Dish TV HD Set Top Box — 3rd rate Service

4 Reviews
 tapmisaleem on Mar 9, 2011
Dish TV is easily India's worst Set Top Box service provider. I mean, one has to actually experience their service to realise how pathetic a service provider they can be.

I recently purchased a Samsung LED 3D TV and along with that i got a Dish TV HD Set Top Box free. I was told that a High Definition (HD) Set Top Box is a must when one purchases a LED TV to be able to get the best viewing experience.

The TV was delivered and installed by the Samsung guys after a minor delay.

But the Dish TV guys took 5 days to install a simple Set Top Box. Their SLA says 72 hours. So i made like 8 calls over these 5 days to their call center, all STD calls cos they dont have a Bangalore local number. With each call i would have to speak to a customer care executive who could barely speak English, who would waste the first 3 mins of the call repeating unwanted details like date of purchase, happy to help you and other typical call center type gibberish. BUt each time i would ask them when is your technician coming to instal the Set Top Box they would say within the next 24 hrs and hang up. So after 3 days, i asked the Call center person to connect me to their supervisor. Same Story. Supervisor would say the same thing. On 2 diff occasions, 2 diff supervisors told me that they would allot my case to a Blore technician and get back to me in 10 mins with details. OBviously they never called back.

Finally after 5 days i got to speak to the Blore head of Dish TV IMplementation team ..who again was totally in capable of sending a tchnician

After 5 days, i had given up hope, they finally sent a technician..who took 4 hrs to instal..had no clue of the Set Top Box functionalities

Worst part was that the much hyped HD channels were hardly that impressive. e.g. if you watch HBO regular vs HBO HD, there is hardly any diff :(
Complaint comments  3 Comments     Updated: Share0Tweet0Share0


set of 5 boxes — don't get delivery

I ordered a product code of 29988, it has been more than 20 days i ordered, but i dnt get the delivery of the product, then again i ordered it till now i get it.
I completely agree with this complain. I also got Dish TV hi-def Voucher with my purchase of samsung TV about 2 weeks ago in Hyderabad. I initiated the STB installation process on next day of purchase by calling their dish TV customer care executive. Now, this has been well on 12 days and even after multiple calls to customer care and mailing to their support center, i did not get any call from dish TV technician. Every time i have been told the same thing that a technician will contact me within 24 hr and they will not give me any further chance to complain but now they have just crossed the limit. On asking the reason of delay, i am told just a minor issue. What issue they themselves don't know. I find the way they are handling this is highly unprofessional. I recommend others not to opt Disk TV STB for any reason.
Dish TV goes guhong-ho when you are inquiring to buy the set top, saying that the installation will happen withing 6 working hours. I purchased the Tru-HD service STP on Sunday (03Jun12) early in the morning and was promised that the installation will be done by the evening, however Monday (04Jun12) I am still awaiting...It is really sad to see tall promises being made just during the sales pitch, but adherence to it is nowhere to be seen...typical of our Desi companies...When contacted with their customer care they started to pitch that their SLA's are 72 hours, when i confronted why 6 hrs installation was promised they started to blabber that this is for top cities (Incidentally during the sales inquiry the representative said that Thane is in top cities).

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    Dish TV HD Set Top Box - 3rd rate Service