DishTV Complaints & Reviews

Dear Sir

I have Recharge Golpack(6 month Subscribe) on 03.02.2011. including Ten Cricket Ten Cricket Runing Properliy for 27 Day's but after 27 day's (Ten Cricket) Unsbscribed chanel showing on tv scrine. i have all ready subscribe (for 6 month from 03.02.2011 to 08.07.201) of ten cricket. but ten cricket remove on gold pack. i have contact dish tv trough e-mail and voice call. but hi is seys me " We have remove ten cricket on gold pack. we have no any help for this matter". Dear sir pls help me & solve my Problem.

With regard
Piyushkumar A. Maheshwari
Village:- Bhorara Ta:- Mundra
Dist:- Kutch-370410
Cont.:- [protected]
My vc no.[protected]
Dish TV Registerd Name:- Mr. BHORARA AJU

DEAR SIR,
I AM RAJU BARMAN FROM GUWAHATI (ASSAM) I AM A DISHTV SUBSCRIBER MY DISHTV ID IS ([protected]) .A NEW SATELLITE NEWS CHANNEL HAS LANCH IN GUWAHATI "NEWS TIME ASSAM" IT IS PRESENT IN LOCAL CABLE TV & IN VIDEOCON D2H.SO ITS REQUEST FROM ALL THE VIEWERS OF DISHTV FROM ASSAM TO ADD THIS CHANNEL IN DISHTV ,THANKS........

dear sir

we are purchase adish tv last sep.oct survice are good but last three days after two muntis -2 are close show a scren plz recharge card istert view
we inform dealer but any person not take reponse but we do it other wise next few hours not working my dish tv we are ingore this brand and purchase other brand
inform me soon
v.c no.[protected]
con no. [protected]
e-mail. rahul.[protected]@gmail.com

Dear Sir / Madam,

I am Abhinav Mallik and I had taken DISH TV connection on the fateful day 29th September 2010 by paying Rs. 1590 online and my recharge due date was 6th Jan 2011. I recharged my account with Rs.500 on 6th Jan 2011 and I received a confirmation SMS on 6th jan 2011 from DISH TV confirming the receipt of Rs. 500 for paltinum pack Rs. 325 p.m. under trnx no. 80467284. On 7th Jan 2011 I received another SMS saying my next recharge date was 28/01/2011.

I immediately called up DISH TV customer care and then the saga continues till date with at least 25-30 calls lasting at least 30 mins each and I am yet to get a solution. The only thing that was done is extending the recharge date till 1st Feb 2011.

Simple mathematics says that if Rs.325 lasts 30 days then Rs. 500 should last 46 days which means my next recharge date should be after 46 days from 6th jan 2011 i.e. 21st Feb 2011 and not 1st Feb 2011.

I have made several complaints with reference no. being given each time as follows
52557159 / 52558016 / 52757966 / 53471975 to mention a few.

I have spoken to junior's and senior's and everyone gives false assurance that it will be resolved soon but of no use. Mr. Nitin Gupta gave an assurance ... Mr. Deepak Khatwani was supposed to call back which he did not. Mr. Pranay has given assurances a couple of times.. and latest Miss Sarvjeet on 26th jan 2011 assured that it will be solved and on calling again I spoke with Buvnesh at aroun 5:59 p.m. on 26.01.11 and he could not connect my call to his senior Ms. Sen so he said that someone will call me back within 15 mins.but I am still waiting.

These guys have given all sorts of excuses that UTV ala carte & Neo Sports ala carte is active in my account hence my monthly rent becomes Rs. 398 ...but I would like to state that I had deactivated these ala carte packs long back and they were not showing up since 6th JAn 2011 but still they are charging for that. Evem if I consider Rs. 398 p.m. then too Rs. 500 recharge would be valid for 37 days and not 21 days as in my case.

In fact I also sent an email to [protected]@dishtv.in on 16.11.2011 but no one cared to call back.

I do not have any more time nor energy to talk to DISH TV Customer Care on phone and my main concern is that not only this time but in furture whenever I will recharge DISH TV will wrongly debit me like this time.

I would request you to kindly help as DISH TV will deactivate my services from 1st Feb 2011 for no fault of mine.

Thanking you in anticipation.

Regards,

Abhinav Mallik
[protected]

B- 8/58 Sec 18 Rohini,
New Delhi

I purchased DISH TV service online using the special online offer by paying Rs.690 on the 11th of January 2011
Installation was done on 12th January 2011.

Complaint 1:
Even though installation was done on 12th January I have not been able to view any channels till now. I get an error “301 signal not found”. I have complained several times in writing to [protected]@dishtv.in and on phone to their contact centre.

I have paid for their services fully and even after 13 days I have not received any service from DISH TV.

Complaint 2:
The technician charged Rs.990 for set top box again eventhough I have paid Rs.690 online.

I registered two complaints with customer care but have received no response.

Now I have written to their Nodal officer for Chennai and am waiting for a response.

It has been 13 days and I am out of about 2200 rupees and have not had a single channel yet

Kid you not, every time I have called their contact centre in the past 10-12 days I have got a standard response from their representatives "Our systems are down. We are unable to look up your account or register a complaint. Please call back after 2 hours". They have said this to me every two hours that I have called!!!

The only response I have got from them is through their customer care email id "[protected]@dishtv.in"

It has been exasperating dealing with these people.

PLEASE DO NOT BUY DISH TV.

hello sir my name is chauhan vinod t
my vc no-[protected]
mo-[protected]

hello sir kal mere fon me dishtv me se fon ay tha ki apko dish tv ki koi skim se 10 lack ka lotry laga he
aur ye paise apko 4 dino me mil jayenge.
aur wo fon is nomber se aya tha
1-[protected]
2-[protected].

please sir help me confirm to your risponse in my mo-[protected]

today morning i had called customer care centre of dish TV and given the complaint against shiva shakti associates Bangalore-21, who have negligently recharged on 16-12-10 ,but not changed my package to silver package as requested(receipt no. 308 of shiva shakti associates dated[protected]

due to this my recharge date has been preponed almost by one month and the connection has been deactivated unilaterally by dishtv.it is atrocious and amounts to cheating by dishtv.In my complaint I have held the dish tv responsible for all the mess created by its Representative Shiva Shakti Associates Bangalore. I call upon you to set right the things immediately without charging me any penalty,failing which i will be compelled to withdraw from clientale of dish TV and no more recourse to you.

Vageesha bhat (vc no.[protected] and mobile number-[protected])
A dejected customer of dish tv wishing to go to another service provider

All,

I had paid annual payment of Rs 3550 after seeing Dishtv sms for Platinum+UTV pack offer. I paid via dishtv website link...surprisingly i got subscribed only for 10 months and no UTV subscription.

When i spoke to customer service rep, after a very poor response as usual, they said i am not eligible for this offer as i did not make this payment using my dishtv login id and password.

This is clear cheating...how does it make a difference whether i pay online at dishtv site or using dishtv login account as long as they get full amount. If they are not resolving this...this is probably the last recharge i made....will throw dishtv out of my house.

DISHTV customers beware.....New customers beware...!!!

Refer to my VC No. [protected]/ mob. No. [protected], my next renewal date was 12/01/11, and i have recharged my VC on 10/01/2011 by Rs. 150/- through rechargeitnow.com and the transaction was success. But surprisingly my VC was disconnected on 12/01/2011. on query i heard that the payment made through net was not received by DishTV. NOW, I paid Rs. 200/- to reconnect the same on 13/01/11, from my repayment of Rs. 200/- DishTV has deducted Rs. 20/- as reconnection charge. Although no tracing about my Rs. 150/- which already deducted from my account. Asking for bank statement/ scanned copy etc, where as i have produced the transaction details of rechargeitnow.com. Who will take care of my payment which i already made, is this payment through such site rechargeitnow.com is not safe ? Please guide me not only for correct solution but i need the preventive measure against harassment i got. Please.

sir my dishtv vc no: [protected] for which i am not receiving any channels since from yesterday... this is my 3rd complaint.. and you are not responding.. kindly do the needfull..

Sir, I, the dishtv customer with Smart Card No.[protected] am unable to see SVBC Channel since a fortnight. I waited for these days. However, I could not get it even to this day. Please update it and inform at the earlier. Our Dish TV Agent in Bangalore is not attending problems properly and demands money for his every visit. Due to the repeated fault of the antenna or something I do not know, I am having this problem. However, I was demanded money every time. How is possible? Shall I approach Consumer Forum? Or will you do the needful?

Sir,
New Year greetings !
My Dish Tv VC No. is [protected].

Three times I called the customer service No. and I was on hold for long time and after that it was disconnected from other side.

My connection is presently "Signal not found".
The mechanic/service man is very busy so could not attend the complaint for more than three days.
I think Dish Tv should have more than one mechanic for the same instead of only one.
Since the services are very poor so I may get connected with other providers like Tata,Airtel.

Looking forward for some solution.

Monika Robert

respected sir
i have dishtv connection for last 2 years no. VC[protected]. in the month of sept-october 2010 they actvate extra channel without my request and charged the amount from my balance. when i contacted to agent he told he is unable to do anything and give me the number of customer care but no one response. then on next recharge i again request to the agent but all futile. then i complained to customer care on[protected] after the recharge on[protected]. they response we will do something but nothing happened. then i complained again on 3-11-10 but samething, then again on 11-11-10 twice then they response as follows
"Dear Sir/Ma'am,

Thank you for writing to dishtv.

We would like to inform you that package of your VC [protected] could not be downgraded, as per request number 48357798 your contact number was not contactable for the same.

Please note that in order to downgrade the packages, the request must be received within 7 days of renewal of VC. After 7 days, Rs.200 additional is required, out of which Rs.40 would be deducted as downgrade charges and rest Rs 160 would be adjusted to your billing.

Kindly revert with payment confirmation so that needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghavendra Singh
Customer service
DISHTV"

as i complained first time on 31-10-10 which is with in 7 days and secondly i never requested for extra channel if i requested then show the proof of request or any record. so extra charge of four weeks must be adjusted and extra channel must be stopped. now they are showing the msg for recharging for[protected] which i will never recharge and prefer to new connection from other provider

firstly i got 3 months free watching wen i took d new connenction, den after 3 months when i recharged my card with silver saver pack for a month, it finished within 20 days... d next time i recharged, again i got only 20 days watching.... wat is dis??? is 20 days=month??

I C.Hari Krishna Prasad visit dish tv site on 3rd dec 2010.For online customers there is an offer 990/- cash back offer.I spoke to customer care people and confirm that offer and i booked new dishtv connection on 4th dec 2010 through online make a payment through ICICI bank debit card at that time there is confirmation from dishtv and reply from CCavenue we received payment we will install 3 to 5 working days but they installed after 10days(i.e.,13th Dec2010) with i forward 2mails complaint against installation to customer care after then they installed on 13dec2010 that is the 1st mistake of Dish Tv.
At the time of installation i call to customer care and ask about 990/ cash back offer they told me first you install the dish tv and mail to customer care please activate the cash back offer (which voucher book is given at the time of installation)they will activate the offer.
And then 2nd mistake at the time of booking connection they told 990/- cash back offer is not given to me.I call to customer care people they told me the offer is valid up to 7th dec 2010,who's installation is in the period of 7th dec 2010. At the time of booking the offer period is not mentioned in the Dish TV site and also customer care people did not tell to me.Today i receive mail from customer care please ask to dealer but delear told me iam not responsible you booked through online and payment through online only they send the dish kit on 13th dec 2010 we are not responsible.please call to customer care.From last 15days they are playing with me why should i suffer for dish TV side mistake.They cheated the customer like that at the time of booking they said sweet words after booking the connection and payment is over they tell another words.I call to customer care people daily and 21st dec 2010 they told me simply your are not valid customer.But mistake is happen from dishtv side.I pay cash on 4th dec 2010 they did not install with in time.But till date no response from dishtv side.they didnot slove my problem.

Name: C.hari krishna Prasad
V.C.Card No.[protected]
voucher booklet no.[protected]
compalint no:51059171,51611568
mobile No.91 [protected],[protected]

I amd Doctor at Sasoon . and i have booked dish tv online and payment made through SBI debit card in month of 12 Nov.2010 for diwali offer Rs. 699.00 for two times. but Dish tv set not reached at my home adress since three months. And way to find out.

Dear Sir,

I have received this e-mail from CCAvenue but the amount has not been credited

to my account and there is a msg to recharge being displayed whenever I switch

my DishTV on. Kindly look into the matter and revert at the earliest.

Regards

Udit Dogra
+[protected]

Date: Thu, 23 Dec 2010 10:53:27 +0530
From: [protected]@ccavenue.com
To: [protected]@hotmail.com
Subject: Order No.RO-23/12/10CA-1008634 from CCAvenue

Dear Customer,

Thank you for your order from http://www.dishtv.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@dishtv.in.

ORDER DETAILS:
Merchant Site URL : http://www.dishtv.in
Order Number: RO-23/12/10CA-1008634 Order Received: Dec 23, 2010
Total Amount : INR (Indian Rupees) 500.00
State Bank of India Account Holder : Udit Dogra
Billing Address : (As entered by the Customer)
A2/114 Safdarjung Enclave
New Delhi Delho
110029 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@hotmail.com
Customer's IP Address : 115.242.7.130

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,CCAvenue Customer Service

DishTV NDTV channels show a footer scroll statement along the lines "Dear Subscriber, all NDTV channels (list of NDTV channels) will be removed from our platform shortly". This message appears to be overlaid on the channel video (like the DishTV logo and scrolling just above it).

Customer support says they don't know anything about it.
This is after they put me on hold for five minutes multiple times to 'understand' the problem with no progress in their understanding.

Attempt to escalate on their phone support gives a hold time of 30 minutes!!!

Pathetic Service.
Anyone else with similar observations on the NDTV channel issue? What about other DTH providers?

my parents recieved legal notice that they been steeling dish tv services since 2005.however my parents has been using sky since 2005.it seems very doggy after 5 year they send the accumulated bill for 5 years.what they been doing all this time never contacted,no notice and suddenly presented bill.its a matter of worry if companies treat you like this not been using there service or swiched to another supplier.seems they been punishing you because you are not their customer anymore.very offending poor allegations from companies like them.

I HAD RECHARGE MY DISH TV ON NET BANKING DT[protected] Rs 300 , thought icici bank, after 24 not credit our account .than i had complain to customer care ,
i had contract to to 5 times customer care and send 3 email to customer care dishtv
, but he is not credit my account then after i contact C. Cavenue , he reply me iwe recive your money and transfer to dishtv collection deportment , stil they not credit my account , the cheat me
i have all the details as under


[protected][protected][protected]
From: "Customer care" <[protected]@dishtv.in>
Sent: Monday, November 15, 2010 8:41 PM
To: <[protected]@gmail.com>
Subject: rechage

> Dear Sir,
>
> Thank you for writing to dishtv.
>
> We would like to inform you we have not received the payment of Rs 300/-
> on 15/11/2010.
>
> We request you to want for 48 hours for payment updation for VC
> [protected], as it is a payment of net banking.
>
> We value your association and assure you of our commitment to serve you
> with a smile.
>
> Regards,
> Sujit Srivastava
> Customer service
> DISHTV
>
>
>
> Did our response resolve your query? Please Click on the link below to
> give us your valuable feedback.
> http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=suni
> [protected]@gmail.com&Aid=sujit_k2010&Cid=3970149
>
> For any further clarification or assistance if required, please feel
> free to revert on same e-mail id or contact us on below mentioned
> numbers:
>
> Only for BSNL/MTNL lines[protected]
> For all non BSNL/MTNL lines :[protected]
>
> From all phone lines[protected]
>
> You SMS, We Call
> Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME
> TO 57575 from your registered Mobile Number and we will call you back
> promptly.
> To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575
>
>[protected][protected][protected][protected]
>[protected][protected][protected][protected]
> ------
> Dear sir
>
>
> Sub- vc Vo.[protected]
> i had recharges on my icici bank net banking statement rs 300 on
> 14/11/2010 3 pm attachment above, stil not rechage my tv
>
> i request you to recharge my tv as soon as possible
>
> thanking you
>
> sunil kumar singh
> coimbatore
> [protected]










[protected] Forwarded message[protected]
From: Service <[protected]@ccavenue.com>
Date: Tue, Nov 16, 2010 at 6:43 PM
Subject: Order Number: ro-14/11/10ca-840483 Successful
To: [protected]@gmail.com
Cc: [protected]@ccavenue.com



Dear Customer,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

Your transaction for the order number: ro-14/11/10ca-840483 has been successfully processed through CCAvenue and same has been forwarded to your merchant.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and CCAvenue cannot intervene in it.

For any details regarding the order/ services, we suggest you to get in touch with your merchant by email at: [protected]@dishtv.in

If you require any further assistance, please do not hesitate to contact us.

Best regards,

Anil R. Dhere
Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone:[protected] Support EXTS : 401/402/403/404/405/406/189 Fax:[protected]
Fax: +[protected]


Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india



BANK ACCOUNT STATEMENTS


Mini Account Statement


Account ID : [protected]




Available Balance : INR 695.07
Cheques in Clearing : INR 0.00
Linked FD Balance : INR 0.00
Total Available Balance : INR 695.07




Available Balance as on 15/11/2010 : INR 695.07




Latest 10 Transactions






Sr.No Date Description* Cr/Dr Amount
1 15/11/2010 BIL/[protected]/C.C.AVENUES/DISHTV.IN-I DR INR 300.00
2 09/11/2010 BIL/[protected]/INDIAIDEAS.COM LTD/LICP DR INR 10,392.30
3 09/11/2010 VIN/ICICI PRUDE/[protected]/0 DR INR 9,404.00
4 09/11/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 18,345.00
5 05/11/2010 BIL/[protected]/BILL JUNCTION PAYMEN/L7 DR INR 140.00
6 03/11/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 1,35,000.00
7 03/11/2010 864311 IND CR INR 1,35,000.00
8 02/11/2010 CMS/[protected]/ 4082243 CR INR 18,375.00
9 27/10/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 15,000.00
10 20/10/2010 BIL/[protected]/GEOJIT FINANCIAL SER/XT DR INR 20,000.00