DishTV Complaints & Reviews

Dear Sir
It is very upset about the dishtv regarding the service. i have purchase a connection on 03/11/2010 by on line. but till date their is no action on activation of my connection. I also give you the below details which i have already sent to the customer care of Dishtv.

ashish rout to customercare
show details Nov 24 (4 days ago)

Dear Sir/Ma'am
Please find the attachment of the scanned copy of Subcriber application form and the installers bill for activaton of my connection.if it is not clear, so i can provide you the details given under.

On line transaction details:-HO-03/11/10CAL-23764 dated 03/11/2010.
Instalation date:-17/11/2010 at 3:35 P:M
Voucher No:[protected]
SAF No.:[protected]
VC No.:-[protected]
STB No.:- 10A9ABF39DS2730
Model:-CD100418
Dish Care Name:- M.R. Electronics
Dish Care ID:- 68118
Package:-Gold
Regional Language pack:- Oriya
Purchase:-Rs.990/-(100% cash Back)
Contact Details:- Ashish Kumar Rout
Father's Name:- Parameswar Rout
Room No.-7, Nepal Singh Building,
Sector-58,Noida, UP-201301
Contact No.[protected],[protected]
email id:- [protected]@gmail.com
Complain Nos.:[protected],49276604,49444021

i think above all the details are complete from my side. so please activat the subscription as soon as posible


Regards
Ashish Kumar Rout
[protected]


2 attachments — Download all attachments


Activation of My new connection

ashish rout to customercare
show details Nov 18 (10 days ago)

Dear Sir
Please find the attachment of the scanned copy of the aplication form and bill of the delivery.
As per Many times follow up with you regarding my delivery of the dish tV connection and instalation. Lastly it was installed eysterday , but the installed person not actiavte my connection.

As per term i have one month free connection. So please look the mattter and solve my qurey.



I have wote to you on 08/11/2010.
I have booked a connection on line Dated 03/11/2010 , the transaction number is HO-03/11/10CAL-23764. After many times follow up with your customer care Executive my set top box has not been delivered. So please confirm me when u will deliver my set top box.

on 05/11/2010, the reference number is 1884283
on 07/11/2010. i had a call against the above reference number
2 attachments — Download all attachments View all images
Scan00001.JPG
86K View Download
Scan0002.JPG

Regards
Ashish Kumar Rout
[protected]
[protected]@gmail.com

I initiated a complaint regarding no signal on 22/1110 and I was told that their respective technician will come to your home to realign the dish. All efforts to recall the technician went in vain as the service agents is not available on the phone line and not responding. Aggrieved by the response of the service agent I initiated a complaint with the Service Provider, but there too their agents do not respond to the Phone calls, putting the phone line on hold. At one instance I had to hold for 30 minutes but still I could not register my grievances.

I boked new dish tv connection online on 11th nov 10. It is a prepaid connection & I have paid Rs. 690/- for the same. My booking reference no. is HO-11/11/10CRL-25224. I have given prefered installation date 21/11/10. There std days required for connection is 3 to 5 working days. Till date I have not got my new connection. I checked with customer care on 21,22nd Nov 10. They promissed me to connect it within 24 hours. I have communicated the same problem through mail to customer care, the same is pasted below.
I requested them to refund my payment so I can opt another option, but there is no any reply from them. They are sending the same auto generated reply. Pl. help me to get my money back at the earliest.
Dear Sir/Ma’am,

Thank you for writing to dishtv.

Your request/concern is under process.

Kindly allow us to get back with a resolution, between 48-72 hours of receiving your mail.

Apologies for inconvenience caused, if any.

We value your association and assure you of our commitment to serve you with a smile.



Regards,
DISHTV Customer Care
Dear Sir/Ma'am,

From:
"customercare" <[protected]@dishtv.in> | Add to Address book |This is spam



To: <[protected]@rediffmail.com>


Subject: Re: Delay in New connection


Date: Mon, 22 Nov 2010 15:59:21 IST








Dear Sir/Ma'am,

Thank you for writing to dishtv.

We sincerely apologize for the inconvenience caused to you.

We have forwarded your request to the concerned department and assure you of a prompt response and this will be resolved within next 24 hrs.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghavendra Singh
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Sir,
I booked new dish tv connection on 11th Nov 10. My token no. is HO-11/11/10CRL - 25224. It is a prepaid connection. Prefered installation date was given 21/11/10. Till date there is no any communication regarding the installation. I talked to customer care on 21 & 22nd, on both days they have taken request & promissed that it will be connected within 24 hours & you will get a phone call from respective department. Till I have not received any phone call.
FURTHER I WOULD LIKE TO REQUEST YOU TO PL. REVERSE MY AMOUNT RS. 690/- I WILL OPT FOR ANY OTHER CONNECTION. PL. TELL THE PROCEDURE TO REVERSE THE AMOUNT.
I WILL APPRICIATE THE QUICK RESPONCE IN THE REVERSAL OF PAYMENT.

ATUL
[protected]
TODAY ALSO I TALKED TO CUSTOMER CARE, THE SAME STORY. pL. HELP ME TO GET MY PAYMENT BACK AT THE EARLIEST.

I, Naresh Singh VC No-[protected]. I have gold pack of Rs 210 but Bindas channel is deactive on my dishtv. I want this channel. Therefore Kindly send me system of activation of this channel to my email id- [protected]@yahoo.com or call me at my own number-[protected] at the earliest.

Thanking you
Regards
Naresh Singh

I have been distv customer since five years my V.C. No. [protected]. first and second year your service was good later I have not satisfied by your . service. At the time of purchase I had given my mobile No. [protected]. first and second year I got regular SMS after two years I have not recieved any massage for due date of renewal. Service point also initially first and second year quality of pitcture was good later rainy day I was not connected allowed channalls. Every time TV has display signal was not found contact customer care centre. When I call customer care centre some time it engage tone and some time it connected but the massage is our representative are busy please hold the line after holding half an hour automatically line disconnects. Your customer care centre call is costlier than your package charge. So there is no use maintaining customer care centre.

Dear sir/madam,

i did online order of Dishtv connection on 2nd November 2010.i did payment Rs.690 also..that time i did receive E-mail back ..which i am going to attach..!!!!

Date:-Nov 2 2010 11:05PM

Dear Om prakash ,


Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product in 3 to 5 working days at the following address:

Delivery Add:
S/O Balbir Singh Shanti Nagar Rajgarh Road Near TVS Motors Ward No. -01 ,PILANI (JHUNJHUNUN)


Your token number is 23630 Please save this unique token No:23630 for future reference regarding this transaction.
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

But still i did not receive any response..please provide me a DishTv Hardware...!!!

Thanks
Om prakash choudhary(I.P.S.)

1. A new dish TV connection was ordered on 31 Oct 10 with an assurance of installation within 24 hrs.The payment was made online in full as per following documents

(a) Confirmation of Order by dish Tv

Dear Customer,

Thank you for your order from http://www.dishtv.in

ORDER DETAILS:
Merchant Site URL : http://www.dishtv.in

Order Number: HO-31/10/10CAL-23012 Order Received: Oct 31, 2010

Total Amount : INR (Indian Rupees) 690.00
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 121.245.68.161

(b) Order Confirmation by dish Tv

Date:-Oct 31 2010 5:31PM
Dear,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
P 61/18 BAIRD PLACE NEAR GOPINATH BAZAAR ,NEW DELHI


Your token number is 23012 Please save this unique token No:23012 for future reference regarding this transaction.
Your installation will be carried out by M/S APOLLO AIRWORLD(SERVICE FRANCHISEE) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

(c) Complaint by undersigned for non installation

Re: DishTv Home Delivery
Monday, 1 November, 2010 8:03 PM
From:
"Customer Care" <[protected]@dishtv.in>
Add sender to Contacts
To:
[protected]@yahoo.co.in
Dear Sir,

Thank you for writing to dishtv.

We sincerely regret the inconvenience caused to you.

We would like to inform you that complain is under process.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Himani Negi
Customer service
DISHTV
DISHTV Customer Care


(d) Complaint to the Nodal Officer,Dish Tv ,Delhi and reply thereto

From: Atul Chaturvedi <[protected]@yahoo.co.in>
Date: Fri, 5 Nov 2010 10:13:37 +0530 (IST)
To: <[protected]@dishtv.in>
Subject: DISH TV CONNECTION

Dear Mr Sandeep,

1. Please refer VC No [protected] and order for a new connection vide token number 23012 dated 31 Oct 2010.

2. The existing STB developed an "unexplained" technical snag about four months ago which was duely inspected for by your authorised franchisee M/S Apollo Airworld.As per them the STB cannot work any further.

3. Accordingly,I consulted your customer care because I have already paid an annual subscription for the connection and due to no fault of mine and without being able to utilise the connection ,monthly charges are still being deducted by dish TV.The customer care had no solution to the problem,rather they advised me to buy a new STB at exhorbitant rates of approx Rs 1400/-.It is not understood why the new complete connection kit costs a max of Rs 1000 where as an STB only should cost Rs 1400/-?

4. Having felt cheated and helpless,I once again contacted your customer care and was told by one of the representative that "pairing" of the old account could be done if I buy a new connection.Accordingly I ordered a new connection on 31 Oct 10 vide token no 23012.I was moving out of town on duty and requested your customer care if the connection could be done by 1st Nov 10.I was told that as per policy,the connection is done within 24 hrs.

5. On 1st Nov 10 nobody turned up with the new connection till 1130hrs.I therefore contacted your customer care who informed that M/S Apollo Airworld would be doing the installation.On contactiong the franchisee,I explained that it is important that they install it by 1st Nov and they assured a rep will arrive by 1700h.I kept waiting the whole evening but no one turned up.

6. On 2nd Nov I have moved out on duty and cannot possibly get it installed.So the question of not taking the calls of your franchisee becomes irrelevant.
7. I have been duped and fleeced of money twice by your esteemed company.On requesting for a refund of money atleast for the new connection ordered vide token no 23012,your customer care says there is no such policy.
8. May I once again most humbly request that a refund be made to me for the new connection which has not yet been installed.I understand that a a policy of your company , I have to forego the annual subscription paid by me on existing connection vide VC number under reference.
9. Since you are the nodal officer,I expect a fair response on the grievance.
10. The appalling customer service practices of your company leave me feeling cheated and fleeced twice.Action taken on this grievance may please be communicated by email ,

Regards

[protected]
Delhi Cantt

REPLY BY NODAL OFFICER DISH TV

Re: DISH TV CONNECTION
Friday, 5 November, 2010 1:02 PM
From:
"[protected]@dishtv.in" <[protected]@dishtv.in>
View contact details
To:
"Atul Chaturvedi" <[protected]@yahoo.co.in>, "Bhupender mail" <[protected]@dishtv.in>
Dear Sir.

Regret for the inconvenience. I tried to speak to you but your phone is not reachable.
Regards

Sandeep.
Sent on my BlackBerry® from Vodafone Essar


(e) Till date neither the installation has been done nor Dish Tv has refunded the money.

(f) I request Dish TV to please refund the amount of Rs 690/- paid towards installation of new connection.

Regards


[protected]
Delhi Cantt

They seemed to have very quieltly withdrawn language zone channels---like tamil/malayalam zone. Quietly charging us extra for those language channels which were part of free service on South Gold Package. Never cared to inform there will be change in Language Zones. My parents have already dragged them to Consumer Court once & they were made to compensate & ofcourse, they've abandoned DishTV & switched to SUN TV now. It's now my turn to drag them to court.

Please you go to market( so called dealer) to buy a Dish tv Connection, you will find that the price is above MRP ( as announced by the co.) , again additional higher charges for installation and thirdly on recharge you will not find the recharge voucher as per your requirement ( of course as per companies package rate) or pay more then the package rate on recharge through so called dealer available in the market.

Now, I am surprise to note that no customer rising the matter or complaint to the Municipality authority or to the so called secondary government( NSCN) as they are controlling the market.

So sir, I hope, through you, I can expect that there is some body who can take note on my point and again please visit the market to know the fact.

I feel shame to stay Kohima, the capital of Nagaland ### no justice for any ( specially for the non nagas), on very step we need to lay down. No more......

Recently I had sent this concern to DishTv's customer care on [protected]@dishtv.in, and [protected]@dishtv.in at 9:30pm on 10th November. In response, they just wrote "Thank you for your feedback, and keep writing to us". Below is what I had written:

Sub -- Fake Dhanteras Offer, fake commitments, and unethical practices from DISHTV to fool the prospective customers

Hi DishTv,

On 3rd Nov (Wednesday) I saw an interesting 24-hours-Dhanteras-Offer of DishTv website for new connections, and called the customer care[protected] on the same day to order a new connection under that offer. I called at around 8-9pm from my number 95xxxxxxxx, and spoke to VIKRANT in DishTv customer care.

He gave me all the details about Dhanteras Offer (any plan free for 4 months and Rs990 cashback, just for Rs1490) then tried to transfer the call to Sales Team. He was not able to transfer it, so he told me that he will take my order and raise a request, based on which there will be callback made to me and then the installation will be done. He gave me the request number too (# 1883659). I also gave him my full name and my other phone number (98xxxxxxxx) to add into that request he was raising.

I rightly assumed that the callback will be made not on the same day but maybe next day, so I asked him clearly twice or thrice if I would still be given Dhanteras Offer (which was open only for 24hours). He kept answering very confidently that all the customers who call us today (Dhanteras Day) will be given the same offer because they have called on the same day irrespective of when the confirmation-callback or installation is done. I clarified this thing with him in more than one way, and said that I won’t accept someone from DishTv saying that Dhanteras Day is gone so offer is gone. He told me not to worry about it.

I waited for Thursday and Friday and then called back on Saturday (6th Nov) on the same number[protected] at around 2pm from my number 95xxxxxxxx. A rep named KAVITA received the call and upon listening to my concern that nobody called me, she tried to transfer the call to Sales Team. Same thing happened with her too, that she was unable to transfer and promised a callback. I got frustrated and doubted on her promise, so she retried and connected me properly to someone called MOHAMMAD AFTAB in Sales. I restated the whole story to him and asked why was there no callback and installation. He searched his database and told me that there is no such request raised by the number 1883659, nor is there any request with my name or my phone numbers. This really escalated my frustration and I asked him to retrieve the call recordings and investigate.

I kept mentioning the commitment that DishTv (VIKRANT) had made, and MOHAMMAD AFTAB kept mentioning that there is no such request. He also said that Dhanteras Offer is not available anymore because the day has passed (which is absolutely contradictory to what VIKRANT had committed). He also said that VIKRANT may not be aware of the processes and made a casual promise. This leads to another serious concern, as to how can DishTv put untrained people to answer calls and make fake committements based on their whims and fancies. Then MOHAMMAD AFTAB said that he will call me back after confirming with the Managers. He called me back after confirming with Managers in Pune (supposedly) and said the same thing again that I cannot get the installation under Dhanteras offer. I told him that it was very obvious that DishTv would have taken the calls from customers ordering on that day and would have processed all those calls/orders in the subsequent days, then why did you exclude me from that. To this he had no answer, and told me that I should go and check with some local dealer if they have any leftover package of Dhanteras offer.

Thus, my first experience with DishTv has been a horrible one, because I had foregone a very good package offer from TataSky and tried to avail DishTv’s fake offer.

If prospective customers have such experiences with DishTv, I can understand what your existing customers must be going through.

Meanwhile I am going to share this episode with all my colleagues of my company through the common address-board-story on INTRA, and with my nears & dears.

This was the frequent issue from dish tv whenever I pay online renewal it wont affect even in a week.

We have made several complains regarding the issue but each time customer service reprentativ tell that it will start within two hours but since last one week i hearing the same news.
Now i want to discontinue the service & want refund of recharge value but they simply denying to return the mony.

Please take the action against them against bussiness cheat.

My dishtv VC ID is : [protected]

I am a customer of distv for four years every year when i recharge i pay for the whole year. when i request for movie on demand and additionals channels , i don't pay for it they adjust the amount and prepone my recharge date. But unfortunately after few days they deactivate the additional channels and when i question them about deactivativation without my request they are unable to give explanation they transfer the call and today they put me on hold for more than half an hour they say they will call back they don't do promptly every time i call, it will be different person i have to repeat my problem.

G.BALAJI PARENT V C NO: [protected]
Rs. 325 x 12 = 3900 Child V C NO: [protected] =230x12=2760

TOTAL=Rs,6660 My date of RECHARGE 15th OCT I Subscribed for Discovery Blitz on20th OCT for Rs.25 per month in both my V C's for Rs.600 so they preponed my date to 20th sep now they have deactivated Discovery Blitz in my child connection and they asked me to subscribe which is again they will adjust and prepone my recharge date for which they have already done earlier.

Hi,

Dishtv India Ltd. Made profit of 250 crores in last years and on this diwali there is huge profit comes out from DTH services. Its not giving proper appraisal to employee of the company and also bonus for the diwali. Executives are stratching on daily basis. So plz help us.

Regards,
Some one from company

Hello Everyone,



How smartly people take one connection of Dishtv and share with whole village....Pathetic



One day when i gone to my home town, I came to a strange experience that whole village was using Dish TV, Village with a population of more than 5000 people, can you beleive this ?????? when i asked my uncle what is the monthly subscription charge you are paying ..he replied Rs 80 per month. I was shocked!!!!! Than after my little investigation i came to know that their is one person named as Lalshankar Manshanker Joshi from Padra village, District Dungarpur, Rajasthan who has taken a legal Dish TV connection and giving output connection to whole village with a charge of 80/ per month. Isn't this too much. When i asked him not to do this as its not legal he said they have tie up with local dish tv officers to save them in case of surprise checking. I dont underestand why its happeninig and no one from Dish Tv is bother to stop all these.

Lalshankar Joshi (dish tv cable owner) Contact Info :- [protected]

Message for Dish TV Higher Authority Members :- My sincere request to please take necessary action to stop all this happeninig and also might be in other parts of country.

Hi,

My name is Bhupat Parmar. I recently bought new DISH TV connection. My customer token reference: 1876744 and VCC number : [protected]. They installed DISH TV and took setup box back along with them saying some issues in Setup box and didn't return yet after two days. When I call them sometimes they say Setup box is defective so we in process of replacing it and sometimes they say It is under activation. Everytime they say we will give in 2-4 hours but after two days of time they didn't return yet. I paid fully amount on very first day itself. I have a very bad experience with DISH TV. Their customer care is none sense whey I talk them they say only "Sorry".

So right now I have a only DISH and NO SETUP box even after paying full amount.

Thanks in advance.
Bhupat Parmar

Dear s dealer od Dish Tv in andhari east ir, Regards! I am an Army officer I bought the dish tv set of box from Sidhiviniak Andhari east dealer on 27/10/10 his mob number is [protected], his name is Mr. pawan. he sold me the set with the promise that he will ensure that my Set of box will be installed on the same day at any cost or you do not pay me the money.e asked me to send the msg on 57575 and it will be done. In spite of keeping talking to all concerned including to mr. Dilip Patil who is the owner/ceo of installation company. the employees of the company were so rude that they point blank stated that do not go on advertisement done by us you will need at least two days to get it installed and they also stated that it is the stunt of the dealer to sell the product. I have all the information in my cell phone to substantiate the facts which I am writing here. Now the dealer is not even picking up my phone. I am really ashmed of being Indian and repenting why i have taken this dish Tv on. Really the company has cheated me and i am sure the people those who will read this will not do any thing against the dish TV b'cause they can buy any indian as we all are cheats and dishonest crowed. But, being an army officer It is my duty to shoe mirror to the people who have lost their soul. My e-mail Id is [protected]@yahoo.com, Mob no is [protected].

I am a subscriber of Dish TV. Since installation, its antenna has not been fixed permanently. It has been placed on two side bars with some kind of load. The local Dish TV representative has been requested several times to fix it up permanently but in vain. The antenna is placed temporarily, therefore, signals disappear frequently when wind blows. Every time I have to make payment to the dealer for getting signals. By not fixing the antenna deliberately, I am being forced to pay visiting charges by the dealer for getting the signals. I believe this is an easiest method of extorting money from the Dish TV customers.
My VC Number is [protected] and Mobile Number [protected] (AKSHAY SHARMA)

As per Goverment rule ..
all dth provider must broadcast all dd direct plus chhnels & thease chhnels should be viewble to free of cost.CALLED FTA (free to air ) Chhanels.
===========
but any dth provider not following gov rule ..if subscriber do't rechgare his dish tv account ..he will not able to view any chhanels.
also they charging 62rs (smallest packege) For view to only Fta chhanels.

its not fair..as per indin gov broadcasting rule .

hi,
My name is ARINDAM SARKAR. VC no. is [protected]. I shift quarter from D 40/12 to D37/2 in Lab quarter, Kanchanbag, HYD -500058 on 14/10/2010. Till to day( 19/10/2010) i can not shift antenna and cable as the local agent ( of course Dish TV agent) not hear my call.

Now i want to know what is the relocation charge as per company rule , and second give me the name and address and phone no of your agent so that he can do the work.

responce as early as possible.

My VC No.[protected]

I have pay to Company through VC Card Rs.450/- on the offer by Company Pay Rs.450 for 3 months & enjoy for 4 Months But company not stand on that offer & saying that this offer only on Branded VC Cards I have complint to the company vide my Complaint No.43505375 on customer care on customer executive saying you are abosulte enjoy for 4 month entertainment I will fill your complained please noted. But the the end of 3 month my complaint is not executed by company & not care about my complaint. So I want that these type of offer company have punised up my misconductiing ofers compay offer to cusotmer