductions:

60% cancellation charges of membership cost Rs119520/-

Cost of Holidays Taken Rs. 18235/-
Cost of RCI enrollment Rs. 6000/-
Cost of Gifts dispatched Rs. 20000/-
ASF Overdues Rs. 13685/-

Total Deductions Rs. 357440/-

Refund Amount Rs. Nil

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.

Thanking you and assuring you of our best service and attention always.

Thanks & Regards

Preeti Singh | Member Relations | Mahindra Holidays & Resorts India Ltd
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

I strongly believe that this is harassment form Club Mahindra as they are neither giving the service nor refunding the well deserved refund amount. Please also note that the Total deductions worked out by Club Mahindra is incorrect i.e. they have calculated Rs. 357440/- instead of Rs. 177440/-.

Further I would like to share my experience of my visit to Club Mahindra Branch Office at Solitaire Corporate Park, Andheri, Mumbai on Saturday, April 18, 2009. I happened to meet two disgruntled members in the same room where I met Gayatri the customer relationship executive. Both of them had similar experiences. Extrapolating this I am sure there would thousands of cheated members and many more to join.

On repeatedly writing my concerns to Madhu, the Customer Service Manager, I am not getting responses to my concerns but I get some very vague responses without any commitment.

I request anyone of you reading my experience to revert back with the advice to teach a lesson to Club Mahindra and prevent the prospective members to get caught in their trap.

Thanking you in advance.

Thanks & regards,

Rajesh Nagle
Cell: +91.[protected]
e-mail: nagle.[protected]@gmail.com

Dear Sir / Madam,

I have not received the PF amount under Form 10C till date which is already received by department in month of Nov'08

Sir i'm in very much need of money my financial possition is not sound this is my humble request to release the money as early as possible so that i can use that amount in my families medical treatment pls. for me now a days any amount is a big amount so pls. release the money as early as possible.

If any data is pending from my side then pls. let me know the same so that i can give you the details.
for your reference i'm attaching you the word file from which you will get the form's receipt no. & date.

I'm waiting your reply

Regards,
Vinay Agarwal

I was invited to ClubMahindra outlet over phone, to which I visited along with my family at Vashi, Navi Mumbai. After spending an hour with an marketing executive Mr. Hathiram, I was forced to convienced that I should take the membership. I asked him let us take a day to think over it and go through the product details and than we will take the decision. But, his aggressive marketing skills made us to take the membership on the spot, on 17th of March 08.

I was told that we should be recieveing the welcome Kit in 10 working days. But it didn't came to us within 10 working days. I visited the Vashi outlet and enquired about the same. I was told that it should be coming in a day or two. But I received the welcome kit on 3rd of April 08. After going through the document I came across clause that I could cancel my membership with in 15 days of the time I have enrolled myself (This clause was never told to us at the time of registration).

I immediately called up customer care and requested to cancel my membership with immediate effect. But they said I shud have called before 15 days, in reply to this I told I was never told earlier about this clause and your pacakge came ot me after 15 days on 3rd of April 2008. I even went personally to there corporate office at Vashi, but they are accepting all the above but not ready to refund my Rs 30000 (Thirty Thousand).

This is a huge amount to me and I have not at all availed any service or any other benefits from ClubMahindra.

I request if I could get some kind of assistance and help to recover my amount from them.

Please advice.

dear,
sir i am Membership of Club Mahendra but i have canceled my membership on 27 nov 2008 i have talk so many time to club mahendra fo refund my money. So many time call in call center he always say our sales parsone talk to u after two day. IN HIS PROSPECT WRITEN AFTER CANCELATION OF MAMBERSHIP U WILL GET YOUR MONEY BACK WITHIN 45 DAYS. TILL DATE 24/04/09 I HAVE NOT RECIVE MY MONEY.TELL ME SIR HOW I WIL GET MY MONEY BACK

WITH REGARD
ANIL TYAGI
Customer ID No: 1416523
MOBILE NO- [protected]

At Club Mahindra Coorg, our holiday was an unforgettable experience! The stunning location, the picturesque greenery and the wonderful climate was the perfect setting for relaxation. Every facility made available to us was good and it catered to both adults and children. The fine food and the warm help assistance in all areas and the programs arranged in the evenings were much appreciated. This was our first holiday with Club Mahindra and we look forward to more beautiful holidays just like this.

Mr. Chirag Doshi & family
Club Mahindra member family

"We had a great time at Club Mahindra."

We have been to quite a few destinations for our holidays, but this was our first time with Club Mahindra. It was a fascinating experience at Club Mahindra Varca Beach, Goa. We were there for 6 days and not once did we leave the resort. the resort has maintained the beach very well. Just strolling through the resort in the mornings and evenings was very relaxing. The trees and fountains made it even more beautiful. The food was delicious; especially the shack on the beach gave lovely seafood. Every night we would sit there and enjoy our meals along with the cool breeze and the live music (different every night) being played there. The staff was very good and took good care o[censored]s, especially my baby girl. On the whole we had a great time at Club Mahindra. It was relaxing, entertaining and enjoyable which is what one looks for when spending holidays with family."

- Jeresteen, Kainaaz and Marzban Chichgur
Club Mahindra member family

Thanks a ton to the staff for their great hospitality. I would recommend this to everyone.

Mrs. & Mr. kakkar

"Hats off to Club Mahindra."

"We are extremely glad to be a member of Club Mahindra Holidays. Recently we had holidayed with Club Mahindra in Manali, Corbett and Binsar. We were thrilled with the services at the resorts. The cuisine and ambiance was of exceptional quality and above our expectations. We would like to convey our good wishes and appreciation to the Mahindra Family. Hats off to Club Mahindra."

- Bhupinder Madaan & Family
Club Mahindra member family

The accommodation at Club Mahindra is one of the best. I can definitely rate it above any five star hotel, national or international with all the best amenities provided. It was a very special holiday with Club Mahindra,

Mr.Yogesh Kumar member family
Club Mahindra member family

Club Mahindra Resort has world-class quality.

Mr. Muralidhar Motwani & family
Club Mahindra member family

I'm became a member of Club Mahindra Holidays under the following promises made by one of their sales person (SUTIRTHA BASU) at their Salt Lake City Centre Branch (Kolkata):

1. Free 2nights/ 3 days complimentary Holidays at Radison Raichak Resort (Kolkata)
- But actually it turned out to be a free holiday in only selected Club Mahindra resorts and not in Radison Raichak Resort
2. A special 4nights/ 5 days package on pre-determined dates for 5 Adults and 2 children in Toshila Resorts (Puri). The sales person kept on assuring me that everything is booked and I would get a confirmation 1 week before the journey date. But when the time came, I got NOTHING and the sales person absconded. I contacted his manager (SHAIZAD), but he denied to offer any help. When I tried to book it on my own, they said that I have to shell out additional Rs.20, 000 for the same.

While SUTIRTHA has been a cheat; sales managers like SHAIZAD have only helped them in the process and have paid no heed to customers' plight.

I've complained to them so many times, but has never received any call or updates so far. It's really disgusting and never expected from a brand like Madindra.

hello Sir
Raj umpire branch, surat-gujrat, club mahindra holiday has said that this membership is a investment also. You can enjoy holiday and If you will need money in future you can sell this membership.But the did not give any written commitment. they have told me all information will come latar, this is very big MAHINDRA & MAHINDRA COMPANY.I had paid 18000rs at that time.just next day they had come to my office to collect EMI chechqe .I have come to know after receiving membership document in one month that this membership is not sellable, your whole amount is lost in membership fee and I have to pay 7500rs per years for annual subcribtion fee .then I had told them I am not able to continue this membership. they told me you can cot cancel this membership, If you cancel you have lost your money.
Now I have paid 90, 000rs .
But This time me and my wife both are faceing unemployment and My 3 years son has a mental disorder call ADHD with AUTISM.So I am not able to pay futher EMI. My membership is on hold.I need money.I want my max amount on cancelation of this membership.
If you can do any things, please do.
phone no-[protected]

"A fabulous family holiday, we loved every bit of it"

"We became members of Club Mahindra recently. Our first holiday was at Kodagu Valley, Coorg. It was a wonderful experience. We had heard lots about Club Mahindra, but never expected it to be so wonderful. A fabulous family holiday, we loved every bit of it. From the ambience to the cuisine to the service and the facilities. Now we are looking forward to the other places as well. We wish Club Mahindra success in the future and hope they keep up their excellence."

- Mr.Nilesh Shah & family.
Club Mahindra member

Last year in Oct. 2008 an excutive call me & says me sir you are a winner of a lucky gift voucher . When i meet in 3 nov. 2008 he persue me to join resort membership, after some discustion i was paid 30000.00 cash & approx.3300.00 INR by debit card . the excutive says me all documnt & your membership no. we send within 7 days in your address . But 2 -3 we not recived any document .
So i called the resort custmer care no. & they give me my complint no. 1338271 & says me your all problem solved within 2 days .After a week I was called again same answer again .

Ms. Bharti Gitay de-stressed at the Spa and also tried her hand at making decorative pots. Her son, on the other hand, had a blast trying out jet skiing and parasailing.

Ms. Bharti Gitay's experience in her words:
Becoming a Club Mahindra member was the best decision we made. We have holidayed at many places in India & abroad and consider ourselves very lucky to be Club Mahindra members.

Ms. Bharti Gitay & family,
Club Mahindra member family.

I hope this will go to the write person in right context .
As said earlier in some complaints they fool people with lucrative offers and then sell there useless membership . I too got fooled by them and bought one membership in february 2009 .
Initially i gave some 26000 rs and they gave me some promotional offers against that amount .
My membership was suppose to start after two months from this, based on if i like there resorts and all.
I couldnt avail any of these offer and when i called them back to refund my money they simply said its not possible and u should have intimated the same within 10 days . They havent told me this before selling the membership .
I mean this is a case of plain robbery in a more sophisticated way .
I wrote to there senior people also but no one replied they all are so waste and useless .
This is really frustrating and these people should pay for robbing hard earned money of people like us.