DishTV Complaints & Reviews

My VC No. is[protected]. I have bought a DISHTV connection two months back with a GLOD cricket
plan (Rs 225 PM) I paid 3 months rental in advance. However, the
tech-support/service team which installed it gave me only 212 channels
whereas I was eligible for 270 channels (the fact came to my knowledge
when I tried to watch StarNews and it was mssing). Upon contact with
customer care they informed me as if I have some problem related to
antenna alignment. next day a technical boy appeared and after 1/2 an
hr. struggle informed my wife that he wants to take back my STB. As I
was in office at that time (He came with out any prior appointment and
information) and he was not having any Id or visitng card, I advised
my spouse to not to hand over STB to an unidentified man. I contacted
customer care again to find that according to their records my problem
was rectified as it was related to antenna alignment only. I told them
the whole stroy again and they sent me a schedule of visit of executive
on 28/5/11. After 5 minutes I got a call from some Mr Dharmendra who
claimed to be the head of your service centre at greater noida. he
dictated me me to bring my STB to his office as his executive will not
visit again. I tried hard to make him understand my issues, he simply
told me again and again that his manpower cost is more important than
a satisfactory customer issue redress. I pleaded to pay for the visit
of the executive, even then he refuse and said I may go to the
consumer forum, and also informed me that STB was not manufactured by
him or DISHTV. I again contacted CC and they assured me to send some
executive soon. Luckily, now again Executive (name hidden intentionally) appeared at my door and he
brought back my STB and CARD with a promise that it may take 3-4 days
if my STB repaired. However, if it is to be replaced with anew one, it
may take a long time.

Now, my issue is, I have paid for 270 channels, but could enjoy only
210 odd ones for 2 months and now I will again be able to enjoy my
DISHTV after a period still unknown to me (it appears it may take
atleast a week or more). The service people are dictating terms to
customers. In my honest opinion, I paid DISHTV for entertainment and
it has turned out to be regular harassment to me and my family. I
have not received the value for the money I have paid to you. The
Person (mr Abbas) who took away my STB had no I-card, even the
receiving which I had insistingly taken form him, is given on a
visiting card of some Mr Titto of Chirag Infotech (on the reverse of somebody else'
v-card I have received the receiving). I myself have v-cards off many
other business managers, can I use the reverse of these to give
receipts??? or these predict that I belong to the same company/org.??

Further my name has not been corrected even though I have spoken to
CC executives so many times during the last 7 days.

My hubme appeal to DISH TV authorities ( Kind Attn: Mr Sandeep Tiwari) Kindly look in to the matter seriously and redress my problem or else
I may not be interested to continue your services and my last recourse
will be the Consumer Protection forum.

Aggrieved and cheated

Faize Nabi

i had bought a Dish TV tru HD on 24th march 2011 for Rs 3500/-. and i got the wrong information about the monthly tariff's form the local dealer.till one week i struggled a lot with technical difficulties, after that on 20th april i realised and shocked to know that i need to pay 450 per month for my so called HD connection, and i recharged. without my concern during the online recharge they had levied some upgrade for my package and increased the price to 550 per month which is very abnormal and what I feel is extortion by dishtv people, out of frustration now i have packed the box and kept it aside , kindly help me as i dont need a HD pack, i need a south silver pack which is economical which they are not doing it whereas other DTH service providers like airtel are offering the same with HD setup box. i consider myself as being cheated by the fraudulent company known as zee dishtv. kindly help me to alleviate my situation and atleast recover my hard earned money lost in this process. this is my sincere request to other dth aspirants not to go for dish tv, as they are looters

i recharged my dishtv account through online sbi. but my money deducted and my account has not been recharged and also money is not refunded in my account within more that two month of transaction. dishtv customer care is telling we not received payment it is bank's fault and bank manager is telling i cant do any thing for this online transaction.

many times i talked to dishtv customer care and bank manager . also i gave application along with dishtv's mail copy to bank two week earlier but problem has not resolved.

plsz help me.

on 22/05/2011 i have paid the dish tv recharge amt rs.300/-by sbi debit card but by mistake you submitted the recharge amt rs.300/- in vc no [protected] which is wrong vc no .so i want to submit recharge amt rs.300/- in vc no [protected] pl kindly make this change immediately and inform me on my e mail id [protected]@rediffmail.comthanking you

manoj rajaram kagane

Hi,
After being complaining regularly for more then 20 days the problem
remains as it is and no one is taking the initiative to solve the
problems.

Problem started on 3rd May 2011 regarding recharge your card but my
validity is till 6th June 2011. on 4th May 2011 I got the error 201
(pairing problem) and could not see the paid channels. The error was
all of a sudden displayed while watching movie. I called up the toll
free number given on the screen and also SMS was sent to 57575. Spoke
to the executive Mr.Amit, he suggested us to take the setup box with
VC card to the nearest dealer and he will solve the problem. The
dealer could not do anything and said that he will send a mail to the
customer care and get back to you. I was waiting for the reply from Dishtv on 4th May but???? They never turned back...
After this the second day i.e on 5th May 2011 again I called your
customer care and spoke to Mr.Rahul and Mr. Saif (Supervisor)
complaint No. 58467841 was and said will be solved within 24 hrs.
Again next day till 11th May2011 we spoke to various executives giving
the same information, same complaint, same discussion with every
executive. This was frustrating for us,but no one came with proper
solution only gave the commitments.

Second complaint no. 58612116 dated 07/05/2011. To tell you a joke is,
I received SMS twice after each complaint stating " Your dishtv
complaint no:58467841 / 58612116 is resolved. We hope you are
satisfied with the resolution. Incase of any concern, call on
[protected] with you com" without solving the problem you have sent
such message and that too without any cross verification with the
customer. when spoke to your people again your people they only say "
So Sir " will look into the matter. What non sence people you all are.
You trouble the customer for 15 days and still you want that customer
should not shout, use harsh/hard language. How do you aspect that the
customer should still speak in polite way.

Now your people say that the setup box no. is changed. I want to ask
you people how it has been changed now for i am using this for last 3
years. I have not changed the VC care nor the Setup Box. I have the
receipt given to me at the time of installation in the year 2008 and
on that also the Setup Box no is 0860ABF23DS73906 ( My original STB
No. which is mentioned on the receipt, and behind the setup Box
sticker).

There is a problem with you software which is updated recently. This
might by at the time of importing the old data to current data.

From 3rd may 2011 to 11th May 2011 the executives i have spoken to and
yet till today the problem is not solved and you executives have not
even verified whether the problem is solved or not.

Date Spoke to Executive Comments
03/05/2011 Mr. Amit Asked to take the setup box to the
dealer
05/05/2011 Mr. Rahul/Mr.Saif Complaint No.:58467841 Got SMS
reply against the complaint: " Your dishtv complaint no:58467841 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on [protected] with you com..

06/05/2011 Mr Amit (Sr.Exe) Will Send the Technical person
(Technical person did not turnup that day but visited on Sunday07/05/2011. The person just checked the VC.NO. and STB NO. and saidthe problem will be solved till monday morning before 11.00 am, but
still the solutions)

07/05/2011 Mr. Sudeep/Mr.Prashant Complaint No.:58612116
Got SMS reply against the complaint: " Your dishtv complaint no: 58612116 is resolved. We hope you are satisfied with the resolution. Incase of any concern, call on [protected] with you com.

09/05/2011 Mr. Anthony / Sunny Same old question as asked by all
(Regional Office) those people mentioned above but no
proper reply or solution.
Mr. Sunny :said we cannot do it from our said this
call will be transferred to the customer
care center.

09/05/2011 Mr. Amit (Noida) Same commitment but no solution

11/05/2011 Miss. Sariu / Mr. Hitesh I asked her to transfer me to your senior manager so she transfered me to Hitesh stating that he is a Floor Manager,
but after taking to him i got to know that he was Sr. Exe. again fooling me/customer stating that he is a Floor Manager. Same old story discussed with Hitesh and he said that he will personally look into the matter and solve the problem.

On 12/05/2011 Mr. Hitesh Called up again to verify the VC and STB No. and till today no action on the complaints.

These people gave me the commitment that the problem will be solved within 48hrs and what ever lost will be reimbursed. i.e. till the problem is not solved we will extend your validity and i don't know that will happen.

If these people do not take immediate action on this mail and solve my problem i have to search for legal option, where few people earlier from Dishtv customer care have said, you are open to go to legal action we don't mind. The answers are such that it makes customer angry.

VC No.: [protected]
Setup Box no is 0860ABF23DS73906
Reg. in the Name: Maria W.Gard

These all things are already done for last 20 days. Now I want the
solution and action. I should be able to see all the channels and you
should reimburse my losses.

Last i spoke to Mr. Rakesh Kumar who had asked me to send SAF receipt copy which I have already sent but still no reply nor any progress in service.

Waiting for your immediate reply and action against this complaint in
writing. I have sent Distve customer care REMINDERS 4 TIMES BUT STILL THE ACTION IS NOT TAKEN AND THE PROBLEM IS THE SAME.

With Regards,
William Sebastian Gard
[protected]

Dear Sir/ Madam,

With deep anguish and disgust I am writing here that the entire process of DISH TV New Connection is so cumbersome, lengthy and interdependent on so many persons/ representatives at various stages that the actual execution of new connection is delayed by days together and at the same time frustrate the new connection to its hilt.

I am residing in Sector-9 Rohini, Delhi and had requested for new Dish TV Connection (Platinum package)through internet on 18.5.2011. Immediately there were messages on my mobile with 'Thanks for subscribing Dish TV connection'. Within couple of hours M/s S. A. Telecom representative - Mr. Ashok (Mob[protected]) descended at my residence and provided Activation Kit. He also collectedRs. 1040/- from my residence with the promise that by 19.5.2011, the installation would be completed. However, till today, i.e. 21.5.2011 (12 noon) nobody had turned up at my residence inspite of number of reminders for the new connection. Therefore, I felt with deep anguish to write to you.

It requires to take up corrective measures, immediately at Dish TV (Zee Network) level, at Company (M/s S. A. Telecom) level and at regulatory level. Otherwise, people's confidence in service sector in India would not stand, which would be a big negative sign for the country's growth, development besides credibility of service providers from private sector. I hope an urgent redressal measure from the concerned ones.

With Thanks and Regards,

(Abhishek Agrawal)
Mob: +91 [protected]

This is to inform you that i have mailed around 12 times and called several times for my plan change from platinum to pick by channel. Dish Tv representatives told me that you have to make you dish tv status active by recharging with Rs.200/- atleast and then u will get a call from our marketing team within 24 hrs . I recharged with the said amount on 15/5/2011, but no call has came to me from dish tv till date for conversion to pick by channel . This company is completely harrasing its old customers. I don't wan't to view all channels and i wan't to view the channels of my choice. If dishtv is displaying the facility of pick by channel on their site then they should react in stipulated time told, otherwise it is as good as harrasing the customer . My VC no. is [protected] My mobile no is [protected]. Kindly solve my grevience as soon as possible . Below mentioned is my conversation with dish tv since 8/5/2011.

Regards
Saurabh Luthra
Dish Tv customer
Vc no.[protected]
Mob no.[protected]

This is to bring to your kind notice that no call has come to me yet from your side as per my request dated 8-5-2011 for pick by channel. My subscription has expired and now i am not able to view any channels. Please tell when will u call me and till what time i have to wait to view channels as per my choice. Kindlly tell me by what amount i have to recharge.

This is the third time I am reminding that no call has come to me from your side. I am not able to view any channels as my subscription has expired. This is not at all appropriate service as you are having bulk of customers and you people are taking customers for granted. Yesterday Ms Divya Dua called me up and told that you will get call from pick by channel team by today. No call has come to me yet. You people can't harras customers like this. This will not put good impact on your image as you people are falling short of committment. Your Customer base can soon take deep leap downwards, if you continue to harras customers like this. Kindly give me the mail id of your higher authority as wellarge.

This is to inform you that i have already recharged with rs.200/- yesterday and then put my request on pick by channel. Selected my channels as told by your representative mr santosh. Your system was not letting me rechage below rs 200/-. No call has come to me from your marketing team. You have sent me message that recharge is successful any your expiry date is 28/5/2011. What is this . Is your representative gonna call me after 28th may , So that i have to recharge again with same amount and you will again subscribe me for platinum pack. This is totally ridiculous behaviour on your part. You keep on harrasing the customer again and again. Why i should view all the channels when i had already put my request on pick by channel and u people can't take me for granted like this again and again. I wan't to complain against all your representatives Ms divya dua, mr santosh etc who are making fool of me again and again. Please mail me the mail id o[censored]r higher authorties as soon as possible.

I had sent an application to surrender my Dish TV connection on 15th March 2011. I received a reply from that mentioning that your email has been forwarded to concern department & you get response with in 45 days.
I regularly follow up with them over email & phone but they are not responding me. Not giving any reply.

I have security deposit receipt with me. Can I know how I can take action on the company. On this website I am posting this same complaint on 2nd time. I am expecting some response on my complaint posting.

My VC No. is. [protected]

See below trail mails received by the service centre of DISH TV and the same hasn't been implemented till now with reason that currently there is no such scheme..

Kindly help me to come out of this situation.

Sandeep Bisht


From: Bhopal Singh [mailto:[protected]@dishtv.in]
Sent: Saturday, April 23, 2011 12:47 PM
To: 'Masroor'; 'Pawan'; 'Masroor'
Cc: 'Vijaybhan_s'
Subject: FW: URGENT TECHNICIAN REQUIRE FOR SD CONNECTION UNDER EXCHANGE OFFER FOR VC NO:[protected]
Importance: High



Resolve & revert.





Thanks & Regards,



Bhopal Singh

Zonal Service Head

[protected]



From: Deepak Chand Vedwal [mailto:[protected]@dishtv.in]
Sent: Saturday, April 23, 2011 12:42 PM
To: [protected]@dishtv.in
Cc: [protected]@dishtv.in; 'Bhopal Singh'; 'Aanchal Singhal'
Subject: URGENT TECHNICIAN REQUIRE FOR SD CONNECTION UNDER EXCHANGE OFFER FOR VC NO:[protected]
Importance: High



Dear Sir,



Please help to arrange a technician on top priority basis:



VC NO [protected]

Name MR SANDEEP BISHT
Contact [protected]

Address 780, SEC-2 RK PURAM, NEW DELHI-110022



Concern:



Customer don’t want to continue with HD SERVICES, he want to convert his HD BOX into SD for that he called to MASROOR SERIVCES but they denied that they don’t have this facility and customer need to purchase new connection. Customer is too irate that as we have exchange facility then why we are not providing him. Customer wants to get his STB swapped to SD box under exchange offer. So please help and provide customer SD CONNECTON.







Regards

Deepak Chand Vedwal

Escalation Desk

Respected Sir,
I Mr. Jitender Khar Banda,would like to convert my connection from individual connection to multi connection. my vc number is 1.[protected] and 2.[protected].
Sir plaese kindly look into my submission.
thanking you
J.K.BANDA.
PHNE:[protected].

Dish TV executive to save there SLA they will close the request without solving the issue .. what a great service .. and no one monitor this .. this happen with me twice ..

on march 2010 i was having issue with setup box (reference is 40363807.) and which take one month to resolve anyway get a waver for a month.

And again on 7th April 2011 i have requested for reinstallation of setup box (Request no[protected]. today (10-May-2011) i came to know that my Request has been closed on 13th APRIL without solving the issue and without my knowledge. that was for reinstalling Setup box and the service was chargable 150/- but till now no one come to my place for the same.

I am surprised who your executive close the issue whitout solving and no one there to monitor the case ..

HOW YOU CAN BE SO CARELESS IF YOU CALL YOUR SELF TO BE NO.1 DTH COMPANY ..

can you please explain me why it is closed ??
and i need a valid point - why should i use Dish TV .

sir I have rechrged my dish tv accont with Rs.245/- on 5th may 2011 thhrough sbi net banking. But recharge was not successful till yet. my transaction ref No. is 17141761IG49953841. pl return my amount to my acc.
Thnx.
Neeraj

VC# [protected]

Complaint#1 dated 18th April.
Alignment Issue. Issue after numerous follow up closed on 27th April. Waiver was passed on 3rd May after infinite followups.
Complaint#2 dated 29th April.
Technician who visited on 27th April charged 300 Rs for replacing L&F despite being on maintanence contract and didnt give the receipt of the job done. His committment on giving the receipt next day hasnt come till date. Issue is still open since 29th April.
Complaint#3 dated 8th May.
My mobile no. which was RMN since inception suddenly became un-registered without my information today.


My observations in past long interactions with CC, Escalation Desk and Technicians (worst of all):
There is no inititiative in the customer care department for closing the issues.
Everytime, it is a harassment for the customer to keep following up on the complaints with absolute no ownership of escalation department and senior officer of customer care and technicians.
Technicians are totally corrupt who overcharge and never meet committment.

Everytime, I keep hearing of the TAT from CC as 24 hrs which keep shifting by 24 hours only when you give a reminder calls.

Dear Sir,

I have taken Dish TV connection in August 2011 and paid Rs 2490/- subscription for 1 Year at B S Electronics and communications agency Nandyala, Kurnool District .But I have been asked to recharge and services have been terminated on 7 May 2011. set of box no:1056ABF22Ds26804

This is a loot and I want to file a case if it is not restored in a day.
When I contacted the concerned person Mob No:-[protected], he has asked me to contact dealer and has given his mobile No: [protected]. I at least called up 14 times and I am getting it as not reachable.

Is it not fit case for booking a case in consumer forum against the dealer? I have already made a complaint and the no is :58640381

Sir i have recharge my dish tv connection on time as per company reuls by online which is company giveing facilities by icicci bank on 5 may 11 which was my due date but company saying that they got payment on 6 may 11 hare io m atteching my last 5 days bank statement which is showing that i have done payment to dish tv on 5 th may2011
so please refund or increse my validity as per my given payments
thanks
sagar mal kumawat [protected]

SIR,
SELF ON LINE BOOKED A NEW CONNECTION OF DISH TV THROUGH RECHARGE IT NOW .COM
ON 04/03/2011 TWO MONTHS PASS BUT NO ACTION TAKEN BY RECHARGEITNOW.COM SEVERAL COMPLAINT LODGED AND ESCALATION REQUEST PROVIDED BUT COY NOT TAKE ANY; KEEN INTREST HENCE KINDLY RETURN MY AMT OR PROVIDE THE NEW CONNECTION AT THE EARLIEST COY REQUSITION ATTACHED
This is to confirm that we have received your 'escalation' request as per the following details-
Track Id: TA[protected]
Name: malaya kishor
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: 789
Date of transaction:[protected]
Order Id: R[protected]


Escalation Team at RechargeItNow.com will provide you a resolution as per process detailed below:
1. Your pending complaint will be resolved and a mail sent to you within 2 working days (excluding Sundays & holidays)
2. If a clarification is required, you will receive a call or a mail from our support team within 2 working days on your registered mobile or email id.
Regards,
Escalation Team RechargeItNow.com

This is to confirm that we have received your Dish TV new connection support request as per the following details-
Track Id: [protected]
Name: malaya kishor
Email: [protected]@gmail.com
Amount: 690
Date of transaction:[protected]
Order Id: R[protected]

This is to everyone's attention DISH TV 35 HD Channels is really a fraud, people do not get into this Prey. Here is the face I had purchased a LED TV for which i wanted better viewing, so as per the media ads and advertisements I had purchased the subscription in March 2011 with Dish TC tru HD 35 channels in HD.
I had subscribed for Platinum North (RS 325/-)+ True HD base back (RS 150/-) +A la carte pack (RS.100/-).
I used to get most of the channels that were promised.
To my surprise the HD channels are not HD clarity (apart from NAT geo+ Discovery+Travel xp+ movies now) they are just good in picture quality and sound (looks fine tuning is done) compared to regular viewing channels, but not High Definition. The sound quality in HD is cracking during peak viewing hours)

In a months time without any information or intimation the packages were changed to TruHD Royale pack (RS 550/- month), adding to my surprise all regular channels which are with HD transmission were deactivated. (these should be available with Platinum Pack) When asked with the Customer care they informed that since i had two channels of each ( reg + HD) the reg channels were removed. But I pay for all the packages. They did not have any answer to that. When I pay for all the channels why is that i am not getting, what I paid for. (101.unsubscribed channel- platinum north pack) is the message i get on screen.

Also with regards to the HD sound clarity they have tried to troubleshoot but in avail, requested a technician to visit my place, yet no one has arrived to the given day or time.

Its been close to three months they have not yet updated the my account info on the system, I get a message almost 6 days in advance on my cell to recharge the subscription.

The customer service has not even managed to update the info after repeated intimations till date.

A real Poor service and a fraud trap I have fallen into DISH TV. I urge the users/subscribers to think twice/thrice before you buy any subscription/package.

Thanks for reading all the way

Regards,
JVDS
[protected]@gmail.com
RMN number : [protected]

I have recharge dishtv through recharge it now .com on date 28.04.2011 amount 500.00 but amount has been deducted from my SBI bank account but recharge is failed.The details are as under:-

My VC No. [protected]
Track Id: [protected]
Name: Deepak Verma
Email: [protected]@indianoil.co.in
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]
Bank Transaction no IG49276325
Till date, neither payment was receivedback nor recharged dishtv.
Thanks,
Deepak Verma

From: Mr SHAH VIPUL <[protected]@yahoo.com>
To: customercare <[protected]@dishtv.in>; "[protected]@dishtv.in" <[protected]@dishtv.in>
Sent: Tuesday, 3 May 2011 3:14 PM
Subject: Re: : reference number[protected] VC No [protected]


Hi careless Dish TV people....
Kind Attention : Redressal of Consumer Grievances officer
ASK YOUR Compliance Officer TO LOOK ON THE ISSUE.

My problem is pending since 28 Apr 11 and 1 week going to complete.

vc no [protected]
complain ref number 58119126 & 58117766 and 58319998 more.
Why you not understanding that I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box.
so pl provide me new box or replacement or repairing without any cost.
you have informed your service center person to resolve my problem without asking any money. so pl contact him and tell not to chage from me due to problem from dishtv and dishtv has to bear the cost.
Arrange proper DishTV technition who know settop box software issue and reload to make it in working condition.

pl provide me solution immediate, Ask your Redressal of Consumer Grievances officer to contact me on high prority with the detaion on resolution.



Mr. Jagdish, below is for you if you can understand me... no body from dishtv(cc personnel given me satisfactory answer. yesterday I was in office meeting one person from dishtv contected me and i have advised him to call back me after 2 hrs but I have never received any phone calls from senior dishtv person to update me on resolution.
What wrongdoing is being reported? I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box
• When occurred? immediate after my recharge dur to setting applied applied by distv
Please let me know know what action you taking to resolve my issue.

Regard ,
vipul



From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.com
Sent: Thursday, 1 January 1970 5:30 AM
Subject: Re: : reference number[protected] VC Number 015013

Dear Mr. Vipul,

Thank you for writing to dishtv.

We sincerely apologize for the inconvenience caused to you.

We thank you for your continuous patronage and being our valuable customer for last four years.

We would like to inform you that the complaint number 58319998 for the technician visit is already under process and our technician will visit you on urgent basis soon.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Manjula Sharma
Customer service
DISHTV


Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄



----- Forwarded Message -----
From: Mr SHAH VIPUL <[protected]@yahoo.com>
To: customercare <[protected]@dishtv.in>
Sent: Monday, 2 May 2011 3:00 PM
Subject: Fw: : reference number[protected] VC Number [protected]


Hi careless Dish TV people....

Why no update and resoultion of my settop box problem?

What I will do with all the complain ref numbers. I will come there and give you retuan with gifts. !

Ask your complince manager to contact me immediatly with the solution.

Regards
Vipul


----- Forwarded Message -----
From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.com
Sent: Thursday, 1 January 1970 5:30 AM
Subject: Re:: reference number[protected] VC Number 0150136

Dear Mr. VIPUL T SHAH,

Thank you for writing to dishtv.

Regret the inconvenience caused.

As per telephonic conversation with you on [protected], information given that your request has already been forwarded to the concerned department and assure you of a prompt response.

Your complaint number for future reference is 58220974.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Sai Satyajeet
Customer service
DISHTV


Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
customercare Mr. Ranjit,

as discussed there is response on trouble I am facing so pl escalate this issue .

vc no [protected]
complain ref number 58119126 & 58117766 and more.
Why you not understanding that I did recharge on 28 Apr 11 and immediate faced this problem my settop box not working due to setting applied/downloaded by you for my box.
so pl provide me new box or replacement or repairing without any cost.
you have informed your service center person to resolve my problem but he is charging more. so pl contact him and tell not to chage from me due to problem from dishtv and dishtv has to bear the cost.

pl provide me solution by before 10.00am tomorrow, 1 may 11 as he will be coming by that time to provide box and he is asking more money but actually dishtv has to bear the cost.
I not want argue him so pl resolve problem and do necessary .
Regard ,
vipul

From: Mr SHAH VIPUL
To: [protected]@dishtv.in

Re:: reference number 58103781
Sat, 30 Apr 2011 14:37 IST
Amit Chauhan,

pl understand this email is for escalation ...
take immediate action.

as per below email and reference number 58103781 you supposed to call back me today by

Hi
I am a Dish TV HD subscriber. My Plan is TruHD Premiere Pack for Rs. 450/- per month (including all taxes).
But I am not getting CNN IBN, Animal Planet &Times Now (ordinary version and not HD). Those channels are included in the package I subscribed already (platinum south with HD base pack) and I am entitled to view those.

I sent the complaint to the customer service on April 21st 2011. But even after 13 days there had been no serious service response from the Dish TV to resolve the issue. Looks like they are not interested in resolving customer issues.
All these days I am actually paying for all the channels. But I am not receiving all of them.



Anoop Ravi
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