DishTV Complaints & Reviews

Customer Care, Date: 27th Apr. 09
Dish TV
Sub: A complete disregard to consumer service orientation…
Ref: VC No. [protected] (Vasu Deva Sharma)
(Few complaint nos. for ref. # 23881132; 24028532; 24201591; 24244002 &[protected]
Dear Sir,
I am very pained to mention the agony faced because of casual approach taken by you in addressing my problem. I am giving below the sequence of event for your understanding:
• On 4th April I started facing problem in viewing your programme (picture / sound disappeared with a message of “No Signal”). The fault gets corrected once I switch OFF & ON the STB.
• But it became a frequent issue when I decided to lodge a complaint on 7th April with the call centre.
• An Engg. visited on 8th April and after checking the problem, informed about problems with STB. He took the STB with him and told us that the approx. expense to fix the problem would be around Rs. 350-400 only. The name of the Engg. is Sarvesh Pandey (Cel No. [protected]) from a dealer in Laxmi Nagar, Vikas Marg.
• The nightmare actually started after this as inspite of regular calls, I was not told the fate of my STB. I was given a number of Mr. Kailash (Cel No. [protected]) who is supposedly the owner of the dealership.
• As calls to them yielded no results, I logged a complaint (No. 23881132 with Vivek at 10.30 PM) again on 18th April about no response from the dealer & non-return of the STB.
• In response to this complaint, the STB was returned to my house on 20th April with an estimate of approx. 1600/- as cost of repair. As I was not present at house, when the STB was returned to me, I checked the STB once I was back.
• To my surprise, the STB was totally “Dead” as there was no power supply also.
• I called up and checked with the dealer, who said that I need to agree to pay a sum of Rs. 1600 (approx.) as repair charges of the STB. It is important to note that you are offering a complete new hardware at approx. Rs. 1500/- now.
• The dealer was not willing to talk anything beyond that.
• On 21st April I again I again logged a complaint (No. 24028532 with Ritesh at 11.45 PM) higher estimates (overcharging), in-ordinate delay in redressal, and waiver of rental for all days when I am unable to view the channels. I was told that somebody from Tech. services will resolve the issue, but nobody called.
• After that I kept on talking to your customer care and narrating the story from scratch without any solution:
o 23rd April: at 5.40 PM (Rajan): Phone got disconnected after a long wait
o 24th April: 11.25 AM (Nitin): complaint no. 24201591
o 25th April: 9.40 AM: complaint no. 24244002
o 26th April: 8.00 PM: complaint no.[protected]given the same old no.)
o 27th April: 1.15 PM (Gaurav): Line got disconnect after I narrated the story.
The most astonishing part is that at each call, I was told that the grievance is showing as resolved in their record. In fact I got two SMS also today afternoon saying “your dishtv complaint no. 24201591 is resolved. We hope you are satisfied with the resolution. In case of any concern, call on [protected] with your complaint no.”
I do not know what type of complaint redressal system you have!!! I would also put on record that during last summer, I experienced a similar type of issue when after chasing everybody in the system and visiting to you Noida office twice, finally I had to take the STB to your Lawrence Road office and pay approx. Rs. 1500 to get the STB repaired. I was given a different STB as replacement that time. After one year I am again asked to pay Rs. 1600 for the repairs.
Now I would like to request:
• Get the STB repaired asap
• Provide waiver on rentals for the days (from 4th April till the date of re-installation of STB
• Do not charge penalty for re-connection as my connection is due for payment now
• Take up the matter with your dealer (for the sake of your own business interest, as it is said that retention of old customer is 5 times cheaper than getting a new customer)
It is also important to mention that I am your customer for last 4+ years and the STB & VC Card is given to me against refundable security. Please let me know the procedure of refund also so that I can get rid of all these problems time and again (In case the present problem is not resolved).
Requested to hear from you…
V.D. Sharma

Dear Sir/Madam,

I worked 1year and 6 months in ASC Enterprises Ltd, Film City, Noida and left in 2007. ASC Enterprises Ltd was later changed to Dishtv India Ltd.

I applied for filled PF withdrawl form 18 and form 10c with SSN form but no response from Dishtv India Ltd. In 2008 a filled the same form and sent to HR - Manager Dishtv India Ltd, Noida but again no response.

Kindly suggest what to do? I dont have PF no. also. Where should unclaimed PF amount go ?

Thanks & Regards

I had taken a Dish tv connection for a year for Rs3990/- as per their platinum package on 05-06-08 along with free movies worth Rs.3990/-for a year.On 27 th April I was informed by Dish Tv through SMS that my subscription has expired on 27th April.I contacted their customer care and was told that since I have seen paid movies therefore my annual period has been reduced to 27th APRIL which was in fact to be from the amount of Free Paid Movies.Futher it was not done with my consent and moreover I was not informed earlier.In addition to this I paid Rs.200/- on 28th April through credit card for recharge for SILVER PACK with CNBC PACK. foor more than amonth Instead of recharge of Silver Pack they have Recharged it for my platinum which is only valid upto 16-05-09.I have send them number of e-mails & contacted them on phone but they are not lisening to me and saying that they can not convert my package to silver pack before 5th June being valid upto that date.Futher they will also charge Rs.40/- for degradation of package whereas there are no charges for upgradation.of package.My complaints are as under.
1.They have no right to reduce my annual period from 5th june to 27 th April.
2. They should have deducted amount from my paid movies amount and in case this was not possible they should not shown me movies with my consent.
3.They have no right to force me to be in platinum package upto 5th june especially when they have reduced my period to 27th April.
4.They are also not giving me benefit of Present free voucher scheme as I got recharge through credit card via www.rechageitnow.com as per their SMS whichis not justified.
5.There should no degradation charges of Rs.40/- especially in view of no charges for upgradation.
Thanks.
J.N.SETH

Sir, I bought a dish tv on 23/4/09. On 1/5/09 morning all channels lost. I contacted with the customer care and they activate the channels. I payed Rs.2290 for connection. I dont know what is my package. Now, when trying to ala-cart code 625, i got a message that you are subscribed already these channels. My vc no. is [protected]. Kindly check my package. If my package is not south silver, kindly activate discovery, nat geo, animal planet & history.

Dear Sir,

This is in continuation to my earlier complaint of 8th April 2009 with your Forum. After putting complaint in your Forum I received a call from Mr. Girish Chandra of DISH TV on 24.04.2009 at 10.58 Hrs. He enquired about complaints among which was Change of Plan with out seeking my consent from DISH MAXI to DISH PLATINUM, on account of this I was unable to view Star One, CNBC Awaz, CNN-IBM and few other Channels which were a part of DISH MAXI package.

Mr. Girish assured that my Plan will be reverted back to DISH MAXI and I will be able to view Star One Channel within 15 Minutes to Two Hrs, in between they suspended all the Channels except NDTV and one more. Later on on 24.04.2009 around 17.00 Hrs we were able to view Channels except the above mentioned other Channels. I called to their Customer Care and spoke to Mr. Jitendra at 18.05 Hrs, he said that tune on TV and fix it on Channel # 550 and we will be able to view Star One within 15 Minutes to Two Hrs but there was no airing of the Star One Channel.

I again called up to Customer Care on 25.04.2009 at 07.05 Hrs and spoke to some Mr. Brahm Prakash (name not sure) to narrate the entire episode wasting my time and got the stereotyped reply to put on the TV at Channel # 999 and I will be able to view within 15 Minutes to Two Hrs. but this time never passed and we were unable to view the Channels. I again called to CC at 09.45 Hrs. with Mr. Suraj with repeatetion of episodes since 24.04.2009 morning and was suggested to put on TV on 999 with same reply as conveyed by his earlier colleagues but even the we were unable to view.

At 13.10 Hrs., I received a call from Mr. Kishore conveying the same thing to keep TV ON to Channel 550 but with no results again finally we received a call from DISH TV conveying that Star One and other Channels are not covered under DISH MAXI package hence it can not be activated, I will have to pay Rs.31/- extra for above mentioned Channels.

I requested to CANCEL my subscription with immediate effect and refund the balance amount, I was suggested send an Email to this effect at [protected]@dishtv.in. I sent the mail on 25.04.2009 itself to CANCEL my subscription and refund I got an auto generated mail conveying they will revert back within 24 Hrs.

To my surprise, after sending the said Email all of a sudden the Channels mentioned were available on Air. It appears DISH TV is misguiding and cheating the customers by not declaring Channels covered under a particular Plan and try to extort money from the customer. Is there any authority in India looking after such matters to safe guard the customer from so called reputed Service Providers. Earlier customer was at the mercy of Cable Operators now the same practice is adopted by such service providers. Every time customer is supposed to call CC centre facing different people and repeat narrating every thing again and again to each and every employee attending the call at CC centre.

Reply from DISH TV is still awaited even after passing of more than 120 Hours.

Thanks


Alok Bansal
+91 [protected] / +91 [protected]

I made a request for two new a la carte packs through sms(MOVIE WORLD AND EXPLORER PACK).But they have not activated it yet.they replied through sms that u have subscibed these package and told me to keep the stb on channel NE tv for 2 hours. But still not getting.

The following is the mail sent to dishtv customer care after talking to them several time on ph after my problem could not be solved after more than 48 hrs and still no response i got after more than 72 hrs over i'm not able to watch any channels.

fromPrasenjit(Live life To Its Last Extend) Roy <reach.[protected]@gmail.com>
[protected]@dishtv.in

dateWed, Apr 29, 2009 at 7:20 PM
subjectVery URGENT(Need your immediate attention)
mailed-bygmail.com

hide details Apr 29 (1 day ago) Reply




I have subscribe a dish tv connection on 25th feb 2009 and it got activated on 4th of march 2009. I was promised that i will be getting a 3 months subscription free with the package, so i suppose to get the free service upto 4th of June. But on 27th-04-09 onward my paid channels are blocked.
Regarding that i have talked to Malleswaram Bangalore Channel[protected]from where i have taken the connection)But they did not paid any attention to my problem and disconnected my call after make me on hold.
I have talked to Ms Anjali and Prema regarding it and both cut the incomplete call in the same manner. I have recorded all the telephonic conversation with them. They told they will be giving me a contact num of the customer care and an id wher i can complain. but both of them disconnected the call after keeping me on hold.
I tried calling Mr. Ravi([protected]) (Channel maneger Malleswaram brunch Bangalore) but one of his mobile num([protected]) given by Prema was out of service and the other he was not picking up after trying serveral time.
On 28th 04 09 i called your customer care num and informed about the same Issue to Akhilesh but it was not solved instead i can't even watch the free channels now, it says insert smart card.
On 29th morning again i called up your customer care and talked with Avishek and he could not solve my problem and he arranged a call back with Mr. Adil as his sinior . He Suggested me to mail the same thing to [protected]@dishtv.in and assured me that my problem will be solved with in maximum of a 24 hour. Already 72 hours are passed i'm facing this problem and nothing is done yet.

Major Issue:

I was promised by dish tv personal while taking the connection that i can watch .

Sat max, Z-cinema, Z-action, Z-classic, Star Gold, M-tv, Zoom, NDTV India, 9Xm, Z-news and Starplus and some more paid channels as well as all the free channels.
And up to next 3 months (From 04-02-09 up to[protected] My subscription will be free.

Now they are telleing some all-a-cart was activated on my connection, For that i never send any kind of request to dishtv in any kind of media(sms, mail or call)
I don't know how and who activated those and on whose request.
I just want dish tv to keep their promise what they made while selling the product.

I'm not going to pay a single paisa up to 4th of june 2009 and i must be able to see the above mentioned channels up to 04-06-09 as per promise.
On that condition only i had taken the connection.

I have all the recorded conversation with the dish tv customer care people and dish tv malleswaram and can produce them on demand.

If this problem is not solved the soonest possible then i will be compelled to take some ligal action and put a cheating case complain in police .
And submit a complain on the following link and send this incident and harrasment by your company to all my frends and relatives and co-legues through orkut attaching this article
http://www.consumercomplaints.in/

Kindly do the needfull to solve it the soonest possible time and maintain a fair relation as well as a fair deal.
Its already 3 days over and loosing my passion and money and time by calling dish tv customer care again day by day and you are insisting me to knock the door of law.

Will look forward for your fast response to solve this issue hereitself.

Regards,

Roy

Smart card no(Vc no):[protected]

Again another mail i have forwarded to them with the above mail after not getting any response from them

Thats as follows.

fromPrasenjit(Live life To Its Last Extend) Roy <reach.[protected]@gmail.com>
[protected]@dishtv.in

dateFri, May 1, 2009 at 6:57 AM
subjectFwd: Very URGENT(Need your immediate attention)
mailed-bygmail.com

hide details 6:57 AM (9 minutes ago) Reply



Hi,
Its been more than 72 hrs i'm facing the problem with dis tv net work and inform about it through phone to dish tv customer care. But still now no masure been taken to solve my problem.
Its more than 36 hrs that i have inform it through mail to dish tv customer care, but still i have not got even a response back.
Let me know immediately if the problem can be solved or not or else let me try the ligal way and take the help of media to ensure that this kind of problems can be stoped in future with all other customers and let me disconnect your service.
still i'm waiting for your response hopping that the problem will be solved and i can watch my reguler programes.
Now even i can't watch any free channels also as it says insert smart card.
Distv customer care is acting dumb.
response fast.
Roy

Smart card no(Vc no):[protected]


I would requst all the cunsumers to avoid such company's products who just make false promises to sale their product and after that don't pay any attention to their customers if any problems happen after the sale.

Regards

Hi,

I am one of the subscriber of DishTV and recharged my Dish TV account on the month of February. As the recharge free offer is going on, i should get 3 a-la-carte packages and free movie on demand for one year. From which 80% of the amount should be gone towards the movie on demand and rest 20% will go towards a-la-carte packages.

But at the time of recharge the customer care guy told me that you recharge your account and then inform us so that we can provide the a-la-carte packages within this amount. I recharged and asked the guy to provide me the a-la-carte packages, the guy asked me the options and also told me i can provide my options anytime but within 24hrs. So i requested for UTV movies and colors that time. And after 2-3 hrs i opted for Zoom TV as well but suddenly after 4-5 hrs Colors got disconnected from my service and i asked the customer care to provide the same but the issue didnot got resolved within 24 hrs and then again i informed the same but that time 24hr time limit has gone. Then after some time i have all the 3 a-la carte packages but my balance amount was reduced and as a result my my recharge validity also reduced.

Again when i asked the customer care, they said colors and UTV package would be charged to you and this is because you didnot requested for all the three packages at one time where as i was informed earlier that i can provide my options in 24 hrs and it was not informed that all should be at one-shot. second, the technical problems are not my fault, for which i got the colors channel after 24hr limit. Third, when i tried explain the whole thing, the customer care executive told me that they have not enough time to listen the story, then why customer care exists?? And the big thing is that they have not recorded anything and told me that they could not find any earlier request of mine in their system, this is weired.

I need the clear explantaion to all my problems and need to get my money back as it is completely DishTV's fault.

Details of my connection:

Name- Rakesh Kumar
Dish TV VC no -[protected]

Regards,
Rakesh

I renewed my Dish Tv Package for Rs.700/- for the South Platinum Pack and i was advised by the customer care rep. that i could also get the a-la-carte pack worth Rs140/- so i told him to give me the Star Movies Pack, Times Now and UTV & Bindass Movies Pack. But inspite of waiting for many days i still could not view the Star Movies channel etc., so again i called the Customer Service Rep and to my shock he tells me that because of the mistake committed by the rep., he has given me some other channel. So, as this is a mistake done from your side, I want you to rectify this problem immediately and give me the Channels that i want and not what your customer service rep. wishes!!!
So as soon as possible give me the StarMovies Pack, COLOURS channel and Times Now &Zoom pack as part of my a-la-carte.
My Dish Tv VCC No. is [protected] in the name of Wg.Cdr. S. AKKARA.
I hope you will take immediate action to satisfy your customer.

I am a customer of DishTV DTH service provider.
I had recharged my account on 28/02/2009 using “Recharge Free” card No.[protected] PW 8211 & connection was due for renewal on 24/04/2004. As per the scheme, I am entitled to opt “Free A-La-Carte” equivalent to the 20% of the recharge value of the card. As such, I had opted “Free A-La-Carte” pack 205. But to my dismay my account was downgraded on 19/04/2004 itself. I was told that “the card you used was not a “Recharge Free” card and as such the charges of “Free A-La-Carte” pack 205 were deducted from your account & validity reduced accordingly”. All this happened without giving any notice/information to me. Even after down grading the connection, the next renewal date continued to be shown on the TV MY space as 24/04/2009. Again on 21/04/2009 I recharged my account using “Recharge Free” card No.[protected] PW 8123 & given ref no.[protected] & the connection is due for renewal on 15/06/2004. I had sent repeated messages to opt “Free A-La-Carte” pack 205 & 111 but the messages are being replied as “you don’t have enough balance in your dish tv account to subscribe for this channel. Recharge now! The customer service of the company is very poor & the customer care executives are rude & unhelpful. The company is playing fraud on the customers by denying the promised services. There is no contact/Email address where one can send his grievances. We are fed up & feel cheated that the company is laying a trap & the unsuspecting customers fall in their trap for only to repent later on. There is no buy back of STB/dish if one is not satisfied with the services of the company. The A-La-Carte packs are being offered as a bunch of 1 or two popular channels & numerous unpopular channels which in itself is a Monopolistic & Restrictive trade practice.
My VC No. is [protected] Name: N.P.Singh Email: [protected]@gmail.com

Dated: 23/04/2009

Dear Sir/Madam,

Dish TV removed several channels from my Package even though at the time of purhase of the package those channels were part of this package ( Maxi package). I have paid for the full year subscription in full to dish TV and paid for the channels removed already until my on year subscription expires.

The names of some of the channels removed are CNBC, CNBC Awaj etc

Please look into this and help me get the channels activated for my account or please have them refund my money for the channels not provided.

Looking forward to you respone

Yours Truely
V K Gupta

I would like to bring to your kind notice that I have bought Dish TV connection (VC # [protected] in the name of Mr. Neeraj Gupta)..

My experience with customer care cell of Dish TV India has been pathetic.

I've been away from my home for past 2 weeks. Duing this period the services of Dish TV were not used. When I came back DAY BEFORE yesterday, I was not able to view even a single channel.. Niether customer care numbers are accessible[protected], nor they are replying to my email...

Rgds,
Neeraj Gupta

while taking for service since DISH TV VC CONTROL BOX IS NOT WORKING, the service prvovider asked me to replace the box. The asked me Rs.1000/ for replacement of the box .I purchased the box one year back i..e Apr.2008. I have the subscription amount just now. Kindly make alternative arrangements to replace the box.Please look in to this and do the possible solution
Thanking you,
somasundaram.
VC No.[protected]
Transaction No. 26489144
Actvatin date effect :23.4.09
Thanneer pandal 4th cross,
Peelamedu
Coimbatore 641 004

Dear sir

This Rasid here i m a dish tv costomer from last 3years i here by inform you that i m full package recharging in dish tv but my some chennal r not activate cheenal is star one, utv movies bindas movies, tcm, zoom tv, disney chennal, toon disney, hungama, zee news, zee 24g chhatisgarth, cnbc awaaz, times now, cnn ibn, tv5 monde, zee next, star utsav.

i request you please activate this chennal as early as possible.

my cell no. +[protected] Rashid

My VC NO. [protected]

I have taken a dish tv connection in the month of January 09. The connection no is [protected].

My problem is that we have taken the Platinum package which is the highest category as per the website in order to avail most of the channels. We have observed that each month starting from February two channels are removed from the package.

The channels removed were as foll:

Feb: UTV movies & Bindas
March: CNN IBN
April: Zoom and Times Now.
Also all these channels were removed without any notification to us.

All these channels were earlier stated to be a part of the platinum package. When we contacted the customer service ( whom we were able to reach with great difficulty) we were told that Dish tv at their wish and will can remove or add any channel at any point in time. Well we have not seen any channels being added.

When we are subscribing to a package and paying for the channels for the same then what right does the channels have to remove the promised channels. This way at the end of it we will hardly have some two or three channels.
Also my reason for taking the platinum package was to avail all channels and have peace of mind. This deduction of channels every second day is a big headache and mind you we dont have so much of time to waste on renewing channels every day.

Also when I have payed given the fact that I will be given these many channels then I dont see that Dish tv has any right to deduct channels as per their whims and fancies.

Another issue that we face is that with your customer care. We dont get connected for along time and when we do the executives hang up the phone in between the conversation to avoid answering queries. Also they are extremely rude. I dont think that in today's competitive world one can afford to provide such a pathetic service.

My VC no is [protected], i had bought on 3rd june 2008 now my dishtv packed up since 10th april 2009
I have lodged a complain with your ahmedabad service provider, he has promissed to sent his tecnition on 14th but no one has turned up yet, when i phoned them they said they will send some bady, we stayed home for last two days and the ahmedabad office is going to advice us why the tecnitian have'nt turned up,
Now if you do not help me quickly u can say goodbye to your customer n we'll switch n to TATA SKY
so i[censored] want us as yr costomer do something now.
M Gohil

Copy of the mail sent to Dish TV on 10.4.2009.

This is with reference to my recent recharge of my account on 8th April 2009. The recharge which infact was due after 17/4/2009 was implemented immediately w.e.f. 8/4/2009.
Following are some the rewards I get for this recharge so as to save hassles due to late recharge as I would have not been at station during that time
1. My current service was discontinued w.e.f 8/4/2009 to 9/4/2009 (evening), reasons best know to your efficient system
2. The channels like Star One and Times Now are off air and one of the learned fellows told me that I have to pay 60+taxes to view these along with some of the junk channels. Hats of to Dish TV and ShahRukh Khan!!! Good way to pay King Khan by cutting pockets of Customers unknowingly.
3. Another jolt was given by the learned/taught parrot to whom I was talking that I would be getting only Rs. 140 Ala Carte and 560 for MOD as I have paid five less than Rs. 1800/-, where as all your ads tell that it is 20% and 80% of the recharge value.

My first question is that why my earlier subscription was not allowed to be continued till 17th April thus taking away the chance to see Star one and Times Now for the period.
Second query is that if you have fixed a limit of Rs. 1800/- than as per your record of the day my account was credited with Rs.1892 on 8/4/2009. Am I not entitled for 20% of the same?
I am waiting for a satisfactory and corrective solution for the same along with a continuous coverage of Star One and Times Now.
Harvinder

Dish TV Does not offer the same No. of Channels which the subscriber can view on the Parent Set Top Box if he goes for an additional Child Set Top Box.The Company charges 50% of the charges for the child set top box and also does not provide the same No. of channels.If one were to view the same channels then the total subscription charges exceeds the Parent Set Top Box.
I strongly feel that TRAI should Intervene and ask DTH Operators to allow the subscribers to watch the same No. of channels without any cost or a nominal cost of not exceeding Rs.100 per month for the child set top box.

I am customer of dishtv since 2007 with V.C. No.[protected] and have been regularly recharging the Dish Freedom package (Regional - Oriya Bouquet) from time to time. On remittance of the recharge payment, I have received an SMS from dishtv having received the payment on[protected] vide transaction No.26090463. But, inspite of having received the payment, the entire transmission has been suspended and abruptly stopped today[protected] since morning and not restored so far till evening causing huge inconvenience and frustration as well as regret on account of having chosen dishtv. However, I would request dishtv should do the needful to restore transmission immediately and to inform the action taken to me.

K . Biswal
Mobile Ph: [protected].

Dear Sir,

I have a connection with VC # [protected] of DISH TV since July 2005. From the very begining there responses are unsatisfactory. If you speak some one for resolution of queries and after a short while you dial again at Toll Free # [protected] there is no record there, answer is you have not called earlier.

More over they are not interested in listening one's problem instead speak of what they are told to by their Bosses hence question of resolution does not arise, even disconnect the line during ongoing conversation experienced by me on several occassions and recently it was only yesterday i.e 07.04.2009 when I was speaking with Mr. Alok. They can change your Plan at their own with out informing resulting in scrapping of few Channel.

Overall there is no one to redress your complaint and Email id's of their Senior Executives is never disclosed, even of Mr. Subhash Goyal, CEO.

Customer is left at the mercy of othe their Call Centre person, who never tries to understand the customer complaint one gets only stero typed replies from such persons.

May I expect some concrete results against this mail as I am fed up with DISH TV.

Thanks

Alok Bansal
+[protected]