Country Vacations Complaints & Reviews

Hello Sir, Could you please help me to get my money refund from Country Vacations against their forced membership. I am attaching the last communication with them. They are forcefully processing my Membership without showing any legal documents, without photo or other documents required by them. they took our Credit Crd without showing their agreement papers. They swap it for 50K and came with agreement paper. ASked for 15K.But the agreement is different. Please help and guide me to get this money refund. Membership Number: CVBG2CLUBC5SB187040 Regards, Bala +91 [protected]

Hi All, My Country Club membership reference id is CVA82/2#0161. - We received a phone call congratulating for being selected for a gift voucher through Total Mall for shopping and coming to Total convention hall(false address). This was Country Club basement office on Sarjapur Road. The caller had asked me to visit the my family and registered the time - When we reached, the employees told me & my wife that we can avail life membership of the club by paying Rs. 2 lakhs with the option of paying 40% of the sum(Rs. 80, 000/-) for the first year in equal monthly instalments of Rs. 6, 666/- through any credit card and the remainder 1, 20, 000/- will be again collected post 1 year completion by Country Club directly - They told me I can pay Rs. 6, 666/- a month to avail the membership. I gave them my bank cards using which they withdrew the entire amount of Rs.80, 000/-. They tried to convince me by lying that it would be charged monthly only and there won't be any interest, but to my surprise the entire amounts were charged on my credit accounts(when I checked with my Banks later at home) - For the transactions made I haven't received any invoice copy with the required as per the standard requirements - There were deals and offers promised of 1+1 week every year absolutely free of cost which is also not part of the purchase Agreement. - Customer Care Support disconnects my call and most of the times they aren't available, they are not at all aware of these offers/packages - I have emailed every single day and following up on this issue daily, but no one till date has bothered to call me and acknowledge my concern. - No invoices provided against the payment made as a secured document.(Only Purchase Agreement & Membership towards Vacation) - Going through the said agreement of Vacation & Club membership there are lots of disputes which does not match with what was promised verbally by the Advisors at Country Club Sarjapur office. - While researching online through various channels there have been enormous number of Customers not happy and feel dissatisfied cheated from Country Club / Country Vacations and their services I tried calling up the office number:[protected], first time when I spoke to Mr. Ashish he disconnected my call, I then called again and spoke to Mr.Mohd Rafuiddin and he sounded to me as if he is threatening me that once you have purchased the Country Club membership you cannot do anything, if you have a problem please contact the local officials. WOW this is just great Customer Experience. I just want to get this membership cancelled, my entire amount refunded and discontinue any further relationship with Country Club & Vacations. Thanks & Regards, William Patel +91-[protected] [protected]@yahoo.com

Hello Team, This is Rama Krishna and member of your country vacations .i have taken a membership on Oct 2013 in Begumpet. Mr Afzar and Banu were sales executives. We paid 1, 52, 000 ruppee's half amount via debit card and other hal[censored]sing credit card. They promised us there wont be any interest for EMI conversion on my credit card but i am still paying interests. False promisis: 1. EMI Conversion on my credit card and Country vacation Team told there wont be any interest but that is false, i am paying interest. 2. They told we will get Membership cards for my parents but till now we didnot receive it. 3. They informed, we get complimentary for Dubai, Singapore tickets along with holidays but till now we didnot receive it. 4, They informed us we get Tirupati, shirdi trips but no update. 5. They informed us we get complimentary for Medcal - Country Vacations but not update. 6. We tried booking for holidays but we never get reservations and customer care told us they don't have available rooms. 7. Internet online booking is not working and it is blocked. 8. They also told about plot but no responses after that. 9. They told we can transfer memberships also and we tried no luck. Every promise is false promise and we cannot cancel it also. Country Vacations and Country Club is big cheater, please dont buy it. You can call me on my mobile if you want more details. - +91 [protected] IMPORTANT - Neither customer care nor sales excutives responding now. No one respond to emails. No one talk about any thing now. DONT BUY Any packages from country vacations / country club. It is all false

On 7th October 2014, I got a call from Country Vacation that we (me and my spouse) need to visit Country Vacation office at D-211, 2nd Floor, Salt Lake, City Centre Mall, Salt Lake, Kolkata - 700052 on 8th Oct 2014 and also needs to attend a Presentation of 1 &1/2 hrs and then gift will be given to us. We went to Country Vacation office and attended presentation there, they described about the 5 years membership package. This membership offers includes 5yrs, 6 Day 7 Night stay in Country vacation and RCI affiliated resort in INDIA for free VLM (life time CLUB membership), Free Pick and Drop facility, and for sight-seeing, only fuel charge will have to be given, 50 % off on flights, 35% off on food charge within country club, Free visit to any resort, fitness centre facility like Gym, Sauna Bath, Swimming etc. to any location with in India in Country Vacation club and for this membership we have to pay RS 99000, but when I read their agreement these points are not in accordance with the agreement. For the payment terms, we were not ready to pay such huge amount as we belongs to a lower middle class family, but the sales manager suggested us that he will manage to pay me the balance amount by EMI facility from Credit Card, they also told us that this offer is for today only, so we paid RS 6000/- by cash that day and on 10th Oct we visited the office again and as per tie up with banks, they discounted the total amount to 80000/- and told us that we can pay the entire amount (80000+ Service tax @13%+ other bank charges) by 24 EMIs to bank via Credit Card. They also said that Country Club has tie-ups with AXIS Bank and HDFC Bank and he will try to convert the Amount to 18 EMIs, and we have to make a call to bank and convert the total outstanding to another 12 months EMI (which is not possible by any means) thus the amount will be given to bank by us is Rs 3375/- per month. We asked repeatedly about the amount of EMI and hidden costs (if any) and only after the confirmation from their side, we agreed to pay the amount and then he Swiped my AXIS Bank Credit card for 31, 000/- and 19, 000/- and converted it to 12 Months EMI only and used HDFC Bank Credit Card through Net Banking for 30000/- and told us that we have to make call to Banks after 8 days for extending the EMI period and they will help level best to make it happen. But after calling to Customer Care of AXIS Bank I came to know that they will unable to extend the period of EMI and we have to pay the entire amount by 12 months, Regarding HDFC Bank, the amount is transferred to 9 months EMI only. Now, we have to pay more than Rs.7000/- per month as EMI which is impossible for us as our monthly income is very less. We visited to Park Circus Office also on 16th Oct and described all the issues but there they told us that they will unable to do anything regarding this. Our membership id >>DT123-#2365, Membership no: CVKK1CLUB5LB185688, Type: 5 years Blue. These entire situation occurs for the mislead and false commitments by the Sales Manager and hence after getting to know all other issues I am not willing to have any kind relationship or membership with country club or country vacation. According to section 31. Of agreement of cool off period and rule of AIRDA, I request you to cancel my member ship as soon as possible and refund my full amount to my Credit card. My details: Name: Joyjit Ghosal, Mobile: [protected], Email- ghosal.[protected]@gmail.com

I was made to sign a purchase agreement by marketing executives in one of their marketing meets on 11 Sep 2014 at Hyderabad by verbally promising false offers. was also told by Mr Vamshi Krishna, the marketing executive manager during the deal that the amount will be recovered in 35 EMIs from my credit card and he will have the merchandise deal made accordingly with the credit card company. First EMI payment was also swiped from my card for which I have the receipt. However, the credit card has now started recovering the amount in 12 EMIs. When contacted, the credit card company says that the deal is for 15 EMIs and not for 35 EMIs. was through marketing executive Mr Shetty whose contact No is [protected] and he is not attending my calls now and seems to be fraud. Overall the company is cheating with its customers on many accounts and should not be trusted. The customer care also does not respondto emails and there is no grievance redressal mechanism in the company.

Hi sir, This is CH SHANKARAIAH GOUD as amember of your country vaccations .i have taken a membership on APRIL 20TH 2013.but till now i have not yet received any letter from your side till now. so am not satisified with this company service.first they said we have to pay only 2000 for registration amount out of 125000, so i paid 2000 instantly but after 5 days they call me and said you have to pay another 18000 to issue permanent cards so i paid that 18000 also.after paying 20, 000 again they call me and said if you pay another 15000 so u'll be getting the permanent cards so i paid total 35000.so now they are not responding me not issued the cards till now. my membership number :CVHYD3BCLUB5LB144237 Note: if your not going to Refund my amount i will suscide in front of your office at Begumpet this is sure. Regards, Shankaraiah Goud

I was invited for a presentation last month and given some fabuoluos offeres verbally and i swiped my credit card for rs 110000 . post which they tok signature in some documents and informed i will get all the other details via the emails post going home was shocked to see that what ever they promised was not in the docuument nor in the email received - i immediately called the sales manager there and asked for an immediate cancellation. from then till now - these people are not responding and they are behaving crazy and taken away my temper already i would defnitely need this to be addressed to the country vacations MD as whom ever i am calling does not seem to have a higher level of management support and all that they say is about legality which in itself is a fraud. there is no redressal mechanism in place then how do we trust this freaking company i would need justice or i would like to sue this company for cheating me - kindly advice

I was invited on 01st october 2014 to collect a gift voucher at country vacations kundanahalli bangalore - 560037 (Bata show room buidling). Before providing the gift voucher they forced to attend the 1 hour presentation. During presentation, they provided me very attractive offers of country vacation holiday package scheme. Some of as follows: 1. Free pick and drop facility. And for sight-seeing, only fuel charge will have to be given. 2. No amc will be required for 5 years. 3. I can use any short duration of vacation (1 day or night) in the year. 4. 20 % off on flights. 5. 30% off on food charge within country club. 6. Free visit to any resort, fitness centre facility like gym, sauna bath, swimming etc. To any location with in india. When i read their agreement these point s are not in accordance with the agreement and i also confirmed with the to manager said all verbal communications are true and those mentioned in agreement are false.

One of the major reasons why i have taken country vacations membership is because sales team has informed me of the cooling-off period. Normally, i wouldn’t buy any product without doing thorough research. However, since sales team has specifically informed me about this cooling-off period (As detailed in the airda website) i felt comfortable taking the membership without doing any background research on country vacations.

After getting to know all these points i am not willing to have any kind relationship or membership with country club or country vacation. According to section 31. Of agreement of cool off period and rule of airda, i request you to cancel my member ship as soon as possible and refund my full amount to my credit card.

They have not provided me my registration no so i am giving you my registration details. My details: name: sandesh r poojari registered mobile no: [protected] registered email: sandesh. [protected]@gmail.com

I was invited on 30 Sept, 2014 to collect a gift voucher at Country Club, Fitness Centre, Rajouri Garden (New Delhi) . Before providing the gift voucher they forced to attend the 1 hour presentation .During presentation, they provided me very attractive offers of country vacation holiday package scheme. Some of as follows: 1. Free Pick and Drop facility. And For sight-seeing, only fuel charge will have to be given. 2. No AMC will be required if I will not take any vacation within a year. 3. I can use any short duration of vacation (1 day or night) in the year. 4. 20 % off on flights. 5. 30% off on food charge within country club. 6. Free visit to any resort, fitness centre facility like Gym, Sauna Bath, Swimming etc. to any location with in India. When I read their agreement these point s are not in accordance with the agreement and I also confirmed with the TO Manager Mr. Vishal Kumar Rai (Rajouri Garden, New Delhi). He said all verbal communications are true and those mentioned in agreement are false. Also biggest fraud comes to my vision when I called country vacation customer service. They confirmed that I have a Member ship of 10 Year although I only paid and too membership if only 5 years. The voucher code is [protected]. After getting to know all these points I am not willing to have any kind relationship or membership with country club or country vacation. According to section 31. Of agreement of cool off period and rule of AIDA, I request you to cancel my member ship as soon as possible and refund my full amount to my Credit card. The hard-copy of the letter will be mailed via Registered Post on Monday i.e. 06th Oct 2014 (well within 10 working days of payment date as per AIDA rule Section 31). Any inaction will lead to Police complaint punishable under IPC 119, 120B, 420 under fraud, forgery, perjury and misrepresentation of facts. They have not provided me my registration no so I am giving you my registration details. My Details: Name: Surender Kumar Registered Mobile no: [protected] Registered Email: surender.[protected]@gmail.com

We are regular shoppers at pantaloons in Mantri mall, Bangalore. On one such occasion we happened to drop a gift voucher at the outlet. On 3/10/20 14, we received a call from a number saying that the voucher we had dropped has won a prize of rs.30000/-, a travel voucher for rs.25000/ and another surprise gift. Today, on 4/10/2014 we received another call from one Mr. Hemant [phone no [protected]] saying that we had to be at Nikhil plaza near Ramaiah Hospital before 4 pm. We had informed him that we would not be in a position to wait for long as we had other programmes. We were assured that we just had to come and collect the gifts and go. We reached there around 2 pm only to be shouted at by Mr. Hemant as to 'who asked you to come now '. We explained that we were coming all the way long from 10 kms distance and could not go back and come again. At Nikhil plaza, we were in for further shocks. We were told it was compulsory that we had to listen to a 45 minutes presentation. We explained that we did not have the time upon which Mr. Hemant shouted at us. Further he handed over to the phone to one Mr.parikshit who was so rude that he told me, ‘If you want you stay back and collect the prize. Come and close your eyes at the presentation. What is the problem to collect your prize?’ He was rude to the receptionist also there. He further asked me” ‘who asked you to drop the gift voucher etc. I do not understand the logic behind this. If this is one of the ways of marketing for country vacations; I am sorry you have chosen some wrong person. We have wasted our precious time and petrol only to be insulted by your employees. This is totally unacceptable! Further, we were told that the gift was on behalf of pantaloons! Such wrong ways to treat the customers

I subscribed to Country vacations membership under a 90000 rupee fee back in 2012. While purchasing the membership i was promised a host of benefits such as a Karbonn tab, 2 extra vacations in addition to my existing 10 vacations and a lifetime club membership. There are only 2 clubs in Mumbai and their promise while selling the membership was that by 2014 mid they would have a dozen of them across the city. The vacations offer is complete cheating. There is no number to call and avail of a vacation, the website does not work, sometimes you receive a call from them and they dont have answers. Its a complete rip off and i need my money back. Recently, to my surprise, they have started calling 6 -8 times a day asking for maintenance fee. Although my contract stated that i would have to pay the same, i was assured that since i am also referring one of my friends to them, i will have lifetime free maintenance charges. Even if i get lifetime free maintenance charges, i dont need this membership after reading about this scam and want an immediate cancellation and refund of my membership amount.

To Y.Rajeev Reddy, Chairman and Managing Director, Country Club(India) Limited, “AmruthaCastle”, 5-9-16, Saifabad, OPP.Secretariat, Hyderabad. Also at: Country Club(India) Limited, #44-45. Second floor Centerstage mall Sector 18, Noida (UP) – 201301 Sir/mam, I am here to make request for the cancelation of my membership (member no: CCDL11V10LB19819) with CCIL, which I took on 25/09/2014 (yesterday) around 8:30 pm on the name of my wife Shweta Jain (member no: CCDL11V10LB19819). Looking backwards, from the very first call there were some doubts and disconnection between the things which were told to us and the things which were actually provided. when i came for the initial meeting yesterday, they told about the plan which we were still thinking and thought not to go. we said that let us use your free gift voucher first than according to feedback we will join you but they said that offer is for today only and insisted to take it today only, after that seeing us in a confusion the manger there gave us some complimentary offers also, and got trapped in their marketing. I was earlier promised with many things but after getting home and reading your Terms and Condition we got to know that we have been falsely promised about many things. And going through reviews and comments of other costumers on government and private social forums, we think that we have been fooled. So i request to cancel our membership with immediate effect. Secondly, when I got in touch with your executive, Arun around 11 :30 PM on same day, again for the same i.e. cancelation of the membership, instead of guiding me correctly, he suggested me to give a mail after 10 days, but when I checked with AIRDA (http://www.airda.org/html/aboutus/code_ethics.html, section 2) and even with consumer forum and other costumer reviews, I got to know that there is cooling off period of 10 days in which it clearly states that if I think that the membership which I have taken is not worth l can cancel my membership with you and get full amount(85, 000) back if I request u to cancel my membership within these 10 days. So, I want you to immediately cancel my membership (details are listed at the end of mail), with you and refund all my money back ASAP as I am still in my cooling off period. Lastly, for the same cancelation, I visited your branch in centerstage mall, noida from where I got the membership and met with yogendra choudhary (MANGER) and Arun misra (sales representative) and wanted to hand over my cancelation application for the same and get a receiving with office stamp for that but they told me that they are not authorized for this and I need to come there on Monday / Tuesday. Both told that Gurmeet is the authority here and she only can provide stamp. But as I was not satisfied with this, the sales representative, Arun simply singed that application took a copy of that with him and gave the original to me. (Attached a copy of that also) After that in evening I called Mr. Sanjay (branch manager) and explained the whole case to him and he again told me that whatever has been committed to me he will provide me that on writing and asked me to come on Monday but when I asked that why can’t I meet you tomorrow he roughly said that he have some meetings (this gave me another picture of your customer service) and now at this point I have lost my trust on CCIL and don’t want to continue with you. So I request you to cancel my membership and provide my money back. We hope we will get a proper answer and help from your side and if in case we don’t get a help from you then we need to go to other Indian authorities to resolve the same. Details of membership and payment: Member name: shweta jain Member no.: CCDL11V10LB19819 Reference no:[protected] Agreement no: 5438 Payment mode: HDFC credit card Card holder: hemant kothari Payment amount: 85, 000 Payment receipt no: 000210 Details of branch and agents of CCIL: Branch name: Country Club(India) Limited, #44-45. Second floor Centerstage mall Sector 18, Noida (UP) – 201301 Branch manager : Sanjay ([protected]) Manger name: yogendra choudhary ([protected]) Agent name: Arun Sharma ([protected], [protected]) Self Contact info: Shweta Jain w/o Hemant Jain [protected] / [protected] [protected]@yahoo.co.in

Lots of false commitment from Country Club ...Mr. Anand kangralkar committed that I will get garden for 1300 to 1500 capacity free of cost and can have rooms for guest at very minimum cost (rs. 200-250) but once I paid money no proper response.. I have my brother marrige in May 2015 and I was in dream that I can make big difference in his Marrige. He has commited we can have cab from country club only we have to pay is fule charge but no cab facility in Indore for my brother's Marrige guest. As discussed with Mr. Anand kangralkar I have taken membership to help in my brother's marrige but looks like 80, 000/- rs going in hell. Company should help to get money back in case of dissatisfaction.

Country Vacations gave me a call stating that I have won a prize in their lucky draw. To take the prize, I will have to go to their office in Crystal Palm, Jaipur. When I went there on 11th May 2014, they asked me to attend their one hour session over there where they told me about taking the membership of Country Club explaining the benefits. I opted to go for the membership and paid them Rs 55, 000 via my credit card which would be converted into EMI’s that I would be required to pay to my bank. Just after 5-10 minutes of taking the membership, I realized that I took the decision in hurry and should not have taken the membership as I would not be able to make the payment of EMI’s because I need to meet my Family expenses too. So I called their Take Over Manager at same time and told him that I want to get my membership cancelled and asked to get my money refunded. The Take Over Manager told me to wait for few days and assured me that he will get my membership transferred to someone else and will get my money refunded. I kept following with the Take over Manager about my money refund for few days and he kept replying me that he has sent email to Head Office and is awaiting their response. Since I did not get proper response from him, I went to their office, where they asked me to meet their Assistant Manager, Pooja. The Assistant Manager asked me to write an application on this so that she can send it to their head office. I submitted the application and kept waiting for their response. After 2-3 days, they called me saying that they cannot refund my money but can give me Gold coin for a value of Rs 40, 000 and an all expenses paid Holiday Hotel Stay.They told that they have submitted the request for this to the accounts department and I have been visiting their office from last 4 months and she keeps giving me new date again and again. Please help me getting my money refunded.

Hi Sir, I have taken the membership in month of July 2014. But I am unable to use any of the services. They are not responding. I haven't used a single facility. Can you please let me know how to cancel my membership and get my amount refunded. My contact details: [protected]. Email:[protected]@gmail.com

Sir, I am Shashank Gupta . We (I and my wife) have enrolled with Country club on 26th Aug 2014. I had aware with their frauds on 27th Aug 2014 . From that time, i am requesting to cancel my agreement to Country club but Country club is not giving me Any response . Their mistakes : 1. I have made payment through Credit card but they had mentioned that i have made payment through cheque . When i raised concern then they corrected it . 2. This agreement was on my wife's name . They had written wrong name but after raising concern, they corrected it. 3. At the time of enrollment, they were saying that EMI for 95000 Rs will be 18 months but after enrollment, EMI is 9 months . I have raised dispute in my bank regarding this . Please help me to resolve this . I do not want to continue this agreement . Regards, Shashank Gupta

Hi, I recently bought a membership in Country Vacations and this has been my WORST decision. 1. I was told that teh annual maintenance charge (AMC) will be 8, 500 for me and my parents. They raised it to 10, 500 without notification. It took almost 6 months to get this sorted. That also happened only because they want me to pay more money under the pretext of lumpsum payment of AMC. 2. I was told that the AMC will not change for 30 years. Now I am informed that it will change every 3 years. 3. No one is available to answer any call or attend to your issues. 4. All sales people do not answer calls once the sale is made. 5. Writing to or calling their so called customer care brings no response. PLEASE DO NOT EVERY PAY ANY MONEY TO THIS COMPANY> IT IS FRAUD ADN CHEAT

I took membership on 4th September 2014.Whatever they told is not written in agreement .I went police station on 5th sept and on 6th sept i lodge fir and complain against them.On 8th sept I got threat call from them that they will show their power.they are doing fraud on daily basis.I went with my friend there but they made my friend as spouse.it is so ridiculous.Please help me.

Please cancel membership agreement and return my money as soon as possible. I sent many mails to country vacation no response from CV. One of the executive send a mail to me like.. This is to inform you that we are going to issue the DD of your amount with in the time period of one month from today... but its take almost more than 3 months.. still no response. please help me.

Dear Sir, I have signed membership agreement with Country Vacations/Country Club on September 4th, 2014 in Kukatpally. Your sales staff took my credit card and drew money for the membership before I could completely study the terms and conditions. When I went home and studied the terms and conditions in detail, many of the promises made by your sales staff were not found in the agreement. Your sales staff promised me that I can return the complimentary plot I get with membership to Country Vacations after one year at Rs. 1, 25, 000/- without any conditions. I did not find this in the agreement. They also told me that my payment will be split in 12 EMIs with zero percent interest. This is not mentioned in the agreement. The agreement also says that the amount paid towards membership and vacation is non-refundable and the agreement is non-rescindable under any circumstances. This is of course illegal and I have found many who got refund from you. However, your staff did not even mention about this. I have not received your membership kit yet. I do not trust your company and would like to cancel my membership agreement and get my money back. Please do it as soon as possible. I have already sent emails to response.[protected]@countryvacationsmail.com but did not get any response.