DishTV Complaints & Reviews

Dear Sir,
Since last 5 years I am using Dishtv service (VC no. [protected]); I have subscribed for 1ys(The Platinum package) So that I could enjoy the Cricket world cup 2011 and as well as IPL session 4, I have lodge my 1st complain on March 4th about alignment problem, without my conformation these people have closed the ticket. And my 2ndcomplaint was on 27th March 2011 with the same problem but not getting any proper response from DishTV side. Every time I have to repeat the whole history of my complaint, the person will either direct me to a wrong option or commit that my problem will be rectified without fail within 24 hrs and then I will have to call back because there is no response at all. I have been following with Dish TV Call Centre on a daily basis and every time they write back typical answer that the complaint is forwarded to the concerned department and they would get back to us. On April 12th the set top box is not working, because o[censored]pgradation of software form Dishtv end. I made a complaint to customer care and they told to resolve the issue within 24 hrs. Till the date they didn’t solve the problem. On 17th April the complaint was attend to and I was told that the Set top box is faulty and would require to be taken to the Service Centre along with the VC Card. However, when I got contacted the local Dish TV Centre who told me that Set top box is software need to be reloaded or swapped with another one refurbished one. After that I’ve called several calls to Dishtv but they are giving me excuses every time. We really don’t know what the state is so pathetic for customer service with Dish TV and we feel cheated by their local staff and laziness of resolution of the problem from their backend team. I have decide to give an consumer complain, I got all the conversation details and also voice call records with me. Looking for consumer court support for resolving my issue

Following are the Complain #
56424328
55153923
57267740

Regards,
Sahajanand M
+91-[protected] / [protected]
[protected]@hotmail.com
VC No : [protected]
SMS ID : - 515291

Please Find the attached for mail that i have sent to dish tv

I have paid renewal charges of Rs. 300/- on 24/4/2011 for my VC No. [protected] and till 28/4/2009, I was enjoying silver saver package with colours channel. All of a sudden on 29/4/2004 I received the message, and they have changes my package to Gold cricket and reduced the renewal date, which is not acceptable. Since last two days they are replying that your complaint will be solved within two hours. I have requested ever time to solve the problem and my position must be as it was on 28/4/2011.

SIR,

ORDER NO. DATE DTH NO. SERVICE AMT
DTH-[protected] 22/04/2011 [protected] DTH 200

MENE 22/04/2011 KO DTH SE ONLINE RECHARGE KARVAYA LEKIN A/C SE PESE TO DEBIT HO GAYE HAI LEKIN RECHARHE UNSUCCESFULL HUYA HAI. MENE BANK STATEMENT KI DETAILS APKO ATECH KAR DI HAI..
DTH COUSTMUR CARE SE BAAT KARNE PAR VO 22/04/2011 SE EK HI BAT BATA RAHE HAI KI 24 HOUR ME APKA PESA VAPIS AA JAYEGA. LEKIN AJ 27/04/2011 TAK TO KOI PESA NAHI AYA HAI........COMPLAIN DETAILS BHI APKO SEND KAR RAHA HU.....
COMPLAIN NO. [protected] DATE - 26/04/2011

We have recharged our subscription until 17th July 2011, but TV message says our payment is due on 13th April and all the channels have been blanked out since 13th April.
Our Dish TV a/c no is[protected].

This is totally unexpectable as we are paying for the services and not getting it.

Appreciate your earliest possible action.

For any future communications you can contact me on [protected]@manliftgroup.com or [protected]@yahoo.com.

Thanks n Regards,

Hi Sir/Madam,

This is Niveditha Gadi. This complaint is regarding the reinstallation of DISH TV Antenna and set up at my new premises. I have called DISHTV customer care more than 10 times to dismantle DISH Tv antenna from my old address and reinstall at my new premise.

The DISH TV customer care always mention that your problem will be resolved at the earliest and give me a reference number regarding the complaint and also mention that the local DISH TV guys will call you and resolve the issue. but inspite of calling the customer care many times the local hyderabad DISH TV service people never called me. I have also paid the recharge amount for the whole month. But I am unable to watch TV. It has been almost a month since i moved to my new premise and also i have been complaining DISHTV to reinstall the set top box and antenna.

Please look into this complaint and see that this complaint be addressed at the earliest. The DISH TV cusomer care is the worst one i have ever seen. I donot recommend anybody of DISHTV services not even to my friends and collegues. Please make sure to buy any other DTH service available in the market other than DISTV. I am also planning to terminate my DISH TV service and planning to go for a SUN DIRECT.

My VC No.: [protected]
Contact No.: [protected]

Old address: A 79, Journalist Colony
Jubilee Hills, Hyderabad - 500033

New address: Flat No.: 301, 4th Floor, VAISHNAVIs SAI RESIDENCY
Near SILVER OAKS INTL SCHOOL, KOLAN RAMACHANDRA REDDY COLONY
BACHPALLY, MIYAPUR - 500090
Hyderabad.

Thanks
Niveditha Gadi

This is a Fraud ! I booked a Dish TV Set online on 21-Apr-11 and the Frauds started from that point:

1. I immediately got a call from the Online Sales division who told me that if I pay online I'll get the set after 3 days, instead, if I pay cash on delivery, it'll get installed the next day however, I'll have to pay Rs. 1411 instead of Rs 600. When i checked online yesterday, the turn around time is the same for both the type of payments

2. I got the Set Top box installed the next day after I had to call various people (dealer, technician, field engineer), but to my surprise when no channels were coming even after more than 24 hrs, I checked online & called the Call Center to chk the status to find that the VC Number [protected] I got is NOT a New Connection, it was alreday sold to someone few months back & is currently in Disconnected mode.

The Registered User name is Kareem who is a dealer in Subhash Nagar, Hyderabad. I called this person & he confirms of Not Selling an Dish TV Connection in last few days.

The two technicians who came to install the STB were Vijay: [protected] and Sudhakar: [protected]. When tried calling Vijay, his phone is switched off.

I've been calling Dish TV Customer care since last two days & nobody has done anything about this.
Complaint Number: 57840923
Complaint Number: 57823909

I want my money back

A dissatisfied New Customer

This complaint is regarding the way Dish TV folks service Movie on Demand.

I subscribed to a to a Movie by SMSing 57575 which is charged at Rs. 3 per SMS. Everytime I do this I am asked for a Pin to be entered and the folks at the call center ask me to enter Pins which they give me do not work. So far I have sent close to 19 SMS for this movie and the cost for these various SMS is more than what the movie is charged.

Various complain request #'s (example 57785262 and[protected] were given to me and eveytime the same is asked to be done, Send an SMS again, we have rest the password, we have refreshed, keep it in 999 for 2 hours and then try again with 0000 or 1234 as the pin and it will work.

Does anyone know how to solve this or is there a legal recourse for this as these folks are taking this as a regular one inspite of this not working.

Regards,

Sree

This is Ashish Rai, I am using DISH TV DTH Consumer , my VC number is [protected],

I have two complaints

1) I did payment of Rs 400/- by using online payment service of Dish TV. they are using Citibank gateway for this services. I did payment through my SBI Credit Card of Rs. 400/- on 15th April 2011 at 2.43PM, its transaction id is T10135, this payment is lost in the thirdparty gateway (Citi bank) of DISH TV. The payment is approved from SBI Credit card, but it is not going to claim from DISH TV (Citi bank gateway). For this Dish TV deactiavted my DTH servcies. For resloving this issue I called many times to Dish TV. They are just telling sent us Credit Card statment, please let me know how can I sent them statement, if CC statement will come to after one month, means I need to wait for 1 month for this clearance and after that I need to do recharge again, Really this is very worst services provided by DISH TV. Even I am providing them statment screen shot from web page of Credit card and the payment details from DISH TV Site, also I provided transaction ID T10135 of the payment. But without tracking that transaction id and closing the request. DISH TV giving very worst service. I already did the payment but still I am not able to see TV on DISH Tv DTH services, also they are charging me Rs 20 per day of deactivation of the account. Is this a way from zee network renowned company doing with consumer. Please do some serious action on such service provider.

2) My settop box of DIST TV is not working properly from last three days, for this also I called many times to DISH TV. complaint number on DISH TV Record is 5762237. Without resloving this compalint. they metion compalint is resloved in their record. And forwarded me SMS, your complaint resloved successfully. I am still unable to understand, what kind of service DISH TV Providing? without providing resolution how they mention compalint is resloved, even DISH TV told me complaint will reslove is 24 hours, but now its more than 72 hours. No technician visited to my place for resloving my compalint. Really very worst service provided by DISH TV (DTH)

Please do some serious action on DISH TV DTH for providing worst servise.

Thanks & Regards
Ashish Rai

my account is transfer to ccavanue account [protected] i s 200 ruppes

Order Number: R[protected] Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 117.207.226.108
Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number : Merchant Site URL : http://www.rechargeitnow.com plese refund my amount i s ruppes 200
N/A



CCA11DARZ411IG48126863 TRANSFER TO [protected] AVENUES INDIA PVT LTD-

Dear sir,
I am Arun Horadi from bangalore has taken service from Dish TV,but i am not able to watch some channels including set max,HBO, which are included in my package of platinum HD package. i have been calling customer care from 2 weeks, but no one responded for my complaint. This is worst part of service. please register my complaint and take proper action on company. I can provide all details of this coplaint to take action.

Thanks and Regards
ARUN HORADI

Hi,

I had sent the following mail to [protected]@dishtv.in on Fri, Apr 15, 2011 - but am yet to get any response!

Speaks volumes about Zee DTH's customer service!

--

Early February, I'd registered a complaint with Dish TV customer care
over telephone, highlighting the "technical error - 301 signal not
found" problem in my connection (VC no -[protected]).

Since this problem had been persisting for a while, I had then - while
placing the complaint - requested specifically that the technicians
coming to my place should bring an AMC contract so that I can purchase
the maintenance for 1 year.

However, you sent technicians from your franchise in Noida - P K
Enterprises (Sector 10) - on February 12 to address this issue.

They told me that they don't deal in AMCs, and can only rectify the
problem - one of dish alignment - for Rs. 150.

Without any option in hand, I had to reluctantly pay the amount and
settle for this.

Now, hardly had six or seven weeks gone by that I was facing a new
problem altogether - after a while, the screen was
hanging/freezing..!! In other words, my dish TV remote was not working
at all in such a situation.

Only when I had to switch off the main power source and switch on
again that the problem seemed to be resolved - only for it to come
back after some time..!

On calling up customer care to raise this issue, they told me that
it's a temporary thing and if it occurs again, then it might be a case
of set top box issue.

To aggravate the situation further, since the first week of April, I
found that quite a few channels are not coming at all - showing signal
not found..!


On April 8, I called up customer care to raise a complaint - reference
no[protected] regarding both these issues.Again, I put in a request
that an AMC be issued to me this time.

Now, I was told that I need to pay AMC fees (Rs.350-odd + taxes) + Rs.
150-odd + taxes (visiting charges for resovling technical problem)..!!

This was shocking to me, and I refused to pay up this amount..

And a day later, the complaint was closed and an SMS was sent to me
saying "your issue is resolved"!!

Least to say that I am deeply saddened by the way Dish TV deals with
its customers.

I've been using Dish TV since 2008, and have never come across this
kind of disgusting, dispassionate customer service.!

My point is this - Since my first complaint in February - requesting
for an AMC - was denied to me for no fault of mine.. that clearly had
got to do with the lack of the facility at the franchise you had sent
to my place..

So why should I,as a customer, have to pay visiting charges for
technical resolution this time, too??

Would appreciate a sincere and well-thought-through response.. and not
a typical bureaucratic, stereotypical one.

If my problem is not resolved to the best of my satisfaction, I will
be forced to take up the matter with the consumer rights forum.

Regards
Binay Kumar Gupta
VC - [protected]
Mobile[protected]

---

This is about the behavior of dish TV guys.
I asked for installation on 13th Apr'11, expecting the connection with in 72 hours as promised by customer care guy. I called after that, they told its in process, i'll send it ASAP.
After that i called like 100 times, every time they have given the same reply.(we'll call you back, but i didnt get any call yet from them). Finally after so much of trouble, after spending more then 200 rs in calling, i got it after 7 days. After installation they charged for cable also, as they mentioned that only 12 meters is free with installation. They told it'll start with in 2 hours, i was able to see DD1 at least by that time.
I started again after 2 hours, nothing came , i tried with various options, still it didn't work.
I called the guy, who came for installation, he told its not my responsibility, call customer care.
When i call customer care, they told me to contact the dish tv dealer.
I am not sure now where to go, whom to contact.
After spending 36K in my TV, and still i am not able to watch anything.what kind of service these junk people are providing.
Its a very serious issue, please forward it to the respective authority so that some harsh action can be taken. This junk Shiva Shakti manager name is satish, he'll promise lot of things to you, but wont do anything. I am very fed up by dish TV, so please guys before going for Dish TV, consider your option again.

SIR
EVERY MONTH I AM FACING PROBLEM WHILE RECHARGING IN ASIA'S LARGEST DTH SERVICE ie DISH TV. MY VC NO IS [protected]. MY DUE RECGARGE DATE IS 22 APR 11. I HAVE RECHARGE RS 500 THROUGH NET BANKING ON 14 APR 11 TO AVOID DEACTIVATION. BUT TODAY 18 APR 11 THEY HAVE DEACTIVATED MY SERVICE. I AM SENDING SO MANY MAIL BUT NO ACTION HAVE BEEN TAKEN. BETTER DO NOT WATCH TV BUT DO NOT PURCHASE DISH TV. VERY POOR SERVICE.

Today on 18.04.2010, I have deposited an amount of Rs.320/- for platinum pack (Rs.325/-per month) under transaction no.94871737. I think per month should be 30 days. But in my case they informed me the next recharge due date is 15.05.2010, which was calculated 28 days. I could not understand why this things was happend with me only.

You are requested to solve the problem, so that I get the dish-tv service properly.

My account no for the dish-tv service is [protected] & my mobile no is [protected].

Thank you.

I (Mushtaq Mohsin from Chennai) bought a Samsung Lcd Tv with free Dish Tv HD Setup box VC No:[protected] on 7th of April and we requested the customer care to send the installation person as soon as possible, and they suggested us that they are going to send the person on 10th April 2011 but on that day no one came for installation and we keep calling the customer care for installation. At last 12th of April 2011 three unexperienced persons from SUBHAN INFOTECH came they told us that they are the trainer and they are new to this field so they fix the antenna and told us to keep the set up on for 24 hours. We kept the set up box on for 4 days but no one came for that or we dint get a call from customer care. And we paid the installation charges around Rs.846/= (I got a invoice bill for this amount). Even today we made a call to customer care and they promised us they will rectify the problem today before 5 pm, but so far no one turn up nor we got a call from customer care. So we thought to give the complaint about Dish Tv service. And I request all the peoples think twice before going for Dish Tv connection. My number is[protected] Mohsin, Chennai, Tamil Nadu

A dish TV VC No is Installed in Name of My Father Sh Rajinder Nath Sharma
The pack used was Gold Saver Pack
The Subscription was expiring on[protected]
On[protected] i tried to get Titanium Offer through Web portal but couldn't do that as the option was not available in My Menu (!!)
Alarmed i called Customer care and After some time I talked to a senior person Rahul who asked me to mail and he will respond within 24 hours
But this never happened

On 15th I managed to talk to pranav (Again a Senior person in customer care deptt)
He asked me to deposit Rs 3550 in one shot and assured me that I will get Titanium offer
and he started the Titanium offer channels within 2-3 hours (He was the only person who cared about customer as i found in my interactions)
I deposited the Money on 15.04.2011 at 1300 hrs through net banking
In evening Mr Pradeep Rawat(Again a senior person in Customer Care Deptt) assured me that transaction takes atmost 24 hrs ,So Latest by[protected] Money will be in their account.

In morning of[protected] the channels stopped
Nothing happened in next 36 hours till date
ORDER DETAILS WERE:
Merchant Site URL : http://www.rechargeitnow.com
Order Number: D[protected] Order Received: Apr 15, 2011

Total Amount : INR (Indian Rupees) 3550.00
Payment was done through ccavenue
and it was done from the login available on website of dishtv itself

Naturally I mailed the details of order as the money had been deducted from my bank at time of ordering and asked them to start the service on basis of order details

But the response I got from them was
"We would like to inform you that as per our records, for the mentioned VC we have not received the payment of Rs. 3550/-

We request you to kindly revert with the scanned copy of bank statement, if the payment has been deducted from your account."

What is this ?

Is their order number not sufficient ?
Scaneed Copy of bank statements can be obtained on Saturday evening or Sunday morning ?
Why should I disclose my bank statement for this paltry amount to them ?

Last not the least see the example of customer care
When I ask them




"VC No [protected] is registered in name of my father Sh.RAJINDER NATH SHARMA
and is currently viewing using gold pack and paying Rs 225 per month
I wish to recharge that for *Titanium Recharge offer
FAQ of **this offer says *

*Titanium offer can be availed *ONLY BY SPECIFYING AT THE TIME OF RECHARGE &
PAYING TE ENTIRE AMOUNT IN ONE SHOT*

problem is that when I go to upgrade
i do not get This offer as option and unable to specify it
Print of Options o[censored]pgrade Screen is attached

You are Requested to upgrade the connection to *Titanium Recharge offer
I am ready to pay entire Amount of Rs 3550 for Whole Year
"

One Mr Harshvardhan Gautam writes

""Dear Sir,

Thank you for writing to dishtv.

We would like to inform you that we have a Titanium offer in which if you pay Rs. 3550/- (inclusive of taxes) for 1 year subscription, then you will get the channels included in Dish Platinum pack and New UTV with Bindass ala-carte. Please note, to avail Titanium Pay term benefits you need to click on "Recharge VC (Under Titanium Pay Term offer)" link only through www.dishtv.in with subscriber web id and password, else you will not get the Pay Term benefit.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.


We value your association and assure you of our commitment to serve you with a smile.""


LOOKS LIKE HE DID NOT READ MY MAIL AT ALL

I purchased dish tv HD about one and half months ago. For the first one week after installation i didn't get any HD channels. Later they installed a part that is required for HD connection in the dish which was not installed initially. Then i got the HD channels for one week and after all HD channels are not clear. They are getting scrambled and the video is getting freezed. I have been continously calling the customer care for the past seven days and all the seven times the different operators gave the same instruction like restore factory settings, channel search and asked me to keep in channel 999 channel. After doing all these stilll the problem is there. Finally a technical person came in person and checked all the connection and signal quality. He told everything is fine and the problem should be with broadcasting and also informed me that this problem is occuring for all HD customers and it should be solved in headquarters. Immediately i called the customer service and asked about this, but the operator told that is not true and everything is fine with broadcasting. Now after all these chases for about 1 week the problem is not solved. I am really upset about this. I will say Dish TV is the worst service provider in DTH and advise others not to go for DISH TV from my own experience.

Subject: Lethargic attitude and no ownership at call center at Dish TV, dish TV channel recharge.

This complaint is on Dish TV customer care (call center). Dish TV call center is not competent enough to handle customer's sensitive issues. Their call centre boasts on minimum 2 hours TAT and maximum 24 hours TAT to address the issue and provide a resolution to the problem raised by customer. This case which I am referring to took more than 96 hours (4 days) with no resolution at all. Complaint is against VC no. [protected]
One instance happened with me. On 7th April '11 I recharged my Dish TV account via net banking (using debit card). Today is 11th '11 (10.30 pm), the amount has been deducted from my A/c however my account has not been recharged till date. Moreover, I am getting system generated calls that my connection will get deactivated on 11th Apr '11 as this being the last date. I am completely unhappy the way sensitive escalated issues are addressed at this call center. On top of this they have stopped taking payment from HDFC net banking but have not at all intimated to customers via their website (another flaw). Also their website does not provide we customers the escalation route which is a mandatory requirement for any corporate which is providing customer service. I request that this matter to be taken very seriously and company should be penalised for all the basic requirements they are not adhearing to. I also requested with supervisors and managers at call centre over call that I need to be connected to call centre head and the same was denied right away (this is not at all acceptable again). Also no staff at any level is authorised to take an exceptional call / stand in cases of high sensitive escalated cases.
I have written 9 emails to customer care, more than 11 phone calls to call center but all in vain and was totally helpless and frustrated.
Names of the Dish TV call centre (Noida) staff who have handled my this case inappropriately (via email and on call): Deepak Kumar, Mr. Sachdeva, Parul, Asif, Sumit Kumar, Shazia Khan, Adil Shafi, Manisha Gairola, etc.
In case this customer complaints website can assist routing such customer complaints to the concerned corporate, I would request you to pl. arrange a call with All India call center Head at Dish TV (if feasible). If not, pl. suggest an alternate route to get in tocuh with him / her as person at that level should be aware of the ground level inconveniences faced by the customer.

Recent introduction of 30 HD Channels by DishTV is a huge fraud. There are only 2 Real HD Channels, Discovery HD and Nat Geo HD. The rest, including Zee TV HD, are all upconverts from SD, and at times, these channels offer even lower quality television.

DishTV is committing a huge advertising fraud be luring people in with false information. It is not worth it, unless you love Discovery and Nat Geo.

Hi,
Dish tv is the most horrible DTH service in India, and CCavenue is the most unsecure online payment portal. I paid online for a connection on Thursday (7/4/2011), CCavenue has given me a receipt of the payment on Friday confirming the receipt of payment. But DISH Tv is refusing to honour it, refund my money, or give me a connection. That 24 hour delivery guarantee on their website is not being honoured . Their customer service is horrible. Neither them, nor their Nodal officers care to respond to emails or calls. . My CCavenue order number is HO-07/04/11CAL-36751.
I have a chain of emails I sent to their customer service ([protected]@dishtv.in), to their sales team reps ([protected]@dishtv.in, [protected]@dishtv.in). I forwarded the transaction confirmation email twice after they asked for it. They even asked for a screenshot of my ebanking page of the transaction (although it’s illegal). I sent that too. Yet, even after numerous calls and emails they are refusing to tell me the status.
I want my refund as well as claim damages for the harassment.

Even CCavenue refuses to receive the calls or reply to my emails.

Regards
Anirban
Mob: [protected]