DishTV Complaints & Reviews

I HAVE BOOK DISH TV ONLINE DATED 24TH FEB-11 WITH PAYMENT RS 690/-(SIX HUNDREDS NINTY ONLY) THE COMPANY IS COMMITMENT WE WILL PROVIDE SERVICES WITHIN 24 HOURS, BUT TODAYS 3RD MARCH-11, STILL MY DISH TV NOT DELIVERED TO MY ADDRESS- HOUSE NO-A-45/320, STREET NO-5, JAGGDAMMA COLONY, ALI VIHAR, NEW DELHI-110076

TOKEN NO PROVIDED BY DISH TV IS 34437
I HAVE TRY EVERY DAY WITH CUSTOMER SERVICES BUT THE PERSON ATTENDING HOLD ME WITH RESON FOR CHEKING STATUS OR TRANSFERING CALL TO CONCERN DEPARTMENT. I HAVE ALREADY SPEND MORETHAN 300/- RUPPEE ON PHONE...............

REGARDS-
FIROZ ANSARI
[protected]

Hi,

It has been very much disastrous!
A request was given on 12th of February 2011 to relocate Dish TV antina and a service engineer name Bunty from an associate of Dish TV SD SERVICES GURGAON, came on 21st Feb 2011 and took waway the set top box with the remote, after a lot of follow ups, call and complains on regular basis a new engineer from SD SERVICES GURGAON, turned up and gave another set top box on 2nd March 2011 which is still not working, as per customer care executive the card / vc no does not match with the set top box.

Entire rental is gone in waist and there is no one to take care, I think there is no after sales service and commitment from Dish TV and the services are very pathetic. I would request consumer court to take immediate action on Dish TV.

Ashutosh Mehrotra
[protected]@hotmail.com
[protected]
[protected]

VC NO. [protected]

I have a dish TV HD connection and a technician came and changed the mono LNB for the number of channels to be increased, but nothing has changed and i still do not get the HD channels.
I have logged a compliant with Dishtv (ref No 54322112, 54512333,[protected] on 17th, 21st & 28th Feb respectively and it’s been over 15days with no resolution.
Every day a new person calls and ask about the complaint but no one comes and rectifies it, it is getting frustrating but Dishtv is not bothered about it cauz they have got their money and care a damn about the customer.
Pratul, Shivaji and a few associates from the Pune Kharadi office have called and said they will send someone but no one ever came, Vikas Nawgare is the Technician who calls and says i will come tomorrow but his tomorrow never comes.
Please can we take some action aginst Dishtv so that other dont face this after paying good amount for hopeless service. They are cheating their customers, new connection is done in a day but once you take it your trapped cauz there is no service
This is most unprofessional company i have seen, if you cannot provide services then pls don’t. I am more than happy to shut my connection with dish and move to another provider if they refund my money.

These are all FAKE offers from Dish TV, I too got free Dish HD Box free with my Samsung LED TV. They made me pay 750 Rupees just for the activation and installation.

Here is the catch.. All the so called HD Channels are Upscaled Channels. I agree to the comment posted before in this thread. Madhuri Looks liks Tun Tun... even on a so called HD Channel !!!

Only channels which are True HD are -

1) Movies NOW
2) Discovery HD World
3) Nat Geo HD
4) Star Cricket HD
5) DD HD - Always Blank Screen.

All the other channels are UPSCALED channels which they call HD. Rediculous, wonder Shahrukh knows about this, this proper Fraud from DISH TV.

I think this is why there are no advertisements on TV about 30 channels being HD and Blah Blah.

Another thing how people like me will get stuck with Dish TV now.

HD Starter Pack - 125 Rupees.
This includes Discovery HD World and NatGeo HD. Along with few other upscaled Channels.

HD A La Carte Pack - 100 Rupees
This includes MOVIES NOW. along with few other Blah blah upscaled channels.

World Cup HD Pack - 150 Rupees
This included STAR CRICKET- which means world cup in HD. Watching World cup on this is great experience as there are NO ADVERTISEMENTS and its a amazing experience to watch cricket on this.

so in the end you pay ->>> 125+100+150+325 (Normal Platinum pack) = 700 Rupees PER MONTH

Agree with another comment, you need iron balls to pay 450 for 4 HD Channels of your choice. All channels of your choice are in different packs. They are making customers fools.

CRAP FROM DISH TV.

Dear Sir

I have made my complain on 29/01/2011 with complain no 53676754 regarding repairing of STB box and it was changed by dish TV but faulty STB box has been provided, then once again i have made complain for same with complain no 54372815 on 18/02/2011,then they had changed my STB box but once again faulty STB provided for which i have made complain again on with complain no 54832991 on 27/02/11,but once again they have provided me faulty STB now i have lodge one more complain with complain no 54929199 on 28/02/2011.
When i have asked for senior person they simply refused to provide contact no of any senior person no, you are requested please provide me some solution

We are using DISH TV, Our set up box got problem we took to local distributor. He spent almost 2 days and said has to replace in Kurnool. If you want urgent you have to go personally, all the way i went to kurnool service center. He tooks 2 Hrs time to say that it won't be repair. He come up one more option that, you meet up Distributor he will give you new set up box.

For that i have waited couple of hours, finally i got the device. It was happen on 24th Feb, till now ( 26th evening ) it has not activated. I spent almost 100 Rs. only for calling them.

I don't know how long it will take.

VC NO - [protected]

Dear Sir,

I am a resident of Mohali - add - HM-243, Phase-2, Mohali. I Got Dishtv DTH connection two years back,vide VC No. [protected] ,it started giving problem after one year( Few Channels video was disturbed). The same is reported to customer care chandigarh at chandigarh. on dated[protected]. But no one from responded. I made uncounted calls but finnaly one person visited at my residence on[protected],and charged Rs. 150/-.as visting charges for just to check the complaint but done nothing.

Again I called no.of times at their Noida Ho as well as at Mohali Office.. But nothing has happened .

Finnaly I broght new connection with new Set up box. on dated 17-2011 vide VC no.[protected]. After installation it worked well for two days and then all paid chennels were disappeared and I come to know that it was required to be activated.

I called up to every one at Mohali office, but since 4 days have been passed ,it is not made operational inspite of my repeated requests to their officials ( Mr. Rakesh )

May I request for the suitable action on dishtv. w.r t. the poor service.

If nothing will happen then I have to report all to Consumer forum to for getting the justice.

But my request to you to get into this and do the needfull action. My old sset up box is also taken by Mohali office.I have also requested them to return but they are not responding at all.

Dr. SR Nagpal

Mohali

[protected]

Hello Sir,

I purchased the dish TV few days ago with the Samsung offer. I placed order on saturday (19' feb) . People from Dish TV installed the device and told me it will be activated in 24 hrs and left with 700/-. Till today it is not activated. People who came to install told that the box was faulty (after 2 days) and just came once when I was not at home and the call centre people say they dont have my information.

I dont know what to do

Today I have received one sms from Dish TV at 12.14.24 pm (Indian time) stated "They have not received my payment". As per package, my recharge is due on 29th of every month. As this is february this may be 28th february or 1st march.

Today 23rd Feb. I hope they can not send sms stating that " you have not received my payment" before due date, which contains wrong information. They can send sms menioning my due date.

Everytime, they are doing some problem. Earlier in one month I have requested them to activate color ala pack. But some how there was acivaion o[censored]TV ala pack from starting, which was done by disribuotor. I was not aware about that. When I came to know that along with color ala pack, UTV ala pack is also activated, I called to their cusomer service requesing to deactivate UTV pack. Their cusomer care representative told me that they are noting down my request & they same will be processed. Again after some days when I called, their customer representative told the same things. Again they gave me some request no. After some day when I saw the same is not deacivated till now, again I called cusomer care. At this time they told that, they same cane no be deacivated before one month.

Please see how cusomer is getting suffered due to oher's mistake & dish TV is not bohered about this.

I bought a Samsung LED TV on 5th Feb 2011 at Reliance Digital. I was given a DishTV Hd connection coupon with voucher no[protected] on 12th Feb 2011. Instead of giving the voucher with the TV, they took a week to do that. Initially they made me believe that DishTv will install in the week that was taken to give the voucher. Then I called DishTv to register for the installation. I was given a complaint no 54260518. Till this date the installation hasn't been completed by DishTv. After vexed up with the calling [protected] number for 5 days started writing email to [protected]@dishtv.in . The response was prompt. They assured me installing in 24 hours time nothing happened in 96 hours. I went on communicating each day, they initially apologized and promised in the next 24 hours for the first 3 days. In the last 24 hours, there is no call but promise to install soon. What I realize is that they have no serious commitment. Samsung was informed of the problem with DishTv. The response is that they escalated it to higher ups in the company. But, they are also not having any commitment.

Dear sir/madam,


Rechrge of Rs.150/- was done by us of dish tv on 16th Feb 2011. After several complaints to dish tv there is no activation done by dish tv on 20th Feb 2011 at 16:42 hrs.

Every time we are getting different answers from different operator. The customer asking us and bother time to time.

If customer face such type of problems again and again then what is the meaning of INDIA'S NO 1 DISH TV PROVIDER. Only logo never works to market the product.

I requesting to your honour pls solve the problem at the earliest.

We have minimum 35 tele contacts of dish tv provided by dish tv. Also a thinkable part is, Recharge of Rs.150/- and complaint expense is near about Rs. 350/-.

No signal is received to set top box from dish for all pay channels eg. zee, sony, starplus, zee marathi, etv marathi etc. Error code no is 301. But all DD free channels are working well. some etc regional channels are also working. No service is abailable to our village from Shopkeeper from Narayangaon (PUNE) from where we have buy the DTH Dish. It is not working from 7th feb. 2011. Also no any responce from DishTV Email or SMS Serveice. Please solve our problem.

VC No. is :[protected]Ramdas Mambaji Shete) A/P & Tal. Junnar, Dist. Pune

Reg. Mobile No. is - [protected]

1. In july 10, i purchased thru online booking a dish tv connection with following details-dish tv VC NO [protected] STB NO DST[protected]
Immediately after installation i lodged a complaint about defective set top box resulting in 1.delayed response time in switch over of channel which takes more than 8-9 secs and poor range of remote control which does not work beyond 6 ft and only in straight line /right angle to stp. No one has attended the complaint and it remains unresolved even after 8 month despite several reminders.


2. In Jan 2011 i lodged a complaint about not receiving signal ,and requested the customer care to send a person to look into the problem . subsequently after 3 days the signal resumed but there was no sound. This was informed to customer care who promised to send mechanic to attend the problem but did not send any. The problem of sound contuing for over a month and despite of many reminders ,it has not been attended by the company though they have confirmed that it was due to defective set top box.

I have deminded for replacement of STB or REFUND OF the SUBSCRIBED amount alongwith MONTHLY RENTAL (Rs 325) .


ADSAO

I had requested multiple times spoken with almost 10-15 customer care ppl and their supervisors but this complaint is never getting solved. Every time they say that it will get resolved within 2 hours and it wont work though.

Complaint: I had asked them to activate DishTV La Carte pack for Discovery Sci and Discovery Turbo in my cashback offer. But complaint is not getting resolved as mentioned.

My DishTV VC Card NO# [protected]
Name# Jayraj Vahadane
Cell#[protected]

Dear Sir,

I have recharged my dishtv (Zee) account successfully for Gold Pack ( 192 + channels and services ) ( Transaction No.[protected] by paying an amount of Rs. 2500/- on[protected]:12 PM to my v.c no: [protected] by using www.dishtv. under transaction ID: RI[protected] user ID: arati.[protected]@yahoo.in under password: [protected]. But it is regret to inform that I am not able to view Marathi channel of IBN Lokmat out of other Marathi channels under Gold Pack. Awaiting necessary action in this regard immediately.
Regards
Arati S. Gavande
Mob.No.[protected]

I Barjinder Singh puchased Silver pack the number of channels they prvided me the time of recharge now after one month they have changed the plan they reduced the channels and this is second time.

Dear Sir,
this is second time i'm giving complaint against this service provider(Dish TV DTH Service).my existing package is South Silver cricket. according to their new package system they are supposed to provide the channel in which any match of india is telecasted. i even gave a complaint to their phone in service but no solution till now.i dont understand why do they give such packages if they cant give good service to the people. earlier people could say that TV is an iddiot box.now we are forced to say that Dish tv set top box is an iddiot box.plz do something about it ....my VC number is [protected]

Hi,

I, Fahimuddin Sayed, had placed an order for 2 connections of Dishtv via Recahrgeitnow.com, a vendor of Dish TV. The transaction took place online on 31st Dec 2010 at 8:06 pm where I paid Rs.1380/- to them and the order id was R[protected] and token no. 1915660. The delivery for the 2 connections was to be made on 6th Jan 2011. But it was not delivered even by mid Jan. On mailing Rechargeitnow.com, I was advised to get in touch with Dish TV directly. I called Dish TV and cancelled the order and asked for a refund but nothing seems to be happening. I have mailed them more than twice and also spoken over phone time and again but no actoin is being taken.

I request help on the matter as I feel helpless and cheated by the company.

Regards,
Fahimuddin Sayed

BEFORE THE HON’BLE PRESIDENT
ARUNACHAL PRADESH STATE CONSUMER-DISPUTES DRDRESSAL COMMISSION,
65 VIVEK VIHAR
ITANAGAR – 795 111



Complaint No 664292/WSC/DISH TV
Dated 08 February 2011


COMPLAINT UNDER SECTION 12 OF 1986
CONSUMER PROTECTION ACT



SUBEDAR (PA) SANJAY WAGH
GOC SECTT
HEADQUARTERS
5 MOUNTAIN DIVISION
PIN : 908 405
C/O 99 APO


VERSUS

1. SHRI. R.C. VENKATEISH, CEO
DISH TV INDIA LIMITED
FC-19, SECTOR 16 (A), FILM CITY
NOIDA (UP) - 201 301

2. SHRI. JAWAHAR GOEL, MD
DISH TV INDIA LIMITED
FC-19, SECTOR 16 (A), FILM CITY
NOIDA (UP) - 201 301

3. M/S BHASIN ELECTRONICS
TENGA VALLY MARKET
PO - TENGA VALLY
WEST KAMENG DISTRICT
(ARUNACHAL PRADESH)


CHEATING BY DISH TV INDIA LTD AND
ITS AUTHORISED DEALER

1. That, I, Sanjay Chandrabhan Wagh, s/o Shri Chandrabhan Dagduji Wagh, age 46 years R/o Quarter No P – 310/04, Jadunath Enclave, (Near Old Water Tank), PO – Bhatinda Cantt (Punjab) 151 004, state on oath as under.

2. That, I am a serving soldier and presently posted with Headquarters 5 Mountain Division, c/o99 APO (Far border areas in Eastern Provinces). I have been posted to this Headquarters from a Highly Active Field Area in Jammu & Kashmir..

3. That, I have purchased DISH TV Antena, LMB and some 10 meter wire from M/s Bhasin Electronics, Tenga Vally (Arunachal Pradesh) who is authorized dealer for DISH TV India Ltd, on 12 September 2010. The dealer has demanded Rs 1,060/- (Rupees one thousand and sixty only) for the aforesaid three articles (Copy of the cash receipt attached). However, when I saw the advertisement of DISH TV that the entire kit and installation charges of DISH TV set is Rs 999/- (Which includes DISH TV Antena, DISH TV Set Box, DISH TV Remote device and connecting wire measuring approximately 20 meter). When approached the dealer, on the very next day, he refused to give me any set box/remote and rather threatened me to leave his shop and do whatever I can (It is also pertinent to mention here that this dealer is extracting Rs 30/- to 50/- for every recharges from we soldiers, every time).

4. Simultaneously, I have narrated the incidence through e-mails to the Customer Care DISH TV Ltd ([protected]@dishtv.in, [protected]@dishtv.in, [protected]@ dishtv.in), DISH TV Ltd Escalation Department ([protected]@d ishtv.in), DISH TV Legal Dept ([protected]@dishtv.in). I have written as much as 30 – 35 mails to all these addresses since last four months or so (the record is available with me with their anfractuous replies). However, despite resolving the issue the DISH TV peoples (naming Mrs Jyoti Sharma, Mr Nikhil Maheshwari, Mr Sundaram Triyar and Anil Kataria in Customer Care Dept) (some Mrs Supriya in escalation Dept) and (Mrs Sunayana of Legal Dept) asked me to go to the dealer and collect Rs 135/- from him.

5. Sir, I am poor army soldier and have already incurred a heavy expenditure as tabulated below to process the issue for amicable resolution with the DISH TV Ltd. In view of the foregoing you are earnestly requested to provide me the following amicable compensations at the earliest :-

Ser Details of Expenditure Amount Remarks
No



From M/s Bhasin Electronics, Tenga Vally (Arunachal
Pradesh).

(a) Extra money paid to the dealer, ie Rs 61//-
Rs 1060/- minus Rs 999/-.

(b) DISH TV Set Box and Remote Device -

(c) Expenses towards this case, including Rs 875/-
Telephone charges, paying frequent visits
to his shop and internet expenses.

From CEO & MD of Dish TV India Ltd, NOIDA (UP)

(a) Expenses towards processing of this case Rs 50,000/-
and the expenses caused to me due to
tremendous mental anguish/anxiety,
other related expenditures as well as
psychological harassments and mental
trauma.


Place : Tenga Vally (ALP)
Deponent,
Date : 08 February 2011 (Sanjay Chandrabhan Wagh)



VERIFICATION


I, Sanjay Chandrabhan Wagh, s/o Shri Chandrabhan Dagduji Wagh, age 45 years R/o Headquarters 5 Mountain Division, Pin – 908 405, c/o 99 APO, do hereby state on oath that the contents of this affidavit are true and correct to the best of my knowledge and belief Hence verified the same on this Eighth the day of February 2011, at Bomdilla (Arunachal Pradesh).






Identified By Deponent
(Sanjay Chandrabhan Wagh)





ADVOCATE



Dated : 08 February 2011 Deponent
(Sanjay Chandrabhan Wagh)

DishTV very worst service and Customer Care
Dear Sir/ Madam,

I’m Dr. SR Nagpal Resident of HM-243, Phase-2, Mohali- Punjab. I purchased DishTV connection of last year. Since last six months I’m continuously facing “Inconsistant and poor quality of vedio on All Zee and SONY channels, Audio is also very disturbing” problem apart from this problem I’m also in problem of their customer care services of such a reputed group. Whenever I call at[protected] at Chandigarh, after about 7 days countinuos dialling I got my call thro.After loddging my complaint last week on dated[protected] Representative came to my residence and told me to first pay Rs. 150/- then only he will see the problem. Which I paid and after 10 mts he told u talk to our Noida office, it will be taken care by them. Now countinusly I am calling to Noida office by making STD calls. but all the times I anm gettig reply that out systems are not working and we are helpless. Mr. Dheeralj at Customer Care Noida ussaly attending the phone and he says , sorry Mr. Nagpal we can not serve you in your city.He he does know how to talk with the customers.After wasting STD calls even I am not able to get any response ,even I have to hold and wait for more than 10 minutes.

Finally I get the answer that u SMS from ur register Mobile No. I done the same but I got reply that sorry this is invalid no. If this is an in valid no. then how I am getting alerts from Dishtv on daily basis on the same no.

I failed to understand, it is just making fool to customers.

Being a high hope I am forwarding this mail and hope to get the justice and requesting strict action against the Dish tv Customer Care and thier worst Service and response to the customer.

For any more detail of harrasment I amy be contacted at

[protected]
Regards:
Dr. SR Nagpal
Mohali
VC No.[protected]

email id : [protected]@hotmail.com