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[Resolved]  Dish TV India — Dish TV India has blocked my VC even though payment was made on time

I live in Islamabad and purchased dish tv from Pakistan. I purchased dish tv from Pakistan nine months ago and had been using it without any problem. I even used my own credit card to make the payment successfully from last three months but all of a sudden my VC is blocked now.

According to their customer service it was blocked due to anti piracy. If I am the owner of the VC now who paid full price to purchase it from their listed authorized dealer and have been making monthly payment on time then how can it be piracy.

Perhaps if I had kept making monthly payments through dealer then it would be ok with dish tv. Since I started making payment using my credit card, VC has been blocked.

I have even faxed and emailed scanned copy of VC as a proof. But there is no response from their customer service at all. They have taken payment from credit card till Feb 10, 2009 but my VC is blocked.

If dealer had done something wrong or sold me VC which was bought in India, still why should I be suffered for this?

Please someone tell me what should be done in this regard.

My VC number is [protected]

Thanks

Babar

Email: [protected]@babarzaman.com
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  27 CommentsShareTweet

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Dish TV India — Bad Policy, No Response

I live in Islamabad and purchased dish tv from Pakistan. I purchased dish tv from Pakistan nine months ago and had been using it without any problem. I even used my own credit card to make the payment successfully from last three months but all of a sudden my VC is blocked now.

According to their customer service it was blocked due to anti piracy. If I am the owner of the VC now who paid full price to purchase it from their listed authorized dealer and have been making monthly payment on time then how can it be piracy.

Perhaps if I had kept making monthly payments through dealer then it would be ok with dish tv. Since I started making payment using my credit card, VC has been blocked.

I have even faxed and emailed scanned copy of VC as a proof. But there is no response from their customer service at all. They have taken payment from credit card till Feb 10, 2009 but my VC is blocked.

If dealer had done something wrong or sold me VC which was bought in India, still why should I be suffered for this?

Please someone tell me what should be done in this regard.

My VC number is [protected]

Thanks

Babar

Email: [protected]@babarzaman.com
you did the wrong thing of taking risk and buying dth service which is not available in your country.you have to suffer the losses.no indian dth are officially available in pakistan.

DishTV — Letter of Thanks

i am very Thank full to you for action taken within 24 hrs. i have lodged a complaint against Dist tv and the concern person relating to company contacted me next morning and corrected and accepted the mistake.
I got no any other source to thanx you. Again many many Thanks, Good Nite.

Bimal Bhattacharjee.
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Dish TV India has blocked my VC even though payment was made on time
I live in Vehari punjab pakistan and purchased dish tv from Pakistan. I purchased dish tv from Pakistan nine months ago and had been using it without any problem. I even used my own credit card to make the payment successfully from last three months but all of a sudden my VC is blocked now.

According to their customer service it was blocked due to anti piracy. If I am the owner of the VC now who paid full price to purchase it from their listed authorized dealer and have been making monthly payment on time then how can it be piracy.

Perhaps if I had kept making monthly payments through dealer then it would be ok with dish tv. Since I started making payment using my credit card, VC has been blocked.

I have even faxed and emailed scanned copy of VC as a proof. But there is no response from their customer service at all. They have taken payment from credit card till Feb 10, 2009 but my VC is blocked.

If dealer had done something wrong or sold me VC which was bought in India, still why should I be suffered for this?

Please someone tell me what should be done in this regard.
my vc no:[protected]
Auth0rized dish tv dealar of pakistan
Mr. Zahid Bashir (BUDGET COMMUNICATI0N lahore)
c0ntact number:[protected]
I was buy used dishtv then i was pay for 1 year payment was taken but not Actived last 1 year sending email to
[protected]@dishtv.in but not reply plaese actived my card no.[protected]
I was have dishtv i was payed last year for 1 year online but not actived card no. [protected].
i was so may times sending email to [protected]@dishtv.in not reply me plaese help me was payed Rs.3927.00 on 29/04/09. Plaese pl.
this card has been used by commercial
[protected]
dfgfbvfbv vvvcbvbvbbvbcv c
dear sir i am Ahmad from Pakistan my vc is steel 5 days ago .sir plz bloackd this vc
thnks

[protected]@yahoo.com

Dish TV — Credit of payment made

Dear Sirs
Various complaint by email and telephonic calls still problem is not resolved,
I Have made two payments to Dish TV one one 15/02/2011 & other on 17/02/2011 Each Rs, 250/- and they credit only one payment of Rs 250/- and other amount till this date not credit.
U have got reply from various customer care like Mr. Ansari, Mr Rajput and Mr Gurpreet but still there are no solution that credit of amount in the account. I have already forward the copies of emails communication made to you Since the 17th February till March25th 2011.
here are the reference Nos are:-
1) Payment Made BY Card on 17/02/2010 Amount RS 250/-
Account No.[protected]
password 6500
sent by sms
reply by sms\\:-
order no[protected]
pmgw[protected],
Card No S[protected]

2) Payment Made By ICICI Bank

VC Number [protected]

Payment Details
Payment Id[protected]

Amount (Rs)INR 250.00
Date of Payment15/02/2011
Debit Account xxxxxxxx
Payment Status Success
Payment Remarks dish tv
Look forward for your ealry action on the matter
Veenu Mohnani

Dish TV — non credit of payment made

Dear Concern,


Its to inform u that i have made payment of Rs. 300/- for the renewal of DISHTV subscription through
my hdfc credit card on 27/05/11. Till date the amount has not been credited to my dishtv account and my subcription has
been disconnected. Regarding this i reconfirm with my respective bank for the payment made, they replied that the payment
is confirmly received by dishtv within 24 hours of the time of transaction made and it was completed sucessfully. they also provided me my transaction id
which is 086798 and my VC no is [protected]. for this query i called customer care, first call which i made at 8.37 pm was disconected duration was 1 min 42 sec,
second call i made at 8.39 pm still was unable to speek to customer care duration was 8 min 40 sec, third call i made at 8.47 pm still unable
to reach customer care to 1 min 35 sec, atlast on fourth call i made at 8.49 pm i was able to connect to customer care Mr. Vishal Kumar
was the person with whom i was talking, i explain my query to him that the payment is made sucessfully and still not received the credit
and my subscription was disactivated, insipte of guideing me he talked rudely. this kind of behaviour was not accepted fron
a very well known company which is suppose to say is no 1 in this service provided feild. then i requested him to transfer
this call to his senior person who was able to solve my query, he put my call on hold for atleast 8 minutes. after the i
was been attented by miss kanika agrawal from exclation department, to whom i again told my problem and she purposely
disconnected the call. fivth time i call again at 9.10 pm that call took 14 min 59 sec, this time she told me that i am
putting ur call on hold and transfering it to his superior, she didnt transfer the call and put the phone aside for 8 minutes,
during this period i was able to hear the voice of people talking, after that she again disconnected the phone.
all this thing she told me on recording line. she was not ready to understand my problem. she only repeatedly said
that u have to write a mail to our customer care center i am an able to solve ur query.

first i want to tell why such kind of person r there in ur organisation and that also in customer care department
which is suppose to solve customer problem and assist them to get it solved. i have been using ur service from last 1 year.
this experiance with the customer care department have shocked me and my family for having putting trust in dishtv.
so i hope my query with be solved and i would get some assistance regarding this mail & hope some action would be taken
i[censored] r serious to improve ur brand immage as the best service provider in this industry, again hoping that some action would
be taken against the person whose names has been mention in this mail.



Thanks & regards

Vishal

Dish TV — non credit of payment

on 01.09.2011, Rs 200 transfered to INB CC Avenue Bills through SBI internet banking, branch Indira Place, bhilai under the following details for Dish TV recharge which has not been credited to my dish tv a/c.

Details----[protected] AVENUES INDIA PRIVATE----Rs 200.00

kindly refund the amount to my bank a/c


S K MITRA
M [protected]
e mail skm_ [protected]@yahoo.com

Dish TV India — wrong VC nos

Ref complaint no[protected].I had after lot of e mail exchange /phone calls was assured that my VC [protected] will be made child of PARENT VC [protected].Now due to some mistake on DISH TV they have erroneously made the parent VC as [protected] . The entire correspondence is there in their records , why cant they see & clarify, instead of asking for documents again & again . The SAF form too has been sent to them 10 times .Mr Harvendra Singh the nodal officer is in picture his intervention made DISH TV accept my child connection complaint but then they have messed up the VC nos & it is entirely DISH TVs responsibility to rectify it .The CCare fails to respond logically sending me the stereotyped replies again & again.Nodal officer Harvendra Singh fails to reply to my e mails & his phone no is unanswered. I am indeed harrassed & agonised mentally .
Regards
Respected Sir,
I the under signed respectfully state that my VC No.[protected], i had recharged severally, but it shows invalid VC. I wrote several letters to customercare, but no body reply satisfactorily, i have rechrged the abovesaid VC on 4/12/2012, but so far i cant see any channel on dish, 4 days have already gone to reharge the same on online, but so far nobody contacted me, i tried to customer care number, but they are saying they are cant do any thing, they gave me contact No.[protected]. tried 100 times to contact but nobody answer on it.I dont know who is the main who, whom can i contact, i am now fade up that nobody from customer care help me. I tired to contact everybody, so this is the last try i[censored] can take action against the customer care, who did not answer me through i had recharged on 4/12/2012, and had severally send email, nobody start dishtv channel so far though 4 days has gone. so i request you to reply on my letter immediately, so i can either continue dishtv cable or to take another companies dishtv. awaiting reply. My Mobile contact No.[protected].


Yours faithfully

Rajan Kambli.Mumbai
I send Emil to www.[protected]@dishtv.in, but nobody take care about my complaint, why dishtv is showing Actor Shahrukh Khan in advertisemtn. He sincere, , and innocent, pl, give me Shahrukhan contact number, so as i can ask him what is fault on going on dishtv. what is his services. My VC No.[protected] and contact number is[protected]. I had purchased the Dishtv in india i.e. in mumbai and i used it in india contineously. When i contacted customer care sevices, they aske me are you using this connection in abroad, what is this. What is customer care services. What they taking carea about customer. I am not satisfied.because i am now suffering several days, though i recharged it.

DishTV — updating my account and i wanna change my pack

i want to update my account instantly... and i wanna change my monthly pack.. and i want to add another mobile number... so plz plz do it fastly

Don't Contact Any custemer servise

Sir I want to change my pack in dish tv so, i do call custemercare then not taking call

Regarding service & charging again & again for visit charges

We are customer of dish tv since last 3 years from last 2-3 days box is not working so we called customer care after half hour talk he register our complain & send a techincal person from gomti nagar & cahrged 170 rs after half hour our box not working again we called call center again than he asked again service charge & told us to replace box
Dear R C Srivastav,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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