DishTV Complaints & Reviews

Here is one letter I wrote to them and as expected there was no reply :-)


Hi,

With due regards ...

I am not sure if anyone will read this email or it is directly redirected to some junk folder.
If someone is really seeing this mail then I would request him/her to read till end.

I just want to let you know how I am feeling about myself of being a Dish TV HD DTH customer .
And I am wondering is it really the Asia's largest DTH Company . It may be true as you guys are in market for years. If the kind of service that you provide goes on ..I am sure you wont be.

You guys have the poorest pf poor customer service. A bunch o[censored]neducated who does not even know how to speak are there in customer care. You dont have escalation procedure. If some one is not satisfied with the representative, he can not complain to higher authorities. No transparency in complaints and resolution systems. Those guys just reply you with all common answers except for what exactly you need.

They dont bother to resolve your complaints. I personally registered many complaints in last 5 months, none of them are addressed till now. And they will never be answered too.
What is making you guys to feel like Govt officers. At least they are doing better job now a days ...far better than you. Your service is just pathetic. Its a torture. We dont have proper legal system, otherwise you guys should be behind bars for mental harassment.

If you do Google on "DTH complaints india", then you can see how many complaints on Dish Tv's name and how many are with others. You are NO 1 in this regard. How shameful it is. But you guys are simply unaffected by it. I think you have got a whole bunch of INEPT team whose motto is not to deliver.

I salute your guts of being a private company and providing such pathetic service still exist on market. I am going to create online awareness ... creating blogs and in facebook and will request for not to opt for this service.

Roping Saharukh khan as brand face does not help ..but good service and customer feed back helps.

Hope you will understand it now.

My VC number :- [protected]


I expect a call from higher authorities.

My Case :- My last complaint was regarding some alignment issue which was not resolved yet after calling to customer care for more than 5 times.

sir,
I Jagdesh s. waran have recharged for golden pack of Rs 255 on 03 Jul 2012 by net banking from my Axis bank accountICONN/49638730/030712/CCAVENUE.com, but still recharge message we didn't receive and our balance is zero. Please look forward for this matter Till now I could not received any signal of dish TV.

still i am wating no body came till date 9/4/2011comlant no 56895250

Dear Sir,
the worst DTH service is Dish Tv, I am totally shocked I was given fix faulty LNB, at my residence
from day one I am complaining the concern autoriyes about this, But no one is bother to lision to my Problem. they ask me to replace it after paying Rs.210/ . when it was a faulty piecs from beging
My VC No is. [protected]. Adress. E-12, Gali No-2, Saidula jab, IGNOU Road, new delhi-110030
contact No. [protected], As i spoke to many Official with Dish tv, notthing has happen tillyet
Thanking u.
Abhishek Saxena
[protected]

Hi -

I am sending mails daily (19 days - more than 19 mails) to that email ID. I am also keeping CFBP (council for fair business practices in loop) which is nothing but council for consumer redressal. I have kept the nodal officers - all of them. I have kept TRAI in loop.
Let us see how/when they are going to respond.

Dish TV — missing video images of channels

Hi.i have complaint related to Dish TV .i only heared the sound of my Fav. channels like ESPN, AXN but the vedio is not displayed by your service...Rohit.
Rest of the channels are working properly but the problem is occured only with ESPN & AXN ...

waiting for your replay

DishTV — disturbed chhanels

all the chhanels of dihtv doesn't work properly, always there a error of signal not found, no clear picture, low quality picture

dear sir/mam,
From last few days i m not able to see video images...
pls make it able my vc nu is [protected]...
and also guide how i can get recharge for one year

Dishtv No.1 BAD services provider.
Mere se 4 days pahle Mr. Akhlesh(Maneger) se Baat hui thi,Unko maine 3 complain bataya,wo mujhe 2 din ka time le liya uske bad bhi result nahi aaya hai.maine call kiya to caal pick nahi kar raha hai.ab mai mail kar raha hoon.

Mujhe Written me With sign chahiye ki- - -
Baarish(Rain) me dishtv sabse pahle closed hota hai.
Halki rain me bhi ye closed hone lagta hai.jabki Tata sky nahi closed hota hai
DD channel par Epg dishtv nahi provide nahi kar raha hai jab ki other DTH isse provide kar rahi hai.(GOVT. OF INDIA) sabke liye barabar hoti hai.
Sabse jyada video freezing dishtv me hi hota hai.
Channel change me 4 se 5 second ka time and freezing hota hai.
Singel dishtv ka sebse kam hota hai 60 aand 70 % other DTH 100% provide karti hai.
Har din kuch na kuch problem jarur aati hai dishtv me.
Dishtv kahta hai ki 2 din ka EPG provide karta hai jabki 1 din ka hi EPG customer ko milta hai.
Kuch channel jo customer 1 year se mail and call kar ke kaha ki dishtv ke pleatfrom par laya jaye –B4U movies,Voice of india,TEZ, Dilli aaj tak,,Sahara NCr,Sangeet Bhojpuri,Sobhagya Mithla,IBN7,Yo music,One Mh news,UTV Bindaas,Neo Creckt and sports,Praghya,DivyaMahuwa news. Ye sabhi chaneel me se koi ek bhi abhi tak nahi aaya aur jo sabse FALTU channel hai jo koi nahi dekta wo channel lata hai dishtv –Disha channel,sakti tv,Zee salaam,Gyamdarshan 1,2

Mujhe ye samajh me nahi aata hai ki dishtv apne aap ko NO.1 kyon kahti hai ,only NO. of channel se koi NO.1 nahi hota aur kahne ya bolne se NO.1 nahi hota hai NO.1 hota hai services se jo oter DTH ne provide kar raha hai.
No.1 kahna closed karo and 999 channel par dish ki taarif bandh karo……

BHAVESH JHA

To DISHTV

dear sir
mai patel hitesh pichle 6 year se apka castamar hu Mera (V.C.) No.[protected]
hai mere tv ki skin par pichale 20/25 din se sarching the new sofctor likha ata hai to vo thik karva digiye .mera renewal daet 30/9/2010 tak ka hai ya to mai to DTH copmny badladu.
thank

A message to R.C.Venkateish reg the BAD quality of DishTV customer service

J S BISHT

[protected]

Dishtv vc no.- [protected]


Dishtv customer se bahut rupees charge kar raha hai package me,other ke compareme.









Dishtv no.1 Bad DTH sevices provider……….Dishtv no.1 nahi hai..





Dishtv ki sabsi badi problem…………………..

Dishtv sabse pahla DTH compney hai, but sabhi DTH iska copy karke aage ho gaya hai….
Dishtv wahi ki wahi rah Gaye. Only channel add karma.



Dishtv kahti hai mera package sabse Shasta hai ,jo wrong hai isse Shasta Videocon ka hai jo 265 rupees me 243 channel channel provide kar rahi hai , aur dishtv ka (AA-LA pack UTV pack bhi 33 rupees ka hai aur isse Airtel 15 rupees me provide kar rahi hai, dishtv Shasta kaise hoga…



package ka price ko kam karne ke bina price me improvemt kar raha hai.

Dishtv 4 saal me abhi tak koi major problem KO solved nahi kiya hai………..

Wo rain fade problem ho,
Video freezing ki,
Free to air channel par EPG and Digital video and audio quality….

DD (govt. of India) ki hai Jo Tata sky and airtel KO bhi provide kar rahi hai (free to air channel) jisme video qulitey and EPG bhi milta hai…….

Other DTH me rain fade nahi hota and video freezing nahi and Free to air par EPG ka hona, WO bhi 7days ka and channel change me second ka bhi time nahi lagna.

Abhi kuch din pahle dishtv ne HD BOX launch kiya , usme bhi kuch na kuch kami nikal gayi……….usme only platinum pack hi run karta hai..

Uska copy karke other DTH one week me HD box lunch kiya but usme sabhi pack run karta hai..

Abhi bhi samjh nahi aaya dishtv KO itne saal ke baad kuch lunch kar raha hai to kuch Na kuch kami rah jaye….

Dishtv se other dth bhaut aage badh Gaya hai …..

Dishtv ke paas abhi bhi old satellites and old software version hai.. ye sab tab hi sahi hoga, jab tak iska interal change nahi hoga tab tak ye sabhi problem solved nahi hoga…

1- Rain fade
2- Video freezing
3- EPG and digital video qulitey and sound (free to air)
4- Channel change me time lagna
5- Singel week hona
6- Paisa only Marketing par nahi, services par use karna hona.
7- Old software and satellite ka hona
8- Koi services sabse aage launch aur bad me sabse peeche hona.
9- Daily base par kuch Na kuch problem aana.
10- Process ka bahut slow hona.
11- Channel change karte samay 301 signal not found aana.



Dishtv new new problem lati jaise Licping problem.(video and audio sath -sath nahi run karna)

Dishtv me sabhi problem hai aur isse copy karke sabhi DTH ne apne aap ko accha kar liya aur dishtv abhi tak wahi ki wahi rah gayi,aur customer ko goal goal round karwa rahi hai……..


Other DTH me koi prolem nahi aati hai and WO apne aap ko NO.1 bhi nahi kahti aur dishtv itna add karne ki kosish bhi nahi karti hai..

Other DTH sabhi riginal channel ko add karti hai aur dishtv only south and Marithi, gujrati and south channel ko add karti hai..

Other DTH dishtv se copy karke sarv gun sampran hogayi hai aur dishtv ki ussi Blind gali me round karwa rahi hai customer ko..

Dishtv only adding for Bhojpuri channel in pleatfrom and IBN7 Aur B4U MOVIES....

My request no. frowaded to my mail id..



Dishtv delete your channel in dishtv pleatfrom –ye sabhi Faltu channel add karke no. if channel count kara rahi hai.

098-icici ACTIVE, , 609-FOCUS TV, 767-TBN, 786-ZEE SALAAM, 848-NAXATRA NEWS, 857-DY365, 867-MI MARATHI, 916-ISAI ARUVI, 998-RENEWAL MASSAGE, 1340-ZEE JAGRAN,,576-AZAD NEWS,,766-SHALOM,,849-O TV,, 860 ZEE MARATHI,, 867 – MI MARATHI,, 870- SAAM TV,, 873- TV 9 GUJRATI,, 892- MAA TV,, 895 ETV 2,, 921- ASIANET,,




Maine video recording kake dishtv ko mail kiya ki Tata sky rain fade nahi hita hai.aue ye dishtv technical parson bhi manta hai.



J S BISHT



[protected]



Dishtv vc no.- [protected]



Dishtv ka pack sabse sasta pack (compare to other DTH provider package…)



UTV PACK---33 RUPEES

Rs.33/- Code-107

I am very unhappy with the services of Dish Tv. I had recharged my account on 24th Jan 2011 as my renewal was due from 28th Jan 2011. I had renewed for titanium pack(as my earlier pack was titanium)according to which I had to pay Rs 3550 and my account was supposed to get renewed for 28th Jan 2012 and I was to get UTv pack free for a year(as said the titanum pack).

I paid through the Dish Tv dealer the amount 3550 on 24th Jan 2011 after confirming from the helpline and I was said that I could pay by any mode. But I got the message on 24th Jan night that my Dish Tv was renewed only upto 27th Jan 2011 and I did not get any channel o[censored]Tv.

When I inquired the Dish Tv coustomer care I was said to call after 2hrs as they said that our system is not updated. I called again after 2hr and again I was said to call farther 2hrs later. This thing went on for almost two day. Then on 26th evening I had a talk with Mr. Danish and he said that they have renewed for patinum pack so I am not getting UTv and 1 month less. But what I could not belive this as I got a message that I have been renwed for titanium pack.I had a long argument with him and at last he told me that I will get a call back from his senior as he will be able to tell me better. But I didnot get any call back from them. This really is disgusting on the part of Dish Tv that when they could not properly serve their existing customer how will they server the new ones. The same thing happend with me last year during the renewal.

I would like to tell the conserend person that this is a compititive world and if you keep on soing this then it is not good for them and will loose the coustmer and will not have the good image in the market as mouth to mouth publicity matters a lot.

Also a new thing in this eppisode, today(27th Jan) when I called the coustomer care to check the status (as my UTv channels started coming), I was informed by Mr. Sagar to called back after 2hrs as our system is on update and I was told my balance was Rs. 700 credit and was valid for 28th Nov 2011.

Shikha Singhal

Dish Tv connection in the name of NITIN SINGHAL
vc no [protected]

Dishtv no.1 Bad DTH sevices provider……….Dishtv no.1 DTH nahi hai.

Dishtv kahti hai mera package sabse Shasta hai ,jo wrong hai isse Shasta Videocon ka hai jo 291 rupees me 267 channel channel provide kar raha hai(UTV pack and NEO pack free hai is pack me) ,

dishtv ka (AA-LA pack UTV pack bhi 33 rupees ka hai aur isse Airtel 15 rupees me provide kar raha hai, dishtv Shasta kaise huwa…jara mujhe koi Bata de..


Dishtv ki big problem WO ek baar package price increase Karen ke bad paisa kam nahi karti hai,

DD channel (govt. of India) ki hai Jo Tata sky , airtel and other KO bhi EPG provide kar rahi hai (free to air channel) jisme digital video quality and EPG bhi milta hai…….Yahi dishtv ko nahi mil raha hai kyon…Dishtv kuch paid cnannel par bhi EPG nahi provide kar rahi hai.


Dishtv ke paas abhi bhi old satellites and old software version hai, ye sabhi tab hi sahi hoga, jab tak iska internal hardware change nahi hoga.

1- Rain fade
2- Video freezing
3- EPG and digital video qulitey and sound (free to air)
4- Channel change me time lagna
5- Signal week hona
6- Paisa only Marketing par nahi, services par use karna hona.
7- Old software and satellite ka hona
8- Koi services sabse aage launch aur bad me sabse peeche hona.
9- Daily base par kuch Na kuch problem aana.
10- Process ka bahut slow hona.
11- Channel change karte samay 301 signal not found aana.

Dishtv new new problem lati jaise Licping problem.(video and audio sath -sath nahi run karna)

Dishtv only adding for Bhojpuri channel in platform and IBN7 Aur B4U MOVIES....


Dishtv delete your channel in dishtv platform –ye sabhi Faltu channel add karke no. is channel count kar rahi hai.

098-icici ACTIVE,110-Zeetv,196 star cj alive,199- Home Shop 18,, 201 premier cinema ,, 202-Action cinema,, 203-Classic cinema,, 560-zee 24 ghanta Chhattisgarh,, 611-Day and Night,, 838-Sony aath,, 839- Sangeet Bnngla,, , 609-FOCUS TV, 767-TBN, 786-ZEE SALAAM, 848-NAXATRA NEWS, 857-DY365, 867-MI MARATHI, 916-ISAI ARUVI, 998-RENEWAL MASSAGE, 1340-ZEE JAGRAN,,576-AZAD NEWS,,766-SHALOM,,849-O TV,, 860 ZEE MARATHI,, 867 – MI MARATHI,, 870- SAAM TV,, 873- TV 9 GUJRATI,, 892- MAA TV,, 895 ETV 2,, 921- ASIANET,, jayaTv,, jaya max ,, DD HD,, 198- Home shop 18,1300-dd national,1002-Bazz,648 Star cricket Hd


Dishtv itna Kisi bhi DTH ka complain nahi aata hai ………………………………………………………
Dish tv no.1 kyon hai.

Bhavesh jha
[protected]
Vc no. [protected]

We have recharged our account for Rs.250/- on 09/02/2012 but still TV is not working...also we spoke with your customer care executive on 11/02/2012 Mr.Thuhal but we are not satisfied with your interaction...please solve our problem immediately ...


regards
Shanil
mob:[protected]
[protected]

hi, i also agree with this. i am going thru this right now. dont know what to do. let me know i[censored]r issue is solved. i will also do the same thing. i am fed up with those guys :(

This issue is not yet solved.However they promised once again to do the installition with in today..let see wat gonna happen..

DISH TV HD connection — Pathetic Service of Dish TV

Hi, I got a Dish TV HD Platinum connection installed at my place on 11th Feb 2011 and my VC no. is [protected]. After half an hour of the installation, suddenly due to bad weather, signal got dropped and signal error message started showing up on my TV. After waiting for long I did a complaint on their customer care no.[protected] on 13th Morning around 10 am and the complaint no. is 54123877. I talked to Ms. Bindu who is a customer care executive and she assured me that the engineer will visit my place within 24 hours. But as expected, engineer did not visit my place & the problem is still there. Then I called customer care in 14th morning and got the same response from customer care executive and that day also no body visited my place. I again called customer care on 14th Feb evening but did not get any response. Today is 15th Feb and its now more than 48 hours since I’ve launched a complaint but no body visited my place and the problem is still there. I’ve tried customer care no. 6 times since morning. Out of it 2 times I’ve been put on hold for more than 20 minutes & then suddenly call got dropped.

1 time I speak with Mr Ajay who is the supervisor for customer care and he assured me that engineer will visit my place by 15th evening 4 pm and he assured a call back on my no. Neither the engineer visited to my place nor I got a call back from the service center.

Then 1 again called the customer care & while the executive was connecting me to the supervisor suddenly because of no reason call got disconnected.

Then 1 called for the fifth time and talked to Mr. Dheeraj, who also says is the Sr. Supervisor for customer care. I asked them to refund my money and disconnect the connection as I’m highly dissatisfied from the services & irresponsible behavior of the customer care. He managed to convince me with the assurance the today only my problem will be rectified.

Finally I got a call from no. [protected] which is an authorized customer service center and they said that engineer will visit to my place by 6 pm. But again a fake commitment and no body visited my place. Infact when I called them for the follow up, they disconnected my call. I called them again and again for 4-5 times and all the time they disconnected my call. Later on they put their no. on not reachable mode.

From all the above events you can easily make out the kind of harassment Dish TV customers are facing. This shows the delinquency, irresponsibility and non-courteousness of DishTV towards its customers. Even the senior management do not care about the customers, so what can we expect from the customer care executives.

You cannot play with customer’s time & money so I want you to take some serious action against all those who are involved in the whole incident and let me know the further action taken on this complaint. If you are not taking any action on this complaint then also plz let me know so that I take this forward in other way to the larger forum.

Thanks & Regards
Monika

Dear
i m also facing the same problem . I am with you. my VC no. is [protected]

Dish TV HD — Very poor service and installation issue

Hi ( To Whomsoever this may concern)

The background of this complaint is, I had booked a TruHD connection on 1st April 2011. As per your promise I got a call on Saturday (3rd) and that person Shekar promised to send the personnel on Monday/Tuesday. On Tuesday the engineer comes at 7.30 pm and does the installation of the Dish. When he tries to install the Set Top Box , the POWER ADAPTER DOES NOT WORK. This STB that he has got is supposed to be a NEW one but still it does not work. THIS IS THE FIRST AND FOREMOST MISTAKE. The engineer says that he will get the adapter the next day.

Finally I provide him an adapter which was my old Tata Sky connection and he installs the STB. After the STB is installed he says that the account will not be activated till the next day as the office is CLOSED. THIS IS NOT ACCEPTABLE when we are paying a whopping Rs.3500. I accept this and as per his words leave the STB on the next day.

The next day i.e. Today, I try to call Mr.Satish ([protected]) and he does not receive my call, Shekar ([protected]) - the phone is switched off. Finally call the engineer who came for installation , he cuts the call and switches off the phone. So I have not received the ADAPTER YET. I come home and see that the connection is not yet activated. IT HAS BEEN 24 HRS AND THE CONNECTION IS NOT YET ACTIVATED, THE PERSON RELATED TO THIS DO NOT ANSWER THE PHONE. This is not at all acceptable.

My VC Number given is : [protected]
Name: Aakash Yatish
Contact : [protected]

I have paid Rs. 3433 to Shiva Shakthi Associates, Bangalore receipt number : 1606.

This service on the first day of the connection is not at all acceptable, as the Indian Government has a facility for Consumer Compaint reporting, I have all the trace of the transactions. As per norms I will wait for DishTV's response for the customer request (this one), failing to which I will have to raise a Consumer Complaint.

I hope you understand the problem of the customer and respond to this immediately.


Regards,
Aakash Yatish

I have done that and have been calling the local dealer every hour. Still no response.


Thanks,
Aakash

Dish TV HD — Pathetic Customer Service

The reason is that I am extremely dissatisfied with the after sales service. I will make sure that I inform my coworkers not to buy a Dish HD connection. The customer service is a joke. I have not been able to view any HD channels and some SD channels since almost a week now ( when you consider that I got the connection only 10 days ago). After registering multiple complaints, I get an sms from them saying that you will be sending a technician on 4th of May. However, when I call the technician he says he wont come today. I call hiss boss and his boss says that he has sent the technician.The technician is then rude and yells on the phone " Whats your problem Sir? What channels are you not getting? I am too far off to come today. I will come tomorrow" . After sometime, the technician and the boss both don’t answer any calls. I call their customer care and the supervisor says he will make sure to call me back. He never calls. It’s a bloody disgrace.. I leave office early to make sure I am available when the technician comes. I want a disconnection and my money back. I did not pay 3700 bucks for this. They told me that you can’t reimburse and the only option is to sell the STB for 400 bucks. It’s a freaking joke. And no, this cannot be excused. I will not be okay even if thensend a tech first thing tomorrow morning. These lot should be ashamed of themselves. 20 HD channels are of no worth. There’s no point in buying a Dish HD connection when they don’t even provide the HD channels you pay for.

The customercare is an even bigger joke. They can't do anything. I have complained multiple times. All they say is please give us sometime to resolve this problem. I am disgusted by the service. There is no quick resolution.

Dish TV — Non Changing of plan from platinum to silver by distributor

I have change my plan frm platinum to silver thru distributor frm gurgaon.

but till date my subscription has not changed

pls contact my mob [protected]

Dish TV — Poor custmer care service and careless Dealer

I, living in Wada, Dist. Thana, old custmer of Dish.. I have subscibed for 3 months(April, 09 to June, 09). But before ending the month of June, we cant able to see our dish connection. I placed a comlplaint to the dealer, Mr Santosh Patkar before a week. But he did not pay any attaintion on my complaint.I want to continue my account again.. but the dealer is not co-operate with us...You please help us to start our connection as soon as possible...
My VC No.[protected]

Dish TV Set Top Box — Very poor services

I'm D.A.Darekar from Pune, set top box no. i.e VC NO. [protected], Very recently (from June 2009) I'm unable to see many papular channels i.e some of them from marathi, Hindi & sports. I am planning to switch over to Cable - Very bad experience of DISHTV

D.A.Darekar
[protected]

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No:, address and contact number.

Email id; [protected]@dishtv.in

my VC no. [protected]...forgot to mention in the original post

Hi,

Totally agree with you. Even I am facing the similar problem. These guys are cheat.

I gurantee because of such dealers DishTV will not have much customer base in North Delhi.

I will also dis-continueing the connection primary reason poor service from "Vashisht Electronics" and Customer care.

maine predict the winner contest mein bhaag liya aur bahut baar jeeta bhi .jab maine apna winning code[protected],[protected] jo maine mob.no [protected], [protected] se sms jeet ke mile the .maine custmr .care ko in code ke baare mein bataya aur ek baar nahi bahut baar to unhone har baar 24hours mein installation call aane ki baat kahi .jo aaj tak nahi aayi . maine yeh code 30.3.11 ko diye the aaj 10 days hone par bhi koi call nahi aaya . kya yeh scheme fraud hai agr nahi to mujhe apna prize DISH TV CONNECTION @390RS mein milna chaaiye. ADRESS= N141 SHIVALIK NAGR, BHADRABAD, HARIDWAR, UTTRAKHAND .CONTACT NO= [protected], [protected]