[Resolved]  Country Vacations (A Division Of Country Club India Ltd.) — Refund Of Interest charged on Credit Card

Address:

Pune, Maharashtra

This is in regards to my Member ship with Country Vacations DT54 2797. We purchased this in August 2011, The payment was to be made to Country Vacations only using credit cards. At that time when we bought this we had HDFC and Citibank Credit Card. However on HDFC Credit card we did not have enough credit limit to charge 46K. We told the sales person to wait for a weeks time, we told him that we will upgrade the Card and the credit limit will be increased and then we can make the payment and get it converted to EMI, however the sales agent was in such a hurry that he told us pay using ur Citibank credit card and i will get it converted to EMI 18 months, This was suppose to happen when he swiped the card, however this was never done. The reason it was never done was because Country Vacations did not have a tie up with Citibank to get it converted to EMI. Me and my wife have gone through lot because of this. We have been to Country Vacations office so many times however no one seems to Help. Wasim one of the Managers there told us to call Citibank and get the amount converted to EMI and whatever Interest and other fees were charged to us will be refunded. We have given him all the documents that we recived from Citibank, he told us that it will be refunded to us with 45 days, we gave him all the Documents on Nov 1st, 2011. Total Amount Swiped was 46,000 Rs, Interest charged was- approximately 4000 rs plus 1200 processing fee.

Following people were involved-

Sales- Sumit- Cell Number- [protected]- Sumit showed the Plan to us.
Rashid Shaikh- Sumit Introducted Rashi as his SR Manager- His Cell nbr- [protected], [protected]
Shrutesh- Swiped the credit card and did not tell us that there was no tie up with citibank to get the amount converted to EMI- cell nbr- [protected]

Now Finally comes Wasim his cell nbr is [protected]- I swear if this email goes to the owner or someone in Country Vacation they should actually fire Wasim. This guy has give us so many false commitments and never did anything about it. You call him he never picks up, never will call u back, never will reply to you SMS/Texts. We submitted all the documents with him for the refund, he was the one who promised us that it will be refunded back within 45 Days. i hope someone can understand the frustration we have gone through post buying this membership.

Also we were suppose to get the welcome kit within 60days of joining and that its already Jan 2012 and there is no information on the welcome kit.

People there have show no co operations or help to us. Pathetic customer service and all the attempts are made to get the people to buy this membership. When they started the sales pitch it was for 1 Lakh 65 thousand however they sold this to us for 46 000. What a bunch of junk and fooling people. they accept payment only through cash or credit card as once the payment is processed the customer is stuck with the tmembership with the bunch of morons and idiots sitting there and doing nothing.

now i demand for a quick resolution on this asap. I am already ready to escalate this further to higher authorities.