DishTV Complaints & Reviews

sir my name is OMPRAKASH SINGH my dish tv card no is [protected] .I h've made a recharge of 150 Rs.
but it is not providing me the service and responding me that " channel not found " . I've tried to your toll free service no. but they are not responding .
please start my service as soon as possible.

I had ordered for a new dish tv connection through internet on 6th Dec 2010 and got a online Token No. 28150, mentioning within 5 days the product will be delivered at home., it is not mentioned anywhere on the site "dishtv.in" that its 5 working days, anyways I got it installed on 14th Dec 2010, that is on the 8th day It was charged 690 Rs. All this time there was also no correspondence from Dish TV and many times I tried calling their customer care, but they are very careless in handling and rude too, I spoke with many people names (DEBASHIS) (MOHAMAD AFTAB) this people said that they are the supevisors and they will call back which never happened.

Now as its already installed and my VC # is [protected], and as per the plan I was to get a 1 months free viewing as per the website on the link: http://www.dishtv.in/special-online-offer.aspx and now on the screen it shows that you will have recharge it for further viewing.

I made several calls to customer care on 18th Dec 2010 and they provided a complaint # 51374698 , again with a commitment of 2 hours to wait and there will be resolution on this issue, the complaint was regarding the same and they say that, they have not received the form which was already filled up and was carried away by the technician whos contact number is "[protected]" . Today on 19th Dec 2010 I again called the customer care and a guy name Ajit was simply shouting at me saying it will resolving soon.

I would suggest to all my friends please do not go for dish TV, as there customer care is the worst part , simply go for any other service, other than Dish TV my contact is [protected]

send sms ,for ala cart pack 2661 yet not active these chanels . [protected]

Hi,
This is to inform you that I am one of the subscribers of Dish TV.
My VC No is – [protected].
As per due recharge date was 15th December 2010 and it was the first recharge for me. I have recharged
INR 500/- on 14th December 2010.
After that I have called to customer care on 15th of December 2010 and requested to downgrade the main package from Platinum to Silver Saver and deactivate all ala carte except “Colors, UTV Bindass and India Cricket Pack.”
And I have been informed by customer care as per my first time recharge there is no downgrade charge applicable.
Even I got confirmation SMS from Dish TV on 15th December at 11.20 PM to my registered mobile no – [protected] as “you have chosen Silver Saver Pack & next recharge date is 16th February 2011.”
But after that unfortunately I got SMS on 16th December at 3.46 AM as “you have chosen Platinum Pack & next recharge date is 27th January 2011”.

Then I have requested from online account to call me and got the call from customer care at 11.14 AM on 16th December.
As per the customer care executive, she told me your account has been upgraded to platinum pack by mistake and it will be correct as per your request by 2 hours.
But there is no improvement after 3 hours as well. Then Again I called few times at customer care but there is no resolution still now. I can observe now, there is Silver Saver Pack is activated but still few ala carte has been activated when I have not requested for those ala carte. My request was for only for 3 Ala Carte “Colors, UTV Bindass and India Cricket Pack.”

Please find below mention request number from customer care:
1. 51267774
2. 51268224
3. 51279177
I have experienced several times this type of worse service from Dist TV


Now my question is there
1. Is it really customer care service?
2. If it is then all guys from team, are they really trained or educated to understand customer request?

I think no, this is a useless call center even your telephony system also so noisy , customer and even your agent also really struggling to hear voice from each other.

I want to inform you this point also, when I have requested to talk with senior, then always line has been disconnected from agent end. Even I did not get Nodal Officer number or email ID after several requests.

And I personally feeling the dish TV service now a day’s really worse service in India because I have experienced several issues with Dish TV and with customer care.


We have more than 3-4 Dish TV connections and we are facing same issues every time.

I cannot remember all VC numbers but I can provide you all registered number
1.[protected] – Abanti Kumar Mandal
2. [protected] – Jalika Saw Mandal
3.[protected] – Anupam Mandal (Myself)

Now I am requesting to you please rearrange my service as per my request as soon as possible and there should not be any charges applicable, because this is not my mistake. There should not be any downgrade charges and I wanting to refund the amount to my Dish TV account from 15th December as Silver Saver PACK. I won’t pay a single penny for the Platinum pack and all other ala carte as it is activated without my request. Just refund my all amount which has been deducted for activation and for continue from 16th to till now.

As per my request below mention package should be remaining.

1. Silver Saver Pack(Base Pack)
2. Colors(Ala Carte)
3. India Cricket Pack (Ala Carte)
4. UTV Bindass (Ala Carte).

I want this issue as resolved as soon as possible and provide me the Email ID and contact Number of Nodal Officer and top most level of your company.


Regards,
Anupam Mandal.
[protected]

Sir,

I'm having the Dish Tv DTH services since 2008.

I have recharge my account for one year i.e. upto July 2011 under the Titanium Package.
Sir, my set top box work properly but on 08.12.2011 Dish Tv send the some Software up-dation massage since from my Set Top Box (STB) showing ERROR massage. Then I call to Dish Tv' Customer Services on 09.12.2010 and launch my complaint vide No.[protected]Mr. Nitin attended me) on 10.12.2010 at 2.30pm i got call from Dish Tv regarding my problem. I brief him and he take my STB for repair, but after Half and hour he call me this STB was not repairable and this STB was out of warranty . Then I ask him for the alternative he & what about my balance period. Then he told Rs. 350 + tax to be extra charges then they issue the NEW STB. I agreed to pay, but he don't have any STB. Then he suggest me to I go to the any dealers of Dish Tv at Bhuntar. I'm approach to M/s. Tarun Enterprises, Bhutar, they also try but they could not solve my problem. then I'm again call to Dish Tv ask them what action they taken but they not give the proper reply.
Since 09.12.2010 I'm help less from all side of Dish Tv.
My Dish Tv Connection Details is as under:

SMSID: 3458884 Status : Active
Viewing Card Number: [protected] Zone : MARATHI
STB Number: 0815ABF07DS44504 Scheme : PLATINUM
Subscriber Name: MR. SHARAD JAYKARJI Next Recharge Date : 23 Jul 2011
City: KULLU Activation Date : 8 Jun 2008
State: HIMACHAL PRADESH Acquisition Expiry Date : 7 Jun 2009
Customer Type: DTH INDIVIDUAL Dealer ID : 24912

Therefore it is requested that may kindly help me.

DEAR SIR,
I AM A DISHTV COSTOMER FROM GUWAHATI (ASSAM), MY DISTV CONSUMER ID IS ([protected]). A NEW SATELLITE TV CHANNEL ''RANG'' HAS BEEN LAUNCH BY "NEWS LIVE" WHICH IS PRESENT IN ALL CABLE OPERATOR OF ASSAM AND IN'' AIRTEL DIGITAL TV'',"VIDEOCON D2H". SO IT IS MY REQUEST YOU TO ADD THIS CHANNEL IN DISHTV. I HOVE YOU WILL GIVE ATTENTION TO MY MESSAGE. THANKU..............

I was using Gold Saver Pack of Dish TV DTH.
On 19th October, 2010 my account has due date for recharge.
I has no use of Gold Saver Pack, So I applied for down gradation to Silver Saver pack on 16th October, 2010,
after getting an SMS reminder for my recharge.
I paid 490 rs. on 16th October.
As per they informed me they charged me rs. 40 for down gradation process.
Then suddenly they deducted aapprox. 264 rs. without informing me.
When I asked for the same they give me some reason regarding some pay term offer.
Whatever it may be, but without informing me they deducted this amount and hence my dish tv connection got deactivated on 28th November, 2010.
Its 8th December 2010. and still my problem has not been solved.
They are not giving me refund or waiver of that 264 rs.

my vc no is [protected] for dish tv service zee network. my old pack was running gold. i have not upgraded pack. but their system automatically upgraded pack. when i inform them regarding that, at that time they again changed to my old pack and dedudted rs. 40 as a degradation charges. i talked their representative, they said by mistake our system automatically upgraded package.
but now they are reluctant to accept their mistake and not rfund me degradation charges.
at every recharge they are doing same mistake that means they are cheating people.

----- Forwarded Message ----
From: Kavita Bhatia <[protected]@yahoo.co.in>
To: customercare <[protected]@dishtv.in>
Sent: Sun, 5 December, 2010 12:28:39 PM
Subject: Re: DishTv Home Delivery


When you promise to provide connection within 24 hrs and if you are not able to provide same you should be refunding the amount.
And your trader asked for 300 bucks extra and not Rs 12 per extra metre. I have lost faith from this experience.

Please refund the amount else I will have to take the help of consumer court.

Thanks,
Kavita




[protected][protected][protected][protected]
From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sun, 5 December, 2010 12:21:47 PM
Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

We would like to inform you that we provide 15 meters wire free at the time of activation & if more than 15 meters is required then you need to pay additional charges @ Rs.12/- per meter.

Furthermore we would also like to inform that amount paid at the time of booking the connection can't be refunded. Kindly confirm if you want the connection to be installed at your premise along with preferred time & date so that same can be arranged from our side.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Amit Ranjan
Customer service
DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hi,

Since he was asking for the extra amount I told him I dont want the connection.
I dont want the Dish TV connection - can please refund the amount I had paid to
book the connection.

Thanks,
Kavita Bhatia



[protected][protected][protected][protected]
From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sun, 5 December, 2010 3:18:44 AM
Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologies for the problem faced by you.

We would request you to revert with the VC number and the scanned copy of the payment receipt if the technician had charged you extra so that the needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Priti Chauhan
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hi,

I had booked a connection last week. I am not happy with service of connection
provider.
First of all it took almost 8 days to provide a connection. Every time he gave
an excuse that he does not have boys to send.
Finally when his boys came they demanded extra charges for cabling Rs 300 apart
from 221 installation charges.

When I checked with customer care they said there extra charges only if wiring
done is more than 15 mts. That too they charge 12 Rs per mt for every extra
meter.

I really not happy with the service and I want my money back. Please refund the
amount I had paid.


Thanks,
Kavita





________________________________
From: "[protected]@dishtv.in" <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sat, 27 November, 2010 11:15:16 PM
Subject: DishTv Home Delivery


Date:-Nov 27 2010 11:11PM

Dear Kavita Bhatia ,


Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We
welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1
nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
Old Airport Road Murgeshpalya, Next HDFC Bank ,BANGALORE


Your token number is 27301 Please save this unique token No:27301 for future
reference regarding this transaction.
Your installation will be carried out by M/S DAVE TECHNOLOGIES (SF) ,phone
[protected]
In case of any query or any information please feel free to call our 24x7
customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

I SUBSCRIED RS. 180/- TO RECHARGEITNOW SITE TO RECHARGE MY DISH TV VC NO.[protected] PIN 723227(DERIVED FROM YOUR SYSTEM) ATTACHED MOBILE NO. [protected] IN THE NAME OF REKHA RANA ON[protected] THROUGH ITZ CASH NO.[protected] VIDE TRACK I: [protected] UNDER EMAIL ID [protected]@yahoo.com BUT TILL DATE NIETHER RECHARGE NOR REFUND. SO, YOU REQUESTED TO GET REFUND MY RS. 180/- BY RECHARGING MY ITZ CASH CARD& OBLIDGE ME.
THANKING YOU.
YOURS FAITHFULLY,
REKHA RANA
DISH TV VC NO [protected]
ATTACHED MOBILE NO. [protected]

Sir I have recharged two dishtvs on 18/11/2010 through itz cash on rechargeitnow.com and my transaction was sucessful but not credet to customer, so I want to inform you that this website is fruad please close this site else thik about it. And I want money back that is your most kindness.

Javid ahmad sheikh
S/o:- gGhulam mohammad sheikh
R/o:- Shilwath sumbal baramulla
pin:- 193501
call:- [protected]

I have dish tv set top box. Earlier Dish TV was not having tie up with NEO. So DD National ( on channel 115) was one of the channels on Dish TV. But now they tied up with NEO. Today on 1st december there is new zealand - india one day match. So they removed DD national channel (stopeed broadcasting). So that subscriber should subscribe to NEO package. This is extremely un-ethical.

dear sir/ madam
i ashish misra is subscriber of gold pack of DISH TV along with CHANNEL COLORS. for this i submitted 500 bucks in october. my custumer number is[protected]. afer paying money i m not getting CHANNEL COLORS. i complained to your one of the center at hussainganj in lucknow twice but every time your people didnt give proper response. that is why still i am not getting CHANNEL COLORS. On 27 of november i got a call from your number[protected] at 10.32 in the morning, there was a lady on the other side, i told her to solve my complain, but my complain is as it is. Now this is my last attempt for solving my complain. After this i will not get response then i have to switch over to another DTH company.
ashish misra
mobile-[protected]

Hi All,

I called up to Dishtv CC as STB remote is not working(27/11/2010, 6:50PM). Then person (Vedivel P) logged a complaint[protected] and told that technician is going to visit my place by next 24 HRS.Then immediately i got a SMS from DishTV with the call no. After 15 mins i got a call from the dealer that we were going to send our technician by tomorrow 10 o'clock. Today(28/11/2010) after 11.00 am again i called to that dealer, dealer told that we had some issue. They were going to come to my place by 12 Noon / 1PM. At 11.35AM i got a call from the technician, that change your remote by going to some electronics shop as we didn't have the stock of remote. At the sametime i called up to DishTv CC informed the same to the CC person(Bhaskar).He told me that technician will be there at your place by 3PM. After 3PM again i called up to Dish Tv CC they told me that definitely technician will be at your place by 6Pm. Again the same story no one came to my place. Then i send a SMS to dishtv for the call me service. Then i got a call from Noida they asked me what is the issue. I told all the story. now they were saying that your STB is out of warranty.Here i am not getting one thing when yesterday i called to DishTV CC they told that your STB is under warranty.Here things are not matching. After lots of argument they told that they would send their technician but it would be under chargable basis.But i was not agreed.Now(8.35pm) when i called up to[protected] they(Naufer) told that your STB is under warranty till April 2011. Now what is this? Does DishTv CC has correct information about their customer's STB? Then again i explained the whole story to him.He informed me that your issue is under process.It would take another 24 HRS to resolve the issue.Now here he promised me that technician will be at my place by tomorrow(29/11/2010, 7PM). Let's see what is going to happen? Here i have a question to the DishTv are they No.1 or this is just a frame they are following.Even i said that TATA Sky is very good one. I have a TATA Sky connection in my home and it is working far far better than this worst DishTv.I didn't face anyissue for the TATA Sky.

Thanks,

Biswo

Dear Sir
It is very upset about the dishtv regarding the service. i have purchase a connection on 03/11/2010 by on line. but till date their is no action on activation of my connection. I also give you the below details which i have already sent to the customer care of Dishtv.

ashish rout to customercare
show details Nov 24 (4 days ago)

Dear Sir/Ma'am
Please find the attachment of the scanned copy of Subcriber application form and the installers bill for activaton of my connection.if it is not clear, so i can provide you the details given under.

On line transaction details:-HO-03/11/10CAL-23764 dated 03/11/2010.
Instalation date:-17/11/2010 at 3:35 P:M
Voucher No:[protected]
SAF No.:[protected]
VC No.:-[protected]
STB No.:- 10A9ABF39DS2730
Model:-CD100418
Dish Care Name:- M.R. Electronics
Dish Care ID:- 68118
Package:-Gold
Regional Language pack:- Oriya
Purchase:-Rs.990/-(100% cash Back)
Contact Details:- Ashish Kumar Rout
Father's Name:- Parameswar Rout
Room No.-7, Nepal Singh Building,
Sector-58,Noida, UP-201301
Contact No.[protected],[protected]
email id:- [protected]@gmail.com
Complain Nos.:[protected],49276604,49444021

i think above all the details are complete from my side. so please activat the subscription as soon as posible


Regards
Ashish Kumar Rout
[protected]


2 attachments — Download all attachments


Activation of My new connection

ashish rout to customercare
show details Nov 18 (10 days ago)

Dear Sir
Please find the attachment of the scanned copy of the aplication form and bill of the delivery.
As per Many times follow up with you regarding my delivery of the dish tV connection and instalation. Lastly it was installed eysterday , but the installed person not actiavte my connection.

As per term i have one month free connection. So please look the mattter and solve my qurey.



I have wote to you on 08/11/2010.
I have booked a connection on line Dated 03/11/2010 , the transaction number is HO-03/11/10CAL-23764. After many times follow up with your customer care Executive my set top box has not been delivered. So please confirm me when u will deliver my set top box.

on 05/11/2010, the reference number is 1884283
on 07/11/2010. i had a call against the above reference number
2 attachments — Download all attachments View all images
Scan00001.JPG
86K View Download
Scan0002.JPG

Regards
Ashish Kumar Rout
[protected]
[protected]@gmail.com

I initiated a complaint regarding no signal on 22/1110 and I was told that their respective technician will come to your home to realign the dish. All efforts to recall the technician went in vain as the service agents is not available on the phone line and not responding. Aggrieved by the response of the service agent I initiated a complaint with the Service Provider, but there too their agents do not respond to the Phone calls, putting the phone line on hold. At one instance I had to hold for 30 minutes but still I could not register my grievances.

I boked new dish tv connection online on 11th nov 10. It is a prepaid connection & I have paid Rs. 690/- for the same. My booking reference no. is HO-11/11/10CRL-25224. I have given prefered installation date 21/11/10. There std days required for connection is 3 to 5 working days. Till date I have not got my new connection. I checked with customer care on 21,22nd Nov 10. They promissed me to connect it within 24 hours. I have communicated the same problem through mail to customer care, the same is pasted below.
I requested them to refund my payment so I can opt another option, but there is no any reply from them. They are sending the same auto generated reply. Pl. help me to get my money back at the earliest.
Dear Sir/Ma’am,

Thank you for writing to dishtv.

Your request/concern is under process.

Kindly allow us to get back with a resolution, between 48-72 hours of receiving your mail.

Apologies for inconvenience caused, if any.

We value your association and assure you of our commitment to serve you with a smile.



Regards,
DISHTV Customer Care
Dear Sir/Ma'am,

From:
"customercare" <[protected]@dishtv.in> | Add to Address book |This is spam



To: <[protected]@rediffmail.com>


Subject: Re: Delay in New connection


Date: Mon, 22 Nov 2010 15:59:21 IST








Dear Sir/Ma'am,

Thank you for writing to dishtv.

We sincerely apologize for the inconvenience caused to you.

We have forwarded your request to the concerned department and assure you of a prompt response and this will be resolved within next 24 hrs.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghavendra Singh
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Sir,
I booked new dish tv connection on 11th Nov 10. My token no. is HO-11/11/10CRL - 25224. It is a prepaid connection. Prefered installation date was given 21/11/10. Till date there is no any communication regarding the installation. I talked to customer care on 21 & 22nd, on both days they have taken request & promissed that it will be connected within 24 hours & you will get a phone call from respective department. Till I have not received any phone call.
FURTHER I WOULD LIKE TO REQUEST YOU TO PL. REVERSE MY AMOUNT RS. 690/- I WILL OPT FOR ANY OTHER CONNECTION. PL. TELL THE PROCEDURE TO REVERSE THE AMOUNT.
I WILL APPRICIATE THE QUICK RESPONCE IN THE REVERSAL OF PAYMENT.

ATUL
[protected]
TODAY ALSO I TALKED TO CUSTOMER CARE, THE SAME STORY. pL. HELP ME TO GET MY PAYMENT BACK AT THE EARLIEST.

I, Naresh Singh VC No-[protected]. I have gold pack of Rs 210 but Bindas channel is deactive on my dishtv. I want this channel. Therefore Kindly send me system of activation of this channel to my email id- [protected]@yahoo.com or call me at my own number-[protected] at the earliest.

Thanking you
Regards
Naresh Singh

I have been distv customer since five years my V.C. No. [protected]. first and second year your service was good later I have not satisfied by your . service. At the time of purchase I had given my mobile No. [protected]. first and second year I got regular SMS after two years I have not recieved any massage for due date of renewal. Service point also initially first and second year quality of pitcture was good later rainy day I was not connected allowed channalls. Every time TV has display signal was not found contact customer care centre. When I call customer care centre some time it engage tone and some time it connected but the massage is our representative are busy please hold the line after holding half an hour automatically line disconnects. Your customer care centre call is costlier than your package charge. So there is no use maintaining customer care centre.

Dear sir/madam,

i did online order of Dishtv connection on 2nd November 2010.i did payment Rs.690 also..that time i did receive E-mail back ..which i am going to attach..!!!!

Date:-Nov 2 2010 11:05PM

Dear Om prakash ,


Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1 nos. dishtv new connections.

We will deliver the product in 3 to 5 working days at the following address:

Delivery Add:
S/O Balbir Singh Shanti Nagar Rajgarh Road Near TVS Motors Ward No. -01 ,PILANI (JHUNJHUNUN)


Your token number is 23630 Please save this unique token No:23630 for future reference regarding this transaction.
In case of any query or any information please feel free to call our 24x7 customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited

But still i did not receive any response..please provide me a DishTv Hardware...!!!

Thanks
Om prakash choudhary(I.P.S.)