DishTV Complaints & Reviews

1. A new dish TV connection was ordered on 31 Oct 10 with an assurance of installation within 24 hrs.The payment was made online in full as per following documents

(a) Confirmation of Order by dish Tv

Dear Customer,

Thank you for your order from http://www.dishtv.in

ORDER DETAILS:
Merchant Site URL : http://www.dishtv.in

Order Number: HO-31/10/10CAL-23012 Order Received: Oct 31, 2010

Total Amount : INR (Indian Rupees) 690.00
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 121.245.68.161

(b) Order Confirmation by dish Tv

Date:-Oct 31 2010 5:31PM
Dear,

Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.
We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
P 61/18 BAIRD PLACE NEAR GOPINATH BAZAAR ,NEW DELHI


Your token number is 23012 Please save this unique token No:23012 for future reference regarding this transaction.
Your installation will be carried out by M/S APOLLO AIRWORLD(SERVICE FRANCHISEE) ,phone [protected]
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

(c) Complaint by undersigned for non installation

Re: DishTv Home Delivery
Monday, 1 November, 2010 8:03 PM
From:
"Customer Care" <[protected]@dishtv.in>
Add sender to Contacts
To:
[protected]@yahoo.co.in
Dear Sir,

Thank you for writing to dishtv.

We sincerely regret the inconvenience caused to you.

We would like to inform you that complain is under process.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Himani Negi
Customer service
DISHTV
DISHTV Customer Care


(d) Complaint to the Nodal Officer,Dish Tv ,Delhi and reply thereto

From: Atul Chaturvedi <[protected]@yahoo.co.in>
Date: Fri, 5 Nov 2010 10:13:37 +0530 (IST)
To: <[protected]@dishtv.in>
Subject: DISH TV CONNECTION

Dear Mr Sandeep,

1. Please refer VC No [protected] and order for a new connection vide token number 23012 dated 31 Oct 2010.

2. The existing STB developed an "unexplained" technical snag about four months ago which was duely inspected for by your authorised franchisee M/S Apollo Airworld.As per them the STB cannot work any further.

3. Accordingly,I consulted your customer care because I have already paid an annual subscription for the connection and due to no fault of mine and without being able to utilise the connection ,monthly charges are still being deducted by dish TV.The customer care had no solution to the problem,rather they advised me to buy a new STB at exhorbitant rates of approx Rs 1400/-.It is not understood why the new complete connection kit costs a max of Rs 1000 where as an STB only should cost Rs 1400/-?

4. Having felt cheated and helpless,I once again contacted your customer care and was told by one of the representative that "pairing" of the old account could be done if I buy a new connection.Accordingly I ordered a new connection on 31 Oct 10 vide token no 23012.I was moving out of town on duty and requested your customer care if the connection could be done by 1st Nov 10.I was told that as per policy,the connection is done within 24 hrs.

5. On 1st Nov 10 nobody turned up with the new connection till 1130hrs.I therefore contacted your customer care who informed that M/S Apollo Airworld would be doing the installation.On contactiong the franchisee,I explained that it is important that they install it by 1st Nov and they assured a rep will arrive by 1700h.I kept waiting the whole evening but no one turned up.

6. On 2nd Nov I have moved out on duty and cannot possibly get it installed.So the question of not taking the calls of your franchisee becomes irrelevant.
7. I have been duped and fleeced of money twice by your esteemed company.On requesting for a refund of money atleast for the new connection ordered vide token no 23012,your customer care says there is no such policy.
8. May I once again most humbly request that a refund be made to me for the new connection which has not yet been installed.I understand that a a policy of your company , I have to forego the annual subscription paid by me on existing connection vide VC number under reference.
9. Since you are the nodal officer,I expect a fair response on the grievance.
10. The appalling customer service practices of your company leave me feeling cheated and fleeced twice.Action taken on this grievance may please be communicated by email ,

Regards

[protected]
Delhi Cantt

REPLY BY NODAL OFFICER DISH TV

Re: DISH TV CONNECTION
Friday, 5 November, 2010 1:02 PM
From:
"[protected]@dishtv.in" <[protected]@dishtv.in>
View contact details
To:
"Atul Chaturvedi" <[protected]@yahoo.co.in>, "Bhupender mail" <[protected]@dishtv.in>
Dear Sir.

Regret for the inconvenience. I tried to speak to you but your phone is not reachable.
Regards

Sandeep.
Sent on my BlackBerry® from Vodafone Essar


(e) Till date neither the installation has been done nor Dish Tv has refunded the money.

(f) I request Dish TV to please refund the amount of Rs 690/- paid towards installation of new connection.

Regards


[protected]
Delhi Cantt

They seemed to have very quieltly withdrawn language zone channels---like tamil/malayalam zone. Quietly charging us extra for those language channels which were part of free service on South Gold Package. Never cared to inform there will be change in Language Zones. My parents have already dragged them to Consumer Court once & they were made to compensate & ofcourse, they've abandoned DishTV & switched to SUN TV now. It's now my turn to drag them to court.

Please you go to market( so called dealer) to buy a Dish tv Connection, you will find that the price is above MRP ( as announced by the co.) , again additional higher charges for installation and thirdly on recharge you will not find the recharge voucher as per your requirement ( of course as per companies package rate) or pay more then the package rate on recharge through so called dealer available in the market.

Now, I am surprise to note that no customer rising the matter or complaint to the Municipality authority or to the so called secondary government( NSCN) as they are controlling the market.

So sir, I hope, through you, I can expect that there is some body who can take note on my point and again please visit the market to know the fact.

I feel shame to stay Kohima, the capital of Nagaland ### no justice for any ( specially for the non nagas), on very step we need to lay down. No more......

Recently I had sent this concern to DishTv's customer care on [protected]@dishtv.in, and [protected]@dishtv.in at 9:30pm on 10th November. In response, they just wrote "Thank you for your feedback, and keep writing to us". Below is what I had written:

Sub -- Fake Dhanteras Offer, fake commitments, and unethical practices from DISHTV to fool the prospective customers

Hi DishTv,

On 3rd Nov (Wednesday) I saw an interesting 24-hours-Dhanteras-Offer of DishTv website for new connections, and called the customer care[protected] on the same day to order a new connection under that offer. I called at around 8-9pm from my number 95xxxxxxxx, and spoke to VIKRANT in DishTv customer care.

He gave me all the details about Dhanteras Offer (any plan free for 4 months and Rs990 cashback, just for Rs1490) then tried to transfer the call to Sales Team. He was not able to transfer it, so he told me that he will take my order and raise a request, based on which there will be callback made to me and then the installation will be done. He gave me the request number too (# 1883659). I also gave him my full name and my other phone number (98xxxxxxxx) to add into that request he was raising.

I rightly assumed that the callback will be made not on the same day but maybe next day, so I asked him clearly twice or thrice if I would still be given Dhanteras Offer (which was open only for 24hours). He kept answering very confidently that all the customers who call us today (Dhanteras Day) will be given the same offer because they have called on the same day irrespective of when the confirmation-callback or installation is done. I clarified this thing with him in more than one way, and said that I won’t accept someone from DishTv saying that Dhanteras Day is gone so offer is gone. He told me not to worry about it.

I waited for Thursday and Friday and then called back on Saturday (6th Nov) on the same number[protected] at around 2pm from my number 95xxxxxxxx. A rep named KAVITA received the call and upon listening to my concern that nobody called me, she tried to transfer the call to Sales Team. Same thing happened with her too, that she was unable to transfer and promised a callback. I got frustrated and doubted on her promise, so she retried and connected me properly to someone called MOHAMMAD AFTAB in Sales. I restated the whole story to him and asked why was there no callback and installation. He searched his database and told me that there is no such request raised by the number 1883659, nor is there any request with my name or my phone numbers. This really escalated my frustration and I asked him to retrieve the call recordings and investigate.

I kept mentioning the commitment that DishTv (VIKRANT) had made, and MOHAMMAD AFTAB kept mentioning that there is no such request. He also said that Dhanteras Offer is not available anymore because the day has passed (which is absolutely contradictory to what VIKRANT had committed). He also said that VIKRANT may not be aware of the processes and made a casual promise. This leads to another serious concern, as to how can DishTv put untrained people to answer calls and make fake committements based on their whims and fancies. Then MOHAMMAD AFTAB said that he will call me back after confirming with the Managers. He called me back after confirming with Managers in Pune (supposedly) and said the same thing again that I cannot get the installation under Dhanteras offer. I told him that it was very obvious that DishTv would have taken the calls from customers ordering on that day and would have processed all those calls/orders in the subsequent days, then why did you exclude me from that. To this he had no answer, and told me that I should go and check with some local dealer if they have any leftover package of Dhanteras offer.

Thus, my first experience with DishTv has been a horrible one, because I had foregone a very good package offer from TataSky and tried to avail DishTv’s fake offer.

If prospective customers have such experiences with DishTv, I can understand what your existing customers must be going through.

Meanwhile I am going to share this episode with all my colleagues of my company through the common address-board-story on INTRA, and with my nears & dears.

This was the frequent issue from dish tv whenever I pay online renewal it wont affect even in a week.

We have made several complains regarding the issue but each time customer service reprentativ tell that it will start within two hours but since last one week i hearing the same news.
Now i want to discontinue the service & want refund of recharge value but they simply denying to return the mony.

Please take the action against them against bussiness cheat.

My dishtv VC ID is : [protected]

I am a customer of distv for four years every year when i recharge i pay for the whole year. when i request for movie on demand and additionals channels , i don't pay for it they adjust the amount and prepone my recharge date. But unfortunately after few days they deactivate the additional channels and when i question them about deactivativation without my request they are unable to give explanation they transfer the call and today they put me on hold for more than half an hour they say they will call back they don't do promptly every time i call, it will be different person i have to repeat my problem.

G.BALAJI PARENT V C NO: [protected]
Rs. 325 x 12 = 3900 Child V C NO: [protected] =230x12=2760

TOTAL=Rs,6660 My date of RECHARGE 15th OCT I Subscribed for Discovery Blitz on20th OCT for Rs.25 per month in both my V C's for Rs.600 so they preponed my date to 20th sep now they have deactivated Discovery Blitz in my child connection and they asked me to subscribe which is again they will adjust and prepone my recharge date for which they have already done earlier.

Hi,

Dishtv India Ltd. Made profit of 250 crores in last years and on this diwali there is huge profit comes out from DTH services. Its not giving proper appraisal to employee of the company and also bonus for the diwali. Executives are stratching on daily basis. So plz help us.

Regards,
Some one from company

Hello Everyone,



How smartly people take one connection of Dishtv and share with whole village....Pathetic



One day when i gone to my home town, I came to a strange experience that whole village was using Dish TV, Village with a population of more than 5000 people, can you beleive this ?????? when i asked my uncle what is the monthly subscription charge you are paying ..he replied Rs 80 per month. I was shocked!!!!! Than after my little investigation i came to know that their is one person named as Lalshankar Manshanker Joshi from Padra village, District Dungarpur, Rajasthan who has taken a legal Dish TV connection and giving output connection to whole village with a charge of 80/ per month. Isn't this too much. When i asked him not to do this as its not legal he said they have tie up with local dish tv officers to save them in case of surprise checking. I dont underestand why its happeninig and no one from Dish Tv is bother to stop all these.

Lalshankar Joshi (dish tv cable owner) Contact Info :- [protected]

Message for Dish TV Higher Authority Members :- My sincere request to please take necessary action to stop all this happeninig and also might be in other parts of country.

Hi,

My name is Bhupat Parmar. I recently bought new DISH TV connection. My customer token reference: 1876744 and VCC number : [protected]. They installed DISH TV and took setup box back along with them saying some issues in Setup box and didn't return yet after two days. When I call them sometimes they say Setup box is defective so we in process of replacing it and sometimes they say It is under activation. Everytime they say we will give in 2-4 hours but after two days of time they didn't return yet. I paid fully amount on very first day itself. I have a very bad experience with DISH TV. Their customer care is none sense whey I talk them they say only "Sorry".

So right now I have a only DISH and NO SETUP box even after paying full amount.

Thanks in advance.
Bhupat Parmar

Dear s dealer od Dish Tv in andhari east ir, Regards! I am an Army officer I bought the dish tv set of box from Sidhiviniak Andhari east dealer on 27/10/10 his mob number is [protected], his name is Mr. pawan. he sold me the set with the promise that he will ensure that my Set of box will be installed on the same day at any cost or you do not pay me the money.e asked me to send the msg on 57575 and it will be done. In spite of keeping talking to all concerned including to mr. Dilip Patil who is the owner/ceo of installation company. the employees of the company were so rude that they point blank stated that do not go on advertisement done by us you will need at least two days to get it installed and they also stated that it is the stunt of the dealer to sell the product. I have all the information in my cell phone to substantiate the facts which I am writing here. Now the dealer is not even picking up my phone. I am really ashmed of being Indian and repenting why i have taken this dish Tv on. Really the company has cheated me and i am sure the people those who will read this will not do any thing against the dish TV b'cause they can buy any indian as we all are cheats and dishonest crowed. But, being an army officer It is my duty to shoe mirror to the people who have lost their soul. My e-mail Id is [protected]@yahoo.com, Mob no is [protected].

I am a subscriber of Dish TV. Since installation, its antenna has not been fixed permanently. It has been placed on two side bars with some kind of load. The local Dish TV representative has been requested several times to fix it up permanently but in vain. The antenna is placed temporarily, therefore, signals disappear frequently when wind blows. Every time I have to make payment to the dealer for getting signals. By not fixing the antenna deliberately, I am being forced to pay visiting charges by the dealer for getting the signals. I believe this is an easiest method of extorting money from the Dish TV customers.
My VC Number is [protected] and Mobile Number [protected] (AKSHAY SHARMA)

As per Goverment rule ..
all dth provider must broadcast all dd direct plus chhnels & thease chhnels should be viewble to free of cost.CALLED FTA (free to air ) Chhanels.
===========
but any dth provider not following gov rule ..if subscriber do't rechgare his dish tv account ..he will not able to view any chhanels.
also they charging 62rs (smallest packege) For view to only Fta chhanels.

its not fair..as per indin gov broadcasting rule .

hi,
My name is ARINDAM SARKAR. VC no. is [protected]. I shift quarter from D 40/12 to D37/2 in Lab quarter, Kanchanbag, HYD -500058 on 14/10/2010. Till to day( 19/10/2010) i can not shift antenna and cable as the local agent ( of course Dish TV agent) not hear my call.

Now i want to know what is the relocation charge as per company rule , and second give me the name and address and phone no of your agent so that he can do the work.

responce as early as possible.

My VC No.[protected]

I have pay to Company through VC Card Rs.450/- on the offer by Company Pay Rs.450 for 3 months & enjoy for 4 Months But company not stand on that offer & saying that this offer only on Branded VC Cards I have complint to the company vide my Complaint No.43505375 on customer care on customer executive saying you are abosulte enjoy for 4 month entertainment I will fill your complained please noted. But the the end of 3 month my complaint is not executed by company & not care about my complaint. So I want that these type of offer company have punised up my misconductiing ofers compay offer to cusotmer

I have mailed to customer care of dishtv regarding the above mentioned subject that

The M.R.P. cost of 60 meter cable is only Rs.550. when we estimate it will be around Rs 10/mtr approx but they are charging Rs 12/mtr. How the cost is worked out as Rs.12/mtr.The wholesale price of cable will be much less than MRP.
Please explain and advice your franchise for installation accordingly.
... which is as follows..br...

Dear Sir/ Madam,

I’m Ajinder Singh from Patiala I have one plus three =4 connection and I got recharge my DishTV connection on 17th of August to 20th of November. But on since 01st of October I have been facing continuously check that your set top box is properly connected to the dish antenna “No access / Signal not found” problem apart from this problem I’m also in problem of their customer care services of such a reputed group. Whenever I call at [protected] they never pick their customers calls only one line is repeated continuously.

Ajinder Singh
V.C. No. [protected]
235 Urban Estate
Phase-II
Patiala
[protected]
15.10.2010
[protected]@hotmail.com

J S BISHT

[protected]

Dishtv vc no.- [protected]












Dishtv no.1 Bad DTH sevices provider……….Dishtv no.1 nahi hai..





Dishtv ki sabsi badi problem…………………..

Dishtv sabse pahla DTH compney hai, but sabhi DTH iska copy karke aage ho gaya hai….
Dishtv wahi ki wahi rah Gaye. Only channel add karma.



Dishtv kahti hai mera package sabse Shasta hai ,jo wrong hai isse Shasta Videocon ka hai jo 265 rupees me 243 channel channel provide kar rahi hai , aur dishtv ka (AA-LA pack UTV pack bhi 33 rupees ka hai aur isse Airtel 15 rupees me provide kar rahi hai, dishtv Shasta kaise hoga…



package ka price ko kam karne ke bina price me improvemt kar raha hai.

Dishtv 4 saal me abhi tak koi major problem KO solved nahi kiya hai………..

Wo rain fade problem ho,
Video freezing ki,
Free to air channel par EPG and Digital video and audio quality….

DD (govt. of India) ki hai Jo Tata sky and airtel KO bhi provide kar rahi hai (free to air channel) jisme video qulitey and EPG bhi milta hai…….

Other DTH me rain fade nahi hota and video freezing nahi and Free to air par EPG ka hona, WO bhi 7days ka and channel change me second ka bhi time nahi lagna.

Abhi kuch din pahle dishtv ne HD BOX launch kiya , usme bhi kuch na kuch kami nikal gayi……….usme only platinum pack hi run karta hai..

Uska copy karke other DTH one week me HD box lunch kiya but usme sabhi pack run karta hai..

Abhi bhi samjh nahi aaya dishtv KO itne saal ke baad kuch lunch kar raha hai to kuch Na kuch kami rah jaye….

Dishtv se other dth bhaut aage badh Gaya hai …..

Dishtv ke paas abhi bhi old satellites and old software version hai.. ye sab tab hi sahi hoga, jab tak iska interal change nahi hoga tab tak ye sabhi problem solved nahi hoga…

1- Rain fade
2- Video freezing
3- EPG and digital video qulitey and sound (free to air)
4- Channel change me time lagna
5- Singel week hona
6- Paisa only Marketing par nahi, services par use karna hona.
7- Old software and satellite ka hona
8- Koi services sabse aage launch aur bad me sabse peeche hona.
9- Daily base par kuch Na kuch problem aana.
10- Process ka bahut slow hona.
11- Channel change karte samay 301 signal not found aana.



Dishtv new new problem lati jaise Licping problem.(video and audio sath -sath nahi run karna)

Dishtv me sabhi problem hai aur isse copy karke sabhi DTH ne apne aap ko accha kar liya aur dishtv abhi tak wahi ki wahi rah gayi,aur customer ko goal goal round karwa rahi hai……..


Other DTH me koi prolem nahi aati hai and WO apne aap ko NO.1 bhi nahi kahti aur dishtv itna add karne ki kosish bhi nahi karti hai..

Other DTH sabhi riginal channel ko add karti hai aur dishtv only south and Marithi, gujrati and south channel ko add karti hai..

Other DTH dishtv se copy karke sarv gun sampran hogayi hai aur dishtv ki ussi Blind gali me round karwa rahi hai customer ko..

Dishtv only adding for Bhojpuri channel in pleatfrom and IBN7 Aur B4U MOVIES....

My request no. frowaded to my mail id..



Dishtv delete your channel in dishtv pleatfrom –ye sabhi Faltu channel add karke no. if channel count kara rahi hai.

098-icici ACTIVE, , 609-FOCUS TV, 767-TBN, 786-ZEE SALAAM, 848-NAXATRA NEWS, 857-DY365, 867-MI MARATHI, 916-ISAI ARUVI, 998-RENEWAL MASSAGE, 1340-ZEE JAGRAN,,576-AZAD NEWS,,766-SHALOM,,849-O TV,, 860 ZEE MARATHI,, 867 – MI MARATHI,, 870- SAAM TV,, 873- TV 9 GUJRATI,, 892- MAA TV,, 895 ETV 2,, 921- ASIANET,,




Maine video recording kake dishtv ko mail kiya ki Tata sky rain fade nahi hita hai.aue ye dishtv technical parson bhi manta hai.



J S BISHT



[protected]



Dishtv vc no.- [protected]



Dishtv ka pack sabse sasta pack (compare to other DTH provider package…)



UTV PACK---33 RUPEES

Rs.33/- Code-107

























UTV Movies

UTV Action

UTV Bindass


















Aitel aa-la pack 15 rupees me UTV pack





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Tv9 Telugu

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Kannada














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Suvarna
News

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Kasturi

DD9 Chandana

Malayalam














Kairali

Amrita Tv

DD Malayalam

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Shalom

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Jai Hind











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Zee Marathi

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Etv Marathi















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isse dekh kar kahin se lagta hai dishtv ka package sabse sasta hai.



Dishtv se sasta to other DTH hai jo 265 rupees me sabhi channel provide kar rahe hai , to dishtv apne packge ka price improve karne me lage hai.




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Help CenterFeedbackEnglish

Hi All,

VC NO: [protected]

Event 1(Oct 1): I called[protected] on Oct 1 at 4:30PM requested to reinstall my dish and got the request number 46077274. I was informed that this work will be completed within 24 Hrs.

Event2(OCt 2): I didn't get any update so I called[protected] again on Oct 2 at 4:30PM. The customer support representative wanted to confirm whether the concerned centre(Trichy) is working on Oct 2 and confirmed that it was working on that day. Again I was informed that this work will be completed within 24 Hrs.

(Oct 3): Tolerated myself.

Event 3(Oct 4): I called[protected] on Oct 4 at 11:00 AM as the line[protected] was busy. They told that they received the request 46077274 on that day(Monday) only. Again I was informed that this work will be completed within 24 Hrs.

(Oct 5): Tolerated myself.

Event 4(Oct 6):I called[protected] again on Oct 6 on at 11:00 AM and asked the customer support support executive to transfer the call to the escalation team and they put me onhold for 15 mins. I ended the call and tried again they put me onhold again for 15 mins I ended the call second time. Third time I called and talked to REMYA.S and I aksed her to transfer the call to the escaltion team but she said that all the 30 escalation team members are busy !!! and assured that this his work will be completed within 24 Hrs.

Highlights:

I got three SMS from dish TV on Oct 6 after finishing the call.

SMS1. Call details received with the new complaint number 46440039.
SMS2. Kannan from Trichy Dish TV centre will come at 6PM (Oct 6) to reinstall the dish.
SMS3. ISSUE RESOLVED!!!

Still no one has come to my home to fix this issue but I have received the message that the issue has been fixed.

WHAT ARE YOU GOING TO DO DISH TV?

Thanks,
Prakash Kumar.M

I had a Dish TV connection during October 2005.

During the installation the Dish TV (Essel Agro (P) Ltd.) has given an offer of refund of Rs.2490/- after five years.

Now when we contacted the customer care of the Dish TV they simply told they have records for such offer and directed contact the dealer who installs the connection.
When I contacted the dealer, he told that the actual dealer who installs the connection was no more a dealer for dish tv.

When again contact the dish tv they told to send email to the [protected]@dishtv.in or SMS to 57575.

I have send lot of emails and sms. The toll free customer care no.[protected] was never working.

One of the worst customer service i have ever faced is the Dish TV.

I herewith attach the copy of the bill issued by the Dish TV with refund offer.

Chokkalingam.B

I recharge my uncle's Dishtv VC No. [protected] using SBI net banking. my account got debited by Rs. 200, But did not increase my Dishtv Account Balance. Kindly look into this matter.
Recharge information:-

Reference No. IG30157478
Amount INR 200.00
Status Completed Successfully
Date - Time 02-Sep-2010
Ref. No. CCA[protected]IG30157478 TRANSFER TO [protected] AVENUES INDIA PRIVATE
Narration TO TRANSFER INB Avenues India Pvt. Ltd