DishTV Complaints & Reviews

I purchased recharge free ITZ cash card from Ms.Nangia, Yeshwant stadium Nagpur I sent SMS on 24/4/2009 from mobile no [protected] we got reply missing que, recharge for VC No [protected] sms id 741327 set top box no [protected] b 57030179.
I failed to get Pin number from rechargeitnow.com on mobile no [protected] as per their email. Further card No was given to him for enquiry and recharge. He told it was already used They are not responsible. Again I paid Rs.936/- +30/- for recharging. How to get recharge amount of Rs.700/- neither vendor nor company is taking any response.

I got the DISH TV connection on 11.03.09 and at the time of installation I have selected Silver Pack which is Rs.99+tax.I have paid Rs1490/- towards STB and Rs.500 as subscription.With in 3 months I have to make lot of calls to Consumer centre to lodge the tech complaints such as "SIGNAL NOT FOUND", picture qulaity, sound etc.ON 03.6.09 while checking the accounts status it shows to renew the subcription on 23.6.09. While installing the DishTV my subsction expires only on 4.8.09.I dont know how it suddenly it will drop down to 2 months before the expiry.That means with out the knowledge of the customers they are playing a trick by adding all the paychannels which was not selected by me at all.Hence it is advaisable not to select the DISH TV inview of the aforesaid problems.

S.Subbu

Sir,

I had got a parent and a child connection last year. For whole year I enjoyed all channels. Yesterday I had called up your customer care to know how & what to recharge. One of your executive told me to recharge with Rs 312 (inclusive taxes) for parents connection and Rs 173 (inclusive taxes) for child connection. Today when I switched on my child connection I found many channels missing, whereas all the channels were displayed on parent channel. List of missing channels is as follows.

Channels No
Star Plus 108
Star One 109
Star Gold 215
Channel V 317
Star Movie 419
Star World 457
Hangama 525
Toon Disney 523
Star News 569
CNBC Awaaz 591
CNBC TV 18 601
NDTV Profit 602
NDTV 24x7 603
CNN IBN 607
NEW X 608
CNN 615
BBC World 616
Nat Geo 631
Fox History 635
Star Cricket 659
ESPN 661
Star Sports 662
Ten Sports 664

When I called up customer care to lodge the complain I was surprise to hear from her that I have to pay extra for watching the missing channel. I would like to know from you:
1. Why was I misguided by your executive? Your executives are misguiding the customers to benefit your company.
2. Why was I told to pay Rs 173/-?
3. Why didn’t he tell me that with this payment I would miss out many channels?

I was also surprise to hear from lady today that for watching Star Plus I have to take maha entertainment package for Rs 20-30. This package includes Star Plus, Zee and Sony etc. Please tell me why I should pay again for Zee, Sony etc (which is already visible) just for Star Plus.

She also told me for watching missing toon channels I have to purchase some toon package for Rs 20-30 which include existing toon channels and missing channel. Here also why should I pay again for existing toon channels?

For missing Business channels, News channel & Sports channel I have to pay extra charges. Now if I pay extra (i.e., Rs173 already paid + Star Plus + Toon package + New package + Sports package + Business package) the total amount would be more than your Platinum card (in which you are showing all the channels). If I have to pay for platinum card for child connection what was the use of getting two set top boxes with one dish. Every where if we purchase two similar things we get discount for the second thing. In your case we have got two set top box and you should give discount for the child connection. At the time of connection I was told the I would enjoy discount & benefit if I get two set top boxes with one dish. I was also told that I have to pay same amount per month in future, which you are now denying.

Hope that you would revert back & do the needful. & allow me to watch the missing channels.

Thanks
Sukhwant Singh
VC [protected]
Ph : [protected]

hello sir/madam, dish tv is such a big company but still doesn't have any toll free number, isn't that a field you must improve? the number you are giving i.e[protected] is also not a toll free no. the costomer is having a regular problems & must have a toll free number & on this no. std charges are cutting this is really insensitive...

one more thing you are cutting 40 rs. deduction charge if a person switches to a lower pack, plz inform me if a peson has taken an Ala-catre pack of any channel for a month & in next month he is not intrested in taking that channel, than in that case does there is again any deduction ?

and if a person is having validity in its silver pack remainig and the validity of the Ala-carte pack expires after a month than what will happen?

1. the channel will be stopped as soon as one month finishes.
or
2.the channel will remain continue but the costomer's total validity will be shortened.

plz mail me the solutions of corresponding problems or call me at([protected]) V.C no.([protected])
thank you!

Dish TV purchased on April within 15 days setup box not worked (poor quality setup box) i have complaint on 19th of may complaint number[protected] they did int take any action again 21st of may i was given complaint, complaint number[protected] they are escaping day by day but our problem not solve again i was complaint strictly on 24th may they send technician on 25th may technician taken setup box & that they told that setup box giving on Tuesday but they didn't give when i call to technician he has not lifting my call.
then last i was complaint to dish TV on 28th complaint number was[protected] senior officer said that it will take 10 days time to repair setup box otherwise you take any action
that why i am giving complaint about dish TV bad service to customer take serious action on dish TV

Hi, I am the customer of dishtv from dubai...my account is on the name of Mr. ushakant Mankar
and vc no is : [protected]. I am facing the problem of signal not found on some channels like star plus, sony tv...after 6 p.m...I have called up my local dishtv technician but he is saying some problem with my account...so i m requesting you to pl solve my problem because i am not able to view my favourite channles in evening and night...thank u...

DISH TV CHEATING Activation of my dish tv connection
Dear All

This is to highlight that the Dish TV is making false commitment at the time of selling device and connection and subsequently asking to pay one time Activation Charge of amount Rs. 705 to activate the connection.

I bought a Dish tv on 27/1/2008 under a promotional scheme at Big Bazar, SAHARA MALL GURGAON at a cost of Rs 999, Dish TV VC Number - [protected] which includes Installation and Activation of the device.

At the time of sale the representative of Dish TV sold the device with the commitment that activation could be done any time simply on paying of your monthly subscription of required package you are opting for, now i wish to get the device activated but Dish Tv Told me to pay an extra amount of Rs 705 as an activation charge. I also e mailed them the picture of box and its clearly mentioned there that you only need to pay monthly subscribtion so why Rs705/-

I feels cheated by a company like Dish tv who sold the device first with false commitment


Please forward my case if you have certain channel to resolve the issue. I shall be highly obliged.

Thanks and Regards,
Pawan Gulati
B-111 Ground Floor
East Of Kailash
New Delhi - 110065
Phone - [protected]
Dish TV VC Number - [protected]

I RECHARGED MY ACCOUNT WITH RS 700/-ABOUT A FEW DAYS BACK AND I WAS TOLD THAT BY THE REPRESENTATIVE THAT A FREE AL CARTE PACK OF CNBC TV18 IS INCLUDED.NIETHER MY DISH TV ACT.IS UPDATED NOR I AM GETTING THE CNBC TV 18 CHANNEL.THE COMPANY SEEMS TO BE FRAUDULENT AND THEY ARE CHEATING THE POOR PEOPLE OF INDIA.THERE IS NO CHECK ON THEM BY THE GOVT.OF INDIA.
MANOHAR BUTANEY
AJMER.
[protected]

I have been a costomar of Dish tv service for the last 4 years. Since then the company has been changing it's plans and policies just to squeese suscribers. On 09/04/09 I have recharged with a coupon of Rs. 200 and I have recieved the message that the validity period ends on 21/05/09. But yesterday (23/04/09) they have disconnected all my favorite channels. I know why they do it. They know that people are ready to pay to restore the channels. If I don't get the disconnected channels till the promised date. I 'll take further acctions such as discouraging my frinds and others to to opt for some better companies.

I have made already renewal payment on date 18/05/09, transaction no. is 28274401. but my dish connection cut off.

TO
DISH TV. COSTOMER CARE


MY SELF P.L. DESHPANDE D-12, PUNJABI BHAGH RAISEN ROAD BHOPAL,
I HAVE DISH TV SET TOP BOX AND CONESTION AND JOINT CONETION ACOUNT
I WANT SEPRATE CONECTION AND ACCOUNT
SO PLEASE GIVE ME YOUR HELP FULL SERVICE.
I WANT DISH TV CONVECE .SO PLEASE.
MY (VC. NO.[protected]) AND SECOND ONE IS(VC.[protected])
THANKYOU,

I'm a customer of DISH TV; my VC no. [protected];
I'm requesting to dealer/ DISH customer care - regarding problem being faced suddenly by me about non-receipt of Signals (Set Top Box- Antenna)

Immediately, everyone trying to bring me to spend money of Rs.150.00 for mechanic ( whose work don't have any guarantee period).

I tried to explain that, being your so many customers, it should be mandatory to keep the service free
(as being followed by Cable opeartors). No One is ready to listen; Alternately, they advised me to go to the Cable TV operator.

How amaging India is Progressing!! One side, Mr. Shahrukh khan tiredlessly trying to campaign for DISH TV. But, he don't feel the grassroot problems. Alternately, he is campaigning / will again campaign for Annual Maintenance Contract ( he is interested in his part only- being a National Hero also).

It is to be understood by DISH TV Owner, Mr. Subhas Chandra that, they are getting regular advance renewal from customers, for which, it should be responsibility of DISH TV to look, whether customers of them are getting satisfied of the uninterrupted service. If

Yes, it may be the option, if there is any harware got damaged, it may be chargeable. But to depute mechanic immediately, i feel, it should be M/s DISH TV's responsiblity.

I request DISH TV for necessary advice to concerned dealer ( M/s Metro Vision- D.P.Road, Opp. Medipoint Hospital, Aundh, Pune- Mobile No. [protected] / [protected]), so that, I get the uninterrupted service of viewing DISH TV, for which, i ( everybody) already paid in advance.

Regards,

DIBAKAR MITRA'
Flat-4, Shalaka Hsg. Society Ltd., Plot no.-8, Kotbagi Hospital lane, Aundh, Pune-411007
Mobile no. [protected]

SIR, DISH TV DTH SERVICE KO BIHAR SE CLOSE KAR DENA CHAHIYE YA BIHAR KE SUBSCRIBER KO DISH TV CONNECTION CLOSE KAR DENA CHAHIYE OR DISH TV STB KO RIVER MAIN FEAKE DENA CHAHIYE... WHY? BECOUSE DISH TV NE BIHAR KE LIYE KOI LOCAL CHANNEL LANCH NAHI KIYA HAI. HAMAR CHANNEL UP OR BIHAR KE LIYA HAI OR MAHUYA CHANNEL CINEMA CHANNEL HAI. DONO PER SAMACHAR TO DIYA JATA HAI LAKIN SIRF BIHAR KE LIYE NAHI USMAIN UP OR OTHER STATE BHI SAMIL HAI, DISH TV KO BIHAR KA CHANNEL LENA CHAHIYE WO HAI SADHANA BIHAR JHARKHAND, ETV BIHAR JHARKHSAND, SAHARA BIHAR JHARKHAND, 365 DIN... IN SABHI MAIN SE KISI 2 CHANNEL KO SAMIL KIYA JAY NAHI TO DISH TV KO BIHAR JHARKHAND SE UKHAR FEKANA HOGA OR FEKA DIYA JAYEGA. TTHA OR KISI DTH KO LE LENA HOGA. DISH TV WALE KO YE PAHDNE KE BAD GUSSA GARUAR YAYEGA LAKIN YAH SATYA HAI. AAPNA NITI BADLO NAHI TO BIHAR OR JHARKHAND SE BAHAR HO JAYO AAP KA BAHUT SARE GRAHAK DATE[protected] JALDI KARO NAHI TO CHIRIYA CHUG JAYEGI. OR MAIN KYA LIKHU THORA LIKHNA JAYDA SAMAJHANA. BAR BAR TEL/MOBILE/EMAIL SE KHANE PER BHI SAMAJHETE HAI.[protected][protected][protected]--LAST 15 DINO KA SAMAY DI JATA HAI

Hello,

Below is mail content i have forwarde to dish tv they irritated us by there service
MailContent{
Please find the attached Scanned Subscription form.

I have got the dish tv STB as a Gift. I have made a connection on 5/5/09, but after 7 day its deactivated. please activate my dishtv connection again.

I have given Rs.700 for Platinum Package for 3 month to Mr. Digambar who came for installation. please find the below details of Dish TV Installation Care Name who came for installation.
Mr. Digambar, Mr. Virendra :

Both person aware of all things
}

dish installation person not even submitting the Subscription form and asking for MMT Delear no. i already told them Dish STB i got as a gift so how come i can give them Dealer MMT no..

Dish Network enterprise want to continue the same kind of service so better they stop there service no one tell to start there service. and suit a case to Sharukh Khar also who is miss guiding us to take Dish tv service

DISH TV A UNPROFESSIONAL DAY LIGHT CHEATERS USING CELEBRITY TO CONVEY WORD “SANTTUST”

I recharged Rs.700 thru ONLINE and wanted to recharge my account with RECHARGE FREE DIAMOND PACK Offer, without even my notice the package has been downgraded to GOLD PACK, we never asked for any DOWN GRADE of the Package but still it was done by their own, I have been continuously trying to call the Customer Care and am not able to get thru the Line even once, I have spent lot of STD Calls and every time we call the connectivity doesn’t get thru beyond asking us to enter our VC No. or MOBILE No., DISH TV IVR system is a biggest foolish system and is not customer friendly, they have purposely made it in such a way that nobody can call them to complain about their unprofessionalism, they are just taking customers for a ride without supporting them with their problems, their website also a third class design and most of the pages do not work, and every month when customer visits to check the account or recharge the account the Package details will be kept in such a confusing pattern so that customer does a wrong recharge purposely, the contact us page does not take any complaint as the page gets expired once you try to fill up the compliant form, they have not provided any EMAIL ADDRESS where customers can write them their problem, and this is also purposely done as they do not have professional people to handle their customers problems,

My sincere suggestion is please do not get carried away by the celebrity ad using word “SANTTUST” and buy DIST TV, this is the worst service provider one can opt for, only selling the product and confusing the consumers by various packages and grabbing their money is the biggest agenda of DISH TV.

DON’T WISH AND GO FOR DISH TV

Regards

JOEL
Santtust Dist TV Consumer
+91 [protected]
VC No. [protected]

I am a customer of dish tv. My VC no is [protected]; on the name of Abhishek Sharma. I recharged my account from the dealer whose mob no is [protected] ( Address is Shalimar garden, Extension 2, Just in front of SM World Mall, I don't remember the name).I asked him to recharge 2 Gold Pack ( Rs 199 each) & Ala-carte pack o[censored]TV movies and Hollywood items. Total I give him Rs500/-. According to him recharge was done on sunday10-05-09evening, server was down so transaction was not made.abut he assured me that dishtv will be activated in 24 hours. THen he said there is some technical fault and he took our set top box and placed his box but that too is not running. I called customer care yesterday 12-05 but that are not accepting neither VC no nor my mob no which is registered with dishtv. I don't know where is the problem .Kindly solve this matter as soon as possible. This kind of customer treatment is not expected from this company.Dish tv is in warranty period yet.
Shalini Sharma
Asstt. Prof., SDPC, Dasna, Ghaziabad.
mob no [protected]

i have made lots complain in cust care bt after lots complaion no body take seriously and solve after listing complain now i m very tired its provided dirty cust care and provided dirty servis ther r nobody listen ur prob
govind sharma
[protected]

I am the subscriber of Dish Tv for the last 1 and half year, My VCNo.
[protected]. On 30th April 2009 I re-charged my ("Platinum") package vide
Transection I.D. No. 2725187 for amounting to Rs. 1800/- . On the
renewal I was watching some more channels like Bindass, UTV Movies,
Colors, TV5 monde etc. but they are presently not playing on my TV. I
may be informed why these channels are withdrawn from my TV. At the
time of re-charge the your company representative informed you can
watch all these channels without failure.

From RAM NARESH

MY DISH TV V.C.NO.[protected], WE ARE COSTUMER OF DISH TV FROM 2 YEAR 6 MONTH,
SUBSCRIPTION TIME Q-TV WAS AVAILABLE ON DISH TV NETWORK, BUT AFTER SIX MONTH DISH TV CLOSE THIS CHANNEL,

I have taken gold package from Dish TV at Rs 180 including tax. Now they have increased rate of pacakge from 180 to 190 + TAX of this package.

I do not want to pay more than 180. They are saying you will have to pay only 190 + Tax and if you want to downgrade your plan then you will have to pay additional 40 Rs.

How you can increase package rate?

Why you are taking changes for downgrading when customer has no fault?