DishTV Complaints & Reviews

Guess by now its a known thing that Dish TV customer service is a like a blackhole!! Another instance of proof is here. Check out the events as they unfold!

1. About 5-6 days back - my DishTV VC is due for renewal in about 2 days
2. Dish TV keeps pumping messages to my mobile on Ugadi offer!
3. 4 days back someone from Dish TV Dealer calls me up and asks about my renewal asking me how do i renew. When I tell them that I do it on the net, I am told that the Ugadi offer will not work if we recharge through the net! I keep harping how can that be, but I keep getting the same answer!! So finally, the great executive says she will send someone to pick up cash. Cheque?? "no sir... it will then take 4 days to activate"!! WOW...I give up and tell her - "Ok madam.. send your guy I will pay cash". And, how do I verify the guy is from your company?". am told "sir.. he will give you receipt"!! uh!! good enuf?? anywayz...
4. Next 2 days pass by - no sign of the guy.. I call this lady again.. am told "sir.. he was not there.. he was absent.. bla bla bla.."will send tomorrow..
5. Tomorrow comes in this case. but the guy doesn't!! Meanwhile a guy calls up from DishTV company itself! About the same subject!! He tells me he would send a guy and I can pay by cheque (which is more convenient compared to cash!) - no problems! And he says, in any case (cash/cheque/...), the channels (which by now have almost gone dead) will be reactivated within 4 hours! Even he confirms that if we pay through net, the offer doesn't work!
6. Another day passes.. no sign of this guy also!! Meanwhile the lady calls up asking whether she can send the person (and by the way I had forgotten!! this lady gives a totally different amount for 1 year subsrciption from what our guy from the COMPANY gives!!). I tell her - "madam.. the guy from the company is coming and he is ready to take the cheque and reactivate within 4 hrs.. why cant u?".. "No sir.. if it is cheque its 4 days... and i[censored] are giving cash i will send someone"... "then let the company exec come madam"...
4. hmmm... i keep waiting for this elusive guy! and meanwhile start calling up the bangalore customer care (uhh..its actually "customer, who cares!!!") number and the toll-free #... i keep calling.. keep calling.. 10.. 20 .. 30.. 40..50.. 100.. >100.. still cannot reach!!! I dont know who on earth can reach these numbers!!!
5. Another day-and-a-half passes. I logon to dishtv website... try to send a complaint.. submit..submit..submitt... 15 times.. uh.. 500.internal server error.. !!! WOW.. And again I try to go through the recharge scenario... the offer thing must be hidden somewhere.. i cant see it at least.. and.. the user interface!! wow..need to get a part of Einstein's brain to understand!!
6. I now call up some Chennai number... and voila.. it connects! (mind you - its not a toll free # :-) ).. and someone comes on the line and I tell her about the experience till now...! She says "no sir... the offer is valid with all payment modes..."!! Uh!! I reconfirm.. "Yes sir" comes the answer..! OK.. "madam.. pls stay on line then while I recharge through the net, i can't understand the interface" .. patt.. comes the reply "sir.. for that u have to go to website.. then select this ..bla bla.. and then this and then this and then this.. finally it will ask u for the amount"... uh!! whether it is Website's user interface or the executive's user-interface (i mean communication).. I get the point that they are well in sync! and then i get on to the website.. heloo heloo.. madam is gone...!!

And I spend another half an hour to pour out all these!! Hmm... 3 questions in my mind now -
1. Should I have gone for Tata sky?
2. Should I just dump DishTv and go for Tata Sky?
3. Or just go back to good-old cable??????????????

- sat

DishTv has the most pathetic IVR system I have ever been thru. Staying in Hyderabad and helping my uncle to recharge his account, first thing I had to dial a 1800 number from my mobile and then it took me 10 attempts to get to a maximum point where it asked to enter the amount that I want to pay. before that it would asked the amount I got disconnected automatically for more than about ten times... and when I gave up and tried talking to a rep.. my call in Q for about 30 minutes... cant imagine so many cxs calling Dishtv about 6:30 AM ... if they are then you will have to get your services improved.

Neways ... after waiting for 30 minutes in the Q I come to know the call has timed out and I am forced to cal back.

I called almost all the stated that were mentioned in the list...and none I was able to reach any rep

and the most shocking part is when you dial the number for Hyd ... it doesn’t accept any command at all. says to continue press *and you press * for thousand times and still says press * to continue...

the amount I spent on my phone to recharge once could have actually got me another months subscription.

Delhi center I get to talk to a humar:
first a lady : sounded sleepy... asked for the details abt 5-6 times ... with out my knowledge I am back in the IVR system... then I wait 10 minutes in the Q to get to another rep Manoj Kumar who doesn’t understand anything atall... when I asked for a senior or a supervisor... he started giving the call closing ... first he said there is no one senior in the shift right now, when I said I am recording the call he better not lie he gave call closing and put me on mute and disappeared ... I waited on call for close to 15 minutes for him to return and he never did...

I purchased dish TV connection from Big-Bazar last year on 26th January
2008 vide bill number 63523.I purchased it in 999Rs.The VC number is
[protected].I collected all the wires/antenna from assistant but did not
get it installed because I got transferred.So i never used that so far.

What I was told at the time of purchase that first time it will be
installed and activated free of cost and I have to just pay the monthly
subscription charges(depending on what package I choose.)

Today I call up the Dish TV customer care center and the customer care
executive tells me that I have to pay 990Rs(700 activation charges +200
installation charges+service tax) and after that I have to pay monthly
subscription charges as well(this I am ready to pay) for viewing the
channels.

I request you to please look into the matter and install and activate the
connection free of cost, as promised.

i purchased itz cash card of Rs.900/-, since two days i am trying to recharge my dish tv with itz cash card but the dishtv site is not reponding
pls give me the way through which i can use my itz cash card to recharge the dishtv
why frquently this problem is there it is always with dish tv

VC NUMBER : [protected]
PLACE : BANGALORE
NAME: PRASANNA BABLESHWAR
"4 complaints no action - worst service

I have already plaed 4 complaints. 3 of these complaints are closed without any action. I am still experiencing difficulty in accessing channels. it has been 7 days now. the first complaint was raised on 16th spet 2008,
here are the complaint references
15765477
15821795
15844628
15946346

No one has come to my house till now to realign or reinstall the dish. Just becuase i am under warranty no one wants to relocate it for free.
If my problem is not solved i am shifting to Sky or Hathway..enough of your Dish TV.

I will wait for another 2 days, after that you can expect some bad reviews for dishtv on the internet.

-
Prasanna"

This is the mail I wrote to them very long time back.

After this I changed my house and raised request for realignment/reinstallation'. The Request number is[protected] placed on 22nd march 2009 . This time they havent closed the case even now. its been more than 8 days.My VC number is - [protected].
My contract with them ends in May and I am planning to call it quits. I am probably shifting to our good old Cable operator or some other local Dish operaters. I have lost faith in these so called Channel operators.

HI

THIS COMPLAINT IS REGARDING THE RECHARGE FREE OFFER OF DISH TV.IACTIVATED MY DISH TV BY 700 PLATINUM RECHARGE FREE OFFER OF DISH TV WHERE THEY CLAIM TO PROVIDE FREE MOVIE ON DEMAND FOR WORTH RS 560 & FREE A LA CARTE FOR RS 140.SO I HAVE ODERED A MOVIE KISMAT KONNECTION ON 27/03/2009/WHICH DIDNT GET ACTIVATED FOR 4HRS, I CALLED UPTHE CUSTOMER CARE & I WAS INFORMED THAT CHEK AT 8.PM YOU LL BE ABLE TO SEE THE MOVIE .tHE AGENT ALSO INFORMED ME THAT THIS MOVIE IS NOT FREE WITH THE EXPLANATION THAT MOVIES ON CHANNEL 3, 4 &5 ARE ONLY FREE, WHEREAS IT IS NOT MENTIONED ANY WHERE IN THE BROUCHER OF THE COMPANY.EVEN THE DEALER OF THE COMPANY DIDNT INFORME ABOUT THIS & THEY ARE CHARGING ME 70 RS FOR THE MOVIE.MOREOVER I HAVE PLATINUM RECHARGE WHERE I DONT GET ALL THE CHANNELS WHICH ARE MENTIONED IN THE BROUSHER.

i REQUEST YOU TO DO THE NEED FULL AS DISH TV NEVER LISTENS TO THE CUSTOMER;S VOICE.

THANKS
REGARDS
DEVENDER SINGH

Respected Sir,
I am a subscriber of Dish TV and my VC No is [protected] and I want to inform you that my subscription was about to over on last 13th of March. I received a telephone call from dish TV that I should contact to Mr. Vivek Vichare of Aryan Enterprises 1226-R. Navjeevan Building# 3 MUMBAI, Mobile No [protected] for renewing my subscription. I called Mr. Vivek on said number and he send me a lady in my office. This lady took 1800 rupees from me and said that my subscription will be renewed by evening. Same time I received a SMS on my mobile from Mr. Vivek that he has received Rs. 1800 from my end. But he did not recharge my account. On 17 he said that he has recharged my account by 2100 Rs. And he wants 300 rupees more. When I called Dish TV customer care they told me that my account was recharged only by seven hundred rupees. Since then when I am calling Mr. Vivek he is not answering me any more. In this way he has cheated my 1100 rupees. I am feeling my self cheated by Dish TV because I have received his address and telephone number through Dish TV only. Please check my matter and find out who is the dish TV staff behind it
Regards
Juned Alam Khan

i have just recharged my account with platinum pack worth 1800/-. in that i was able to have alacarte pack worth 360/-, and when i was in dish tv centre the NEW UPDATED broucher was showing few channels in platinum pack, but when i tried to surf, the message was saying i have to sms dish tv ppl to get that perticuler channel, such as zoom, NDTV, BOOMRANG etc. TCM was in there with the NEW UPDATED broucher that i got while recharging to 1800/-. now TCM is gone and has been relaced by WB movies and now the message is comming up as its going be off air after 31st march..now if i m PAYING 1800/-, just to see channels going offline after few weeks, i rather have my money back and go to another subscriber. wish to resolve this issue soon as possible.

my card is not recharge so recharge now

To renew dishtv subscription i am attempting to contact [protected] the responce is try after some time since[protected] evening at 6:26pm. at that time accepted the card and also send me a sms of transaction no 22365425. after 2 days i know that that card has been not accepted..why its problem of the renewal . My vc no:[protected] ITZ CASH NO:[protected] for Rs.300. Pl.enter&renew immediatly.
contact no [protected]

I have purchased a pre-paid ITZ Dish Tv Card amount of Rs. 900/- in January from dealer from Bharuch gujarat. I have recharge two times during January and feb-09.Now recharge facility is not availablr on line. I want to rechage my card Bearing No.[protected].Please recharge of my V.C.No. [protected] as my T.V. is blocked a vewing a channels

I recharge my account by airtel mobile with the scheme of recharge free option but i am yet not get my alacarte pack.when i call on customer care, they say that scheme is not applicable when recharge with airtel number.
what a funny joke !
what matter when i recharge by airtel mobile .
you made me a chuteya or u belive customers as a boka .

NOT GETTING MY ACCOUNT DETAIL ON MY TV

TO whom so ever it may concern,

I had recharged my Dish TV for platinum package along with regional tamil/malayalam and not SOUTH PLATINUM... i have been trying to explain this to ur coustomer care executive for 15 minutes and she was rude. my VC number is [protected] registerd in my name Dr. Vinod Xavier Franklin. Iam not receiving any star channels and Channel V and couple of other channels. Kindly look into the matter and do the needful at the earliest. and i diont know what package u have initiated for me but THE IDEA OF NOT INCLUDING STAR MOVIES OR STAR NEWS IN SOUTH PLATINUM PACKAGE IS RUDE. WHAT MAKES U ALL THINK THAT SOUTH INDIANS DONT UNDERSTANT HINDI (OUR NATIONLA LANGUAGE ) OR DO U THINK WE ARE ILLETERATE THAT WE are south indians so it wont matter if we dont WATCH STAR MOVIES.

I Purchased New Dish TV Connection from Kundan Electronics (Bommnahalli) Bangalore.on 6 Mar 2009. From Yesterday My Connection has been disconnected. I came to Know From Customer case that Dealer (AV Solutions) has not submitted my Subscriber Application form to DISH TV. When I am asking that Dealer he is telling that He has submitted my details to Dish TV.

Now I am not able to understand that fault is from whose side.
I have send a fax to Dish TV on 15 mar 2009 at 10:30 Am. but customer case is saying that they have not received any Fax.

So I am requesting you to Solve the Problem. Otherwise I have to a Complaint Against Dish TV in Consumer Forum. And File a case against Dish TV.

Nobody is ready to take Responsibility.
If my problem is not solved immediately I will put this case in Newspaper also.

MY Viewer card No – [protected]
Name: - Vipul Verulkar
Address: No 14 old 153, 16th main 21st across
BTM Second Stage Bangalore 560078
Mod: [protected], [protected]

I am DishTV subscriber. I have taken connection in 7/07/2008 for one year under parent-child scheme.I was unable to view DTH sevices from 13/01/2009. I telephoned the call center. My complaint was registered & I was told to contact their dealer regarding the billing. I have taken DTH child connection from Damodar Appliances, Pune on payment of Rs 3000/ . In spite of this services are blocked within six months. I contacted & booked a trouble ticket with call center many times & every time I was told that services will resume from 4- 24 hrs & sevices are not resume till date. I contacted the call center at least 20 times. Every time I was told that there is a billing problem. Problem is from Dish TV side and it will be rectified. First of all getting the telephone no is itself is very difficult, after picking call center was putting me on HOLD for at least 45 min to 90 min.In this process I spoke to different people like Mr Amit, Prabhat, & many people from customer care explaining my cock and bull story and I was told that it will take another 24 hrs for the problem to get sorted. Mr Kamlesh(Dish TV pune ) & Nijoy(CC teamlead) assured that it will be corrected. Since it was not sorted...Every day the same practice is going on ...I am fed up of this third class service.
I learned that finally, I have been fooled by DISH TV people that it will be activated within 4-24hrs since 13/01/09.

Till date(15/03/09)all the channels are blocked... I would like to know that after how many months I will get the signals?

I firmly belief that DishTV is taking people for a ride. I SUFFERED MENTAL AGONY FOR their FAULT ADMITTED BY their OWN STAFF. NO QUESTION OF LONG AND HEALTHY RELATIONSHIP. Dish TV is not providing service for charity and I have paid for it. Many times I had to call the telephone on my expense which is not toll free as the toll free lines were busy many times for redressing a problem created by Dish TV.

When I demanded to refund my legitimate amount including the unutilized subscription charges since their service is poor. The answer was negative.

Now I going to register a case in Consumer court against the dealer & Dist TV as I have written document/ proofs against them...

Is anybody having Dish TV escalation matrix, pls provide me

From,
Rahul Bhutada/OM deshpande
[protected]/[protected]

I Sita Ram Gaur (R% Shyam Vihar, Phase2 Main Goyla road Najafgarh Newdelhi-43) am having 3 connection ( [protected], [protected], [protected]) in my house which are running in multi-connection system. Iam facing difficulties due to your subquent increase of renewal charge for multiconnection system.
I therefore wish to convert it to individual connection...And there VC no. to be put into account of following names-
[protected] - Sanjeev kumar Choudhary.
[protected] - Sita Ram Gaur.
[protected] - Rakesh Kumar singh.
From - SITA RAM GAUR
( [protected], [protected], [protected])

Dear Sir,
I have to recharge my dish tv account, but i lost my account no. and whenever i go to the menu in my dish tv it is empty i do not live in India please guide me...

sir,
This is to bring into your knowledge that i recharged my dish tv from Rs 1800 Recharge free voucher for one parent and one child connection. I was told that all channels under Platinum will be applied into Parent and child connection excluding free ala-carte channels which is only for parent connection.

But i am not getting many channels as promised on the child connection which are with the platinum pack.

so please get my all my money back which i have given to the company till now.

they have harassed me like none other, and wants a full claim for this mental tension and time wastage.

Thankyou

I am quite appalled at the empowerment of their customer service department. Seems like the person handling the call has very little authority. They at the best can take down your complaint but cannot empathize or put you in touch with their supervisors. It leaves the customer frustrated and fuming.

I had two incidents. In the first one, I spent nearly three months trying to chase my settop box that was picked up for repair but never returned to me. After lodging a total of 5 complaints and spending several hours with the customer service, I finally got a call from their regional customer service head who got me a replacement box. The replacement box was an old model that worked but now the remote did not work with it. I was not ready to fight another battle. It is easier to walk up to the settop box every time to change the channel vs dealing with the customer service.

The second incident is about the credit I am supposed to receive for the time settop box was not operational. I called the customer service. They have lodged the complaint but no result. In fact today they cancelled my subscription. The complaint number is[protected].

God bless this company that runs its customer service department on activities rather than outcome.

Arvind